Barceló Hotel Pool  Costa Cancún

Occidental Costa Cancún

Texto: 28454 A hotel right on the edge of Cancun beach offering the guest spacious Mediterranean-style rooms. Boulevard Kukulcan, Km. 4,5 | 77500 Cancún, Quintana Roo
+52 998 8497100 +52 998 885 0615
Occidental Costa Cancún Texto: 28454 4 out of 5 based on 4587 ratings. 4587 user reviews.
Occidental Costa Cancún reviewed by Vtron88 on . My visit to occidental costa cancun This hotel was very clean and nice. The people were pretty friendly. Food was great. Beach was a little small and the beach faces east so when sun is setting the shadow of resort casts over the beach... Rating: 4
map

Occidental Costa Cancún

Boulevard Kukulcan, Km. 4,5   77500 Cancún, Quintana Roo  


Points of Interest

3 mi Cancún Int’l

2 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0.6 miles Linda beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Costa Cancún

4.0/5 Round Indicators
| 4588 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

42% Complete

1966

Very good

30% Complete

1381

Average

14% Complete

654

Poor

6% Complete

316

Very poor

5% Complete

271

Filter by

Sort by

    Round Indicators
    Vtron88 02/23/2017 Friends getaway

    “My visit to occidental costa cancun”

    This hotel was very clean and nice. The people were pretty friendly. Food was great. Beach was a little small and the beach faces east so when sun is setting the shadow of resort casts over the beach a little earlier. But staff were really friendly. Epeacially Jessica renia and another guy I can't remember his name but he does the games and volley ball and dancing in the morning. They were both very helpful and made recommendations to great excursions and places to visit in cancun. Resort is close to night life. And you can get alcohol 24 hours which is nice if you like to party all night.

    ASISTENTE BARCE... C, Jessica Reyna Arechiga Management Assistant at Occidental Costa Cancun, responded to this review
     Dear Vtron88: Allow me to let you know that it is an honor to read such kind review which highlights every aspect of Occidental Costa Cancún, from our Resort facilities, the activities, the variety of quality food and beverages that the Chefs carefully prepared for your delight. We are pleased to read how much you enjoyed your stayed with us. Also, thank you for your compliments regarding Jessica Reyna. I am very glad that you have put my name on this website so important for travelers Please know that our goal is to exceed before, during and after your stay. We look forward to welcoming you back as our guest soon. Be assured that our staff will take the utmost care to make sure you’re accommodated in everything you desire. Best regards, Jessica Reyna Arechiga Management Assistant

    Round Indicators
    Sunnykoko Toronto, Canada. 02/23/2017 Friends getaway

    “surprisingly relaxing spot in Cancun”

    This hotel is great. I have been to Quinta Roo many times... I have stayed in Cancun a couple times for work, never for vacation, and of course I was expecting foam parties and pumping music. I was delighted that this hotel is not that. It is fun and vibrant, but it's not crazy or over the top, you can choose the type of scene you want. I loved it for many reasons. The rooms were very comfortable and clean. The restaurants are very delicious, we loved the endless fresh made Guac and salsa's, you can make your own tacos and they have different types every day. We are huge food people and didn't have too high expectations because it was all inclusive, but we were very impressed with the quality, you can tell they use great ingredients and take pride in it. The service in the restaurants was amazing, staff was always very pleasant and attentive. The scene at night is great, they have an outdoor theatre with nightly shows, an area for live music, and a great mature party scene at night that isn't too loud or crazy, it's just perfect. The crowd was casual and there were no college spring breakers, which I certainly appreciated. The beach is nice but on the smaller side compared to some resorts I've been to, but this was never a problem, it's still very pretty. If you walk down the beach, you will find some cute local bars and restaurants, water activities and a couple places to get a beach massage, which we got and it was amazing. One drawback for me was that it's on the corner of a channel where tons of boats go by all day, so I always felt like the water might have been a bit polluted because they come up pretty close to the swimming area. The positive side to this was watching all the cool boats and parties on them. The pool area is really nice and looked like fun with activities and music, but we stayed at the beach the whole time .The staff around the resort were all very friendly, never aggressive or pushy for activities or to sell you anything. The only other drawback is that you have to pay for your wifi and it is terrible, the connection is really slow and signs you out every time you close your phone. I would highly recommend this if you're looking for a nice mix of quiet and fun and great food.

    ASISTENTE BARCE... C, Jessica Reyna Arechiga Management Assistant at Occidental Costa Cancun, responded to this review
     Dear Sunnykoko: Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience. It is our pleasure to let you know that every day we work hard and with very much effort in order to satisfy your needs and provide you the best service that you deserve during your stay. For this reason we are truly glad to read you had an amazing time with us and enjoyed the of our services and facilities On the internet, we consider include the cost of service within the regular rate, as do most hotels, is a disadvantage for people who do not make use of it, which is why it is left to the consideration of each if you want to hire. We offer an apology if you pay the internet , and it was not functional , you can report to reception, and then they help you. We assure you that for us the most important thing is the satisfaction of every one of the people that give us the pleasure of being our guests, we hope you give us the opportunity to receive it again in the near future to change your perception and create memorable experiences through the services we offer that it really is our main goal. We would be delighted to see you here again soon. Kind regards, Jessica Reyna Arechiga Management Assistant

    Round Indicators
    marksue4ever Toronto, Canada. 02/23/2017 Couples

    “great people,clean beach good food”

    clean rooms, friendly staff, good food, we had nothing to complain about.we met some amazing new friends.it was very hard to leave there.i would take the ferry to the island and tour it with a golf cart that was so much fun.(make sure you rent the cart when you purchase the ferry ticket). Oh ya if your going to do an excursion to EXPLOR i would advise renting a cab and buying your tickets there it will be so much cheaper ticket there is around 50usd and cab was 800 pesos .

    ASISTENTE BARCE... C, Jessica Reyna Arechiga. Assistant General Manager. at Occidental Costa Cancun, responded to this review
     Dear marksue4ever: First of all, and on behalf of Occidental Costa Cancún, we would like to thank you for taking the time to post a comment about your vacation with us on this website. We would like to thank you for choosing our hotel as your destination for your well-deserved vacation. We are very proud to know that we have exceeded all expectations we had regarding our facilities, activities and services. We are motivated to read positive reviews about our hotel. Occidental Costa Cancun has as principle guides to offer a "stars" treatment to our distinguished guests and offer them a unique gastronomic experience. We are happy to know that you have received the quality and attention that distinguish us. Once again thank you for your kind words to our staff and to our hotel chain. Feel free to contact us to help you enjoy your next visit. Yours sincerely, Jessica Reyna Arechiga. Assistant General Manager.

    Round Indicators
    Jen A London, Ontario, Canada. 02/22/2017 Family

    “Nice Beach”

    This is a very nice resort on the beach with comfortable beds. The food is very underwhelming for breakfast and lunch but the dinners have been good. Lost of the people who work here do not have good English communication skills for example it took us 10 calls to communicate out order for room service and they still got our order wrong. That being said all the workers do try and be helpful.

    ASISTENTE BARCE... C, Jessica Reyna Arechiga at Occidental Costa Cancun, responded to this review
     Dear Jen A: Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We're glad to know that you enjoyed our comfortable rooms , facilities, our beautiful beach and especially the service you provide our staff. On the other hand it serves us much read your coments with regard to our gastronomy. We regret that on this occasion it was not for your total pleasure. yours comments will be taken into account to improve the quality of our dishes, this with the purpose of that on your next visit we can offer you best quality of food and go with a better taste. On the other hand we have staff that speaks up to 4 languages. We offer you an apology for the inconveniences you had with room service, we will take letters on the matter so that this does not happen again, all with the purpose of being able to remain of your preference and that of our future guests. I hope to greet you on your next trip to Occidental Costa Cancun. Best regards Jessica Reyna Arechiga General Management Assistant

    Round Indicators
    Rodolfo P Orlando, Florida. 02/22/2017 Family

    “LOVED IT ”

    The attention there was amazing, especially from a specific person named Moises Testa which he had made the customers feel more welcome. The attention from the waiters were spectacular. The food there was incredible and I absolutely enjoyed the bar and the night time shows. The beach was beautiful. The rooms were clean and well organized. I would definelty recommend going there. My family loved it so much I would come here again.

    ASISTENTE BARCE... C, Jessica Reyna Arechiga General management assistant at Occidental Costa Cancun, responded to this review
     Dear Rodolfo P: On behalf of Occidental Costa Cancun, thank you for choosing our hotel for your vacation and put your comments on this web site. We are very happy to know that kindness and excellent service of our staff, the night shows, our beautiful beach, our varied and exquisite cuisine made your an unforgettable holiday which is our goal. We have congratulated to Moises, he feel happy to know that his work has been valued. We hope to welcome you again, please, contact us before your next visit. Best regards Jessica Reyna Arechiga General management assistant

    EVALUATION

    Round Indicators

    • february 23 2017
    • Friends getaway

    Vtron88

    “My visit to occidental costa cancun”


    This hotel was very clean and nice. The people were pretty friendly. Food was great. Beach was a little small and the beach faces east so when sun is setting the shadow of resort casts over the beach a little earlier. But staff were really friendly. Epeacially Jessica renia and another guy I can't remember his name but he does the games and volley ball and dancing in the morning. They were both very helpful and made recommendations to great excursions and places to visit in cancun. Resort is close to night life. And you can get alcohol 24 hours which is nice if you like to party all night.


    ASISTENTE BARCE... C, Jessica Reyna Arechiga Management Assistant at Occidental Costa Cancun, responded to this review
    Dear Vtron88: Allow me to let you know that it is an honor to read such kind review which highlights every aspect of Occidental Costa Cancún, from our Resort facilities, the activities, the variety of quality food and beverages that the Chefs carefully prepared for your delight. We are pleased to read how much you enjoyed your stayed with us. Also, thank you for your compliments regarding Jessica Reyna. I am very glad that you have put my name on this website so important for travelers Please know that our goal is to exceed before, during and after your stay. We look forward to welcoming you back as our guest soon. Be assured that our staff will take the utmost care to make sure you’re accommodated in everything you desire. Best regards, Jessica Reyna Arechiga Management Assistant

    EVALUATION

    Round Indicators

    • february 23 2017
    • Toronto, Canada
    • Friends getaway

    Sunnykoko

    “surprisingly relaxing spot in Cancun”


    This hotel is great. I have been to Quinta Roo many times... I have stayed in Cancun a couple times for work, never for vacation, and of course I was expecting foam parties and pumping music. I was delighted that this hotel is not that. It is fun and vibrant, but it's not crazy or over the top, you can choose the type of scene you want. I loved it for many reasons. The rooms were very comfortable and clean. The restaurants are very delicious, we loved the endless fresh made Guac and salsa's, you can make your own tacos and they have different types every day. We are huge food people and didn't have too high expectations because it was all inclusive, but we were very impressed with the quality, you can tell they use great ingredients and take pride in it. The service in the restaurants was amazing, staff was always very pleasant and attentive. The scene at night is great, they have an outdoor theatre with nightly shows, an area for live music, and a great mature party scene at night that isn't too loud or crazy, it's just perfect. The crowd was casual and there were no college spring breakers, which I certainly appreciated. The beach is nice but on the smaller side compared to some resorts I've been to, but this was never a problem, it's still very pretty. If you walk down the beach, you will find some cute local bars and restaurants, water activities and a couple places to get a beach massage, which we got and it was amazing. One drawback for me was that it's on the corner of a channel where tons of boats go by all day, so I always felt like the water might have been a bit polluted because they come up pretty close to the swimming area. The positive side to this was watching all the cool boats and parties on them. The pool area is really nice and looked like fun with activities and music, but we stayed at the beach the whole time .The staff around the resort were all very friendly, never aggressive or pushy for activities or to sell you anything. The only other drawback is that you have to pay for your wifi and it is terrible, the connection is really slow and signs you out every time you close your phone. I would highly recommend this if you're looking for a nice mix of quiet and fun and great food.


    ASISTENTE BARCE... C, Jessica Reyna Arechiga Management Assistant at Occidental Costa Cancun, responded to this review
    Dear Sunnykoko: Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience. It is our pleasure to let you know that every day we work hard and with very much effort in order to satisfy your needs and provide you the best service that you deserve during your stay. For this reason we are truly glad to read you had an amazing time with us and enjoyed the of our services and facilities On the internet, we consider include the cost of service within the regular rate, as do most hotels, is a disadvantage for people who do not make use of it, which is why it is left to the consideration of each if you want to hire. We offer an apology if you pay the internet , and it was not functional , you can report to reception, and then they help you. We assure you that for us the most important thing is the satisfaction of every one of the people that give us the pleasure of being our guests, we hope you give us the opportunity to receive it again in the near future to change your perception and create memorable experiences through the services we offer that it really is our main goal. We would be delighted to see you here again soon. Kind regards, Jessica Reyna Arechiga Management Assistant

    EVALUATION

    Round Indicators

    • february 23 2017
    • Toronto, Canada
    • Couples

    marksue4ever

    “great people,clean beach good food”


    clean rooms, friendly staff, good food, we had nothing to complain about.we met some amazing new friends.it was very hard to leave there.i would take the ferry to the island and tour it with a golf cart that was so much fun.(make sure you rent the cart when you purchase the ferry ticket). Oh ya if your going to do an excursion to EXPLOR i would advise renting a cab and buying your tickets there it will be so much cheaper ticket there is around 50usd and cab was 800 pesos .


    ASISTENTE BARCE... C, Jessica Reyna Arechiga. Assistant General Manager. at Occidental Costa Cancun, responded to this review
    Dear marksue4ever: First of all, and on behalf of Occidental Costa Cancún, we would like to thank you for taking the time to post a comment about your vacation with us on this website. We would like to thank you for choosing our hotel as your destination for your well-deserved vacation. We are very proud to know that we have exceeded all expectations we had regarding our facilities, activities and services. We are motivated to read positive reviews about our hotel. Occidental Costa Cancun has as principle guides to offer a "stars" treatment to our distinguished guests and offer them a unique gastronomic experience. We are happy to know that you have received the quality and attention that distinguish us. Once again thank you for your kind words to our staff and to our hotel chain. Feel free to contact us to help you enjoy your next visit. Yours sincerely, Jessica Reyna Arechiga. Assistant General Manager.

    EVALUATION

    Round Indicators

    • february 22 2017
    • London, Ontario, Canada
    • Family

    Jen A

    “Nice Beach”


    This is a very nice resort on the beach with comfortable beds. The food is very underwhelming for breakfast and lunch but the dinners have been good. Lost of the people who work here do not have good English communication skills for example it took us 10 calls to communicate out order for room service and they still got our order wrong. That being said all the workers do try and be helpful.


    ASISTENTE BARCE... C, Jessica Reyna Arechiga at Occidental Costa Cancun, responded to this review
    Dear Jen A: Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We're glad to know that you enjoyed our comfortable rooms , facilities, our beautiful beach and especially the service you provide our staff. On the other hand it serves us much read your coments with regard to our gastronomy. We regret that on this occasion it was not for your total pleasure. yours comments will be taken into account to improve the quality of our dishes, this with the purpose of that on your next visit we can offer you best quality of food and go with a better taste. On the other hand we have staff that speaks up to 4 languages. We offer you an apology for the inconveniences you had with room service, we will take letters on the matter so that this does not happen again, all with the purpose of being able to remain of your preference and that of our future guests. I hope to greet you on your next trip to Occidental Costa Cancun. Best regards Jessica Reyna Arechiga General Management Assistant

    EVALUATION

    Round Indicators

    • february 22 2017
    • Orlando, Florida
    • Family

    Rodolfo P

    “LOVED IT ”


    The attention there was amazing, especially from a specific person named Moises Testa which he had made the customers feel more welcome. The attention from the waiters were spectacular. The food there was incredible and I absolutely enjoyed the bar and the night time shows. The beach was beautiful. The rooms were clean and well organized. I would definelty recommend going there. My family loved it so much I would come here again.


    ASISTENTE BARCE... C, Jessica Reyna Arechiga General management assistant at Occidental Costa Cancun, responded to this review
    Dear Rodolfo P: On behalf of Occidental Costa Cancun, thank you for choosing our hotel for your vacation and put your comments on this web site. We are very happy to know that kindness and excellent service of our staff, the night shows, our beautiful beach, our varied and exquisite cuisine made your an unforgettable holiday which is our goal. We have congratulated to Moises, he feel happy to know that his work has been valued. We hope to welcome you again, please, contact us before your next visit. Best regards Jessica Reyna Arechiga General management assistant

    Gastronomía del hotel Barceló Costa Cancún

    A hotel right on the edge of Cancun beach offering the guest spacious Mediterranean-style rooms.

    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to

      Incorrect dates
      Please enter valid dates

    NIGHTS

    (Optional dates)

    A discount or promotional code is a combination of letters and/or numbers that gives a discount on the normal rate. You can receive discount codes through special campaigns by being a my Barceló member, following us on social media or booking through Barcelo.com. 

    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of the accumulated discount will be 25% off the rate (except for last rooms); it is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.

    Loading rates...
    The hotel does not have any rates allocated to it

    Best online price guaranteed

    If you find a better rate, we will top it.

    We will return the difference and we will also apply an additional 10% discount to the cost of the final booking. For more information...