Vista panorámicas a la playa y hotel Allegro Playacar Resort

Allegro Playacar

Texto: 33375 A hotel specialized in a wide variety of sports, entertainment and all types of events on the beach in Playa del Carmen. Lote Hotelero No. 7, Desarrollo | 77710 | Playacar | Playa Del Carmen | Quintana Roo | México
+ 52 984 877 270 0 + 52 984 873 4507
Allegro Playacar Texto: 33375 4 out of 5 based on 5580 ratings. 5580 user reviews.
Allegro Playacar reviewed by colleen g on . Lovely Beach, great entertainment and friendly service We stayed here a week and vowed to take all our meals at the resort. Food was good and plentiful at the buffet, but we made reservations at the Italian, Mexican and Asian restaurant for variety, and... Rating: 4
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Allegro Playacar

Lote Hotelero No. 7, Desarrollo   77710   Playacar   Playa Del Carmen   Quintana Roo   México  


Points of Interest

37.5 mi  Cancun International Airport

2 mi Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Allegro Playacar

4.0/5 Round Indicators
| 5610 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

36% Complete

2028

Very good

35% Complete

1989

Average

15% Complete

881

Poor

6% Complete

387

Very poor

5% Complete

325

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    Round Indicators
    Lease R 02/19/2018 Family

    “Seeweed”

    There is a ton of seeweed in the ocean and it is not being cleaned up.. The loungers are a mile away from the ocean which makes it a mission to go swim. But worst of all is when you finally get there after the hike all seeweed barrier that is not being cleaned up.
    Round Indicators
    Lleesch Saskatoon SK. 02/13/2018 Couples

    “Would love to go back”

    Probably the first resort that I’ve been positive I want to come back to. Well laid out, beautiful, small resort with a beautiful huge beach (and lots of loungers). The rooms were clean and nicely decorated – rather small but loved the thatched roof on each building and enjoyed the hammock on the deck. Wonderful food! We went to all three a la cartes – Mexican was delicious, Asian very good, but maybe we caught the Italian on a bad night. It was cold, noisy and the food was a little disappointing. One “not so great” is that the a la cartes seem to be short staffed. But considering how little staff they work with it was efficient. Evening entertainment was very good for such a small resort. And the entertainment team did a good job during the day as well. The pool where the entertainment team worked during the day is a plain rectangular pool. If there are activities there it’s fun, but to swim around in, nothing to really see. One concern we had was during the foam party – it is very fun for everyone and we enjoyed sitting by and watching, but the foam builds up so much that a little girl (about 4) walked too close to the edge of the pool and slipped in under the all the foam. If her father hadn’t been right there and we hadn’t been watching no one would have known she was under the foam. Very scary and something to really watch for. The quiet pool had a couple of sections to swim around in, so a little more enjoyable. Wonderful staff as well. Very friendly and quite efficient in their work. Very pleasant stay. We will watch for good prices for it again.

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Lleesch, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We hope you will allow us to make your next stay unforgettable. The warmest greetings!

    Round Indicators
    christinekarpinsky Kelowna, Canada. 02/12/2018 Friends getaway

    “It was nice... average”

    Resort was nice and clean... buffet always was fresh and different each night. Serving staff at the Bar and Buffet were AMAZING!!! Staff at the Front Desk as well as our Air Transat staff at the hotel could not understand us and we almost ended up with extra charges because of miscommunication. Would maybe recommend more training to them. Rooms were very small though and just felt very routine each night. Not a lot to do at the resort. Disco didn't open till 11 - DJ usually showed up around 11:30 and then had to set up. It was a nice holiday - but I do not think I would go back to this resort.

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Christinekarpinsky, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    mariannjhill Blackfalds, Canada. 02/12/2018 Friends getaway

    “Paradise in Mexico”

    Tips & Guidelines? Everything was wonderful - a truly relaxing vacation - loved it. The location and everything within the resort, the drivers who picked us up from the airport in Cancun and who picked us up at the resort for our return to Cancun were great. The porter who met us at the airport (Terminal 4) - eased all our concerns in finding our way around to leave the country (first time travelers to Mexico). We will be back!

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Mariann, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. The warmest greetings!

    Round Indicators
    traceykrueger 02/12/2018 Friends getaway

    “February stay”

    We stayed at the Allegro Playacar for the 2nd time. Staff is excellent, grounds are kept up and rooms are clean. Great resort for the money! A good variety of restaurants, food and nighttime entertainment.

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Tracey, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. The warmest greetings!

    EVALUATION

    Round Indicators

    • february 19 2018
    • Family

    Lease R

    “Seeweed”


    There is a ton of seeweed in the ocean and it is not being cleaned up.. The loungers are a mile away from the ocean which makes it a mission to go swim. But worst of all is when you finally get there after the hike all seeweed barrier that is not being cleaned up.


    EVALUATION

    Round Indicators

    • february 13 2018
    • Saskatoon SK
    • Couples

    Lleesch

    “Would love to go back”


    Probably the first resort that I’ve been positive I want to come back to. Well laid out, beautiful, small resort with a beautiful huge beach (and lots of loungers). The rooms were clean and nicely decorated – rather small but loved the thatched roof on each building and enjoyed the hammock on the deck. Wonderful food! We went to all three a la cartes – Mexican was delicious, Asian very good, but maybe we caught the Italian on a bad night. It was cold, noisy and the food was a little disappointing. One “not so great” is that the a la cartes seem to be short staffed. But considering how little staff they work with it was efficient. Evening entertainment was very good for such a small resort. And the entertainment team did a good job during the day as well. The pool where the entertainment team worked during the day is a plain rectangular pool. If there are activities there it’s fun, but to swim around in, nothing to really see. One concern we had was during the foam party – it is very fun for everyone and we enjoyed sitting by and watching, but the foam builds up so much that a little girl (about 4) walked too close to the edge of the pool and slipped in under the all the foam. If her father hadn’t been right there and we hadn’t been watching no one would have known she was under the foam. Very scary and something to really watch for. The quiet pool had a couple of sections to swim around in, so a little more enjoyable. Wonderful staff as well. Very friendly and quite efficient in their work. Very pleasant stay. We will watch for good prices for it again.


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Lleesch, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We hope you will allow us to make your next stay unforgettable. The warmest greetings!

    EVALUATION

    Round Indicators

    • february 12 2018
    • Kelowna, Canada
    • Friends getaway

    christinekarpinsky

    “It was nice... average”


    Resort was nice and clean... buffet always was fresh and different each night. Serving staff at the Bar and Buffet were AMAZING!!! Staff at the Front Desk as well as our Air Transat staff at the hotel could not understand us and we almost ended up with extra charges because of miscommunication. Would maybe recommend more training to them. Rooms were very small though and just felt very routine each night. Not a lot to do at the resort. Disco didn't open till 11 - DJ usually showed up around 11:30 and then had to set up. It was a nice holiday - but I do not think I would go back to this resort.


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Christinekarpinsky, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    EVALUATION

    Round Indicators

    • february 12 2018
    • Blackfalds, Canada
    • Friends getaway

    mariannjhill

    “Paradise in Mexico”


    Tips & Guidelines? Everything was wonderful - a truly relaxing vacation - loved it. The location and everything within the resort, the drivers who picked us up from the airport in Cancun and who picked us up at the resort for our return to Cancun were great. The porter who met us at the airport (Terminal 4) - eased all our concerns in finding our way around to leave the country (first time travelers to Mexico). We will be back!


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Mariann, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. The warmest greetings!

    EVALUATION

    Round Indicators

    • february 12 2018
    • Friends getaway

    traceykrueger

    “February stay”


    We stayed at the Allegro Playacar for the 2nd time. Staff is excellent, grounds are kept up and rooms are clean. Great resort for the money! A good variety of restaurants, food and nighttime entertainment.


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Tracey, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. The warmest greetings!

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