Sala del hotel Barceló Casablanca
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Barceló Casablanca

Boulevard D Anfa et rue Hammou, 139   20000 Casablanca , Marruecos    


Places of Interest

32.7 km Mohammed V International Airport

5 min. Railway station

3 km Royal Golf Anfa

Guest reviews.

There is no better expert than a traveller.

Barceló Casablanca

3.5/5 Round Indicators
| 607 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

30% Complete

184

Very good

31% Complete

190

Average

21% Complete

131

Poor

9% Complete

57

Very poor

7% Complete

45

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    Round Indicators
    rachelmargaretusa 05/23/2018 Solo travel

    “Excellent service ”

    I stayed at barcelo casablanca tor two nights it was really a great experience this place has the best location ever the room was simple but so clean and comfortable . the best thing in this hotel was the high professionnal service specially zakaria he was very helpful and friendly i bothered him every time with my silly questions but he was so kind and helped me every time with his particular smile thank you zakaria for making my stay so easy
    Round Indicators
    sampapito25 New York City, New York. 05/19/2018 Business

    “Worst Hotel Ever!!!please avoid!!!”

    Chaos is in the DNA of this hotel. Half of the services they claim are not available or functions wrong. I had to pay for the train to the city from the airport even though I had booked a taxi pick up. For example I needed cash exchange between US dollars to the local currency. It was impossible to do it after 4 pm. I explained that I had business meetings all day, the Butler took the freedom to answer, in front of his manager “ sir, you have to follow the rules, it’s not like your country here”. Even though the currency board was still displaying “ currency change available “. The sheet have stains on them. The restaurant is very noisy and smells horrible. The room service takes hours to bring your food and it gets to you with half the things you requested. And overall, the elevators don’t work at all. Having to climb 12 floors to my room was horrible.
    Round Indicators
    Martyn C Freetown, Sierra Leone. 03/30/2018 Business

    “Classy Hotel in DownTown Casablanca”

    Very chic hotel. A very nice hotel with a mini bar that's well stocked. Lovely view from my room. A buffet breakfast. I was pleasantly surprised when I ask for coffee at breakfast and a 500ml pot of coffee was brought. Clearly a place with class and close to so many attractions.

    Barcelo-Maroc, Public Relations Manager at Barcelo Casablanca, responded to this review
     Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

    Round Indicators
    MarkCastelino Mahwah, New Jersey. 03/17/2018 Couples

    “Outstanding service!”

    The best experience on our tour of Morocco was at the Barcelo Casablanca.... a little jewel in the center of the city. The restaurant is intimate and elegant, the cuisine delicious. We loved the Fish Tajine, and returned on the last day just for this. It was our best culinary experience in Morocco. The bar is great to relax to watch sports on the comfortable leather couches. The service that made this hotel so outstanding was ZAKARIA ALAMI. Our travel agent, Elite Travels of Morocco had made a total mess of our reservations, our bags did not arrive with us from New York, and we were miserable, especially as our Travel Agent abandoned us. ZAKARIA ALAMI went out of his way to to uplift our first visit to Morocco and was so incredibly helpful in every way. The Lioness from New York.

    Barcelo-Maroc, Public Relations Manager at Barcelo Casablanca, responded to this review
     Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

    Round Indicators
    mohiemen London, United Kingdom. 02/20/2018

    “Don’t book your airport transfer with them!!”

    I booked it for my family of three (3 year old daughter) Just for the two days we stayed in Casa before we went to Marrakech for its location and that’s it for benefits! I paid 45euros for the option of airport picking up and twice replies to their request to confirm my flight details and time of arrival (through their very rigid and basic online system) never received confirmation of my request although the fees have been paid in full, surprise surprise there was no one in the airport to pick us up and had to encounter several roaming phone calls back and forth with the hotel to inquire if there will Be someone picking us up and rather than taking my details and calling me back I had to keep calling them and of course needed to switch on my data roaming as well!! Just for them to tell me that they haven’t received my confirmation and that they don’t have it in their system I have paid for the pick up!! I had to arrange for a private transfer (which by the way is cheaper than theirs). Once I arrived I showed them the email confirmation and although they were apologetic and upgraded my room, but they still left it until the last minute to give me my money back although I kept on asking them to sort everyday ... twice!! The room was nice and clean but no facility to make coffee or tea and they don’t provide free water!! And had to ask them for a bed for my three year old although it was clearly again requested via the booking (which was directly with them)!! In summary this hotel is good if you are in a business trip and looking for a good location, staff are trying to be helpful but chaos I think is still in the dna ...

    Barcelo-Maroc, Public Relations Manager at Barcelo Casablanca, responded to this review
     Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Casablanca hotel.

    EVALUATION

    Round Indicators

    • may 23 2018
    • Solo travel

    rachelmargaretusa

    “Excellent service ”


    I stayed at barcelo casablanca tor two nights it was really a great experience this place has the best location ever the room was simple but so clean and comfortable . the best thing in this hotel was the high professionnal service specially zakaria he was very helpful and friendly i bothered him every time with my silly questions but he was so kind and helped me every time with his particular smile thank you zakaria for making my stay so easy


    EVALUATION

    Round Indicators

    • may 19 2018
    • New York City, New York
    • Business

    sampapito25

    “Worst Hotel Ever!!!please avoid!!!”


    Chaos is in the DNA of this hotel. Half of the services they claim are not available or functions wrong. I had to pay for the train to the city from the airport even though I had booked a taxi pick up. For example I needed cash exchange between US dollars to the local currency. It was impossible to do it after 4 pm. I explained that I had business meetings all day, the Butler took the freedom to answer, in front of his manager “ sir, you have to follow the rules, it’s not like your country here”. Even though the currency board was still displaying “ currency change available “. The sheet have stains on them. The restaurant is very noisy and smells horrible. The room service takes hours to bring your food and it gets to you with half the things you requested. And overall, the elevators don’t work at all. Having to climb 12 floors to my room was horrible.


    EVALUATION

    Round Indicators

    • march 30 2018
    • Freetown, Sierra Leone
    • Business

    Martyn C

    “Classy Hotel in DownTown Casablanca”


    Very chic hotel. A very nice hotel with a mini bar that's well stocked. Lovely view from my room. A buffet breakfast. I was pleasantly surprised when I ask for coffee at breakfast and a 500ml pot of coffee was brought. Clearly a place with class and close to so many attractions.


    Barcelo-Maroc, Public Relations Manager at Barcelo Casablanca, responded to this review
    Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

    EVALUATION

    Round Indicators

    • march 17 2018
    • Mahwah, New Jersey
    • Couples

    MarkCastelino

    “Outstanding service!”


    The best experience on our tour of Morocco was at the Barcelo Casablanca.... a little jewel in the center of the city. The restaurant is intimate and elegant, the cuisine delicious. We loved the Fish Tajine, and returned on the last day just for this. It was our best culinary experience in Morocco. The bar is great to relax to watch sports on the comfortable leather couches. The service that made this hotel so outstanding was ZAKARIA ALAMI. Our travel agent, Elite Travels of Morocco had made a total mess of our reservations, our bags did not arrive with us from New York, and we were miserable, especially as our Travel Agent abandoned us. ZAKARIA ALAMI went out of his way to to uplift our first visit to Morocco and was so incredibly helpful in every way. The Lioness from New York.


    Barcelo-Maroc, Public Relations Manager at Barcelo Casablanca, responded to this review
    Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

    EVALUATION

    Round Indicators

    • february 20 2018
    • London, United Kingdom

    mohiemen

    “Don’t book your airport transfer with them!!”


    I booked it for my family of three (3 year old daughter) Just for the two days we stayed in Casa before we went to Marrakech for its location and that’s it for benefits! I paid 45euros for the option of airport picking up and twice replies to their request to confirm my flight details and time of arrival (through their very rigid and basic online system) never received confirmation of my request although the fees have been paid in full, surprise surprise there was no one in the airport to pick us up and had to encounter several roaming phone calls back and forth with the hotel to inquire if there will Be someone picking us up and rather than taking my details and calling me back I had to keep calling them and of course needed to switch on my data roaming as well!! Just for them to tell me that they haven’t received my confirmation and that they don’t have it in their system I have paid for the pick up!! I had to arrange for a private transfer (which by the way is cheaper than theirs). Once I arrived I showed them the email confirmation and although they were apologetic and upgraded my room, but they still left it until the last minute to give me my money back although I kept on asking them to sort everyday ... twice!! The room was nice and clean but no facility to make coffee or tea and they don’t provide free water!! And had to ask them for a bed for my three year old although it was clearly again requested via the booking (which was directly with them)!! In summary this hotel is good if you are in a business trip and looking for a good location, staff are trying to be helpful but chaos I think is still in the dna ...


    Barcelo-Maroc, Public Relations Manager at Barcelo Casablanca, responded to this review
    Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Casablanca hotel.