Exclusive offer when you book on Barcelo.com

Get an additional 10% off* on our superior room categories when you book on Barcelo.com using the code: CARIBEPREMIUM

*Cannot be combined with the following offers: Flash Sale, Last Minute, Happy Days, Happy Nights, Happy Weekends, my Barceló, and Last Rooms. Valid for stays until May 31, 2017 (except April 14–18, 2017). Discount valid for Superior Sea Front View rooms, Premium Level Suites and the Presidential Premium Level Suite.

Aerial View of Barceló Hotel Punta Cana

Occidental Caribe

All Inclusive beachfront resort for the entire family in a magnificent setting that features swimming pools and tropical gardens. Carretera Macao, S/N, Playa Arena Gorda 23301 Punta Cana La Altagracia. República Dominicana
+1 809 476 7777 +1 809 412 2288
Occidental Caribe 4 out of 5 based on 8154 ratings. 8154 user reviews.
Occidental Caribe reviewed by Kaitlyn H on . Wellllll... it was actually 2015... But we totally loved this resort... so much so we plan on returning. Like most people we read the good and bad reviews and chose to give it a go...and glad we did. No major problems. Other than no... Rating: 4
map

Occidental Caribe

Carretera Macao, S/N, Playa Arena Gorda 23301 Punta Cana La Altagracia. República Dominicana  


Points of Interest

18 mi Punta Cana International Airport

9 mi Macao Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Caribe

4.0/5 Round Indicators
| 8148 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

39% Complete

3202

Very good

28% Complete

2288

Average

15% Complete

1238

Poor

9% Complete

742

Very poor

8% Complete

678

Filter by

Sort by

    Round Indicators
    Mike03072015 Ottawa, Canada. 02/23/2017 Family

    “Nice resort not so great room.”

    We arrived around 3pm and it was hot, we were disappointed that we were not greeted with a welcome drink. There was a waitress bringing drinks, but it was very slow so we went and got our own from the bar. Was a long wait to check in and we asked if we would be able to upgrade our rooms. She responded no were 100% full. She told us our luggage would be brought to our rooms, so we went ahead to find our rooms. Was disappointed to find out since being one number apart. We found that my room was on the other side of the storage cupboard and there was no way to get there but go around the courtyard. This storage cupboard had a metal gate on it that was very loud, screechy and banged around lots, which we heard all times of day including the middle of the night. The worst time was first thing in the morning 6:30-7am when the cleaning staff gathered out side our room and was impossible to sleep through, plus there were constant carts going by our room. Rooms very outdated and musty smelling but, the first thing we noticed in both our rooms the safes were both broken. I called the front desk to send someone to fix the safe and waited well over an hour for someone to come. Meanwhile we sent out kids to get our luggage that never showed up, it was still sitting in the lobby. So once all of this was finished around 6pm, the pool was closing and we barley made it to the beach to see the sunset that evening. The beach was amazing, and very clean! Absolutely nothing to complain about there. We had our first meal at the buffet and we found it hard to find anything decent to eat. There was not much selection and most of the food was cold. If your a wine drinker you won't want to drink the wine they serve at the buffet. It was terrible, we couldn't even drink it. We ended up ordering a bottle for $25. Breakfast the next day was pretty much the same, not much selection and everything was cold. The pools were clean and not too crowded. We ate lunch at the Mexican restaurant that day, they had a menu with a few choices on it. My sister said the Lemon Chicken was very good, I ordered the sandwich and it was ok. We had dinner and the Italian restaurant and it was not too bad, better wine from a bottle at least. The pasta was very tasty and the pumpkin soup was great! We had lunch at the pizza place upstairs the next day and it was very good also. We also went to the Dominican restaurant, and it was also decent. By far the best restaurant was the Japanese. Wi-fi was not cheap if you wanted to use it, it was free in the casino after 6pm (the only problem was the smoking). After the first night our tv pictures wasn't working, I told the front desk and was happy that they replaced the tv that afternoon. The maid service was spotty, they usually came too early and if you were still in your room they didn't come till later in the evening. I know my sister had a hard time getting towels, and had to share towels with her sons. On my last full day there is spent it waiting for over 2 hours to get the repairman to open my safe which wouldn't open. I called 3 times and asked the maid for the man to come. Once he fixed it, it was still not working well so I decided to carry everything around with me instead of waiting for the repairman to come back again. As a Travel Agent, overall I would tell my clients it was not a bad resort, was clean and had lots of stuff for our teenagers to do. I would have likely been saying this place was amazing if we had a better room, in a better location not beside the storage closet with the big giant loud gate. Also the service couldn't have been better, not too bad would give it 3* not 4* as they indicate.
    Round Indicators
    kirstenhaugland Litchfield, Minnesota. 02/22/2017 Family

    “I LOVE THIS PLACE!”

    From the minute my mother and i walked in, we were greeted with big smiles from everyone! absolutely LOVE this place. amazing staff, yummy drinks & good hospitality! special shoutout to Juan Castro for being so kind and generous and answering any questions we had! we absolutely loved our bartenders, Victor and Heriberto! very kind people! loved the pools and the beach space! very nice! definitely coming back soon!
    Round Indicators
    avomama23 02/22/2017 Family

    “Nice”

    The hotel was nice, kept clean and the staff were wonderful. The buffet food was ok, bland at times but that's to be expected. However, the fresh grilled seafood was delicious!! The pools were nice and the beach was gorgeous! There were always lounge chairs and plenty of shade if you need to get out of the midday sun. The hotel rooms were sub-par. They really do need to be updated. We had to call the front desk every other day to send someone to fix the safe and couldn't leave the room until someone came, which sometimes was over an hour. Overall, a good family resort but there are much better options in Punta Cana than this hotel.
    Round Indicators
    0808jr1130 Calgary, Canada. 02/22/2017 Family

    “Great resort for families”

    We stayed at Occidental Caribe with our 2 kids from Feb. 10-17. We had a wonderful time. The resort was really nice, well laid out and the pool and beach areas were beautiful. Lots of different restaurants and bars to keep everyone happy. We especially liked the Italian restaurant and got excellent service from Rogesmer. He took such good care of us and made our meal memorable. We liked the sax player at the Marien Lobby Bar every night and our favorite server was Martina. Not only did we get great service but she was so friendly and wonderful and really great with the kids. We recommend this resort for families and hopefully will go back some day.
    Round Indicators
    Veronica A 02/22/2017 Friends getaway

    “Good customer service ”

    When i arrived not the best experience. The lobby manager Jose Carrasco made the experience so good and got us what we wanted. If you want a nice strong drink go to Omar Alcantara at the bar in the lobby by the stairs that go to club. He works after 6pm.

    EVALUATION

    Round Indicators

    • february 23 2017
    • Ottawa, Canada
    • Family

    Mike03072015

    “Nice resort not so great room.”


    We arrived around 3pm and it was hot, we were disappointed that we were not greeted with a welcome drink. There was a waitress bringing drinks, but it was very slow so we went and got our own from the bar. Was a long wait to check in and we asked if we would be able to upgrade our rooms. She responded no were 100% full. She told us our luggage would be brought to our rooms, so we went ahead to find our rooms. Was disappointed to find out since being one number apart. We found that my room was on the other side of the storage cupboard and there was no way to get there but go around the courtyard. This storage cupboard had a metal gate on it that was very loud, screechy and banged around lots, which we heard all times of day including the middle of the night. The worst time was first thing in the morning 6:30-7am when the cleaning staff gathered out side our room and was impossible to sleep through, plus there were constant carts going by our room. Rooms very outdated and musty smelling but, the first thing we noticed in both our rooms the safes were both broken. I called the front desk to send someone to fix the safe and waited well over an hour for someone to come. Meanwhile we sent out kids to get our luggage that never showed up, it was still sitting in the lobby. So once all of this was finished around 6pm, the pool was closing and we barley made it to the beach to see the sunset that evening. The beach was amazing, and very clean! Absolutely nothing to complain about there. We had our first meal at the buffet and we found it hard to find anything decent to eat. There was not much selection and most of the food was cold. If your a wine drinker you won't want to drink the wine they serve at the buffet. It was terrible, we couldn't even drink it. We ended up ordering a bottle for $25. Breakfast the next day was pretty much the same, not much selection and everything was cold. The pools were clean and not too crowded. We ate lunch at the Mexican restaurant that day, they had a menu with a few choices on it. My sister said the Lemon Chicken was very good, I ordered the sandwich and it was ok. We had dinner and the Italian restaurant and it was not too bad, better wine from a bottle at least. The pasta was very tasty and the pumpkin soup was great! We had lunch at the pizza place upstairs the next day and it was very good also. We also went to the Dominican restaurant, and it was also decent. By far the best restaurant was the Japanese. Wi-fi was not cheap if you wanted to use it, it was free in the casino after 6pm (the only problem was the smoking). After the first night our tv pictures wasn't working, I told the front desk and was happy that they replaced the tv that afternoon. The maid service was spotty, they usually came too early and if you were still in your room they didn't come till later in the evening. I know my sister had a hard time getting towels, and had to share towels with her sons. On my last full day there is spent it waiting for over 2 hours to get the repairman to open my safe which wouldn't open. I called 3 times and asked the maid for the man to come. Once he fixed it, it was still not working well so I decided to carry everything around with me instead of waiting for the repairman to come back again. As a Travel Agent, overall I would tell my clients it was not a bad resort, was clean and had lots of stuff for our teenagers to do. I would have likely been saying this place was amazing if we had a better room, in a better location not beside the storage closet with the big giant loud gate. Also the service couldn't have been better, not too bad would give it 3* not 4* as they indicate.


    EVALUATION

    Round Indicators

    • february 22 2017
    • Litchfield, Minnesota
    • Family

    kirstenhaugland

    “I LOVE THIS PLACE!”


    From the minute my mother and i walked in, we were greeted with big smiles from everyone! absolutely LOVE this place. amazing staff, yummy drinks & good hospitality! special shoutout to Juan Castro for being so kind and generous and answering any questions we had! we absolutely loved our bartenders, Victor and Heriberto! very kind people! loved the pools and the beach space! very nice! definitely coming back soon!


    EVALUATION

    Round Indicators

    • february 22 2017
    • Family

    avomama23

    “Nice”


    The hotel was nice, kept clean and the staff were wonderful. The buffet food was ok, bland at times but that's to be expected. However, the fresh grilled seafood was delicious!! The pools were nice and the beach was gorgeous! There were always lounge chairs and plenty of shade if you need to get out of the midday sun. The hotel rooms were sub-par. They really do need to be updated. We had to call the front desk every other day to send someone to fix the safe and couldn't leave the room until someone came, which sometimes was over an hour. Overall, a good family resort but there are much better options in Punta Cana than this hotel.


    EVALUATION

    Round Indicators

    • february 22 2017
    • Calgary, Canada
    • Family

    0808jr1130

    “Great resort for families”


    We stayed at Occidental Caribe with our 2 kids from Feb. 10-17. We had a wonderful time. The resort was really nice, well laid out and the pool and beach areas were beautiful. Lots of different restaurants and bars to keep everyone happy. We especially liked the Italian restaurant and got excellent service from Rogesmer. He took such good care of us and made our meal memorable. We liked the sax player at the Marien Lobby Bar every night and our favorite server was Martina. Not only did we get great service but she was so friendly and wonderful and really great with the kids. We recommend this resort for families and hopefully will go back some day.


    EVALUATION

    Round Indicators

    • february 22 2017
    • Friends getaway

    Veronica A

    “Good customer service ”


    When i arrived not the best experience. The lobby manager Jose Carrasco made the experience so good and got us what we wanted. If you want a nice strong drink go to Omar Alcantara at the bar in the lobby by the stairs that go to club. He works after 6pm.


    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z