Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Federal Chetumal-Puerto Juárez, Km. 266,3   77750 Riviera Maya, Q.Roo ,   México  


Points of Interest

49 mi Cancun International Airport

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Premium Level at Barceló Maya Palace

4.5/5 Round Indicators
| 225 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

64% Complete

146

Very good

15% Complete

35

Average

8% Complete

18

Poor

5% Complete

12

Very poor

6% Complete

14

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    Round Indicators
    Victor G 10/02/2018 Couples

    “CELEBRATE BIRTHDAY AND ANNIVERSARY AT WRONG PLACE”

    Check in 45 minutes, 2 unfriendly people at front desk, food not fresh, same in the morning and steaks can't even cut. Room service will knock at your door starting at 7:45 with the sign on DO NOT DISTURB. Management don't care about your reservation requests,celebrations, etc, even motel 6 will send a complementary bottle of something. They did send a cake and Champagne after I ask for it for 4 days. Rooms not to clean, just a light clean on bathroom. We left pee on toilet just to check, they didn't even flush it. Same towels 3 days and bed sheets. Check out 30 minute line. Very friendly and served first for locals. Would never evre go back to any Barcelo Chain.

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Victor G, We value all of our guests and we appreciate you taking the time to write us on your stay at Barceló Maya Palace. I sincerely apologize for your experience during your recent stay. Our goal is to always try to exceed our guests expectations. Please forgive us for not been able to accomplish this for you. It is not atypical of our service, the majority of our reviews on this site, mention the how great of memories we can delivered. Please forgive us if your perception differs from all of our positive reviews. Best Regards, José Luis Serratos Manager on Duty.

    Round Indicators
    Abby D 10/01/2018 Family

    “Great service”

    All staff was great at providing excellent service but someone that really stood out was Ana Velasco a host for the buffet and she was so amazing! Her personality is what makes this hotels hospitality so great! People like her is what makes you want to come back, and my family will surely do so! As soon as you see Ana Velasco she is all smiles and starts conversation while going to the table. She also is the person who sees you out by the entrance and recognizes you, so she makes sure you had a great overall experience at dinner. Thank you so much Ana Velasco!

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Abby D, I thank you, for taking the time to write such a delightful review about Barceló Maya Palace. Our staff is dedicated to providing you with an incomparable level of personalized service designed for our guests and we are delighted we have met your expectations. We hope to welcome you again in the near future. Warm Regards, José Luis Serratos Manager on Duty.

    Round Indicators
    Cosmopolitan275251 09/21/2018 Couples

    “An amazing luxury 5 star holiday”

    This place is like a paradise and would advise everyone to spend a week year. The hotels and facilities are great, the food is fantastic, the restaurants provide a wide range of choise, the service is amazing and the staff is really friendly and customer service oriented. Strongly advised.

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Cosmopolitan275251, Thank you for sharing your comments on your recent stay at Barceló Maya Palace. Specially mentioning the great service, we have provided. We give our very best in order to provide unforgettable moments. It is very gratifying to hear you had an amazing experience. We look forward to welcoming you to Barceló Maya Palace soon. Warm Regards, José Luis Serratos Manager on Duty.

    Round Indicators
    Paddy M london. 09/14/2018 Family

    “Big Rooms and family friendly”

    We booked here because we know the Barcelo brand. It delivers as we expected, but its a big complex -- so with the pluses and minuses that entails. The staff are friendly and the whole place well kept. It never felt crowded, though breakfast can be a scrum at the wrong time. Its easy to use the water sports and the beach and sea safe There must be an alternative to booking the restaurants through the guest services for 7:30 - 9:00 as we never got offered those times.

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Paddy M, Thank you very much for your comment. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. We hope to have you back very soon on your next vacation. Yours Truly, José Luis Serratos Manager on Duty

    Round Indicators
    Maggie S 08/09/2018 Friends getaway

    “Best restaurant at Barcelo maya palace”

    Having dinner at the Rodizio with Hugo Alejandro Preciado Chilaco. Best service. Food is great. Sitting by the ocean and having a great time. Couldn't ask for better. Drinks are really good. Can't wait to come back again.

    EVALUATION

    Round Indicators

    • october 2 2018
    • Couples

    Victor G

    “CELEBRATE BIRTHDAY AND ANNIVERSARY AT WRONG PLACE”


    Check in 45 minutes, 2 unfriendly people at front desk, food not fresh, same in the morning and steaks can't even cut. Room service will knock at your door starting at 7:45 with the sign on DO NOT DISTURB. Management don't care about your reservation requests,celebrations, etc, even motel 6 will send a complementary bottle of something. They did send a cake and Champagne after I ask for it for 4 days. Rooms not to clean, just a light clean on bathroom. We left pee on toilet just to check, they didn't even flush it. Same towels 3 days and bed sheets. Check out 30 minute line. Very friendly and served first for locals. Would never evre go back to any Barcelo Chain.


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Victor G, We value all of our guests and we appreciate you taking the time to write us on your stay at Barceló Maya Palace. I sincerely apologize for your experience during your recent stay. Our goal is to always try to exceed our guests expectations. Please forgive us for not been able to accomplish this for you. It is not atypical of our service, the majority of our reviews on this site, mention the how great of memories we can delivered. Please forgive us if your perception differs from all of our positive reviews. Best Regards, José Luis Serratos Manager on Duty.

    EVALUATION

    Round Indicators

    • october 1 2018
    • Family

    Abby D

    “Great service”


    All staff was great at providing excellent service but someone that really stood out was Ana Velasco a host for the buffet and she was so amazing! Her personality is what makes this hotels hospitality so great! People like her is what makes you want to come back, and my family will surely do so! As soon as you see Ana Velasco she is all smiles and starts conversation while going to the table. She also is the person who sees you out by the entrance and recognizes you, so she makes sure you had a great overall experience at dinner. Thank you so much Ana Velasco!


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Abby D, I thank you, for taking the time to write such a delightful review about Barceló Maya Palace. Our staff is dedicated to providing you with an incomparable level of personalized service designed for our guests and we are delighted we have met your expectations. We hope to welcome you again in the near future. Warm Regards, José Luis Serratos Manager on Duty.

    EVALUATION

    Round Indicators

    • september 21 2018
    • Couples

    Cosmopolitan275251

    “An amazing luxury 5 star holiday”


    This place is like a paradise and would advise everyone to spend a week year. The hotels and facilities are great, the food is fantastic, the restaurants provide a wide range of choise, the service is amazing and the staff is really friendly and customer service oriented. Strongly advised.


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Cosmopolitan275251, Thank you for sharing your comments on your recent stay at Barceló Maya Palace. Specially mentioning the great service, we have provided. We give our very best in order to provide unforgettable moments. It is very gratifying to hear you had an amazing experience. We look forward to welcoming you to Barceló Maya Palace soon. Warm Regards, José Luis Serratos Manager on Duty.

    EVALUATION

    Round Indicators

    • september 14 2018
    • london
    • Family

    Paddy M

    “Big Rooms and family friendly”


    We booked here because we know the Barcelo brand. It delivers as we expected, but its a big complex -- so with the pluses and minuses that entails. The staff are friendly and the whole place well kept. It never felt crowded, though breakfast can be a scrum at the wrong time. Its easy to use the water sports and the beach and sea safe There must be an alternative to booking the restaurants through the guest services for 7:30 - 9:00 as we never got offered those times.


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Paddy M, Thank you very much for your comment. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. We hope to have you back very soon on your next vacation. Yours Truly, José Luis Serratos Manager on Duty

    EVALUATION

    Round Indicators

    • august 9 2018
    • Friends getaway

    Maggie S

    “Best restaurant at Barcelo maya palace”


    Having dinner at the Rodizio with Hugo Alejandro Preciado Chilaco. Best service. Food is great. Sitting by the ocean and having a great time. Couldn't ask for better. Drinks are really good. Can't wait to come back again.


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