Occidental Grand Cozumel Resort Hotel Pool

Occidental Cozumel

Texto: 33144 Luxurious resort perfect for scuba diving lovers located on a delightful beach in Cozumel. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | México
+ 52 987 872 97 30 + 52 987 872 97 39
Occidental Cozumel Texto: 33144 4 out of 5 based on 4226 ratings. 4226 user reviews.
Occidental Cozumel reviewed by DennisLFD on . Only ok We stayed at this resort from Feb 6th-12th 2017. Good points: The resort is kept very clean and is not a big resort so if you want peace and quiet, this is a plus. Since it is located on a preserve... Rating: 3
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Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   México  


Points of Interest

12 mi Cozumel International Airport

328 yards Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Occidental Cozumel

4.0/5 Round Indicators
| 4229 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

36% Complete

1556

Very good

33% Complete

1411

Average

16% Complete

677

Poor

8% Complete

363

Very poor

5% Complete

222

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    Round Indicators
    bethtait169 Lindsay, Canada. 02/24/2017 Friends getaway

    “Awesome trip.”

    Had an awesome trip. There was a wide variety of delicious food even for us who are a little picky. The rooms were very clean and high end. The staff attended to all our needs and they had lots to do for each and every age group. I loved the water aquafit and especially the instructors Rulo Lopez. He was fun, kept us on track and lots of laughs. Rulo Lopez was a highlight of our trip and with employees like that it encourages people to return to your hotel.
    Round Indicators
    DennisLFD London, Canada. 02/23/2017 Couples

    “Only ok”

    We stayed at this resort from Feb 6th-12th 2017. Good points: The resort is kept very clean and is not a big resort so if you want peace and quiet, this is a plus. Since it is located on a preserve, there is an abundance of wildlife. You cannot go for a walk without spotting and iguana. They have no fear of humans so you can go right up to them for photos. Rooms are kept very clean and never had an issue. Bad points: Although there is no extremely bad points, there are enough small things wrong at this resort that will not have me returning. First and formost, the resort is understaffed. Not greatly understaffed but enough that you have to look for staff at times. More lounge chairs are needed around both the activity pool and the adult only pool. There is plenty of room for more lounges, they just need to be provided. As it stands now, if you want a lounge around the adult pool, be prepared to wake up and go put a towel on them between 5:30 and 6:00 am. Although it is written that this is not allowed, it is not enforced. Get up early if you want a spot. Some of the bars did not have blenders so the staff had to run to other bars to mix some drinks. They worked hard to get what you wanted but because of staffing level this often meant that some bars temporarily had no staff at them. There are no swim up bars at any of the pools and because of the staffing level, you are relegated standing in lines at the one bar at each of the pools. There is not enough staff for pool side drink service. It is unbelievable that in this day and age there is not free wifi available throughout the resort. We could buy a package but it is way over priced and you had to sit in the lobby to use it. To be fair, they were working on the internet as we were there but remember, this should be included, not an extra cost. There was a lot of complaints about the lack of internet service and/or pricing. The food is so so at best. The food quality is the main reason I only give this resort a 3 star rating. Dinner reservations have to be made in the lobby each day and if you are not there between 8:30 and 9:00 am, you likelihood of getting a sitting is extremely low. Buffet food is the worst I have had at any resort I have been to. You have to ask for bacon as it is kept at the back for some reason. Another annoyance is the time share people. Just say no thank you and keep walking.
    Round Indicators
    kellyhansson62 Calgary, Canada. 02/23/2017 Family

    “Excellent choise!!”

    We have stayed at many of the all inclusive resort in cozumel, but none of them like Occidental cozumel. It is now definitely one of our favorites! The place is beautiful the rooms are so nice, the food and drinks were delicious!!But most important the staff worked SO hard to attend to every little details to make our stay better. They definitely made us feel special! Gabriela were AWESOME trying to help us ALL the time !! The foot rangers good to excellent!! We definitely will choose this hotel for a future stay!!!
    Round Indicators
    Daniel A F Hagerstown. 02/22/2017 Family

    “review for occidental cozumel”

    Our Family enjoyed our visit to the resort, the staff are dedicated to meet every every guest needs in order to make their vacation memorable. Hard working staff.. they kept the resort clean, comfortable and safe. For grand level members however it came a little short of expectation but i understand work is on its way to step up and I'm looking forward to experiencing that.

    Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review
     Dear Daniel A F Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Cozumel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times or our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day ensuring that our guest have a nice time and bring back home good memories of their holidays among us. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Gabriela Gaeta Guest Experience Manager

    Round Indicators
    Albina C 02/22/2017 Couples

    “beautiful place.!!”

    This was the most beautiful resort we've stayed in yet. The rooms were gorgeous with a huge bathroom they were very clean. The beach was great snorkel from, we saw lots of fish and also took advantage of the free scuba lesson in the pool. The staff were friendly. If you are looking somewhere quiet and relaxing this is the place.

    Gabriela G, Guest experience Manager at Occidental Cozumel, responded to this review
     Dear Albina C Thank you for reviewing your recent stay with us. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We also would like to thank you for your highlight on the comfort of our beds because at Occidental Cozumel we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Gabriela Gaeta Guest experience Manager

    EVALUATION

    Round Indicators

    • february 24 2017
    • Lindsay, Canada
    • Friends getaway

    bethtait169

    “Awesome trip.”


    Had an awesome trip. There was a wide variety of delicious food even for us who are a little picky. The rooms were very clean and high end. The staff attended to all our needs and they had lots to do for each and every age group. I loved the water aquafit and especially the instructors Rulo Lopez. He was fun, kept us on track and lots of laughs. Rulo Lopez was a highlight of our trip and with employees like that it encourages people to return to your hotel.


    EVALUATION

    Round Indicators

    • february 23 2017
    • London, Canada
    • Couples

    DennisLFD

    “Only ok”


    We stayed at this resort from Feb 6th-12th 2017. Good points: The resort is kept very clean and is not a big resort so if you want peace and quiet, this is a plus. Since it is located on a preserve, there is an abundance of wildlife. You cannot go for a walk without spotting and iguana. They have no fear of humans so you can go right up to them for photos. Rooms are kept very clean and never had an issue. Bad points: Although there is no extremely bad points, there are enough small things wrong at this resort that will not have me returning. First and formost, the resort is understaffed. Not greatly understaffed but enough that you have to look for staff at times. More lounge chairs are needed around both the activity pool and the adult only pool. There is plenty of room for more lounges, they just need to be provided. As it stands now, if you want a lounge around the adult pool, be prepared to wake up and go put a towel on them between 5:30 and 6:00 am. Although it is written that this is not allowed, it is not enforced. Get up early if you want a spot. Some of the bars did not have blenders so the staff had to run to other bars to mix some drinks. They worked hard to get what you wanted but because of staffing level this often meant that some bars temporarily had no staff at them. There are no swim up bars at any of the pools and because of the staffing level, you are relegated standing in lines at the one bar at each of the pools. There is not enough staff for pool side drink service. It is unbelievable that in this day and age there is not free wifi available throughout the resort. We could buy a package but it is way over priced and you had to sit in the lobby to use it. To be fair, they were working on the internet as we were there but remember, this should be included, not an extra cost. There was a lot of complaints about the lack of internet service and/or pricing. The food is so so at best. The food quality is the main reason I only give this resort a 3 star rating. Dinner reservations have to be made in the lobby each day and if you are not there between 8:30 and 9:00 am, you likelihood of getting a sitting is extremely low. Buffet food is the worst I have had at any resort I have been to. You have to ask for bacon as it is kept at the back for some reason. Another annoyance is the time share people. Just say no thank you and keep walking.


    EVALUATION

    Round Indicators

    • february 23 2017
    • Calgary, Canada
    • Family

    kellyhansson62

    “Excellent choise!!”


    We have stayed at many of the all inclusive resort in cozumel, but none of them like Occidental cozumel. It is now definitely one of our favorites! The place is beautiful the rooms are so nice, the food and drinks were delicious!!But most important the staff worked SO hard to attend to every little details to make our stay better. They definitely made us feel special! Gabriela were AWESOME trying to help us ALL the time !! The foot rangers good to excellent!! We definitely will choose this hotel for a future stay!!!


    EVALUATION

    Round Indicators

    • february 22 2017
    • Hagerstown
    • Family

    Daniel A F

    “review for occidental cozumel”


    Our Family enjoyed our visit to the resort, the staff are dedicated to meet every every guest needs in order to make their vacation memorable. Hard working staff.. they kept the resort clean, comfortable and safe. For grand level members however it came a little short of expectation but i understand work is on its way to step up and I'm looking forward to experiencing that.


    Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review
    Dear Daniel A F Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Cozumel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times or our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day ensuring that our guest have a nice time and bring back home good memories of their holidays among us. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Gabriela Gaeta Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 22 2017
    • Couples

    Albina C

    “beautiful place.!!”


    This was the most beautiful resort we've stayed in yet. The rooms were gorgeous with a huge bathroom they were very clean. The beach was great snorkel from, we saw lots of fish and also took advantage of the free scuba lesson in the pool. The staff were friendly. If you are looking somewhere quiet and relaxing this is the place.


    Gabriela G, Guest experience Manager at Occidental Cozumel, responded to this review
    Dear Albina C Thank you for reviewing your recent stay with us. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We also would like to thank you for your highlight on the comfort of our beds because at Occidental Cozumel we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Gabriela Gaeta Guest experience Manager

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