Barceló Hotel Pool  Costa Cancún

Occidental Costa Cancún

Texto: 28454 A hotel right on the edge of Cancun beach offering the guest spacious Mediterranean-style rooms. Boulevard Kukulcan, Km. 4,5 | 77500 Cancún, Quintana Roo
+52 998 8497100 +52 998 885 0615
Occidental Costa Cancún Texto: 28454 4 out of 5 based on 4519 ratings. 4519 user reviews.
Occidental Costa Cancún reviewed by Kohl B on . Small resort! Better places for family with kids! Would not recommend for family with kids just because it felt like there was not much to do. Having said that, the kids club staff was great! Tanya and Irania were so good that we even booked the... Rating: 2
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Occidental Costa Cancún

Boulevard Kukulcan, Km. 4,5   77500 Cancún, Quintana Roo  


Points of Interest

3 mi Cancún Int’l

2 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0.6 miles Linda beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Costa Cancún

4.0/5 Round Indicators
| 4577 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

42% Complete

1962

Very good

30% Complete

1376

Average

14% Complete

652

Poor

6% Complete

316

Very poor

5% Complete

271

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    Round Indicators
    khollenbeck Mason, Ohio. 02/20/2017 Family

    “Great service”

    This was my mom's first time out of the country and we all had a great experience. The staff was extremely friendly, especially at the Mexican restaurant - waiter, Angel and host, Augusto. The rooms were ok... they felt a little Holiday Inn-ish, but we didn't spend a whole lot of time in them. I was confused about the reservation system as we too could not get in the Italian restaurant, but every time you walked by it was just a bunch of empty tables. The Mexican, Oriental, and buffet restaurants were delicious. The biggest disappointment was that they did not offer free Wi-Fi and 2 bottles of sunscreen cost us $65, when the lady said it would only cost $40 at the gift shop. I would go back, but would like to see them offer more activities whether it was Brandon or Pedro running them or even items available to play on our own (i.e. bocci ball or horseshoes, etc...)
    Round Indicators
    Rad H 02/19/2017 Family

    “Excellent service and clean”

    We went here in feb 2017 and had a good time. First impressions of the hotel weren't good but day by day it got better. The rooms were big and comfortable. The food is good at the calabroya buffet which for some reason people thought it was reservation only but it's not for breakfast and lunch. There's also the other buffet that's open for breakfast, lunch and dinner. The beach was nice but it's pretty small. We went with a baby so it was good for us. The hotel is compact which is good if you don't like to walk long distances. The hotel is located at the end of the hotel zone closer to the downtown area. It's right next to the ferry that takes you to isla mujeres which is a must see for 14 US dollars. Overall I give it a 4 out of 5 because the food could be better but then again there's enough food for you to be satisfied.
    Round Indicators
    bulldogue1 Montreal, Canada. 02/18/2017 Couples

    “Just loved it!”

    Me and my wife were there from the 7th of february 2017 to the 15th. We loved it so much that we will be there on the 29th of march 2017 to the 5th of april. Bringing friends and family this time. As always Mexican people are very friendly nothing to say about the services we got. Except that it is very hard to get a reservation for the Italian restaurant....we never got a chance to try it. I strongly suggest they add more available tables to this one and another suggestion that would be also nice to have to avoid waiting for nothing and end up been told restaurant is full is to have 3 a board over the reservation station that say if restaurant is still available. Hope we have a chance to try this one next time. Food in buffet was good. Beach is small but have alot of chairs and a bar is close. The pool has also many chairs...always one available. There are shows at night. Lots of stuff around to do....iI suggest using the city bus alot cheaper and easy to get around. P.s. I the guy handing out Krispy Cream donuts and chocolat...this was one of my ways to giving back to your kindness....tips are not enough. See you soon.

    ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Occidental Costa Cancun, responded to this review
     Dear bulldogue1: First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Costa Cancun hotel and are delighted to read that we were able to match your expectations. Thank you for highlighting those qualities that allowed you to make your stay an unforgettable experience. On the other hand we will change the way restaurants book, in order to remain part of your preference. We hope to have the opportunity to have it back soon. Best regards, Jessica Reyna Arechiga. General Management Assistant.

    Round Indicators
    sspoto95 Boston, Massachusetts. 02/17/2017 Friends getaway

    “Amazing Graduation Trip”

    My friend and I stayed here for 4 nights to celebrate our college graduation and it was nothing short of amazing. The hotel and rooms were beautiful, the food was great with many different options. The staff however is what made this trip excellent. They are friendly, funny, and genuinely want you to have the best time you can. I would definitely recommend this hotel and I'll definitely be back in the near future.

    ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Occidental Costa Cancun, responded to this review
     Dear sspoto95: On behalf of the Director Occidental Costa Cancun, greatly appreciate you that you have taken the time to write a comment about your experience with us. In the same way thank you for choosing Occidental as target for your well deserved rest string. I am very pleased to that you may have had a memorable vacation. We are glad to know that our service has been excellent, in fact the kindness is one of the points that most pleases guests at Occidental chain. When you decide to visit us again, please do not hesitate to contact us. Best regards. Jessica Reyna Arechiga. General Management Assistant.

    Round Indicators
    Joseph F new york, United States. 02/17/2017 Couples

    “good vacation”

    hotel property was beautiful, check in was easy,staff very friendly. beach clean, pool was of good size. wait staff at resturants were very helpful. the entertainment was interesting. all around good time, my partner had a facial,and it was more than that, she loved it.

    ASISTENTE BARCE... C, Jessica Reyna Arechiga. Assistant General Manager. at Occidental Costa Cancun, responded to this review
     Dear Joseph F: First of all, and on behalf of Occidental Costa Cancún, we would like to thank you for taking the time to post a comment about your vacation with us on this website. We would like to thank you for choosing our hotel as your destination for your well-deserved vacation. We are very proud to know that we have exceeded all expectations we had regarding our facilities, activities and services. We are motivated to read positive reviews about our hotel. Occidental Costa Cancun has as principle guides to offer a "stars" treatment to our distinguished guests and offer them a unique gastronomic experience. We are happy to know that you have received the quality and attention that distinguish us. Once again thank you for your kind words to our staff and to our hotel chain. Feel free to contact us to help you enjoy your next visit. Yours sincerely, Jessica Reyna Arechiga. Assistant General Manager.

    EVALUATION

    Round Indicators

    • february 20 2017
    • Mason, Ohio
    • Family

    khollenbeck

    “Great service”


    This was my mom's first time out of the country and we all had a great experience. The staff was extremely friendly, especially at the Mexican restaurant - waiter, Angel and host, Augusto. The rooms were ok... they felt a little Holiday Inn-ish, but we didn't spend a whole lot of time in them. I was confused about the reservation system as we too could not get in the Italian restaurant, but every time you walked by it was just a bunch of empty tables. The Mexican, Oriental, and buffet restaurants were delicious. The biggest disappointment was that they did not offer free Wi-Fi and 2 bottles of sunscreen cost us $65, when the lady said it would only cost $40 at the gift shop. I would go back, but would like to see them offer more activities whether it was Brandon or Pedro running them or even items available to play on our own (i.e. bocci ball or horseshoes, etc...)


    EVALUATION

    Round Indicators

    • february 19 2017
    • Family

    Rad H

    “Excellent service and clean”


    We went here in feb 2017 and had a good time. First impressions of the hotel weren't good but day by day it got better. The rooms were big and comfortable. The food is good at the calabroya buffet which for some reason people thought it was reservation only but it's not for breakfast and lunch. There's also the other buffet that's open for breakfast, lunch and dinner. The beach was nice but it's pretty small. We went with a baby so it was good for us. The hotel is compact which is good if you don't like to walk long distances. The hotel is located at the end of the hotel zone closer to the downtown area. It's right next to the ferry that takes you to isla mujeres which is a must see for 14 US dollars. Overall I give it a 4 out of 5 because the food could be better but then again there's enough food for you to be satisfied.


    EVALUATION

    Round Indicators

    • february 18 2017
    • Montreal, Canada
    • Couples

    bulldogue1

    “Just loved it!”


    Me and my wife were there from the 7th of february 2017 to the 15th. We loved it so much that we will be there on the 29th of march 2017 to the 5th of april. Bringing friends and family this time. As always Mexican people are very friendly nothing to say about the services we got. Except that it is very hard to get a reservation for the Italian restaurant....we never got a chance to try it. I strongly suggest they add more available tables to this one and another suggestion that would be also nice to have to avoid waiting for nothing and end up been told restaurant is full is to have 3 a board over the reservation station that say if restaurant is still available. Hope we have a chance to try this one next time. Food in buffet was good. Beach is small but have alot of chairs and a bar is close. The pool has also many chairs...always one available. There are shows at night. Lots of stuff around to do....iI suggest using the city bus alot cheaper and easy to get around. P.s. I the guy handing out Krispy Cream donuts and chocolat...this was one of my ways to giving back to your kindness....tips are not enough. See you soon.


    ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Occidental Costa Cancun, responded to this review
    Dear bulldogue1: First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Costa Cancun hotel and are delighted to read that we were able to match your expectations. Thank you for highlighting those qualities that allowed you to make your stay an unforgettable experience. On the other hand we will change the way restaurants book, in order to remain part of your preference. We hope to have the opportunity to have it back soon. Best regards, Jessica Reyna Arechiga. General Management Assistant.

    EVALUATION

    Round Indicators

    • february 17 2017
    • Boston, Massachusetts
    • Friends getaway

    sspoto95

    “Amazing Graduation Trip”


    My friend and I stayed here for 4 nights to celebrate our college graduation and it was nothing short of amazing. The hotel and rooms were beautiful, the food was great with many different options. The staff however is what made this trip excellent. They are friendly, funny, and genuinely want you to have the best time you can. I would definitely recommend this hotel and I'll definitely be back in the near future.


    ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Occidental Costa Cancun, responded to this review
    Dear sspoto95: On behalf of the Director Occidental Costa Cancun, greatly appreciate you that you have taken the time to write a comment about your experience with us. In the same way thank you for choosing Occidental as target for your well deserved rest string. I am very pleased to that you may have had a memorable vacation. We are glad to know that our service has been excellent, in fact the kindness is one of the points that most pleases guests at Occidental chain. When you decide to visit us again, please do not hesitate to contact us. Best regards. Jessica Reyna Arechiga. General Management Assistant.

    EVALUATION

    Round Indicators

    • february 17 2017
    • new york, United States
    • Couples

    Joseph F

    “good vacation”


    hotel property was beautiful, check in was easy,staff very friendly. beach clean, pool was of good size. wait staff at resturants were very helpful. the entertainment was interesting. all around good time, my partner had a facial,and it was more than that, she loved it.


    ASISTENTE BARCE... C, Jessica Reyna Arechiga. Assistant General Manager. at Occidental Costa Cancun, responded to this review
    Dear Joseph F: First of all, and on behalf of Occidental Costa Cancún, we would like to thank you for taking the time to post a comment about your vacation with us on this website. We would like to thank you for choosing our hotel as your destination for your well-deserved vacation. We are very proud to know that we have exceeded all expectations we had regarding our facilities, activities and services. We are motivated to read positive reviews about our hotel. Occidental Costa Cancun has as principle guides to offer a "stars" treatment to our distinguished guests and offer them a unique gastronomic experience. We are happy to know that you have received the quality and attention that distinguish us. Once again thank you for your kind words to our staff and to our hotel chain. Feel free to contact us to help you enjoy your next visit. Yours sincerely, Jessica Reyna Arechiga. Assistant General Manager.

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    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of the accumulated discount will be 25% off the rate (except for last rooms); it is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.

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