Barceló Hotel Pool  Costa Cancún

Occidental Costa Cancún

Texto: 28339 A hotel right on the edge of Cancun beach offering the guest spacious Mediterranean-style rooms. Boulevard Kukulcan, Km. 4,5 | 77500 | Cancún, Quintana Roo || México
+52 998 8497100 +52 998 885 0615
Occidental Costa Cancún Texto: 28339 4 out of 5 based on 5958 ratings. 5958 user reviews.
Occidental Costa Cancún reviewed by Shaggie22 on . Compact and cute resort Just back from a week away... fantastic weather of sunshine and warmth. A few issues we ran into was the a la carte restaurant reservations and need to wake up to lineup at 7am and not all... Rating: 3
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Occidental Costa Cancún

Boulevard Kukulcan, Km. 4,5   77500   Cancún, Quintana Roo     México  


Points of Interest

3 mi Cancún Int’l

2 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0.6 miles Linda beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Costa Cancún

4.0/5 Round Indicators
| 6022 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

2706

Very good

29% Complete

1778

Average

13% Complete

809

Poor

6% Complete

389

Very poor

5% Complete

340

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    Round Indicators
    bmurch central mn. 02/22/2018 Friends getaway

    “Fantastic Mom's getaway!”

    What a fantastic resort for a group of mom's to have a little vacation! The best food I've had compared to the last 6 all-inclusives I've been to! Great variety! Rooms were comfortable, AC in #537 works great!👍 Having Pepe as a waiter for every breakfast and lunch was the highlight of our day! Beautiful beach! We layed in the ocean all afternoon!! Plenty of chairs so we never had to worry about "saving chairs". The whole entertainment group works so hard here! Serena, Brandon and Sheyla definitely deserve a pat on the back!! Getting us to do Bocce ball, stretching, bingo and kayaking!! Bernardo at the beach bar kept us hydrated!! Will definitely be coming back here!
    Round Indicators
    mflocken Farmington, Utah. 02/22/2018 Friends getaway

    “Great Shows, Great Food!”

    I have stayed in many locations in Cancun and this one was the best so far. There were many options for food and a variety of different foods every night. The nightly shows and live music were absolutely amazing. There were fun activities and games planned all day. Highly recommended.

    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
     Dear mflocken: Thank you very much for your comments about the hotel, thank you for takes the time to write about Occidental Costa Cancún. We are glad that your stay with us was to your liking and that our service will positively impact you. We hope to have you in your home in the near future. Cordially, Noemi Ramirez. Assistant Manager.

    Round Indicators
    emmavandermey 02/22/2018 Family

    “The Wonderful Staff”

    The entertainment staff at the Occidental Costa Cancun all have amazing personalities, everyday you see them walking around smiling and asking people to participate in activities. My favourites were kayaking, walking the beach, yoga, bingo, and water aerobics. The waiting staff were, in my opinion, the best part of the stay. Juan Carlos Loría, chef de coco, prepared a coconut for my sisters and I, that I had bought on the beach. He cut it into small little pieces and dressed it with lime and chili, it was so delicious! Finally, Carlos Olivares, he is absolutely my favourite. He makes the best drink - the 'carlitos', and when we went to Mexicano Lindo, his restaurant, he took very good care of us with plenty of shots.

    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
     Dear emmavandermey: It has been a great pleasure to stay at Occidental Costa Cancun during your recent vacation, we are very happy to know that you had a pleasant stay and we would like to thank you for sharing the details of your great experience in our hotel, through this website. Our team of collaborators is very proud of their comments and thanks each one of them who have taken them into account and we hope to have you back very soon, to have another memorable vacation time, as we are sure it has been this time. Cordially, Noemí Ramírez. Assistant Manager.

    Round Indicators
    02/21/2018 Couples

    “Great place to stay”

    This is a nice place I got more than I expected,the food was great ,the hotel is clean,and everything else was within walking distance and the bus is right out side for $1 you can go downtown or anywhere else you want to explore,if I go back to Cancu. I will stay there again the only thing I don’t like is the fact that the internet is not free and the 30 free minutes given is not that great

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Costa Cancun, responded to this review
     Dear Guest: It has been a great pleasure to stay at Occidental Costa Cancún during your recent vacation, we are very happy to know that you had a pleasant stay. We would like to thank you for sharing the details of your great experience in our hotel, through this website. We hope to have you back very soon, to have another memorable vacation time, as we are sure it has been this time. Best regards, Noemí Ramírez. Assistant Manager.

    Round Indicators
    Queen D Detroit, Michigan. 02/20/2018 Couples

    “Did not feel welcome”

    We arrived at the resort the staff was not friendly at all, Claudia was one of them and their was a male but i did not get his name. They gave us the worst room they had, the view was a ally and a helicopter flying back and forth, so we changed rooms the next morning because we was told they didn't have anything available that same day. i ask for a pool view they gave me the room i would be in at 3pm. but when i went back to get the keys to it, they gave it away but gave me another. This resort is nothing what we're use to, it was a bit smaller but it lack in a lot of things like free internet, pool wasn't heated, entertainment was over early, no jacuzzi, super small beach, balcony was about a foot wide, big enough just to stand on, only two english speaking channels and the cable kept going in and out for two days, for a 50min massage it was $110us, the food was ok but the bar tenders was not friendly either, we only tipped the ones who treated us nice, we were thinking maybe they just don't like african americans at this resort. We have traveled to Cancun at least 5 times before with and without our kids at different resorts and this was the most unwelcoming. The first room we had the bathroom was so small we had to step into the shower to get in it to close the door, we went to the store inside the resort to buy some snacks and the store did not take dollars, ONLY pesos, yes i was not understanding that one. over all i would not recommend this resort

    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
     Dear Queen D: First of all thank you very much for your comment, letting us know your opinion about our hotel will help us improve our services and facilities. We will take note of all your comments to implement the appropriate measures. We offer you an apology and we deeply regret that the service received by the reception staff has not been adequate; we will certainly send your comments to the person in charge to take the appropriate measures and in this way prevent it from happening again in the future. Our main objective and our reason for being is to get the highest satisfaction from our customers. Cordially, Noemí Ramírez. Assistant Manager.

    EVALUATION

    Round Indicators

    • february 22 2018
    • central mn
    • Friends getaway

    bmurch

    “Fantastic Mom's getaway!”


    What a fantastic resort for a group of mom's to have a little vacation! The best food I've had compared to the last 6 all-inclusives I've been to! Great variety! Rooms were comfortable, AC in #537 works great!👍 Having Pepe as a waiter for every breakfast and lunch was the highlight of our day! Beautiful beach! We layed in the ocean all afternoon!! Plenty of chairs so we never had to worry about "saving chairs". The whole entertainment group works so hard here! Serena, Brandon and Sheyla definitely deserve a pat on the back!! Getting us to do Bocce ball, stretching, bingo and kayaking!! Bernardo at the beach bar kept us hydrated!! Will definitely be coming back here!


    EVALUATION

    Round Indicators

    • february 22 2018
    • Farmington, Utah
    • Friends getaway

    mflocken

    “Great Shows, Great Food!”


    I have stayed in many locations in Cancun and this one was the best so far. There were many options for food and a variety of different foods every night. The nightly shows and live music were absolutely amazing. There were fun activities and games planned all day. Highly recommended.


    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
    Dear mflocken: Thank you very much for your comments about the hotel, thank you for takes the time to write about Occidental Costa Cancún. We are glad that your stay with us was to your liking and that our service will positively impact you. We hope to have you in your home in the near future. Cordially, Noemi Ramirez. Assistant Manager.

    EVALUATION

    Round Indicators

    • february 22 2018
    • Family

    emmavandermey

    “The Wonderful Staff”


    The entertainment staff at the Occidental Costa Cancun all have amazing personalities, everyday you see them walking around smiling and asking people to participate in activities. My favourites were kayaking, walking the beach, yoga, bingo, and water aerobics. The waiting staff were, in my opinion, the best part of the stay. Juan Carlos Loría, chef de coco, prepared a coconut for my sisters and I, that I had bought on the beach. He cut it into small little pieces and dressed it with lime and chili, it was so delicious! Finally, Carlos Olivares, he is absolutely my favourite. He makes the best drink - the 'carlitos', and when we went to Mexicano Lindo, his restaurant, he took very good care of us with plenty of shots.


    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
    Dear emmavandermey: It has been a great pleasure to stay at Occidental Costa Cancun during your recent vacation, we are very happy to know that you had a pleasant stay and we would like to thank you for sharing the details of your great experience in our hotel, through this website. Our team of collaborators is very proud of their comments and thanks each one of them who have taken them into account and we hope to have you back very soon, to have another memorable vacation time, as we are sure it has been this time. Cordially, Noemí Ramírez. Assistant Manager.

    EVALUATION

    Round Indicators

    • february 21 2018
    • Couples

    “Great place to stay”


    This is a nice place I got more than I expected,the food was great ,the hotel is clean,and everything else was within walking distance and the bus is right out side for $1 you can go downtown or anywhere else you want to explore,if I go back to Cancu. I will stay there again the only thing I don’t like is the fact that the internet is not free and the 30 free minutes given is not that great


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Costa Cancun, responded to this review
    Dear Guest: It has been a great pleasure to stay at Occidental Costa Cancún during your recent vacation, we are very happy to know that you had a pleasant stay. We would like to thank you for sharing the details of your great experience in our hotel, through this website. We hope to have you back very soon, to have another memorable vacation time, as we are sure it has been this time. Best regards, Noemí Ramírez. Assistant Manager.

    EVALUATION

    Round Indicators

    • february 20 2018
    • Detroit, Michigan
    • Couples

    Queen D

    “Did not feel welcome”


    We arrived at the resort the staff was not friendly at all, Claudia was one of them and their was a male but i did not get his name. They gave us the worst room they had, the view was a ally and a helicopter flying back and forth, so we changed rooms the next morning because we was told they didn't have anything available that same day. i ask for a pool view they gave me the room i would be in at 3pm. but when i went back to get the keys to it, they gave it away but gave me another. This resort is nothing what we're use to, it was a bit smaller but it lack in a lot of things like free internet, pool wasn't heated, entertainment was over early, no jacuzzi, super small beach, balcony was about a foot wide, big enough just to stand on, only two english speaking channels and the cable kept going in and out for two days, for a 50min massage it was $110us, the food was ok but the bar tenders was not friendly either, we only tipped the ones who treated us nice, we were thinking maybe they just don't like african americans at this resort. We have traveled to Cancun at least 5 times before with and without our kids at different resorts and this was the most unwelcoming. The first room we had the bathroom was so small we had to step into the shower to get in it to close the door, we went to the store inside the resort to buy some snacks and the store did not take dollars, ONLY pesos, yes i was not understanding that one. over all i would not recommend this resort


    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
    Dear Queen D: First of all thank you very much for your comment, letting us know your opinion about our hotel will help us improve our services and facilities. We will take note of all your comments to implement the appropriate measures. We offer you an apology and we deeply regret that the service received by the reception staff has not been adequate; we will certainly send your comments to the person in charge to take the appropriate measures and in this way prevent it from happening again in the future. Our main objective and our reason for being is to get the highest satisfaction from our customers. Cordially, Noemí Ramírez. Assistant Manager.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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