Occidental Grand Cozumel Resort Hotel Pool

Occidental Cozumel

Texto: 33144 Luxurious resort perfect for scuba diving lovers located on a delightful beach in Cozumel. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | México
+ 52 987 872 97 30 + 52 987 872 97 39
Occidental Cozumel Texto: 33144 4 out of 5 based on 4193 ratings. 4193 user reviews.
Occidental Cozumel reviewed by C P on . Very enjoyable and relaxing trip... would come back! My husband and I had a great time at the Occidental Cozumel! We don't usually go back to the same resort more than once but we could see ourselves returning one day. BTW, there is a timeshare at... Rating: 4
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Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   México  


Points of Interest

12 mi Cozumel International Airport

328 yards Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cozumel

4.0/5 Round Indicators
| 4214 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

36% Complete

1549

Very good

33% Complete

1409

Average

15% Complete

673

Poor

8% Complete

362

Very poor

5% Complete

221

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    Round Indicators
    Robert S Washago, Canada. 02/20/2017 Couples

    “Great spot”

    Quick and easy check in The room was spotless and very comfortable. The grounds were very clean with lots of wild life to be seen beside the pathways . Evening entrainment was good .Food was good and the a la carte were great though lunch seemed a bit crowded since only place to eat was the beach buffet I think if they put a couple of snack bars around it would help .The beach was good and never had problem getting a chair but at the pools you could not find a seat anywhere unless you were there before 9 am people would put there stuff on them and never show up The adult pool could have more chairs .All the staff were friendly and would all ways have a smile and greeting The bars were good but if they kept the one by the beach open later would be great .this was great vacation with no problems
    Round Indicators
    _deanschlegel Eagan, Minnesota. 02/19/2017 Couples

    “Excellent Relaxing Vacation”

    Great location for diving. Friendly staff. Ariadna, Margarita, and Lourdes at the Royal Level concierge desk were very accommodating in helping us make restaurant reservations and anything else that came up. Javier was and excellent divemaster at Prod-Dive, and Ericka at the salon gave me a most wonderful massage. The amenities were great and the food was decent.
    Round Indicators
    mt19580 Montreal, Canada. 02/19/2017 Couples

    “Great vacation! Super service.”

    This place is great we loved the decor. Looks like you are located in the jungle almost. Staff is awsome just to name a few at the reception is Sarah always a pleasure to see that great smile. Crystl will take care of you in the dinning area's again she as a contagious smile . George one of the numerous people in the dinning area they are all there to please us and make this vacation of a life time. Room are spacious the bathroom is a wow. I would recommend this place to all my friends.
    Round Indicators
    reginamr2017 Chardon. 02/18/2017 Family

    “All around great time. The staff was wonderful.”

    The fun club staff was friendly and entertaining. I can't say enough about the First Club staff. We had a family emergency and needed to return home early. The First Club staff went out of their way to assist us and support us. The beach was beautiful, the food was delicious. There were limited a la carte options, but there was always a variety of tasty food available. Rooms were clean. The breezy balcony was a treat.
    Round Indicators
    JMPlymouth Minneapolis, Minnesota. 02/18/2017 Couples

    “Not what Delta Vacations sold to me”

    I'm actually still here *check out in 2 days) and every day the service gets a little worse. I booked through Delta Vacations and when I checked in they said that because of my booking that I got extra amentiies such as upgraded toiletries, bathrobes, slippers, etc. When we went to our room I noticed we didn't have any of these things so I went back down to the desk and she said someone would be up with them. It's now 3 days later and I still haven't received. There is one restaurant open for lunch and yesterdaywhen we went to have lunch they told us it would be 15-20 minute wait because there was a wedding and they didn't have enough servers to serve everyone. On the website it says that there are multiple restaurants but be warned that you can only book the ala carte restaurant a certain number of times based on how many days you stay so most of the time you are forced to eat at the buffet where the food is luke warm at best and they are always running out of plates. Additionally it says that a minifridge is stocked in your room but they don't tell you that they only stock the soda and beer (2 cans total) every other day. Grounds are nice and staff is friendly enough but it's like a bait an switch type of facility

    EVALUATION

    Round Indicators

    • february 20 2017
    • Washago, Canada
    • Couples

    Robert S

    “Great spot”


    Quick and easy check in The room was spotless and very comfortable. The grounds were very clean with lots of wild life to be seen beside the pathways . Evening entrainment was good .Food was good and the a la carte were great though lunch seemed a bit crowded since only place to eat was the beach buffet I think if they put a couple of snack bars around it would help .The beach was good and never had problem getting a chair but at the pools you could not find a seat anywhere unless you were there before 9 am people would put there stuff on them and never show up The adult pool could have more chairs .All the staff were friendly and would all ways have a smile and greeting The bars were good but if they kept the one by the beach open later would be great .this was great vacation with no problems


    EVALUATION

    Round Indicators

    • february 19 2017
    • Eagan, Minnesota
    • Couples

    _deanschlegel

    “Excellent Relaxing Vacation”


    Great location for diving. Friendly staff. Ariadna, Margarita, and Lourdes at the Royal Level concierge desk were very accommodating in helping us make restaurant reservations and anything else that came up. Javier was and excellent divemaster at Prod-Dive, and Ericka at the salon gave me a most wonderful massage. The amenities were great and the food was decent.


    EVALUATION

    Round Indicators

    • february 19 2017
    • Montreal, Canada
    • Couples

    mt19580

    “Great vacation! Super service.”


    This place is great we loved the decor. Looks like you are located in the jungle almost. Staff is awsome just to name a few at the reception is Sarah always a pleasure to see that great smile. Crystl will take care of you in the dinning area's again she as a contagious smile . George one of the numerous people in the dinning area they are all there to please us and make this vacation of a life time. Room are spacious the bathroom is a wow. I would recommend this place to all my friends.


    EVALUATION

    Round Indicators

    • february 18 2017
    • Chardon
    • Family

    reginamr2017

    “All around great time. The staff was wonderful.”


    The fun club staff was friendly and entertaining. I can't say enough about the First Club staff. We had a family emergency and needed to return home early. The First Club staff went out of their way to assist us and support us. The beach was beautiful, the food was delicious. There were limited a la carte options, but there was always a variety of tasty food available. Rooms were clean. The breezy balcony was a treat.


    EVALUATION

    Round Indicators

    • february 18 2017
    • Minneapolis, Minnesota
    • Couples

    JMPlymouth

    “Not what Delta Vacations sold to me”


    I'm actually still here *check out in 2 days) and every day the service gets a little worse. I booked through Delta Vacations and when I checked in they said that because of my booking that I got extra amentiies such as upgraded toiletries, bathrobes, slippers, etc. When we went to our room I noticed we didn't have any of these things so I went back down to the desk and she said someone would be up with them. It's now 3 days later and I still haven't received. There is one restaurant open for lunch and yesterdaywhen we went to have lunch they told us it would be 15-20 minute wait because there was a wedding and they didn't have enough servers to serve everyone. On the website it says that there are multiple restaurants but be warned that you can only book the ala carte restaurant a certain number of times based on how many days you stay so most of the time you are forced to eat at the buffet where the food is luke warm at best and they are always running out of plates. Additionally it says that a minifridge is stocked in your room but they don't tell you that they only stock the soda and beer (2 cans total) every other day. Grounds are nice and staff is friendly enough but it's like a bait an switch type of facility


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