Reopening of the Occidental Punta Cana

The experience of staying at our completely renovated hotel means waking up every day beside a stunning coral beach and the wonderful sea at Bavaro Beach.

Guests will also be able to enjoy a wide range of culinary delights, as well as leisure and sports activities, in the Dominican Republic.

Hotel Beach  Occidental Grand Punta Cana Resort

Occidental Punta Cana

Texto: 37168 This large resort in Punta Cana brings together the best variety of water sports and entertainment options including the famous Mangú dance club. Avda. España, S/N. Playa El Cortecito 23301 Punta Cana La Altagracia. República Dominicana
809 221 8787 809 221 8790
Occidental Punta Cana Texto: 37168 3.5 out of 5 based on 8716 ratings. 8716 user reviews.
Occidental Punta Cana reviewed by Natalie Y on . Honeymoon 2011 We went here on our honeymoon and we were so pleased! Excellent service, buffets were amazing, pool entertainment and nightly entertainment was great...no excellent! We still rave about our time... Rating: 5
map

Occidental Punta Cana

Avda. España, S/N. Playa El Cortecito 23301 Punta Cana La Altagracia. República Dominicana  


Points of Interest

15 mi Punta Cana International Airport

601 yards Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Punta Cana

3.5/5 Round Indicators
| 8718 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

32% Complete

2847

Very good

30% Complete

2644

Average

17% Complete

1502

Poor

10% Complete

884

Very poor

9% Complete

842

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    Round Indicators
    Z0rik New York City, New York. 01/18/2017 Friends getaway

    “average vacation, not exited.”

    good clean property and very nice layout and beach. no beach or pool umbrellas but palm trees did the job. All updated rooms and very nice and clean, but maintenance people cant fix anything u may need, they couldn't fix TV in 2 rooms we changed for entire stay. our friends had same problems. no Water pressure in few rooms we stayed in. Barely any Hot water. food and service was good in buffet, but fancy restaurants had very limited menus and very slow and poor service,. no shorts or sandals , but crappy service. . go to buffet. Shows were good. Most liquor was good in First Club. Tequila was poor.

    Occidental_PC, Community Manager at Occidental Punta Cana, responded to this review
     Dear Z0rik, We appreciate the time you've taken in sharing your recent experience with us at the Occidental Punta Cana. It is always our goal to provide our guests with an excellent holiday experience and it saddens us to know that we have not succeeded in your case. We are glad that some of our installations were to your liking. That said, we are consistently refreshing and renewing our installations and services in order to improve the quality of our holiday offerings. We have taken all of your comments into consideration for this endeavor. Once again, we thank you for choosing to stay with us. We hope that the difficulties you may have experienced during your stay here do not disuade you from staying with us and the future. Please, feel free to contact us for any inquiry or request. It was our pleasure to serve you. Sincerely, Scarlett Acosta Community Manager

    Round Indicators
    ninavp2017 Binghamton. 01/18/2017 Friends getaway

    “The best vacation at Punta Cana Occidental!!!”

    I want to say a “thank you” to all of you for such a spectacular New Year’s vacation. It has truly been one of my best times at OCCIDENTAL!!! When I first arrived, tired and cranky, things did not look very positive. There were some problems with renovations but problems were quickly resolved and all the staff worked very hard to ensure comfort for all. The Royal/First Club staff left no stone unturned in making sure all concerns and suggestions were taking care in short period of time. Everyone was so friendly and I felt they really cared about me. I felt very special. I cannot say enough about the kitchen crew and how they put so much effort in their food preparation and presentation. All the restaurants were flawless and turned out excellent food with varied menus to choose from. I believe all of this effort reflected in the other guests’ reacting with calm and friendliness as well. I feel rejuvenated and ready to tackle life again! I look forward to spending my next New Year’s vacation in such a wonderful way. Today I made a reservation!!! Happy New Year to all of you! Thank you so much!!!

    Occidental_PC, Community Manager at Occidental Punta Cana, responded to this review
     Dear Ninavp2017, Thank you for taking the time to share your recent experience at the Occidental Punta Cana. We are thrilled to hear you were pleased with the outcome of your holiday with us. Our primary goal is to ensure our guests' expectations are met and we are proud to know we have achieved our goal in your case. We are also glad to hear that the service provided by our First Club/Royal Level staff left a positive, lasting impression. We would like to, once again, thank you for your preference. We sincerely hope to host you again in the future. Please know that we are available to you for any inquiry, request, or assistance with a future reservation. It was truly a pleasure to serve you. Best Regards, Scarlett Acosta Community Manager

    Round Indicators
    Natalie Y 01/17/2017 Couples

    “Honeymoon 2011”

    We went here on our honeymoon and we were so pleased! Excellent service, buffets were amazing, pool entertainment and nightly entertainment was great...no excellent! We still rave about our time there and have not found a comparable resort since then!

    Occidental_PC, Community Manager at Occidental Punta Cana, responded to this review
     Dear Natalie Y, Thank you for your feedback and congratulations on your recent nuptials. We are honored to have hosted you and your spouse on your recent trip to Punta Cana. We are thrilled to have met your expectations. Needless to say, it is satisfying to know that you experienced an excellent holiday experience with us. Once again, we thank you for choosing to stay with us. We hope to host you and your spouse in the future. Please feel free to connect with us for any inquiry or concern. It was our pleasure to serve you. Cordial Regards, Scarlett Acosta Community Manager

    Round Indicators
    mihaela17 Montreal, Canada. 01/16/2017 Couples

    “"WONDERFULL VACATION"”

    "WONDERFULL VACATION" We just returned from our 9 days winter vacation .We had strong emotions because we saw a lot of negatives comments but we decided to go to Occidental Punta Cana for a few reasons: they offered oceanfront room in the first club , we love Punta Cana it is our favorite sun destination We are traveling a lot in Caribbean ,we were looking for updated/renovated ressort/room and an affordable/ decent price 9 days vacation in a 4-5* hotel .We love to pamper ourselves with a bit of luxury in our vacations and HONESTLY we where impressed by this resort. We arrived in the afternoon of 1 january 2017 .The hotel has a huge luxury reception hall/lobby with nice couches and bar . Everything was spotless, bright and sparkling. A lot of lights , christmas trees and decorations. Wonderfull!! Each palm tree was covered by meters of lights!!The resort is large! They are still renovating some buildings but is no noise. We are happy that we payed extra for the oceanfront first club room because is a huge difference between different buildings. In the first instance the guy from the reception desk [ Philip or Frederick i do not remember his name] ] gave us a welcome drink and blue bracelets and gave us a room in the 13 building witch is not renovated , ugly , smells bad as moisture,old bathroom , etc !!! But eventually he observed his mistake and send us to the first club reception witch is separated from the main reception hall/lobby and there a lady with curly short hair [Thuya or Tina i don't remember her name] received us with no smile on her face and explained us that the building 13 it was not renovated but at least the room is oceanfront . We had to argue with her to obtain a renovated room in the building 26 witch was newly renovated . The room was very nice with jacuzzi outside on the terrace but was on the ground floor . We said that for us the ocean view is very important and always we choose to pay for extra packages in every Caribbean vacation to be sure that we have what is important for us : ocean view and renovated room /updated room.BUT We have always the same problem in the Rep Dominican , even we paye the most expensive package they try first to give you a lesser nice room and eventually if you are arguing and you are not satisfied they are offering you the one you payed for. We had an unexpected sarcastic answer from this lady : ''I think that is a problem with you if you are having this problem all the time ''.We told her that we find her answer very sarcastic and we do not want anything more than what we payed for and she then told us '' in this case you have to wait till tomorow we don't have the room you payed for ! '' This was for us a big disappointment that they are selling rooms that are not available in the first moment of your vacation. Because you pay the full price for that room for the entire vacation not for a day less. Next day we received finally our beautiful ocean view room on the 3th floor wich was nice, clean ,nice smell , newly renovated! Building 26 has elevator and jacuzzi in the balcony.The first club had a nice small lobby with a buffet and bar[international drinks] and a private outdoor lounge with a small pool .Very clean and well designed with confortable beds and couches! The service was ok but the people serving you in the first club are not smiling at all.They look unhappy and bored . We had spoken with tourists in the first club and they had the same impression that the people working there where very sad like someone died , no smiles at all [Cruz was always very sad not a smile on her face even giving her tips ,she will not give you in return any smile ] but she was serving you with good and tasty cocktails in the manner of giving you the impression that she is making you a big favor. The young male bartender in the first club lobby was nice , smiling sometimes. The snacks in the first club where not enough because people from royal club are allowed to eat in the first club too and sometimes they'' clean ''the buffet and they are not bringing more snacks . First come first served, no more, finished ! This is the best answer you can get ! We visited the royal club too and they had also a separate reception with a intimate backyard,lounge, pool restaurant and bar . On the beach they are also 2 separated bars for first club and royal club . I don't know what kind of services they offered at the royal club but in the first club they where not to many, no room service and no concierge service. Actually the first club is preferable for the oceanfront room with jacuzzi and for the international bar and private buffet in the morning .The resort is nice , pools between buildings goes till near the beach The bufet/ bar close to the pool and beach served beer and cocktails , buffet style food and coffee. Very tasty food , plenty to choose from . We preffered to eat there each day to see the nice beach and ocean from our table. We chose that place to eat each day also because of the lady who served us, her name is Estephany who is the best waitress we had in this vacation . We love the dominicain people in generally , we had many vacations in Punta Cana and we know that they are nice smilling people. I don't know why this time people working in this resort who served us , seemed unhappy and generally not smiling . This lady Estephany was diffrent , always with big smile on her face and Very attentive she observed immediately anything missing at our table, very polite and smiling and singing all the time!!!! She was compensating for all the non smiling faces in the resort!!!! She gave us the best customer service in the resort! The resort has many bars and restaurants.The bartenders from the lobby bar and theater bar are also nice and well trained to serve you professionally and quickly. The entertainment team is not the best one i had seen but are nice and ok. In the evening they had very nice shows with professional dancers , each night another troupe of dancers .Very nice shows!!! . They have a band every nice playing life latino music .In the lobby they have a stage and a musician plays jazz and international music. Very nice! They have also a spa , a gym , few shops and a disco . The resort has also a la carte restaurants : japonaise, sea food, italian, mexican, steak house,2 bufets and pizza 24 hours. The food is tasty and fresh , a lot of deserts and cakes , dominican traditional food . The service at the table is not bad but what we don't liked is that they are coming to take your plate every few minutes even they see you are still eating they are asking : ''finish?'' like they rush you to finish and go not enjoy your meal! They are many pools with plenty of beds available , also on the beach you'll find available beds anytime on the day. No palpas on the beach but plenty of shadow from palm trees. White sand beach, turquoise water , no rocks and shells in the ocean, water sports and sun, plenty of sun in the middle of the winter! The cleaning in the room was good but the service not very impressive even we tipped them everyday they forget always something. One day they put only one towel in the bathroom ,other day they forget to bring a bottle of water , other day they forget the coffee, I had to write down them'' please bring us aqua or coffee.. Service at the phone if you are asking a service is like ok we are coming later to bring you a towel and never came. Even the customer services need improvement [ training in high class customer service, how to serve, how to smile and make confortable the clients, speak basic English ] we'll encourage you to choose this hotel because is newly renovated and clean. We are referring this hotel to friends and familly members because we had great time there and we overall liked this resort!!!! And another big positive point I lost my eyeglasses in the mexicain restaurant and next day i found them in the ''lost and found'' guiche in the lobby with a note attached ! All the grounds are cleaned on a daily basis, my honest evaluation is that this is a 4* Dominican resort [ if all the rooms are finished and renovated] This resort is perfect for couples , groups and family too. They have kid club and daycare. Johnny CD LONGUEUIL, QC

    Occidental_PC, Community Manager at Occidental Punta Cana, responded to this review
     Dear Mihaela17, Thank you so much for sharing your experience with us and the TripAdvisor community. We are thrilled to have offered you and your family a pleasant vacation. Our number one goal is to provide each and every one of our guests with an excellent holiday experience. There is nothing more important to us than our guests' satisfaction, which is why we take guest reviews very seriously. We would like to reiterate our gratitude to you for having written such a detailed review. Well-rounded, unbiased feedback such as yours is not only helpful to us in the endeavor of improving the quality of our holiday offering, but it also provides future travelers with a clear perspective of what to expect on their holidays. Needless to say, we are elated to have generally succeeded in our goal and proud that once of our staff members contributed to the positive outcome of your vacation. We will share your kind words with Estephany. We have also taken into account the difficulties you experiences and the perceived unfriendliness of some of the staff members. Please know, these issues will be addressed immediately. We have forwarded your review to the management of the hotel for careful attention. Once again, we thank you for choosing us as your holiday destination in Punta Cana. We hope to host you in the near future and guarantee that your following trip will exceed your expectations. Please do not hesitate to contact us for any inquiry, request or assistance. It was truly a pleasure to serve you. Cordial regards, Scarlett Acosta Community Manager

    Round Indicators
    ttracy17 Brampton . 01/15/2017 Couples

    “Amazing Time! ”

    My husband and I visited in October of 2014, and we had a blast! Staff was very friendly and welcoming. The room we stayed in was beautiful, it took a bit of time to be ready but it was perfect when we got it. The resort is well kept, it's not of course 100% but what can you expect? All over, we had a great time and would definitely go again! P.S We loved our bartender Franklin :)

    Occidental_PC, Community Manager at Occidental Punta Cana, responded to this review
     Dear Ttracy17, We appreciate the time taken to share your review regarding your recent experience at the Occidental Punta Cana. We are thrilled to hear that we managed to meet your expectations and, moreso, that one of our staff members was able to positively affect your holiday. I will share your comment with Franklin Once again, we thank you for choosing us as your holiday destination. We hope to host you in the future. Please know, that we are available to you for any inquiry or request. It was our pleasure to serve you. Best regards, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • january 18 2017
    • New York City, New York
    • Friends getaway

    Z0rik

    “average vacation, not exited.”


    good clean property and very nice layout and beach. no beach or pool umbrellas but palm trees did the job. All updated rooms and very nice and clean, but maintenance people cant fix anything u may need, they couldn't fix TV in 2 rooms we changed for entire stay. our friends had same problems. no Water pressure in few rooms we stayed in. Barely any Hot water. food and service was good in buffet, but fancy restaurants had very limited menus and very slow and poor service,. no shorts or sandals , but crappy service. . go to buffet. Shows were good. Most liquor was good in First Club. Tequila was poor.


    Occidental_PC, Community Manager at Occidental Punta Cana, responded to this review
    Dear Z0rik, We appreciate the time you've taken in sharing your recent experience with us at the Occidental Punta Cana. It is always our goal to provide our guests with an excellent holiday experience and it saddens us to know that we have not succeeded in your case. We are glad that some of our installations were to your liking. That said, we are consistently refreshing and renewing our installations and services in order to improve the quality of our holiday offerings. We have taken all of your comments into consideration for this endeavor. Once again, we thank you for choosing to stay with us. We hope that the difficulties you may have experienced during your stay here do not disuade you from staying with us and the future. Please, feel free to contact us for any inquiry or request. It was our pleasure to serve you. Sincerely, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • january 18 2017
    • Binghamton
    • Friends getaway

    ninavp2017

    “The best vacation at Punta Cana Occidental!!!”


    I want to say a “thank you” to all of you for such a spectacular New Year’s vacation. It has truly been one of my best times at OCCIDENTAL!!! When I first arrived, tired and cranky, things did not look very positive. There were some problems with renovations but problems were quickly resolved and all the staff worked very hard to ensure comfort for all. The Royal/First Club staff left no stone unturned in making sure all concerns and suggestions were taking care in short period of time. Everyone was so friendly and I felt they really cared about me. I felt very special. I cannot say enough about the kitchen crew and how they put so much effort in their food preparation and presentation. All the restaurants were flawless and turned out excellent food with varied menus to choose from. I believe all of this effort reflected in the other guests’ reacting with calm and friendliness as well. I feel rejuvenated and ready to tackle life again! I look forward to spending my next New Year’s vacation in such a wonderful way. Today I made a reservation!!! Happy New Year to all of you! Thank you so much!!!


    Occidental_PC, Community Manager at Occidental Punta Cana, responded to this review
    Dear Ninavp2017, Thank you for taking the time to share your recent experience at the Occidental Punta Cana. We are thrilled to hear you were pleased with the outcome of your holiday with us. Our primary goal is to ensure our guests' expectations are met and we are proud to know we have achieved our goal in your case. We are also glad to hear that the service provided by our First Club/Royal Level staff left a positive, lasting impression. We would like to, once again, thank you for your preference. We sincerely hope to host you again in the future. Please know that we are available to you for any inquiry, request, or assistance with a future reservation. It was truly a pleasure to serve you. Best Regards, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • january 17 2017
    • Couples

    Natalie Y

    “Honeymoon 2011”


    We went here on our honeymoon and we were so pleased! Excellent service, buffets were amazing, pool entertainment and nightly entertainment was great...no excellent! We still rave about our time there and have not found a comparable resort since then!


    Occidental_PC, Community Manager at Occidental Punta Cana, responded to this review
    Dear Natalie Y, Thank you for your feedback and congratulations on your recent nuptials. We are honored to have hosted you and your spouse on your recent trip to Punta Cana. We are thrilled to have met your expectations. Needless to say, it is satisfying to know that you experienced an excellent holiday experience with us. Once again, we thank you for choosing to stay with us. We hope to host you and your spouse in the future. Please feel free to connect with us for any inquiry or concern. It was our pleasure to serve you. Cordial Regards, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • january 16 2017
    • Montreal, Canada
    • Couples

    mihaela17

    “"WONDERFULL VACATION"”


    "WONDERFULL VACATION" We just returned from our 9 days winter vacation .We had strong emotions because we saw a lot of negatives comments but we decided to go to Occidental Punta Cana for a few reasons: they offered oceanfront room in the first club , we love Punta Cana it is our favorite sun destination We are traveling a lot in Caribbean ,we were looking for updated/renovated ressort/room and an affordable/ decent price 9 days vacation in a 4-5* hotel .We love to pamper ourselves with a bit of luxury in our vacations and HONESTLY we where impressed by this resort. We arrived in the afternoon of 1 january 2017 .The hotel has a huge luxury reception hall/lobby with nice couches and bar . Everything was spotless, bright and sparkling. A lot of lights , christmas trees and decorations. Wonderfull!! Each palm tree was covered by meters of lights!!The resort is large! They are still renovating some buildings but is no noise. We are happy that we payed extra for the oceanfront first club room because is a huge difference between different buildings. In the first instance the guy from the reception desk [ Philip or Frederick i do not remember his name] ] gave us a welcome drink and blue bracelets and gave us a room in the 13 building witch is not renovated , ugly , smells bad as moisture,old bathroom , etc !!! But eventually he observed his mistake and send us to the first club reception witch is separated from the main reception hall/lobby and there a lady with curly short hair [Thuya or Tina i don't remember her name] received us with no smile on her face and explained us that the building 13 it was not renovated but at least the room is oceanfront . We had to argue with her to obtain a renovated room in the building 26 witch was newly renovated . The room was very nice with jacuzzi outside on the terrace but was on the ground floor . We said that for us the ocean view is very important and always we choose to pay for extra packages in every Caribbean vacation to be sure that we have what is important for us : ocean view and renovated room /updated room.BUT We have always the same problem in the Rep Dominican , even we paye the most expensive package they try first to give you a lesser nice room and eventually if you are arguing and you are not satisfied they are offering you the one you payed for. We had an unexpected sarcastic answer from this lady : ''I think that is a problem with you if you are having this problem all the time ''.We told her that we find her answer very sarcastic and we do not want anything more than what we payed for and she then told us '' in this case you have to wait till tomorow we don't have the room you payed for ! '' This was for us a big disappointment that they are selling rooms that are not available in the first moment of your vacation. Because you pay the full price for that room for the entire vacation not for a day less. Next day we received finally our beautiful ocean view room on the 3th floor wich was nice, clean ,nice smell , newly renovated! Building 26 has elevator and jacuzzi in the balcony.The first club had a nice small lobby with a buffet and bar[international drinks] and a private outdoor lounge with a small pool .Very clean and well designed with confortable beds and couches! The service was ok but the people serving you in the first club are not smiling at all.They look unhappy and bored . We had spoken with tourists in the first club and they had the same impression that the people working there where very sad like someone died , no smiles at all [Cruz was always very sad not a smile on her face even giving her tips ,she will not give you in return any smile ] but she was serving you with good and tasty cocktails in the manner of giving you the impression that she is making you a big favor. The young male bartender in the first club lobby was nice , smiling sometimes. The snacks in the first club where not enough because people from royal club are allowed to eat in the first club too and sometimes they'' clean ''the buffet and they are not bringing more snacks . First come first served, no more, finished ! This is the best answer you can get ! We visited the royal club too and they had also a separate reception with a intimate backyard,lounge, pool restaurant and bar . On the beach they are also 2 separated bars for first club and royal club . I don't know what kind of services they offered at the royal club but in the first club they where not to many, no room service and no concierge service. Actually the first club is preferable for the oceanfront room with jacuzzi and for the international bar and private buffet in the morning .The resort is nice , pools between buildings goes till near the beach The bufet/ bar close to the pool and beach served beer and cocktails , buffet style food and coffee. Very tasty food , plenty to choose from . We preffered to eat there each day to see the nice beach and ocean from our table. We chose that place to eat each day also because of the lady who served us, her name is Estephany who is the best waitress we had in this vacation . We love the dominicain people in generally , we had many vacations in Punta Cana and we know that they are nice smilling people. I don't know why this time people working in this resort who served us , seemed unhappy and generally not smiling . This lady Estephany was diffrent , always with big smile on her face and Very attentive she observed immediately anything missing at our table, very polite and smiling and singing all the time!!!! She was compensating for all the non smiling faces in the resort!!!! She gave us the best customer service in the resort! The resort has many bars and restaurants.The bartenders from the lobby bar and theater bar are also nice and well trained to serve you professionally and quickly. The entertainment team is not the best one i had seen but are nice and ok. In the evening they had very nice shows with professional dancers , each night another troupe of dancers .Very nice shows!!! . They have a band every nice playing life latino music .In the lobby they have a stage and a musician plays jazz and international music. Very nice! They have also a spa , a gym , few shops and a disco . The resort has also a la carte restaurants : japonaise, sea food, italian, mexican, steak house,2 bufets and pizza 24 hours. The food is tasty and fresh , a lot of deserts and cakes , dominican traditional food . The service at the table is not bad but what we don't liked is that they are coming to take your plate every few minutes even they see you are still eating they are asking : ''finish?'' like they rush you to finish and go not enjoy your meal! They are many pools with plenty of beds available , also on the beach you'll find available beds anytime on the day. No palpas on the beach but plenty of shadow from palm trees. White sand beach, turquoise water , no rocks and shells in the ocean, water sports and sun, plenty of sun in the middle of the winter! The cleaning in the room was good but the service not very impressive even we tipped them everyday they forget always something. One day they put only one towel in the bathroom ,other day they forget to bring a bottle of water , other day they forget the coffee, I had to write down them'' please bring us aqua or coffee.. Service at the phone if you are asking a service is like ok we are coming later to bring you a towel and never came. Even the customer services need improvement [ training in high class customer service, how to serve, how to smile and make confortable the clients, speak basic English ] we'll encourage you to choose this hotel because is newly renovated and clean. We are referring this hotel to friends and familly members because we had great time there and we overall liked this resort!!!! And another big positive point I lost my eyeglasses in the mexicain restaurant and next day i found them in the ''lost and found'' guiche in the lobby with a note attached ! All the grounds are cleaned on a daily basis, my honest evaluation is that this is a 4* Dominican resort [ if all the rooms are finished and renovated] This resort is perfect for couples , groups and family too. They have kid club and daycare. Johnny CD LONGUEUIL, QC


    Occidental_PC, Community Manager at Occidental Punta Cana, responded to this review
    Dear Mihaela17, Thank you so much for sharing your experience with us and the TripAdvisor community. We are thrilled to have offered you and your family a pleasant vacation. Our number one goal is to provide each and every one of our guests with an excellent holiday experience. There is nothing more important to us than our guests' satisfaction, which is why we take guest reviews very seriously. We would like to reiterate our gratitude to you for having written such a detailed review. Well-rounded, unbiased feedback such as yours is not only helpful to us in the endeavor of improving the quality of our holiday offering, but it also provides future travelers with a clear perspective of what to expect on their holidays. Needless to say, we are elated to have generally succeeded in our goal and proud that once of our staff members contributed to the positive outcome of your vacation. We will share your kind words with Estephany. We have also taken into account the difficulties you experiences and the perceived unfriendliness of some of the staff members. Please know, these issues will be addressed immediately. We have forwarded your review to the management of the hotel for careful attention. Once again, we thank you for choosing us as your holiday destination in Punta Cana. We hope to host you in the near future and guarantee that your following trip will exceed your expectations. Please do not hesitate to contact us for any inquiry, request or assistance. It was truly a pleasure to serve you. Cordial regards, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • january 15 2017
    • Brampton
    • Couples

    ttracy17

    “Amazing Time! ”


    My husband and I visited in October of 2014, and we had a blast! Staff was very friendly and welcoming. The room we stayed in was beautiful, it took a bit of time to be ready but it was perfect when we got it. The resort is well kept, it's not of course 100% but what can you expect? All over, we had a great time and would definitely go again! P.S We loved our bartender Franklin :)


    Occidental_PC, Community Manager at Occidental Punta Cana, responded to this review
    Dear Ttracy17, We appreciate the time taken to share your review regarding your recent experience at the Occidental Punta Cana. We are thrilled to hear that we managed to meet your expectations and, moreso, that one of our staff members was able to positively affect your holiday. I will share your comment with Franklin Once again, we thank you for choosing us as your holiday destination. We hope to host you in the future. Please know, that we are available to you for any inquiry or request. It was our pleasure to serve you. Best regards, Scarlett Acosta Community Manager

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    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of the accumulated discount will be 25% off the rate (except for last rooms); it is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.

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