Barceló Hotel Beach Allegro Playacar Resort

Allegro Playacar

Texto: 33375 A hotel specialized in a wide variety of sports, entertainment and all types of events on the beach in Playa del Carmen. Lote Hotelero No. 7, Desarrollo | 77710 Playacar | Playa Del Carmen | Quintana Roo | México
+ 52 984 877 270 0 + 52 984 873 4507
Allegro Playacar Texto: 33375 4 out of 5 based on 4452 ratings. 4452 user reviews.
Allegro Playacar reviewed by on . Wonderful family vacation We are an active couple with a young teenage son and LOVE a beach vacation every few months. This is a review based on that perspective . We absolutely loved our vacation overall and we had an... Rating: 4
map

Allegro Playacar

Lote Hotelero No. 7, Desarrollo   77710 Playacar   Playa Del Carmen   Quintana Roo   México  


Points of Interest

37.5 mi  Cancun International Airport

2 mi Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Allegro Playacar

4.0/5 Round Indicators
| 4467 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

31% Complete

1416

Very good

37% Complete

1656

Average

16% Complete

749

Poor

7% Complete

349

Very poor

6% Complete

297

Filter by

Sort by

    Round Indicators
    clement b Campbellton, Canada. 04/26/2017 Couples

    “April 02 to April 16 Nice Vacation”

    In just a few words this hotel is great. The rooms are nice and clean, the food is good, the service is exellent. Its not to big and easy to get around it. Nice place to shop across the street 2 minutes away .Free wifi at Star Buck 2 minutes away. Close to 5th avenue 15 minutes walk. The hotel is in a great location and the beach is also beautiful.The animation team will keep happy with all there games etc,,A special thank you to Victor and his animation team, there doing a great job. And a special thank you to Gabrilla, the bar tender Nestor and the server at buffey Alex,Moise and Isaac. I would recommend this hotel to anybody. We were a group of 18 and everybody enjoy themselves. Thank you once again. Great team....

    Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review
     We appreciate the time you have taken to write such a detailed review about your stay. It is our job to do everything possible here at the Allegro Playacar to make your all-inclusive stay a unique experience. We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is the customer satisfaction. Thank you once again for taking the time to post your review. We hope you give us the opportunity to welcome you to the hotel again soon. Sincerly , Diego Celis Guest Experience Concierge Cordial Greetings.

    Round Indicators
    wilson2274 Massachusetts. 04/25/2017 Couples

    “Wonderful time at Allegro Playacar.....”

    Just returned from a 4 night stay at Allegro Playacar and hope to return again. Staff- they make you feel so at home. From the waitstaff(Isaac was our guy) to the animation staff at the beach and pool-such hard working, dedicated people who can't do enough to make you comfortable. Rooms-we were in bld 51 right near the pools and location was perfect. Not even a minute walk to get to the beach. Rooms were immaculate and fresh and new and beds were so so comfy. Shower was so roomy and bright. Only complaint was with the thatched roof I could hear the person in the adjacent room coughing all night which was strange but not too bothersome. Grounds-magnificently kept and nicely lit at night. Pools-so so pretty with the new blue tiles especially at night. The front pool by the beach was so lively during the day but seemed to be a bit crazy by late afternoon so we spent some time at the quiet pool which was very relaxing. Water was so clean and perfect temp. They even had a foam party one day which was a lot of fun. Beach-best beach in Playacar-period. Have been to Playacar many times and have never seen beach looking so good in spite of the seaweed situation of which there was none while we were there. Very very wide and plenty of room to spread out so that you didn't feel like you were on top of people. More than enough lounge chairs(which are brand new on the right side of the pool). I just wish there was a bit more shade but we just moved from sun to shade when we had to. Food-we loved the breakfast buffet-great omelet station and many other foods to chose from-even a fresh juice bar. Lunch by the beach was terrific-on Sunday they made a huge paella for all to share. We only ate dinner at the buffet once which was ok-lots of the same stuff that they serve at lunch. We had dinner at the Italian and Mexican a la carte's which was really good-wonderful osso bucco and filet mignon and Chilean sea bass as options. Overall, a great experience at the Allegro and cant wait to return!!

    Guest Experienc... G, Guest Experience Concierge, at Allegro Playacar, responded to this review
     Thank you for choosing Allegro Playacar as the host of your recent vacation and thank you very much for taking the time to share your comments. They are a source of motivation. We would be happy to host your stay once again in a near future. Do not hesitate to contact us if you decide to, it will be a pleasure to asist with the arrangements. Regards Diego Celis Guest Experience Concierge,

    Round Indicators
    footballboy massachusetts. 04/24/2017 Couples

    “Even Better”

    We have stayed with Occidental Allegro many times and still enjoy everything they have to offer. In the near past there have been lots of improvements made to the resort, some of them are physical property and some with the staff. The buildings have been refurbished with new concrete and steel stairs. These stairs and railings fit in nicely with the architecture of the buildings and grounds. The rooms now have new AC with digital ATC. The units run quietly while reducing the humidity for comfortable sleep. Other physical changes were the widening of the walkways and new appliances in the buffet restaurant to keep the food warm and comply with "Serve-Safe" standards. Many new palm trees have been added on the beach to replace the palapas. You will also find lots of shade alongside of both pools with the addition wooden structures that have fabric woven among the horizontal supports to help with the shade and air flow. We were told that other planned additions were a water park area similar to the property in Cozumel and a fitness center. We have always found the staff at the Allegro to be very attentive, polite and professional. With the new ownership we still received the same great service plus a little bit more. There were more people helping to manage some of the very busy times. Adrian Sanchez Hernandez was always present to help insure that the well trained staff had everything they needed to make your time spent with them enjoyable. He accomplished this in a very quiet manner. Some of the staff that we have met in earlier visits were still there and would like to thank Isaac, Juan and Ricardo for making us feel very welcome and comfortable. Another addition to the staff was Claudia. She would help manage the noon buffet area and calmly remind some of the guests of the dress code in the restaurant by explaining the code and also showing them a picture of what was expected. Thank you to these members of the Occidental Allegro staff, along with all the other Occidental Allegro staff members for making our visit so comfortable. We stayed in our Occidental Allegro First Club section of the resort. All the rooms were very clean, comfortable and well cared for daily as well as the grounds. We did notice that many of the newer service carts had pneumatic wheels to help with any noise issue of transporting food and materials. We did get to see German, Kinga (with Nikko) for the first time in about three years and it was a happy reunion. They make you feel like friends that you haven't seen in awhile and glad you are seeing them again. In the First Club area one thing has NOT changed at all, and that is the professionalism and feeling of friendship extended by Jessica, Saria, Santigo, Jose and the new additions of Elizabeth and Julio. We have to thank these people for all their help in making our stay to be so warm and memorable. We are looking forward to seeing you again next year and hopefully having a longer time to stay.

    Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review
     On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our resort. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your opinion is extremely valuable for us! We would be honored to receive you once again as our Guest, so please dont hesitate to contact us if you decide to do so! We are always available for you! Diego Celis Guest Experience Concierge

    Round Indicators
    Hermione1Pask Brighton and Hove, United Kingdom. 04/23/2017 Family

    “A fantastic overall family holiday”

    From arrival to departure the staff at this hotel offered excellent, friendly and helpful service. The entertainment/animation staff were outstanding, especially Alejandro, Fernando, Mario, Victor, Miguel, Roberto and Zamba, providing non stop activities for the whole family. Overall the buffet food was good but trying to book at the a la carte restaurants was time consuming and seemed disorganised with ever changing rules. However, the staff by the poolside and lunch buffet seemed to work tirelessly.The rooms were immaculate and cleaned to a high standard everyday. One thing that really needs to be addressed is the way in which people are approached by the 'Occidental Vacation Club' which in fact is just a timeshare. Advice : do not go for the complimentary breakfast as its just a presentation to join their 'first club' (timeshare). If you do join and want to cancel you must do so within five days of starting the contract, put it in an email referencing cancellation clause 29 and personally deliver it to the operations manager of the occidental club and copy in Profeco (Mexican legal support). Overall our stay was extremely positive and we had an amazing time thank you to all the staff, we would not hesitate to recommend this hotel!

    Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review
     We would like to thank you on behalf of the Management and all our staff members for your positive feedback. One of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction, and for that reason your opinion is very important for us! We would like to invite you to stay with us in the near future. Please don’t hesitate to contact us through this media to assist you, it will be a pleasure to hear back from you! Diego Celis Guest Experience Concierge

    Round Indicators
    384angelan Edinburgh. 04/22/2017 Family

    “Overall, disappointing resort although most staff tried hard to offer tourists a positive experience”

    We stayed in this resort for 14 nights over Easter and prompted this review - first time ever I have written a negative report. Rooms very small and thatched roofs leak when rains, bathrooms need upgraded! Beds comfortable but same duvet for 2 weeks, sheets changed daily. No Wi-Fi in 4* accommodation so require to pay even to use in public areas and only allowed 2 devices! Food in buffet restaurant poor and same thing every night, breakfast and lunch acceptable. A La Carte restaurants average (best one Oriental, worst Mexican). Staff on reception require to go on customer service course, however worst scenario for us was being pestered every day for 2 weeks to attend a "1.5 hr breakfast which was actually a half day timeshare presentation by Barcelo hotels" - atrocious that the hotel allows this to happen in the reception area. Golf at nearby Hard Rock was prohibitively expensive and did not welcome tourists. Animation staff, especially Fernando and Roberto were excellent and waiting staff also friendly. Location good/close to 5th Ave shopping which is mediocre and right on the beach if you enjoy watersports. All in all, we were not impressed at all with the Allegro so my advice is choose an alternative. No one asked for feedback regarding our experience there and I suspect I know why!

    Guest Experienc... G, Guest Experience Department at Allegro Playacar, responded to this review
     Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Guest Experience Department

    EVALUATION

    Round Indicators

    • april 26 2017
    • Campbellton, Canada
    • Couples

    clement b

    “April 02 to April 16 Nice Vacation”


    In just a few words this hotel is great. The rooms are nice and clean, the food is good, the service is exellent. Its not to big and easy to get around it. Nice place to shop across the street 2 minutes away .Free wifi at Star Buck 2 minutes away. Close to 5th avenue 15 minutes walk. The hotel is in a great location and the beach is also beautiful.The animation team will keep happy with all there games etc,,A special thank you to Victor and his animation team, there doing a great job. And a special thank you to Gabrilla, the bar tender Nestor and the server at buffey Alex,Moise and Isaac. I would recommend this hotel to anybody. We were a group of 18 and everybody enjoy themselves. Thank you once again. Great team....


    Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review
    We appreciate the time you have taken to write such a detailed review about your stay. It is our job to do everything possible here at the Allegro Playacar to make your all-inclusive stay a unique experience. We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is the customer satisfaction. Thank you once again for taking the time to post your review. We hope you give us the opportunity to welcome you to the hotel again soon. Sincerly , Diego Celis Guest Experience Concierge Cordial Greetings.

    EVALUATION

    Round Indicators

    • april 25 2017
    • Massachusetts
    • Couples

    wilson2274

    “Wonderful time at Allegro Playacar.....”


    Just returned from a 4 night stay at Allegro Playacar and hope to return again. Staff- they make you feel so at home. From the waitstaff(Isaac was our guy) to the animation staff at the beach and pool-such hard working, dedicated people who can't do enough to make you comfortable. Rooms-we were in bld 51 right near the pools and location was perfect. Not even a minute walk to get to the beach. Rooms were immaculate and fresh and new and beds were so so comfy. Shower was so roomy and bright. Only complaint was with the thatched roof I could hear the person in the adjacent room coughing all night which was strange but not too bothersome. Grounds-magnificently kept and nicely lit at night. Pools-so so pretty with the new blue tiles especially at night. The front pool by the beach was so lively during the day but seemed to be a bit crazy by late afternoon so we spent some time at the quiet pool which was very relaxing. Water was so clean and perfect temp. They even had a foam party one day which was a lot of fun. Beach-best beach in Playacar-period. Have been to Playacar many times and have never seen beach looking so good in spite of the seaweed situation of which there was none while we were there. Very very wide and plenty of room to spread out so that you didn't feel like you were on top of people. More than enough lounge chairs(which are brand new on the right side of the pool). I just wish there was a bit more shade but we just moved from sun to shade when we had to. Food-we loved the breakfast buffet-great omelet station and many other foods to chose from-even a fresh juice bar. Lunch by the beach was terrific-on Sunday they made a huge paella for all to share. We only ate dinner at the buffet once which was ok-lots of the same stuff that they serve at lunch. We had dinner at the Italian and Mexican a la carte's which was really good-wonderful osso bucco and filet mignon and Chilean sea bass as options. Overall, a great experience at the Allegro and cant wait to return!!


    Guest Experienc... G, Guest Experience Concierge, at Allegro Playacar, responded to this review
    Thank you for choosing Allegro Playacar as the host of your recent vacation and thank you very much for taking the time to share your comments. They are a source of motivation. We would be happy to host your stay once again in a near future. Do not hesitate to contact us if you decide to, it will be a pleasure to asist with the arrangements. Regards Diego Celis Guest Experience Concierge,

    EVALUATION

    Round Indicators

    • april 24 2017
    • massachusetts
    • Couples

    footballboy

    “Even Better”


    We have stayed with Occidental Allegro many times and still enjoy everything they have to offer. In the near past there have been lots of improvements made to the resort, some of them are physical property and some with the staff. The buildings have been refurbished with new concrete and steel stairs. These stairs and railings fit in nicely with the architecture of the buildings and grounds. The rooms now have new AC with digital ATC. The units run quietly while reducing the humidity for comfortable sleep. Other physical changes were the widening of the walkways and new appliances in the buffet restaurant to keep the food warm and comply with "Serve-Safe" standards. Many new palm trees have been added on the beach to replace the palapas. You will also find lots of shade alongside of both pools with the addition wooden structures that have fabric woven among the horizontal supports to help with the shade and air flow. We were told that other planned additions were a water park area similar to the property in Cozumel and a fitness center. We have always found the staff at the Allegro to be very attentive, polite and professional. With the new ownership we still received the same great service plus a little bit more. There were more people helping to manage some of the very busy times. Adrian Sanchez Hernandez was always present to help insure that the well trained staff had everything they needed to make your time spent with them enjoyable. He accomplished this in a very quiet manner. Some of the staff that we have met in earlier visits were still there and would like to thank Isaac, Juan and Ricardo for making us feel very welcome and comfortable. Another addition to the staff was Claudia. She would help manage the noon buffet area and calmly remind some of the guests of the dress code in the restaurant by explaining the code and also showing them a picture of what was expected. Thank you to these members of the Occidental Allegro staff, along with all the other Occidental Allegro staff members for making our visit so comfortable. We stayed in our Occidental Allegro First Club section of the resort. All the rooms were very clean, comfortable and well cared for daily as well as the grounds. We did notice that many of the newer service carts had pneumatic wheels to help with any noise issue of transporting food and materials. We did get to see German, Kinga (with Nikko) for the first time in about three years and it was a happy reunion. They make you feel like friends that you haven't seen in awhile and glad you are seeing them again. In the First Club area one thing has NOT changed at all, and that is the professionalism and feeling of friendship extended by Jessica, Saria, Santigo, Jose and the new additions of Elizabeth and Julio. We have to thank these people for all their help in making our stay to be so warm and memorable. We are looking forward to seeing you again next year and hopefully having a longer time to stay.


    Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review
    On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our resort. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your opinion is extremely valuable for us! We would be honored to receive you once again as our Guest, so please dont hesitate to contact us if you decide to do so! We are always available for you! Diego Celis Guest Experience Concierge

    EVALUATION

    Round Indicators

    • april 23 2017
    • Brighton and Hove, United Kingdom
    • Family

    Hermione1Pask

    “A fantastic overall family holiday”


    From arrival to departure the staff at this hotel offered excellent, friendly and helpful service. The entertainment/animation staff were outstanding, especially Alejandro, Fernando, Mario, Victor, Miguel, Roberto and Zamba, providing non stop activities for the whole family. Overall the buffet food was good but trying to book at the a la carte restaurants was time consuming and seemed disorganised with ever changing rules. However, the staff by the poolside and lunch buffet seemed to work tirelessly.The rooms were immaculate and cleaned to a high standard everyday. One thing that really needs to be addressed is the way in which people are approached by the 'Occidental Vacation Club' which in fact is just a timeshare. Advice : do not go for the complimentary breakfast as its just a presentation to join their 'first club' (timeshare). If you do join and want to cancel you must do so within five days of starting the contract, put it in an email referencing cancellation clause 29 and personally deliver it to the operations manager of the occidental club and copy in Profeco (Mexican legal support). Overall our stay was extremely positive and we had an amazing time thank you to all the staff, we would not hesitate to recommend this hotel!


    Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review
    We would like to thank you on behalf of the Management and all our staff members for your positive feedback. One of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction, and for that reason your opinion is very important for us! We would like to invite you to stay with us in the near future. Please don’t hesitate to contact us through this media to assist you, it will be a pleasure to hear back from you! Diego Celis Guest Experience Concierge

    EVALUATION

    Round Indicators

    • april 22 2017
    • Edinburgh
    • Family

    384angelan

    “Overall, disappointing resort although most staff tried hard to offer tourists a positive experience”


    We stayed in this resort for 14 nights over Easter and prompted this review - first time ever I have written a negative report. Rooms very small and thatched roofs leak when rains, bathrooms need upgraded! Beds comfortable but same duvet for 2 weeks, sheets changed daily. No Wi-Fi in 4* accommodation so require to pay even to use in public areas and only allowed 2 devices! Food in buffet restaurant poor and same thing every night, breakfast and lunch acceptable. A La Carte restaurants average (best one Oriental, worst Mexican). Staff on reception require to go on customer service course, however worst scenario for us was being pestered every day for 2 weeks to attend a "1.5 hr breakfast which was actually a half day timeshare presentation by Barcelo hotels" - atrocious that the hotel allows this to happen in the reception area. Golf at nearby Hard Rock was prohibitively expensive and did not welcome tourists. Animation staff, especially Fernando and Roberto were excellent and waiting staff also friendly. Location good/close to 5th Ave shopping which is mediocre and right on the beach if you enjoy watersports. All in all, we were not impressed at all with the Allegro so my advice is choose an alternative. No one asked for feedback regarding our experience there and I suspect I know why!


    Guest Experienc... G, Guest Experience Department at Allegro Playacar, responded to this review
    Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Guest Experience Department

    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to

      Incorrect dates
      Please enter valid dates

    NIGHTS

    (Optional dates)

    A discount or promotional code is a combination of letters and/or numbers that gives a discount on the normal rate. You can receive discount codes through special campaigns by being a my Barceló member, following us on social media or booking through Barcelo.com. 

    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of the accumulated discount will be 25% off the rate (except for last rooms); it is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.

    Loading rates...
    The hotel does not have any rates allocated to it

    Best online price guaranteed

    If you find a better rate, we will top it.

    We will return the difference and we will also apply an additional 10% discount to the cost of the final booking. For more information...