Barceló Hotel Room Service  Emperatriz
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Map and location

Calle López de Hoyos, 4 (Junto al Paseo de la Castellana)   28006 Madrid ,   España  


Places of Interest

16 km Adolfo Suárez Madrid-Barajas Airport

5.5 km Chamartín

5 km Madrid Atocha Railway Station

0.4 km “Gregorio Marañón” Metro station

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Emperatriz

4.5/5 Round Indicators
| 970 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

79% Complete

768

Very good

16% Complete

163

Average

2% Complete

24

Poor

0% Complete

8

Very poor

0% Complete

7

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    Round Indicators
    Passenger38488919876 05/20/2019 Friends getaway

    “40th Birthday girls trip.”

    Six of us stayed here and we all loved our rooms, staff were very friendly and all our requests were met. I would definitely stay here again. Stayed here for two nights 17th -19th May and gor to visit the Palace for free as it was national museum day on 18th May which was great.

    BarceloEmperatriz, Manager at Barcelo Emperatriz, responded to this review
     Dear Mrs. Passenger38488919876, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards Barceló Emperatriz

    Round Indicators
    B6383SAamandam Bluffton, south carolina. 05/18/2019 Couples

    “Very Modern Hotel - Great Service!”

    We only stayed here one night on a layover and wish it were longer! The hotel was impressive! The staff were very nice. They held our bags so we could go exploring until our room was ready. As a rewards member, we experienced a room upgrade with a beautiful view, complimentary water and cookies. There was turndown service and even a pillow menu, which I've never seen. The bedding was so comfortable. There were USB ports in the room, which was helpful since we were traveling internationally and didn't have to bother with adapters in this room. There were speakers for the television in the bathrooms, which was very high tech! The hotel was gorgeous and we were very satisfied. The front lobby staff gave us a map and we were able to walk to all the local sites on our short stay!

    BarceloEmperatriz, Manager at Barcelo Emperatriz, responded to this review
     Dear Mr. B638SAmandam, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Emperatriz was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact us if we can assist in making your return even more memorable. Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon. Kind regards

    Round Indicators
    Flyer28846026852 05/16/2019 Business

    “Hotel”

    great experience, stuff very helpful and kind, food was also great (just eggs missing at the breakfast)..Great location, right in the centre. I would love to visit that place again. Just not as a business trip but as couple.
    Round Indicators
    Mauricio L Miami, Florida. 05/13/2019 Family

    “Great hotel, friendly staff and good location”

    Very nice hotel in a very good location between La Castellana and Serrano. Awesome staff, very friendly people trying to go the extra mile. Modern and very nice rooms, I would definitely recommend the stay here.

    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
     Dear Mauricio, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló Emperatriz hotel. We are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact us directly if we can assist in making your return even more memorable. Kind regards, Team Barceló Emperatriz

    Round Indicators
    josepba Barcelona, Spain. 05/08/2019 Business

    “Everything was perreft”

    Very nice, good size room, excellent service and fantastic buffet breakfast, with menu options included in the price. Even the room temperature was perfect - it’s not easy to find a hotel were the air conditioning works properly. Location is also excellent. Would recommend it to anyone going to Madrid.

    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
     Dear Josep, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the climatization of our accommodations aimed at guaranteeing a memorable stay in our hotel. Thank you again for your great feedback. We hope to welcome you back again for another stay here in the Barceló Emperatriz very soon. Kind regards, Team Barceló Emperatriz

    EVALUATION

    Round Indicators

    • may 20 2019
    • Friends getaway

    Passenger38488919876

    “40th Birthday girls trip.”


    Six of us stayed here and we all loved our rooms, staff were very friendly and all our requests were met. I would definitely stay here again. Stayed here for two nights 17th -19th May and gor to visit the Palace for free as it was national museum day on 18th May which was great.


    BarceloEmperatriz, Manager at Barcelo Emperatriz, responded to this review
    Dear Mrs. Passenger38488919876, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards Barceló Emperatriz

    EVALUATION

    Round Indicators

    • may 18 2019
    • Bluffton, south carolina
    • Couples

    B6383SAamandam

    “Very Modern Hotel - Great Service!”


    We only stayed here one night on a layover and wish it were longer! The hotel was impressive! The staff were very nice. They held our bags so we could go exploring until our room was ready. As a rewards member, we experienced a room upgrade with a beautiful view, complimentary water and cookies. There was turndown service and even a pillow menu, which I've never seen. The bedding was so comfortable. There were USB ports in the room, which was helpful since we were traveling internationally and didn't have to bother with adapters in this room. There were speakers for the television in the bathrooms, which was very high tech! The hotel was gorgeous and we were very satisfied. The front lobby staff gave us a map and we were able to walk to all the local sites on our short stay!


    BarceloEmperatriz, Manager at Barcelo Emperatriz, responded to this review
    Dear Mr. B638SAmandam, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Emperatriz was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact us if we can assist in making your return even more memorable. Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon. Kind regards

    EVALUATION

    Round Indicators

    • may 16 2019
    • Business

    Flyer28846026852

    “Hotel”


    great experience, stuff very helpful and kind, food was also great (just eggs missing at the breakfast)..Great location, right in the centre. I would love to visit that place again. Just not as a business trip but as couple.


    EVALUATION

    Round Indicators

    • may 13 2019
    • Miami, Florida
    • Family

    Mauricio L

    “Great hotel, friendly staff and good location”


    Very nice hotel in a very good location between La Castellana and Serrano. Awesome staff, very friendly people trying to go the extra mile. Modern and very nice rooms, I would definitely recommend the stay here.


    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
    Dear Mauricio, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló Emperatriz hotel. We are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact us directly if we can assist in making your return even more memorable. Kind regards, Team Barceló Emperatriz

    EVALUATION

    Round Indicators

    • may 8 2019
    • Barcelona, Spain
    • Business

    josepba

    “Everything was perreft”


    Very nice, good size room, excellent service and fantastic buffet breakfast, with menu options included in the price. Even the room temperature was perfect - it’s not easy to find a hotel were the air conditioning works properly. Location is also excellent. Would recommend it to anyone going to Madrid.


    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
    Dear Josep, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the climatization of our accommodations aimed at guaranteeing a memorable stay in our hotel. Thank you again for your great feedback. We hope to welcome you back again for another stay here in the Barceló Emperatriz very soon. Kind regards, Team Barceló Emperatriz

    Vistas del hotel Barceló Emperatriz

    A palatial hotel worthy of an empress

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