Spectacular views from the restaurant at the Barceló Carmen Granada hotel
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Map and location

Calle Acera del Darro 62   18005 Granada , Andalucía   España  


Puntos de Interés

20 km Federico García Lorca Airport

1.8 km The Alhambra

60 km Port of Motril

2 km Train station

Guest reviews.

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Barceló Carmen Granada

4.0/5 Round Indicators
| 2298 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

33% Complete

759

Very good

37% Complete

867

Average

17% Complete

408

Poor

7% Complete

163

Very poor

4% Complete

101

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    Round Indicators
    LeongofMaui New Braunfels, Texas. 03/23/2019 Family

    “Poor service for Americans.”

    Lovely lobby. Difficult to find staff that speak English. Car park about 4 blocks down the road. No bottled water in the room. No cups or glasses to drink water from the faucet. No coffee in the room. Ordered two soups, one sandwich and two pots of camomile tea. Room service brought up one pot of breakfast tea and insisted that we pay in Euros. No credit card, no billing to the room. Our towels were on the floor in the bathroom. Asked for new towels cause who wants to use the towels that have been laying on the floor? One hour later no towels. And the icing on the cake? Their version of a king sized bed is to push two singles together. If you are a world traveler and expect a certain level of service I would suggest a hard pass on this place. Don’t let the beautiful lobby fool you!
    Round Indicators
    Adam L Brighton, United Kingdom. 03/19/2019 Couples

    “Fair hotel - disturbed sleep”

    When choosing this hotel the rooftop pool was the deciding factor, unfortunately this was closed and drained when we got there and the roof terrace looked messy and unkempt + is only open from 12-17 each day off season. The rooms were well appointed, quality linens and amazing pillows to sleep on with luxury toiletries from the white company in the bathroom. Cleanliness was spot on and the room served impeccably everyday. The negative points I experienced has to do with no air conditioning in the room which left it unbearably hot and unable to leave the window open due to the noise from the street below (when closed it was barely audible) If you are a light sleeper the curtains in the room provide almost zero light blocking so the room was bright as soon as the sun was up. These two factors lead to little sleep over the 3 nights we were there. The staff were all friendly and helpful and could not fault the service everyday.

    MiguelE1340, General Manager at Hotel Barcelo Carmen Granada, responded to this review
     Dear Adam, Thank you for the time spent sharing your personal impressions about your stay at the hotel. We are always open to receive your comments, as this allows us to continuously improve the experience we create for our clients. I am glad to know that you enjoyed the design of our rooms. All our rooms are designed with the aim of offering our guests the best experiences. We know the importance of rest for our guests during their holidays, so we have one of the best brands of mattresses in the market ensuring that your stays are unbeatable. We have taken note of your comment on the air conditioning to ensure that future stays of our guests are unbeatable, sorry for the inconvenience that may cause. In addition, I will share your mention about the curtains and the light of the room to ensure that your rest is optimal. We are pleasant to read your comments praising our staff, since we strive daily to offer an attentive and personalized service to our customers. Our staff is very valuable, as it is exclusively customer oriented. We appreciate the time it took to share your concerns, we hope you give us the opportunity to offer you a better service in the future. Kind regards, Miguel Estévez, General manager.

    Round Indicators
    Unicornis65 Bragadiru, Romania. 03/11/2019 Business

    “A wonderful experinece”

    An experience I recommend, for singles or families, a wonderful town and an excellent location. Many options, food is great, local transport is very good, lots of taxis. The hotel is also located in the heart of the shopping area, it is easy to walk even to the Alhambra or to most of the places to be visited
    Round Indicators
    Cruiser09998503016 03/09/2019 Business

    “Nice hotel, but depending on the room it may not quite merit 4 stars”

    Beware of the rooms that open to the inner "chimney" courtyards they are a bit claustophobic. Also, the shower appliances are a bit old (don't have thermostats, despite passive ones being invented more than 70 years ago). The gym doesn't have a change-facility, so you need to change beforehand in your room. The pool was closed when I was there, so I don't know how that works.

    MiguelE1340, General Manager at Hotel Barcelo Carmen Granada, responded to this review
     Dear guest, First of all I thank you for the time spent sharing your opinion about your recent stay with us, thanks to comments like yours we are able to improve our services. I regret that the views of your room did not meet your expectations. I would like to point out that we have several categories of rooms among which 'Deluxe Vistas Alhambra' and 'Junior Suite' stand out for their wonderful views as well as luminosity and spaciousness. The hotel gym has been designed with the necessary facilities so that our guests have unique experiences without the need to leave the hotel. Finally, I hope that in the near future we will visit again and enjoy our magnificent pool with views of the Alhambra and Sierra Nevada. It is the only hotel located in the center of Granada that has a swimming pool with these excellent views. We hope that your experience as well as your stay in our facilities will bring you good memories in the future. Kind regards, Miguel Estévez, General Manager.

    Round Indicators
    DebT55 Plano, Texas. 03/08/2019 Couples

    “One night stay on tour”

    Stayed here one night on a tour of Spain. Nice location. Comfortable beds. Very nice sized room with plenty of closet space. Buffet was very good. No A.C. yet, so it was quite warm, but also warmer than usual throughout Spain so we found this A.C issue everywhere we stayed.

    EVALUATION

    Round Indicators

    • march 23 2019
    • New Braunfels, Texas
    • Family

    LeongofMaui

    “Poor service for Americans.”


    Lovely lobby. Difficult to find staff that speak English. Car park about 4 blocks down the road. No bottled water in the room. No cups or glasses to drink water from the faucet. No coffee in the room. Ordered two soups, one sandwich and two pots of camomile tea. Room service brought up one pot of breakfast tea and insisted that we pay in Euros. No credit card, no billing to the room. Our towels were on the floor in the bathroom. Asked for new towels cause who wants to use the towels that have been laying on the floor? One hour later no towels. And the icing on the cake? Their version of a king sized bed is to push two singles together. If you are a world traveler and expect a certain level of service I would suggest a hard pass on this place. Don’t let the beautiful lobby fool you!


    EVALUATION

    Round Indicators

    • march 19 2019
    • Brighton, United Kingdom
    • Couples

    Adam L

    “Fair hotel - disturbed sleep”


    When choosing this hotel the rooftop pool was the deciding factor, unfortunately this was closed and drained when we got there and the roof terrace looked messy and unkempt + is only open from 12-17 each day off season. The rooms were well appointed, quality linens and amazing pillows to sleep on with luxury toiletries from the white company in the bathroom. Cleanliness was spot on and the room served impeccably everyday. The negative points I experienced has to do with no air conditioning in the room which left it unbearably hot and unable to leave the window open due to the noise from the street below (when closed it was barely audible) If you are a light sleeper the curtains in the room provide almost zero light blocking so the room was bright as soon as the sun was up. These two factors lead to little sleep over the 3 nights we were there. The staff were all friendly and helpful and could not fault the service everyday.


    MiguelE1340, General Manager at Hotel Barcelo Carmen Granada, responded to this review
    Dear Adam, Thank you for the time spent sharing your personal impressions about your stay at the hotel. We are always open to receive your comments, as this allows us to continuously improve the experience we create for our clients. I am glad to know that you enjoyed the design of our rooms. All our rooms are designed with the aim of offering our guests the best experiences. We know the importance of rest for our guests during their holidays, so we have one of the best brands of mattresses in the market ensuring that your stays are unbeatable. We have taken note of your comment on the air conditioning to ensure that future stays of our guests are unbeatable, sorry for the inconvenience that may cause. In addition, I will share your mention about the curtains and the light of the room to ensure that your rest is optimal. We are pleasant to read your comments praising our staff, since we strive daily to offer an attentive and personalized service to our customers. Our staff is very valuable, as it is exclusively customer oriented. We appreciate the time it took to share your concerns, we hope you give us the opportunity to offer you a better service in the future. Kind regards, Miguel Estévez, General manager.

    EVALUATION

    Round Indicators

    • march 11 2019
    • Bragadiru, Romania
    • Business

    Unicornis65

    “A wonderful experinece”


    An experience I recommend, for singles or families, a wonderful town and an excellent location. Many options, food is great, local transport is very good, lots of taxis. The hotel is also located in the heart of the shopping area, it is easy to walk even to the Alhambra or to most of the places to be visited


    EVALUATION

    Round Indicators

    • march 9 2019
    • Business

    Cruiser09998503016

    “Nice hotel, but depending on the room it may not quite merit 4 stars”


    Beware of the rooms that open to the inner "chimney" courtyards they are a bit claustophobic. Also, the shower appliances are a bit old (don't have thermostats, despite passive ones being invented more than 70 years ago). The gym doesn't have a change-facility, so you need to change beforehand in your room. The pool was closed when I was there, so I don't know how that works.


    MiguelE1340, General Manager at Hotel Barcelo Carmen Granada, responded to this review
    Dear guest, First of all I thank you for the time spent sharing your opinion about your recent stay with us, thanks to comments like yours we are able to improve our services. I regret that the views of your room did not meet your expectations. I would like to point out that we have several categories of rooms among which 'Deluxe Vistas Alhambra' and 'Junior Suite' stand out for their wonderful views as well as luminosity and spaciousness. The hotel gym has been designed with the necessary facilities so that our guests have unique experiences without the need to leave the hotel. Finally, I hope that in the near future we will visit again and enjoy our magnificent pool with views of the Alhambra and Sierra Nevada. It is the only hotel located in the center of Granada that has a swimming pool with these excellent views. We hope that your experience as well as your stay in our facilities will bring you good memories in the future. Kind regards, Miguel Estévez, General Manager.

    EVALUATION

    Round Indicators

    • march 8 2019
    • Plano, Texas
    • Couples

    DebT55

    “One night stay on tour”


    Stayed here one night on a tour of Spain. Nice location. Comfortable beds. Very nice sized room with plenty of closet space. Buffet was very good. No A.C. yet, so it was quite warm, but also warmer than usual throughout Spain so we found this A.C issue everywhere we stayed.


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