1. Legal information
According to that established in Art. 10.1 of Law 34/2002 of July 11, regarding company services of information and email, it is hereby indicated that the service provider is BARCELÓ GESTIÓN HOTELERA S.L., domiciled in Palma de Mallorca (Balearic Islands, Spain), C/ Josep Rover Motta, no. 27, CP 07006, with CIF (Código de Identificación Fiscal [Corporate Tax ID]) B-07.918.287, registered in the Company Register of Mallorca, on page 62, book 1606, section 8, page PM-30.506, entry 1. Contact email: firstname.lastname@example.org
According to that established in Art. 27.a) of the LSSI, contacting through www.barcelo.com shall be done through the following steps:
Step 1/ Selection of the hotel on the main page via the search parameters, as well as the dates of stay.
Step 2/ Selection of room type, number of rooms and number of people.
Step 3/ Selection of add-ons and additional services with display of definitive price. Entry of personal information relative to the reservation, as well as the bank card used as a reservation guarantee, and accepting the general conditions of the reservation.
Step 4/ Verification of the reservation information.
Step 5/ Completion of the reservation, display of confirmation page.
Step 6/ Sending confirmation email of the reservation with details.
Barceló Gestión Hotelera S.L. shall produce a comprehensive electronic document for the finalized reservation to file in its records. The client shall be granted full access and awareness of this document by an email stating its contents at the end stage of the booking process.
After completing the booking, the client shall be requested to review the content of this reservation in order to identify possible material errors in the entry of information. In order to process any corrections, please call our relevant central reservations office or send an email to email@example.com, providing the identifying information for the reservation.
Our contact process is offered in the following languages: Spanish, English, French, German, Italian, Russian and Portuguese.
In order to change the language, please access the drop down menu of languages on the top right of any page on www.barcelo.com.
According to the specific conditions of the fixed rates applied to the reservation, the payment of these rates may be done (i) in advance, fully or partially when completing the reservation, (ii) when the client checks into the hotel and physically accesses the room (check-in), or (iii) when the client leaves the room (check-out). The payment may be made by credit cards accepted on the premises and/or in legal tender in the hotel country.
legal concerning the right to withdrawal shall not apply to bookings made on www.barcelo.com, in any case the special conditions of the offer regarding cancellations shall apply. To activate it, you must directly contact the hotel at the phone number, address or email provided in the confirmation email for the reservation, and provide the identifying information for the reservation.
3. Personal data protection
BARCELÓ HOTELS & RESORTS, with the purpose of rendering the services offered through www.barcelo.com, as well as a selection of personalized products and services, improving the business relationship and managing the requests made by our customers, shall treat its customers’ personal data in an automated manner and for the purposes specified below.
BARCELÓ HOTELS & RESORTS guarantees that such files are its full responsibility and are found duly declared and registered in the General Registry of the Data Protection Agency, the database of which can be found at the following web address: www.agpd.es
BARCELÓ HOTELS & RESORTS hereby notifies the Customer that he/she may exercise his/her rights of access, rectification, cancellation and contestation directly through the website (in the my Barceló section) or by writing to the individual responsible for the processing, and the owner of the files in which the Customer’s personal data is stored:
Customer Service Marketing Dpt. BARCELÓ GESTIÓN HOTELERA S.L. ( Ref: Data Protection) Calle José Rover Motta, 27 Palma de Mallorca - 07006 - Spain.
BARCELÓ HOTELS & RESORTS informs the customer of the purposes that it will use the personal data collected on this website:
a.1.) Customer Registration Forms
Upon completing the request for registration in the my Barceló program, each owner shall accept and authorize BARCELÓ HOTELS & RESORTS to use and handle the personal data provided and generated through the use of the program, for the purposes of the service, as well as for the purpose of offering a selection of personalized products and services and improving our business relationship with our customers. In this regard, Barceló Hotels & Resorts informs that for the proper operation of the program, your personal data shall be handled by BARCELÓ GESTIÓN HOTELERA S.L. and transferred to companies affiliated with Barceló, their handling and transfer being authorized for the aforementioned purposes. Additionally, my Barceló users are hereby informed that their personal data may be transferred to companies involved in the management of the program, regardless of the country in which said companies may be found, and international transfers of data may occur, with the sole purpose of managing the program. For this reason, and according to that established by Organic Law 15/1999 of December 13 regarding Personal Data Protection (LPD), a personal data file has been created in which the necessary data are collected for the operation of the program. Barceló guarantees the adoption of timely measures to ensure the confidential handling of said data, and in the event that it is not compliant with the handling or transfer of your personal data, you may write to Customer Service of BARCELÓ GESTIÓN HOTELERA S.L., the handler and manager of the files, at calle José Rover Motta no. 27, 07006, Palma de Mallorca, Spain, where you may also exercise the rights of access, rectification, cancellation, and opposition.
a.2.) Online Reservations
When completing the Online Reservations form, each customer accepts and authorizes BARCELÓ GESTIÓN HOTELERA S.L. to use and handle the personal data provided in an automated manner, with the purpose of proceeding with the reservation requested and providing a personalized selection of products and services and improving the business relationship with our customers, as well as transferring said data to the companies that make up the Barceló Group and affiliates for the aforementioned purposes. Additionally, customers who make a reservation are advised that their personal data and the reservation will be transferred to the companies that must intervene in the management of the reservation and/or trip and to the destination hotel, regardless of the country in which said companies may be located, and international transfers of data may occur, with the sole purpose of managing the reservation and guaranteeing its completion.
a.3.) Job Form
When completing the Job request, each individual accepts and authorizes BARCELÓ GESTIÓN HOTELERA S.L. to use and automatically handle the personal data and information provided so that they are used in our staff selection database with the purpose of entering in processes of staff selection for the various hotels and companies of the Barceló Group, as well as the transfer of such information to the companies that make up the Barceló Group and affiliates for the exclusive purpose of staff selection. BARCELÓ HOTELS & RESORTS notifies customers that it may exercise its rights of access, rectification, cancellation and opposition by writing to the responsible person of the treatment and owner of the files, where their personal data is stored: Data Protection Committee (Ref: Data Protection) Calle José Rover Motta, 27 Palma de Mallorca - 07006 - Spain
a.4.) Registration of Offers and Promotions distribution list
Barceló Hotels & Resorts hereby informs you that your e-mail address will be entered in an automated file (distribution list) with the purpose of providing you with information about our news and offers by e-mail.
If you would no longer like to receive news and offers by e-mail, you must log in to my Barceló and change your personal data.
4. Privacy and Safety
BARCELÓ HOTELS & RESORTS will not disclose your personal data to any other third party, with the exception of those established in the previous paragraphs.
BARCELÓ HOTELS & RESORTS guarantees that it will handle your personal data in a confidential manner, and that the server that stores and processes this data has the safety measures established by Spanish law regarding data protection.
You may configure your browser to accept, or not accept, the cookies that you receive, or so that the browser notifies you when a server wants to store a cookie. The processes to monitor and eliminate cookies vary depending on the browser used. To learn how to do so in a particular browser, you may use the Help function of the browser, or, if you prefer, you may obtain full information about how to make said changes in a wide variety of browsers, by visiting the following websites: www.aboutcookies.org, http://www.youronlinechoices.eu/, Network Advertising Initiative or Digital Advertising Alliance. On these pages, you will find detailed explanations of how to delete cookies from your computer and more general information about cookies.
BARCELÓ HOTELS & RESORTS may also register your IP addresses to identify any problems with our server, to run our website, and/or analyze user trends.
Below you can find the different types of cookies in detail that the pages of BARCELÓ HOTELS & RESORTS use, with their name, expiration date, and purpose:
|Nombre de la cookie||Tipo de cookie||Fecha de expiración||Finalidad de uso de la cookie||Descripción|
|VISITED_HOTELS||Persistent cookie||1 año||Historial de hoteles visitados||Almacena los identificadores de los hoteles que el usuario ha visitado en el site|
|MonedaUsuario||Persistent cookie||1 año||Preferencias de usuario||Almacena el código de moneda que el usuario ha seleccionado para visualizar el site|
|IdiomaUsuario||Persistent cookie||1 año||Preferencias de usuario||Almacena el código de idioma que el usuario ha seleccionado para visualizar el site|
|PaisUsuario||Persistent cookie||1 año||Preferencias de usuario||Almacena el código de país que el usuario ha seleccionado para acceder al site|
|SessionId||Session cookie||-||Sistema||Asocia un identificador a un usuario con la aplicación ASP.Net para todas aquellas variables almacenadas en sesión|
Cookies from third parties
Certain cookies are not installed by BARCELÓ HOTELS & RESORTS, but rather by third parties dedicated to specific services directed towards the user. Given that these third parties implement, block and uninstall said cookies, they are governed by their specific conditions and mechanisms. Below is a description of cookies of third-party providers authorized to place cookies on our website:
1. Advertising cookies.
These are used to display ads and help increase their effectiveness. They collect information about preferences and personal choices on the website. At times, they are directed to advertising networks, which use them to then display personalized ads on other websites. They are also used to limit the amount of times that an ad is displayed and help measure the effectiveness of marketing campaigns.
Without these cookies, it is more difficult for an advertiser to reach their audience or know how many ads have been displayed, or how many clicks these ads have received.
On www.barcelo.com the following marketing cookies are used: 33Across, DoubleClick, MediaMind, ValueClick, Adconion, Criteo, etc.
2. Analytical/technical cookies.
They collect statistical data about the website activity. They measure, analyze and create reports about the data, with the purpose of understanding and optimizing the use of the website.
On www.barcelo.com the analytical cookies from Google Analytics are used. Additionally, on www.barcelo.com cookies from Qubit Opentag are installed to see the interaction with third-party online marketing campaigns that are on the website.
3. Cookies from affiliates.
The cookies from affiliates permit tracking the visits from other websites with which BARCELÓ HOTELS & RESORTS has an affiliation agreement: Zanox and Affilired.
Users must also indicate their preferences through the following platforms: IAB opt-out platform, Network Advertising Initiative opt-out platform, Digital Advertising Alliance platform, which offer options to establish criteria regarding all of the companies registered on this platform. Please note that if the visualization of personalized advertising is deactivated from Criteo or other marketing partners, there will continue to be ads that are less aligned with the behavior or navigation of the user.
5. Industrial and intellectual property
“All content included on this website, including but not limited to: the items, texts, designs, photographs, images, logos, videos, audio, databases, software, and website together, correspond to BARCELÓ GESTIÓN HOTELERA S.L. as owner of the domain or legitimate entity for their use in accordance with the granting of license to third parties, for which their use is prohibited without prior, express authorization.
The brands, trademarks, logos and any other distinctive signs that are found on the web are the property of BARCELÓ GESTIÓN HOTELERA S.L., and this entity has the corresponding user license for their insertion on the website.
All usage and operation shall require the prior authorization from BARCELÓ GESTIÓN HOTELERA S.L., which may be requested through the licensing website for use of content www.barcelobrandsite.com, prior to the user’s acceptance of the conditions of use of this website. In the absence of express authorization, and notwithstanding the aforementioned, the user is prohibited from reproducing, distributing, publicly disclosing and transforming the content and/or brands for commercial purposes or financial gain.