Reopening of the Occidental Punta Cana

The experience of staying at our completely renovated hotel means waking up every day beside a stunning coral beach and the wonderful sea at Bavaro Beach.

Guests will also be able to enjoy a wide range of culinary delights, as well as leisure and sports activities, in the Dominican Republic.

Hotel Beach  Occidental Grand Punta Cana Resort

Occidental Punta Cana

Texto: 37168 This large resort in Punta Cana brings together the best variety of water sports and entertainment options including the famous Mangú dance club. Avda. España, S/N. Playa El Cortecito 23301 Punta Cana La Altagracia. República Dominicana
809 221 8787 809 221 8790
Occidental Punta Cana Texto: 37168 4 out of 5 based on 304 ratings. 304 user reviews.
Occidental Punta Cana reviewed by shawnlevy on . amazing staff the staff here are outstanding!! they all just want to make you happy and make sure you have a goo vacation. they are so friendly and make sure to be your friend by the 1st day!! and for the kids... Rating: 5
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Occidental Punta Cana

Avda. España, S/N. Playa El Cortecito 23301 Punta Cana La Altagracia. República Dominicana  


Points of Interest

15 mi Punta Cana International Airport

Right on the beach Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Punta Cana

4.0/5 Round Indicators
| 309 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

46% Complete

144

Very good

21% Complete

67

Average

12% Complete

38

Poor

8% Complete

27

Very poor

11% Complete

35

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    Round Indicators
    shawnlevy Montreal, Canada. 02/22/2017 Family

    “amazing staff”

    the staff here are outstanding!! they all just want to make you happy and make sure you have a goo vacation. they are so friendly and make sure to be your friend by the 1st day!! and for the kids club, i have been here since i was a baby and the same lady ,esperanza,who knows me since i was small is so loving and caring! great hotel. i cant remember all the names of the people who were the animators when i was here but i do remember jorge, mariposa, ismael, chocolate, genesis perez ,olga, scobidu , alejandro, cuchi ,diva and everyone else. truly amazing
    Round Indicators
    David M 02/21/2017 Family

    “Excelente vacatione”

    The hotel is very good for a lots of reasons. I had a great experience, is the best place that i have visited. The rooms are comfortable anda are always clean. The activities are so funny and the food is nice. The entertainment team has been the best, and the best entertaiment 50cent jorge ortiz. and the other guys are very good too chocolate. la diva. Roger. Maria.
    Round Indicators
    kfroiland84 Garner, Iowa. 02/21/2017 Family

    “Amazing Vacation Excellent Resort”

    We went down as a family of 9 with adults and children everyone had an amazing time!! We loved it! Didn't want the trip to end we met amazing staff and people at the resort; very helpful and nice. The younger children utilized the "kids club" they had a blast they loved it!! They asked to go there every day for a little bit to play they loved the staff that was there!! Hands down an amazing clean and fun resort will go back for sure!!! Fun for everyone of all ages!!!
    Round Indicators
    Michelle B Albert Lea. 02/21/2017 Couples

    “Lacking Service / Amazing beach”

    I will start with our arrival. I had purchased the upgrade to the First Club and Oceanfront room with a Honeymoon package. The Honeymoon package consisted of a sparkling wine and fruit plate in out room at arrival. When we arrived in our room 26224, it was the best, 2nd floor, overlooking the beach and could not have been any closer to the ocean, but we walked in an seen 2 double beds and no honeymoon fruit plate. We stayed in the room because we could not find a better view and the plate showed up 2 days later after calling twice for it.. Food: not impressed, the buffet was the same items everyday except a couple of items. This got old quickly. Make sure you book the a la carte restaurants as soon as you can. They were ok, but the best meal there was the Taco restaurant that was open from 6pm to 6am. Service: I had to call for a blanket - never received it. I also called for TV guide, that also never showed. Bars: The beach has a First Club bar and a Grand Bar, unless you have check in under one of those you can not use them. We had the First Club and the bartender Wilda? was the best and made great drinks with some top shelf alcohol. You will only find the top shelf alcohol at the lobby bar or the beach bar. Beach: Was amazing, it is like walking on flour. They have great loungers that elevate at the knee. There is a restaurant down the beach 25 min walk that is call Captain Cook, we went there for sea food, it was amazing. If you are looking at the beach, walk to the right. We were in the renovated side of the resort. The mini bar consists of 2 cokes, 2 sprites. Every other day we received 2 beers. Overall, it was a great trip, but I would not go back to the same resort due to the lack of service and food selection. Dont dwell on the negative and focus that you are on vacation.
    Round Indicators
    shelbyhickey Toronto, Canada. 02/21/2017 Family

    “New renovations are beautiful.. unfortunately the staff wreck everything good about this hotel”

    If you would like to know about the hotel itself, its beautiful. New, comfy beds, big beautiful rooms, lots of pools, bars, beautiful ocean, sand, lots of chairs, food ( im vegetarian so it was harder for me, this hotel did not have many options for me, mainly meat options ). One negative about the hotel was they were working on the pipe lines and didn't notify anyone so the entire week we had issues with water in the entire hotel. Couldn't flush the toilet or have a shower for half the day on two different days. As well as the public bathrooms need to be cleaned more, especially by the pool bar, I refused to go back it was so nasty. This review is solely on the horrific customer service my family and I received. From the second we checked in there was problems. Had to go back and forth about 4 times from the lobby to rooms, which is pretty far, then end up having to bring our suitcases out to another room. Everyday we were woken up by a maid barging in our room, no knock no nothing. This really bothered me as there is a cleaning sign you put when you want them to come in, if there is no sign of course they should not enter. Another morning woken up by banging on the door, it was people wanting to come in and spray our room, as we seen 2 baby cockroaches during our stay. Two different days we had to ask the maids to ensure to clean our room since they did not the 2 days prior. ALL the staff are just straight up LAZY and DONT CARE. It makes me so upset because there are people who are dying for jobs and who will take pride in what they do. No one wanted to help with any question or concern, would just tell you go ask this person, go look here etc. We had to go in a circle and ask 5 different people for a damn band-aid, I just got fed up and went and bought some from the little store inside the hotel. When I went to book the a la cartes, the guy just looked at me, no hello, how are you, nothing. He asked what do you want. I explained what I wanted to do and he straight up told me he was busy and had things to do that he will only do one for me. I had enough and told him no I came out of my way to come see you and I am here now so you will book all 5 for me since this is your job. He did do it for me, but not happily I can let you know that. Any drinks that were ordered were rushed and tasted awful, they just didn't care. To be honest I could go on and on, its just that the people really dont care at all, and it completely brings down this hotel. It is beautiful and has such potential with all new renovations, but all staff needs to be changed immediately.I travel every 3 months to Punta Cana, and had even previously been to Occidental before the reservations, and this by far was the worst customer service I have ever received. Please let me add I booked Preferred Club, and they still did NOTHING TO HELP. There is nothing additional I received that was listed in my package, besides having the pool towels already in my room. I was extremely angry about that, as I was promised many things when booking. I asked a staff member about the things I was promised, again just received the run around. The only great thing about this customer service is SANTOS!!! He is upstairs at the bar beside where they make pizzas, only at night though. He is beyond amazing and has become apart of our family as we have now spent two vacations with him. He is the highlight of everyones night and always ensures you are having a great time and laughing the night away- HE NEEDS A RAISE!! I would not return until I was sure the staff are working on a luxury level of customer service as they should be!

    EVALUATION

    Round Indicators

    • february 22 2017
    • Montreal, Canada
    • Family

    shawnlevy

    “amazing staff”


    the staff here are outstanding!! they all just want to make you happy and make sure you have a goo vacation. they are so friendly and make sure to be your friend by the 1st day!! and for the kids club, i have been here since i was a baby and the same lady ,esperanza,who knows me since i was small is so loving and caring! great hotel. i cant remember all the names of the people who were the animators when i was here but i do remember jorge, mariposa, ismael, chocolate, genesis perez ,olga, scobidu , alejandro, cuchi ,diva and everyone else. truly amazing


    EVALUATION

    Round Indicators

    • february 21 2017
    • Family

    David M

    “Excelente vacatione”


    The hotel is very good for a lots of reasons. I had a great experience, is the best place that i have visited. The rooms are comfortable anda are always clean. The activities are so funny and the food is nice. The entertainment team has been the best, and the best entertaiment 50cent jorge ortiz. and the other guys are very good too chocolate. la diva. Roger. Maria.


    EVALUATION

    Round Indicators

    • february 21 2017
    • Garner, Iowa
    • Family

    kfroiland84

    “Amazing Vacation Excellent Resort”


    We went down as a family of 9 with adults and children everyone had an amazing time!! We loved it! Didn't want the trip to end we met amazing staff and people at the resort; very helpful and nice. The younger children utilized the "kids club" they had a blast they loved it!! They asked to go there every day for a little bit to play they loved the staff that was there!! Hands down an amazing clean and fun resort will go back for sure!!! Fun for everyone of all ages!!!


    EVALUATION

    Round Indicators

    • february 21 2017
    • Albert Lea
    • Couples

    Michelle B

    “Lacking Service / Amazing beach”


    I will start with our arrival. I had purchased the upgrade to the First Club and Oceanfront room with a Honeymoon package. The Honeymoon package consisted of a sparkling wine and fruit plate in out room at arrival. When we arrived in our room 26224, it was the best, 2nd floor, overlooking the beach and could not have been any closer to the ocean, but we walked in an seen 2 double beds and no honeymoon fruit plate. We stayed in the room because we could not find a better view and the plate showed up 2 days later after calling twice for it.. Food: not impressed, the buffet was the same items everyday except a couple of items. This got old quickly. Make sure you book the a la carte restaurants as soon as you can. They were ok, but the best meal there was the Taco restaurant that was open from 6pm to 6am. Service: I had to call for a blanket - never received it. I also called for TV guide, that also never showed. Bars: The beach has a First Club bar and a Grand Bar, unless you have check in under one of those you can not use them. We had the First Club and the bartender Wilda? was the best and made great drinks with some top shelf alcohol. You will only find the top shelf alcohol at the lobby bar or the beach bar. Beach: Was amazing, it is like walking on flour. They have great loungers that elevate at the knee. There is a restaurant down the beach 25 min walk that is call Captain Cook, we went there for sea food, it was amazing. If you are looking at the beach, walk to the right. We were in the renovated side of the resort. The mini bar consists of 2 cokes, 2 sprites. Every other day we received 2 beers. Overall, it was a great trip, but I would not go back to the same resort due to the lack of service and food selection. Dont dwell on the negative and focus that you are on vacation.


    EVALUATION

    Round Indicators

    • february 21 2017
    • Toronto, Canada
    • Family

    shelbyhickey

    “New renovations are beautiful.. unfortunately the staff wreck everything good about this hotel”


    If you would like to know about the hotel itself, its beautiful. New, comfy beds, big beautiful rooms, lots of pools, bars, beautiful ocean, sand, lots of chairs, food ( im vegetarian so it was harder for me, this hotel did not have many options for me, mainly meat options ). One negative about the hotel was they were working on the pipe lines and didn't notify anyone so the entire week we had issues with water in the entire hotel. Couldn't flush the toilet or have a shower for half the day on two different days. As well as the public bathrooms need to be cleaned more, especially by the pool bar, I refused to go back it was so nasty. This review is solely on the horrific customer service my family and I received. From the second we checked in there was problems. Had to go back and forth about 4 times from the lobby to rooms, which is pretty far, then end up having to bring our suitcases out to another room. Everyday we were woken up by a maid barging in our room, no knock no nothing. This really bothered me as there is a cleaning sign you put when you want them to come in, if there is no sign of course they should not enter. Another morning woken up by banging on the door, it was people wanting to come in and spray our room, as we seen 2 baby cockroaches during our stay. Two different days we had to ask the maids to ensure to clean our room since they did not the 2 days prior. ALL the staff are just straight up LAZY and DONT CARE. It makes me so upset because there are people who are dying for jobs and who will take pride in what they do. No one wanted to help with any question or concern, would just tell you go ask this person, go look here etc. We had to go in a circle and ask 5 different people for a damn band-aid, I just got fed up and went and bought some from the little store inside the hotel. When I went to book the a la cartes, the guy just looked at me, no hello, how are you, nothing. He asked what do you want. I explained what I wanted to do and he straight up told me he was busy and had things to do that he will only do one for me. I had enough and told him no I came out of my way to come see you and I am here now so you will book all 5 for me since this is your job. He did do it for me, but not happily I can let you know that. Any drinks that were ordered were rushed and tasted awful, they just didn't care. To be honest I could go on and on, its just that the people really dont care at all, and it completely brings down this hotel. It is beautiful and has such potential with all new renovations, but all staff needs to be changed immediately.I travel every 3 months to Punta Cana, and had even previously been to Occidental before the reservations, and this by far was the worst customer service I have ever received. Please let me add I booked Preferred Club, and they still did NOTHING TO HELP. There is nothing additional I received that was listed in my package, besides having the pool towels already in my room. I was extremely angry about that, as I was promised many things when booking. I asked a staff member about the things I was promised, again just received the run around. The only great thing about this customer service is SANTOS!!! He is upstairs at the bar beside where they make pizzas, only at night though. He is beyond amazing and has become apart of our family as we have now spent two vacations with him. He is the highlight of everyones night and always ensures you are having a great time and laughing the night away- HE NEEDS A RAISE!! I would not return until I was sure the staff are working on a luxury level of customer service as they should be!


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