Hotel Beach  Occidental Grand Punta Cana Resort

Occidental Punta Cana

Texto: 37264 This large resort in Punta Cana brings together the best variety of water sports and entertainment options including the famous Mangú dance club. Carretera Arena Gorda, Friusa 23301 Punta Cana | La Altagracia | República Dominicana
809 221 8787 809 221 8790
Occidental Punta Cana Texto: 37264 4 out of 5 based on 1009 ratings. 1009 user reviews.
Occidental Punta Cana reviewed by sachdevrajiv on . Punta Cana anniversary trip When we got there our room was not ready. We had to wait for nearly 1.5 hours to get our room. We were asked to go to the restaurant to eat. We were not allowed in because the restaurant closed at... Rating: 2
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Occidental Punta Cana

Carretera Arena Gorda, Friusa 23301 Punta Cana   La Altagracia   República Dominicana  


Points of Interest

15 mi Punta Cana International Airport

Right on the beach Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Occidental Punta Cana

4.0/5 Round Indicators
| 1021 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

52% Complete

537

Very good

22% Complete

231

Average

10% Complete

106

Poor

6% Complete

71

Very poor

7% Complete

79

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    Round Indicators
    Wicki K 05/22/2017 Family

    “2 amazing family vacation weeks at Occidental Punta Cana”

    2 adults and 4 kids 8-14 years old had an amazing time at Occidental Punta Cana. Especially the Activity team with their ongoing energy and friendlyness were amazing. I remember Diva, Chokolate and Jose. But they were ALL very professional and made the stay even better for us and our kids. We joined almost all the activities during our 2 weeks stay and we had a laugh at their Western show. Variety of food was fine and service good. The area Bavaro is just wonderful. The beach is amazing. We will gladly recommend this resort for family and couple vacation.
    Round Indicators
    Jeff C Manassas, Virginia, USA. 05/21/2017 Couples

    “Good this time...not great”

    Beautiful resort. Very friendly staff. Although this time around i cannot give a 10. Still worth a visit. Overall great place. It's better to under promise and over deliver than promise and not deliver!

    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
     Dear Jeff C, We thank you for taking the time to share your recent experience at the Occidental Punta Cana with us. We are glad that in general we were able to have satisfied your expectations and sincerely apologize for any difficulties you may have experienced. Needless to say, we are saddened that any difficulties marred your perspective of our holiday offering. We always strive to offer each and every one of our guests an excellent holiday experience and we are thrilled to know that in spite of this we managed to do so in your case. That said, we are constantly refreshing and renewing our services and facilities to ensure that our guest want to return year after year, which is why we guarantee that we will make the necessary improvements. Once again, we thank you for choosing to stay at the Occidental Punta Cana. We are definitely looking forward to host you on your next visit to the Dominican Republic. Once future plans to visit do arise, please feel free to contact us with any inquiry you may have. We guarantee your next visit will be far better than your last. It was our pleasure to serve you. Best regards, Scarlett Acosta Community Manager

    Round Indicators
    Jessie L 05/20/2017 Friends getaway

    “"That Nightmare Will Never Happen to Me" - Wrong”

    Before I start, I want to say I am not one of those snooty people who requires a flawless vacation to enjoy it. I am very down to earth. I also know mistakes happen, and am quick to forgive so long as someone takes ownership and tries to compensate for their mistakes. DO NOT BOOK THROUGH TRANSAT. EVER. I would be worried to book at this resort even with a different provider but Transat's service was deplorable. 3 months after our trip, we still do not know who ultimately messed up because none of the businesses will own up. We booked through Trip Central, Transat was our provider, and Occidental Punta Cana for our stay. We had a 2 hour delay for our flight out there (completely fine, it happens) and a 2-3 hour delay coming home (again, it happens). We arrived at Occidental at 1 am and 13 of us were told the resort was full; we would not be getting a room that night. Everyone there had done their due diligence and printed their booking information to prove our bookings. Sorry, no rooms. At approximately 3:30 am we were shipped to another resort after hours of waiting for....not really sure what?. 4:30 am we had been checked in (not sure why it took so long since obviously no one else was checking in at dawn). Half of us were escorted to our rooms, my boyfriend and I were told "down the hallway all the way to the end on the left". We arrived at a pitch black, dank corner of a 3000 room resort to find our room. Safe didn't work, TV didn't work (who cares, no one should be watching TV on vacation but it's the principal of the matter). Smelled weird. We were told we had to be up at 8:30 to meet our Transat rep to work out this problem. None of us got any sleep because we were so exhausted and frustrated at this point. We were told next morning we could go back to the other resort if we wanted (not sure how there were no rooms at 5am but all of a sudden at 9am there are enough??). Shipped back in several different shuttles, all disorganized around..noon. At 1pm we were told there would be rooms but none were ready. Sat in the lobby with our luggage for a while then thought screw this. Threw our stuff on a luggage carrier and went for a swim. We had been paying for services for almost 24 hours after all and receiving none. Around dinnertime our rooms were finally ready, almost 24 hours after we should have checked in. Have I mentioned yet that this trip cost us $1400, and our price included the 'superior preference club' which in retrospect feels like a cruel joke. Beach was GORGEOUS. Pools were cool. Resort itself was beautiful. Tons of people selling stuff, which I understand but was so exhausted by it on the beach by the end of the week. The A La Carte restaurants were fabulous and there was a huge variety of evening food and snacks that were delicious. Every night we got to try a new a la carte. The buffet and snack bars during the day were awful and I felt quite sick when I ate any of it so I stuck to a small breakfast and ate a lot at dinner. The service was meh. Asked for a lot of drinks and had a completely different drink handed to us. Booze is booze so that wasn't a huge concern for us. Had our table given away twice at breakfast (someone seated us and by the time we came back from the buffet they had seated someone else at our table). This was a bit annoying, but again not really a huge deal. Here's what I guess my message would be. Dominican Republic should not cost $1400 unless you are getting 4 or 5 star service. Had I paid $1000-$1100 for this trip, my expectations would have been different and I would have seen all the inconsistencies and poor communication differently. If you can manage to book this trip at a lower price than I did, I think you will like the resort. DO NOT BOOK THROUGH TRANSAT and I highly recommend calling the resort 24 hours before as a reminder you are coming. Even by doing that, this could still happen to you. Several people in our party called ahead and it still happened. i know people don't always have time for such lengthy reviews; there are several other things that happened that put a damper on our trip that I have LEFT OUT because I don't think it helps at this point to review them all in detail. For what I paid, I expected different service from everyone involved: Trip Central, Transat and Occidental. Compensation does not only mean money. An apology and knowing that someone felt really awful about what happened to us likely would have sweetened the sour taste in my mouth. The businesses we dealt with have completely deplorable customer service and I urge anyone reading this to carefully consider giving your valuable business to someone else who deserves it. Because your business IS valuable and these businesses won't recognize that. Your dream vacation should be just that; that is why you pay as much as you do to travel. This was not a dream, it was a nightmare.

    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
     Dear Jessie L, We appreciate the time taken to share your recent experience at the Occidental Punta Cana with us and the TripAdvisor community. That said, this moment warrants a sincere apology on our behalf for being unable to successfully meet your expectations. With regards to your opinion of our food selection and the difficulties you faced we will take every measure to avoid situations like this in the future. Your comments have been forwarded to the management for review, so any of the issues you faced are adequately investigated and addressed. Our primary goal is, and always will be, to offer each and every one single one nothing less than an excellent experience, a five-star quality of service. We will look further into your case and contact you directly. Once again, we thank you for choosing the Occidental Punta Cana as you holiday destination. We would like you to consider giving us another chance to host you. We guarantee that next experience will be far better than your last. When plans to return do arise, please do not hesitate to connect with us directly through the contact information provided in our website or through TripAdvisor’s direct messaging serviced. It was our pleasure to serve you. Best regard, Scarlett Acosta Community Manager

    Round Indicators
    Lois V Jersey City, New Jersey. 05/19/2017 Friends getaway

    “7 great days”

    We had a great time at this facility. However if you were vegan this would be difficult. Please stock some veggie burgers, and have some oatmeal made with water available. The vegetables were abundant but most had cheese added..this could have been put on the side for those who wished cheese. Nuts and dried fruit would also be appreciated, as well as beans made without meat or chicken. Chef at the royall club was very accommodating and did the best he could.

    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
     Dear Lois V, Thank you so much for taking the time to leave a review regarding your recent stay at the Occidental Punta Cana. Leaving positive feedback for the TripAdvisor community does not only motivate our collaborators to continue offering a super quality of service, but it also benefits other travelers when deciding on their holiday prospects. That said, we are elated to have received such a stellar review on your behalf and, it goes without saying, that your loyalty is our greatest achievement. Our collaborators work tirelessly to provide each and every one of our guest nothing less than an excellent holiday experience. We are thrilled to know we succeeded in your case. We reiterate our appreciation to you for having chosen to stay with us. Please feel free to connect with us through the contact information available on our website or through TripAdvisor’s direct messaging service once plans to return do arise. It was truly a pleasure to serve you. Cordial regards, Scarlett Acosta Community Manager

    Round Indicators
    Johans S 05/19/2017 Family

    “Occidental Punta Cana Family Vacation ”

    It has been unforgettable vacation. Animation Staff was outstanding, La Diva, Granpa, Roger, Heriberto among others made us feel so good. At the Main buffet Anarely Bonilla deserves 5 stars for her dedication at work, and the last but not least is the main reference of the Occidental Punta Cana, Mr. Santo. Santo is the bartender in "La Bodeguita". The best time we had was with him. Made us feel VIP. I highly recommend this place, but what makes this place high rated is not the place itself, is the people. Wonderful people.

    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
     Dear Johans S, Thank you so much for taking the time to leave a review regarding your recent stay at the Occidental Punta Cana. Leaving positive feedback for the TripAdvisor community does not only motivate our collaborators to continue offering a super quality of service, but it also benefits other travelers when deciding on their holiday prospects. That said, we are elated to have received such a stellar review on your behalf and, it goes without saying, that your loyalty is our greatest achievement. Our collaborators work tirelessly to provide each and every one of our guest nothing less than an excellent holiday experience. We are thrilled to know we succeeded in your case and I will certainly share your review with Santos. We reiterate our appreciation to you for having chosen to stay with us. Please feel free to connect with us through the contact information available on our website or through TripAdvisor’s direct messaging service once plans to return do arise. It was truly a pleasure to serve you. Cordially, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • may 22 2017
    • Family

    Wicki K

    “2 amazing family vacation weeks at Occidental Punta Cana”


    2 adults and 4 kids 8-14 years old had an amazing time at Occidental Punta Cana. Especially the Activity team with their ongoing energy and friendlyness were amazing. I remember Diva, Chokolate and Jose. But they were ALL very professional and made the stay even better for us and our kids. We joined almost all the activities during our 2 weeks stay and we had a laugh at their Western show. Variety of food was fine and service good. The area Bavaro is just wonderful. The beach is amazing. We will gladly recommend this resort for family and couple vacation.


    EVALUATION

    Round Indicators

    • may 21 2017
    • Manassas, Virginia, USA
    • Couples

    Jeff C

    “Good this time...not great”


    Beautiful resort. Very friendly staff. Although this time around i cannot give a 10. Still worth a visit. Overall great place. It's better to under promise and over deliver than promise and not deliver!


    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
    Dear Jeff C, We thank you for taking the time to share your recent experience at the Occidental Punta Cana with us. We are glad that in general we were able to have satisfied your expectations and sincerely apologize for any difficulties you may have experienced. Needless to say, we are saddened that any difficulties marred your perspective of our holiday offering. We always strive to offer each and every one of our guests an excellent holiday experience and we are thrilled to know that in spite of this we managed to do so in your case. That said, we are constantly refreshing and renewing our services and facilities to ensure that our guest want to return year after year, which is why we guarantee that we will make the necessary improvements. Once again, we thank you for choosing to stay at the Occidental Punta Cana. We are definitely looking forward to host you on your next visit to the Dominican Republic. Once future plans to visit do arise, please feel free to contact us with any inquiry you may have. We guarantee your next visit will be far better than your last. It was our pleasure to serve you. Best regards, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • may 20 2017
    • Friends getaway

    Jessie L

    “"That Nightmare Will Never Happen to Me" - Wrong”


    Before I start, I want to say I am not one of those snooty people who requires a flawless vacation to enjoy it. I am very down to earth. I also know mistakes happen, and am quick to forgive so long as someone takes ownership and tries to compensate for their mistakes. DO NOT BOOK THROUGH TRANSAT. EVER. I would be worried to book at this resort even with a different provider but Transat's service was deplorable. 3 months after our trip, we still do not know who ultimately messed up because none of the businesses will own up. We booked through Trip Central, Transat was our provider, and Occidental Punta Cana for our stay. We had a 2 hour delay for our flight out there (completely fine, it happens) and a 2-3 hour delay coming home (again, it happens). We arrived at Occidental at 1 am and 13 of us were told the resort was full; we would not be getting a room that night. Everyone there had done their due diligence and printed their booking information to prove our bookings. Sorry, no rooms. At approximately 3:30 am we were shipped to another resort after hours of waiting for....not really sure what?. 4:30 am we had been checked in (not sure why it took so long since obviously no one else was checking in at dawn). Half of us were escorted to our rooms, my boyfriend and I were told "down the hallway all the way to the end on the left". We arrived at a pitch black, dank corner of a 3000 room resort to find our room. Safe didn't work, TV didn't work (who cares, no one should be watching TV on vacation but it's the principal of the matter). Smelled weird. We were told we had to be up at 8:30 to meet our Transat rep to work out this problem. None of us got any sleep because we were so exhausted and frustrated at this point. We were told next morning we could go back to the other resort if we wanted (not sure how there were no rooms at 5am but all of a sudden at 9am there are enough??). Shipped back in several different shuttles, all disorganized around..noon. At 1pm we were told there would be rooms but none were ready. Sat in the lobby with our luggage for a while then thought screw this. Threw our stuff on a luggage carrier and went for a swim. We had been paying for services for almost 24 hours after all and receiving none. Around dinnertime our rooms were finally ready, almost 24 hours after we should have checked in. Have I mentioned yet that this trip cost us $1400, and our price included the 'superior preference club' which in retrospect feels like a cruel joke. Beach was GORGEOUS. Pools were cool. Resort itself was beautiful. Tons of people selling stuff, which I understand but was so exhausted by it on the beach by the end of the week. The A La Carte restaurants were fabulous and there was a huge variety of evening food and snacks that were delicious. Every night we got to try a new a la carte. The buffet and snack bars during the day were awful and I felt quite sick when I ate any of it so I stuck to a small breakfast and ate a lot at dinner. The service was meh. Asked for a lot of drinks and had a completely different drink handed to us. Booze is booze so that wasn't a huge concern for us. Had our table given away twice at breakfast (someone seated us and by the time we came back from the buffet they had seated someone else at our table). This was a bit annoying, but again not really a huge deal. Here's what I guess my message would be. Dominican Republic should not cost $1400 unless you are getting 4 or 5 star service. Had I paid $1000-$1100 for this trip, my expectations would have been different and I would have seen all the inconsistencies and poor communication differently. If you can manage to book this trip at a lower price than I did, I think you will like the resort. DO NOT BOOK THROUGH TRANSAT and I highly recommend calling the resort 24 hours before as a reminder you are coming. Even by doing that, this could still happen to you. Several people in our party called ahead and it still happened. i know people don't always have time for such lengthy reviews; there are several other things that happened that put a damper on our trip that I have LEFT OUT because I don't think it helps at this point to review them all in detail. For what I paid, I expected different service from everyone involved: Trip Central, Transat and Occidental. Compensation does not only mean money. An apology and knowing that someone felt really awful about what happened to us likely would have sweetened the sour taste in my mouth. The businesses we dealt with have completely deplorable customer service and I urge anyone reading this to carefully consider giving your valuable business to someone else who deserves it. Because your business IS valuable and these businesses won't recognize that. Your dream vacation should be just that; that is why you pay as much as you do to travel. This was not a dream, it was a nightmare.


    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
    Dear Jessie L, We appreciate the time taken to share your recent experience at the Occidental Punta Cana with us and the TripAdvisor community. That said, this moment warrants a sincere apology on our behalf for being unable to successfully meet your expectations. With regards to your opinion of our food selection and the difficulties you faced we will take every measure to avoid situations like this in the future. Your comments have been forwarded to the management for review, so any of the issues you faced are adequately investigated and addressed. Our primary goal is, and always will be, to offer each and every one single one nothing less than an excellent experience, a five-star quality of service. We will look further into your case and contact you directly. Once again, we thank you for choosing the Occidental Punta Cana as you holiday destination. We would like you to consider giving us another chance to host you. We guarantee that next experience will be far better than your last. When plans to return do arise, please do not hesitate to connect with us directly through the contact information provided in our website or through TripAdvisor’s direct messaging serviced. It was our pleasure to serve you. Best regard, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • may 19 2017
    • Jersey City, New Jersey
    • Friends getaway

    Lois V

    “7 great days”


    We had a great time at this facility. However if you were vegan this would be difficult. Please stock some veggie burgers, and have some oatmeal made with water available. The vegetables were abundant but most had cheese added..this could have been put on the side for those who wished cheese. Nuts and dried fruit would also be appreciated, as well as beans made without meat or chicken. Chef at the royall club was very accommodating and did the best he could.


    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
    Dear Lois V, Thank you so much for taking the time to leave a review regarding your recent stay at the Occidental Punta Cana. Leaving positive feedback for the TripAdvisor community does not only motivate our collaborators to continue offering a super quality of service, but it also benefits other travelers when deciding on their holiday prospects. That said, we are elated to have received such a stellar review on your behalf and, it goes without saying, that your loyalty is our greatest achievement. Our collaborators work tirelessly to provide each and every one of our guest nothing less than an excellent holiday experience. We are thrilled to know we succeeded in your case. We reiterate our appreciation to you for having chosen to stay with us. Please feel free to connect with us through the contact information available on our website or through TripAdvisor’s direct messaging service once plans to return do arise. It was truly a pleasure to serve you. Cordial regards, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • may 19 2017
    • Family

    Johans S

    “Occidental Punta Cana Family Vacation ”


    It has been unforgettable vacation. Animation Staff was outstanding, La Diva, Granpa, Roger, Heriberto among others made us feel so good. At the Main buffet Anarely Bonilla deserves 5 stars for her dedication at work, and the last but not least is the main reference of the Occidental Punta Cana, Mr. Santo. Santo is the bartender in "La Bodeguita". The best time we had was with him. Made us feel VIP. I highly recommend this place, but what makes this place high rated is not the place itself, is the people. Wonderful people.


    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
    Dear Johans S, Thank you so much for taking the time to leave a review regarding your recent stay at the Occidental Punta Cana. Leaving positive feedback for the TripAdvisor community does not only motivate our collaborators to continue offering a super quality of service, but it also benefits other travelers when deciding on their holiday prospects. That said, we are elated to have received such a stellar review on your behalf and, it goes without saying, that your loyalty is our greatest achievement. Our collaborators work tirelessly to provide each and every one of our guest nothing less than an excellent holiday experience. We are thrilled to know we succeeded in your case and I will certainly share your review with Santos. We reiterate our appreciation to you for having chosen to stay with us. Please feel free to connect with us through the contact information available on our website or through TripAdvisor’s direct messaging service once plans to return do arise. It was truly a pleasure to serve you. Cordially, Scarlett Acosta Community Manager

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