Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Federal Chetumal-Puerto Juárez, Km. 266,3   77750 Riviera Maya, Q.Roo ,   México  


Points of Interest

49 mi Cancun International Airport

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Premium Level at Barceló Maya Palace

4.5/5 Round Indicators
| 234 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

65% Complete

154

Very good

15% Complete

36

Average

7% Complete

18

Poor

5% Complete

12

Very poor

5% Complete

14

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    Round Indicators
    rstudner Great Falls, Virginia. 11/24/2018 Family

    “Our third trip, booked our 4th while here!”

    Another one in the books! Sitting waiting for our transportation to the airport thinking about the great time our family had. The resort grounds are fantastic and every year we discover a new nugget we hadn’t seen before. One of our families favorites parts is a server named Lucio Chi at the Palace buffet. He has greeted us with a smile year after year and remembers us each time we come. He is always both very kind to us (and puts a big smile on our youngest face) as well as working so very hard to make sure we truly feel like we are on a paradise vacation.

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Guest, It is very kind of you to take time and write such a wonderful review about your recent stay at Barceló Maya Palace. Your willingness to share on TripAdvisor for future travelers makes us very honor. We are delighted to read that all of our facilities, our beautiful gardens, the rooms, the food, but more important the service provided by each and every one of our colleagues that makes everything possible was to your total satisfaction. Your kind recommendation is highly appreciated. We will be delighted to welcome you back soon. Kind regards, José Luis Serratos Manager on Duty

    Round Indicators
    Dan100000 11/19/2018 Family

    “Huge all inclusive property”

    We loved our stay. There is no way you get bored here. They have plenty of options . It takes approx 25 to 30 mins to go from one side of the property to the other with a bus . We liked the food, the staff

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Dan, It is very kind of you to take time and write such a wonderful review about your recent stay at Barceló Maya Palace. Your willingness to share on TripAdvisor for future travelers makes us very honor. We are delighted to read that all of our facilities, our beautiful gardens, the rooms, the food, but more important the service provided by each and every one of our colleagues that makes everything possible was to your total satisfaction. Your kind recommendation is highly appreciated. We will be delighted to welcome you back soon. Kind regards, José Luis Serratos Manager on Duty

    Round Indicators
    Q8352UBmm 11/08/2018 Family

    “Greatest moments ”

    The food here was great, the beach water is clear and has visits from fish and turtles occasionally which is a really cool experience. Entertainment here is really amazing. The water aerobics and water polo team is great (Morony, Carlos,Areli, Bryan, Wendy). Highly recommend this resort.

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Guest, For us, it was an honor and a privilege to have had the opportunity to host you at Barceló Maya Palace. Our priority is that every aspect of your vacation generates such memorable moments. We are pleased to know have accomplish and fulfil your expectations. Please grant us the opportunity, to host you in the near future. José Luis Serratos Manager on Duty

    Round Indicators
    lorens810 Playa del Carmen, Mexico. 11/08/2018 Family

    “Vacation ”

    The food was delicious and the entertainment was excellent. The resort is beautiful and the employees are extremely kind and help make the overall experience spectacular. The service was amazing. Morony y Bryan was amazing:)

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Guest, The entire Barceló Maya Palace team and I appreciate you have selected us as your vacation destination. And far and for most to share with other travelers your incredible experience on your stay. We are delighted to learn that our entire service, our optimal location, as well as the quality of our food offerings, turned your vacation into a memorable moment. Grant us with a second visit to our beautiful hotel. Kind regards, José Luis Serratos Manager on Duty

    Round Indicators
    Kurt7dx Birmingham, Michigan. 10/25/2018

    “A Very Nice, and a VERY BIG Resort!!!”

    My family had a great time visiting the Barcelo Maya Palace several years back. The resort is beautiful and well maintained. The pools were great, the food was good, the views were nice! The resort is very big, so unless you book an ocean view room that places you in one of the front buildings, you may have a long walk to get anywhere. We booked an ocean view premium level room which was nice. The building is still set back a ways from the ocean so the 'ocean view' is limited by distance and the palm trees, but there was ocean out there. This property is one of 4 or 5 properties that are all side-by-side so you can explore the neighboring resorts, but no need to as there's plenty right there. The combined properties are enormous in size and there is a trolley that goes around if needed. If you like big properties than this would be great. The pools were very nice, and the kids pool was a big hit with our littles ones at the time.

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Kurt7dx, Thank you very much for the time invested to share your experience at Barceló Maya Palace. We are proud to know how much you have enjoyed our facilities, but above all the great service that all our staff provide, during your visit. This way we are fully convinced that we will have the joy of accommodate you and your love ones, for a future stay. And to revive unforgettable moments. Thanks again for your review. Warm Greetings, José Luis Serratos Manager on Duty.

    EVALUATION

    Round Indicators

    • november 24 2018
    • Great Falls, Virginia
    • Family

    rstudner

    “Our third trip, booked our 4th while here!”


    Another one in the books! Sitting waiting for our transportation to the airport thinking about the great time our family had. The resort grounds are fantastic and every year we discover a new nugget we hadn’t seen before. One of our families favorites parts is a server named Lucio Chi at the Palace buffet. He has greeted us with a smile year after year and remembers us each time we come. He is always both very kind to us (and puts a big smile on our youngest face) as well as working so very hard to make sure we truly feel like we are on a paradise vacation.


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Guest, It is very kind of you to take time and write such a wonderful review about your recent stay at Barceló Maya Palace. Your willingness to share on TripAdvisor for future travelers makes us very honor. We are delighted to read that all of our facilities, our beautiful gardens, the rooms, the food, but more important the service provided by each and every one of our colleagues that makes everything possible was to your total satisfaction. Your kind recommendation is highly appreciated. We will be delighted to welcome you back soon. Kind regards, José Luis Serratos Manager on Duty

    EVALUATION

    Round Indicators

    • november 19 2018
    • Family

    Dan100000

    “Huge all inclusive property”


    We loved our stay. There is no way you get bored here. They have plenty of options . It takes approx 25 to 30 mins to go from one side of the property to the other with a bus . We liked the food, the staff


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Dan, It is very kind of you to take time and write such a wonderful review about your recent stay at Barceló Maya Palace. Your willingness to share on TripAdvisor for future travelers makes us very honor. We are delighted to read that all of our facilities, our beautiful gardens, the rooms, the food, but more important the service provided by each and every one of our colleagues that makes everything possible was to your total satisfaction. Your kind recommendation is highly appreciated. We will be delighted to welcome you back soon. Kind regards, José Luis Serratos Manager on Duty

    EVALUATION

    Round Indicators

    • november 8 2018
    • Family

    Q8352UBmm

    “Greatest moments ”


    The food here was great, the beach water is clear and has visits from fish and turtles occasionally which is a really cool experience. Entertainment here is really amazing. The water aerobics and water polo team is great (Morony, Carlos,Areli, Bryan, Wendy). Highly recommend this resort.


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Guest, For us, it was an honor and a privilege to have had the opportunity to host you at Barceló Maya Palace. Our priority is that every aspect of your vacation generates such memorable moments. We are pleased to know have accomplish and fulfil your expectations. Please grant us the opportunity, to host you in the near future. José Luis Serratos Manager on Duty

    EVALUATION

    Round Indicators

    • november 8 2018
    • Playa del Carmen, Mexico
    • Family

    lorens810

    “Vacation ”


    The food was delicious and the entertainment was excellent. The resort is beautiful and the employees are extremely kind and help make the overall experience spectacular. The service was amazing. Morony y Bryan was amazing:)


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Guest, The entire Barceló Maya Palace team and I appreciate you have selected us as your vacation destination. And far and for most to share with other travelers your incredible experience on your stay. We are delighted to learn that our entire service, our optimal location, as well as the quality of our food offerings, turned your vacation into a memorable moment. Grant us with a second visit to our beautiful hotel. Kind regards, José Luis Serratos Manager on Duty

    EVALUATION

    Round Indicators

    • october 25 2018
    • Birmingham, Michigan

    Kurt7dx

    “A Very Nice, and a VERY BIG Resort!!!”


    My family had a great time visiting the Barcelo Maya Palace several years back. The resort is beautiful and well maintained. The pools were great, the food was good, the views were nice! The resort is very big, so unless you book an ocean view room that places you in one of the front buildings, you may have a long walk to get anywhere. We booked an ocean view premium level room which was nice. The building is still set back a ways from the ocean so the 'ocean view' is limited by distance and the palm trees, but there was ocean out there. This property is one of 4 or 5 properties that are all side-by-side so you can explore the neighboring resorts, but no need to as there's plenty right there. The combined properties are enormous in size and there is a trolley that goes around if needed. If you like big properties than this would be great. The pools were very nice, and the kids pool was a big hit with our littles ones at the time.


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Kurt7dx, Thank you very much for the time invested to share your experience at Barceló Maya Palace. We are proud to know how much you have enjoyed our facilities, but above all the great service that all our staff provide, during your visit. This way we are fully convinced that we will have the joy of accommodate you and your love ones, for a future stay. And to revive unforgettable moments. Thanks again for your review. Warm Greetings, José Luis Serratos Manager on Duty.

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