Hotel Beach  Occidental Grand Punta Cana Resort

Occidental Punta Cana

Texto: 37256 This large resort in Punta Cana brings together the best variety of water sports and entertainment options, including the famous Mangú dance club. Avenida España, S/N. Playa El Cortesito | 23301 | La Altagracia | Punta Cana | República Dominicana
809 221 8787 809 221 8790
Occidental Punta Cana Texto: 37256 4 out of 5 based on 2633 ratings. 2633 user reviews.
Occidental Punta Cana reviewed by judesk80 on . Great visit with the family We stayed at the Royal Club with our two young boys and we all had an amazing time. Everything went smooth, check-in was quick, room was spacious, kept very clean and had a beautiful view of the... Rating: 5
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Occidental Punta Cana

Avenida España, S/N. Playa El Cortesito   23301   La Altagracia   Punta Cana   República Dominicana  


Points of Interest

15 mi Punta Cana International Airport

Right on the beach Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Occidental Punta Cana

4.0/5 Round Indicators
| 2861 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

48% Complete

1384

Very good

25% Complete

730

Average

11% Complete

328

Poor

6% Complete

191

Very poor

7% Complete

228

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    NikkyGloriousSafaris London, United Kingdom. 05/18/2018 Couples

    “Avoid - lovely place but terrible business model completely spoils enjoyment”

    We stayed in room 25-119 which was a lovely room, large, ground floor with own patio area and sun-loungers, TV with many channels, coffee maker, iron & ironing board and safe, so technically everything was fine. Unfortunately the air conditioning didn't work when we arrived, and being such a large resort we had to hang around the HOT room after a whole day of travelling when we would much rather have gone and got a drink at the bar. The air conditioning was fixed after a fashion, but the thermostat didn't seem to work so the room was either ice cold with the air con on (fine really) or hot, so the air-con just stayed on all the time! Maybe it should go off when you take your key card out of the slot, but ours didn't - maybe the fix was to bypass all that? The real major problem with the hotel was not the site or facilities, but the management model which seemed designed at every step to lessen your enjoyment and wind you up over many little things. On arriving I asked about the WiFi - which I had assumed was Free as it is everywhere else in the world I have been lately, but NO - WiFi cost a huge USD50 per device for the week!!! This seems to miss a trick as they miss out on all the free FB, instagram, Twitter etc free advertising of people posting photos on their phone!! Secondly - the place is heavily involved in timeshare, and you get strongly cajoled to go and listen to a presentation the first day you are there. That was a waste of time as I was so annoyed about paying for WiFi that I wasn't the slightest bit interested in going there again! Wasted an hour of our time though, and it turns out that if you do buy into that particular scheme then you get "upgraded" and Wi-Fi is free, along with also having exclusive bars and lounges and restaurant areas that you can go in but the ordinary paying customers can't. This brings me onto my third and even more major gripe - for such a HUGE resort, probably with 1,000 sun loungers around the place - 3 pools and a huge lovely beach, there were just 4 bars open during the day and the only one you could sit at a bar stool and drink at was the bar in the hotel lobby! Not the best of locations or atmoshpheres, and then during the day it had just ONE bar staff, and they also had to serve all the people coming in from the pool area too to get drinks, coffees, slush puppies, bottles of water etc. The poor bar man was rushed off his feet, and just didn't have time to wipe the bar down and keep it clean so it ended up covered in sugar etc. One of the "bars" was a fast food snack bar above the pool bar, so small, stunk of burgers and frankfurters, and was really an eating place - you couldn't realistically sit and have a nice drink there. The pool bar I was really looking forward to - a swim-up bar which I had never experienced before. Turned out to be a wade-up bar as the huge pool was just waist deep at the deepest??? How weird - no good for swimming at all - but anyway - the bar had a "water feature" which was like a constant waterfall down your back, and it was also situated in the shade, so it really went all out to discourage you from sitting there as even in the hot sunshine, with a bit of a sea breeze it was not particularly pleasant and water constantly splashed all over the bar and into your beer. So - we managed about 2 hours of that, but my husband was wearing a t-shirt and was just getting cold. Also as you could only enter from the water it was a bit awkward with electronics e.g. mobile phone, fitbit etc. Finally the 4th bar, which was really the beach restaurant, just geared up for food. However, if you were lucky you could get a table overlooking the beach, and there was waitress service, so they would keep bringing you another drink, so this was pretty good really but I had expected a beach bar on the beach that you could sit at. There was one, BUT FOR TIMESHARE CLIENTS ONLY - talk about making normal paying customers feel like 2nd class citizens - we basically were! Even worse was if you wanted to spend the day on a sun-lounger on the beautiful beach with some shady palm trees - NO BEACH BAR, and no waiter service even for water or soft drinks. About 500 sun-loungers were serviced by a single slot at the bar and with a beer pump, so if you were on the beach, every time that you wanted a drink you had to get up, walk across the service road and literally queue up at the single area waiting for your single-use-plastic small tumbler of beer. Also management were not at all interested when you went to complain about paying for Wi-Fi, coffee machine in our room didn't work so replaced, very poor service in the Steakhouse restaurant where we were left waiting for 40 minutes without a drink or starter - they sent a plate of fruit to our room!!! WOW - a bottle of wine that we could drink on our patio might have been more appreciated - just 2 apples, a pear, a mango and a banana!! All this fruit was available at the buffet eating areas so why would we want more??? Going back to food and restaurants - apart from the main buffet there were some themed restaurants - mexican, chinese, italian, steakhouse and seafood - but you had to queue for ages in the morning to book your slot, and none had much atmosphere - no candles on the tables or anything, and bright lights, and a sneaky way to make you order wine off the wine list thinking it was free, only to be charged - luckily we didn't fall for that one. Also the 2 beers in the fridge in the room were not included in the all-inclusive either!!! Just completely spoiled any fun we might have had with their petty little ways, making it so hard to get a drink, making a 2-tier system with the timeshare, lack of staff at bars though loads sweeping the grounds etc., paying for WiFI, evening restaurants having no atmosphere. I was pretty glad to leave in the end and will NEVER EVER go to that hotel again or any others in the OCCIDENTAL group. Punta Cana is a lovely place, but for heavens sake choose a different hotel if you want to relax and enjoy yourself. I wish I had read these 1* reviews before I left, as they are all true and give a genuine opinion of the hotel - I suspect a lot of the good reviews are paid for, or written by people who don't know any different. AVOID THIS HOTEL.

    gpcsm, Public Relations Manager at Occidental Punta Cana, responded to this review
     Dear Nikky, Thank you for providing us with feedback regarding your recent stay at the Occidental Punta Cana. Although we are glad that in general you were able to enjoy your stay with us, it is disappointing to know that we were unable to meet your expectations to the fullest. We regret that this may have damaged your perception of our property, but please be sure that we always strive to provide the outstanding service that we are known for. To us, there is nothing more important than our guests' satisfaction, which is why I forwarded your comments to the management for review. We truly hope you reconsider staying with us in the future. We guarantee to, not only meet, but surpass your expectations. It was our pleasure to serve you. Sincerely, Luz Salcé Guest Service Manager

    Round Indicators
    Kc R 05/17/2018

    “Management needs work”

    I just got back from a 5 day stay (would have been 6 but that’s JetBlue’s fault) and I don’t think I would return to occidental. We were a day late because of travel issues, and instead of being greeted by warm friendly receptionist like our travel agent assured us, we were told to go wait some where for three hours while we waited for our room. This didn’t work for me as I paid for the last 24 hrs so how could I not have a room ready? When I tried to explain that the receptionist just argued back. When my boyfriend asked for a manager all he got was the receptionist saying rude things about him in Spanish (I speak Spanish but I am white so no one ever knows) and a security guard. Then they sent another staff member out to pose as the manager. So we went and spoke with guest services and demanded a refund for the previous night or a room immediately. They gave us a room with 2 full queen beds even though we paid for a king and made it seem like they were doing us a favor. The sewer smelled frequently and there were cigar leafs and old pills in the desk drawer. The food wasn’t great. The employees would creepily hit on me when ever my boyfriend was not around. The resort is pretty and My friends wedding was gorgeous. When I return to Punta Cana it will not be to occidental

    gpcsm, Public Relations Manager at Occidental Punta Cana, responded to this review
     Dear Kc R, Thank you for rating your experience with us. Needless to say, it is disappointing to know that we failed to meet your expectations. Negative comments, however, are a good way to identify the areas in which we need to improve. I have forwarded your review so our management can address these issues directly. It was our pleasure to serve you. Sincerely, Luz Salcé Guest Service Manager

    Round Indicators
    markmillieramon Naperville, Illinois. 05/16/2018 Couples

    “Tropical Paradise”

    Large, beautiful resort on the Punta Cana coast that offers something for everyone. Rooms are large and modern with spacious balconies. All inclusive status offers five choices of gourmet restaurants plus a huge buffet room. Pools are large with swim up bars and a Jacuzzi for twenty. Nightly entertainment ranges from a circus to a Michael Jackson tribute. The grounds are gorgeous, all manicured lawns and swaying palms. Service is very good, smiles abound. Stylish lobby offers it's own nightly entertainment, usually a songstress. As long as you don't look too deeply and dismiss the soiled tablecloths and stained walls that occasionally pop up, you will find this resort a great value. On site activities abound for both families and honeymooners. Ok, maybe not for honeymooners.

    gpcsm, Public Relations Manager at Occidental Punta Cana, responded to this review
     Dear Mark, We thank you for taking the time to share your recent experience at the Occidental Punta Cana with us. We are glad that in general we were able to have satisfied your expectations. That said, we are constantly refreshing and renewing our services and facilities to ensure that our guest want to return year after year, which is why we guarantee your next visit will be far better than your last. It was our pleasure to serve you. Best regards ! Luz Salcé Guest Service Manager

    Round Indicators
    jessica80mac Toronto, Canada. 05/16/2018 Friends getaway

    “Excellent friendly staff ”

    Beautiful resort with clean spacious rooms and excellent service. Very friendly helpful staff, especially reception Francis Torres 👌🏾 always happy to assist and address any inquiry with a smile!!! Very personable and professional 🏝

    gpcsm, Guest Relations Manager at Occidental Punta Cana, responded to this review
     Dear jessica80mac, Thank you so much for taking a moment of your time for sharing your recent experience with us and theTripAdvisor community. We are thrilled to have met your expectations and provided you with an excellent holiday experience. Positive reviews, such as yours, are highly motivating in our efforts to continue improving the quality of our holiday offerings. Our guests are our highest priority and your loyalty is our highest achievement. Once again, we appreciate you choosing us as your vacation destination. Nothing would please us more than to welcome you back. Please feel free to contact us directly, when future plans to visit arise. It was our pleasure to serve you. Sincerely, Luz Salcé Guest Service Manager

    Round Indicators
    raiders27 Oromocto, New Brunswick. 05/15/2018 Couples

    “Occidental Punta Cana”

    I would stay here again and I would recommend this resort to my friends, I would like to see this resort have bar staff that get off of Dominican time and pick up the pace, slow staff equals deeper lines and more fustration

    gpcsm, Public Relations Manager at Occidental Punta Cana, responded to this review
     Dear Guest, Thank you for taking the time to share such positive words and for giving us the opportunity to host you at Occidental Punta Cana. It is a great satisfaction for all the team at the hotel, knowing that we have fulfilled your expectations and that we have your recommendation, thanks to the excellent experience enjoyed. We will definitely forward your opinion to the outstanding staff. We hope you grant us the honor of receiving you again. It was a sincere pleasure to serve him.   Best regards, Luz Salcé Public Relations Manager

    EVALUATION

    Round Indicators

    • may 18 2018
    • London, United Kingdom
    • Couples

    NikkyGloriousSafaris

    “Avoid - lovely place but terrible business model completely spoils enjoyment”


    We stayed in room 25-119 which was a lovely room, large, ground floor with own patio area and sun-loungers, TV with many channels, coffee maker, iron & ironing board and safe, so technically everything was fine. Unfortunately the air conditioning didn't work when we arrived, and being such a large resort we had to hang around the HOT room after a whole day of travelling when we would much rather have gone and got a drink at the bar. The air conditioning was fixed after a fashion, but the thermostat didn't seem to work so the room was either ice cold with the air con on (fine really) or hot, so the air-con just stayed on all the time! Maybe it should go off when you take your key card out of the slot, but ours didn't - maybe the fix was to bypass all that? The real major problem with the hotel was not the site or facilities, but the management model which seemed designed at every step to lessen your enjoyment and wind you up over many little things. On arriving I asked about the WiFi - which I had assumed was Free as it is everywhere else in the world I have been lately, but NO - WiFi cost a huge USD50 per device for the week!!! This seems to miss a trick as they miss out on all the free FB, instagram, Twitter etc free advertising of people posting photos on their phone!! Secondly - the place is heavily involved in timeshare, and you get strongly cajoled to go and listen to a presentation the first day you are there. That was a waste of time as I was so annoyed about paying for WiFi that I wasn't the slightest bit interested in going there again! Wasted an hour of our time though, and it turns out that if you do buy into that particular scheme then you get "upgraded" and Wi-Fi is free, along with also having exclusive bars and lounges and restaurant areas that you can go in but the ordinary paying customers can't. This brings me onto my third and even more major gripe - for such a HUGE resort, probably with 1,000 sun loungers around the place - 3 pools and a huge lovely beach, there were just 4 bars open during the day and the only one you could sit at a bar stool and drink at was the bar in the hotel lobby! Not the best of locations or atmoshpheres, and then during the day it had just ONE bar staff, and they also had to serve all the people coming in from the pool area too to get drinks, coffees, slush puppies, bottles of water etc. The poor bar man was rushed off his feet, and just didn't have time to wipe the bar down and keep it clean so it ended up covered in sugar etc. One of the "bars" was a fast food snack bar above the pool bar, so small, stunk of burgers and frankfurters, and was really an eating place - you couldn't realistically sit and have a nice drink there. The pool bar I was really looking forward to - a swim-up bar which I had never experienced before. Turned out to be a wade-up bar as the huge pool was just waist deep at the deepest??? How weird - no good for swimming at all - but anyway - the bar had a "water feature" which was like a constant waterfall down your back, and it was also situated in the shade, so it really went all out to discourage you from sitting there as even in the hot sunshine, with a bit of a sea breeze it was not particularly pleasant and water constantly splashed all over the bar and into your beer. So - we managed about 2 hours of that, but my husband was wearing a t-shirt and was just getting cold. Also as you could only enter from the water it was a bit awkward with electronics e.g. mobile phone, fitbit etc. Finally the 4th bar, which was really the beach restaurant, just geared up for food. However, if you were lucky you could get a table overlooking the beach, and there was waitress service, so they would keep bringing you another drink, so this was pretty good really but I had expected a beach bar on the beach that you could sit at. There was one, BUT FOR TIMESHARE CLIENTS ONLY - talk about making normal paying customers feel like 2nd class citizens - we basically were! Even worse was if you wanted to spend the day on a sun-lounger on the beautiful beach with some shady palm trees - NO BEACH BAR, and no waiter service even for water or soft drinks. About 500 sun-loungers were serviced by a single slot at the bar and with a beer pump, so if you were on the beach, every time that you wanted a drink you had to get up, walk across the service road and literally queue up at the single area waiting for your single-use-plastic small tumbler of beer. Also management were not at all interested when you went to complain about paying for Wi-Fi, coffee machine in our room didn't work so replaced, very poor service in the Steakhouse restaurant where we were left waiting for 40 minutes without a drink or starter - they sent a plate of fruit to our room!!! WOW - a bottle of wine that we could drink on our patio might have been more appreciated - just 2 apples, a pear, a mango and a banana!! All this fruit was available at the buffet eating areas so why would we want more??? Going back to food and restaurants - apart from the main buffet there were some themed restaurants - mexican, chinese, italian, steakhouse and seafood - but you had to queue for ages in the morning to book your slot, and none had much atmosphere - no candles on the tables or anything, and bright lights, and a sneaky way to make you order wine off the wine list thinking it was free, only to be charged - luckily we didn't fall for that one. Also the 2 beers in the fridge in the room were not included in the all-inclusive either!!! Just completely spoiled any fun we might have had with their petty little ways, making it so hard to get a drink, making a 2-tier system with the timeshare, lack of staff at bars though loads sweeping the grounds etc., paying for WiFI, evening restaurants having no atmosphere. I was pretty glad to leave in the end and will NEVER EVER go to that hotel again or any others in the OCCIDENTAL group. Punta Cana is a lovely place, but for heavens sake choose a different hotel if you want to relax and enjoy yourself. I wish I had read these 1* reviews before I left, as they are all true and give a genuine opinion of the hotel - I suspect a lot of the good reviews are paid for, or written by people who don't know any different. AVOID THIS HOTEL.


    gpcsm, Public Relations Manager at Occidental Punta Cana, responded to this review
    Dear Nikky, Thank you for providing us with feedback regarding your recent stay at the Occidental Punta Cana. Although we are glad that in general you were able to enjoy your stay with us, it is disappointing to know that we were unable to meet your expectations to the fullest. We regret that this may have damaged your perception of our property, but please be sure that we always strive to provide the outstanding service that we are known for. To us, there is nothing more important than our guests' satisfaction, which is why I forwarded your comments to the management for review. We truly hope you reconsider staying with us in the future. We guarantee to, not only meet, but surpass your expectations. It was our pleasure to serve you. Sincerely, Luz Salcé Guest Service Manager

    EVALUATION

    Round Indicators

    • may 17 2018

    Kc R

    “Management needs work”


    I just got back from a 5 day stay (would have been 6 but that’s JetBlue’s fault) and I don’t think I would return to occidental. We were a day late because of travel issues, and instead of being greeted by warm friendly receptionist like our travel agent assured us, we were told to go wait some where for three hours while we waited for our room. This didn’t work for me as I paid for the last 24 hrs so how could I not have a room ready? When I tried to explain that the receptionist just argued back. When my boyfriend asked for a manager all he got was the receptionist saying rude things about him in Spanish (I speak Spanish but I am white so no one ever knows) and a security guard. Then they sent another staff member out to pose as the manager. So we went and spoke with guest services and demanded a refund for the previous night or a room immediately. They gave us a room with 2 full queen beds even though we paid for a king and made it seem like they were doing us a favor. The sewer smelled frequently and there were cigar leafs and old pills in the desk drawer. The food wasn’t great. The employees would creepily hit on me when ever my boyfriend was not around. The resort is pretty and My friends wedding was gorgeous. When I return to Punta Cana it will not be to occidental


    gpcsm, Public Relations Manager at Occidental Punta Cana, responded to this review
    Dear Kc R, Thank you for rating your experience with us. Needless to say, it is disappointing to know that we failed to meet your expectations. Negative comments, however, are a good way to identify the areas in which we need to improve. I have forwarded your review so our management can address these issues directly. It was our pleasure to serve you. Sincerely, Luz Salcé Guest Service Manager

    EVALUATION

    Round Indicators

    • may 16 2018
    • Naperville, Illinois
    • Couples

    markmillieramon

    “Tropical Paradise”


    Large, beautiful resort on the Punta Cana coast that offers something for everyone. Rooms are large and modern with spacious balconies. All inclusive status offers five choices of gourmet restaurants plus a huge buffet room. Pools are large with swim up bars and a Jacuzzi for twenty. Nightly entertainment ranges from a circus to a Michael Jackson tribute. The grounds are gorgeous, all manicured lawns and swaying palms. Service is very good, smiles abound. Stylish lobby offers it's own nightly entertainment, usually a songstress. As long as you don't look too deeply and dismiss the soiled tablecloths and stained walls that occasionally pop up, you will find this resort a great value. On site activities abound for both families and honeymooners. Ok, maybe not for honeymooners.


    gpcsm, Public Relations Manager at Occidental Punta Cana, responded to this review
    Dear Mark, We thank you for taking the time to share your recent experience at the Occidental Punta Cana with us. We are glad that in general we were able to have satisfied your expectations. That said, we are constantly refreshing and renewing our services and facilities to ensure that our guest want to return year after year, which is why we guarantee your next visit will be far better than your last. It was our pleasure to serve you. Best regards ! Luz Salcé Guest Service Manager

    EVALUATION

    Round Indicators

    • may 16 2018
    • Toronto, Canada
    • Friends getaway

    jessica80mac

    “Excellent friendly staff ”


    Beautiful resort with clean spacious rooms and excellent service. Very friendly helpful staff, especially reception Francis Torres 👌🏾 always happy to assist and address any inquiry with a smile!!! Very personable and professional 🏝


    gpcsm, Guest Relations Manager at Occidental Punta Cana, responded to this review
    Dear jessica80mac, Thank you so much for taking a moment of your time for sharing your recent experience with us and theTripAdvisor community. We are thrilled to have met your expectations and provided you with an excellent holiday experience. Positive reviews, such as yours, are highly motivating in our efforts to continue improving the quality of our holiday offerings. Our guests are our highest priority and your loyalty is our highest achievement. Once again, we appreciate you choosing us as your vacation destination. Nothing would please us more than to welcome you back. Please feel free to contact us directly, when future plans to visit arise. It was our pleasure to serve you. Sincerely, Luz Salcé Guest Service Manager

    EVALUATION

    Round Indicators

    • may 15 2018
    • Oromocto, New Brunswick
    • Couples

    raiders27

    “Occidental Punta Cana”


    I would stay here again and I would recommend this resort to my friends, I would like to see this resort have bar staff that get off of Dominican time and pick up the pace, slow staff equals deeper lines and more fustration


    gpcsm, Public Relations Manager at Occidental Punta Cana, responded to this review
    Dear Guest, Thank you for taking the time to share such positive words and for giving us the opportunity to host you at Occidental Punta Cana. It is a great satisfaction for all the team at the hotel, knowing that we have fulfilled your expectations and that we have your recommendation, thanks to the excellent experience enjoyed. We will definitely forward your opinion to the outstanding staff. We hope you grant us the honor of receiving you again. It was a sincere pleasure to serve him.   Best regards, Luz Salcé Public Relations Manager

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

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