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Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Federal Chetumal-Puerto Juárez, Km. 266,3   77750 Riviera Maya, Q.Roo ,   México  


Points of Interest

49 mi Cancun International Airport

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Premium Level at Barceló Maya Palace

4.5/5 Round Indicators
| 336 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

73% Complete

248

Very good

11% Complete

39

Average

5% Complete

19

Poor

3% Complete

13

Very poor

5% Complete

17

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    Round Indicators
    Heartandsoulband Ottawa, Canada. 02/22/2020 Family

    “Entertainment”

    The entire atmosphere was excellent, amazing and a wonderful experience. Big thank you to Morony, Marlon, estefany, lili, Iris, Bryan and Carlos. They are all superstars in our book. we definitely come back again
    Round Indicators
    lanasO7225FL 02/08/2020 Family

    “Great time!”

    Thank you for excellent vacation! Morony and his crew (Lily, natalie and Carlos) are the best dancers and entertainers. My kids absolutely loved them and enjoy playing with them every day. Thank you guys! We will be back

    BarceloMayaPalace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    Round Indicators
    Daymion C 02/07/2020 Family

    “Family”

    Hotels not bad great service and staff is very friendly I like the restaurants a the cart the show are good I like the pool party of the tropical, and thanksss Natalie, Carlos, Stefay marlon lili for evrithing there are great !... I love the aqua gym with them

    BarceloMayaPalace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    Round Indicators
    Savvytraveler1629 Sun Prairie, Wisconsin. 02/07/2020 Couples

    “Always better”

    This is our fifth time here and we love it!!! The beach, the snorkeling, the delicious food, the friendly and helpful staff- fantastic! Thank for all to Morony Nataly Carlos ,marlon Stefany and lily they are awesome!!!

    BarceloMayaPalace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    Round Indicators
    FBC1997 02/03/2020 Friends getaway

    “Girls Trip 2020”

    We stayed at The Palace on our girls’ trip. Everything was perfect! The resort is spotless and there is so much to do that is included in the cost. All the staff are so welcoming, so you can just relax and enjoy your stay. Also it felt very safe. We especially loved Morony and Liliana who led us in water aerobics. They were so personable and truly seem to love their jobs! We will definitely be back!

    BarceloMayaPalace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    EVALUATION

    Round Indicators

    • february 22 2020
    • Ottawa, Canada
    • Family

    Heartandsoulband

    “Entertainment”


    The entire atmosphere was excellent, amazing and a wonderful experience. Big thank you to Morony, Marlon, estefany, lili, Iris, Bryan and Carlos. They are all superstars in our book. we definitely come back again


    EVALUATION

    Round Indicators

    • february 8 2020
    • Family

    lanasO7225FL

    “Great time!”


    Thank you for excellent vacation! Morony and his crew (Lily, natalie and Carlos) are the best dancers and entertainers. My kids absolutely loved them and enjoy playing with them every day. Thank you guys! We will be back


    BarceloMayaPalace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    EVALUATION

    Round Indicators

    • february 7 2020
    • Family

    Daymion C

    “Family”


    Hotels not bad great service and staff is very friendly I like the restaurants a the cart the show are good I like the pool party of the tropical, and thanksss Natalie, Carlos, Stefay marlon lili for evrithing there are great !... I love the aqua gym with them


    BarceloMayaPalace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    EVALUATION

    Round Indicators

    • february 7 2020
    • Sun Prairie, Wisconsin
    • Couples

    Savvytraveler1629

    “Always better”


    This is our fifth time here and we love it!!! The beach, the snorkeling, the delicious food, the friendly and helpful staff- fantastic! Thank for all to Morony Nataly Carlos ,marlon Stefany and lily they are awesome!!!


    BarceloMayaPalace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    EVALUATION

    Round Indicators

    • february 3 2020
    • Friends getaway

    FBC1997

    “Girls Trip 2020”


    We stayed at The Palace on our girls’ trip. Everything was perfect! The resort is spotless and there is so much to do that is included in the cost. All the staff are so welcoming, so you can just relax and enjoy your stay. Also it felt very safe. We especially loved Morony and Liliana who led us in water aerobics. They were so personable and truly seem to love their jobs! We will definitely be back!


    BarceloMayaPalace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear guest, We thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us. We appreciate the time you have spent in sharing your opinions and constructive comments. On the other hand, we thank you for highlighting the friendliness and enthusiasm of our staff, they are the main strength of our hotels. We will congratulate all of them on their behalf for the contribution they have made for their well-being during their stay with us. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

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