Occidental Grand Cozumel Resort Hotel Pool

Occidental Cozumel

Luxurious resort perfect for scuba diving lovers located on a delightful beach in Cozumel. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | México
+ 52 987 872 97 30 + 52 987 872 97 39
Occidental Cozumel 4 out of 5 based on 4222 ratings. 4222 user reviews.
Occidental Cozumel reviewed by Daniel A F on . review for occidental cozumel Our Family enjoyed our visit to the resort, the staff are dedicated to meet every every guest needs in order to make their vacation memorable. Hard working staff.. they kept the resort clean... Rating: 4
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Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   México  


Points of Interest

12 mi Cozumel International Airport

328 yards Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cozumel

4.0/5 Round Indicators
| 4226 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

36% Complete

1554

Very good

33% Complete

1410

Average

16% Complete

677

Poor

8% Complete

363

Very poor

5% Complete

222

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    Round Indicators
    DennisLFD London, Canada. 02/23/2017 Couples

    “Only ok”

    We stayed at this resort from Feb 6th-12th 2017. Good points: The resort is kept very clean and is not a big resort so if you want peace and quiet, this is a plus. Since it is located on a preserve, there is an abundance of wildlife. You cannot go for a walk without spotting and iguana. They have no fear of humans so you can go right up to them for photos. Rooms are kept very clean and never had an issue. Bad points: Although there is no extremely bad points, there are enough small things wrong at this resort that will not have me returning. First and formost, the resort is understaffed. Not greatly understaffed but enough that you have to look for staff at times. More lounge chairs are needed around both the activity pool and the adult only pool. There is plenty of room for more lounges, they just need to be provided. As it stands now, if you want a lounge around the adult pool, be prepared to wake up and go put a towel on them between 5:30 and 6:00 am. Although it is written that this is not allowed, it is not enforced. Get up early if you want a spot. Some of the bars did not have blenders so the staff had to run to other bars to mix some drinks. They worked hard to get what you wanted but because of staffing level this often meant that some bars temporarily had no staff at them. There are no swim up bars at any of the pools and because of the staffing level, you are relegated standing in lines at the one bar at each of the pools. There is not enough staff for pool side drink service. It is unbelievable that in this day and age there is not free wifi available throughout the resort. We could buy a package but it is way over priced and you had to sit in the lobby to use it. To be fair, they were working on the internet as we were there but remember, this should be included, not an extra cost. There was a lot of complaints about the lack of internet service and/or pricing. The food is so so at best. The food quality is the main reason I only give this resort a 3 star rating. Dinner reservations have to be made in the lobby each day and if you are not there between 8:30 and 9:00 am, you likelihood of getting a sitting is extremely low. Buffet food is the worst I have had at any resort I have been to. You have to ask for bacon as it is kept at the back for some reason. Another annoyance is the time share people. Just say no thank you and keep walking.
    Round Indicators
    kellyhansson62 Calgary, Canada. 02/23/2017 Family

    “Excellent choise!!”

    We have stayed at many of the all inclusive resort in cozumel, but none of them like Occidental cozumel. It is now definitely one of our favorites! The place is beautiful the rooms are so nice, the food and drinks were delicious!!But most important the staff worked SO hard to attend to every little details to make our stay better. They definitely made us feel special! Gabriela were AWESOME trying to help us ALL the time !! The foot rangers good to excellent!! We definitely will choose this hotel for a future stay!!!
    Round Indicators
    Daniel A F Hagerstown. 02/22/2017 Family

    “review for occidental cozumel”

    Our Family enjoyed our visit to the resort, the staff are dedicated to meet every every guest needs in order to make their vacation memorable. Hard working staff.. they kept the resort clean, comfortable and safe. For grand level members however it came a little short of expectation but i understand work is on its way to step up and I'm looking forward to experiencing that.
    Round Indicators
    Albina C 02/22/2017 Couples

    “beautiful place.!!”

    This was the most beautiful resort we've stayed in yet. The rooms were gorgeous with a huge bathroom they were very clean. The beach was great snorkel from, we saw lots of fish and also took advantage of the free scuba lesson in the pool. The staff were friendly. If you are looking somewhere quiet and relaxing this is the place.
    Round Indicators
    Bob Jeremy T 02/21/2017 Friends getaway

    “Beatiful hotel”

    Good evening! Only I got to say about the Occidental Cozumel its a beatiful hotel and all the services was amazing! The best food, drinks, the spa was great and of course have fun with my family! Also I want to say thank you to Raúl López for made our funny vacations! He is a good boy, funny and very friendly! Thank you!!!

    Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review
     Dear Bob Jeremy T, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Cozumel hotel and are delighted to read that we were able to match your expectations. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by Raul his genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with him and the entire team. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Gabriela Gaeta Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 23 2017
    • London, Canada
    • Couples

    DennisLFD

    “Only ok”


    We stayed at this resort from Feb 6th-12th 2017. Good points: The resort is kept very clean and is not a big resort so if you want peace and quiet, this is a plus. Since it is located on a preserve, there is an abundance of wildlife. You cannot go for a walk without spotting and iguana. They have no fear of humans so you can go right up to them for photos. Rooms are kept very clean and never had an issue. Bad points: Although there is no extremely bad points, there are enough small things wrong at this resort that will not have me returning. First and formost, the resort is understaffed. Not greatly understaffed but enough that you have to look for staff at times. More lounge chairs are needed around both the activity pool and the adult only pool. There is plenty of room for more lounges, they just need to be provided. As it stands now, if you want a lounge around the adult pool, be prepared to wake up and go put a towel on them between 5:30 and 6:00 am. Although it is written that this is not allowed, it is not enforced. Get up early if you want a spot. Some of the bars did not have blenders so the staff had to run to other bars to mix some drinks. They worked hard to get what you wanted but because of staffing level this often meant that some bars temporarily had no staff at them. There are no swim up bars at any of the pools and because of the staffing level, you are relegated standing in lines at the one bar at each of the pools. There is not enough staff for pool side drink service. It is unbelievable that in this day and age there is not free wifi available throughout the resort. We could buy a package but it is way over priced and you had to sit in the lobby to use it. To be fair, they were working on the internet as we were there but remember, this should be included, not an extra cost. There was a lot of complaints about the lack of internet service and/or pricing. The food is so so at best. The food quality is the main reason I only give this resort a 3 star rating. Dinner reservations have to be made in the lobby each day and if you are not there between 8:30 and 9:00 am, you likelihood of getting a sitting is extremely low. Buffet food is the worst I have had at any resort I have been to. You have to ask for bacon as it is kept at the back for some reason. Another annoyance is the time share people. Just say no thank you and keep walking.


    EVALUATION

    Round Indicators

    • february 23 2017
    • Calgary, Canada
    • Family

    kellyhansson62

    “Excellent choise!!”


    We have stayed at many of the all inclusive resort in cozumel, but none of them like Occidental cozumel. It is now definitely one of our favorites! The place is beautiful the rooms are so nice, the food and drinks were delicious!!But most important the staff worked SO hard to attend to every little details to make our stay better. They definitely made us feel special! Gabriela were AWESOME trying to help us ALL the time !! The foot rangers good to excellent!! We definitely will choose this hotel for a future stay!!!


    EVALUATION

    Round Indicators

    • february 22 2017
    • Hagerstown
    • Family

    Daniel A F

    “review for occidental cozumel”


    Our Family enjoyed our visit to the resort, the staff are dedicated to meet every every guest needs in order to make their vacation memorable. Hard working staff.. they kept the resort clean, comfortable and safe. For grand level members however it came a little short of expectation but i understand work is on its way to step up and I'm looking forward to experiencing that.


    EVALUATION

    Round Indicators

    • february 22 2017
    • Couples

    Albina C

    “beautiful place.!!”


    This was the most beautiful resort we've stayed in yet. The rooms were gorgeous with a huge bathroom they were very clean. The beach was great snorkel from, we saw lots of fish and also took advantage of the free scuba lesson in the pool. The staff were friendly. If you are looking somewhere quiet and relaxing this is the place.


    EVALUATION

    Round Indicators

    • february 21 2017
    • Friends getaway

    Bob Jeremy T

    “Beatiful hotel”


    Good evening! Only I got to say about the Occidental Cozumel its a beatiful hotel and all the services was amazing! The best food, drinks, the spa was great and of course have fun with my family! Also I want to say thank you to Raúl López for made our funny vacations! He is a good boy, funny and very friendly! Thank you!!!


    Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review
    Dear Bob Jeremy T, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Cozumel hotel and are delighted to read that we were able to match your expectations. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by Raul his genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with him and the entire team. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Gabriela Gaeta Guest Experience Manager

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