- Barceló
- General information
- Accessibility
Accessibility statement from Barceló Hotel Group
First Publication Date: June 19, 2025
Last Update: June 26, 2025
I. - Organization and scope
- Responsible entity: Barceló Hotel Group
- Websites covered:
- https://www.barcelo.com
- https://reservation.barcelo.com
- Mobile apps: A full audit was not conducted; only a basic manual smoke test was performed on Barceló's mobile website using iOS (VoiceOver and Safari) and Android (TalkBack and Chrome).
- Audited modules: Booking Home, Hotel Booking LP, Navigation Menu, Destination LP, Hotel Info LP, CBE, and Extras.=
- Methodologies and tools: Comprehensive audit with manual testing (NVDA, keyboard-only, mobile screen readers) and automated evaluations (axe DevTools, WAVE).
II.- Regulatory framework, level of compliance, and legal deadlines
This website is partially compliant with the UNE-EN 301 549:2023 standard and the WCAG 2.2 Level AA Guidelines, as outlined in Section 5. We are also voluntarily working to meet the relevant WCAG 2.2 AA criteria.
Legal references and schedule:
| Date | Obligation under Law 11/2023, which incorporates Directive 2019/882 in Spain. |
| 28 June 2025 | New digital products and services introduced in the market must be accessible from the moment they are launched. |
| 28 June 2025 | Effective date for European Directive 2019/882. |
| 28 June 2030 | End of the transition period for adapting existing products and services prior to 2025. |
III. - Measures to support accessibility
A comprehensive accessibility audit was conducted by A11ySolutions specialists, utilizing automated tools and tests with screen readers.
Methodologies and tools used
- Integration of accessibility testing into the development and QA workflow.
- Internal training programs (February-June 2025):
- Strategic introduction to accessibility.
- WCAG 2.2 for technical teams.
- Inclusive design for UX/UI.
- Development of accessible components.
- Annual roadmap with quantifiable budget and goals.
IV.- Evaluation method
A comprehensive audit was carried out by specialists from A11ySolutions using:
- Desktop training:
- NVDA + Chrome (Windows 11)
- NVDA + Firefox (Windows 11)
- Keyboard-only navigation
- Complimentary automatic assessments: axe DevTools, WAVE.
- Mobile smoke test:
- VoiceOver + Safari (iOS)
- TalkBack + Chrome (Android)
V.- Non-accessible content (representative examples)
| Module | Barrier detected | WCAG Criteria | Priorities | Status |
| Home Booking | Date picker inaccessible by keyboard | 2.1.1 Keyboard | High | In progress |
| Core Booking Engine | Insufficient contrast on "Select" buttons | 1.4.3 Minimum contrast | High | In progress |
| Extras (mobile) | Dialogues without role="dialog" nor aria-modal | 4.1.2 Name, role, value | Medium | Planned |
| Global menu | White text on moving video | 1.4.3 Minimum contrast | Medium | In progress |
Note: The improvement plan is underway, and this list will be updated as fixes are released.
VI.- Compatibility with browsers and technical aids
Evaluated with the two most recent stable versions of Chrome and Firefox, and with the following combinations of assistive technologies:
- NVDA + Chrome (Windows 11)
- NVDA + Firefox (Windows 11)
- VoiceOver + Safari (iOS)
- TalkBack + Chrome (Android)
There may be limitations in browsers that are more than three versions old or in Internet Explorer 11.
VII. - Feedback and contact
If you detect accessibility barriers, please get in touch with us:
- E-mail: a11y@barcelo.com
- Customer service telephone number. (local number)
We usually respond within 72 business hours.
VIII.- Preparation of the declaration
This statement was reviewed and updated on June 26, 2025, in accordance with the detailed audit described in Section 4. It will be reviewed at least every six months or after significant changes to the site.
Statement prepared by A11ySolutions for Barceló Hotel Group following the Web Content Accessibility Guidelines (WCAG) and the statement model recommended by W3C.
