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Barceló Hotel Room Service  Emperatriz
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Map and location

Calle López de Hoyos, 4 (Junto al Paseo de la Castellana)   28006 Madrid ,   España  


Places of Interest

16 km Adolfo Suárez Madrid-Barajas Airport

5.5 km Chamartín

5 km Madrid Atocha Railway Station

0.4 km “Gregorio Marañón” Metro station

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Emperatriz

4.5/5 Round Indicators
| 1015 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

79% Complete

809

Very good

16% Complete

166

Average

2% Complete

24

Poor

0% Complete

9

Very poor

0% Complete

7

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    Round Indicators
    ivanriobo Atlanta, Georgia. 07/16/2019 Family

    “Excellent hotel for it’s price”

    Very tidy, clean, and with a very good location considering that in any major European city you walk, and / or use public transportation. Within 10 mins walking distance to Plaza Colon, and 2 mins walk from public buses and metro. Excellent service.
    Round Indicators
    anackman New York City, New York. 07/13/2019 Couples

    “Nice Hotel.”

    The hotel is gorgeous and the staff is very helpful. My only issue was poor air conditioning in the room. If it’s 95 degrees Fahrenheit outside in Madrid and room AC is not good, it’s unpleasant. The hotel must fix this if they want to continue to have strong reviews. Madrid is a warm city.

    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
     Dear Mr. Nackman, Thank you very much for sharing this review of your recent stay at Barceló Emperatriz. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We have analysed guest usage of AC to define a set of good environmental practices for our hotels, including the operating times and temperatures for the heating and air conditioning systems. We apologise if this measure interfered with your confort, but we will take your comment into consideration to ensure the comfort of our guests in the near future. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Barceló Emperatriz

    Round Indicators
    Haifaaliyah Haifa, Israel. 07/10/2019

    “simple wow!!”

    This was our last 2 days in Spain, after a long 3 weeks trip that included 10 days in a caravan That being said, the hotel was simply amazing, the service outstanding!! The hotel staff was super nice, and the comfort of the room, beds, shower… really nice Their lobby is spacious and they always have treats for the guests (popcorn, candy…)

    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
     Dear Aliyah, Thank you for the great feedback of your recent stay experience at our Barceló Emperatriz Hotel. The guest satisfaction is our goal number one and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. As well, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact us directly if we can assist in making your return even more memorable. Kind regards, Barceló Emperatriz Team

    Round Indicators
    Roxana B Houston, Texas. 07/03/2019 Family

    “Excellent.”

    This is a fabulous hotel. Nestle in a great neighborhood (very closed to the US Embassy and across from the Embassy of Portugal) and in walking distance to shopping and restaurants. Attention to details was amazing, they provided all the amenities you might need while visiting the city of Madrid, including "straw hats" so you don't have to worry if you forgot to pack one. The rooms are very spacious and confortable. Breakfast was fantastic, great selection of food to choose from but not overwhelming, very friendly staff. The hotel will give you to use a "personal hotspot" so you can have "WiFi" while visiting Madrid, that was very useful and our teens loved it and so did we. They don't have parking on site, but if you want your car they will have it ready for you in 15 minutes which was not a problem at all.They are family friendly which is important for us tho we have teens not young ones. The hotel is located in a very pretty and quiet street. We stayed twice at this hotel while visiting Spain, and we loved it.

    BarceloEmperatriz, Public Relations Manager at Barcelo Emperatriz, responded to this review
     Dear Mrs. Roxana, First and foremost we would like to thank you for choosing our Barceló Emperatriz hotel for your visit to Madrid and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you again for your great feedback, and we hope to welcome you back again for another stay very soon. Best regards Barceló Emperatriz

    Round Indicators
    SunnyFLCookie Miami, Florida, United States. 07/01/2019 Family

    “True 5 star gem in excellent location ”

    From the first moment when we were greeted immediately with pleasant helpful bellman and concierge. Reception was absolutely lovely! And this was in the early morning hours when a group of 50 was checking out at the exact same time! Each and every staff member made us feel like we were their most cherished guests. In the most horrible heat of 101F, we were greeted with the most gorgeous fresh purple and green orchid arrangements In the lobby- then served water and espresso while we rested and arranged our luggage storage. Then when we returned from our walk sightseeing- we were greeted again with such lovely surprise straw hats in an exceptionally appointed room. Top notch contemporary design clean clean lines- huge carrera marble walls in bathroom! Along with having our luggage in our rooms having sets of robes, treats, and hats for each one of us made us feel like we were at home. I loved the bath scrub! Thank you! There are amazing restaurants, shopping, bars, and desserts all walking distance in neighborhood.

    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
     Dear guest, We always find it nice to read that our guests went home with great memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Emperatriz hotel with us and Tripadvisor readers. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We also would like to thank you for your highlight on the comfort of our facilities. At Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing every detail of our rooms. Once more time, we thank you for choosing our hotel for your stay in Madrid. We very much look forward to having the opportunity to serve you again in the future. Kind regards, Team Barceló Emperatriz

    EVALUATION

    Round Indicators

    • july 16 2019
    • Atlanta, Georgia
    • Family

    ivanriobo

    “Excellent hotel for it’s price”


    Very tidy, clean, and with a very good location considering that in any major European city you walk, and / or use public transportation. Within 10 mins walking distance to Plaza Colon, and 2 mins walk from public buses and metro. Excellent service.


    EVALUATION

    Round Indicators

    • july 13 2019
    • New York City, New York
    • Couples

    anackman

    “Nice Hotel.”


    The hotel is gorgeous and the staff is very helpful. My only issue was poor air conditioning in the room. If it’s 95 degrees Fahrenheit outside in Madrid and room AC is not good, it’s unpleasant. The hotel must fix this if they want to continue to have strong reviews. Madrid is a warm city.


    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
    Dear Mr. Nackman, Thank you very much for sharing this review of your recent stay at Barceló Emperatriz. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We have analysed guest usage of AC to define a set of good environmental practices for our hotels, including the operating times and temperatures for the heating and air conditioning systems. We apologise if this measure interfered with your confort, but we will take your comment into consideration to ensure the comfort of our guests in the near future. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Barceló Emperatriz

    EVALUATION

    Round Indicators

    • july 10 2019
    • Haifa, Israel

    Haifaaliyah

    “simple wow!!”


    This was our last 2 days in Spain, after a long 3 weeks trip that included 10 days in a caravan That being said, the hotel was simply amazing, the service outstanding!! The hotel staff was super nice, and the comfort of the room, beds, shower… really nice Their lobby is spacious and they always have treats for the guests (popcorn, candy…)


    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
    Dear Aliyah, Thank you for the great feedback of your recent stay experience at our Barceló Emperatriz Hotel. The guest satisfaction is our goal number one and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. As well, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact us directly if we can assist in making your return even more memorable. Kind regards, Barceló Emperatriz Team

    EVALUATION

    Round Indicators

    • july 3 2019
    • Houston, Texas
    • Family

    Roxana B

    “Excellent.”


    This is a fabulous hotel. Nestle in a great neighborhood (very closed to the US Embassy and across from the Embassy of Portugal) and in walking distance to shopping and restaurants. Attention to details was amazing, they provided all the amenities you might need while visiting the city of Madrid, including "straw hats" so you don't have to worry if you forgot to pack one. The rooms are very spacious and confortable. Breakfast was fantastic, great selection of food to choose from but not overwhelming, very friendly staff. The hotel will give you to use a "personal hotspot" so you can have "WiFi" while visiting Madrid, that was very useful and our teens loved it and so did we. They don't have parking on site, but if you want your car they will have it ready for you in 15 minutes which was not a problem at all.They are family friendly which is important for us tho we have teens not young ones. The hotel is located in a very pretty and quiet street. We stayed twice at this hotel while visiting Spain, and we loved it.


    BarceloEmperatriz, Public Relations Manager at Barcelo Emperatriz, responded to this review
    Dear Mrs. Roxana, First and foremost we would like to thank you for choosing our Barceló Emperatriz hotel for your visit to Madrid and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you again for your great feedback, and we hope to welcome you back again for another stay very soon. Best regards Barceló Emperatriz

    EVALUATION

    Round Indicators

    • july 1 2019
    • Miami, Florida, United States
    • Family

    SunnyFLCookie

    “True 5 star gem in excellent location ”


    From the first moment when we were greeted immediately with pleasant helpful bellman and concierge. Reception was absolutely lovely! And this was in the early morning hours when a group of 50 was checking out at the exact same time! Each and every staff member made us feel like we were their most cherished guests. In the most horrible heat of 101F, we were greeted with the most gorgeous fresh purple and green orchid arrangements In the lobby- then served water and espresso while we rested and arranged our luggage storage. Then when we returned from our walk sightseeing- we were greeted again with such lovely surprise straw hats in an exceptionally appointed room. Top notch contemporary design clean clean lines- huge carrera marble walls in bathroom! Along with having our luggage in our rooms having sets of robes, treats, and hats for each one of us made us feel like we were at home. I loved the bath scrub! Thank you! There are amazing restaurants, shopping, bars, and desserts all walking distance in neighborhood.


    BarceloEmperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this review
    Dear guest, We always find it nice to read that our guests went home with great memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Emperatriz hotel with us and Tripadvisor readers. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We also would like to thank you for your highlight on the comfort of our facilities. At Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing every detail of our rooms. Once more time, we thank you for choosing our hotel for your stay in Madrid. We very much look forward to having the opportunity to serve you again in the future. Kind regards, Team Barceló Emperatriz

    Vistas del hotel Barceló Emperatriz

    A palatial hotel worthy of an empress

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