Views of Barceló Hotel Complex  Allegro Cozumel Resort

Allegro Cozumel

Texto: 32885 Sophisticated resort with special Palancar Reef scuba diving packages, one of the best diving spots in the world. Carretera Costera Sur Km 16.5 | 77600 San Francisco | Palancar | Cozumel | Quintana Roo | México
+ 52 987 872 97 70 + 52 987 872 97 92
Allegro Cozumel Texto: 32885 3.5 out of 5 based on 3856 ratings. 3856 user reviews.
Allegro Cozumel reviewed by Erica C on . Absolutely Amazing I have stayed at three resorts in Cozumel but twice at this one and it is the best. The food is amazing, the rooms are each in their own little buildings which gives the place character, and it is... Rating: 5
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Allegro Cozumel

Carretera Costera Sur Km 16.5   77600 San Francisco   Palancar   Cozumel   Quintana Roo   México  


Points of Interest

11.5 mi Cozumel International Airport

328 yards Private hotel beach

Guest reviews.

There is no better expert than a traveller.

Allegro Cozumel

3.5/5 Round Indicators
| 3857 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

26% Complete

1012

Very good

35% Complete

1353

Average

19% Complete

745

Poor

10% Complete

424

Very poor

8% Complete

323

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    Round Indicators
    Ke M 03/21/2017 Family

    “Second time even better than the first!!!!”

    We (extended family of 12) just returned this past weekend from our second visit to this resort. If you have children, GO! If you love to get out in the water to snorkel or scuba dive,GO! While it has a great water area for children, if you want a quieter experience there are other places to go. The resort never feels busy (though fully booked) and if you want quiet away from others, its possible. From the hammocks on every porch, to the super comfortable beds, to the renovations done since last years visit, we can't say enough. The rooms are very clean and any issue was looked after almost immediately. All the staff are SUPER friendly, and it was great to see familiar faces again. Ask for Olga if you want an incredible massage- 4 visits to her by various members of the family didn't disappoint- we wanted to take her home! The food is good and the drinks (top shelf available all the time) are better:) The Japanese Tepanyaki was the best a la carte we thought. I raved about it last time, and over the last 3 days have told countless friends that this is the place to go. We will be back next year Rafael! Kelly M
    Round Indicators
    Erica C 03/20/2017 Family

    “Absolutely Amazing”

    I have stayed at three resorts in Cozumel but twice at this one and it is the best. The food is amazing, the rooms are each in their own little buildings which gives the place character, and it is very spacious. The staff are all amazing and friendly and helpful. The snorkeling in front of the hotel is not the best, but you can still see some pretty cool things and you can also go on tours right from the resort to some of the most beautiful reefs in Cozumel, or you can drive a few minutes down to some of the free beaches. The activities staff were very entertaining and fun to talk to (especially Manuel, Giovanni, and Noe. I will be back as soon as I can. I love this place.

    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear Erica C, First and foremost we would like to thank you for the praising review you shared following your recent visit to Allegro Cozumel we are delighted to read that we were able to match your expectations. It is indeed a pleasure to receive such a nice review highlighting our facilities, services, and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We will be more than happy share your kind words with the activities staff. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Warm Regards! Monica P, Guest Experience Manager Allegro Cozumel

    Round Indicators
    Jocelyn Z 03/20/2017 Family

    “Great family vacation”

    We just returned from a week at Allegro Cozumel. The resort is as advertised. the Pirate playground was a big hit with our boys , 5 and 7. The air hockey table was also a big hit after dinner. We saw 2 shows during the evening in our week there which were really fantastic. I enjoyed the snorkelling right off the beach and saw lots of different fish. The room was modern, clean, and well airconditioned...with a very comfortable bed and pillow. The staff were all very nice. The buffet was good with a varied selection. We took a day trip to the Atlantis submarine which was an excellent, unique experience. The only slight disappointment was that many components of the waterplayground (water guns etc were broken). My boys didn't seem to mind though. Overall, it was a very relaxing family vacation. Just what we needed!

    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear Jocelyn Z, Thank you, we appreciate your kind review about your recent stay in our resort, It was a pleasure to serve you. We are pleased that you enjoyed your room, the hotel beach, the friendliness of our staff and your visit to Cozumel in general. Thank you so much for letting us know about the details at the Kids Pool, we have taken notes of your pleasant recommendations and please be sure it will be attended as soon as possible. We are very happy you and your family spent a very good time with us and is our hope that you visit us once again in the near future. Monica P, Guest Experience Manager Allegro Cozumel

    Round Indicators
    SheilaMarieK Knoxville, Tennessee. 03/20/2017 Family

    “2nd visit”

    Absolute LOVE this resort!!!! Bare with me, this is long! We visited last year in April and this year in March. There were many more guest this visit but it wasn't uncomfortably crowded. It was nicer in some ways to have more people around. I've stayed in the First Club area (my in-laws are timeshare owners) both visits. Karina (the manager of First Club, I think) is wonderful! She knew we had 3 people in our room (one king bed) so she made sure we had a roll away when we arrived. There was no charge, no hassle of setting it up or making the bed. It was great! I planned to just share the bed (with my 2 sons) but not having to gave me much better sleep! The roll away was actually pretty comfortable. Thank you so much, Karina, for all the extra special hospitality. My 2 favorite bartenders at First Club were José Luis and Manuel. Both are great so I can't pick a favorite. Very personable and great drinks!!! Drinks at all the bars were good (adult and kids) but José Luis's and Manuel's were the best. The food..... It wasn't as good this time as last year but I expect that is because it was busier and they were having to hustle more. The food was decent and we ate at the resort for about half our meals. My son LOVED LOVED LOVED the lady that makes omelets to order. He normally isn't an egg eater but now he is requesting I make them at home! He insisted on tipping her every morning and she genuinely thanked him, in Spanish, but I always told him what she said. I know she spoke or at least understood some English. It was heartwarming to hear someone else address my 9 year old with such warmth. The pools were clean and welcoming. Beach was neat and beautiful. The kids' area has been improved quite a bit but we don't use it, we stay together all vacation. Beach volleyball was my teenager's favorite. The nighttime shows and games are fun. The man that hosted bingo at First Club and then at the theatre a couple days later was very entertaining. The young lady that hostesses (or seats guests) at the buffet restaurants was very nice. I wish I could remember her name. (Note for management: She looks early 20s, normally works 6 days a week but is currently working 7). The First Club crew even brought my son a birthday cake on the evening of his birthday! And called the off site restaurant that they knew we were going to to let them know it was his birthday. We were spoiled at the restaurant and even called by name thanks to Karina!!! Bottom line - I wish I could stay longer and CANNOT WAIT TO RETURN!

    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear SheilaMarieK, Thanks for your amazing review. We're glad you enjoyed your stay with us at the Allegro Cozumel, and felt compelled to blog about us! We love it! Please be sure we'll share all you kind word with the First Club staff members, they work very hard to make all of our guests at the owners area feel even more special. Once again thank you for all the comments and opinions, also thank you for your trust and we sincerely hope to be able to host you again in the near future for yet another pleasant stay, We'll be waiting for you! Monica P, Guest Experience Manager Allegro Cozumel

    Round Indicators
    Beau K 03/20/2017 Couples

    “Overall a good family oriented resort, with some minor flaws.”

    My wife and I spent 6 nights at this resort, and overall we were happy with our stay. The pros: - Friendly, helpful staff - Nicely furnished rooms, though somewhat small - Lots of pools, pool chairs, beach area. Didn't have trouble finding a spot in the sun - Large sandy beach area, with sand throughout the swimming area too - Good snorkeling off of the beach - Scuba diving pick up available every day - Free kayaks to rent for one hour per day - Some wildlife on the property - A nice gift shop where you can hand paint ceramic goods - Tennis courts and activity room - Easy to use safe with a keypad in your room, which means no need to worry about carrying around a key Cons: - Food was sub-par. Breakfast was good, lunch was so-so, and supper at the buffet restaurant was not good in my opinion. Reservation-only restaurants were alright, but you only get 2 reservations per week - TV was really fuzzy, couldn't really see the picture at all. Wasn't a problem for us since we weren't there to watch TV but just beware - No internet. They have an option to get WiFi if you pay for it but it is only available in the lobby. Again, not really a problem for us as we wanted to get away from all of that on our vacation - The activity room equipment (pool, air hockey, etc.) couldn't be checked out until 5pm. That was fine most days but it rained one morning and we wanted to play pool to pass the time, but they wouldn't let us use the equipment till 5pm As you can see, the pros out way the cons in our experience. There were many good things about this resort, and other than the food the cons were only minor inconveniences. I would say this is more of a family oriented resort than a party resort. Lots of families/kids and older people, not many young people who weren't there with family. Lots of stuff for kids to do throughout the day. Overall we were happy with our stay!

    EVALUATION

    Round Indicators

    • march 21 2017
    • Family

    Ke M

    “Second time even better than the first!!!!”


    We (extended family of 12) just returned this past weekend from our second visit to this resort. If you have children, GO! If you love to get out in the water to snorkel or scuba dive,GO! While it has a great water area for children, if you want a quieter experience there are other places to go. The resort never feels busy (though fully booked) and if you want quiet away from others, its possible. From the hammocks on every porch, to the super comfortable beds, to the renovations done since last years visit, we can't say enough. The rooms are very clean and any issue was looked after almost immediately. All the staff are SUPER friendly, and it was great to see familiar faces again. Ask for Olga if you want an incredible massage- 4 visits to her by various members of the family didn't disappoint- we wanted to take her home! The food is good and the drinks (top shelf available all the time) are better:) The Japanese Tepanyaki was the best a la carte we thought. I raved about it last time, and over the last 3 days have told countless friends that this is the place to go. We will be back next year Rafael! Kelly M


    EVALUATION

    Round Indicators

    • march 20 2017
    • Family

    Erica C

    “Absolutely Amazing”


    I have stayed at three resorts in Cozumel but twice at this one and it is the best. The food is amazing, the rooms are each in their own little buildings which gives the place character, and it is very spacious. The staff are all amazing and friendly and helpful. The snorkeling in front of the hotel is not the best, but you can still see some pretty cool things and you can also go on tours right from the resort to some of the most beautiful reefs in Cozumel, or you can drive a few minutes down to some of the free beaches. The activities staff were very entertaining and fun to talk to (especially Manuel, Giovanni, and Noe. I will be back as soon as I can. I love this place.


    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear Erica C, First and foremost we would like to thank you for the praising review you shared following your recent visit to Allegro Cozumel we are delighted to read that we were able to match your expectations. It is indeed a pleasure to receive such a nice review highlighting our facilities, services, and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We will be more than happy share your kind words with the activities staff. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Warm Regards! Monica P, Guest Experience Manager Allegro Cozumel

    EVALUATION

    Round Indicators

    • march 20 2017
    • Family

    Jocelyn Z

    “Great family vacation”


    We just returned from a week at Allegro Cozumel. The resort is as advertised. the Pirate playground was a big hit with our boys , 5 and 7. The air hockey table was also a big hit after dinner. We saw 2 shows during the evening in our week there which were really fantastic. I enjoyed the snorkelling right off the beach and saw lots of different fish. The room was modern, clean, and well airconditioned...with a very comfortable bed and pillow. The staff were all very nice. The buffet was good with a varied selection. We took a day trip to the Atlantis submarine which was an excellent, unique experience. The only slight disappointment was that many components of the waterplayground (water guns etc were broken). My boys didn't seem to mind though. Overall, it was a very relaxing family vacation. Just what we needed!


    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear Jocelyn Z, Thank you, we appreciate your kind review about your recent stay in our resort, It was a pleasure to serve you. We are pleased that you enjoyed your room, the hotel beach, the friendliness of our staff and your visit to Cozumel in general. Thank you so much for letting us know about the details at the Kids Pool, we have taken notes of your pleasant recommendations and please be sure it will be attended as soon as possible. We are very happy you and your family spent a very good time with us and is our hope that you visit us once again in the near future. Monica P, Guest Experience Manager Allegro Cozumel

    EVALUATION

    Round Indicators

    • march 20 2017
    • Knoxville, Tennessee
    • Family

    SheilaMarieK

    “2nd visit”


    Absolute LOVE this resort!!!! Bare with me, this is long! We visited last year in April and this year in March. There were many more guest this visit but it wasn't uncomfortably crowded. It was nicer in some ways to have more people around. I've stayed in the First Club area (my in-laws are timeshare owners) both visits. Karina (the manager of First Club, I think) is wonderful! She knew we had 3 people in our room (one king bed) so she made sure we had a roll away when we arrived. There was no charge, no hassle of setting it up or making the bed. It was great! I planned to just share the bed (with my 2 sons) but not having to gave me much better sleep! The roll away was actually pretty comfortable. Thank you so much, Karina, for all the extra special hospitality. My 2 favorite bartenders at First Club were José Luis and Manuel. Both are great so I can't pick a favorite. Very personable and great drinks!!! Drinks at all the bars were good (adult and kids) but José Luis's and Manuel's were the best. The food..... It wasn't as good this time as last year but I expect that is because it was busier and they were having to hustle more. The food was decent and we ate at the resort for about half our meals. My son LOVED LOVED LOVED the lady that makes omelets to order. He normally isn't an egg eater but now he is requesting I make them at home! He insisted on tipping her every morning and she genuinely thanked him, in Spanish, but I always told him what she said. I know she spoke or at least understood some English. It was heartwarming to hear someone else address my 9 year old with such warmth. The pools were clean and welcoming. Beach was neat and beautiful. The kids' area has been improved quite a bit but we don't use it, we stay together all vacation. Beach volleyball was my teenager's favorite. The nighttime shows and games are fun. The man that hosted bingo at First Club and then at the theatre a couple days later was very entertaining. The young lady that hostesses (or seats guests) at the buffet restaurants was very nice. I wish I could remember her name. (Note for management: She looks early 20s, normally works 6 days a week but is currently working 7). The First Club crew even brought my son a birthday cake on the evening of his birthday! And called the off site restaurant that they knew we were going to to let them know it was his birthday. We were spoiled at the restaurant and even called by name thanks to Karina!!! Bottom line - I wish I could stay longer and CANNOT WAIT TO RETURN!


    Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear SheilaMarieK, Thanks for your amazing review. We're glad you enjoyed your stay with us at the Allegro Cozumel, and felt compelled to blog about us! We love it! Please be sure we'll share all you kind word with the First Club staff members, they work very hard to make all of our guests at the owners area feel even more special. Once again thank you for all the comments and opinions, also thank you for your trust and we sincerely hope to be able to host you again in the near future for yet another pleasant stay, We'll be waiting for you! Monica P, Guest Experience Manager Allegro Cozumel

    EVALUATION

    Round Indicators

    • march 20 2017
    • Couples

    Beau K

    “Overall a good family oriented resort, with some minor flaws.”


    My wife and I spent 6 nights at this resort, and overall we were happy with our stay. The pros: - Friendly, helpful staff - Nicely furnished rooms, though somewhat small - Lots of pools, pool chairs, beach area. Didn't have trouble finding a spot in the sun - Large sandy beach area, with sand throughout the swimming area too - Good snorkeling off of the beach - Scuba diving pick up available every day - Free kayaks to rent for one hour per day - Some wildlife on the property - A nice gift shop where you can hand paint ceramic goods - Tennis courts and activity room - Easy to use safe with a keypad in your room, which means no need to worry about carrying around a key Cons: - Food was sub-par. Breakfast was good, lunch was so-so, and supper at the buffet restaurant was not good in my opinion. Reservation-only restaurants were alright, but you only get 2 reservations per week - TV was really fuzzy, couldn't really see the picture at all. Wasn't a problem for us since we weren't there to watch TV but just beware - No internet. They have an option to get WiFi if you pay for it but it is only available in the lobby. Again, not really a problem for us as we wanted to get away from all of that on our vacation - The activity room equipment (pool, air hockey, etc.) couldn't be checked out until 5pm. That was fine most days but it rained one morning and we wanted to play pool to pass the time, but they wouldn't let us use the equipment till 5pm As you can see, the pros out way the cons in our experience. There were many good things about this resort, and other than the food the cons were only minor inconveniences. I would say this is more of a family oriented resort than a party resort. Lots of families/kids and older people, not many young people who weren't there with family. Lots of stuff for kids to do throughout the day. Overall we were happy with our stay!


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