Barceló Hotel Room Service  Emperatriz
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Barceló Emperatriz

Calle López de Hoyos, 4 (Junto al Paseo de la Castellana)   28006 Madrid ,   España  


Places of Interest

16 km Adolfo Suárez Madrid-Barajas Airport

5.5 km Chamartín

5 km Madrid Atocha Railway Station

0.4 km “Gregorio Marañón” Metro station

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Emperatriz

4.5/5 Round Indicators
| 741 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

78% Complete

584

Very good

16% Complete

124

Average

2% Complete

18

Poor

1% Complete

8

Very poor

0% Complete

7

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    Round Indicators
    N4253YVmarkf Dublin, Ireland. 06/15/2018 Business

    “Excellent hotel with good food , clean modern rooms”

    The hotel is modern and clean . The rooms are well appointed and a nice touch is the free hat . The staff were friendly and helpful . Breakfast buffet was good and food was of a good quality . The hotel was busy ( full ) but the restaurant coped well . I stood in a long queue for check out as the computer / printer system was malfunctioning .The concierge was very helpful with directions

    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
     Dear guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Emperatriz hotel with us and Tripadvisor readers. We have taken good note of your remarks related to the service you received upon check out and we apologize for the exceptional wait you experienced upon your departure, sometimes there are situations that are out of our hands and suddenly happen like this one with the printer. We extend our sincere apologies for any inconvenience caused to you and your loved ones. On the other hand, we are thrilled to read your comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Moreover, we greatly appreciate your comments on the quality and variety of our buffets because our talented team strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Barcelo Emperatriz Team

    Round Indicators
    amerie2122018 Jacksonville, Florida. 06/12/2018 Family

    “Everyone here was awesome!”

    From the second we arrived to the hotel we were taken care of by a very friendly and efficient staff. I would recommend staying here without a doubt. The room was comfortable, clean and we could not here any noise from the neighboring rooms.

    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
     Der guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Thank you again for your recommendation and for this heartwarming review of your stay with us, we look forward to your next visit. Barcelo Emperatriz Team

    Round Indicators
    Christophe D Geneva, Switzerland. 06/12/2018 Business

    “Nice room but really dark ”

    Convenient as it is few minutes walking distance from the office. Unfortunately the room is really super dark, I can’t open the curtains and lights are poor. Nice breakfast though, with good choice of bread. Friendly staff

    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
     Dear Christophe, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. In our recently renovated rooms we wanted to create a pleasant atmosphere where our guests can rest and allow them to enjoy a stay as comfortable as possible. We fully understand your opinion about the light in your room, we would like to remark that there are two individual lamps on each side of the bed plus extra lights in other areas of the room, however, for a next occasion where you require more light in your room, do not hesitate to contact us in order to offer a solution to your needs. It is also good to know that you enjoyed our breakfast, we always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Barcelo Emperatriz Team

    Round Indicators
    mmislan Indianapolis, Indiana. 06/12/2018 Business

    “What a Joy to Stay and Relax at this hotel”

    The staff here is warm and accommodating. The choice of food and the room is great, I would highly recommend for anyone looking to relax and enjoy the beauty of Madrid. Everything from the bed to the linens were impecible. Tried the room service out and it was quick and the quality of the food was great.

    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
     Dear guest, Thank you for making our Barceló Emperatriz your choice hotel on this occasion and for your very kind recommendation to the travel community of Tripadvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. It’s great to read that you had a relaxing time in our hotel, we also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Moreover, we would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Barcelo Emperatriz Team

    Round Indicators
    clarut Brussels, Belgium. 06/11/2018 Family

    “Lovely hotel”

    We really enjoyed our stay here, staff was extremely kind and helpful, rooms are spotless clean and the breakfast was amazing. We’ll be coming back. It’s clise to calle Serrano (shopping street) and about 25 minutes walk to Retiro. There are also quite a few restaurants nearby and you have the hotel restaurant which very nice as well.

    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
     Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Emperatriz. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Also, we couldn’t agree more with you that our hotel has a great location in the Salamanca District, as you said, nearby there is Serrano Street where you can find a variety of shopping stores, as well, close to our hotel there are different options of restaurants and bars. Moreover, we have two metro stations at 5 minutes walking from the hotel and bus stops that can take you to the touristic areas of Madrid. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Barceló Emperatriz Team

    EVALUATION

    Round Indicators

    • june 15 2018
    • Dublin, Ireland
    • Business

    N4253YVmarkf

    “Excellent hotel with good food , clean modern rooms”


    The hotel is modern and clean . The rooms are well appointed and a nice touch is the free hat . The staff were friendly and helpful . Breakfast buffet was good and food was of a good quality . The hotel was busy ( full ) but the restaurant coped well . I stood in a long queue for check out as the computer / printer system was malfunctioning .The concierge was very helpful with directions


    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
    Dear guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Emperatriz hotel with us and Tripadvisor readers. We have taken good note of your remarks related to the service you received upon check out and we apologize for the exceptional wait you experienced upon your departure, sometimes there are situations that are out of our hands and suddenly happen like this one with the printer. We extend our sincere apologies for any inconvenience caused to you and your loved ones. On the other hand, we are thrilled to read your comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Moreover, we greatly appreciate your comments on the quality and variety of our buffets because our talented team strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Barcelo Emperatriz Team

    EVALUATION

    Round Indicators

    • june 12 2018
    • Jacksonville, Florida
    • Family

    amerie2122018

    “Everyone here was awesome!”


    From the second we arrived to the hotel we were taken care of by a very friendly and efficient staff. I would recommend staying here without a doubt. The room was comfortable, clean and we could not here any noise from the neighboring rooms.


    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
    Der guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Thank you again for your recommendation and for this heartwarming review of your stay with us, we look forward to your next visit. Barcelo Emperatriz Team

    EVALUATION

    Round Indicators

    • june 12 2018
    • Geneva, Switzerland
    • Business

    Christophe D

    “Nice room but really dark ”


    Convenient as it is few minutes walking distance from the office. Unfortunately the room is really super dark, I can’t open the curtains and lights are poor. Nice breakfast though, with good choice of bread. Friendly staff


    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
    Dear Christophe, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. In our recently renovated rooms we wanted to create a pleasant atmosphere where our guests can rest and allow them to enjoy a stay as comfortable as possible. We fully understand your opinion about the light in your room, we would like to remark that there are two individual lamps on each side of the bed plus extra lights in other areas of the room, however, for a next occasion where you require more light in your room, do not hesitate to contact us in order to offer a solution to your needs. It is also good to know that you enjoyed our breakfast, we always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Barcelo Emperatriz Team

    EVALUATION

    Round Indicators

    • june 12 2018
    • Indianapolis, Indiana
    • Business

    mmislan

    “What a Joy to Stay and Relax at this hotel”


    The staff here is warm and accommodating. The choice of food and the room is great, I would highly recommend for anyone looking to relax and enjoy the beauty of Madrid. Everything from the bed to the linens were impecible. Tried the room service out and it was quick and the quality of the food was great.


    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
    Dear guest, Thank you for making our Barceló Emperatriz your choice hotel on this occasion and for your very kind recommendation to the travel community of Tripadvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. It’s great to read that you had a relaxing time in our hotel, we also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Moreover, we would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Barcelo Emperatriz Team

    EVALUATION

    Round Indicators

    • june 11 2018
    • Brussels, Belgium
    • Family

    clarut

    “Lovely hotel”


    We really enjoyed our stay here, staff was extremely kind and helpful, rooms are spotless clean and the breakfast was amazing. We’ll be coming back. It’s clise to calle Serrano (shopping street) and about 25 minutes walk to Retiro. There are also quite a few restaurants nearby and you have the hotel restaurant which very nice as well.


    BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review
    Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Emperatriz. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Also, we couldn’t agree more with you that our hotel has a great location in the Salamanca District, as you said, nearby there is Serrano Street where you can find a variety of shopping stores, as well, close to our hotel there are different options of restaurants and bars. Moreover, we have two metro stations at 5 minutes walking from the hotel and bus stops that can take you to the touristic areas of Madrid. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Barceló Emperatriz Team

    Vistas del hotel Barceló Emperatriz

    A palatial hotel worthy of an empress

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