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Barceló Hotel Room Service  Emperatriz
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Map and location

Calle López de Hoyos, 4 (Junto al Paseo de la Castellana)   28006 Madrid ,   España  


Places of Interest

16 km Adolfo Suárez Madrid-Barajas Airport

5.5 km Chamartín

5 km Madrid Atocha Railway Station

0.4 km “Gregorio Marañón” Metro station

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Emperatriz

4.5/5 Round Indicators
| 1031 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

79% Complete

822

Very good

16% Complete

169

Average

2% Complete

24

Poor

0% Complete

9

Very poor

0% Complete

7

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    Round Indicators
    447nikolaig Sofia, Bulgaria. 08/12/2019 Family

    “Perfect”

    I stay two nights in the hotel with my family. The location is perfect. Salamanca is ideal for relax stay in Madrid. Hotel staff is very professional and nice. I recommend to everyone for business or vacation trip Barcelo Emperatriz.

    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
     Dear Nikolai, Thank you very much for sharing this great review of your recent stay at Barceló Emperatriz. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Barceló Emperatriz Team

    Round Indicators
    ramonf560 08/10/2019 Family

    “We found our hotel in Madrid!”

    Exceptional hotel and exceptional staff. We enjoyed every minute in this hotel. The family room was just perfect for the five of us, so much space. The kids loved the popcorn and sweets in the reception area. Great selection of food for breakfast and very fresh, Elena was always extremely attentive and friendly. The same with the staff in the pool area and all the reception and concierge staff. We are definitely going back.
    Round Indicators
    Natalia R Hialeah Gardens, Florida. 08/06/2019 Family

    “Excellent location”

    Well located. Hotel personnel was very friendly. Breakfast buffet is a little pricy, but the selection of food, drinks, breads is outstanding. Rooms very clean. Madrid, Spain is definitely a must visit city This hotel is well recommended

    BarceloEmperatriz, Public Relations Manager at Barcelo Emperatriz, responded to this review
     Dear Natalia, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel. We are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon. Kind regards, Barceló Emperatriz Team

    Round Indicators
    Santastico Minneapolis, MN. 08/03/2019 Family

    “Perfect hotel for families visiting Madrid”

    We chose this hotel for its location and price and I can say it was a great decision. It is located a few steps to Passeo de la Castellana by the Monument of Emilio Castelar in the Salamanca district (basically opposite side of the Intercontinental hotel on the Castellana). We wanted a hotel that offered a family room where we could stay with our kids on the same place. The family room at the Barcelo Emperatriz is basically two separate rooms that share the same private hallway so you close the hallway door and you have two big rooms with their own bathrooms and lots of space and privacy. Staff was always welcoming and helpful by providing good directions to places in the city and getting taxis for us. It is not located in the busy area of Gran Via or the d center of Madrid but that is a less than 10 minute taxi ride to get there from the hotel. I would definitely recommend this hotel for families with kids.

    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
     Dear guest, First and foremost, we would like to thank you for the praising review you shared following your recent visit to our Barceló Emperatriz hotel. We are delighted to read that we were able to match your expectations. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms. We are really happy to know you liked yours so much. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind regards, Barceló Emperatriz Team

    Round Indicators
    snogaroonies london, UK. 07/31/2019

    “Swanky hotel with rooftop plunge pool”

    My only reason for not giving this hotel 5 * is because we got stuck in the lift! BE WARNED!! We asked for a late check out as our flight was early evening and after spending the last few seconds we could sitting on the roof terrace we entered the lift to find our room key wasn't operating the lift! We were stuck in there for approx 15 minutes with an automated voice saying 'don't panic'!! To say it was a bit stressful is an understatement! Other than that I can honestly say this hotel is gorgeous. Room was big with a huge comfy bed and choice of pillows, bathroom had separate shower cubicle with lots of luxurious toiletries and there was tea and coffee making facilities although I was surprised given it's 5* that it was a bog standard kettle and sachets (having been in lesser rated hotels that have nespresso or tassimo machines.) The pièce de résistance was the rooftop terrace and plunge pool which nobody seemed to use. Quite often me and my partner were the only ones up there with our bottle of wine watching the sunset. I can't comment on the restaurant as we always preferred to go local to the typically Spanish restaurants of which there were quite a few close by, however lots of them were closed Sat and Sun. Bus 51 or 9 caught from the top of the road on Calle de Serrano took you to the centre for 1.5 € or bus 19 took you to Retiro Park. Would definitely recommend.

    BarceloEmperatriz, Public Relations Manager at Barcelo Emperatriz, responded to this review
     Dear guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We do apologize for the technical problems with the elevator; there are absolutely no excuses for details to be overlooked as all facilities should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. On the other hand, we would like to thank you for your beautiful words about our rooftop terrace. We try to offer our guests unforgettable experiences during the stay in our hotel, and have some wine watching the sunset is definitely one of them! We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Madrid. Kind regards, Team Barceló Emperatriz

    EVALUATION

    Round Indicators

    • august 12 2019
    • Sofia, Bulgaria
    • Family

    447nikolaig

    “Perfect”


    I stay two nights in the hotel with my family. The location is perfect. Salamanca is ideal for relax stay in Madrid. Hotel staff is very professional and nice. I recommend to everyone for business or vacation trip Barcelo Emperatriz.


    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
    Dear Nikolai, Thank you very much for sharing this great review of your recent stay at Barceló Emperatriz. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Barceló Emperatriz Team

    EVALUATION

    Round Indicators

    • august 10 2019
    • Family

    ramonf560

    “We found our hotel in Madrid!”


    Exceptional hotel and exceptional staff. We enjoyed every minute in this hotel. The family room was just perfect for the five of us, so much space. The kids loved the popcorn and sweets in the reception area. Great selection of food for breakfast and very fresh, Elena was always extremely attentive and friendly. The same with the staff in the pool area and all the reception and concierge staff. We are definitely going back.


    EVALUATION

    Round Indicators

    • august 6 2019
    • Hialeah Gardens, Florida
    • Family

    Natalia R

    “Excellent location”


    Well located. Hotel personnel was very friendly. Breakfast buffet is a little pricy, but the selection of food, drinks, breads is outstanding. Rooms very clean. Madrid, Spain is definitely a must visit city This hotel is well recommended


    BarceloEmperatriz, Public Relations Manager at Barcelo Emperatriz, responded to this review
    Dear Natalia, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel. We are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon. Kind regards, Barceló Emperatriz Team

    EVALUATION

    Round Indicators

    • august 3 2019
    • Minneapolis, MN
    • Family

    Santastico

    “Perfect hotel for families visiting Madrid”


    We chose this hotel for its location and price and I can say it was a great decision. It is located a few steps to Passeo de la Castellana by the Monument of Emilio Castelar in the Salamanca district (basically opposite side of the Intercontinental hotel on the Castellana). We wanted a hotel that offered a family room where we could stay with our kids on the same place. The family room at the Barcelo Emperatriz is basically two separate rooms that share the same private hallway so you close the hallway door and you have two big rooms with their own bathrooms and lots of space and privacy. Staff was always welcoming and helpful by providing good directions to places in the city and getting taxis for us. It is not located in the busy area of Gran Via or the d center of Madrid but that is a less than 10 minute taxi ride to get there from the hotel. I would definitely recommend this hotel for families with kids.


    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
    Dear guest, First and foremost, we would like to thank you for the praising review you shared following your recent visit to our Barceló Emperatriz hotel. We are delighted to read that we were able to match your expectations. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms. We are really happy to know you liked yours so much. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind regards, Barceló Emperatriz Team

    EVALUATION

    Round Indicators

    • july 31 2019
    • london, UK

    snogaroonies

    “Swanky hotel with rooftop plunge pool”


    My only reason for not giving this hotel 5 * is because we got stuck in the lift! BE WARNED!! We asked for a late check out as our flight was early evening and after spending the last few seconds we could sitting on the roof terrace we entered the lift to find our room key wasn't operating the lift! We were stuck in there for approx 15 minutes with an automated voice saying 'don't panic'!! To say it was a bit stressful is an understatement! Other than that I can honestly say this hotel is gorgeous. Room was big with a huge comfy bed and choice of pillows, bathroom had separate shower cubicle with lots of luxurious toiletries and there was tea and coffee making facilities although I was surprised given it's 5* that it was a bog standard kettle and sachets (having been in lesser rated hotels that have nespresso or tassimo machines.) The pièce de résistance was the rooftop terrace and plunge pool which nobody seemed to use. Quite often me and my partner were the only ones up there with our bottle of wine watching the sunset. I can't comment on the restaurant as we always preferred to go local to the typically Spanish restaurants of which there were quite a few close by, however lots of them were closed Sat and Sun. Bus 51 or 9 caught from the top of the road on Calle de Serrano took you to the centre for 1.5 € or bus 19 took you to Retiro Park. Would definitely recommend.


    BarceloEmperatriz, Public Relations Manager at Barcelo Emperatriz, responded to this review
    Dear guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We do apologize for the technical problems with the elevator; there are absolutely no excuses for details to be overlooked as all facilities should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. On the other hand, we would like to thank you for your beautiful words about our rooftop terrace. We try to offer our guests unforgettable experiences during the stay in our hotel, and have some wine watching the sunset is definitely one of them! We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Madrid. Kind regards, Team Barceló Emperatriz

    Vistas del hotel Barceló Emperatriz

    A palatial hotel worthy of an empress

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