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Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Federal Chetumal-Puerto Juárez, Km. 266,3   77750 Riviera Maya, Q.Roo ,   México  


Points of Interest

49 mi Cancun International Airport

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Premium Level at Barceló Maya Palace

4.5/5 Round Indicators
| 281 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

70% Complete

197

Very good

13% Complete

37

Average

6% Complete

18

Poor

4% Complete

13

Very poor

6% Complete

17

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    Round Indicators
    Sandra L 11/06/2019 Couples

    “Dinner at Rodizio”

    I want to recognized Alendro Preciado and Jesus Martinez for always making a difference when my husband and I dined at the Rodizio Restaurant in Barcelo Maya Palace. They both go beyond their duties to make sure we have an amazing enjoyable time. I also want recognized all the staff who makes them an awesome team. Alejandro Vasquez, Adalberto Perez, Benjamin Jimenez, Jose Alfredo Chi Kumul, Gerardo Alvarez, Jose Alberto Yam, Jesus Martinez, Alejandro Preciado, Jacob Suarez, Miguel Canche, Reyi Campos, Omar Aguilar, Elena Rosado, Sebastian Luque, Valentin Orozco, Alexia Marquez, Ignacio Garcia. Thank you once again for everything you guys do!!!

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Guest, We want to thank you for taking the time to write a review about your stay at Barcelo Palace. We are glad to read that we were able to meet you expectations. All you comments will be sent to the staff mentioned, who will be very happy to know that they did of your stay a wonderful experience. We hope you come back soon!

    Round Indicators
    Kendra B 10/24/2019 Friends getaway

    “Vacation 2019”

    Excellent service for breakfast and lunch everyday at the buffet Hacienda, the staff are very friendly and professional. thanks Yaibet Martinez Ruben Altunar Floricel Vazquez Leyli Gomez Daniela Uco Angelica Poot Angel Tamay and Cesar Tellez

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Guest, Thank you very much for sharing this review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Looking forward to your next visit.

    Round Indicators
    gworca 10/02/2019 Family

    “Caribe Restaurant ”

    We just had an amazing meal as a family at the Caribe Restaurant. Roberto Vazquez Brady Barrios were our waitstaff. They were the most hospital, prompt and kind waiters we have experienced anywhere. The lobster was amazing, the ambiance was spot on and these two men only made the experience that much more memorable. These two deserve to be recognized for their fine service and representation of the Barcelona Brand.

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Guest, Thank you for choosing us as the place to spend your vacaction. We are glad to read that you had a wonderful time and enjoyed your stay at Barcelo Palace. We will pass on your comments to Roberto and Brady, who I am sure they will be more than happy that they were part of your memories. We hope you come back soon!

    Round Indicators
    nymjb Long Island, New York. 09/05/2019

    “Wonderful hotel!”

    The hotel itself was super clean and the staff could not have been nicer. My 6 year old was obsessed with the Barcy Club. The staff did all sorts of activities and even took them on a "field trip" to go ice skating, on the carousel, and have ice cream at the bowling ally at the mall in the compound. The pool is huge and amazingly pretty! There are huts with sun beds in the water that get plenty of shade in the pool, which are unique to the palace. The swim up bar is fun, and every day there was water aerobics and zumba led by ridiculously talented hotel staff. It was fun even just to watch! There is a pretty big spray park for the kids there too. Lots of slides and waterfalls in very shallow water. Our favorite restaurant was the French. The teppanyaki show at Kyoto was the best one we have seen at a teppanyaki restaurant. You have to make reservations for all of the a la carte restaurants as soon as you check in at the Premium Lounge. I cannot recommend the snorkeling excursion that we did enough...Aventuras Mayas is the company, and Adan was our guide. We did the "Mayan Adventure Tour" and were taken to a cenote with a diving platform and zip line, a cave, and a fresh water inlet in a private park. It was the most beautiful water! Clear and cool and amazing. Lunch was included, which was a bonus. It was a nice group of only 12 people. We booked it through the hotel and were able to get a better rate for the kids than the advertised rate.

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay with us as well as your family. We have activities for all ages, and we are gld to read that your child was able to enjoyed the activities specially prepared for children. We hope you visit us soon Best regards,

    Round Indicators
    Tom B Vacaville, California. 09/01/2019 Family

    “What a great vacation!!”

    We have stayed here many times over the past 10 years. The resort is beautiful and the people are happy and helpful! Tanya Salas was SO helpful in getting our vacation plans settled, and helped us while we were there also! She was very helpful and accommodating. The resort is beautiful and clean. The pools and beach were pristine. The buffets are wonderful and the wait staff make an effort to get to know your preferences so they can best help you. The specialty restaurants are all amazing, with great service. We especially like the Brasserie, Rodizio and Kyoto restaurants. We can never wait to return!!

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests. We are pleased to read that you enjoyed our gastronomic variety. We hope to see you very soon. Best regards,

    EVALUATION

    Round Indicators

    • november 6 2019
    • Couples

    Sandra L

    “Dinner at Rodizio”


    I want to recognized Alendro Preciado and Jesus Martinez for always making a difference when my husband and I dined at the Rodizio Restaurant in Barcelo Maya Palace. They both go beyond their duties to make sure we have an amazing enjoyable time. I also want recognized all the staff who makes them an awesome team. Alejandro Vasquez, Adalberto Perez, Benjamin Jimenez, Jose Alfredo Chi Kumul, Gerardo Alvarez, Jose Alberto Yam, Jesus Martinez, Alejandro Preciado, Jacob Suarez, Miguel Canche, Reyi Campos, Omar Aguilar, Elena Rosado, Sebastian Luque, Valentin Orozco, Alexia Marquez, Ignacio Garcia. Thank you once again for everything you guys do!!!


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Guest, We want to thank you for taking the time to write a review about your stay at Barcelo Palace. We are glad to read that we were able to meet you expectations. All you comments will be sent to the staff mentioned, who will be very happy to know that they did of your stay a wonderful experience. We hope you come back soon!

    EVALUATION

    Round Indicators

    • october 24 2019
    • Friends getaway

    Kendra B

    “Vacation 2019”


    Excellent service for breakfast and lunch everyday at the buffet Hacienda, the staff are very friendly and professional. thanks Yaibet Martinez Ruben Altunar Floricel Vazquez Leyli Gomez Daniela Uco Angelica Poot Angel Tamay and Cesar Tellez


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Guest, Thank you very much for sharing this review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Looking forward to your next visit.

    EVALUATION

    Round Indicators

    • october 2 2019
    • Family

    gworca

    “Caribe Restaurant ”


    We just had an amazing meal as a family at the Caribe Restaurant. Roberto Vazquez Brady Barrios were our waitstaff. They were the most hospital, prompt and kind waiters we have experienced anywhere. The lobster was amazing, the ambiance was spot on and these two men only made the experience that much more memorable. These two deserve to be recognized for their fine service and representation of the Barcelona Brand.


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Guest, Thank you for choosing us as the place to spend your vacaction. We are glad to read that you had a wonderful time and enjoyed your stay at Barcelo Palace. We will pass on your comments to Roberto and Brady, who I am sure they will be more than happy that they were part of your memories. We hope you come back soon!

    EVALUATION

    Round Indicators

    • september 5 2019
    • Long Island, New York

    nymjb

    “Wonderful hotel!”


    The hotel itself was super clean and the staff could not have been nicer. My 6 year old was obsessed with the Barcy Club. The staff did all sorts of activities and even took them on a "field trip" to go ice skating, on the carousel, and have ice cream at the bowling ally at the mall in the compound. The pool is huge and amazingly pretty! There are huts with sun beds in the water that get plenty of shade in the pool, which are unique to the palace. The swim up bar is fun, and every day there was water aerobics and zumba led by ridiculously talented hotel staff. It was fun even just to watch! There is a pretty big spray park for the kids there too. Lots of slides and waterfalls in very shallow water. Our favorite restaurant was the French. The teppanyaki show at Kyoto was the best one we have seen at a teppanyaki restaurant. You have to make reservations for all of the a la carte restaurants as soon as you check in at the Premium Lounge. I cannot recommend the snorkeling excursion that we did enough...Aventuras Mayas is the company, and Adan was our guide. We did the "Mayan Adventure Tour" and were taken to a cenote with a diving platform and zip line, a cave, and a fresh water inlet in a private park. It was the most beautiful water! Clear and cool and amazing. Lunch was included, which was a bonus. It was a nice group of only 12 people. We booked it through the hotel and were able to get a better rate for the kids than the advertised rate.


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay with us as well as your family. We have activities for all ages, and we are gld to read that your child was able to enjoyed the activities specially prepared for children. We hope you visit us soon Best regards,

    EVALUATION

    Round Indicators

    • september 1 2019
    • Vacaville, California
    • Family

    Tom B

    “What a great vacation!!”


    We have stayed here many times over the past 10 years. The resort is beautiful and the people are happy and helpful! Tanya Salas was SO helpful in getting our vacation plans settled, and helped us while we were there also! She was very helpful and accommodating. The resort is beautiful and clean. The pools and beach were pristine. The buffets are wonderful and the wait staff make an effort to get to know your preferences so they can best help you. The specialty restaurants are all amazing, with great service. We especially like the Brasserie, Rodizio and Kyoto restaurants. We can never wait to return!!


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests. We are pleased to read that you enjoyed our gastronomic variety. We hope to see you very soon. Best regards,

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