Occidental Cozumel Hotel Pool

Occidental Cozumel

Texto: 33122 Luxurious resort perfect for scuba diving lovers located on a delightful beach in Cozumel. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | México
+ 52 987 872 97 30 + 52 987 872 97 39
Occidental Cozumel Texto: 33122 4 out of 5 based on 4636 ratings. 4636 user reviews.
Occidental Cozumel reviewed by Kathryn T on . Not for the wheelchair user! Wheelchair accessible room was in no way accessible! Chair would not fit next to toilet or in shower cubicle. Asked for a shower chair and was given a green plastic patio chair, not safe for a... Rating: 2
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Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   México  


Points of Interest

12 mi Cozumel International Airport

328 yards Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cozumel

4.0/5 Round Indicators
| 4633 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

37% Complete

1755

Very good

32% Complete

1515

Average

15% Complete

738

Poor

8% Complete

383

Very poor

5% Complete

242

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    Round Indicators
    ericwL8878VI Queens, New York. 07/19/2017 Couples

    “Paradise island”

    The food and drinks were not good quality. I didn't bother to grab another drink after the first night. The room and grounds keeping were superb. The beach was amazing! The view of the beach was amazing. They need to invest in better bartenders!
    Round Indicators
    Deco-Montreal Montreal, Canada. 07/19/2017 Couples

    “Lush Property, well laid out, great value”

    What I liked about this Property was that they kept most of the large mature Tropical trees and vegetation intact and seemed to build around it. Lots of Iguanas, lizards, and the rooms are large and very comfortable. Bathrooms are large with separate tub and shower. Great Value for the Price.
    Round Indicators
    ponysanantonio san antonio. 07/18/2017 Family

    “Best Vacation Location!!!”

    The Occidental is the perfect Hotel. Location is a little farther from town but renting a car is a great idea and saves money in the long run with the freedom to see the island. The hotel grounds are very clean and nicely kept. It is in a preserve so you are surrounded by greenery, exactly what an island should look like. The staff is very kind and helpful. The rooms are nicely updated and very well kept, very clean. The food offered is of a good variety and they now have a glass enclosure on the beach location that has automatic doors and has AC to keep the pests out of your food. I can't say enough about the wait staff and housekeeping, absolutely great people wanting to make you happy at all times. The Sonora restaurant was my favorite... be sure to make reservations the day of. The beach is perfect for those just wanting to enter into crystal blue waters and enjoy. Perfect for families. If you want to sit and eat on the beach I would highly recommend Chen Rio rest located right on the beach, awesome location. If in town my favorite is El Coctelito downtown, great view also. Now for scuba diving the Blue Magic located downtown on 4th street, is great. I can not swim and was terrified but the instructor "Mario" was AWESOME and I was successful for my first time out with his instruction. He was great, I would never have gotten through it without him!!!!You won't regret the Occidental, Chen Rio, El Coctelito or Blue Magic (remember Mario)

    Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review
     Dear ponysanantonio Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely Gabriela Gaeta Guest Experience Manager

    Round Indicators
    David R Truckee, California. 07/18/2017 Family

    “great place to stay on cozumel”

    family trip again there this summer. we keep going back for the diving. the beach and hotel are wonderful. food is good. service is great and the rooms are nice. there is not much else to do on cozumel other than beach, dive, shop but it is very relaxing and playa ferry is easy to get to the stuff in playa del carmen.

    Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review
     Dear David R We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel hotel with us and TripAdvisor readers. We also greatly appreciate your comments of the beach and the food because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Gabriela Gaeta Guest Experience Manager

    Round Indicators
    scott p 07/17/2017 Couples

    “USAGE OF WEB SITE”

    I bought a 5 day night 4 day stay from one of their providers and then could not contact them for the use of the purchase. Got burned. I read some good things about the resorts, but never got to use my purchase.

    EVALUATION

    Round Indicators

    • july 19 2017
    • Queens, New York
    • Couples

    ericwL8878VI

    “Paradise island”


    The food and drinks were not good quality. I didn't bother to grab another drink after the first night. The room and grounds keeping were superb. The beach was amazing! The view of the beach was amazing. They need to invest in better bartenders!


    EVALUATION

    Round Indicators

    • july 19 2017
    • Montreal, Canada
    • Couples

    Deco-Montreal

    “Lush Property, well laid out, great value”


    What I liked about this Property was that they kept most of the large mature Tropical trees and vegetation intact and seemed to build around it. Lots of Iguanas, lizards, and the rooms are large and very comfortable. Bathrooms are large with separate tub and shower. Great Value for the Price.


    EVALUATION

    Round Indicators

    • july 18 2017
    • san antonio
    • Family

    ponysanantonio

    “Best Vacation Location!!!”


    The Occidental is the perfect Hotel. Location is a little farther from town but renting a car is a great idea and saves money in the long run with the freedom to see the island. The hotel grounds are very clean and nicely kept. It is in a preserve so you are surrounded by greenery, exactly what an island should look like. The staff is very kind and helpful. The rooms are nicely updated and very well kept, very clean. The food offered is of a good variety and they now have a glass enclosure on the beach location that has automatic doors and has AC to keep the pests out of your food. I can't say enough about the wait staff and housekeeping, absolutely great people wanting to make you happy at all times. The Sonora restaurant was my favorite... be sure to make reservations the day of. The beach is perfect for those just wanting to enter into crystal blue waters and enjoy. Perfect for families. If you want to sit and eat on the beach I would highly recommend Chen Rio rest located right on the beach, awesome location. If in town my favorite is El Coctelito downtown, great view also. Now for scuba diving the Blue Magic located downtown on 4th street, is great. I can not swim and was terrified but the instructor "Mario" was AWESOME and I was successful for my first time out with his instruction. He was great, I would never have gotten through it without him!!!!You won't regret the Occidental, Chen Rio, El Coctelito or Blue Magic (remember Mario)


    Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review
    Dear ponysanantonio Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely Gabriela Gaeta Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 18 2017
    • Truckee, California
    • Family

    David R

    “great place to stay on cozumel”


    family trip again there this summer. we keep going back for the diving. the beach and hotel are wonderful. food is good. service is great and the rooms are nice. there is not much else to do on cozumel other than beach, dive, shop but it is very relaxing and playa ferry is easy to get to the stuff in playa del carmen.


    Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review
    Dear David R We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel hotel with us and TripAdvisor readers. We also greatly appreciate your comments of the beach and the food because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Gabriela Gaeta Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 17 2017
    • Couples

    scott p

    “USAGE OF WEB SITE”


    I bought a 5 day night 4 day stay from one of their providers and then could not contact them for the use of the purchase. Got burned. I read some good things about the resorts, but never got to use my purchase.


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