Barceló Hotel Pool  Costa Cancún

Occidental Costa Cancún

Texto: 28454 A hotel right on the edge of Cancun beach offering the guest spacious Mediterranean-style rooms. Boulevard Kukulcan, Km. 4,5 | 77500 Cancún, Quintana Roo
+52 998 8497100 +52 998 885 0615
Occidental Costa Cancún Texto: 28454 4 out of 5 based on 4703 ratings. 4703 user reviews.
Occidental Costa Cancún reviewed by LorraineC1968 on . Nice and intimate type resort We went March 17 - 24, 2017 for a getaway from the cold. The weather was perfect. The hotel was good and small enough to access the restaurants or run back to your room if needed. Unfortunately, our... Rating: 4
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Occidental Costa Cancún

Boulevard Kukulcan, Km. 4,5   77500 Cancún, Quintana Roo  


Points of Interest

3 mi Cancún Int’l

2 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0.6 miles Linda beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Occidental Costa Cancún

4.0/5 Round Indicators
| 4805 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

2084

Very good

30% Complete

1447

Average

14% Complete

678

Poor

6% Complete

322

Very poor

5% Complete

276

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    Round Indicators
    Craig B Sydney, Canada. 04/25/2017 Couples

    “Many things great - many things poor”

    I have been to dozens of all-inc's all over the Caribbean and this is only the third review I have ever written, because usually things are good to very good and there is really nothing to talk about. In this case, however, the reviews posted can be deceiving. There are many things that we love about this resort, such as the service is top-notch. The buildings, grounds, pool and overall decor is very nice (although the rooms are small). But there are three things that are shamefully poor - the food in the buffet is well below any other AI I have stayed at (the quantity was okay but the quality and taste poor). The dessert "Buffett consisted of 3 - 4 choices, none of which were very good and they had ice cream one day. The entertainment was again by far the worst I have ever seen and finally if you are looking for any peace this is not the resort for you. The entertainment and music I'd extremely loud from the morning until 10pm. It is loud to the point where u would swear it was right in your room. So afternoon siestas are out of the question. See photos of the "array" of deserts below. For a first timer this resort would be fine, but if you have comparisons you will not likely return.
    Round Indicators
    kelliooooo 04/24/2017 Friends getaway

    “Just OK”

    Small resort and you get what you pay for. Our "ocean view" room was blocked by too many palm trees on the beach. The palm trees also shade the beach by 3p. Crowded beach and pool, both too small. Restaurants were average (Skip the Mexican restaurant. Terrible!) The buffet seemed to get worse as the week went on....same food each day. Bartenders were spectacular!! Friendly, funny and courteous. Tip them well and they will remember you! Nightly shows were awesome! The Michael Jackson show was spectacular! Could use more daily activities. Clean rooms. Nice little restaurant right next to the hotel (by pirate ships) that had a fantastic band--worth the visit. Wouldn't go back, just ok.

    ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review
     Dear kelliooooo: Thank you for taking the time to share your experience with us. All your comments are very valuable to us, as they are our main improvement tool. Thank you for letting us know the inconveniences you had during your stay to take the necessary actions to improve the service, since your comfort and satisfaction is very important to us. We are very happy to know that the friendliness and excellent service of our staff, made your holiday better. We hope you will give us the opportunity to receive it again and change your perception and experience. Cordially, Noemí Ramírez Assistant Manager.

    Round Indicators
    Yuri K Toronto, Ontario, Canada. 04/21/2017 Couples

    “Very average resort...”

    My wife and I just stayed here for the past 5 nights. First the good: - The staff are very friendly and courteous - Although small, the beach and related section of ocean are fairly nice for swimming (no jellyfish at all) - Easy access to the main portion of Cancun resort area - Relatively well organized and maintained - Swimming pool is fairly good sized and well cleaned Now the rest: - The food is really terrible. Extremely bland (and hardly any hot salsa, let alone other hot sauces) and overly salty. In fact this resort served the worst Mexican food (reservation at their special Mexican restaurant) that I have ever tasted. I could not finish even a tiny portion. My wife's dish was extremely sweet - perhaps they substituted sugar for salt? - The beach is extremely packed with chairs. I would suggest just a couple more so that you don't have to walk all the way to the edges if you want to swim (otherwise you would have to climb over people) - There is a lot of boat traffic which caused a lot of seaweed to wash up at various times. So sadly you end up sitting and just looking at the water... - Swimming pool gets extremely crowded (including water volleyball) due to the seaweed in the beach area I feel that you can do much better for the same price in the area.

    ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review
     Dear Yuri K: We truly feel that your experience at our resort has not met your expectations. However, we thank you for pointing out to us those areas in which we must continue to improve. Those kind of comments are what help us to stay ahead, presenting you with new proposals. We would like to let you know that our hotel has the highest quality standards such as Distinctive H and Cristal in the handling of food and drinks, all food is processed in our kitchen facilities, which are behind the restaurants, which There is access just because of the strict forms of quality that the hotel manages. All our staff is trained and committed to the food and beverage standards that are handled in the hotel. Likewise, we will channel your comments with the corresponding departments to solve the inconveniences that mentions us. We reiterate once again our sincere apologies for the inconvenience that we cause and we hope to give us the opportunity to receive it again and change your perception of our service. Best regards, Noemi Ramirez Assistant Manager.

    Round Indicators
    dmphfx Halifax, Canada. 04/20/2017 Friends getaway

    “Great place for a relaxing get-away”

    Overall great experience. Resort is small but perfect for a relaxing get-away. Lots of activities and action going on all day on the beach and at the pool, plus the ferry to Isla Mujeres is right next to the beach. The entertainment team is awesome, especially Mauricio :) and they were great at getting people involved. Will definitely be back!

    ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review
     Dear dmphfx: Thank you very much for staying with us and for taking the time to share your kind and detailed review on this web site. We are so happy you enjoyed your stay and look forward to welcoming you back. Kind regards, Noemi Ramirez Assistant Manager.

    Round Indicators
    Michelle O 04/19/2017 Friends getaway

    “(Adult) Spring Break in Mexico”

    I stayed at Occidental for 5 nights with 2 of my girlfriends (we're all 23-24 years old). We had a great time bouncing back and forth from the beach to the pool, grabbing food and drinks whenever we wanted, and meeting new friends at every turn. For the most part this place was true to its reviews - we experienced what we expected to and we were glad to have stayed here! Food: The food was what I expected based on the price. The buffet could use improvement as it became repetitive. The restaurants were better, especially the Mexican option. I wish reservations could have been made differently instead of having to wake up at 7am every morning. We had very pleasant and friendly waiters at each location, including the buffet! Rooms: Very spacious, clean, and comfy! Nice big bathroom/shower. Water bottles could have been restocked a little more generously, but overall the room was great. Beach/Pool: Beach area was on the small side as expected, but perfect for our stay. We got chairs every day and there is a good amount of shade under the palm trees for when you're trying to avoid the sun. Pool was awesome - big, water was warm, and there were lots of spots to sit/hang out with a drink in the shallow sections. Activities: Seemed to always be something going on which is ideal for a vacation like this. Shoutout to Lorena for making us feel welcome on our first day with advice on where to go. Loved that she remembered all of our names so quickly! Shoutout to Mauricio for getting everyone involved and excited for the activities - we played darts, water volleyball, other beach games, and enjoyed ourselves each time. Drinks/Nightlife: Drinks were decent, not very strong but that was expected. Bartenders were super friendly and attentive. This resort didn't have much nightlife to offer as their bars stopped serving at midnight, but it was still fun to hang around the area with friends after hours. Misc: If you want to venture off the resort for a day, I highly recommend signing up for Dancer's boat to Isla Mujeres. This was our FAVORITE part of our trip. It included snorkeling, lunch, open bar, 2 hours on the island (we enjoyed the beaches), and more drinks/dancing on the ride back.

    ASISTENTE BARCE... C, Assistant Manager at Occidental Costa Cancun, responded to this review
     Dear Michelle O: Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have her back soon. Cordially Noemi Ramirez Assistant Manager

    EVALUATION

    Round Indicators

    • april 25 2017
    • Sydney, Canada
    • Couples

    Craig B

    “Many things great - many things poor”


    I have been to dozens of all-inc's all over the Caribbean and this is only the third review I have ever written, because usually things are good to very good and there is really nothing to talk about. In this case, however, the reviews posted can be deceiving. There are many things that we love about this resort, such as the service is top-notch. The buildings, grounds, pool and overall decor is very nice (although the rooms are small). But there are three things that are shamefully poor - the food in the buffet is well below any other AI I have stayed at (the quantity was okay but the quality and taste poor). The dessert "Buffett consisted of 3 - 4 choices, none of which were very good and they had ice cream one day. The entertainment was again by far the worst I have ever seen and finally if you are looking for any peace this is not the resort for you. The entertainment and music I'd extremely loud from the morning until 10pm. It is loud to the point where u would swear it was right in your room. So afternoon siestas are out of the question. See photos of the "array" of deserts below. For a first timer this resort would be fine, but if you have comparisons you will not likely return.


    EVALUATION

    Round Indicators

    • april 24 2017
    • Friends getaway

    kelliooooo

    “Just OK”


    Small resort and you get what you pay for. Our "ocean view" room was blocked by too many palm trees on the beach. The palm trees also shade the beach by 3p. Crowded beach and pool, both too small. Restaurants were average (Skip the Mexican restaurant. Terrible!) The buffet seemed to get worse as the week went on....same food each day. Bartenders were spectacular!! Friendly, funny and courteous. Tip them well and they will remember you! Nightly shows were awesome! The Michael Jackson show was spectacular! Could use more daily activities. Clean rooms. Nice little restaurant right next to the hotel (by pirate ships) that had a fantastic band--worth the visit. Wouldn't go back, just ok.


    ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review
    Dear kelliooooo: Thank you for taking the time to share your experience with us. All your comments are very valuable to us, as they are our main improvement tool. Thank you for letting us know the inconveniences you had during your stay to take the necessary actions to improve the service, since your comfort and satisfaction is very important to us. We are very happy to know that the friendliness and excellent service of our staff, made your holiday better. We hope you will give us the opportunity to receive it again and change your perception and experience. Cordially, Noemí Ramírez Assistant Manager.

    EVALUATION

    Round Indicators

    • april 21 2017
    • Toronto, Ontario, Canada
    • Couples

    Yuri K

    “Very average resort...”


    My wife and I just stayed here for the past 5 nights. First the good: - The staff are very friendly and courteous - Although small, the beach and related section of ocean are fairly nice for swimming (no jellyfish at all) - Easy access to the main portion of Cancun resort area - Relatively well organized and maintained - Swimming pool is fairly good sized and well cleaned Now the rest: - The food is really terrible. Extremely bland (and hardly any hot salsa, let alone other hot sauces) and overly salty. In fact this resort served the worst Mexican food (reservation at their special Mexican restaurant) that I have ever tasted. I could not finish even a tiny portion. My wife's dish was extremely sweet - perhaps they substituted sugar for salt? - The beach is extremely packed with chairs. I would suggest just a couple more so that you don't have to walk all the way to the edges if you want to swim (otherwise you would have to climb over people) - There is a lot of boat traffic which caused a lot of seaweed to wash up at various times. So sadly you end up sitting and just looking at the water... - Swimming pool gets extremely crowded (including water volleyball) due to the seaweed in the beach area I feel that you can do much better for the same price in the area.


    ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review
    Dear Yuri K: We truly feel that your experience at our resort has not met your expectations. However, we thank you for pointing out to us those areas in which we must continue to improve. Those kind of comments are what help us to stay ahead, presenting you with new proposals. We would like to let you know that our hotel has the highest quality standards such as Distinctive H and Cristal in the handling of food and drinks, all food is processed in our kitchen facilities, which are behind the restaurants, which There is access just because of the strict forms of quality that the hotel manages. All our staff is trained and committed to the food and beverage standards that are handled in the hotel. Likewise, we will channel your comments with the corresponding departments to solve the inconveniences that mentions us. We reiterate once again our sincere apologies for the inconvenience that we cause and we hope to give us the opportunity to receive it again and change your perception of our service. Best regards, Noemi Ramirez Assistant Manager.

    EVALUATION

    Round Indicators

    • april 20 2017
    • Halifax, Canada
    • Friends getaway

    dmphfx

    “Great place for a relaxing get-away”


    Overall great experience. Resort is small but perfect for a relaxing get-away. Lots of activities and action going on all day on the beach and at the pool, plus the ferry to Isla Mujeres is right next to the beach. The entertainment team is awesome, especially Mauricio :) and they were great at getting people involved. Will definitely be back!


    ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review
    Dear dmphfx: Thank you very much for staying with us and for taking the time to share your kind and detailed review on this web site. We are so happy you enjoyed your stay and look forward to welcoming you back. Kind regards, Noemi Ramirez Assistant Manager.

    EVALUATION

    Round Indicators

    • april 19 2017
    • Friends getaway

    Michelle O

    “(Adult) Spring Break in Mexico”


    I stayed at Occidental for 5 nights with 2 of my girlfriends (we're all 23-24 years old). We had a great time bouncing back and forth from the beach to the pool, grabbing food and drinks whenever we wanted, and meeting new friends at every turn. For the most part this place was true to its reviews - we experienced what we expected to and we were glad to have stayed here! Food: The food was what I expected based on the price. The buffet could use improvement as it became repetitive. The restaurants were better, especially the Mexican option. I wish reservations could have been made differently instead of having to wake up at 7am every morning. We had very pleasant and friendly waiters at each location, including the buffet! Rooms: Very spacious, clean, and comfy! Nice big bathroom/shower. Water bottles could have been restocked a little more generously, but overall the room was great. Beach/Pool: Beach area was on the small side as expected, but perfect for our stay. We got chairs every day and there is a good amount of shade under the palm trees for when you're trying to avoid the sun. Pool was awesome - big, water was warm, and there were lots of spots to sit/hang out with a drink in the shallow sections. Activities: Seemed to always be something going on which is ideal for a vacation like this. Shoutout to Lorena for making us feel welcome on our first day with advice on where to go. Loved that she remembered all of our names so quickly! Shoutout to Mauricio for getting everyone involved and excited for the activities - we played darts, water volleyball, other beach games, and enjoyed ourselves each time. Drinks/Nightlife: Drinks were decent, not very strong but that was expected. Bartenders were super friendly and attentive. This resort didn't have much nightlife to offer as their bars stopped serving at midnight, but it was still fun to hang around the area with friends after hours. Misc: If you want to venture off the resort for a day, I highly recommend signing up for Dancer's boat to Isla Mujeres. This was our FAVORITE part of our trip. It included snorkeling, lunch, open bar, 2 hours on the island (we enjoyed the beaches), and more drinks/dancing on the ride back.


    ASISTENTE BARCE... C, Assistant Manager at Occidental Costa Cancun, responded to this review
    Dear Michelle O: Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have her back soon. Cordially Noemi Ramirez Assistant Manager

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