Barceló Hotel Room Service  Emperatriz
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Map and location

Calle López de Hoyos, 4 (Junto al Paseo de la Castellana)   28006 Madrid ,   España  


Places of Interest

16 km Adolfo Suárez Madrid-Barajas Airport

5.5 km Chamartín

5 km Madrid Atocha Railway Station

0.4 km “Gregorio Marañón” Metro station

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Emperatriz

4.5/5 Round Indicators
| 927 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

78% Complete

731

Very good

16% Complete

157

Average

2% Complete

24

Poor

0% Complete

8

Very poor

0% Complete

7

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    Round Indicators
    Demi E 03/14/2019 Couples

    “Perfect hotel”

    Staff were friendly and super helpful. They provided maps and instructions for travel. Room was immaculate and has everything that we needed during our stay. Would like to come back and will definitely recommend this to friends and family

    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
     Dear Mrs. Demi E, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Kind regards, Guest Experience Manager

    Round Indicators
    beatrizabc Dublin, California. 03/11/2019 Couples

    “Exceptional stay at Barcelo Emperatriz”

    This hotel was incredible. The service by staff was exceptional. The room was impeccably clean. The bed was comfortable and shower was great. The breakfast was excellent. It is at a great location, close to Metro and bus stops that take you to the city center. I would definitely stay here again on any future visits to Madrid.

    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
     Dear Beatrizabc, First and foremost we would like to thank you for choosing our Barceló Emperatriz hotel for your visit to Madrid and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind Regards, Guest Experience Manager

    Round Indicators
    Sightseer156919 03/09/2019 Family

    “Madrid stay”

    We just stayed at this hotel for a week. I can’t say enough great things about this place. Great staff that is always there to help or answer any questions. Great and high quality breakfast and room services. Rooms are very good and bathrooms are state of art and everything is super clean. Great location. I loved the place and location. Thanks for all the staff at Barcelo Emperatriz who made our stay very enjoyable!! Ziad Osman

    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
     Dear Mr. Osman, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We hope to welcome you back to our hotel in the near future for yet another great stay. Best Regards, Guest Experience Manager

    Round Indicators
    d40mgar Milwaukee, Wisconsin. 03/04/2019 Family

    “Great hotel in a great area”

    My family and I went to Madrid for a soccer vacation as we went to watch live El Clásico between FC Barcelona and Real Madrid. We stayed in this hotel for 5 night. We had a 2,7,16 year old children and we were placed in a great family room. The rooms were gorgeous and updated. Beds and pillows were soft. We had a nice crib for our kid that was soft and provided with a cute pillow and accessories for children We had well packed fridge with beers, cava and wines. We enjoyed room service and had wonderful sangrias. Close to here there are numerous local restaurants where you can enjoy authentic Spanish food. Hotel is closed to Santiago Bernabéu and closed to Mercado de La Paz. Easy access to metro at maranon station. We could walk everywhere. Awesome place, if back to Madrid definitely will book her again

    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
     Dear d40mgar, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Emperatriz hotel with us and Tripadvisor readers. I am also happy to read you found our hotel to be at a convenient location during your visit to Madrid. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Kind regards, Guest Experience Manager

    Round Indicators
    4LoveWillTravel Zagreb. 03/02/2019 Business

    “Worth it ”

    I was attending a conference, and my company put all the participants in this hotel. It was a pleasing experience - for the most part. Check-in: the gentleman on the other side of the front desk was too serious, no smiles, and not at all helpful when I was inquiring about the rooms (noise, Wifi, etc.). The room I finally got was too close to the street, therefore quite noisy early in the morning, so I asked for a different room next day, and got transferred to the higher floor. The receptionist made it clear that "your company did not pay for the upgraded rooms". Not a nice approach. Room itself was large enough, with couple of interesting features, like a moving door between bathtub and a bedroom. Rooms needs some basic maintenance (ceiling stains, see photos). Breakfast was very good, with super creative chef when you order eggs. Staff there is also efficient. Wifi could be better, as well as choice of English-language cable TV channels, but it was acceptable. Neighborhood (walking distance) is not super attractive, but for less than 10 EUR taxi will take you downtown. At the end, I enjoyed staying in this hotel, and I would come back for the similar occasion.

    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
     Dear 4LoveWillTravel, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the size / layout of your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We are comforted to know that you could enjoy your stay, and that from reception you could solve your problem by assigning a room on a higher floor. I am also happy to read you found our hotel to be at a convenient location during your visit to Madrid. Finally, we would like to express our sincerest gratitude for your kind words toward our waiting staff as they strive to deliver an excellent service at all times to ensure our guests fully enjoy their dining expériences among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Guest Experience Manager

    EVALUATION

    Round Indicators

    • march 14 2019
    • Couples

    Demi E

    “Perfect hotel”


    Staff were friendly and super helpful. They provided maps and instructions for travel. Room was immaculate and has everything that we needed during our stay. Would like to come back and will definitely recommend this to friends and family


    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
    Dear Mrs. Demi E, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Kind regards, Guest Experience Manager

    EVALUATION

    Round Indicators

    • march 11 2019
    • Dublin, California
    • Couples

    beatrizabc

    “Exceptional stay at Barcelo Emperatriz”


    This hotel was incredible. The service by staff was exceptional. The room was impeccably clean. The bed was comfortable and shower was great. The breakfast was excellent. It is at a great location, close to Metro and bus stops that take you to the city center. I would definitely stay here again on any future visits to Madrid.


    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
    Dear Beatrizabc, First and foremost we would like to thank you for choosing our Barceló Emperatriz hotel for your visit to Madrid and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind Regards, Guest Experience Manager

    EVALUATION

    Round Indicators

    • march 9 2019
    • Family

    Sightseer156919

    “Madrid stay”


    We just stayed at this hotel for a week. I can’t say enough great things about this place. Great staff that is always there to help or answer any questions. Great and high quality breakfast and room services. Rooms are very good and bathrooms are state of art and everything is super clean. Great location. I loved the place and location. Thanks for all the staff at Barcelo Emperatriz who made our stay very enjoyable!! Ziad Osman


    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
    Dear Mr. Osman, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We hope to welcome you back to our hotel in the near future for yet another great stay. Best Regards, Guest Experience Manager

    EVALUATION

    Round Indicators

    • march 4 2019
    • Milwaukee, Wisconsin
    • Family

    d40mgar

    “Great hotel in a great area”


    My family and I went to Madrid for a soccer vacation as we went to watch live El Clásico between FC Barcelona and Real Madrid. We stayed in this hotel for 5 night. We had a 2,7,16 year old children and we were placed in a great family room. The rooms were gorgeous and updated. Beds and pillows were soft. We had a nice crib for our kid that was soft and provided with a cute pillow and accessories for children We had well packed fridge with beers, cava and wines. We enjoyed room service and had wonderful sangrias. Close to here there are numerous local restaurants where you can enjoy authentic Spanish food. Hotel is closed to Santiago Bernabéu and closed to Mercado de La Paz. Easy access to metro at maranon station. We could walk everywhere. Awesome place, if back to Madrid definitely will book her again


    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
    Dear d40mgar, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Emperatriz hotel with us and Tripadvisor readers. I am also happy to read you found our hotel to be at a convenient location during your visit to Madrid. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Kind regards, Guest Experience Manager

    EVALUATION

    Round Indicators

    • march 2 2019
    • Zagreb
    • Business

    4LoveWillTravel

    “Worth it ”


    I was attending a conference, and my company put all the participants in this hotel. It was a pleasing experience - for the most part. Check-in: the gentleman on the other side of the front desk was too serious, no smiles, and not at all helpful when I was inquiring about the rooms (noise, Wifi, etc.). The room I finally got was too close to the street, therefore quite noisy early in the morning, so I asked for a different room next day, and got transferred to the higher floor. The receptionist made it clear that "your company did not pay for the upgraded rooms". Not a nice approach. Room itself was large enough, with couple of interesting features, like a moving door between bathtub and a bedroom. Rooms needs some basic maintenance (ceiling stains, see photos). Breakfast was very good, with super creative chef when you order eggs. Staff there is also efficient. Wifi could be better, as well as choice of English-language cable TV channels, but it was acceptable. Neighborhood (walking distance) is not super attractive, but for less than 10 EUR taxi will take you downtown. At the end, I enjoyed staying in this hotel, and I would come back for the similar occasion.


    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
    Dear 4LoveWillTravel, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the size / layout of your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We are comforted to know that you could enjoy your stay, and that from reception you could solve your problem by assigning a room on a higher floor. I am also happy to read you found our hotel to be at a convenient location during your visit to Madrid. Finally, we would like to express our sincerest gratitude for your kind words toward our waiting staff as they strive to deliver an excellent service at all times to ensure our guests fully enjoy their dining expériences among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Guest Experience Manager

    Vistas del hotel Barceló Emperatriz

    A palatial hotel worthy of an empress

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