Vistas del hotel Barceló Portinatx
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Venda de Portinatx, 62   07810 Portinatx , Ibiza   Islas Baleares  


Places of Interest

34 km Ibiza Airport

6.3 km Benirràs beach

9.6 km Sant Carles Church

10 km Las Dalias Street Market

Guest reviews.

There is no better expert than a traveller.

Barceló Portinatx - Adults only

4.5/5 Round Indicators
| 550 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

66% Complete

368

Very good

24% Complete

136

Average

5% Complete

30

Poor

2% Complete

12

Very poor

0% Complete

4

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    Round Indicators
    Andyosull London, United Kingdom. 09/23/2018 Couples

    “4 night half board break”

    Very friendly welcome with cava, water, fruit in reception, stayed in top floor sea view deluxe junior suite with hot tub.Nice room, lounge 2 televisions great bed no bath, large balcony with a balinese bed. 2 loungers and 2 deck chairsWorth the extra money however the shower leaked into room had to put towel on floor every time,told reception who said they would unblock it, maid no difference and when emptying hot tub it is not plumbled in and just floods the entire balcony making it unusable until dry,1 hour minimum if sunny and hot not good enough for a 4 star hotel which is not cheap.One corner was always damp with green algi..This is normal we were told by the very nice porter who helped with cases and finding our room.The pool areas are nice but they have some Balinese beds for extra money???Having stayed at other barceclo properties have seen this before total money making scam,some people just used them any way..Buffet.food is ok but can get a bit repetitive usual selection you would expect.,Pool bar had very nice food for lunch and nice beach bar also.Strange smell in reception area drains or bad air freshener ?Spoke to other guests on all inclusive not every drink or food on menus is included eg only 1 cocktail and 1 choice of beer anything else pay full price not happy and empty fridge in room, minibar is also at extra cost. To upgrade to all inclusive from half board 52 euros per person per day and it stops at 12 noon on your last day? not worth it .No private car park just very rough area next to hotel and beach area very busy Around a 45 minute drive from airport..Portinatx is a nice and relaxing resort ,great sunsets ,the hotel looks nice, staff are lovely but it has a few little problems easily fixed to make it a proper 4 star hotel.Not recommended for any one with walking difficulties lots of steps.
    Round Indicators
    Rachel O 09/20/2018 Friends getaway

    “Goood”

    I stayed here with a couple of friends, overall it was a nice hotel but it has a sewage smell problem. The reception area has a lovely smell but soon you smell the underlying sewage smell. The hotel also wasn't equipped for a couple of friends sharing a room the toilet and shower don't have locks and they have large gaps along the door edge so you can see into the rooms. The shower room also had a sewage smell when not in use. The hotel pool areas are nice but they charge extra for the use of cabanas. Breakfast was vast and plentiful. Staff were very friendly.

    BARCELÓ G, Guest Experience at Barcelo Portinatx - Adults only, responded to this review
     Dear Rachel, Thank you for taking time to let us know your opinion after your recent stay In Barceló Portinatx, your inestimable cooperation is our main source of information to adequate our facilities We do regret that some of our facilities were not at your total approval, but we will consider any possibility to improve it . We are fully aware, that due to the heavy rains occurred prior your stay, which obtruded a waste water line, despite the overwork of our technical service, few areas of our resort had a bad smell, which has been already solved and we hope it would not happen again. Nevertheless we are happy to know that you could appreciate the big effort that our cook team is doing in order to offer a wide menu especially prepared to satisfy the most exquisite gourmets regardless of their origin, which is not easy due to the multiple nationalities and foodie tastes of a so cosmopolitan Hotel. It would be a great occasion to welcome personally you again. Kindest regards Mariano Ramón- Guest Experinece Barceló Portinatx 4* Adults Only

    Round Indicators
    Ash R 09/19/2018 Couples

    “Thoroughly enjoyable, would highly recommend”

    My wife and I thoroughly enjoyed our stay at the Barceló Portinatx in Ibiza, with very friendly and helpful staff who aimed to please at all times.By way of improvement I would suggest your designers take a look at the lamp shades in the buffet restaurant.More importantly the health and safety issues with regard to the stairs and changes in levels,I would recommend hand rails to the stairs, contrast nosing to the stairs and level changes.As a retired designer of hotels in the UK these would required to satisfy Building Control.During our stay there were two casualties

    BARCELÓ G, Guest Experience at Barcelo Portinatx - Adults only, responded to this review
     Dear Mr. A. R. For us is a huge pleasure to receive a so complete review. We are delighted to hear from you that you got the best impression of the behaviour of our employees, we are fully aware that it is compulsory to offer the best and warm treatment to our guest, so it helps yourselves to feel at your own home which is one of our aspirations. We also appreciate your interest in our Health and Safety issues, which for us are not only an ambition but also a duty, so we make a big effort to offer a complete guarantee for our guest and facing any probable or foreseeable incident, especially under especial whether conditions, implementing the most adequate measures. Thank you again for your inestimable collaboration, it would be a great occasion to welcome you once again. Yours faithfully Mariano Ramón- Guest Experience Barceló Portinatx 4* Adults Only

    Round Indicators
    EstherRB123 09/19/2018 Couples

    “Nice hotel with beautiful pool”

    Hotel was good, with the room there was a good balcony and enough space. Especially the pool and the pool area is very nice. Next to that the breakfast was very well, enough options and also healthy choices. The diner was also good (more average). I am a fan of the Balinese bed at the pool, was with us one day included in our package,

    BARCELÓ G, Guest Experience at Barcelo Portinatx - Adults only, responded to this review
     Dear Esther, It is always a pleasure to receive a so nice feedback, thank you for letting us remind that your satisfaction is our best reward. We are joyful to know that you enjoyed our gastronomic offer, which is prepared with care to meet the different gastronomic preferences of our guests and focusing the new foody trends. It would be a pleasure to welcome you once more Kindest regards Mariano Ramón- Guest Experience Barceló Portinatx 4* Adults Only

    Round Indicators
    Eda321 09/18/2018 Couples

    “Great for couples”

    This hotel is great for couples. We stayed in a junior suite with sea view and our room was very comfortable and quiet. The pillow menu was very much appreciated and the bed was comfortable. The service was always very pleasant and helpful. The swimming pool area is kept very clean. We did appreciate a glass of prosecco and fruits which were given to us upon arrival. Breakfast is exceptional with lots of healthy options. The swimming pool bar is pretty poor though. We got Cesar salads there and they were really bad. Cocktails were also not great. Cleanliness of the room could improve a little bit because was not always consistent (however it’s acceptable and the cleaning staff was very nice) and the toiletries were not replenished daily (and they weren’t Bulgari as shown on pictures). There was also no complimentary water in the room which is not acceptable. If you are looking to party, this is the wrong area as the town is very quiet which suited us.

    BARCELÓ G, Guest Experience at Barcelo Portinatx - Adults only, responded to this review
     Dear Eda, We are very pleased with your contribution and your choice to share your experience after your stay in Barceló Portinatx. For us every single opinion is very appreciated, so you pointed out few of our highlights where we could check that every effort and little details that we are offering to our visitors, has a good acceptation and success between our guest, please note that our ongoing effort obeys to our aim to make you feel totally satisfied and enjoy and easy stay. We also must apologize for any inconvenience, we have already noticed in our account your mentions regarding details which are susceptible to be improved, your inestimable cooperation is very welcome ant helps to upgrade our quality standard, always focused not only to satisfy your expectations but also to exceed them. It would be a great occasion to welcome you again, even if you are looking after party o night live, it would be a pleasure to offer you the best advises, we are only 15 miles from the main clubs. Kind regards Mariano Ramón- Guest Experience Barceló Portinatx 4* Adults Only

    EVALUATION

    Round Indicators

    • september 23 2018
    • London, United Kingdom
    • Couples

    Andyosull

    “4 night half board break”


    Very friendly welcome with cava, water, fruit in reception, stayed in top floor sea view deluxe junior suite with hot tub.Nice room, lounge 2 televisions great bed no bath, large balcony with a balinese bed. 2 loungers and 2 deck chairsWorth the extra money however the shower leaked into room had to put towel on floor every time,told reception who said they would unblock it, maid no difference and when emptying hot tub it is not plumbled in and just floods the entire balcony making it unusable until dry,1 hour minimum if sunny and hot not good enough for a 4 star hotel which is not cheap.One corner was always damp with green algi..This is normal we were told by the very nice porter who helped with cases and finding our room.The pool areas are nice but they have some Balinese beds for extra money???Having stayed at other barceclo properties have seen this before total money making scam,some people just used them any way..Buffet.food is ok but can get a bit repetitive usual selection you would expect.,Pool bar had very nice food for lunch and nice beach bar also.Strange smell in reception area drains or bad air freshener ?Spoke to other guests on all inclusive not every drink or food on menus is included eg only 1 cocktail and 1 choice of beer anything else pay full price not happy and empty fridge in room, minibar is also at extra cost. To upgrade to all inclusive from half board 52 euros per person per day and it stops at 12 noon on your last day? not worth it .No private car park just very rough area next to hotel and beach area very busy Around a 45 minute drive from airport..Portinatx is a nice and relaxing resort ,great sunsets ,the hotel looks nice, staff are lovely but it has a few little problems easily fixed to make it a proper 4 star hotel.Not recommended for any one with walking difficulties lots of steps.


    EVALUATION

    Round Indicators

    • september 20 2018
    • Friends getaway

    Rachel O

    “Goood”


    I stayed here with a couple of friends, overall it was a nice hotel but it has a sewage smell problem. The reception area has a lovely smell but soon you smell the underlying sewage smell. The hotel also wasn't equipped for a couple of friends sharing a room the toilet and shower don't have locks and they have large gaps along the door edge so you can see into the rooms. The shower room also had a sewage smell when not in use. The hotel pool areas are nice but they charge extra for the use of cabanas. Breakfast was vast and plentiful. Staff were very friendly.


    BARCELÓ G, Guest Experience at Barcelo Portinatx - Adults only, responded to this review
    Dear Rachel, Thank you for taking time to let us know your opinion after your recent stay In Barceló Portinatx, your inestimable cooperation is our main source of information to adequate our facilities We do regret that some of our facilities were not at your total approval, but we will consider any possibility to improve it . We are fully aware, that due to the heavy rains occurred prior your stay, which obtruded a waste water line, despite the overwork of our technical service, few areas of our resort had a bad smell, which has been already solved and we hope it would not happen again. Nevertheless we are happy to know that you could appreciate the big effort that our cook team is doing in order to offer a wide menu especially prepared to satisfy the most exquisite gourmets regardless of their origin, which is not easy due to the multiple nationalities and foodie tastes of a so cosmopolitan Hotel. It would be a great occasion to welcome personally you again. Kindest regards Mariano Ramón- Guest Experinece Barceló Portinatx 4* Adults Only

    EVALUATION

    Round Indicators

    • september 19 2018
    • Couples

    Ash R

    “Thoroughly enjoyable, would highly recommend”


    My wife and I thoroughly enjoyed our stay at the Barceló Portinatx in Ibiza, with very friendly and helpful staff who aimed to please at all times.By way of improvement I would suggest your designers take a look at the lamp shades in the buffet restaurant.More importantly the health and safety issues with regard to the stairs and changes in levels,I would recommend hand rails to the stairs, contrast nosing to the stairs and level changes.As a retired designer of hotels in the UK these would required to satisfy Building Control.During our stay there were two casualties


    BARCELÓ G, Guest Experience at Barcelo Portinatx - Adults only, responded to this review
    Dear Mr. A. R. For us is a huge pleasure to receive a so complete review. We are delighted to hear from you that you got the best impression of the behaviour of our employees, we are fully aware that it is compulsory to offer the best and warm treatment to our guest, so it helps yourselves to feel at your own home which is one of our aspirations. We also appreciate your interest in our Health and Safety issues, which for us are not only an ambition but also a duty, so we make a big effort to offer a complete guarantee for our guest and facing any probable or foreseeable incident, especially under especial whether conditions, implementing the most adequate measures. Thank you again for your inestimable collaboration, it would be a great occasion to welcome you once again. Yours faithfully Mariano Ramón- Guest Experience Barceló Portinatx 4* Adults Only

    EVALUATION

    Round Indicators

    • september 19 2018
    • Couples

    EstherRB123

    “Nice hotel with beautiful pool”


    Hotel was good, with the room there was a good balcony and enough space. Especially the pool and the pool area is very nice. Next to that the breakfast was very well, enough options and also healthy choices. The diner was also good (more average). I am a fan of the Balinese bed at the pool, was with us one day included in our package,


    BARCELÓ G, Guest Experience at Barcelo Portinatx - Adults only, responded to this review
    Dear Esther, It is always a pleasure to receive a so nice feedback, thank you for letting us remind that your satisfaction is our best reward. We are joyful to know that you enjoyed our gastronomic offer, which is prepared with care to meet the different gastronomic preferences of our guests and focusing the new foody trends. It would be a pleasure to welcome you once more Kindest regards Mariano Ramón- Guest Experience Barceló Portinatx 4* Adults Only

    EVALUATION

    Round Indicators

    • september 18 2018
    • Couples

    Eda321

    “Great for couples”


    This hotel is great for couples. We stayed in a junior suite with sea view and our room was very comfortable and quiet. The pillow menu was very much appreciated and the bed was comfortable. The service was always very pleasant and helpful. The swimming pool area is kept very clean. We did appreciate a glass of prosecco and fruits which were given to us upon arrival. Breakfast is exceptional with lots of healthy options. The swimming pool bar is pretty poor though. We got Cesar salads there and they were really bad. Cocktails were also not great. Cleanliness of the room could improve a little bit because was not always consistent (however it’s acceptable and the cleaning staff was very nice) and the toiletries were not replenished daily (and they weren’t Bulgari as shown on pictures). There was also no complimentary water in the room which is not acceptable. If you are looking to party, this is the wrong area as the town is very quiet which suited us.


    BARCELÓ G, Guest Experience at Barcelo Portinatx - Adults only, responded to this review
    Dear Eda, We are very pleased with your contribution and your choice to share your experience after your stay in Barceló Portinatx. For us every single opinion is very appreciated, so you pointed out few of our highlights where we could check that every effort and little details that we are offering to our visitors, has a good acceptation and success between our guest, please note that our ongoing effort obeys to our aim to make you feel totally satisfied and enjoy and easy stay. We also must apologize for any inconvenience, we have already noticed in our account your mentions regarding details which are susceptible to be improved, your inestimable cooperation is very welcome ant helps to upgrade our quality standard, always focused not only to satisfy your expectations but also to exceed them. It would be a great occasion to welcome you again, even if you are looking after party o night live, it would be a pleasure to offer you the best advises, we are only 15 miles from the main clubs. Kind regards Mariano Ramón- Guest Experience Barceló Portinatx 4* Adults Only

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