Façade of the Barceló Mexico Reforma hotel

Barceló México Reforma

Texto: 112245 Five-star hotel in the centre of Mexico City. Paseo de la Reforma, 1 | Ciudad de México | Col. Tabacalera CP 06030 | México
+52 5551285000 *
Barceló México Reforma Texto: 112245 4 out of 5 based on 997 ratings. 997 user reviews.
Barceló México Reforma reviewed by Maria G on . Safe, conveniently located international hotel in Mexico City I traveled in the months after the earthquake so I was looking for a solid structure as well as a safe, well-positioned, international hotel in Mexico City. I had stayed here years before, when it... Rating: 4
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Barceló México Reforma

Paseo de la Reforma, 1   Ciudad de México   Col. Tabacalera CP 06030   México  


Points of Interest

12.7 km Mexico City International Airport (MEX)

3.4 km Zócalo – Plaza of the Constitution

6.5 km Soumaya Museum

3.6 km Cathedral

Guest reviews.

There is no better expert than a traveller.

Barceló México Reforma

4.0/5 Round Indicators
| 997 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

53% Complete

535

Very good

28% Complete

287

Average

9% Complete

99

Poor

3% Complete

32

Very poor

4% Complete

44

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    Round Indicators
    Maria G Houston, Texas. 01/18/2018 Business

    “Safe, conveniently located international hotel in Mexico City”

    I traveled in the months after the earthquake so I was looking for a solid structure as well as a safe, well-positioned, international hotel in Mexico City. I had stayed here years before, when it was the Melia, and liked the location so I gave this iteration a chance. There was nothing particularly notable about my stay or the hotel beyond the fact that the Barceló Mexico Reforma met my expectations.

    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear Maria G, Thank you very much for sharing this great review of your recent stay at Barceló México Reforma. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Fernando Romero Quality Manager

    Round Indicators
    Ilove2travel2009 Toronto. 01/14/2018 Business

    “Missed the old one...”

    Sorry guys but now that it is a Barcelo it seems the good service and SERVICE itself left, too Not hot water, safety deposit boxes TOO small for laptops not even a small one(mine is 13 inches) internet is a pain.

    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear Ilove2travel2009, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics, looking forward to welcoming you back very soon. Fernando Romero Quality Manager

    Round Indicators
    Joe R Richmond, Virginia. 01/01/2018 Couples

    “Outstanding Hotel, Staff, and Cuisine”

    My wife and I stayed at the Barceló Mexico Reforma in late December. We immediately were made feel welcome as very important guests. The service was exceptional at every level, especially by two members of the wait staff, Itzel and Guillermo. We highly recommend this hotel: staying at the Barcelos was a great experience.

    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear Joe R, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Looking forward to welcoming you back in the future. Fernando Romero Quality Manager

    Round Indicators
    Tuyet Hong H Monterey Park, California. 12/23/2017

    “Beautiful first class hotel, best neighborhood, close to many tourist attractions”

    Best location, walking distance to many monuments (Angel of Independence, Revolution....), lovely fountains and nice restaurants. Room is spacious, clean and bright. Good breakfast, fast wifi. Nice decorations for Christmas Holidays. Less than thirty minutes to MEX Airport.

    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear Tuyet Hong H, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Fernando Romero Quality Manager

    Round Indicators
    Melissa H 12/08/2017 Business

    “Not good at all”

    I stayed on a business trip because the location was very close to where I had to be. The room is in good shape although the entire place is outdated. The problem was with room service. I ordered a hamburger, well done and I got one completely raw. Meat pink as salmon. I called to said I wasn’t going to eat it, and not to send another one. In the following 20 minutes a server comes with another hamburger which I declined because it was already too late for dinner. Anyway I still got charged. Next thing happened next morning when I ordered my receipts because I was traveling on business matters. They had me write down my information and said I would receive them in my email. 3 days have passed and after I wrote to them, they asked if I could send my information one more time. This is definitely not the kind of service I was expecting. Very dissapointed. Would not recommend. I already told the company never to book with then again.

    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear Ms. Hinojosa, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics, be sure that we will be taking this feedback the most seriously, we will be contacting you shortly. Fernando Romero Quality Manager

    EVALUATION

    Round Indicators

    • january 18 2018
    • Houston, Texas
    • Business

    Maria G

    “Safe, conveniently located international hotel in Mexico City”


    I traveled in the months after the earthquake so I was looking for a solid structure as well as a safe, well-positioned, international hotel in Mexico City. I had stayed here years before, when it was the Melia, and liked the location so I gave this iteration a chance. There was nothing particularly notable about my stay or the hotel beyond the fact that the Barceló Mexico Reforma met my expectations.


    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear Maria G, Thank you very much for sharing this great review of your recent stay at Barceló México Reforma. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Fernando Romero Quality Manager

    EVALUATION

    Round Indicators

    • january 14 2018
    • Toronto
    • Business

    Ilove2travel2009

    “Missed the old one...”


    Sorry guys but now that it is a Barcelo it seems the good service and SERVICE itself left, too Not hot water, safety deposit boxes TOO small for laptops not even a small one(mine is 13 inches) internet is a pain.


    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear Ilove2travel2009, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics, looking forward to welcoming you back very soon. Fernando Romero Quality Manager

    EVALUATION

    Round Indicators

    • january 1 2018
    • Richmond, Virginia
    • Couples

    Joe R

    “Outstanding Hotel, Staff, and Cuisine”


    My wife and I stayed at the Barceló Mexico Reforma in late December. We immediately were made feel welcome as very important guests. The service was exceptional at every level, especially by two members of the wait staff, Itzel and Guillermo. We highly recommend this hotel: staying at the Barcelos was a great experience.


    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear Joe R, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Looking forward to welcoming you back in the future. Fernando Romero Quality Manager

    EVALUATION

    Round Indicators

    • december 23 2017
    • Monterey Park, California

    Tuyet Hong H

    “Beautiful first class hotel, best neighborhood, close to many tourist attractions”


    Best location, walking distance to many monuments (Angel of Independence, Revolution....), lovely fountains and nice restaurants. Room is spacious, clean and bright. Good breakfast, fast wifi. Nice decorations for Christmas Holidays. Less than thirty minutes to MEX Airport.


    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear Tuyet Hong H, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Fernando Romero Quality Manager

    EVALUATION

    Round Indicators

    • december 8 2017
    • Business

    Melissa H

    “Not good at all”


    I stayed on a business trip because the location was very close to where I had to be. The room is in good shape although the entire place is outdated. The problem was with room service. I ordered a hamburger, well done and I got one completely raw. Meat pink as salmon. I called to said I wasn’t going to eat it, and not to send another one. In the following 20 minutes a server comes with another hamburger which I declined because it was already too late for dinner. Anyway I still got charged. Next thing happened next morning when I ordered my receipts because I was traveling on business matters. They had me write down my information and said I would receive them in my email. 3 days have passed and after I wrote to them, they asked if I could send my information one more time. This is definitely not the kind of service I was expecting. Very dissapointed. Would not recommend. I already told the company never to book with then again.


    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear Ms. Hinojosa, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics, be sure that we will be taking this feedback the most seriously, we will be contacting you shortly. Fernando Romero Quality Manager

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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