Reduced capacity in common areas and recreational spaces (subject to the recommendations of the health authorities at all times). Unnecessary decorative elements (mainly stationery) will be removed from the rooms. Personal protective equipment for hotel staff, washing of bed linen and bathroom at temperatures higher than 140ºF.

Buffet and snack service will continue to be available, although in some areas kitchen and restaurant staff will provide more assistance. There will continue to be 2 meals (lunch and dinner). The Lobby Bar will provide service as usual and the Pool Bar will consist of an assisted buffet. In both cases it will be necessary to respect the social distance between guests and the arrangement of tables in each area will be redistributed in order to respect the recommended 6 foot distance.

The use of a face mask is compulsory throughout the buffet area. Guests must bring their own face mask.

Please be informed that following the recommendations of our health and safety advisors we have eliminated gloves as mandatory protective equipment in our buffet.

Health experts have indicated that the safest method is frequent disinfection with hand sanitizer, which is mandatory whenever food from our buffet is going to be served or come into contact with any frequent contact surface. 

At Barceló Hotel Group we are highly committed to sustainability, so we prefer not to generate plastic waste if it is not strictly necessary.

However, you may continue wearing gloves voluntarily if you wish.

Capacities will be reduced and guests must follow the mandatory guidelines and recommendations set out by the health authorities at all times. 

Health authorities will determine how face masks are to be used at any given time. At present, the use of face masks is mandatory outdoors and in any enclosed space, whenever it is not possible to maintain a social distance of at least 4.9 feet.  You must bring your own face masks.

There will be no guest rotations for its use. The pool area will be open as previously mentioned and there will be a space of at least 6 feet among groups of sun loungers. Sun loungers will be disinfected after the use of each guest. We will continue use our sun loungers. However, no reservation of sun loungers is allowed.

We have created a program that includes the most suitable activities for children, teenagers, and adults (primarily outdoors). For some of them, it may be necessary to register in advance to comply with the maximum capacity recommended by health authorities.  Most of the nighttime leisure offerings are located in outdoor spaces.

During the recreational activities and under the supervision of the coordinators, there will be no contact activities or activities in which it is necessary to share equipment (basketball, soccer, etc.).

As of today, the Government of the Canary Islands requires a minimum safety distance to be respected both on the beach and on the promenade. You could be subject to penalties if it is not complied with.