Barceló Hotel Pool  Costa Cancún

Occidental Costa Cancún

Texto: 28454 A hotel right on the edge of Cancun beach offering the guest spacious Mediterranean-style rooms. Boulevard Kukulcan, Km. 4,5 | 77500 Cancún, Quintana Roo
+52 998 8497100 +52 998 885 0615
Occidental Costa Cancún Texto: 28454 4 out of 5 based on 5477 ratings. 5477 user reviews.
Occidental Costa Cancún reviewed by nelsondh on . Enjoyable resort very confirtable and peaceful..excellent service all employees are very respectful and always pronto to Excellent services also employees are always there to help you ...kidness,,,loyalty...friendly manners...it is a most experience ...girls in the area of pool very helpful with drinks also... Rating: 5
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Occidental Costa Cancún

Boulevard Kukulcan, Km. 4,5   77500 Cancún, Quintana Roo  


Points of Interest

3 mi Cancún Int’l

2 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0.6 miles Linda beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Costa Cancún

4.0/5 Round Indicators
| 5485 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

2425

Very good

29% Complete

1643

Average

13% Complete

747

Poor

6% Complete

362

Very poor

5% Complete

309

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    Round Indicators
    Vanessa S Colorado Springs. 09/18/2017 Couples

    “Small but good!”

    We all enjoyed our stay. Good food, good service, clean hotel and beach. Hot water and cold a/c. Would not stay here if vacationing longer then 5 days as it is a very small resort, great for the price we got and very close to Cancun airport.
    Round Indicators
    Marcin C 09/17/2017 Friends getaway

    “Well recommended ”

    We stayed 14 nights and hotel is worth recommendation. Food was good, rooms nice and clean and we love entertainment team! We had so much fun with them especially our bingo games with Clarissa and pool volleyball. We definitely will be coming back!

    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
     Dear Marcin C: In the name Occidental Costa Cancun, we would like to thank you for choosing our hotel once again for your well-deserved vacation and for posting your comment on this website. We are very happy to know that the kindness and excellent service of our staff, our varied and exquisite gastronomy made your holiday unforgettable as it is our goal. We congratulate all the employees that you mention for the excellent work done for you to spend a spectacular vacation, this will motivate them to continue doing an excellent job, are very happy to know your appreciation. We look forward to welcoming you again, please feel free to contact us before your next visit. Cordially, Noemi Ramirez. Assistant Manager.

    Round Indicators
    coaltal45 Chicago. 09/17/2017 Solo travel

    “Great bargain..unless you're an obnoxious priviledged tourist...”

    Out of 5 stars I would give this resort 3.75. In general it felt that some people were just there to do their jobs. Did not get the sense of customer advocacy from the front desk/management. Staff is great. Entertainment staff was full of life trying to get people involved. They made it fun. Here's a heads up if you've never been to Mexico. Many resorts will say 'Tipping is included". That's pretty much a ploy to make the hotel choice look more attractive. Tourism is the main industry in Cancun. Tips are greatly appreciated by the staff. I ordered one too many Mojitos. At one point they would/could not make any more until the next day. They didn't give a reason and I didn't ask why. i just ordered vodka and water. After which it seemed like they were giving me less vodka as ordered more and more of those. Room was clean and had a great view. I spent 4 nights there on a solo trip to relax. Didn't leave the resort. The nightly shows were fun. This resort is geared towards family. I noticed its also possibly a favorite for fellow South Americans. And the food....Here is where the Ugly American tourist should definately stay away. YOU'RE IN MEXICO!!!!! If you're expecting items similar to American restaurants, you will be sorely dissapointed. With that said, I thought some of the food was really good at the buffet!! The fried fish was the bomb! Just a little lime over it Yum! The seafood pasta was also good. Ribs, Barbacoa, Roasted chicken. Understand that the food is made in a Mexican style...because you're in MEXICO!!!! Beans, tortilla chips, salsa all available to make a plate of Nachos for your self. Food choices somewhat repetitive, but overall good. Also a great small patio outside the buffet that seats about 15 people if you like to eat outside with a view of the ocean. For the price I paid in mid-Sept. I would definitely recommend this hotel for a short 3-4 day get away. Beach (small), sun, drinks, a pool, good food, it would be an easy choice to come back if I could get a similar rate again. Here's a tip...Compare it staying in Vegas for a 3-4 day weekend...paying a $30+ resort fee/night and paying for meals. Hands down easy choice for me to come back here if the price is right.

    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
     Dear coaltal45: First of all, and on behalf of Occidental Costa Cancún, we would like to thank you for taking the time to post a comment about your vacation with us on this website. We are very proud to know that we have exceeded all expectations we had regarding our facilities, activities and services. We were motivated to read positive reviews about our hotel. Occidental Costa Cancun has as a principle to offer a unique gastronomic experience. We are happy to know that you have received the quality and attention that distinguish us. Once again thank you for your kind words to our staff. Feel free to contact us to help you enjoy your next visit. Sincerely, Noemí Ramírez. Assistant Manager.

    Round Indicators
    Jup561 West Palm Beach, Florida. 09/13/2017

    “Pick another resort”

    While checking in to a room with a real terrace I had to show my email from Jennifer Lopez which assured it. Turns out she was standing right there!! And ignored the situation. I finally said 'hello Jennifer!' She pretended she wasn't there. Got the sales pitch even at the towel counter. The front desk crew was 'no can do' no matter what was needed. The activities staff seemed fun until 2 of them came over to talk to me about their personal issues and ask for a good review! I saved money to come on vacation and need to hear about your child issues and divorces? OMG!! Food is not good. It's whatever the a la carte restaurants have left over from the night before. I got a reservation at an a la carte restaurant for 6:30pm, 2 hours later asked to change to 7:00 or 7:30pm. Nope. No other time. I was traveling solo! One person! I only asked to change so I could go spend money at their spa! No hot water first day, don't know what maintenance did but fixed it. They were responsive. Bartenders not responsive even after tipping them (even though tipping is included.) Concierge only wanted to sell me excursions and not interested in helping me get a cab or dinner reservations at a restaurant. I had to leave a day early due to Hurricane Irma. They refused to help me change my shuttle etc. Spend the extra few hundred dollars and go somewhere else. I took the bad reviews in stride and thought 'can't be that bad.' It was. And I'm sure I'll be receiving the 'canned' response I see others get on here.

    ASISTENTEGERENCIAL, Assitant Manager. at Occidental Costa Cancun, responded to this review
     Dear Jup561: First of all, thank you very much for your comments, letting us know your opinion about our hotel will help us improve our services and facilities. We really feel that your experience at our resort has not met your expectations. We want to inform you that our team is trained and it is an effort to achieve guest satisfaction. We regret that there was no availability in the room that you requested via email, however the hotel depends totally on availability and upon arrival we did not have the availability of the room that you wanted to check in. We reiterate once again our most sincere apologies for the inconvenience that we cause and hope to give us the opportunity to receive it again and change your perception of our service. We hope to see you again at our hotel. Yours sincerely. Noemi Ramirez Assitant Manager.

    Round Indicators
    nelsondh Miami, Florida. 09/13/2017 Friends getaway

    “Enjoyable resort very confirtable and peaceful..excellent service all employees are very respectful and always pronto to”

    Excellent services also employees are always there to help you ...kidness,,,loyalty...friendly manners...it is a most experience ...girls in the area of pool very helpful with drinks also entretenimiento team

    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
     Dear nelsondh: First of all, and on behalf of Occidental Costa Cancún, we would like to thank you for taking the time to post a comment about your vacation with us on this website. We are very proud to know that we have exceeded all expectations we had regarding our facilities, activities and services. We were motivated to read positive reviews about our hotel. Occidental Costa Cancun has as a principle to offer a unique gastronomic experience. We are happy to know that you have received the quality and attention that distinguish us. Once again thank you for your kind words to our staff. Feel free to contact us to help you enjoy your next visit. Sincerely, Noemí Ramírez. Assistant Manager.

    EVALUATION

    Round Indicators

    • september 18 2017
    • Colorado Springs
    • Couples

    Vanessa S

    “Small but good!”


    We all enjoyed our stay. Good food, good service, clean hotel and beach. Hot water and cold a/c. Would not stay here if vacationing longer then 5 days as it is a very small resort, great for the price we got and very close to Cancun airport.


    EVALUATION

    Round Indicators

    • september 17 2017
    • Friends getaway

    Marcin C

    “Well recommended ”


    We stayed 14 nights and hotel is worth recommendation. Food was good, rooms nice and clean and we love entertainment team! We had so much fun with them especially our bingo games with Clarissa and pool volleyball. We definitely will be coming back!


    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
    Dear Marcin C: In the name Occidental Costa Cancun, we would like to thank you for choosing our hotel once again for your well-deserved vacation and for posting your comment on this website. We are very happy to know that the kindness and excellent service of our staff, our varied and exquisite gastronomy made your holiday unforgettable as it is our goal. We congratulate all the employees that you mention for the excellent work done for you to spend a spectacular vacation, this will motivate them to continue doing an excellent job, are very happy to know your appreciation. We look forward to welcoming you again, please feel free to contact us before your next visit. Cordially, Noemi Ramirez. Assistant Manager.

    EVALUATION

    Round Indicators

    • september 17 2017
    • Chicago
    • Solo travel

    coaltal45

    “Great bargain..unless you're an obnoxious priviledged tourist...”


    Out of 5 stars I would give this resort 3.75. In general it felt that some people were just there to do their jobs. Did not get the sense of customer advocacy from the front desk/management. Staff is great. Entertainment staff was full of life trying to get people involved. They made it fun. Here's a heads up if you've never been to Mexico. Many resorts will say 'Tipping is included". That's pretty much a ploy to make the hotel choice look more attractive. Tourism is the main industry in Cancun. Tips are greatly appreciated by the staff. I ordered one too many Mojitos. At one point they would/could not make any more until the next day. They didn't give a reason and I didn't ask why. i just ordered vodka and water. After which it seemed like they were giving me less vodka as ordered more and more of those. Room was clean and had a great view. I spent 4 nights there on a solo trip to relax. Didn't leave the resort. The nightly shows were fun. This resort is geared towards family. I noticed its also possibly a favorite for fellow South Americans. And the food....Here is where the Ugly American tourist should definately stay away. YOU'RE IN MEXICO!!!!! If you're expecting items similar to American restaurants, you will be sorely dissapointed. With that said, I thought some of the food was really good at the buffet!! The fried fish was the bomb! Just a little lime over it Yum! The seafood pasta was also good. Ribs, Barbacoa, Roasted chicken. Understand that the food is made in a Mexican style...because you're in MEXICO!!!! Beans, tortilla chips, salsa all available to make a plate of Nachos for your self. Food choices somewhat repetitive, but overall good. Also a great small patio outside the buffet that seats about 15 people if you like to eat outside with a view of the ocean. For the price I paid in mid-Sept. I would definitely recommend this hotel for a short 3-4 day get away. Beach (small), sun, drinks, a pool, good food, it would be an easy choice to come back if I could get a similar rate again. Here's a tip...Compare it staying in Vegas for a 3-4 day weekend...paying a $30+ resort fee/night and paying for meals. Hands down easy choice for me to come back here if the price is right.


    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
    Dear coaltal45: First of all, and on behalf of Occidental Costa Cancún, we would like to thank you for taking the time to post a comment about your vacation with us on this website. We are very proud to know that we have exceeded all expectations we had regarding our facilities, activities and services. We were motivated to read positive reviews about our hotel. Occidental Costa Cancun has as a principle to offer a unique gastronomic experience. We are happy to know that you have received the quality and attention that distinguish us. Once again thank you for your kind words to our staff. Feel free to contact us to help you enjoy your next visit. Sincerely, Noemí Ramírez. Assistant Manager.

    EVALUATION

    Round Indicators

    • september 13 2017
    • West Palm Beach, Florida

    Jup561

    “Pick another resort”


    While checking in to a room with a real terrace I had to show my email from Jennifer Lopez which assured it. Turns out she was standing right there!! And ignored the situation. I finally said 'hello Jennifer!' She pretended she wasn't there. Got the sales pitch even at the towel counter. The front desk crew was 'no can do' no matter what was needed. The activities staff seemed fun until 2 of them came over to talk to me about their personal issues and ask for a good review! I saved money to come on vacation and need to hear about your child issues and divorces? OMG!! Food is not good. It's whatever the a la carte restaurants have left over from the night before. I got a reservation at an a la carte restaurant for 6:30pm, 2 hours later asked to change to 7:00 or 7:30pm. Nope. No other time. I was traveling solo! One person! I only asked to change so I could go spend money at their spa! No hot water first day, don't know what maintenance did but fixed it. They were responsive. Bartenders not responsive even after tipping them (even though tipping is included.) Concierge only wanted to sell me excursions and not interested in helping me get a cab or dinner reservations at a restaurant. I had to leave a day early due to Hurricane Irma. They refused to help me change my shuttle etc. Spend the extra few hundred dollars and go somewhere else. I took the bad reviews in stride and thought 'can't be that bad.' It was. And I'm sure I'll be receiving the 'canned' response I see others get on here.


    ASISTENTEGERENCIAL, Assitant Manager. at Occidental Costa Cancun, responded to this review
    Dear Jup561: First of all, thank you very much for your comments, letting us know your opinion about our hotel will help us improve our services and facilities. We really feel that your experience at our resort has not met your expectations. We want to inform you that our team is trained and it is an effort to achieve guest satisfaction. We regret that there was no availability in the room that you requested via email, however the hotel depends totally on availability and upon arrival we did not have the availability of the room that you wanted to check in. We reiterate once again our most sincere apologies for the inconvenience that we cause and hope to give us the opportunity to receive it again and change your perception of our service. We hope to see you again at our hotel. Yours sincerely. Noemi Ramirez Assitant Manager.

    EVALUATION

    Round Indicators

    • september 13 2017
    • Miami, Florida
    • Friends getaway

    nelsondh

    “Enjoyable resort very confirtable and peaceful..excellent service all employees are very respectful and always pronto to”


    Excellent services also employees are always there to help you ...kidness,,,loyalty...friendly manners...it is a most experience ...girls in the area of pool very helpful with drinks also entretenimiento team


    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
    Dear nelsondh: First of all, and on behalf of Occidental Costa Cancún, we would like to thank you for taking the time to post a comment about your vacation with us on this website. We are very proud to know that we have exceeded all expectations we had regarding our facilities, activities and services. We were motivated to read positive reviews about our hotel. Occidental Costa Cancun has as a principle to offer a unique gastronomic experience. We are happy to know that you have received the quality and attention that distinguish us. Once again thank you for your kind words to our staff. Feel free to contact us to help you enjoy your next visit. Sincerely, Noemí Ramírez. Assistant Manager.

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