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Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Federal Chetumal-Puerto Juárez, Km. 266,3   77750 Riviera Maya, Q.Roo ,   México  


Points of Interest

49 mi Cancun International Airport

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Premium Level at Barceló Maya Palace

4.5/5 Round Indicators
| 317 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

72% Complete

230

Very good

11% Complete

38

Average

5% Complete

19

Poor

4% Complete

13

Very poor

5% Complete

17

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    Round Indicators
    Changer Toronto, Canada. 01/20/2020 Family

    “Opinion”

    We stayed in a junior suite in the Oaxaca building which is fair distance from the lobby, but discovered close to one of the internal double decker bus stops. The walk is fine even with our little ones who normally complain. The grounds are beautiful with shaded areas and sometimes we’d see birds and lizards which make it entertaining. Pools galore and someone is always ready to give you a water bottle or drink. Easy to secure or find lounge chairs and hammocks in shaded or non shaded areas. Rooms and bathrooms throughout the resort is always clean. Fitness room is basic and good, again with a water bottle ready at each machine. The giftshop was good to get anything you might have forgotten. Laura was very friendly and personable whenever we went there (we were in a hunt for Gatorade). She was fun to talk to generally. Barcy Club was great. Our kids are 7, 9 and 11 years old and Karla, Fabiola and the entire staff were awesome. Some of the activities were too young for our 11 year old, but nonetheless some activities were great just to get the kids out of the afternoon sun. Our youngest son’s skin is sensitive under the sun so he looked forward to all the Barcy games (indoor and outdoor) and prizes and was always asking what the schedule was the next day. Karla gave us some good tips on where we should take the kids on excursions. Food in buffets are just that, food in buffets - quality for mass quantity. We ate lunches at the coral grill and also tried the grill at the hotel next door and it was quieter and less hectic. Specialty dining is always a must to end of the day and to have some decent quality family time. The restaurants always had good service and generally felt cleaner and tasted great. They catered to our son’s allergy and when we requested just plain rice and bread at Rodizo when he was sick they served that to him as well. Natalie from the entertainment/activity team was awesome. She kept activities such as bingo, ping pong, and Zumba a lot of fun.

    BarceloMayaPalace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the Barceló Maya Palace hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We are delighted to see that you really enjoyed the beauty of our facilities and the best service or our staff. It is our intention to offer a nice and clean accommodation so that our guests can still enjoy their vacation memories once they are back home. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    Round Indicators
    G7522WLcristinat 01/17/2020 Family

    “9 day Barcelo Stay”

    Plenty of activities, lots of things to do, and a large selection of restaurants and buffets to choose from for every meal . Very kind entertainment staff (big thanks to Natalie and Carlos and Rayan!!), overall great experience!

    BarceloMayaPalace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    Round Indicators
    TayBoise_Idaho Boise, Idaho. 01/16/2020 Family

    “Great vacations”

    The kids pools are so fun. My kids are ages 3-7 and they had so much fun! Do not want to go home!!!! We came in January and the weather was perfect. Rooms are clean and nice and the service is beyond excellent! Thanks to Morony hi Is so nice with everybody

    BarceloMayaPalace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    Round Indicators
    maryiah2015 01/16/2020 Couples

    “Amazing”

    Great food, lots of swimming pools for kids, beautiful ocean, amazing Italian a-la-carte. Great animation team here as well, Morony and Natali are awesome, highly recommend aqua aerobics and zumba. Thank you, guys!

    BarceloMayaPalace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    Round Indicators
    Valerie_5521 01/12/2020

    “Very fun vacation for all ages!”

    We stayed as a family at the Barcelo Maya Palace after New Years for 6 days. It was our first time staying at this resort, and we were not disappointed! We had taken the premium option and were very happy that we did. It included everything we needed for our vacation. From the moment we arrived, we were greeted with amazing and friendly staff, who helped us right away. There are beautiful long beaches to walk on, including lots of paths. Everything about the resort is very well maintained and kept clean at all times. Lots of actives to join into, as much or as little as you would like (and for all ages). Nellely's Zumba and aquafit classes by the pool were high energy, and very fun. There are tons of different options for food, all very good. If you would like sit down dinners, I would recommend making reservations in the first couple of days so you can go to the restaurants and at the times you prefer. We had one of our meals at the Brasserie, which was French cuisine. Chef Max Salazav was very friendly and interested in ensuring that we were satisfied with our meal and service. The food overall was of high quality, with lots of options. We look forward to going back again next year, and would recommend this place to friends and family!

    BarceloMayaPalace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the Barceló Maya Palace hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We are delighted to see that you really enjoyed the beauty of our facilities and the best service or our staff. It is our intention to offer a nice and clean accommodation so that our guests can still enjoy their vacation memories once they are back home. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    EVALUATION

    Round Indicators

    • january 20 2020
    • Toronto, Canada
    • Family

    Changer

    “Opinion”


    We stayed in a junior suite in the Oaxaca building which is fair distance from the lobby, but discovered close to one of the internal double decker bus stops. The walk is fine even with our little ones who normally complain. The grounds are beautiful with shaded areas and sometimes we’d see birds and lizards which make it entertaining. Pools galore and someone is always ready to give you a water bottle or drink. Easy to secure or find lounge chairs and hammocks in shaded or non shaded areas. Rooms and bathrooms throughout the resort is always clean. Fitness room is basic and good, again with a water bottle ready at each machine. The giftshop was good to get anything you might have forgotten. Laura was very friendly and personable whenever we went there (we were in a hunt for Gatorade). She was fun to talk to generally. Barcy Club was great. Our kids are 7, 9 and 11 years old and Karla, Fabiola and the entire staff were awesome. Some of the activities were too young for our 11 year old, but nonetheless some activities were great just to get the kids out of the afternoon sun. Our youngest son’s skin is sensitive under the sun so he looked forward to all the Barcy games (indoor and outdoor) and prizes and was always asking what the schedule was the next day. Karla gave us some good tips on where we should take the kids on excursions. Food in buffets are just that, food in buffets - quality for mass quantity. We ate lunches at the coral grill and also tried the grill at the hotel next door and it was quieter and less hectic. Specialty dining is always a must to end of the day and to have some decent quality family time. The restaurants always had good service and generally felt cleaner and tasted great. They catered to our son’s allergy and when we requested just plain rice and bread at Rodizo when he was sick they served that to him as well. Natalie from the entertainment/activity team was awesome. She kept activities such as bingo, ping pong, and Zumba a lot of fun.


    BarceloMayaPalace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the Barceló Maya Palace hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We are delighted to see that you really enjoyed the beauty of our facilities and the best service or our staff. It is our intention to offer a nice and clean accommodation so that our guests can still enjoy their vacation memories once they are back home. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    EVALUATION

    Round Indicators

    • january 17 2020
    • Family

    G7522WLcristinat

    “9 day Barcelo Stay”


    Plenty of activities, lots of things to do, and a large selection of restaurants and buffets to choose from for every meal . Very kind entertainment staff (big thanks to Natalie and Carlos and Rayan!!), overall great experience!


    BarceloMayaPalace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    EVALUATION

    Round Indicators

    • january 16 2020
    • Boise, Idaho
    • Family

    TayBoise_Idaho

    “Great vacations”


    The kids pools are so fun. My kids are ages 3-7 and they had so much fun! Do not want to go home!!!! We came in January and the weather was perfect. Rooms are clean and nice and the service is beyond excellent! Thanks to Morony hi Is so nice with everybody


    BarceloMayaPalace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    EVALUATION

    Round Indicators

    • january 16 2020
    • Couples

    maryiah2015

    “Amazing”


    Great food, lots of swimming pools for kids, beautiful ocean, amazing Italian a-la-carte. Great animation team here as well, Morony and Natali are awesome, highly recommend aqua aerobics and zumba. Thank you, guys!


    BarceloMayaPalace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    EVALUATION

    Round Indicators

    • january 12 2020

    Valerie_5521

    “Very fun vacation for all ages!”


    We stayed as a family at the Barcelo Maya Palace after New Years for 6 days. It was our first time staying at this resort, and we were not disappointed! We had taken the premium option and were very happy that we did. It included everything we needed for our vacation. From the moment we arrived, we were greeted with amazing and friendly staff, who helped us right away. There are beautiful long beaches to walk on, including lots of paths. Everything about the resort is very well maintained and kept clean at all times. Lots of actives to join into, as much or as little as you would like (and for all ages). Nellely's Zumba and aquafit classes by the pool were high energy, and very fun. There are tons of different options for food, all very good. If you would like sit down dinners, I would recommend making reservations in the first couple of days so you can go to the restaurants and at the times you prefer. We had one of our meals at the Brasserie, which was French cuisine. Chef Max Salazav was very friendly and interested in ensuring that we were satisfied with our meal and service. The food overall was of high quality, with lots of options. We look forward to going back again next year, and would recommend this place to friends and family!


    BarceloMayaPalace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the Barceló Maya Palace hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We are delighted to see that you really enjoyed the beauty of our facilities and the best service or our staff. It is our intention to offer a nice and clean accommodation so that our guests can still enjoy their vacation memories once they are back home. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

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