Views of Barceló Hotel Complex  Allegro Cozumel Resort

Allegro Cozumel

Texto: 32885 Sophisticated resort with special Palancar Reef scuba diving packages, one of the best diving spots in the world. Carretera Costera Sur Km 16.5 | 77600 San Francisco | Palancar | Cozumel | Quintana Roo | México
+ 52 987 872 97 70 + 52 987 872 97 92
Allegro Cozumel Texto: 32885 3.5 out of 5 based on 3962 ratings. 3962 user reviews.
Allegro Cozumel reviewed by dana m on . The best time Great resort the hace been great all over muy expectativas seré atend, food seré the best at italian restaurant, muy kids loce mini disco. Look forward for Raúl on activities he made your stay... Rating: 5
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Allegro Cozumel

Carretera Costera Sur Km 16.5   77600 San Francisco   Palancar   Cozumel   Quintana Roo   México  


Points of Interest

11.5 mi Cozumel International Airport

328 yards Private hotel beach

Guest reviews.

There is no better expert than a traveller.

Allegro Cozumel

3.5/5 Round Indicators
| 3962 Reviews

TOTAL EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

26% Complete

1061

Very good

35% Complete

1392

Average

19% Complete

756

Poor

10% Complete

427

Very poor

8% Complete

326

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    atokazi 04/23/2017 Family

    “Family trip”

    We were at Allegro Cozumel from Apr.14 to Apr.21. We really liked the grounds. Well maintained, clean and really nice to look around. We loved the location, and the fact that we were not in the city, and that the next door resort was about 1 km away. We got 2 adjoing rooms in villa 45. Olivia was our cleaning lady. She did excellent job cleaning our rooms and as an artist, creating beautiful towel compositions👌 The food was as it was in the other resorts we have stayed before. I am vegetarian, so it's my son. Every day we were able to find something to eat. We just needed to add some of the hot sauces or sometimes more salt or pepper to make it taste good. Before coming here I have read all the reviews for the last 2 months. I didn't have high expectations because it is a 4 stars AI resort, and the food in the main buffet must've been made the way that all can eat it  as it is or add some of the spices provided on site. If it would be made according to you, other people may not like it. My daughter eats meat and fish and she also liked what she put on her plates. We cook a lot at home, from scratch,at the same time we had realistic expectations regarding the buffet. There are 3 a'la cart restaurants, and in all our request to have vegetarian/ vegan meals were met. In the Oriental for example the fried rice and veggies were put on our plates before the cook started to grill meat on the same grill. The restaurant by the pools is open between 12 and 5 pm for lunch, beside a BBQ also near the pools. I think this is a good idea to serve the lunch in a buffet form at the restaurant which is the nearest to the beach and pools. There were sometimes a line ups to the breakfast restaurant, until they opened the other part of the restaurant which at evening  is used as the Italian a'la cart (the wall is moveable).It solved the morning customers traffic jam. The beach was nice, a few fishes, but not a lot, there is small coral reef right of the life guard tower. We went on a discover scuba diving trip with a local company, not through the resort. The diving shop in the resort is very expensive, even with they 10%off if you will book it on line. Do you own research. Alberto picked us up from the pier at our resort on the time which we agreed before. Took us to a shallow area​ first, to teach us what we needed to know for the first time diving and after that we went to 2 coral reefs. It was really a nice experience. Until this time we only snorkeled. But there were a few things I didn't like here. I spoke to the resort menager , regarding those issues.  Some of those I think and he agreed are easy to fix , some to be fixed the upper management must be involved. The first one is lack of umbrellas/ palapas on the beach. There is hardly a shade. There are a palm trees but they don't provide enough shade. There are a few new umbrellas around the pools, but personally I am not a pool person, if I go south, I go for the beach, and  sea or ocean water. The other issue was the music on the beach. There was no escape from it. Once my request to lower the music was met, the second one was just ignored with a "smile". After hours of being bombarded with the music on the beach the resort  plays music from hidden speakers along the sidewalk close to the bungalows/villas on the right side when facing the water/Peninsula. I specifically requested to accommodate us far  away from the entertainment noises, and yes I was not to close to the theatre or disco, but I didn't have the idea of the hidden speakers. I guess it is nice to walk for you dinner with the background music but it should be on the quiet side and not past 9.30. I didn't request to move us somewhere else, but I think that was an option. The last thing I didn't like at Allegro was the steep price for the WiFi. It was really expensive $11US for one hour, 21 for a day and $81US for a week!!! Majority resorts on island are offering free WiFi, some time unlimited some time limited. The Barcelo resorts, the same chain as Allegro,  in Mayan Riviera they have 3 hours of free wifi in the lobby, this part it is not up to the resort manager, but up the management on a higher level. I brought a high school student with me, so in order to get her homework we went to a restaurant across​ the road ,  for 75 pesso she had  a can of Pepsi  and WiFi for 45 min.so she was able to download  her home/resort work😉 The next day for 75 pesso again Pepsi and WiFi to sent her homework. Before I left I spoke to the Menager, and I understand that his power is limited. Generally I think he is running the resort very well and the resort has a big potential because of its location and the grounds. Also I would like to thank to all the people working at Allegro, for their hard work and also remaind the tourist to clean up after yourself, the cups and unfinished food on the beach and your children's dirty diapers. You want to be respected, respect other people too. After 3 days we also rented a car, from a place across the resort, ($80 for a jeep with third party insurance, I had a letter from my Visa that they will cover car rental collision/ loss damage  ) and we went to the city, better prices for souvenirs and hammocks​,and we drove around the island with a few stops at different beaches and a local bar called Coconuts, for late lunch. PS. We are already at home. Just 2 hours before boarding the plane my son started to feel not well. Unfortunately the whole flight he spent in the washroom, with upset stomach, vomiting, and direaha, and painful cramps. I started with the same symptoms 1 hour after arriving home. My last meal was also at the resort. I have never experienced such violent set of symptoms. Today I am still in the bed feeling very weak 😟. We both had our  food at the resort, the same food at the Italian a'la cart night before and almost the same selection of raw veggies for the lunch before leaving. I noticed a few things I didn't like regarding food safety. 1. Tongs were newer used when handling lime or mint with our drinks, I saw that at the bars, I saw that at the restaurants when waitresses where grabbing the limes with their hands 2. The plastic cups in which the drinks were served are for sure better for the environment then the disposable cups, but they need to be washed properly, rinsing them  that is not enough!! 3. Utensils shouldn't be put directly on the place mats which are used by many people 3. Please put signs at the buffet restaurants in 2 languages, not to touch food with hands, to use the spoons or tongs provided. On our last day we saw 2 individuals taking the soft tortillas and putting them back, yack. When dealing with big number of people the food touching shouldn't be allowed. 4.  There is a Purell  station before entering each restaurant, but I think that way it is voluntary, make it "mandatory" to use it. Previously I was at resorts in Dominican Republic and Cuba where the hostes were holding a bottle of hand sanitizer  and putting it on your hands, I think this is better idea, People have different standards, I will not comment on that.
    Round Indicators
    dana m 04/22/2017 Couples

    “The best time”

    Great resort the hace been great all over muy expectativas seré atend, food seré the best at italian restaurant, muy kids loce mini disco. Look forward for Raúl on activities he made your stay special thanks because he made muy commitment come true at the theatre. all the resort si a dream, the beach área si the best ever. Thanks to all

    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear dana m, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Allegro Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We'll share your comments with all our team, specially Raul to encourage him to improve every day, be able to make the difference in the vacations of our guests motivates us to grow and to offer the best service. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Monica P, Guest Experience Manager Allegro Cozumel

    Round Indicators
    Horseshoelakers Ontario, Canada. 04/22/2017 Couples

    “Not as expected!”

    We arrived at the resort for one week April 11th. We were looking for a relaxing week and thought we would try Mexico for a second time. we have traveled to many locations in the past but only to Mexico once previously - Pacific side. The Good: Short trip from airport to resort! Snorkeling excursion booked through Air Canada rep was a once in a lifetime experience and we have snorkeled at many Caribbean locations. Room was nice and different with a thatched roof(we have never experienced that before). The Bad: The beach had lots of seaweed which was unexpected. I was stung by a jellyfish the very first time I went in and saw several other jellyfish over the course of the week but was more cautious after my first exposure. The food- Awful other than the odd item. We struggled trying to find things that were edible let alone safe to eat. Food safety is lacking- food was not hot or cold most of the time. Birds were in the snack bar and the buffet eating out of food containers. There was NO cleaning being done- trust me when I say that brushing off the crumbs between guests is not adequate to prevent transmission of bacteria. Bars did not open till 10 and then the pool bar closed at 5pm. After ten pm the only option was the lobby area and there was not adequate seating etc to accommodate guests. The Ugly: You are bombarded when you arrive by salespeople and have to find your way to the rep to get your shuttle. This continues at the resort too as they wear the same shirts and you have no idea who to speak to. You have to wait till 3 pm to access room- are you kidding me. Most of our plane had been up since 3-4am and we arrive at noon and are told to come back at 3 pm. You are greeted with virgin rum punch- How about giving guests a choice as a little rum would have made the wait seem more reasonable. The day passes that are sold to locals to come onto the resort for a day from 9-5 is absolutely deplorable. They took over the adult pool(with their kids) and the area and the pool became a toxic wasteland of murk, garbage, kids, etc. I had to speak to staff to clean up the area and the pool! If you let them in be prepared to at least take care of the increased volumes of traffic and utilization. I caution you on this practice as most of your vacation guests were not impressed and felt that they were not the priority for this resort. My husband and I were sick with after about three days at this resort and that continued for the remainder of the vacation. I've been home now for three days and I'm still not over the diarrhea. We will never return to this resort again!!! I caution people on booking this resort. We went with lower expectations and even that was not reached.

    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear Horseshoelakers, There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We are working on a daily basis to exceed our guest’s expectations and we appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards! Monica P, Guest Experience Manager Allegro Cozumel

    Round Indicators
    Jessiapa29 Atlanta, Georgia. 04/21/2017 Couples

    “Awesome experience”

    My husband and I spent 5 days here for our 10th Anniversary, and We had such a great tiime. This hotel is wonderful, the food is great, the staff is very nice and friendly. I can't wait to be back!! I highly recommend this resort.

    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear Jessiapa29, First of all, we congratulate you with your 10th Anniversary a we would like to thank you for choosing Allegro Cozumel to celebrate such an important event. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Warm regards! Monica P, Guest Experience Manager Allegro Cozumel

    Round Indicators
    alandean988 Toronto, Canada. 04/20/2017 Couples

    “it was great, everybody nice and helpful !”

    beautiful place. but I came home with a real disappointment! went to Mexico 7 times now - and it was the first time I got something taken! out of my suitcase in the room.We arrived the 7. of April Friday evening, went to orientation Saturday, listen to what to put in your safe, because they can not control theft. I never thought much of it, but on Sunday I said to my husband I am gonna put my Pandora bracelet on. its safer then in the suitcase. it was just a remark, but when I opened the compartment in the suit case it was gone! it had so many memories, and can not be replaced. so I have very sour memories of this place.

    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear aladean988, We are very disappointed to read your comments about your stay at Allegro Czoumel. We are aware that, unfortunately, an apology will not change the outcome of your experience on this occasion, although we ask you, please, to accept our most sincere apologies. We are surprised and concern about your comments regarding the disappeared objects. Please notice that our staff is trustworthy and have years working with us. Believe me it is a safe place to leave your belongings, but it is also the responsibility of the guest. We always recommend our guests to use the safe, in case of an incident, is a great support that helps us to clarify the situation. We understand nobody expects this kind of situations during holidays however please know that we did every attempt possible to find the items. Please know that we have security standards that involve check all our employees before they leave the hotel. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Warm Regards! Monica P, Guest Experience Manager Allegro Cozumel

    EVALUATION

    Round Indicators

    • april 23 2017
    • Family

    atokazi

    “Family trip”


    We were at Allegro Cozumel from Apr.14 to Apr.21. We really liked the grounds. Well maintained, clean and really nice to look around. We loved the location, and the fact that we were not in the city, and that the next door resort was about 1 km away. We got 2 adjoing rooms in villa 45. Olivia was our cleaning lady. She did excellent job cleaning our rooms and as an artist, creating beautiful towel compositions👌 The food was as it was in the other resorts we have stayed before. I am vegetarian, so it's my son. Every day we were able to find something to eat. We just needed to add some of the hot sauces or sometimes more salt or pepper to make it taste good. Before coming here I have read all the reviews for the last 2 months. I didn't have high expectations because it is a 4 stars AI resort, and the food in the main buffet must've been made the way that all can eat it  as it is or add some of the spices provided on site. If it would be made according to you, other people may not like it. My daughter eats meat and fish and she also liked what she put on her plates. We cook a lot at home, from scratch,at the same time we had realistic expectations regarding the buffet. There are 3 a'la cart restaurants, and in all our request to have vegetarian/ vegan meals were met. In the Oriental for example the fried rice and veggies were put on our plates before the cook started to grill meat on the same grill. The restaurant by the pools is open between 12 and 5 pm for lunch, beside a BBQ also near the pools. I think this is a good idea to serve the lunch in a buffet form at the restaurant which is the nearest to the beach and pools. There were sometimes a line ups to the breakfast restaurant, until they opened the other part of the restaurant which at evening  is used as the Italian a'la cart (the wall is moveable).It solved the morning customers traffic jam. The beach was nice, a few fishes, but not a lot, there is small coral reef right of the life guard tower. We went on a discover scuba diving trip with a local company, not through the resort. The diving shop in the resort is very expensive, even with they 10%off if you will book it on line. Do you own research. Alberto picked us up from the pier at our resort on the time which we agreed before. Took us to a shallow area​ first, to teach us what we needed to know for the first time diving and after that we went to 2 coral reefs. It was really a nice experience. Until this time we only snorkeled. But there were a few things I didn't like here. I spoke to the resort menager , regarding those issues.  Some of those I think and he agreed are easy to fix , some to be fixed the upper management must be involved. The first one is lack of umbrellas/ palapas on the beach. There is hardly a shade. There are a palm trees but they don't provide enough shade. There are a few new umbrellas around the pools, but personally I am not a pool person, if I go south, I go for the beach, and  sea or ocean water. The other issue was the music on the beach. There was no escape from it. Once my request to lower the music was met, the second one was just ignored with a "smile". After hours of being bombarded with the music on the beach the resort  plays music from hidden speakers along the sidewalk close to the bungalows/villas on the right side when facing the water/Peninsula. I specifically requested to accommodate us far  away from the entertainment noises, and yes I was not to close to the theatre or disco, but I didn't have the idea of the hidden speakers. I guess it is nice to walk for you dinner with the background music but it should be on the quiet side and not past 9.30. I didn't request to move us somewhere else, but I think that was an option. The last thing I didn't like at Allegro was the steep price for the WiFi. It was really expensive $11US for one hour, 21 for a day and $81US for a week!!! Majority resorts on island are offering free WiFi, some time unlimited some time limited. The Barcelo resorts, the same chain as Allegro,  in Mayan Riviera they have 3 hours of free wifi in the lobby, this part it is not up to the resort manager, but up the management on a higher level. I brought a high school student with me, so in order to get her homework we went to a restaurant across​ the road ,  for 75 pesso she had  a can of Pepsi  and WiFi for 45 min.so she was able to download  her home/resort work😉 The next day for 75 pesso again Pepsi and WiFi to sent her homework. Before I left I spoke to the Menager, and I understand that his power is limited. Generally I think he is running the resort very well and the resort has a big potential because of its location and the grounds. Also I would like to thank to all the people working at Allegro, for their hard work and also remaind the tourist to clean up after yourself, the cups and unfinished food on the beach and your children's dirty diapers. You want to be respected, respect other people too. After 3 days we also rented a car, from a place across the resort, ($80 for a jeep with third party insurance, I had a letter from my Visa that they will cover car rental collision/ loss damage  ) and we went to the city, better prices for souvenirs and hammocks​,and we drove around the island with a few stops at different beaches and a local bar called Coconuts, for late lunch. PS. We are already at home. Just 2 hours before boarding the plane my son started to feel not well. Unfortunately the whole flight he spent in the washroom, with upset stomach, vomiting, and direaha, and painful cramps. I started with the same symptoms 1 hour after arriving home. My last meal was also at the resort. I have never experienced such violent set of symptoms. Today I am still in the bed feeling very weak 😟. We both had our  food at the resort, the same food at the Italian a'la cart night before and almost the same selection of raw veggies for the lunch before leaving. I noticed a few things I didn't like regarding food safety. 1. Tongs were newer used when handling lime or mint with our drinks, I saw that at the bars, I saw that at the restaurants when waitresses where grabbing the limes with their hands 2. The plastic cups in which the drinks were served are for sure better for the environment then the disposable cups, but they need to be washed properly, rinsing them  that is not enough!! 3. Utensils shouldn't be put directly on the place mats which are used by many people 3. Please put signs at the buffet restaurants in 2 languages, not to touch food with hands, to use the spoons or tongs provided. On our last day we saw 2 individuals taking the soft tortillas and putting them back, yack. When dealing with big number of people the food touching shouldn't be allowed. 4.  There is a Purell  station before entering each restaurant, but I think that way it is voluntary, make it "mandatory" to use it. Previously I was at resorts in Dominican Republic and Cuba where the hostes were holding a bottle of hand sanitizer  and putting it on your hands, I think this is better idea, People have different standards, I will not comment on that.


    EVALUATION

    Round Indicators

    • april 22 2017
    • Couples

    dana m

    “The best time”


    Great resort the hace been great all over muy expectativas seré atend, food seré the best at italian restaurant, muy kids loce mini disco. Look forward for Raúl on activities he made your stay special thanks because he made muy commitment come true at the theatre. all the resort si a dream, the beach área si the best ever. Thanks to all


    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear dana m, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Allegro Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We'll share your comments with all our team, specially Raul to encourage him to improve every day, be able to make the difference in the vacations of our guests motivates us to grow and to offer the best service. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Monica P, Guest Experience Manager Allegro Cozumel

    EVALUATION

    Round Indicators

    • april 22 2017
    • Ontario, Canada
    • Couples

    Horseshoelakers

    “Not as expected!”


    We arrived at the resort for one week April 11th. We were looking for a relaxing week and thought we would try Mexico for a second time. we have traveled to many locations in the past but only to Mexico once previously - Pacific side. The Good: Short trip from airport to resort! Snorkeling excursion booked through Air Canada rep was a once in a lifetime experience and we have snorkeled at many Caribbean locations. Room was nice and different with a thatched roof(we have never experienced that before). The Bad: The beach had lots of seaweed which was unexpected. I was stung by a jellyfish the very first time I went in and saw several other jellyfish over the course of the week but was more cautious after my first exposure. The food- Awful other than the odd item. We struggled trying to find things that were edible let alone safe to eat. Food safety is lacking- food was not hot or cold most of the time. Birds were in the snack bar and the buffet eating out of food containers. There was NO cleaning being done- trust me when I say that brushing off the crumbs between guests is not adequate to prevent transmission of bacteria. Bars did not open till 10 and then the pool bar closed at 5pm. After ten pm the only option was the lobby area and there was not adequate seating etc to accommodate guests. The Ugly: You are bombarded when you arrive by salespeople and have to find your way to the rep to get your shuttle. This continues at the resort too as they wear the same shirts and you have no idea who to speak to. You have to wait till 3 pm to access room- are you kidding me. Most of our plane had been up since 3-4am and we arrive at noon and are told to come back at 3 pm. You are greeted with virgin rum punch- How about giving guests a choice as a little rum would have made the wait seem more reasonable. The day passes that are sold to locals to come onto the resort for a day from 9-5 is absolutely deplorable. They took over the adult pool(with their kids) and the area and the pool became a toxic wasteland of murk, garbage, kids, etc. I had to speak to staff to clean up the area and the pool! If you let them in be prepared to at least take care of the increased volumes of traffic and utilization. I caution you on this practice as most of your vacation guests were not impressed and felt that they were not the priority for this resort. My husband and I were sick with after about three days at this resort and that continued for the remainder of the vacation. I've been home now for three days and I'm still not over the diarrhea. We will never return to this resort again!!! I caution people on booking this resort. We went with lower expectations and even that was not reached.


    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear Horseshoelakers, There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We are working on a daily basis to exceed our guest’s expectations and we appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards! Monica P, Guest Experience Manager Allegro Cozumel

    EVALUATION

    Round Indicators

    • april 21 2017
    • Atlanta, Georgia
    • Couples

    Jessiapa29

    “Awesome experience”


    My husband and I spent 5 days here for our 10th Anniversary, and We had such a great tiime. This hotel is wonderful, the food is great, the staff is very nice and friendly. I can't wait to be back!! I highly recommend this resort.


    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear Jessiapa29, First of all, we congratulate you with your 10th Anniversary a we would like to thank you for choosing Allegro Cozumel to celebrate such an important event. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Warm regards! Monica P, Guest Experience Manager Allegro Cozumel

    EVALUATION

    Round Indicators

    • april 20 2017
    • Toronto, Canada
    • Couples

    alandean988

    “it was great, everybody nice and helpful !”


    beautiful place. but I came home with a real disappointment! went to Mexico 7 times now - and it was the first time I got something taken! out of my suitcase in the room.We arrived the 7. of April Friday evening, went to orientation Saturday, listen to what to put in your safe, because they can not control theft. I never thought much of it, but on Sunday I said to my husband I am gonna put my Pandora bracelet on. its safer then in the suitcase. it was just a remark, but when I opened the compartment in the suit case it was gone! it had so many memories, and can not be replaced. so I have very sour memories of this place.


    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear aladean988, We are very disappointed to read your comments about your stay at Allegro Czoumel. We are aware that, unfortunately, an apology will not change the outcome of your experience on this occasion, although we ask you, please, to accept our most sincere apologies. We are surprised and concern about your comments regarding the disappeared objects. Please notice that our staff is trustworthy and have years working with us. Believe me it is a safe place to leave your belongings, but it is also the responsibility of the guest. We always recommend our guests to use the safe, in case of an incident, is a great support that helps us to clarify the situation. We understand nobody expects this kind of situations during holidays however please know that we did every attempt possible to find the items. Please know that we have security standards that involve check all our employees before they leave the hotel. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Warm Regards! Monica P, Guest Experience Manager Allegro Cozumel

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