Occidental Grand Cozumel Resort Hotel Pool

Occidental Cozumel

Texto: 103575 Luxurious resort perfect for scuba diving lovers located on a delightful beach in Cozumel. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | México
+ 52 987 872 97 30 + 52 987 872 97 39
Occidental Cozumel Texto: 103575 4 out of 5 based on 4882 ratings. 4882 user reviews.
Occidental Cozumel reviewed by David M on . Laid back mixed bag... First the positives. Beautiful lush manicured grounds. Fabulously busy grounds keeping staff. Beach is pleasant with sun and shade. Fantastic romantic sunsets. Easy snorkeling right off the beach... Rating: 4
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Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   México  


Points of Interest

12 mi Cozumel International Airport

328 yards Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Occidental Cozumel

4.0/5 Round Indicators
| 4882 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

37% Complete

1846

Very good

32% Complete

1598

Average

15% Complete

776

Poor

8% Complete

402

Very poor

5% Complete

261

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    Round Indicators
    stephentJ9387MY Chicago, Illinois. 11/20/2017 Family

    “Good place. Food blows”

    The place is nice and clean. The food I’d liken to college dorm food. Make as many trips to Alberto’s as you can to eat some good food! Rooms were nice and clean. Pool was nice. The view of the ocean was exceptional. The lunch buffet was ok. It would be nice to have a grill that could prepare some food to your tastes.
    Round Indicators
    David M 11/19/2017 Couples

    “Laid back mixed bag...”

    First the positives. Beautiful lush manicured grounds. Fabulously busy grounds keeping staff. Beach is pleasant with sun and shade. Fantastic romantic sunsets. Easy snorkeling right off the beach. Bartenders do some great drinks. Rooms are nice enough with small but pleasant patio/balcony. Friendly staff in general. Entertainment is a little weak but energetic. A diver’s paradise. Negatives. There is a persistent push to engage in timeshare purchase. The manner of restaurant service needs some enhanced customer care. Specialty venues are always unavailably booked and yet half empty. The buffet restaurants were often understaffed and/or inattentive. Perhaps turn the timeshare guys into servers. In summary, it took a day to figure out this resort and its casual atmosphere. We really liked it and hope the Barcelo group will fine tune this property to become the extra special place it could be.
    Round Indicators
    Mike S 11/19/2017 Solo travel

    “Great spot for snorkle / dive with excellent service”

    First club stay in bldg 14 - 3rd floor so lots of stairs to work off the food Great staff overall from cleaning to office - staff ups the experience from 4 star to 4.5 for me Specialty restaurants very good - buffets average and could use more variety at lunch Small resort so entertainment limited but exceptional fire show Friday Great snorkel right off the beach with rays schools of fish and lobster.
    Round Indicators
    nicemiwoman Waterford, MI. 11/17/2017 Solo travel

    “love this property!”

    Always a good time. The staff are wonderful. The food is fresh and the choices are good. Have been there 6 times and will continue to return. There is a lot of walking involved. The rooms are a nice size and decorated nice.

    Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review
     Dear nicemiwoman, Firstly we would like to thank you for choosing our Occidental Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Gabriela Gaeta

    Round Indicators
    TolfeA Dallas, Texas. 11/17/2017 Couples

    “Nice Time”

    My wife and I stayed at the Occidental on a recommendation from a friend. We were not disappointed. The grounds are beautiful. Lots of wild life (Iguanas, Coati, Tortoises, many species of birds and even a crab) and the landscaping is beautiful. The beach is clean and the ocean is so clear you can snorkel right off the beach and see many species of fish. Our room was spacious, clean and the bed was very comfortable. On check-in, we found the phone did not work and the batteries in our TV remote were dead, but these issues were corrected after a visit to the front desk. The Maintenance person was polite and corrected both issues with about 30 minutes. The food in the buffet was good, not great. However, our meals in the Italian and Mexican restaurants were wonderful. Daniel Berrera was out Maitre Di and he was a fantastic host. He and his staff treated us with warmth and kindness. Try the Azteca Soup. It was wonderful. Overall, the staff greeted us with smiles and warm greetings. Be warned, that there is a "Travel Club" that they will try to get you to see the 1.5 hr presentation. Also, the one area of improvement that I see is the Front Desk/Reception. The staff are just not the welcoming. At times, I felt like I was bothering them. Upon check-in, we were not greeted with a smile, but a lukewarm welcome that seemed forced. But, do not let this deter you from staying here. It is a beautiful all-inclusive that was a good value for the money.

    Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review
     Dear TolfeA, First of all, we want to thank you for choosing our Occidental Cozumel for your holidays in this beautiful island and for letting us know your concerns related to your time in our hotel, as it gives us the opportunity to see the areas that can be improved and for which we are grateful It is also of great concern that we have read your comments in our reception team, since it is essential to give a warm welcome to all our guests as this influences and the following days of your stay in the same way at the time of check-in. out they contribute enormously in the perception that they take away from our hotel; Be assured that your comments have been shared with the interested managers so they can make the appropriate adjustments in the areas you mentioned. We are delighted that you have enjoyed your All Inclusive meal plan, which allows our guests to take advantage of our different bars and restaurants throughout the day and appreciates their prominence in the quality of products and beverages included. Once again, we thank you for sharing your experience with us and we look forward to serving you again soon. Sincerely, Gabriela Gaeta

    EVALUATION

    Round Indicators

    • november 20 2017
    • Chicago, Illinois
    • Family

    stephentJ9387MY

    “Good place. Food blows”


    The place is nice and clean. The food I’d liken to college dorm food. Make as many trips to Alberto’s as you can to eat some good food! Rooms were nice and clean. Pool was nice. The view of the ocean was exceptional. The lunch buffet was ok. It would be nice to have a grill that could prepare some food to your tastes.


    EVALUATION

    Round Indicators

    • november 19 2017
    • Couples

    David M

    “Laid back mixed bag...”


    First the positives. Beautiful lush manicured grounds. Fabulously busy grounds keeping staff. Beach is pleasant with sun and shade. Fantastic romantic sunsets. Easy snorkeling right off the beach. Bartenders do some great drinks. Rooms are nice enough with small but pleasant patio/balcony. Friendly staff in general. Entertainment is a little weak but energetic. A diver’s paradise. Negatives. There is a persistent push to engage in timeshare purchase. The manner of restaurant service needs some enhanced customer care. Specialty venues are always unavailably booked and yet half empty. The buffet restaurants were often understaffed and/or inattentive. Perhaps turn the timeshare guys into servers. In summary, it took a day to figure out this resort and its casual atmosphere. We really liked it and hope the Barcelo group will fine tune this property to become the extra special place it could be.


    EVALUATION

    Round Indicators

    • november 19 2017
    • Solo travel

    Mike S

    “Great spot for snorkle / dive with excellent service”


    First club stay in bldg 14 - 3rd floor so lots of stairs to work off the food Great staff overall from cleaning to office - staff ups the experience from 4 star to 4.5 for me Specialty restaurants very good - buffets average and could use more variety at lunch Small resort so entertainment limited but exceptional fire show Friday Great snorkel right off the beach with rays schools of fish and lobster.


    EVALUATION

    Round Indicators

    • november 17 2017
    • Waterford, MI
    • Solo travel

    nicemiwoman

    “love this property!”


    Always a good time. The staff are wonderful. The food is fresh and the choices are good. Have been there 6 times and will continue to return. There is a lot of walking involved. The rooms are a nice size and decorated nice.


    Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review
    Dear nicemiwoman, Firstly we would like to thank you for choosing our Occidental Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Gabriela Gaeta

    EVALUATION

    Round Indicators

    • november 17 2017
    • Dallas, Texas
    • Couples

    TolfeA

    “Nice Time”


    My wife and I stayed at the Occidental on a recommendation from a friend. We were not disappointed. The grounds are beautiful. Lots of wild life (Iguanas, Coati, Tortoises, many species of birds and even a crab) and the landscaping is beautiful. The beach is clean and the ocean is so clear you can snorkel right off the beach and see many species of fish. Our room was spacious, clean and the bed was very comfortable. On check-in, we found the phone did not work and the batteries in our TV remote were dead, but these issues were corrected after a visit to the front desk. The Maintenance person was polite and corrected both issues with about 30 minutes. The food in the buffet was good, not great. However, our meals in the Italian and Mexican restaurants were wonderful. Daniel Berrera was out Maitre Di and he was a fantastic host. He and his staff treated us with warmth and kindness. Try the Azteca Soup. It was wonderful. Overall, the staff greeted us with smiles and warm greetings. Be warned, that there is a "Travel Club" that they will try to get you to see the 1.5 hr presentation. Also, the one area of improvement that I see is the Front Desk/Reception. The staff are just not the welcoming. At times, I felt like I was bothering them. Upon check-in, we were not greeted with a smile, but a lukewarm welcome that seemed forced. But, do not let this deter you from staying here. It is a beautiful all-inclusive that was a good value for the money.


    Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review
    Dear TolfeA, First of all, we want to thank you for choosing our Occidental Cozumel for your holidays in this beautiful island and for letting us know your concerns related to your time in our hotel, as it gives us the opportunity to see the areas that can be improved and for which we are grateful It is also of great concern that we have read your comments in our reception team, since it is essential to give a warm welcome to all our guests as this influences and the following days of your stay in the same way at the time of check-in. out they contribute enormously in the perception that they take away from our hotel; Be assured that your comments have been shared with the interested managers so they can make the appropriate adjustments in the areas you mentioned. We are delighted that you have enjoyed your All Inclusive meal plan, which allows our guests to take advantage of our different bars and restaurants throughout the day and appreciates their prominence in the quality of products and beverages included. Once again, we thank you for sharing your experience with us and we look forward to serving you again soon. Sincerely, Gabriela Gaeta

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

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