Views of Barceló Hotel Complex  Allegro Cozumel Resort

Allegro Cozumel

Texto: 32885 Sophisticated resort with special Palancar Reef scuba diving packages, one of the best diving spots in the world. Carretera Costera Sur Km 16.5 | 77600 San Francisco | Palancar | Cozumel | Quintana Roo | México
+ 52 987 872 97 70 + 52 987 872 97 92
Allegro Cozumel Texto: 32885 3.5 out of 5 based on 4076 ratings. 4076 user reviews.
Allegro Cozumel reviewed by Gary_Fonseca on . Not the best food/drinks but great beach and diving To get started, this hotel has the most expensive internet that I've seen. The food was average or below average, fatty... the restaurant service very poor, and the bar service was top. The food was... Rating: 3
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Allegro Cozumel

Carretera Costera Sur Km 16.5   77600 San Francisco   Palancar   Cozumel   Quintana Roo   México  


Points of Interest

11.5 mi Cozumel International Airport

328 yards Private hotel beach

Guest reviews.

There is no better expert than a traveller.

Allegro Cozumel

3.5/5 Round Indicators
| 4091 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

27% Complete

1118

Very good

34% Complete

1425

Average

19% Complete

781

Poor

10% Complete

438

Very poor

8% Complete

329

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    Round Indicators
    kahoru w Sarasota, Florida. 05/23/2017 Family

    “New Re-Model & Best All Inclusive Value Around”

    I have been going here for 15 years on and off, and for the most part the property was wearing down. The ambiance with the fun crew was always fun and entertaining... This last visit, the rooms have been re-modeled, in particular, the bathrooms were fully updated. The air conditioners which had been problematic or adequate at best over the years were replaced with updated systems and was pleasantly cold! This has become a very family oriented resort now with great pool play areas with slides and play areas separate from the adults. The adult areas of the pool still were in the process of being upgraded, but were adequate... The pool bar service was atrocious! The game room was upgraded with a pool table, foosball and air hockey. The food was much improved across the board and the restaurants, including the Italian and Japanese steakhouse style were quite good. Make sure you reserve as early as possible. The resort is isolated, but you can rent a car "all-in" for about $30 p/day. There is nothing in walking distance. It's a great place for divers and they cater to that, including free diving lessons. FYI. The mobile service here was very good and as a T-Mobile subscriber, (free unlimited internet) the speed tethering my mobile phone to my computer was actually a faster speed than the resort wireless service. The snorkeling here is mediocre, but spend the cab ride to go to the Money Bar, where the snorkeling (rent equipment) is very good and the restaurant good, inexpensive and very nice with no cover to use the facility. Great day trip. The BAD: Service. I recognized many of the older employees, who were for the most part as good as always, but there was a definitely different feel from the newer employees. A handful were down right rude, and there was a general feeling that the new management was creating stress... Its a VERY bad idea to assume that just because we are American that we do not understand Spanish! (Twice) Also for those who have been here before, the "fun crew" is hardly visible, over half (75%) of the events on the daily board did not happen. In fact there was not even a effort by most of them with the exception of beach volleyball. In fact other than the cooking class which was run by the kitchen, the fun crew did nothing but hang around in groups near the towel area, play music and chat with each other...ALL DAY. Make no mistake about it, given the rooms, the amenities and food, it is a bargain. I do miss the fun crew events, but It is still a great get away from "civilization" to kick back and relax.
    Round Indicators
    emsmith969 05/23/2017 Friends getaway

    “Great place!”

    I absolutely loved my stay here. It's a beautiful property & very, very relaxing. I read some not-so-great reviews before booking but everything they said that was negative I didn't find to be a problem. The food was good considering how much you paid for the room & it being all you can eat. The drinks are unlimited too. The staff was very friendly and accommodating. It's further away from noise & kind of secluded, so I really liked that too. The only thing I didn't like was the rinse stations at the beach were not working, so you had to track your sandy feet into your clean room. I tried to rinse them in the pool on the way to my room but a guy came running out & told me I couldn't do that. He said I had to go to my room. Anyway, this place was lovely. I'm not a lavish person so I'm assuming the people who left bad reviews are spoiled & used to $500/night 5-star places that normal people can't afford. Allegro was beautiful and great. It was everything I wanted for a relaxing vacation. I've never done all-inclusives before so I felt like a Queen while I was here. Thanks, Allegro! I'll definitely be back next time & so will my friends :)
    Round Indicators
    jla5232 05/23/2017 Couples

    “Anniversary getaway”

    We have been coming to the Allegro for a few years now. This year, had to be one of the best. We were happy to see much needed upgrades, like excellant AC in the rooms! Maddy and Danny have kept in touch with us through the years, and have been wonderful to answer questions about Occidental.
    Round Indicators
    Marlene R Stratford, Connecticut. 05/23/2017 Friends getaway

    “Cozumel Experience”

    Overall its a poor resort as the room wasn't available upon check in and bargaining had to be used to get into another room, water wouldn't drain from shower and hot tub outside was out of service, lets not forget you are charged for limited wifi service stationed at the reception area only.
    Round Indicators
    TorontoMikeyB Toronto. 05/23/2017 Couples

    “Great resort to stay at for anyone”

    My girlfriend and I stayed at the Allegro from May 12-19th. From the check in to check out we had no major complaints. I'll go over my experience: Rooms: The rooms were clean, the bathrooms looked like they were recently upgraded. The shower was very big and had a lot of pressure and hot water. I did notice that a few tiles were cracked but they were sealed so no issue of cutting your feet or anything. The room had a lot of hangers and an umbrella which was good if you needed to use it on an excursion or anything. The pools: All three pools were very clean, I saw early in the mornings that workers were cleaning out any leaves that had fallen in overnight. I didn't see any cups, or food in the pools. They all looked like they were being maintained very well. The closest pool to the beach had a swim up bar which was always packed. They served nice and cold drinks. The bar on the other side of the pool(beach bar) was good as well and there were zero issues with getting a nice cold drink. My girlfriend and I hung out in the middle pool under the bridge in the shade. It was nice not to be scorched from the sun. Each pool had plenty of chairs and umbrellas. Oh and each room had a hammock on the balcony. Nice touch! The Beach: The beach was nice, it had plenty of chairs and shade from the palm trees above. The width of the beach was good and I felt like we didn't experience any beach erosion from the tide. There is a beach volleyball court as well. The sand was nice, the only thing that I would recommend is that the resort rake up the seaweed that washes up on shore. We were at the Occidental visiting, and they had no seaweed issues on the beach itself. The Service: Excellent, every day and night. Staff was very pleasant and thanks to Laura for keeping our room clean and folding my shirts! The food: Breakfast was by far the best of the breakfast-lunch-dinner buffets. Not to say that the others were bad, the food was different each night which was very good and all the veggies looked very fresh. The Mexican Hash was delicious and we had that every time it was available. The italian a-la-carte was fantastic, the gnocchi was DELICIOUS. I will definitely recommend that dish. At night the report looked really nice, lights all over the place and it was great. All in all the only downfalls of the resort was that there was the seaweed on the beach, the a-la carte being booked up 5 days in advance and then the Mexican and Oriental being closed for 2 days. The Jacuzzi was being renovated so there was some construction during the day - but hey renovations need to happen so no big deal. I'd recommend this report to families and couples and I would definitely come back here.

    EVALUATION

    Round Indicators

    • may 23 2017
    • Sarasota, Florida
    • Family

    kahoru w

    “New Re-Model & Best All Inclusive Value Around”


    I have been going here for 15 years on and off, and for the most part the property was wearing down. The ambiance with the fun crew was always fun and entertaining... This last visit, the rooms have been re-modeled, in particular, the bathrooms were fully updated. The air conditioners which had been problematic or adequate at best over the years were replaced with updated systems and was pleasantly cold! This has become a very family oriented resort now with great pool play areas with slides and play areas separate from the adults. The adult areas of the pool still were in the process of being upgraded, but were adequate... The pool bar service was atrocious! The game room was upgraded with a pool table, foosball and air hockey. The food was much improved across the board and the restaurants, including the Italian and Japanese steakhouse style were quite good. Make sure you reserve as early as possible. The resort is isolated, but you can rent a car "all-in" for about $30 p/day. There is nothing in walking distance. It's a great place for divers and they cater to that, including free diving lessons. FYI. The mobile service here was very good and as a T-Mobile subscriber, (free unlimited internet) the speed tethering my mobile phone to my computer was actually a faster speed than the resort wireless service. The snorkeling here is mediocre, but spend the cab ride to go to the Money Bar, where the snorkeling (rent equipment) is very good and the restaurant good, inexpensive and very nice with no cover to use the facility. Great day trip. The BAD: Service. I recognized many of the older employees, who were for the most part as good as always, but there was a definitely different feel from the newer employees. A handful were down right rude, and there was a general feeling that the new management was creating stress... Its a VERY bad idea to assume that just because we are American that we do not understand Spanish! (Twice) Also for those who have been here before, the "fun crew" is hardly visible, over half (75%) of the events on the daily board did not happen. In fact there was not even a effort by most of them with the exception of beach volleyball. In fact other than the cooking class which was run by the kitchen, the fun crew did nothing but hang around in groups near the towel area, play music and chat with each other...ALL DAY. Make no mistake about it, given the rooms, the amenities and food, it is a bargain. I do miss the fun crew events, but It is still a great get away from "civilization" to kick back and relax.


    EVALUATION

    Round Indicators

    • may 23 2017
    • Friends getaway

    emsmith969

    “Great place!”


    I absolutely loved my stay here. It's a beautiful property & very, very relaxing. I read some not-so-great reviews before booking but everything they said that was negative I didn't find to be a problem. The food was good considering how much you paid for the room & it being all you can eat. The drinks are unlimited too. The staff was very friendly and accommodating. It's further away from noise & kind of secluded, so I really liked that too. The only thing I didn't like was the rinse stations at the beach were not working, so you had to track your sandy feet into your clean room. I tried to rinse them in the pool on the way to my room but a guy came running out & told me I couldn't do that. He said I had to go to my room. Anyway, this place was lovely. I'm not a lavish person so I'm assuming the people who left bad reviews are spoiled & used to $500/night 5-star places that normal people can't afford. Allegro was beautiful and great. It was everything I wanted for a relaxing vacation. I've never done all-inclusives before so I felt like a Queen while I was here. Thanks, Allegro! I'll definitely be back next time & so will my friends :)


    EVALUATION

    Round Indicators

    • may 23 2017
    • Couples

    jla5232

    “Anniversary getaway”


    We have been coming to the Allegro for a few years now. This year, had to be one of the best. We were happy to see much needed upgrades, like excellant AC in the rooms! Maddy and Danny have kept in touch with us through the years, and have been wonderful to answer questions about Occidental.


    EVALUATION

    Round Indicators

    • may 23 2017
    • Stratford, Connecticut
    • Friends getaway

    Marlene R

    “Cozumel Experience”


    Overall its a poor resort as the room wasn't available upon check in and bargaining had to be used to get into another room, water wouldn't drain from shower and hot tub outside was out of service, lets not forget you are charged for limited wifi service stationed at the reception area only.


    EVALUATION

    Round Indicators

    • may 23 2017
    • Toronto
    • Couples

    TorontoMikeyB

    “Great resort to stay at for anyone”


    My girlfriend and I stayed at the Allegro from May 12-19th. From the check in to check out we had no major complaints. I'll go over my experience: Rooms: The rooms were clean, the bathrooms looked like they were recently upgraded. The shower was very big and had a lot of pressure and hot water. I did notice that a few tiles were cracked but they were sealed so no issue of cutting your feet or anything. The room had a lot of hangers and an umbrella which was good if you needed to use it on an excursion or anything. The pools: All three pools were very clean, I saw early in the mornings that workers were cleaning out any leaves that had fallen in overnight. I didn't see any cups, or food in the pools. They all looked like they were being maintained very well. The closest pool to the beach had a swim up bar which was always packed. They served nice and cold drinks. The bar on the other side of the pool(beach bar) was good as well and there were zero issues with getting a nice cold drink. My girlfriend and I hung out in the middle pool under the bridge in the shade. It was nice not to be scorched from the sun. Each pool had plenty of chairs and umbrellas. Oh and each room had a hammock on the balcony. Nice touch! The Beach: The beach was nice, it had plenty of chairs and shade from the palm trees above. The width of the beach was good and I felt like we didn't experience any beach erosion from the tide. There is a beach volleyball court as well. The sand was nice, the only thing that I would recommend is that the resort rake up the seaweed that washes up on shore. We were at the Occidental visiting, and they had no seaweed issues on the beach itself. The Service: Excellent, every day and night. Staff was very pleasant and thanks to Laura for keeping our room clean and folding my shirts! The food: Breakfast was by far the best of the breakfast-lunch-dinner buffets. Not to say that the others were bad, the food was different each night which was very good and all the veggies looked very fresh. The Mexican Hash was delicious and we had that every time it was available. The italian a-la-carte was fantastic, the gnocchi was DELICIOUS. I will definitely recommend that dish. At night the report looked really nice, lights all over the place and it was great. All in all the only downfalls of the resort was that there was the seaweed on the beach, the a-la carte being booked up 5 days in advance and then the Mexican and Oriental being closed for 2 days. The Jacuzzi was being renovated so there was some construction during the day - but hey renovations need to happen so no big deal. I'd recommend this report to families and couples and I would definitely come back here.


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