Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Federal Chetumal-Puerto Juárez, Km. 266,3   77750 Riviera Maya, Q.Roo ,   México  


Points of Interest

49 mi Cancun International Airport

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Premium Level at Barceló Maya Palace

4.5/5 Round Indicators
| 251 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

68% Complete

172

Very good

14% Complete

36

Average

7% Complete

18

Poor

4% Complete

12

Very poor

5% Complete

14

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    Round Indicators
    lindal394 Port Coquitlam, Canada. 03/25/2019 Friends getaway

    “Teacher Retreat”

    My two teacher friends and I learned quickly that some times happiness can be found and that the simplest gestures from which one can create strong connections. This is how I feel meeting the service staff at the Barcelo Premium lounge at the Beach Resort went. Lovely, humble and very professional young lady named Erica Cruz was like a diamond sparkling in the sand, one you could easily miss if you weren’t paying attention to the details. After some great responses to our typical vacation questions. We of course enjoyed some of the beverages Erica made and she helped us improve our Spanish with her sweet quite polite manner.Being teachers we were happy for her grammatical lesson. The best drink besides a rare tequila was the steamed milk with Kaliyah a surprisingly satisfying night cap.thank you Erica Cruz keep shining your smile of your customers.
    Round Indicators
    Emily F Minneapolis, MN. 03/24/2019 Couples

    “Beautiful resort - can't wait to go back!”

    My husband and I stayed for 4 nights to celebrate our 10th anniversary after having our honeymoon at this resort after our wedding in Cancun. The resort is spacious, clean, safe, has countless amenities (swim with dolphins, spa included at Premium level, free snorkeling with sea turtles, dance club, multiple shows a night, bowling, a market, a waterpark, the list goes on and on). So many great updates since we stayed 10 years ago. The rooms are super nice and very clean. Service is second to none. Everyone is incredibly friendly and helpful. Restaurants are all good - hands down the best is the French option. We pretty much loved all the options we tried. We just booked a return trip staying at the Caribe this time and bringing our children. The resort is very family friendly but also great for couples. It's one of a kind!!!
    Round Indicators
    blaker431 Puerto Aventuras, Mexico. 03/10/2019 Friends getaway

    “spring break”

    Barcelo Maya palace is a beautiful resort with great night life and pools. Great food in the 24 hour buffet and great service as well. Definitely recommend the palace, you will have a great time. the entertaimen team was amazing thank for all guys eduardo y morony

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Guest; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards,

    Round Indicators
    Peter J 02/13/2019 Family

    “Best vacation for families”

    Such an amazing resort with beautiful beaches! The rooms and all the surrounding areas are very clean, they really put in effort to clean and take care of the landscapes. The food is also very good with a variety of different foods you can try, which is why we come back again and again. This would be our 6th time going to Maya Palace, but this February was the first time we brought our son on his first vacation. We were very nervous considering he has an egg and all nuts allergy and we didn’t know what to expect in another country. However, the staff were very accommodating and did an amazing job to make us feel very important to make sure my son was safe. They pretty much special ordered his food at every meal time. I’d like to specifically mention the staff that helped us out during our stay: Maria Lopez, Sain Gomes, and especially Ajandrina German who was the manager at the buffet during our meal times. These individuals made our experience worth coming back again with my son. Highly recommended! 😁

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Peter J; Firstly we would like to thank you for choosing our Barceló Palace hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards,

    Round Indicators
    pam b Castle Rock, Colorado. 02/06/2019 Family

    “Absolutely amazing”

    This is our third time staying at Barcelo and it just gets better every time... case in point, we ate at the French restaurant tonight, brassiere and our waiter was Carlos Cab who was incredi7... my husband wanted to know if he could get a larger lobster and Carlos got him two lobsters AND an extra shrimp appetizer to boot.... Carlos was over and above as a server at this restaurant which is almost common here at Barcelo where you are treated like kings and queens here... staff is always accommodating and very respectful a true joy to vacation here. I cannot say enough positive th7about Barcelo or their staff... this is a fabulous place to spend your vacation you will not be disappointed!

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Pam B; First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Palace hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards,

    EVALUATION

    Round Indicators

    • march 25 2019
    • Port Coquitlam, Canada
    • Friends getaway

    lindal394

    “Teacher Retreat”


    My two teacher friends and I learned quickly that some times happiness can be found and that the simplest gestures from which one can create strong connections. This is how I feel meeting the service staff at the Barcelo Premium lounge at the Beach Resort went. Lovely, humble and very professional young lady named Erica Cruz was like a diamond sparkling in the sand, one you could easily miss if you weren’t paying attention to the details. After some great responses to our typical vacation questions. We of course enjoyed some of the beverages Erica made and she helped us improve our Spanish with her sweet quite polite manner.Being teachers we were happy for her grammatical lesson. The best drink besides a rare tequila was the steamed milk with Kaliyah a surprisingly satisfying night cap.thank you Erica Cruz keep shining your smile of your customers.


    EVALUATION

    Round Indicators

    • march 24 2019
    • Minneapolis, MN
    • Couples

    Emily F

    “Beautiful resort - can't wait to go back!”


    My husband and I stayed for 4 nights to celebrate our 10th anniversary after having our honeymoon at this resort after our wedding in Cancun. The resort is spacious, clean, safe, has countless amenities (swim with dolphins, spa included at Premium level, free snorkeling with sea turtles, dance club, multiple shows a night, bowling, a market, a waterpark, the list goes on and on). So many great updates since we stayed 10 years ago. The rooms are super nice and very clean. Service is second to none. Everyone is incredibly friendly and helpful. Restaurants are all good - hands down the best is the French option. We pretty much loved all the options we tried. We just booked a return trip staying at the Caribe this time and bringing our children. The resort is very family friendly but also great for couples. It's one of a kind!!!


    EVALUATION

    Round Indicators

    • march 10 2019
    • Puerto Aventuras, Mexico
    • Friends getaway

    blaker431

    “spring break”


    Barcelo Maya palace is a beautiful resort with great night life and pools. Great food in the 24 hour buffet and great service as well. Definitely recommend the palace, you will have a great time. the entertaimen team was amazing thank for all guys eduardo y morony


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Guest; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards,

    EVALUATION

    Round Indicators

    • february 13 2019
    • Family

    Peter J

    “Best vacation for families”


    Such an amazing resort with beautiful beaches! The rooms and all the surrounding areas are very clean, they really put in effort to clean and take care of the landscapes. The food is also very good with a variety of different foods you can try, which is why we come back again and again. This would be our 6th time going to Maya Palace, but this February was the first time we brought our son on his first vacation. We were very nervous considering he has an egg and all nuts allergy and we didn’t know what to expect in another country. However, the staff were very accommodating and did an amazing job to make us feel very important to make sure my son was safe. They pretty much special ordered his food at every meal time. I’d like to specifically mention the staff that helped us out during our stay: Maria Lopez, Sain Gomes, and especially Ajandrina German who was the manager at the buffet during our meal times. These individuals made our experience worth coming back again with my son. Highly recommended! 😁


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Peter J; Firstly we would like to thank you for choosing our Barceló Palace hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards,

    EVALUATION

    Round Indicators

    • february 6 2019
    • Castle Rock, Colorado
    • Family

    pam b

    “Absolutely amazing”


    This is our third time staying at Barcelo and it just gets better every time... case in point, we ate at the French restaurant tonight, brassiere and our waiter was Carlos Cab who was incredi7... my husband wanted to know if he could get a larger lobster and Carlos got him two lobsters AND an extra shrimp appetizer to boot.... Carlos was over and above as a server at this restaurant which is almost common here at Barcelo where you are treated like kings and queens here... staff is always accommodating and very respectful a true joy to vacation here. I cannot say enough positive th7about Barcelo or their staff... this is a fabulous place to spend your vacation you will not be disappointed!


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Pam B; First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Palace hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards,

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