Close

You are using Internet Explorer as a browser to visit Barcelo.com, and we trully recomend to use other browser in order to avoid troubles. If you prefer it, upload your browser versión to Internet Explorer 7 or newer by following the steps you will find in the “About” option inside Tools Configuration (upper right of your window)

Spectacular views from the restaurant at the Barceló Carmen Granada hotel
;
map

Map and location

Calle Acera del Darro 62   18005 Granada , Andalucía   España  


Puntos de Interés

20 km Federico García Lorca Airport

1.8 km The Alhambra

60 km Port of Motril

2 km Train station

Guest reviews.

There is no better expert than a traveller.

Barceló Carmen Granada

4.0/5 Round Indicators
| 2755 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

33% Complete

923

Very good

36% Complete

1011

Average

17% Complete

489

Poor

7% Complete

199

Very poor

4% Complete

133

Filter by

Sort by

    Round Indicators
    reevefn Sydney, Australia. 11/19/2019 Couples

    “Disappointing stay ”

    Just stayed here for our honeymoon and were disappointed given previous positive reviews. Alhambra views were greatly exaggerated/deceiving pictures on the website. Not a problem giving it’s close location to shops etc. except we paid extra for the apparent view. Shower head was broken and sprayed water all over our clothes/toiletries. Had sheets on the bed the first night, when they changed the bed, it was only refitted with a doona. Walls were very thin and could hear other guests talking clearly and watching TV. Had an early flight and asked for breakfast in our room as it was outside the buffet hours and were assured this was okay and we would be provided with a picnic to our room. On the morning we had to pick it up from reception after it didn’t arrive. It was corn flakes wrapped in alfoil that had spilled out into the bag, a bunch of uncut oranges and milk. No bowls or cutlery to eat it with? Asked to call a taxi for us and were told to walk down to the taxi stand at 6am. The hotel was comfortable and clean overall but we expected better service and better quality given the price. Next time we will stay elsewhere and would not recommend.

    MiguelE1340, General Manager at Hotel Barcelo Carmen Granada, responded to this review
     Dear guest, We welcome your comments after your recent visit. Since we always try to improve, your comments are crucial to our future success. I am glad to know that the location we are in is of special interest to our guests during their holiday stays. We are located in the center of Granada, near the main places of cultural and tourist interest. I regret the incidents that occurred during your stay at the hotel, on future occasions, please do not hesitate to contact reception in case of any incident, we will be happy to help you. On the other hand, we want our guests to have a good trip home, therefore, we organize a picnic that they can pick up at reception at the time of check out, excuse the misunderstanding. Finally, I am glad to know that our facilities seemed comfortable and clean at all times. Every day we strive to create memorable stays and make our guests feel at home. We hope to see you again soon and offer you our best services. Kind Regards, Miguel Estévez, General Manager.

    Round Indicators
    JadeV72 Clare, Australia. 11/19/2019 Couples

    “Cheap and noisy ”

    My partner and I stayed here for 3 nights and found it dismal. Our room was small, the window was frosted (hence NO view) , the air-conditioner was broken and room was very noisy at night time. I found the staff to be exceedingly slow and borderline rude. Would not recommend for the price. The only two good things I can say is that the location was convenient and the view from the roof spectacular.

    MiguelE1340, General Manager at Hotel Barcelo Carmen Granada, responded to this review
     Dear guest, The vision of our customers is the key to complete the satisfaction of our guests, so we are very grateful for the time spent writing this comment. It is a pleasure for us to know that you enjoyed our wonderful BHEAVEN terrace located on the top floor of the hotel, from which you can see wonderful views of the Alhambra, Sierra Nevada and the rest of the city. I regret that your assigned room did not meet your expectations, I would like to indicate that we have several categories of rooms available to our guests among which the typology 'Deluxe Vistas Alhambra' and 'Junior Suite' stand out, which stand out for their wonderful views as well as luminosity and amplitude. I recommend that you reserve one of them in future occasions, I am convinced that your stay in them will be wonderful. We are sorry to hear that the service provided at the reception was below your expectations, since the entire team made an effort to maintain the highest standards of service for our guests and give them the possibility to fully enjoy their experience with us. We are located in the center of Granada, in one of the main streets streets from which you can quickly access the most tourist areas, on monuments and places where to taste our most typical cuisine. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Kind Regards, Miguel Estévez, General Manager.

    Round Indicators
    TheScotchBonnet Aberdeen, United Kingdom. 11/13/2019 Business

    “Lovely hotel in the heart of Granada”

    I only stayed here for one night. It is a lovely hotel in the heart of Granada. Very close to local shops, restaurants and bars. There is underground parking at the hotel - based on the streets around Granada I would suggest a small car would make sense. The hotel was clean and the staff friendly. I didn't eat here.
    Round Indicators
    pmaxim501145 Santa Barbara, California. 11/13/2019 Friends getaway

    “modern look but not practical”

    lovely modern room to look at but NOT to use. No place at all to hang up a wet towel and yet they say if you would like to keep your towel from day to day to just hang it up , but where????no grab bar in slippery shower space, no usable sink...just a slab of stone with a slit along the back to drain water ....can't fill sink with water if you want! There is a wall of glass between the bathroom and bedroom, so if someone is sleeping and someone uses the bathroom, the lights shine into the bedroom..hence, no darkness!!! Nice to look at but not to live in!
    Round Indicators
    pereira204 Madrid, Spain. 11/12/2019 Couples

    “Not worth the price”

    We booked a standard room through Expedia/Hotels.com. The room was not at all like the pictures - it had old furniture, decoration and some mantainance issues. Tried asking the front desk to change but offered me a similar one. Breakfast was good and location too. But the overall experience was not worth the price and did not meet my expectations from a Barcelo.

    EVALUATION

    Round Indicators

    • november 19 2019
    • Sydney, Australia
    • Couples

    reevefn

    “Disappointing stay ”


    Just stayed here for our honeymoon and were disappointed given previous positive reviews. Alhambra views were greatly exaggerated/deceiving pictures on the website. Not a problem giving it’s close location to shops etc. except we paid extra for the apparent view. Shower head was broken and sprayed water all over our clothes/toiletries. Had sheets on the bed the first night, when they changed the bed, it was only refitted with a doona. Walls were very thin and could hear other guests talking clearly and watching TV. Had an early flight and asked for breakfast in our room as it was outside the buffet hours and were assured this was okay and we would be provided with a picnic to our room. On the morning we had to pick it up from reception after it didn’t arrive. It was corn flakes wrapped in alfoil that had spilled out into the bag, a bunch of uncut oranges and milk. No bowls or cutlery to eat it with? Asked to call a taxi for us and were told to walk down to the taxi stand at 6am. The hotel was comfortable and clean overall but we expected better service and better quality given the price. Next time we will stay elsewhere and would not recommend.


    MiguelE1340, General Manager at Hotel Barcelo Carmen Granada, responded to this review
    Dear guest, We welcome your comments after your recent visit. Since we always try to improve, your comments are crucial to our future success. I am glad to know that the location we are in is of special interest to our guests during their holiday stays. We are located in the center of Granada, near the main places of cultural and tourist interest. I regret the incidents that occurred during your stay at the hotel, on future occasions, please do not hesitate to contact reception in case of any incident, we will be happy to help you. On the other hand, we want our guests to have a good trip home, therefore, we organize a picnic that they can pick up at reception at the time of check out, excuse the misunderstanding. Finally, I am glad to know that our facilities seemed comfortable and clean at all times. Every day we strive to create memorable stays and make our guests feel at home. We hope to see you again soon and offer you our best services. Kind Regards, Miguel Estévez, General Manager.

    EVALUATION

    Round Indicators

    • november 19 2019
    • Clare, Australia
    • Couples

    JadeV72

    “Cheap and noisy ”


    My partner and I stayed here for 3 nights and found it dismal. Our room was small, the window was frosted (hence NO view) , the air-conditioner was broken and room was very noisy at night time. I found the staff to be exceedingly slow and borderline rude. Would not recommend for the price. The only two good things I can say is that the location was convenient and the view from the roof spectacular.


    MiguelE1340, General Manager at Hotel Barcelo Carmen Granada, responded to this review
    Dear guest, The vision of our customers is the key to complete the satisfaction of our guests, so we are very grateful for the time spent writing this comment. It is a pleasure for us to know that you enjoyed our wonderful BHEAVEN terrace located on the top floor of the hotel, from which you can see wonderful views of the Alhambra, Sierra Nevada and the rest of the city. I regret that your assigned room did not meet your expectations, I would like to indicate that we have several categories of rooms available to our guests among which the typology 'Deluxe Vistas Alhambra' and 'Junior Suite' stand out, which stand out for their wonderful views as well as luminosity and amplitude. I recommend that you reserve one of them in future occasions, I am convinced that your stay in them will be wonderful. We are sorry to hear that the service provided at the reception was below your expectations, since the entire team made an effort to maintain the highest standards of service for our guests and give them the possibility to fully enjoy their experience with us. We are located in the center of Granada, in one of the main streets streets from which you can quickly access the most tourist areas, on monuments and places where to taste our most typical cuisine. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Kind Regards, Miguel Estévez, General Manager.

    EVALUATION

    Round Indicators

    • november 13 2019
    • Aberdeen, United Kingdom
    • Business

    TheScotchBonnet

    “Lovely hotel in the heart of Granada”


    I only stayed here for one night. It is a lovely hotel in the heart of Granada. Very close to local shops, restaurants and bars. There is underground parking at the hotel - based on the streets around Granada I would suggest a small car would make sense. The hotel was clean and the staff friendly. I didn't eat here.


    EVALUATION

    Round Indicators

    • november 13 2019
    • Santa Barbara, California
    • Friends getaway

    pmaxim501145

    “modern look but not practical”


    lovely modern room to look at but NOT to use. No place at all to hang up a wet towel and yet they say if you would like to keep your towel from day to day to just hang it up , but where????no grab bar in slippery shower space, no usable sink...just a slab of stone with a slit along the back to drain water ....can't fill sink with water if you want! There is a wall of glass between the bathroom and bedroom, so if someone is sleeping and someone uses the bathroom, the lights shine into the bedroom..hence, no darkness!!! Nice to look at but not to live in!


    EVALUATION

    Round Indicators

    • november 12 2019
    • Madrid, Spain
    • Couples

    pereira204

    “Not worth the price”


    We booked a standard room through Expedia/Hotels.com. The room was not at all like the pictures - it had old furniture, decoration and some mantainance issues. Tried asking the front desk to change but offered me a similar one. Breakfast was good and location too. But the overall experience was not worth the price and did not meet my expectations from a Barcelo.


    Close 

    Back Find a hotel

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Turkey

    Select Turkey

    Hotels in Czech Republic

    Select Czech Republic

    Hotels in Portugal

    Select Portugal

    Hotels in Túnez

    Select Túnez

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to

      Incorrect dates
      Please enter valid dates

    NIGHTS

    (Optional dates)

    0 nights Selected
    1 night Selected

    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

    Loading rates...
    The hotel does not have any rates allocated to it

    Best rate
    guaranteed
    Plus

    Our double guarantee:

    If you find a better rate outside Barcelo.com, we’ll match it.

    The same applies even if you find a better rate on Barcelo.com after placing your booking.

    For more information