Occidental Grand Cozumel Resort Hotel Pool

Occidental Cozumel

Texto: 33144 Luxurious resort perfect for scuba diving lovers located on a delightful beach in Cozumel. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | México
+ 52 987 872 97 30 + 52 987 872 97 39
Occidental Cozumel Texto: 33144 4 out of 5 based on 4193 ratings. 4193 user reviews.
Occidental Cozumel reviewed by C P on . Very enjoyable and relaxing trip... would come back! My husband and I had a great time at the Occidental Cozumel! We don't usually go back to the same resort more than once but we could see ourselves returning one day. BTW, there is a timeshare at... Rating: 4
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Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   México  


Points of Interest

12 mi Cozumel International Airport

328 yards Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Occidental Cozumel

4.0/5 Round Indicators
| 4216 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

36% Complete

1549

Very good

33% Complete

1409

Average

16% Complete

675

Poor

8% Complete

362

Very poor

5% Complete

222

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    Round Indicators
    S_I_Z_E_63 Minnesota. 02/20/2017 Couples

    “Meh. All Inclusive....maybe?”

    We just returned from Cozumel over the weekend and have some mixed feelings about Occidental. This is our 6th time visiting Mexico and we never stay at the same place twice. Pros: Rooms were very nice - the nicest rooms I have had in Cozumel. Large bathroom, shower and tub, plenty of space, but I am not going to Mexico to sit in my room. Beach - In Cozumel not all resorts have a sandy beach. This was a very nice beach that you could walk right into without having to worry about rocks Pool - The pools were nice but like many reviews said chairs and shade are limited. Plan accordingly. Cons: Daily Entertainment - We knew we wanted activities present during the day. Last year we stayed at Iberostar and they had horseshoes, darts, archery competitions to name a few. We really enjoyed this and knew it was a must on our list. I had emailed the Occidental prior to booking to make sure they had items like this available. They sent me a example schedule with bracelet making, cooking classes, bartending classes what they failed to mention is that the staff would be doing this for you not hands on. We had asked where and what time we could meet for an activity that was to take place in the next 15-20 minutes. They mentioned right here but then cancelled that activity without saying anything to us. This was disappointing. Nightly Entertainment - We also knew that this was a must as the sunsets and it gives you something to do in the evening. The first two nights we were there nothing was planned. The next morning I asked the front desk if there was entertainment tonight she said ask someone else. Odd? The front desk doesn't know? The nights there wasn't entertainment we tried to go to the disco bar to play pool. Most times this wasn't open, no bartender, and we ended up finding the pool balls and playing in a mostly dark bar. There never seemed to be a rhyme or reason as to when bars would be open, shows would be going on, or really anything. You were left wandering around trying to find things out on your own as the front desk certainly didn't know. Bars - This was hit and miss. The bar tenders were great. Loved Carlos as the pool bar and we also has another gentlemen that worked the pool bar in the afternoon and the lobby bar in the evenings. But these guys weren't set up for success. The menu at the bars were the same but sometimes you had to give them a few options before they could make something do to lack of ingredients. Grasshopper, no mint. Mojito, no limes. One day they set up a bar under the lifeguard stand which was very nice but we never did figure out why that day and why just one day of the week. The staff could also use some new blenders. Food - Well. It's buffet food. I don't expect much but I do expect more that what we got. I am not a picky eater. My complaint wasn't the food it was the amount of options. It was very slim and the same each day. We were able to eat at the two of the specialty restaurants. The Mexican restaurant was closed when we wanted to go. We went to the pizza bar one night and the poor bartender didn't have much to work with and he had to pour drinks and run pizzas to everyone upstairs and downstairs. On numerous occasions there was a line of people waiting for plates and never had enough cups for juice at breakfast. Silverware and getting a glass of water was also something that was consistently lacking during meal times. When we checked out we hardly got a thank you or any eye contact for the gal at the front desk. Last thoughts - if you are content sitting on your chair and reading or just relaxing this place is for you. If you are looking for something a bit more I would maybe search somewhere else. I am not sure if they are still going to through a transition with switching to Barcelo or if this is the way it will be. I will not return. The grounds are beautiful and the rooms are fantastic but that is where it stopped for me.
    Round Indicators
    tamrick2017 Red Deer, Canada. 02/20/2017 Couples

    “Great resort, not so much the food”

    We just came back from this resort and would like to explain our experience.First off we had booked through Sun wing and were delayed at the Airport three hours before we left, once we got to Cancun the transfers to the Island of Cozumel were very good and organized. The Resort is very beautiful and the staff are very friendly. The rooms are spacious,clean and very nice. I have 2 very negative things to say about this resort. 1st off the time share people at this resort are every where, all we saw were couples continuously being led around in hopes they were to buy into the time shares. My second negative response to this resort was the food at the Supper Buffet and the lunch they served at the Beach. The food at the Buffet they served was limited in selection (lots of chicken and Mexican food and not very much seafood) and the presentation of these meals were very sloppy and did not look appetizing at all. The lunch they served at the beach was the same, the burgers and the hot dogs they served looked half raw and could of stayed on the grill a lot longer, not very appealing at all. The Breakfast Buffet was okay. To sum up my negative comments, they should put more effort into their meal preparation , selection and less effort into selling time shares. I am not a very picky person and do not expect perfection, but I have been to other resorts and the food was way better for the same cost of the trip.
    Round Indicators
    Robert S Washago, Canada. 02/20/2017 Couples

    “Great spot”

    Quick and easy check in The room was spotless and very comfortable. The grounds were very clean with lots of wild life to be seen beside the pathways . Evening entrainment was good .Food was good and the a la carte were great though lunch seemed a bit crowded since only place to eat was the beach buffet I think if they put a couple of snack bars around it would help .The beach was good and never had problem getting a chair but at the pools you could not find a seat anywhere unless you were there before 9 am people would put there stuff on them and never show up The adult pool could have more chairs .All the staff were friendly and would all ways have a smile and greeting The bars were good but if they kept the one by the beach open later would be great .this was great vacation with no problems
    Round Indicators
    _deanschlegel Eagan, Minnesota. 02/19/2017 Couples

    “Excellent Relaxing Vacation”

    Great location for diving. Friendly staff. Ariadna, Margarita, and Lourdes at the Royal Level concierge desk were very accommodating in helping us make restaurant reservations and anything else that came up. Javier was and excellent divemaster at Prod-Dive, and Ericka at the salon gave me a most wonderful massage. The amenities were great and the food was decent.
    Round Indicators
    mt19580 Montreal, Canada. 02/19/2017 Couples

    “Great vacation! Super service.”

    This place is great we loved the decor. Looks like you are located in the jungle almost. Staff is awsome just to name a few at the reception is Sarah always a pleasure to see that great smile. Crystl will take care of you in the dinning area's again she as a contagious smile . George one of the numerous people in the dinning area they are all there to please us and make this vacation of a life time. Room are spacious the bathroom is a wow. I would recommend this place to all my friends.

    EVALUATION

    Round Indicators

    • february 20 2017
    • Minnesota
    • Couples

    S_I_Z_E_63

    “Meh. All Inclusive....maybe?”


    We just returned from Cozumel over the weekend and have some mixed feelings about Occidental. This is our 6th time visiting Mexico and we never stay at the same place twice. Pros: Rooms were very nice - the nicest rooms I have had in Cozumel. Large bathroom, shower and tub, plenty of space, but I am not going to Mexico to sit in my room. Beach - In Cozumel not all resorts have a sandy beach. This was a very nice beach that you could walk right into without having to worry about rocks Pool - The pools were nice but like many reviews said chairs and shade are limited. Plan accordingly. Cons: Daily Entertainment - We knew we wanted activities present during the day. Last year we stayed at Iberostar and they had horseshoes, darts, archery competitions to name a few. We really enjoyed this and knew it was a must on our list. I had emailed the Occidental prior to booking to make sure they had items like this available. They sent me a example schedule with bracelet making, cooking classes, bartending classes what they failed to mention is that the staff would be doing this for you not hands on. We had asked where and what time we could meet for an activity that was to take place in the next 15-20 minutes. They mentioned right here but then cancelled that activity without saying anything to us. This was disappointing. Nightly Entertainment - We also knew that this was a must as the sunsets and it gives you something to do in the evening. The first two nights we were there nothing was planned. The next morning I asked the front desk if there was entertainment tonight she said ask someone else. Odd? The front desk doesn't know? The nights there wasn't entertainment we tried to go to the disco bar to play pool. Most times this wasn't open, no bartender, and we ended up finding the pool balls and playing in a mostly dark bar. There never seemed to be a rhyme or reason as to when bars would be open, shows would be going on, or really anything. You were left wandering around trying to find things out on your own as the front desk certainly didn't know. Bars - This was hit and miss. The bar tenders were great. Loved Carlos as the pool bar and we also has another gentlemen that worked the pool bar in the afternoon and the lobby bar in the evenings. But these guys weren't set up for success. The menu at the bars were the same but sometimes you had to give them a few options before they could make something do to lack of ingredients. Grasshopper, no mint. Mojito, no limes. One day they set up a bar under the lifeguard stand which was very nice but we never did figure out why that day and why just one day of the week. The staff could also use some new blenders. Food - Well. It's buffet food. I don't expect much but I do expect more that what we got. I am not a picky eater. My complaint wasn't the food it was the amount of options. It was very slim and the same each day. We were able to eat at the two of the specialty restaurants. The Mexican restaurant was closed when we wanted to go. We went to the pizza bar one night and the poor bartender didn't have much to work with and he had to pour drinks and run pizzas to everyone upstairs and downstairs. On numerous occasions there was a line of people waiting for plates and never had enough cups for juice at breakfast. Silverware and getting a glass of water was also something that was consistently lacking during meal times. When we checked out we hardly got a thank you or any eye contact for the gal at the front desk. Last thoughts - if you are content sitting on your chair and reading or just relaxing this place is for you. If you are looking for something a bit more I would maybe search somewhere else. I am not sure if they are still going to through a transition with switching to Barcelo or if this is the way it will be. I will not return. The grounds are beautiful and the rooms are fantastic but that is where it stopped for me.


    EVALUATION

    Round Indicators

    • february 20 2017
    • Red Deer, Canada
    • Couples

    tamrick2017

    “Great resort, not so much the food”


    We just came back from this resort and would like to explain our experience.First off we had booked through Sun wing and were delayed at the Airport three hours before we left, once we got to Cancun the transfers to the Island of Cozumel were very good and organized. The Resort is very beautiful and the staff are very friendly. The rooms are spacious,clean and very nice. I have 2 very negative things to say about this resort. 1st off the time share people at this resort are every where, all we saw were couples continuously being led around in hopes they were to buy into the time shares. My second negative response to this resort was the food at the Supper Buffet and the lunch they served at the Beach. The food at the Buffet they served was limited in selection (lots of chicken and Mexican food and not very much seafood) and the presentation of these meals were very sloppy and did not look appetizing at all. The lunch they served at the beach was the same, the burgers and the hot dogs they served looked half raw and could of stayed on the grill a lot longer, not very appealing at all. The Breakfast Buffet was okay. To sum up my negative comments, they should put more effort into their meal preparation , selection and less effort into selling time shares. I am not a very picky person and do not expect perfection, but I have been to other resorts and the food was way better for the same cost of the trip.


    EVALUATION

    Round Indicators

    • february 20 2017
    • Washago, Canada
    • Couples

    Robert S

    “Great spot”


    Quick and easy check in The room was spotless and very comfortable. The grounds were very clean with lots of wild life to be seen beside the pathways . Evening entrainment was good .Food was good and the a la carte were great though lunch seemed a bit crowded since only place to eat was the beach buffet I think if they put a couple of snack bars around it would help .The beach was good and never had problem getting a chair but at the pools you could not find a seat anywhere unless you were there before 9 am people would put there stuff on them and never show up The adult pool could have more chairs .All the staff were friendly and would all ways have a smile and greeting The bars were good but if they kept the one by the beach open later would be great .this was great vacation with no problems


    EVALUATION

    Round Indicators

    • february 19 2017
    • Eagan, Minnesota
    • Couples

    _deanschlegel

    “Excellent Relaxing Vacation”


    Great location for diving. Friendly staff. Ariadna, Margarita, and Lourdes at the Royal Level concierge desk were very accommodating in helping us make restaurant reservations and anything else that came up. Javier was and excellent divemaster at Prod-Dive, and Ericka at the salon gave me a most wonderful massage. The amenities were great and the food was decent.


    EVALUATION

    Round Indicators

    • february 19 2017
    • Montreal, Canada
    • Couples

    mt19580

    “Great vacation! Super service.”


    This place is great we loved the decor. Looks like you are located in the jungle almost. Staff is awsome just to name a few at the reception is Sarah always a pleasure to see that great smile. Crystl will take care of you in the dinning area's again she as a contagious smile . George one of the numerous people in the dinning area they are all there to please us and make this vacation of a life time. Room are spacious the bathroom is a wow. I would recommend this place to all my friends.


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