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Camas y vistas del Barceló Residences Dubai Marina
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Map and location

Al Dar Tower, King Salman Bin Abdulaziz Road   Dubai Marina UAE,    


Points of Interest

37.5 km Dubai International Airport

6 km Palm Jumeirah

28 km Burj Khalifa

2 km DAMAC Properties Metro Station

Guest reviews.

There is no better expert than a traveller.

Barceló Residences Dubai Marina

4.0/5 Round Indicators
| 331 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

53% Complete

177

Very good

26% Complete

89

Average

9% Complete

32

Poor

4% Complete

15

Very poor

5% Complete

18

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    Round Indicators
    beekerbaby London, United Kingdom. 11/07/2019

    “A bad start that turned into a great stay”

    After a maintenance issue meant we could not access our apartment (after arriving early in the morning and knowing we had to wait until 2pm to check in), we were moved to a partner hotel apartment where we stayed for 2 nights before moving back to Barcelo. Ms. Raja and her team of staff made sure that we had everything we needed, and checked on us every day, offering friendly service at all times and provided extra treats to celebrate our anniversary. Both apartments we used were of a high standard. Although our trip was not how we had planned it, the way in which the staff turned the situation around was commendable. As a result, we will shall be looking to book a return trip and would recommend this property. Location was good, just a short walk to the JBR beach and shops/restaurants.

    GMBarceloMarina, Rooms Operations Manager at Barcelo Residences Dubai Marina, responded to this review
     Dear Guest, Thank you for sharing a review of Barceló Residences. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for not being able to accommodate you and your family when you arrived due to maintenance concerns at the property. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. We are pleased to read that you enjoyed the beach close by and the unique location. We indeed have the best of both views to offer; the beautiful Marina and the magnificent sea. Once again we thank you for choosing us for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Ilavarasi Raja Rooms Operations Manager

    Round Indicators
    Tirionlanister Madrid, Spain. 11/06/2019 Couples

    “Bad customer experience”

    First rule, never book this hotel through barcelo web, I made the reservation there in dollars, never be informed about the price didnt include taxes, that was the first surprise. Second surprise, I made the reservation in dollars, they charge me in dirhams with worst change type for me. Third surprise, I paid for early checking, I was waiting two hours for my room, nobody known anything about this extra that I paid for, after that I spent a long time asking for they return back my money. There was no apology, no compensation for the inconvenience. I paid a lot of money for the breakfast, breakfast room has 10 table, and a really poor breakfast, it’s not worth it. Never book through barcelo web, everything goes bad, its preferable to book through booking, if you have any problem, things get solved better. The hotel is very bad located, we had problems with uber because they miss the exit to the hotel main entrance, and they had a 10/15 min trip to come back. There are better options in the marina area, better located with better price
    Round Indicators
    kayelass23 Wakefield, United Kingdom. 11/03/2019 Family

    “Lovely apartment ”

    We arrived at the apartments at 9 in the morning after a night flight. We checked in and we’re told are room would be ready at 2pm. We left are cases and went to the beach. We went back around1pm and sat at the pool. This is a lovely pool with 2 small jacuzzis. There are not many beds here which is a shame. The life guards though were lovely and moved the sunbed to where the sun was and gave us towels. My husband went to see if are room was ready as we were tired and needed to freshen up, unfortunately it still wasn’t ready we were offered free drinks in the restaurant. We finally got to are room at 2.45 it was worth the wait. We were in room 2104, the apartment was lovely, light and spacious. We have 2 teenage children and this was perfect for us. We had a 2 bedroom deluxe, the master bedroom had a very large bed, the other room had twin beds. Both rooms had a tv and en-suite, we also had another toilet. There’s plenty of storage space in both rooms. One of the sofas converted into a bed. The lounge had a large tv open plan living room with a table and 4 chairs. In the kitchen there was a cooker, kettle, toaster and a large fridge/freezer. Also there was a washing machine with storage which we put are cases in. There is an ironing board iron and hair dryer. There was a balcony that had a lovely view of the marina and mosque. We all slept very well while we were here. The location is perfect it’s a 10 min walk to the beach and metro which is so cheap. There is a supermarket 5 mins away. We would defiantly stay here again if we visit Dubai. The only negatives points are the hot water in the showers wasn’t warm at all. The apartment could do with a microwave. Also there’s not enough pans. There are plenty of restaurants near by if you don’t want to cook.

    GMBarceloMarina, Rooms Operations Manager at Barcelo Residences Dubai Marina, responded to this review
     Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticism. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. We have made a note of your feedback about the hot water and we shall get the same checked in the apartment that you stayed. We do have in room water heater in all our guest rooms. Please allow me to take this opportunity to explain that we do provide microwaves upon request. We are pleased to read that you enjoyed the beach close by and the unique location. We indeed have the best of both views to offer; the beautiful Marina and the magnificent sea. Once again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Ilavarasi Raja Rooms Operations Manager

    Round Indicators
    roni310884 11/02/2019 Business

    “Recommended hotel apartments in Marina Dubai”

    Near by beach. Accesable and well service. Good location. Well accommodation if you looking apartment type hotel in Dubai Marina or near JBR. Very close to mosque and public transport. Definitely worth

    GMBarceloMarina, Rooms Operations Manager at Barcelo Residences Dubai Marina, responded to this review
     Dear Guest, Thank you for making our Barceló Residences your choice property on this occasion and for your very kind recommendation to the travel community of Trip Advisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We are pleased to read that you enjoyed the beach close by and the unique location. We indeed have the best of both views to offer; the beautiful Marina and the magnificent sea. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Ilavarasi Raja Rooms Operations Manager

    Round Indicators
    annakovacs00 10/30/2019 Family

    “It is definitely not a 4 star hotel”

    We went to this hotel because our last experience with barceló in Mexico was very good. After that this hotel was a disappointment. First of all, we booked a room for three people. When we arrived late at night we had to wait 30 minutes until we could go up into our room. In the room there was no extra bed and we waited for another hour until we got taken to a different room with three beds. The bed had probably the most uncomfortable mattress I ever slept on at a hotel. Later on we had to go down for an extra towels, because there were only two. When we used up all our toilet paper and shampoo we didn’t get new ones and had to remind the hotel that we don’t have more. One thing I’m sure about is that in different places like Europe or America there is no way this hotel could get 4 stars. I really hope the hotel can improve so guests can enjoy their time there.

    GMBarceloMarina, Rooms Operations Manager at Barcelo Residences Dubai Marina, responded to this review
     Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Although we sincerely regret your disappointment with your stay in our Barceló Residences, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We have made a note of your feedback about the mattress and we shall have the same checked. Please accept my sincere apologies for the delay in allocating the room for you. We will definitely share your feedback with our team and we will ensure that they are trained better. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Ilavarasi Raja Rooms Operations Manager

    EVALUATION

    Round Indicators

    • november 7 2019
    • London, United Kingdom

    beekerbaby

    “A bad start that turned into a great stay”


    After a maintenance issue meant we could not access our apartment (after arriving early in the morning and knowing we had to wait until 2pm to check in), we were moved to a partner hotel apartment where we stayed for 2 nights before moving back to Barcelo. Ms. Raja and her team of staff made sure that we had everything we needed, and checked on us every day, offering friendly service at all times and provided extra treats to celebrate our anniversary. Both apartments we used were of a high standard. Although our trip was not how we had planned it, the way in which the staff turned the situation around was commendable. As a result, we will shall be looking to book a return trip and would recommend this property. Location was good, just a short walk to the JBR beach and shops/restaurants.


    GMBarceloMarina, Rooms Operations Manager at Barcelo Residences Dubai Marina, responded to this review
    Dear Guest, Thank you for sharing a review of Barceló Residences. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for not being able to accommodate you and your family when you arrived due to maintenance concerns at the property. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. We are pleased to read that you enjoyed the beach close by and the unique location. We indeed have the best of both views to offer; the beautiful Marina and the magnificent sea. Once again we thank you for choosing us for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Ilavarasi Raja Rooms Operations Manager

    EVALUATION

    Round Indicators

    • november 6 2019
    • Madrid, Spain
    • Couples

    Tirionlanister

    “Bad customer experience”


    First rule, never book this hotel through barcelo web, I made the reservation there in dollars, never be informed about the price didnt include taxes, that was the first surprise. Second surprise, I made the reservation in dollars, they charge me in dirhams with worst change type for me. Third surprise, I paid for early checking, I was waiting two hours for my room, nobody known anything about this extra that I paid for, after that I spent a long time asking for they return back my money. There was no apology, no compensation for the inconvenience. I paid a lot of money for the breakfast, breakfast room has 10 table, and a really poor breakfast, it’s not worth it. Never book through barcelo web, everything goes bad, its preferable to book through booking, if you have any problem, things get solved better. The hotel is very bad located, we had problems with uber because they miss the exit to the hotel main entrance, and they had a 10/15 min trip to come back. There are better options in the marina area, better located with better price


    EVALUATION

    Round Indicators

    • november 3 2019
    • Wakefield, United Kingdom
    • Family

    kayelass23

    “Lovely apartment ”


    We arrived at the apartments at 9 in the morning after a night flight. We checked in and we’re told are room would be ready at 2pm. We left are cases and went to the beach. We went back around1pm and sat at the pool. This is a lovely pool with 2 small jacuzzis. There are not many beds here which is a shame. The life guards though were lovely and moved the sunbed to where the sun was and gave us towels. My husband went to see if are room was ready as we were tired and needed to freshen up, unfortunately it still wasn’t ready we were offered free drinks in the restaurant. We finally got to are room at 2.45 it was worth the wait. We were in room 2104, the apartment was lovely, light and spacious. We have 2 teenage children and this was perfect for us. We had a 2 bedroom deluxe, the master bedroom had a very large bed, the other room had twin beds. Both rooms had a tv and en-suite, we also had another toilet. There’s plenty of storage space in both rooms. One of the sofas converted into a bed. The lounge had a large tv open plan living room with a table and 4 chairs. In the kitchen there was a cooker, kettle, toaster and a large fridge/freezer. Also there was a washing machine with storage which we put are cases in. There is an ironing board iron and hair dryer. There was a balcony that had a lovely view of the marina and mosque. We all slept very well while we were here. The location is perfect it’s a 10 min walk to the beach and metro which is so cheap. There is a supermarket 5 mins away. We would defiantly stay here again if we visit Dubai. The only negatives points are the hot water in the showers wasn’t warm at all. The apartment could do with a microwave. Also there’s not enough pans. There are plenty of restaurants near by if you don’t want to cook.


    GMBarceloMarina, Rooms Operations Manager at Barcelo Residences Dubai Marina, responded to this review
    Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticism. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. We have made a note of your feedback about the hot water and we shall get the same checked in the apartment that you stayed. We do have in room water heater in all our guest rooms. Please allow me to take this opportunity to explain that we do provide microwaves upon request. We are pleased to read that you enjoyed the beach close by and the unique location. We indeed have the best of both views to offer; the beautiful Marina and the magnificent sea. Once again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Ilavarasi Raja Rooms Operations Manager

    EVALUATION

    Round Indicators

    • november 2 2019
    • Business

    roni310884

    “Recommended hotel apartments in Marina Dubai”


    Near by beach. Accesable and well service. Good location. Well accommodation if you looking apartment type hotel in Dubai Marina or near JBR. Very close to mosque and public transport. Definitely worth


    GMBarceloMarina, Rooms Operations Manager at Barcelo Residences Dubai Marina, responded to this review
    Dear Guest, Thank you for making our Barceló Residences your choice property on this occasion and for your very kind recommendation to the travel community of Trip Advisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We are pleased to read that you enjoyed the beach close by and the unique location. We indeed have the best of both views to offer; the beautiful Marina and the magnificent sea. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Ilavarasi Raja Rooms Operations Manager

    EVALUATION

    Round Indicators

    • october 30 2019
    • Family

    annakovacs00

    “It is definitely not a 4 star hotel”


    We went to this hotel because our last experience with barceló in Mexico was very good. After that this hotel was a disappointment. First of all, we booked a room for three people. When we arrived late at night we had to wait 30 minutes until we could go up into our room. In the room there was no extra bed and we waited for another hour until we got taken to a different room with three beds. The bed had probably the most uncomfortable mattress I ever slept on at a hotel. Later on we had to go down for an extra towels, because there were only two. When we used up all our toilet paper and shampoo we didn’t get new ones and had to remind the hotel that we don’t have more. One thing I’m sure about is that in different places like Europe or America there is no way this hotel could get 4 stars. I really hope the hotel can improve so guests can enjoy their time there.


    GMBarceloMarina, Rooms Operations Manager at Barcelo Residences Dubai Marina, responded to this review
    Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Although we sincerely regret your disappointment with your stay in our Barceló Residences, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We have made a note of your feedback about the mattress and we shall have the same checked. Please accept my sincere apologies for the delay in allocating the room for you. We will definitely share your feedback with our team and we will ensure that they are trained better. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Ilavarasi Raja Rooms Operations Manager

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

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