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Aerial View of Barceló Hotel Punta Cana

Occidental Caribe

Texto: 9076 All Inclusive beachfront resort for the entire family in a magnificent setting that features swimming pools and tropical gardens. Carretera Macao, S/N, Playa Arena Gorda 23301 Punta Cana La Altagracia. República Dominicana
+1 809 476 7777 +1 809 412 2288
Occidental Caribe Texto: 9076 4 out of 5 based on 8154 ratings. 8154 user reviews.
Occidental Caribe reviewed by Kaitlyn H on . Wellllll... it was actually 2015... But we totally loved this resort... so much so we plan on returning. Like most people we read the good and bad reviews and chose to give it a go...and glad we did. No major problems. Other than no... Rating: 4
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Occidental Caribe

Carretera Macao, S/N, Playa Arena Gorda 23301 Punta Cana La Altagracia. República Dominicana  


Points of Interest

18 mi Punta Cana International Airport

9 mi Macao Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Caribe

4.0/5 Round Indicators
| 8168 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

39% Complete

3211

Very good

28% Complete

2294

Average

15% Complete

1242

Poor

9% Complete

742

Very poor

8% Complete

679

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    Round Indicators
    Brenda K 02/27/2017 Friends getaway

    “Substandard rooms and poor quality food”

    The check in process wasn't terrible, an hour or so. Our group had a total of 7 rooms. 3 had a terrible mildew odor. Only 1 room was able to be changed. Another was offered but was just as bad as the first. In one room the entry door kept falling off the hinges. After our room was cleaned one day we came back to find the door left open. Not secure at all. I don't think any of the patio doors locked in any of our rooms. We had no hot water or towels until day 3. We had hot water for 5 minutes that night. Still no towels. After asking 4 times one day I finally planted myself at the front desk and told them I was not moving until towels were placed in my hands. I waited about 30 minutes but did get them. 4 days to get hot water and towels was ridiculous and then the water was barely more than a trickle. Had to ask for the minibar to be stocked on the first day but after that it was fine. The food was also substandard. The wait staff was good and the food was well presented but rarely more than lukewarm. Several of our group of 12 were sick at one time or another during our stay and we never ate off site. We got the lobster dinner on the beach for an upcharge and it wasn't good. Some of ours was undercooked and inedible others were overcooked. On the upside, the beach and grounds were beautiful and kept very clean. There were plenty of chairs on the beach and we weren't hounded too much by people selling things. The pools were nice and the drinks were good. The staff was very friendly and did their best to help us most of the time. The excursions we took were great and very informative. Overall, very disappointed in the quality of the rooms and the food. I would not stay here again. Some people we met on an excursion stayed at the Royale next door. They travel a lot and said the rooms and food were amazing. Spend the extra money and stay there or somewhere else.
    Round Indicators
    02/26/2017 Family

    “Ken ”

    The Occidental Caribe is a very nice well maintained property it's a family resort with a great separation between the family side and the adult side per-say the side with all the activities for the kids is great water slides and great water play area also not to bad for the parents. The other side has the fun for the adults there's a nice swim up bar and some fun activities. The food wasn't bad but wasn't great either the buffet was very predictable every day it was a nice place to stay all in all.
    Round Indicators
    aloevera_11 Toronto, Canada. 02/26/2017

    “Resort with Potential !”

    Been to Punta Cana before, I love the beaches! I am not overly fussy about the resorts b/c I truthfully go for the sun sand beach and drinks. During my stay however I noticed time after time that the people who work at this resort are not overly pleasant. I have been to many Caribbean resorts and this resorts staff by far were the least friendly. I question perhaps the management they have at this resort - to have majority of your staff not be very hospitable how are they being treated. The beach bar - the bartenders there are miserable. I felt like an inconvenience ask for a drink. Food is okay - a la carte are the way to go. Japanese is the best. If this place does something with there staff - you will have a good resort.
    Round Indicators
    golfherum Davenport, Iowa. 02/24/2017 Couples

    “Excellent Value”

    Just returned from a 10 day stay at Occidental Caribe. Check in was a little slow, but we were brought a beverage as we waited in line. Our room was missing the key pad for the security safe and it took a day to get someone to replace it. The rooms are a little small, but adequate. Noise can be heard from nearby balconies and the hallways. The resort is on a beautiful stretch of beach and is spread out beach front rather than set back away from the beach.. The pools and the ocean are nice. There are plenty of chairs on the beach. Plentiful bars and restaurants and the food is good. We especially liked the Japanese and French. We did not have the opportunity to try the Italian. You are allowed to make several reservations for your stay, a certain amount you can make ahead through guest services after your arrival. When you have met your book ahead quota, you can go the morning of each day and book a reservation for same day based on availability. This resort offers a great value for what you're charged. An observation we made from other reviews were that many of the things people complained about were because the people themselves were the cause. There is one bathroom at the beach restaurant that is crowded and well used. Also, tip to the hotel: let the name of the resort be seen on the beach. We were asked by people walking by what the name was. We would go back to this resort.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us, it is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday Occidental Caribe was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our chair lounge. We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards Director Occidental Caribe

    Round Indicators
    Jewels H 02/24/2017 Family

    “Good from afar but far from good...”

    Our family of three stayed at the Occidental Caribe from February 12 to February 19th, 2017. We chose this hotel as it checked off most of the things we look for in an all-inclusive property such as being close to the airport, right on the beach, an opportunity to upgrade once on-site, a casino, a cappuccino/coffee bar, pool bar, small shops, buffet and a la carte options and some nightly entertainment. While the Occidental Caribe does offer these things and more, the property loses our vote to return because of all the small details missing that make a trip special. I would imagine at some point in it's history, this location would knock your socks off but over the years, she has become old, worn out and tired. It is my hope that under the new Occidental chain, this hotel will be restored. It is my understanding that in November 2016 it changed from the Barceló. Our personal challenges on our trip are as follows: The check-in process was outrageous - it took over 2 hours to receive our room and when we did, we were disappointed. We were taken to room 3406 which had a stunning view that overlooked the quiet pool and ocean but the overpowering stench of mildew once the door was opened was too much to bear. We declined the room and the instantly upset porter stomped off and we made our way back to the lobby only to get back in the line that hadn't seem to move. Rene, who had originally checked us in, saw us and would absolutely not make eye contact despite his cheerful demeanor just minutes before. In fact, he moved to a different part of the long counter to help others or dipped into the back room to avoid us as he had given us his personal guarantee that we would love the room. When it was our turn to step back to the counter, we asked to speak to the manager to make a room switch due to health reasons (one traveller has asthma). We spoke to Samuel who agreed to make the room switch to 7114. When we got to the new room, I will say it was much bigger than the previous one but this is where we really started to notice that things were worn out and tired. There were two bathrooms and both toilets had issues. One didn't flush well and the other ran all night. The bidet was broken, the clothesline in the tub was busted, the door into the bathroom was knocked off it's hinges, the sofa and chairs were so old and saggy the only we would dare sit on them was to put sheets over them, the patio windows were so scratched up you could barely see out and the most worrisome of it all, both patio doors locks were broken. It took leaving a public post to the manager on the Trip Advisor website to get it fixed because the 4 times prior to, the repairman would arrive and replace broken parts with more broken parts. It turns out, the whole door had to be taken apart and the actual repair was over an hour to complete. Having said that, the next folks in that room should experience smooth sailing as we had everything fixed prior to leaving :) There seems to be a dampness problem in all areas of this property. Although the new room didn't smell as bad, when we would get into bed at night, the bedding was damp and clammy. We know other guests were experiencing the same issue as you could see pillows and bedding out on many balconies to help dry things out during the day. We didn't experience issues with the room otherwise - we had a nice maid who always had our room clean and tidy and the small fridge stocked with mini beers, pop and water daily. Now on to food. The buffet is huge yet despite its size, the three of us, who are not picky eaters, struggled to come up with much more than pasta from the pasta bar. Yes, there is a bread, soup, meat, cheese and fresh fruit bar, main dishes and so forth but it all seemed recycled. The service was non-existent (no water, drinks, plate clearing) and the floor was so greasy. In the morning, we would gravitate towards the omelette bar and make toast in the Panini press. It wasn't until the third day that we felt like we hit the jackpot when we found that out at the pool bar where in the day they serve hamburgers, there is also a breakfast set up. It was heavenly to sit at the ocean and have an omelette made with care, not just slapped together. We typically had lunch at the pool bar where there is a small buffet and grill that serves hamburgers, hotdogs, fries and if you get lucky, chicken wings! The best place for lunch though, is the pizzeria that is upstairs from the pool. It's tucked away but is worth finding. The view of the beach is spectacular and the pizza is made fresh to order. As for the a la carte restaurants, we tried the Italian, Seafood, Mexican and Japanese. Hands down the Japanese was our favourite although it was very loud in there with all the yelling, clanging and banging. Somehow they found out we had a birthday that day, and made a special effort to present a cake. It was a nice touch and thanks to the staff for that. There is cappuccino machine at both lobby bars and it was hot and tasty. You can get it to go or in china cups if you are staying in the lobby. We venture to the casino a few nights and found the only reliable gaming was the roulette table. The slot machines wouldn't allow a max bet and there was always a commotion at the poker table about etiquette and rules that seem to swing in favour of the house. It is one place you can get free wifi but it is intermittent at best and is only available to those over 18. A good tip... you can pick up free wifi from the Royalton if you stand by the surf shack or the Riu if you are by the Mexican restaurant. The beach is stunning with lots of chairs, palm trees and clean, soft sand. There isn't a bar right on the beach but its not that far to walk. We brought our bubba's and found that worked well. We would like to caution that there are huge waves, even with a yellow flag and never turn your back on this part of the ocean. It can be a lot of fun but needs to be enjoyed with respect at all times. This isn't a gently sloping beach where children should play as the waves come very far up and recede very fast. The best spot for kids and less confident swimmers is definitely in the pool. And now the pool... there are many pools at this resort but the one with the bar is where we spent our time. The foam party on Saturday afternoon was so fun but the entire time, there were small kids in the pool and getting lost in the foam. I found this very dangerous and something the hotel management is going to have to do better with as it put people in danger. Yes, kids are their parent's responsibility but that doesn't really fly when bad things happen. Kids, copious amounts of booze and 5+ feet deep foam in our opinion does not mix. Why not have a kid's foam party in the kid's pool? Easy and safe solution. Just an observation... The pool bar staff are kept very busy yet not a lot of people get out of the pool. There also doesn't seem to be anyone being cut off which would explain all the puking going on, around and on the pool deck. More than a few times, we watched loaded people being taken away in wheel chairs. And everyone gets out of the pool with the soles of their feet blue from the paint. There are a few small shops that sell souvenirs and some basic things should you run out or forgot something. We didn't go to the gym or try any of the spa services - we weren't overly impressed with the general cleanliness of things in the open so didn't want to chance a dirty pedicure. The bank machine was not in service for our entire stay and were told it would be fixed on 20FEB2017. We did find a working bank machine next door at the Royalton but it only dispensed Dominican pesos. For a rate of 25% and showing your passport, you could change RD to USD but felt that was steep. There is not a drop of hand sanitizer on this property and we'd suggest you carry it everywhere. 2 of the 3 of us have come home so sick and feel partly to blame is the burning of garbage that happens nightly at this resort. When the one night we awoke to acrid smoke filling our room and then it happened two more times, none of the employees knew what we were talking about. It was other guests that told us that it is the hotel burning garbage and I did see it referred to in other reviews. For anyone who has witnessed a car fire, this is what smells like. Despite all this, we did manage to have fun once we realized we shouldn't look at anything too close and take it for what it was. All these hassles and lack of attention to detail are what is keeping this property from being top notch. We are open to questions if you have any.

    EVALUATION

    Round Indicators

    • february 27 2017
    • Friends getaway

    Brenda K

    “Substandard rooms and poor quality food”


    The check in process wasn't terrible, an hour or so. Our group had a total of 7 rooms. 3 had a terrible mildew odor. Only 1 room was able to be changed. Another was offered but was just as bad as the first. In one room the entry door kept falling off the hinges. After our room was cleaned one day we came back to find the door left open. Not secure at all. I don't think any of the patio doors locked in any of our rooms. We had no hot water or towels until day 3. We had hot water for 5 minutes that night. Still no towels. After asking 4 times one day I finally planted myself at the front desk and told them I was not moving until towels were placed in my hands. I waited about 30 minutes but did get them. 4 days to get hot water and towels was ridiculous and then the water was barely more than a trickle. Had to ask for the minibar to be stocked on the first day but after that it was fine. The food was also substandard. The wait staff was good and the food was well presented but rarely more than lukewarm. Several of our group of 12 were sick at one time or another during our stay and we never ate off site. We got the lobster dinner on the beach for an upcharge and it wasn't good. Some of ours was undercooked and inedible others were overcooked. On the upside, the beach and grounds were beautiful and kept very clean. There were plenty of chairs on the beach and we weren't hounded too much by people selling things. The pools were nice and the drinks were good. The staff was very friendly and did their best to help us most of the time. The excursions we took were great and very informative. Overall, very disappointed in the quality of the rooms and the food. I would not stay here again. Some people we met on an excursion stayed at the Royale next door. They travel a lot and said the rooms and food were amazing. Spend the extra money and stay there or somewhere else.


    EVALUATION

    Round Indicators

    • february 26 2017
    • Family

    “Ken ”


    The Occidental Caribe is a very nice well maintained property it's a family resort with a great separation between the family side and the adult side per-say the side with all the activities for the kids is great water slides and great water play area also not to bad for the parents. The other side has the fun for the adults there's a nice swim up bar and some fun activities. The food wasn't bad but wasn't great either the buffet was very predictable every day it was a nice place to stay all in all.


    EVALUATION

    Round Indicators

    • february 26 2017
    • Toronto, Canada

    aloevera_11

    “Resort with Potential !”


    Been to Punta Cana before, I love the beaches! I am not overly fussy about the resorts b/c I truthfully go for the sun sand beach and drinks. During my stay however I noticed time after time that the people who work at this resort are not overly pleasant. I have been to many Caribbean resorts and this resorts staff by far were the least friendly. I question perhaps the management they have at this resort - to have majority of your staff not be very hospitable how are they being treated. The beach bar - the bartenders there are miserable. I felt like an inconvenience ask for a drink. Food is okay - a la carte are the way to go. Japanese is the best. If this place does something with there staff - you will have a good resort.


    EVALUATION

    Round Indicators

    • february 24 2017
    • Davenport, Iowa
    • Couples

    golfherum

    “Excellent Value”


    Just returned from a 10 day stay at Occidental Caribe. Check in was a little slow, but we were brought a beverage as we waited in line. Our room was missing the key pad for the security safe and it took a day to get someone to replace it. The rooms are a little small, but adequate. Noise can be heard from nearby balconies and the hallways. The resort is on a beautiful stretch of beach and is spread out beach front rather than set back away from the beach.. The pools and the ocean are nice. There are plenty of chairs on the beach. Plentiful bars and restaurants and the food is good. We especially liked the Japanese and French. We did not have the opportunity to try the Italian. You are allowed to make several reservations for your stay, a certain amount you can make ahead through guest services after your arrival. When you have met your book ahead quota, you can go the morning of each day and book a reservation for same day based on availability. This resort offers a great value for what you're charged. An observation we made from other reviews were that many of the things people complained about were because the people themselves were the cause. There is one bathroom at the beach restaurant that is crowded and well used. Also, tip to the hotel: let the name of the resort be seen on the beach. We were asked by people walking by what the name was. We would go back to this resort.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us, it is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday Occidental Caribe was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our chair lounge. We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • february 24 2017
    • Family

    Jewels H

    “Good from afar but far from good...”


    Our family of three stayed at the Occidental Caribe from February 12 to February 19th, 2017. We chose this hotel as it checked off most of the things we look for in an all-inclusive property such as being close to the airport, right on the beach, an opportunity to upgrade once on-site, a casino, a cappuccino/coffee bar, pool bar, small shops, buffet and a la carte options and some nightly entertainment. While the Occidental Caribe does offer these things and more, the property loses our vote to return because of all the small details missing that make a trip special. I would imagine at some point in it's history, this location would knock your socks off but over the years, she has become old, worn out and tired. It is my hope that under the new Occidental chain, this hotel will be restored. It is my understanding that in November 2016 it changed from the Barceló. Our personal challenges on our trip are as follows: The check-in process was outrageous - it took over 2 hours to receive our room and when we did, we were disappointed. We were taken to room 3406 which had a stunning view that overlooked the quiet pool and ocean but the overpowering stench of mildew once the door was opened was too much to bear. We declined the room and the instantly upset porter stomped off and we made our way back to the lobby only to get back in the line that hadn't seem to move. Rene, who had originally checked us in, saw us and would absolutely not make eye contact despite his cheerful demeanor just minutes before. In fact, he moved to a different part of the long counter to help others or dipped into the back room to avoid us as he had given us his personal guarantee that we would love the room. When it was our turn to step back to the counter, we asked to speak to the manager to make a room switch due to health reasons (one traveller has asthma). We spoke to Samuel who agreed to make the room switch to 7114. When we got to the new room, I will say it was much bigger than the previous one but this is where we really started to notice that things were worn out and tired. There were two bathrooms and both toilets had issues. One didn't flush well and the other ran all night. The bidet was broken, the clothesline in the tub was busted, the door into the bathroom was knocked off it's hinges, the sofa and chairs were so old and saggy the only we would dare sit on them was to put sheets over them, the patio windows were so scratched up you could barely see out and the most worrisome of it all, both patio doors locks were broken. It took leaving a public post to the manager on the Trip Advisor website to get it fixed because the 4 times prior to, the repairman would arrive and replace broken parts with more broken parts. It turns out, the whole door had to be taken apart and the actual repair was over an hour to complete. Having said that, the next folks in that room should experience smooth sailing as we had everything fixed prior to leaving :) There seems to be a dampness problem in all areas of this property. Although the new room didn't smell as bad, when we would get into bed at night, the bedding was damp and clammy. We know other guests were experiencing the same issue as you could see pillows and bedding out on many balconies to help dry things out during the day. We didn't experience issues with the room otherwise - we had a nice maid who always had our room clean and tidy and the small fridge stocked with mini beers, pop and water daily. Now on to food. The buffet is huge yet despite its size, the three of us, who are not picky eaters, struggled to come up with much more than pasta from the pasta bar. Yes, there is a bread, soup, meat, cheese and fresh fruit bar, main dishes and so forth but it all seemed recycled. The service was non-existent (no water, drinks, plate clearing) and the floor was so greasy. In the morning, we would gravitate towards the omelette bar and make toast in the Panini press. It wasn't until the third day that we felt like we hit the jackpot when we found that out at the pool bar where in the day they serve hamburgers, there is also a breakfast set up. It was heavenly to sit at the ocean and have an omelette made with care, not just slapped together. We typically had lunch at the pool bar where there is a small buffet and grill that serves hamburgers, hotdogs, fries and if you get lucky, chicken wings! The best place for lunch though, is the pizzeria that is upstairs from the pool. It's tucked away but is worth finding. The view of the beach is spectacular and the pizza is made fresh to order. As for the a la carte restaurants, we tried the Italian, Seafood, Mexican and Japanese. Hands down the Japanese was our favourite although it was very loud in there with all the yelling, clanging and banging. Somehow they found out we had a birthday that day, and made a special effort to present a cake. It was a nice touch and thanks to the staff for that. There is cappuccino machine at both lobby bars and it was hot and tasty. You can get it to go or in china cups if you are staying in the lobby. We venture to the casino a few nights and found the only reliable gaming was the roulette table. The slot machines wouldn't allow a max bet and there was always a commotion at the poker table about etiquette and rules that seem to swing in favour of the house. It is one place you can get free wifi but it is intermittent at best and is only available to those over 18. A good tip... you can pick up free wifi from the Royalton if you stand by the surf shack or the Riu if you are by the Mexican restaurant. The beach is stunning with lots of chairs, palm trees and clean, soft sand. There isn't a bar right on the beach but its not that far to walk. We brought our bubba's and found that worked well. We would like to caution that there are huge waves, even with a yellow flag and never turn your back on this part of the ocean. It can be a lot of fun but needs to be enjoyed with respect at all times. This isn't a gently sloping beach where children should play as the waves come very far up and recede very fast. The best spot for kids and less confident swimmers is definitely in the pool. And now the pool... there are many pools at this resort but the one with the bar is where we spent our time. The foam party on Saturday afternoon was so fun but the entire time, there were small kids in the pool and getting lost in the foam. I found this very dangerous and something the hotel management is going to have to do better with as it put people in danger. Yes, kids are their parent's responsibility but that doesn't really fly when bad things happen. Kids, copious amounts of booze and 5+ feet deep foam in our opinion does not mix. Why not have a kid's foam party in the kid's pool? Easy and safe solution. Just an observation... The pool bar staff are kept very busy yet not a lot of people get out of the pool. There also doesn't seem to be anyone being cut off which would explain all the puking going on, around and on the pool deck. More than a few times, we watched loaded people being taken away in wheel chairs. And everyone gets out of the pool with the soles of their feet blue from the paint. There are a few small shops that sell souvenirs and some basic things should you run out or forgot something. We didn't go to the gym or try any of the spa services - we weren't overly impressed with the general cleanliness of things in the open so didn't want to chance a dirty pedicure. The bank machine was not in service for our entire stay and were told it would be fixed on 20FEB2017. We did find a working bank machine next door at the Royalton but it only dispensed Dominican pesos. For a rate of 25% and showing your passport, you could change RD to USD but felt that was steep. There is not a drop of hand sanitizer on this property and we'd suggest you carry it everywhere. 2 of the 3 of us have come home so sick and feel partly to blame is the burning of garbage that happens nightly at this resort. When the one night we awoke to acrid smoke filling our room and then it happened two more times, none of the employees knew what we were talking about. It was other guests that told us that it is the hotel burning garbage and I did see it referred to in other reviews. For anyone who has witnessed a car fire, this is what smells like. Despite all this, we did manage to have fun once we realized we shouldn't look at anything too close and take it for what it was. All these hassles and lack of attention to detail are what is keeping this property from being top notch. We are open to questions if you have any.


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