Barceló Hotel Bar Terrace  Santo Domingo

Barceló Santo Domingo

Texto: 38625 Modern hotel in Santo Domingo that offers the best facilities for people traveling for business or pleasure. Avda. Máximo Gómez 53, Esq. Avda. 27 Febrero 10203 Santo Domingo República Dominicana
+1 809 563 5000 +1 809 687 6576
Barceló Santo Domingo Texto: 38625 4 out of 5 based on 1519 ratings. 1519 user reviews.
Barceló Santo Domingo reviewed by cleatonp on . Surprised fee They have a lot of hidden fee. Even fee for someone who visit you for half hour during your stay. Pool close at 8 pm for me while other people was in the pool having fun. I will never recommend... Rating: 1
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Barceló Santo Domingo

Avda. Máximo Gómez 53, Esq. Avda. 27 Febrero 10203 Santo Domingo República Dominicana  


Points of Interest

18 mi Santo Domingo Airport

3 mi National Theater

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Santo Domingo

4.0/5 Round Indicators
| 1530 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

54% Complete

827

Very good

24% Complete

378

Average

10% Complete

155

Poor

6% Complete

94

Very poor

4% Complete

76

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    Round Indicators
    HotFootedFoodie British Virgin Islands. 10/08/2017 Business

    “Decent hotel in a very convenient location”

    The rooms are adequate an sleep quality is generally good, unless your room is on the side of the roadway dr drivers and life in general tend to be noisy. The hotel location is great though. The restaurant puts out a pretty good buffet and the staff are friendly and courteous.

    Barcelo S, Guest Service at Barcelo Santo Domingo, responded to this review
     Dear Guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and we are delighted to read that we were able to match your holiday expectations. We are glad to read that you really enjoyed our unbeatable location , Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards Dora Polanco

    Round Indicators
    sjenkins2017 Punta Cana, Dominican Republic. 10/04/2017 Business

    “Review 2nd/3rd October 2017.”

    Everything was excellent. Very nice room, comfortable and very clean. Very nice breakfast. This is a very smart city hotel that provides great service and there were no issues at check-in or check-out, very 'hassle' free.

    Barcelo S, Guest Service. at Barcelo Santo Domingo, responded to this review
     Dear Mr. Jenkis: Thank you very much for sharing this great review of your recent stay at Barceló Santo Domingo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regard Dora Polanco

    Round Indicators
    cleatonp New York City, New York. 09/19/2017 Couples

    “Surprised fee”

    They have a lot of hidden fee. Even fee for someone who visit you for half hour during your stay. Pool close at 8 pm for me while other people was in the pool having fun. I will never recommend this hotel to someone.

    Barcelo S, Guest Service at Barcelo Santo Domingo, responded to this review
     Dear Guest : First of all, we would like to thank you for taking the time to share your impressions about your recent stay at our Barceló Santo Domingo hotel. It is only through opinions like yours that we are able to maintain and improve the service we offer our customers. We want to apologize for not having made you feel satisfied, We work daily to offer an attentive and personalized service giving all the possible solutions to make sure that you enjoy your stay with us fully. Thanks again for your visit and constructive criticism, our main goal is to ensure our guests feel comfortable and fully enjoy their visits. We look forward to having the opportunity to regain your confidence. Best Regards. Dora Polanco

    Round Indicators
    Cadburybun Chevy Chase, Maryland. 09/16/2017 Family

    “Really nice people in a casino twilight hotel”

    The staff is very nice at this moderately luxurious casino hotel. I went here with a group. ROOM The room was very clean, and pretty comfortable. However, it was dark even in the middle of the day, and it was VERY noisy at night. Windows overlooking the highway need to be soundproofed. The room was big--the bed was extremely wide, but oddly, a little short. I am 5' 6", but unless I squiggled up to the very top of the headboard, my feet hung off. The pillows were too fat. AC did not work well, and was not fixed, despite my reporting it to both guest services and houskeeping. Safe in the closet, coffee and blowdryer provided. AMENITIES The pool is lovely. Only downside is that there are very few lounges. I went at 5 pm, and every lounge was taken. FOOD This is like an all-inclusive. The food is pretty good!. They cook eggs (morning) and fish (lunch/dinner) to order. Only suggestion would be to add a water cooler--while the servers were friendly, it took a very long time to get water refills at every meal. STAFF Very friendly and nice, Particularly Miguel Martinez at reception-I had several issues and he helped each time; and Magalys Vasquez in housekeeping. She doesn't speak English, I don't speak Spanish, but we had lovely interactions in the hall each day. WIFI Very annoying log-in. Kept dropping and it was the kind where you are given a user name and a password that are just letters, rather than your last name and room number. Had to log in multiple times a day. OVERALL Good hotel, nice people, not my kind of hotel, but if you're looking for a casino hotel, would recommend.

    BarceloSantoDomingo, Director de Relaciones con Clientes at Barcelo Santo Domingo, responded to this review
     Dear Guest: Our customers' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Best regards, Natacha Valdez

    Round Indicators
    RosannaRih25 09/16/2017 Family

    “Beautiful Place”

    The hotel is absolutely beautiful and it is located at a perfect spot in downtown Santo Domingo. I checked out very early to go to the airport and Guanelfi at the front desk was absolutely amazing, very helpful and accommodating. I travelled to Cuba and returned a few days later and stayed for 2 weeks, the staff is very friendly and helpful. My Bell Boy favorito Bautista Romero es un amor, muy servicial e amable.

    Barcelo S, Director de Relaciones con Clientes at Barcelo Santo Domingo, responded to this review
     Dear Ms. Rosanna: Thank you very much for sharing this great review of your recent stay at Barceló Santo Domingo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Natacha Valdez

    EVALUATION

    Round Indicators

    • october 8 2017
    • British Virgin Islands
    • Business

    HotFootedFoodie

    “Decent hotel in a very convenient location”


    The rooms are adequate an sleep quality is generally good, unless your room is on the side of the roadway dr drivers and life in general tend to be noisy. The hotel location is great though. The restaurant puts out a pretty good buffet and the staff are friendly and courteous.


    Barcelo S, Guest Service at Barcelo Santo Domingo, responded to this review
    Dear Guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and we are delighted to read that we were able to match your holiday expectations. We are glad to read that you really enjoyed our unbeatable location , Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards Dora Polanco

    EVALUATION

    Round Indicators

    • october 4 2017
    • Punta Cana, Dominican Republic
    • Business

    sjenkins2017

    “Review 2nd/3rd October 2017.”


    Everything was excellent. Very nice room, comfortable and very clean. Very nice breakfast. This is a very smart city hotel that provides great service and there were no issues at check-in or check-out, very 'hassle' free.


    Barcelo S, Guest Service. at Barcelo Santo Domingo, responded to this review
    Dear Mr. Jenkis: Thank you very much for sharing this great review of your recent stay at Barceló Santo Domingo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regard Dora Polanco

    EVALUATION

    Round Indicators

    • september 19 2017
    • New York City, New York
    • Couples

    cleatonp

    “Surprised fee”


    They have a lot of hidden fee. Even fee for someone who visit you for half hour during your stay. Pool close at 8 pm for me while other people was in the pool having fun. I will never recommend this hotel to someone.


    Barcelo S, Guest Service at Barcelo Santo Domingo, responded to this review
    Dear Guest : First of all, we would like to thank you for taking the time to share your impressions about your recent stay at our Barceló Santo Domingo hotel. It is only through opinions like yours that we are able to maintain and improve the service we offer our customers. We want to apologize for not having made you feel satisfied, We work daily to offer an attentive and personalized service giving all the possible solutions to make sure that you enjoy your stay with us fully. Thanks again for your visit and constructive criticism, our main goal is to ensure our guests feel comfortable and fully enjoy their visits. We look forward to having the opportunity to regain your confidence. Best Regards. Dora Polanco

    EVALUATION

    Round Indicators

    • september 16 2017
    • Chevy Chase, Maryland
    • Family

    Cadburybun

    “Really nice people in a casino twilight hotel”


    The staff is very nice at this moderately luxurious casino hotel. I went here with a group. ROOM The room was very clean, and pretty comfortable. However, it was dark even in the middle of the day, and it was VERY noisy at night. Windows overlooking the highway need to be soundproofed. The room was big--the bed was extremely wide, but oddly, a little short. I am 5' 6", but unless I squiggled up to the very top of the headboard, my feet hung off. The pillows were too fat. AC did not work well, and was not fixed, despite my reporting it to both guest services and houskeeping. Safe in the closet, coffee and blowdryer provided. AMENITIES The pool is lovely. Only downside is that there are very few lounges. I went at 5 pm, and every lounge was taken. FOOD This is like an all-inclusive. The food is pretty good!. They cook eggs (morning) and fish (lunch/dinner) to order. Only suggestion would be to add a water cooler--while the servers were friendly, it took a very long time to get water refills at every meal. STAFF Very friendly and nice, Particularly Miguel Martinez at reception-I had several issues and he helped each time; and Magalys Vasquez in housekeeping. She doesn't speak English, I don't speak Spanish, but we had lovely interactions in the hall each day. WIFI Very annoying log-in. Kept dropping and it was the kind where you are given a user name and a password that are just letters, rather than your last name and room number. Had to log in multiple times a day. OVERALL Good hotel, nice people, not my kind of hotel, but if you're looking for a casino hotel, would recommend.


    BarceloSantoDomingo, Director de Relaciones con Clientes at Barcelo Santo Domingo, responded to this review
    Dear Guest: Our customers' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Best regards, Natacha Valdez

    EVALUATION

    Round Indicators

    • september 16 2017
    • Family

    RosannaRih25

    “Beautiful Place”


    The hotel is absolutely beautiful and it is located at a perfect spot in downtown Santo Domingo. I checked out very early to go to the airport and Guanelfi at the front desk was absolutely amazing, very helpful and accommodating. I travelled to Cuba and returned a few days later and stayed for 2 weeks, the staff is very friendly and helpful. My Bell Boy favorito Bautista Romero es un amor, muy servicial e amable.


    Barcelo S, Director de Relaciones con Clientes at Barcelo Santo Domingo, responded to this review
    Dear Ms. Rosanna: Thank you very much for sharing this great review of your recent stay at Barceló Santo Domingo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Natacha Valdez

    Barceló Hotel Pool  Santo Domingo

    Urban luxury for leisure or business trips, in the heart of Santo Domingo

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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