Barceló Hotel Beach Maya Palace Deluxe
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Premium Level at Barceló Maya Palace

Carretera Federal Chetumal-Puerto Juárez, Km. 266,3   77750 Riviera Maya, Q.Roo ,   México  


Points of Interest

49 mi Cancun International Airport

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Premium Level at Barceló Maya Palace

4.0/5 Round Indicators
| 193 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

62% Complete

120

Very good

16% Complete

32

Average

9% Complete

18

Poor

6% Complete

12

Very poor

5% Complete

11

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    Round Indicators
    ryanrchaffin Norman, Oklahoma. 06/14/2018 Family

    “Barcelo Maya Palace is outstanding”

    This is the 3rd time my family and I have visited the Barcelo Maya Palace (My wife and I are 43 and or son is 12). We stayed 15 days and 14 nights. I can’t say enough good things about this place. The food is incredible (do the Club Premium because you get unlimited restaurant reservations). We literally ate at a different restaurant every night except for two nights. They all had excellent food and were beautiful inside. We ate everything from French to Spanish to Japanese to Italian to Spanish to Mexican and everything else you could think of. (One of our favorites was the French Resraunt Brasseire, we ate there twice it was so good ——- make sure to request Antonio Hernandez as your waiter, he is really nice, knowledgeable and a great waiter). If you stay here I suggest you do the Club Premium Level because you get unlimited reservations (well worth the money). In addition to the food the beach is spectacular (huge and secluded), there are 4 gigantic swimming pools that are awesome, there is a dolphin show at the hotel, a pier you can jump off of and snorkel at, 3 theatres all with different nightly shows (they are awesome ——- check out the Circus Show and Michael Jackson impersonator), a Water Park with a surfing/boogie boarding simulator, putt putt, a Mexican Shopping Plaza, a Mall, a bowling alley/sports bar with arcade games, a discotheque, a family friendly discotheque and awesome/elegantly appointed bars all over the place. These people have literally thought of everything. You never even have to leave the grounds during your entire vacation if you don’t want to. Also, I cannot explain how beautifully the grounds are landscaped. The staff is also very friendly and cater to your needs. We all had a great time. We will definitely go back. We spent 15 days there and still didn’t want to go home. I wish we were there now (we just got back this past weekend). Great memories were made. I highly recommend.
    Round Indicators
    Kandy4042 Windermere, Florida. 05/14/2018 Couples

    “a nice place”

    The hotel is very nice. We stayed in the Premium Level Jr. Suite. Our room was right on the beach. We had to check in at the Premium Lounge. The front bellmen did not have us on the list which at first freaked me out, But check in was a breeze. We had to wait a few minutes for our room but they brought us water and there was a nice buffet of food to snack on. The room was nice. The bed was comfortable. We came for the weekend to relax and to sleep. We did room service on Friday night. It was really good. We went over to the La Hacienda for breakfast. It was big but the food was just mediocre. There was a lot if it. We ate late so we just did dinner that night at the French Restaurant. The food was good. I am a food snob so I am rating it good. I am sure lots of people will say it was better. But it was not a bad meal. I think most people will think it was great. The service was amazing. The service at the whole hotel was great. If you like going to Mexico and want a great place to stay this would be it. Sunday morning when we left we eat in the Premium Lounge. The food was fresher and better. Premium level included everything but the tips. There are lots of swimming pools. There is a kiddie pool that looked like fun. The room service menu was limited.

    HBarcelo-Maya-Palace, Director de Relaciones Públicas at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Mrs. Kandy, We really appreciate all the time taken to give us feedback. This will assist us to detect improvement areas and be better every day, therefore we like to thank you for all the time taken to write us. On the other hand, we are glad service and resort areas met your expectations, meanwhile we will try to reach meals satisfaction on your next visit. Hope you can give us a second opportunity to please you. We are looking forward to seeing you next time! Best Regards, Public Relations Management.

    Round Indicators
    Kathy L 04/26/2018 Friends getaway

    “Mrs.”

    French resturant does not disapoint. Drinks, appetizers, entree (surf & turf) dessert (cream brulee) Manager Benito made sure We were taken care of he remembered us frim our last visits. Fernando and Marco gave us excellent, friendly service. Be sure to request them. Can't wait to go vack next week.

    HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Kathy L, We would like to thank you for taking the time to write us feedback, this is very important for us. We are pleased you had an excellent service at the Brasserie (French Restaurant). Hope to see you soon again! Best Regards, Guest Relations Management.

    Round Indicators
    CapKirk007 Darien, Connecticut. 04/24/2018

    “Family Vacation - Loved it”

    Premium level was a very nice touch as you have an additional levels of service regular rooms do not. The Concierges were always available with little or no wait. I had read there were some issues with the wait time in the past, but we did not experience any delays. They staff was very friendly and helpful. They were very thorough, which sometimes took longer than I like. That is not their issue it is mine. I loved the private breakfast every morning in the lounge. It was very quiet and a wonderful touch. Only 5 or 6 tables with your own waiting staff. The best part of the Maya Palace is that this is an exclusive resort within the large resort (5 total hotels). You get all the benefits of the other hotels, but yours is exclusive for those staying in the hotel. There were less people so it made for a more relaxing holiday. Staff was incredible all the way around. I will return next year.

    HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Mr. CapKirk007, Thank you very much for time spending at writing us your experience at our hotel. We are more than glad to hear you enjoy our Premium service and staff. We are making our best to provide with an excellent service for Premium Palace guests. We would like you to come back on your next vacation to the Barcelo Palace. Best Regards, Guest Relations Management.

    Round Indicators
    Bob L Sherwood Park, Canada. 04/12/2018 Couples

    “Restaurant ”

    Just anothet thank you to Alfredo Chi Kumu for his attention. He is a very positive person with a great smile and attitude. The buffets are amazing. Fresh food from fruit to salmon to eggs Benedict. We could live here.😁 Bob and Oxana

    HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Mr. Bob and Mrs. Oxana, We would like to thank you for taking the time to write your positive experience at Barcelo Palace. Our staff recognition service is important to us since it motivates them to be better each day and provide an excellent service to all our guests. We wish you a lovely week and hope you return soon to enjoy our beautiful resort once again. Best Regards, Guest Relations Manager.

    EVALUATION

    Round Indicators

    • june 14 2018
    • Norman, Oklahoma
    • Family

    ryanrchaffin

    “Barcelo Maya Palace is outstanding”


    This is the 3rd time my family and I have visited the Barcelo Maya Palace (My wife and I are 43 and or son is 12). We stayed 15 days and 14 nights. I can’t say enough good things about this place. The food is incredible (do the Club Premium because you get unlimited restaurant reservations). We literally ate at a different restaurant every night except for two nights. They all had excellent food and were beautiful inside. We ate everything from French to Spanish to Japanese to Italian to Spanish to Mexican and everything else you could think of. (One of our favorites was the French Resraunt Brasseire, we ate there twice it was so good ——- make sure to request Antonio Hernandez as your waiter, he is really nice, knowledgeable and a great waiter). If you stay here I suggest you do the Club Premium Level because you get unlimited reservations (well worth the money). In addition to the food the beach is spectacular (huge and secluded), there are 4 gigantic swimming pools that are awesome, there is a dolphin show at the hotel, a pier you can jump off of and snorkel at, 3 theatres all with different nightly shows (they are awesome ——- check out the Circus Show and Michael Jackson impersonator), a Water Park with a surfing/boogie boarding simulator, putt putt, a Mexican Shopping Plaza, a Mall, a bowling alley/sports bar with arcade games, a discotheque, a family friendly discotheque and awesome/elegantly appointed bars all over the place. These people have literally thought of everything. You never even have to leave the grounds during your entire vacation if you don’t want to. Also, I cannot explain how beautifully the grounds are landscaped. The staff is also very friendly and cater to your needs. We all had a great time. We will definitely go back. We spent 15 days there and still didn’t want to go home. I wish we were there now (we just got back this past weekend). Great memories were made. I highly recommend.


    EVALUATION

    Round Indicators

    • may 14 2018
    • Windermere, Florida
    • Couples

    Kandy4042

    “a nice place”


    The hotel is very nice. We stayed in the Premium Level Jr. Suite. Our room was right on the beach. We had to check in at the Premium Lounge. The front bellmen did not have us on the list which at first freaked me out, But check in was a breeze. We had to wait a few minutes for our room but they brought us water and there was a nice buffet of food to snack on. The room was nice. The bed was comfortable. We came for the weekend to relax and to sleep. We did room service on Friday night. It was really good. We went over to the La Hacienda for breakfast. It was big but the food was just mediocre. There was a lot if it. We ate late so we just did dinner that night at the French Restaurant. The food was good. I am a food snob so I am rating it good. I am sure lots of people will say it was better. But it was not a bad meal. I think most people will think it was great. The service was amazing. The service at the whole hotel was great. If you like going to Mexico and want a great place to stay this would be it. Sunday morning when we left we eat in the Premium Lounge. The food was fresher and better. Premium level included everything but the tips. There are lots of swimming pools. There is a kiddie pool that looked like fun. The room service menu was limited.


    HBarcelo-Maya-Palace, Director de Relaciones Públicas at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Mrs. Kandy, We really appreciate all the time taken to give us feedback. This will assist us to detect improvement areas and be better every day, therefore we like to thank you for all the time taken to write us. On the other hand, we are glad service and resort areas met your expectations, meanwhile we will try to reach meals satisfaction on your next visit. Hope you can give us a second opportunity to please you. We are looking forward to seeing you next time! Best Regards, Public Relations Management.

    EVALUATION

    Round Indicators

    • april 26 2018
    • Friends getaway

    Kathy L

    “Mrs.”


    French resturant does not disapoint. Drinks, appetizers, entree (surf & turf) dessert (cream brulee) Manager Benito made sure We were taken care of he remembered us frim our last visits. Fernando and Marco gave us excellent, friendly service. Be sure to request them. Can't wait to go vack next week.


    HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Kathy L, We would like to thank you for taking the time to write us feedback, this is very important for us. We are pleased you had an excellent service at the Brasserie (French Restaurant). Hope to see you soon again! Best Regards, Guest Relations Management.

    EVALUATION

    Round Indicators

    • april 24 2018
    • Darien, Connecticut

    CapKirk007

    “Family Vacation - Loved it”


    Premium level was a very nice touch as you have an additional levels of service regular rooms do not. The Concierges were always available with little or no wait. I had read there were some issues with the wait time in the past, but we did not experience any delays. They staff was very friendly and helpful. They were very thorough, which sometimes took longer than I like. That is not their issue it is mine. I loved the private breakfast every morning in the lounge. It was very quiet and a wonderful touch. Only 5 or 6 tables with your own waiting staff. The best part of the Maya Palace is that this is an exclusive resort within the large resort (5 total hotels). You get all the benefits of the other hotels, but yours is exclusive for those staying in the hotel. There were less people so it made for a more relaxing holiday. Staff was incredible all the way around. I will return next year.


    HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Mr. CapKirk007, Thank you very much for time spending at writing us your experience at our hotel. We are more than glad to hear you enjoy our Premium service and staff. We are making our best to provide with an excellent service for Premium Palace guests. We would like you to come back on your next vacation to the Barcelo Palace. Best Regards, Guest Relations Management.

    EVALUATION

    Round Indicators

    • april 12 2018
    • Sherwood Park, Canada
    • Couples

    Bob L

    “Restaurant ”


    Just anothet thank you to Alfredo Chi Kumu for his attention. He is a very positive person with a great smile and attitude. The buffets are amazing. Fresh food from fruit to salmon to eggs Benedict. We could live here.😁 Bob and Oxana


    HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Mr. Bob and Mrs. Oxana, We would like to thank you for taking the time to write your positive experience at Barcelo Palace. Our staff recognition service is important to us since it motivates them to be better each day and provide an excellent service to all our guests. We wish you a lovely week and hope you return soon to enjoy our beautiful resort once again. Best Regards, Guest Relations Manager.

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