Aerial View of Barceló Hotel Punta Cana

Occidental Caribe

Texto: 9086 An all inclusive beachfront resort for the entire family in a magnificent setting that features swimming pools and tropical gardens. Carretera Macao, S/N, Playa Arena Gorda | 23301 | Punta Cana La Altagracia || República Dominicana
+1 809 476 7777 +1 809 412 2288
Occidental Caribe Texto: 9086 4 out of 5 based on 9678 ratings. 9678 user reviews.
Occidental Caribe reviewed by Fatsani D on . Excellent This was a great hotel with great staff. I had a fun time and the views were to die for. We went there to celebrate my 4oth birthday during Super bowl weekend. I was impressed with the service as... Rating: 5
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Occidental Caribe

Carretera Macao, S/N, Playa Arena Gorda   23301   Punta Cana La Altagracia     República Dominicana  


Points of Interest

18 mi Punta Cana International Airport

9 mi Macao Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Caribe

4.0/5 Round Indicators
| 9713 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

39% Complete

3853

Very good

27% Complete

2707

Average

15% Complete

1483

Poor

8% Complete

860

Very poor

8% Complete

810

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    Round Indicators
    melissajohnston23 02/15/2018 Couples

    “You get what you pay for”

    Poor food selection for United States visitors. Bones found in food small portions. Drinks weren't frozen. Very limited entertainment. No pool chairs available had to wait for utensils/coffee at breakfast.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, We were very surprised to read your experience during your stay in our Occidental Caribe hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy, your comment about the bone found at your seafood dinner has been shared with our chefs for follow up, we work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Thank you once again for making us your choice hotel and for your critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Always at your disposal Director Occidental Caribe

    Round Indicators
    mlain044 Ottawa, Canada. 02/15/2018 Couples

    “Wonderful Vacation”

    We travelled to the Occidental Caribe from Feb 5 - Feb 12, 2018, with another recently married couple. Going into the trip we were initially worried, after having read many of the reviewed on TA and other websites; namely the negativity surrounding the food and the rooms. However, we were more than pleasantly surprised to see that these reviews are absolutely incorrect. Whoever wrote those negative, *star reviews, clearly went into the trip looking for issues. Remember, it is vacation - enjoy it! First off, we had written to the hotel a week prior asking to be placed near the other couple (as it is a large resort) and we had indicated that this was our honeymoon (did a trip last year but the weather was horrible so we decided to start again). While we did not expect anything to come from the email, we were very surprised and impressed to learn that he had been upgraded from our basic room to a superior oceanview room with a connecting door to the other couple. Not to mention champaign and fruit when we arrived in the room. To make it even better, we received a letter from the hotel manager wishing us the best on our honeymoon. That is true service and we are deeply grateful for the Occidental Caribe going above and beyond. The rooms are great. well designed and clean. One of the days the maid did not refill our fridge, and all it took was one call to have the problem fixed for the rest of the trip. It is not the maids fault - they are not given adequate supplies to fill each and every fridge. Take a look at the carts. We tipped well each day and received excellent service. We had a wonderful view of the ocean. The hotel is gorgeous; very Spanish colonial. The architecture is awe inspiring and the grounds are beautiful. The best part is the close proximity of the pools and the beach to the rooms. The pools are wonderful. We preferred the pool without the swim up bar. The beach is incredible. We walked all around Bavaro beach and our resort seemed to have the best beach. Go in the water, it is incredible. The waves are excellent. We loved the lobby bars (open concept) and especially the saxophone and piano performances. They were amazing. Good service all around. Even on the beach drinks are brought to you. On to the restaurants. The main buffet is OK- breakfast is great, lunch is par, dinner is not bad. However, the specialty restaurants are very good. No problem booking them at all- just go at like 9 am. Don't go at 1pm and expect for your time slot to remain open. Its common sense people. I've read many negative reviews about that. Even at the main buffet, there are lots of options. Food is not as bad as people are saying. Not everyone has a private chef at home. Our fav rest was the Mexican (which you can do for lunch and I highly recommend), followed by fish, Italian, and Dominican. The food is very nice. Tip well as they are working quite hard. All-in-all, we had an excellent trip and we would def go back. One of the nicest grounds and beach I have ever seen. Don't believe all of the reviews. This place is gold for the price.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, We would like to express our gratitude for the comments you made about your recent visit, they help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Caribe was an enjoyable one, we continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for pointing out the beauty and comfort of our accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. At Occidental Caribe we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards Director Occidental Caribe

    Round Indicators
    Norb S Buffalo, New York, United States. 02/15/2018 Family

    “Winter Break”

    A very nice resort with a friendly staff, good food and great accommodations! Has everything you would want for an enjoyable week! Tried all but one of the sit down dining offering and enjoyed them all.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Caribe, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience, the entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Best Regards Director Occidental Caribe

    Round Indicators
    angelamedici Niagara-on-the-Lake, Canada. 02/15/2018 Couples

    “Wish We stayed longer”

    My husband and I stayed here from Jan 5th to Jan 12th. This resort has a warm and friendly ambiance. The room were very comfortable and clean, the food was terrific, not to mention the buffet was absolutely beautiful. The entertainment was good. The beach was beautiful but the water was a bit choppy everyday. Overall our experience at this resort was terrific

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, We would like to express our gratitude for the comments you made about your recent visit, they help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Caribe was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Always at your disposal Director Occidental Caribe

    Round Indicators
    Mitzi M Omaha, Nebraska. 02/14/2018 Friends getaway

    “Refreshing Vacation”

    I will be back! It is a good location and beautiful grounds/people/resort! However, The food needs to be hot, not cold in the buffett line. The rooms were kept clean, views good, entertainment was very enjoyable. The beaches, water, all so very beautiful.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, Thank you for the great feedback of your recent holiday experience at our Occidental Caribe, guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We look forward to serving you again in the future. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • february 15 2018
    • Couples

    melissajohnston23

    “You get what you pay for”


    Poor food selection for United States visitors. Bones found in food small portions. Drinks weren't frozen. Very limited entertainment. No pool chairs available had to wait for utensils/coffee at breakfast.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, We were very surprised to read your experience during your stay in our Occidental Caribe hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy, your comment about the bone found at your seafood dinner has been shared with our chefs for follow up, we work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Thank you once again for making us your choice hotel and for your critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Always at your disposal Director Occidental Caribe

    EVALUATION

    Round Indicators

    • february 15 2018
    • Ottawa, Canada
    • Couples

    mlain044

    “Wonderful Vacation”


    We travelled to the Occidental Caribe from Feb 5 - Feb 12, 2018, with another recently married couple. Going into the trip we were initially worried, after having read many of the reviewed on TA and other websites; namely the negativity surrounding the food and the rooms. However, we were more than pleasantly surprised to see that these reviews are absolutely incorrect. Whoever wrote those negative, *star reviews, clearly went into the trip looking for issues. Remember, it is vacation - enjoy it! First off, we had written to the hotel a week prior asking to be placed near the other couple (as it is a large resort) and we had indicated that this was our honeymoon (did a trip last year but the weather was horrible so we decided to start again). While we did not expect anything to come from the email, we were very surprised and impressed to learn that he had been upgraded from our basic room to a superior oceanview room with a connecting door to the other couple. Not to mention champaign and fruit when we arrived in the room. To make it even better, we received a letter from the hotel manager wishing us the best on our honeymoon. That is true service and we are deeply grateful for the Occidental Caribe going above and beyond. The rooms are great. well designed and clean. One of the days the maid did not refill our fridge, and all it took was one call to have the problem fixed for the rest of the trip. It is not the maids fault - they are not given adequate supplies to fill each and every fridge. Take a look at the carts. We tipped well each day and received excellent service. We had a wonderful view of the ocean. The hotel is gorgeous; very Spanish colonial. The architecture is awe inspiring and the grounds are beautiful. The best part is the close proximity of the pools and the beach to the rooms. The pools are wonderful. We preferred the pool without the swim up bar. The beach is incredible. We walked all around Bavaro beach and our resort seemed to have the best beach. Go in the water, it is incredible. The waves are excellent. We loved the lobby bars (open concept) and especially the saxophone and piano performances. They were amazing. Good service all around. Even on the beach drinks are brought to you. On to the restaurants. The main buffet is OK- breakfast is great, lunch is par, dinner is not bad. However, the specialty restaurants are very good. No problem booking them at all- just go at like 9 am. Don't go at 1pm and expect for your time slot to remain open. Its common sense people. I've read many negative reviews about that. Even at the main buffet, there are lots of options. Food is not as bad as people are saying. Not everyone has a private chef at home. Our fav rest was the Mexican (which you can do for lunch and I highly recommend), followed by fish, Italian, and Dominican. The food is very nice. Tip well as they are working quite hard. All-in-all, we had an excellent trip and we would def go back. One of the nicest grounds and beach I have ever seen. Don't believe all of the reviews. This place is gold for the price.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, We would like to express our gratitude for the comments you made about your recent visit, they help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Caribe was an enjoyable one, we continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for pointing out the beauty and comfort of our accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. At Occidental Caribe we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • february 15 2018
    • Buffalo, New York, United States
    • Family

    Norb S

    “Winter Break”


    A very nice resort with a friendly staff, good food and great accommodations! Has everything you would want for an enjoyable week! Tried all but one of the sit down dining offering and enjoyed them all.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Caribe, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience, the entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • february 15 2018
    • Niagara-on-the-Lake, Canada
    • Couples

    angelamedici

    “Wish We stayed longer”


    My husband and I stayed here from Jan 5th to Jan 12th. This resort has a warm and friendly ambiance. The room were very comfortable and clean, the food was terrific, not to mention the buffet was absolutely beautiful. The entertainment was good. The beach was beautiful but the water was a bit choppy everyday. Overall our experience at this resort was terrific


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, We would like to express our gratitude for the comments you made about your recent visit, they help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Caribe was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Always at your disposal Director Occidental Caribe

    EVALUATION

    Round Indicators

    • february 14 2018
    • Omaha, Nebraska
    • Friends getaway

    Mitzi M

    “Refreshing Vacation”


    I will be back! It is a good location and beautiful grounds/people/resort! However, The food needs to be hot, not cold in the buffett line. The rooms were kept clean, views good, entertainment was very enjoyable. The beaches, water, all so very beautiful.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, Thank you for the great feedback of your recent holiday experience at our Occidental Caribe, guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We look forward to serving you again in the future. Best Regards Director Occidental Caribe

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