Barceló Tambor Beach  Hotel Beach

Barceló Tambor

Texto: 43469 Located right on Tambor beach, this all inclusive resort is surrounded by a unique natural setting. Playa Tambor, Puntarenas | 771-1150 | Tambor || Costa Rica
+506 2683 03 03 +506 2683 03 09
Barceló Tambor Texto: 43469 4 out of 5 based on 1704 ratings. 1704 user reviews.
Barceló Tambor reviewed by TorontoCanuck55 on . Your classic average resort - staff & grounds good, food OK, rooms not clean enough Spent a week in Feb 2018. Was blatantly average. Staff was strong and do what they can - they are helpful and grounds are immaculate - but the food is OK at best (hard to feed so many people, but... Rating: 3
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Barceló Tambor

Playa Tambor, Puntarenas   771-1150   Tambor     Costa Rica  


Points of Interest

2 mi Tambor Airport

105 ft Tambor Beach

0.6 miles Los Delfines Golf Club

11 mi Curú National Park

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Guest reviews.

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Barceló Tambor

4.0/5 Round Indicators
| 1704 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

47% Complete

803

Very good

26% Complete

456

Average

13% Complete

237

Poor

6% Complete

116

Very poor

5% Complete

92

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    Round Indicators
    TorontoCanuck55 Toronto. 02/14/2018 Family

    “Your classic average resort - staff & grounds good, food OK, rooms not clean enough”

    Spent a week in Feb 2018. Was blatantly average. Staff was strong and do what they can - they are helpful and grounds are immaculate - but the food is OK at best (hard to feed so many people, but just not very good overall), and the standard of cleanliness in the rooms is poor. Just too much leftover mess in the corners, furniture dirty and outdated....needs an influx of new beds & furniture and a serious deep cleaning in the rooms.

    Jonathan M, Revenue at Barcelo Tambor, responded to this review
     Dear Customer: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics . We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. we look forward to serving you again in the near future. Sincerely, Raúl Arranz General Manager Barceló Tambor Hotel

    Round Indicators
    brandonpanazzola 02/11/2018 Couples

    “Nice resort”

    This was a good resort good food, loved the salsa and nachos. Large beach for long walks the room we got had a great jungle view staff was very nice and the vibe of the resort was calming lots of wildlife and amazing views Cons: Had 2 queen sized beds put together to be a "king size" was hard to get comfy with the lady.. Another which was unfortunate it was the same group everynight for entertainment and no english at all.

    Jonathan M, Revenue at Barcelo Tambor, responded to this review
     Dear Brandonpanazzola: Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Tambor.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Raúl Arranz General Manager Barceló Tambor Hotel

    Round Indicators
    Roberto P Miami, Florida. 02/02/2018 Family

    “Family Trip”

    Good place and above average service Very expensive internet Beach and pool great Food average and great healthy options I recommend for family and friends Room as expected for price paid with old towels

    Jonathan M, Revenue at Barcelo Tambor, responded to this review
     Dear Roberto; Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Moreover we are glad you enjoyed the beauty of our pool area as well as the beach. The wifi service is free reserving through our web page. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Raúl Arranz General Manager Barceló Tambor Hotel

    Round Indicators
    Thomas F 01/31/2018 Couples

    “Awful”

    Where to start……..???????? - Reception is supposed to be the most important part for a hotel as it is the first contact with the client. Well when you are waiting 20/25 min to do the check in it's not a good start. The line for the check out was even longer. Paola from the reception wasn't nice neither helpful- just seemed we were bothering her checking in, sorry! - Prepare yourself at the check out, I would recommend going mentally prepared to just wait and face people saying…"wrong line; go next door" and if you dare check out a minute after 12 be ready for their call, they are just treating you very bad and just want you to leave so they can charge another client. - Buffet is clearly missing quality - food has no taste , let's not even talk about hygiene; there is clearly NONE SO MANY PEOPLE… it's a zoo! - Room: back in the 1950's this was probably modern! bathroom is not clean especially the shower…. - Service… NONE- staff doesn't say hello to you and when you ask something you bother them. the only friendly person and helpful we met was the person who brought our suitcase and us to our room. - Bar - the drinks are just terrible, the alcohol they use is disgusting, yes you think it's great and all inclusive but you will only have one glass as its so terrible so definitely not worth your money. Also the pool bar opens at 10, if you are like us going for a nice run or walk on the beach don't expect to have a drink after - Pool- don't even think about looking at the amount of chlorine they put in at night… during the day; expect about 200 people - wifi: you have to pay ! ridiculous nowadays - the entire resort is just full, so many people everywhere… lines all the time. Entertainment on the mic super loud and awful + - Beach black sand and very empty - Private flowers and animals park- but you have to look for it, reception won't tell you it is even there! - Nice sports facilities- tennis I'm sorry but that is it. Overall the worse experience you can think of.

    Jonathan M, other at Barcelo Tambor, responded to this review
     Dear Thomas F; We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We have taken good note of your remarks related to the service you received upon check in and check out apologize for the exceptional wait you expérienced, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes . At Barceló we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enourmous impact on the overall holiday expérience in our hotels, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times. The chlorine that is applied in our pool uses the amounts stipulated according to regulation. Nowadays, the wifi service is free reserving through our web page. Thank you for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Sincerely; Raúl Arranz General Manager Barceló Tambor Hotel

    Round Indicators
    Robert Z 01/17/2018 Couples

    “Excellant all inclusive Vacation”

    My Girlfriend and I spent 4 days and 3 night at Barcelo Tambor. I have been there Many times but her first time. Every thing was great. Food, Drink, Golf Course next Door really run by Resort was fine, Lots of wildlife on course Deer, Birds, Iguana, Etc.. We especially Liked the Japanese Restaurant and El Rancho by the beach (You can make special reservations for them in Mornings instead of having the evening Buffet). One of the Manager Jose Fuentes and Doctor Helberth really help Make the trip great for us both. Which will assure are return in future. My girlfriend also enjoyed the dancing classes down by the swim up bar. I enjoyed other activities at the bar. Good job by all the staff. Thanks.

    Jonathan M, Revenue Manager at Barcelo Tambor, responded to this review
     Dear Robert Z: Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Raúl Arranz General Manager Barceló Tambor Hotel

    EVALUATION

    Round Indicators

    • february 14 2018
    • Toronto
    • Family

    TorontoCanuck55

    “Your classic average resort - staff & grounds good, food OK, rooms not clean enough”


    Spent a week in Feb 2018. Was blatantly average. Staff was strong and do what they can - they are helpful and grounds are immaculate - but the food is OK at best (hard to feed so many people, but just not very good overall), and the standard of cleanliness in the rooms is poor. Just too much leftover mess in the corners, furniture dirty and outdated....needs an influx of new beds & furniture and a serious deep cleaning in the rooms.


    Jonathan M, Revenue at Barcelo Tambor, responded to this review
    Dear Customer: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics . We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. we look forward to serving you again in the near future. Sincerely, Raúl Arranz General Manager Barceló Tambor Hotel

    EVALUATION

    Round Indicators

    • february 11 2018
    • Couples

    brandonpanazzola

    “Nice resort”


    This was a good resort good food, loved the salsa and nachos. Large beach for long walks the room we got had a great jungle view staff was very nice and the vibe of the resort was calming lots of wildlife and amazing views Cons: Had 2 queen sized beds put together to be a "king size" was hard to get comfy with the lady.. Another which was unfortunate it was the same group everynight for entertainment and no english at all.


    Jonathan M, Revenue at Barcelo Tambor, responded to this review
    Dear Brandonpanazzola: Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Tambor.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Raúl Arranz General Manager Barceló Tambor Hotel

    EVALUATION

    Round Indicators

    • february 2 2018
    • Miami, Florida
    • Family

    Roberto P

    “Family Trip”


    Good place and above average service Very expensive internet Beach and pool great Food average and great healthy options I recommend for family and friends Room as expected for price paid with old towels


    Jonathan M, Revenue at Barcelo Tambor, responded to this review
    Dear Roberto; Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Moreover we are glad you enjoyed the beauty of our pool area as well as the beach. The wifi service is free reserving through our web page. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Raúl Arranz General Manager Barceló Tambor Hotel

    EVALUATION

    Round Indicators

    • january 31 2018
    • Couples

    Thomas F

    “Awful”


    Where to start……..???????? - Reception is supposed to be the most important part for a hotel as it is the first contact with the client. Well when you are waiting 20/25 min to do the check in it's not a good start. The line for the check out was even longer. Paola from the reception wasn't nice neither helpful- just seemed we were bothering her checking in, sorry! - Prepare yourself at the check out, I would recommend going mentally prepared to just wait and face people saying…"wrong line; go next door" and if you dare check out a minute after 12 be ready for their call, they are just treating you very bad and just want you to leave so they can charge another client. - Buffet is clearly missing quality - food has no taste , let's not even talk about hygiene; there is clearly NONE SO MANY PEOPLE… it's a zoo! - Room: back in the 1950's this was probably modern! bathroom is not clean especially the shower…. - Service… NONE- staff doesn't say hello to you and when you ask something you bother them. the only friendly person and helpful we met was the person who brought our suitcase and us to our room. - Bar - the drinks are just terrible, the alcohol they use is disgusting, yes you think it's great and all inclusive but you will only have one glass as its so terrible so definitely not worth your money. Also the pool bar opens at 10, if you are like us going for a nice run or walk on the beach don't expect to have a drink after - Pool- don't even think about looking at the amount of chlorine they put in at night… during the day; expect about 200 people - wifi: you have to pay ! ridiculous nowadays - the entire resort is just full, so many people everywhere… lines all the time. Entertainment on the mic super loud and awful + - Beach black sand and very empty - Private flowers and animals park- but you have to look for it, reception won't tell you it is even there! - Nice sports facilities- tennis I'm sorry but that is it. Overall the worse experience you can think of.


    Jonathan M, other at Barcelo Tambor, responded to this review
    Dear Thomas F; We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We have taken good note of your remarks related to the service you received upon check in and check out apologize for the exceptional wait you expérienced, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes . At Barceló we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enourmous impact on the overall holiday expérience in our hotels, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times. The chlorine that is applied in our pool uses the amounts stipulated according to regulation. Nowadays, the wifi service is free reserving through our web page. Thank you for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Sincerely; Raúl Arranz General Manager Barceló Tambor Hotel

    EVALUATION

    Round Indicators

    • january 17 2018
    • Couples

    Robert Z

    “Excellant all inclusive Vacation”


    My Girlfriend and I spent 4 days and 3 night at Barcelo Tambor. I have been there Many times but her first time. Every thing was great. Food, Drink, Golf Course next Door really run by Resort was fine, Lots of wildlife on course Deer, Birds, Iguana, Etc.. We especially Liked the Japanese Restaurant and El Rancho by the beach (You can make special reservations for them in Mornings instead of having the evening Buffet). One of the Manager Jose Fuentes and Doctor Helberth really help Make the trip great for us both. Which will assure are return in future. My girlfriend also enjoyed the dancing classes down by the swim up bar. I enjoyed other activities at the bar. Good job by all the staff. Thanks.


    Jonathan M, Revenue Manager at Barcelo Tambor, responded to this review
     Dear Robert Z: Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Raúl Arranz General Manager Barceló Tambor Hotel

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