Discounts available for booking on Barcelo.com

With the promotional code MAYAPREMIUM, you will receive 15% off at the following hotels: Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial and Barceló Maya Tropical.

Promotional code valid for reservations booked before 03/31/2017 and stays until 04/30/2019.

Barceló Hotel Pool  Maya Beach

Barceló Maya Beach

Texto: 35067 A large, recently renovated 5* resort offering the most exclusive stay on an idyllic beach on the Caribbean Sea. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 +52 984 875 1501
Barceló Maya Beach Texto: 35067 4.5 out of 5 based on 7610 ratings. 7610 user reviews.
Barceló Maya Beach reviewed by JdMkHy on . Our 9th visit ... We have never been disappointed!!! Every year we come here to the resort for two weeks staying in either the Colonial or Tropical hotel. We have never had issues with our room, they have been clean and well kept. The food has been... Rating: 4
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Barceló Maya Beach

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.5/5 Round Indicators
| 7610 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

53% Complete

4086

Very good

29% Complete

2208

Average

9% Complete

740

Poor

4% Complete

337

Very poor

3% Complete

239

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    Round Indicators
    Michael F 02/28/2017 Couples

    “Everything is on the Cheap”

    We stayed here as part of a concert package last weekend and we were pretty much disappointed from the start, there's not a lot of good going on here. The Good: Nice Pools, nice beach. The Bad: The room, the bathroom, the food was horrendous everywhere, the booze is cheap unless you specify better. You can't get ice, the room service options were almost laughable. But the worst part was the service whether on the phone or in person these guys do not care at all about the people staying here. Housekeeping knocks on your door at 7:00 a.m. and then just barges in if you don't answer the door in 30 seconds. Summary: There are a dozen resorts that are nicer unless you're coming for one of Barcelo's concerts on the beach DON'T COME HERE! and if you do come here get as upgraded as a room as you can or you will be sorry. However the food will never be good no matter what you do.
    Round Indicators
    Audrey W Baltimore, Maryland. 02/28/2017 Friends getaway

    “Magical Vacation”

    I had never planned on vacationing here but a music band I love hosted a weekend event here. I knew that I would love listening to the band on the beach at night but ended up falling in love with the resort as well. All of the staff was friendly, everything was tended tended to, and the crowd was the perfect size. I did not feel rushed or inconvenienced by anything. The checkout was fine and the drinks were not watered down (like some friends tell me hat inclusive hotels do sometimes). The only downside was that the food was tasteless and boring. They can work on that one for sure. Everything else was heavenly though. Big thumbs up.
    Round Indicators
    bassethound2 Minneapolis. 02/27/2017 Couples

    “Nice Resort w/ Poor Quality Food”

    We stayed here as part of a concert tour package this past weekend. I travel 200+ nights for business. Lifetime platinum status with several large US hotel chains. 2 million miles on Delta. SUMMARY Target market seems to be value customer looking for beach/pool and unlimited food/drinks, but not necessarily an intimate experience with fine touches and high quality experiences PROs - Clean resort w/ higher quality finishes in common areas - People are friendly, willing and ready to serve with a smile - Beach sand and water access nice and accessible - Coba building ocean front terrace jacuzzi - room was standard room w/ king bed, two day beds, small toilet area and nice shower w/ rainhead good water pressure - 1 hour from CUN - Ruins, cenotes, Akumal, Playa del Carmen all 20-30 minutes from location - Resort spans 3.5 - 4.0 km round trip when using pletiful sidewalks along beach and front lobbies of property so great for walking/running - Parking seemed limited, but always available and steps away from front lobbies - never a problem parking a rented suburban CONs - Food quality at 4 buffets & Strikers is worse than Denny's. McDonalds is better. Wife and I seriously debated this and came to this conclusion. - Food safety and handling procedures are unacceptable - personnel handling raw meat and then touching swinging doors with hand and grabbing fresh fruit cart - Not intimate, 2,700 units, 5 pools, 5 lobbies - 5 large resorts put together - Large southern pool water temperature was low 80's F - cold - Rooms are loud, plexiglass patio door windows with no seals on frame so hear neighbors on balcony/deck as if they are laying in bed with you - Front desk operations very, very slow - room keys didn't work on first attempts so returned to get new keys - two agents serving two customers in front of us. We were next up and it took 15 minutes or longer. - Confirmed inclusive packages are not for us given low value of food and desire to get off property everyday for lunch/dinners and private excursions Not the worst experience. Not a low quality resort. Just massive, with very poor quality food and would never recommend to friends - ever.
    Round Indicators
    aubreyjane008 Slidell, Texas. 02/26/2017 Family

    “So Much Fun”

    Hotel Barcelo Maya Beach is so much fun! You can do so many great things like play mini golf and go "surfing." The service is great here and almost everything is free. The people in charge of the surfing are very nice and helpful.
    Round Indicators
    rdimon910 New Hampton, New York. 02/24/2017 Couples

    “Horrible First Impression, Beautiful Grounds, and then Sickness”

    This review is based on a trip that was taken in July of 2016. A group of myself and five other booked three ocean view rooms at the Barcelo Colonial. When we first arrived at Barcelo Colonial, the staff couldn't find our reservation. When they found our reservation, they had told us that our rooms were over at Barcelo Beach. We were a bit hesitant because we booked and paid for the Colonial, so we had asked to stay there. After an hour of waiting around, they finally admitted that the Colonial had been over-booked so there was no way of staying there. They assured us that the Maya Beach was an upgrade since it was newly renovated. We agreed to stay at Barcelo Beach, but then it took another hour for them to find three rooms with king sized beds. We finally get our three rooms, get to the rooms, and they gave us the wrong keys. At this point, we are extremely frustrated but just want to start our vacation. Getting over the check-in incident, the rooms were newly renovated like they mentioned and the grounds were beautiful. The staff keeps the hotel grounds and rooms clean. The beach was also absolutely beautiful. There is plenty of pool space and restaurants to choose from. The one complaint about the bar is that they were slow in getting drinks. Now to the worst part of the trip. Four days in, everything is going great until one of us gets very sick. She has a fever and can't hold any food in. The next day, the second of us gets sick with the same thing. When we got back home a day later, two others got sick with the same. Four out of the six of us caught some sort of stomach bug. My fiance was sick for two months after returning home (no exaggeration) and had to go to the doctors/hospital almost every week. We've been to Mexico twice before without any issue with eating the food or drinking at the resort. There was something at this resort that got us sick because we stayed on the resort the entire time. I will never be returning to this resort, and unfortunately for them will never be recommending this to anyone.

    DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review
     Dear Mr rdimon910 We are deeply sorry to hear that you felt poorly during your stay and not being immediately informed as we would have called a doctor for a check up, however we would like to take the opportunity to point out that our hotel, like all the hotels of our chain, undergoes regular independent audits sent both by the company and the tour operators we collaborate with to ensure our strict food safety management procedures, imposed on a global level by the company, are being followed and respected at all times; under no circumstances would we put our guests health at risk, their safety being of course our main concern, we can only assume that you may have consumed someting outside the hotel during your stay or on your way back home and sincerely hope that you are totally recovered as we speak. We appreciate the time you took to share your concerns occurred back in July 2016, is our hope that you will give us the opportunity to better serve you in the future. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    EVALUATION

    Round Indicators

    • february 28 2017
    • Couples

    Michael F

    “Everything is on the Cheap”


    We stayed here as part of a concert package last weekend and we were pretty much disappointed from the start, there's not a lot of good going on here. The Good: Nice Pools, nice beach. The Bad: The room, the bathroom, the food was horrendous everywhere, the booze is cheap unless you specify better. You can't get ice, the room service options were almost laughable. But the worst part was the service whether on the phone or in person these guys do not care at all about the people staying here. Housekeeping knocks on your door at 7:00 a.m. and then just barges in if you don't answer the door in 30 seconds. Summary: There are a dozen resorts that are nicer unless you're coming for one of Barcelo's concerts on the beach DON'T COME HERE! and if you do come here get as upgraded as a room as you can or you will be sorry. However the food will never be good no matter what you do.


    EVALUATION

    Round Indicators

    • february 28 2017
    • Baltimore, Maryland
    • Friends getaway

    Audrey W

    “Magical Vacation”


    I had never planned on vacationing here but a music band I love hosted a weekend event here. I knew that I would love listening to the band on the beach at night but ended up falling in love with the resort as well. All of the staff was friendly, everything was tended tended to, and the crowd was the perfect size. I did not feel rushed or inconvenienced by anything. The checkout was fine and the drinks were not watered down (like some friends tell me hat inclusive hotels do sometimes). The only downside was that the food was tasteless and boring. They can work on that one for sure. Everything else was heavenly though. Big thumbs up.


    EVALUATION

    Round Indicators

    • february 27 2017
    • Minneapolis
    • Couples

    bassethound2

    “Nice Resort w/ Poor Quality Food”


    We stayed here as part of a concert tour package this past weekend. I travel 200+ nights for business. Lifetime platinum status with several large US hotel chains. 2 million miles on Delta. SUMMARY Target market seems to be value customer looking for beach/pool and unlimited food/drinks, but not necessarily an intimate experience with fine touches and high quality experiences PROs - Clean resort w/ higher quality finishes in common areas - People are friendly, willing and ready to serve with a smile - Beach sand and water access nice and accessible - Coba building ocean front terrace jacuzzi - room was standard room w/ king bed, two day beds, small toilet area and nice shower w/ rainhead good water pressure - 1 hour from CUN - Ruins, cenotes, Akumal, Playa del Carmen all 20-30 minutes from location - Resort spans 3.5 - 4.0 km round trip when using pletiful sidewalks along beach and front lobbies of property so great for walking/running - Parking seemed limited, but always available and steps away from front lobbies - never a problem parking a rented suburban CONs - Food quality at 4 buffets & Strikers is worse than Denny's. McDonalds is better. Wife and I seriously debated this and came to this conclusion. - Food safety and handling procedures are unacceptable - personnel handling raw meat and then touching swinging doors with hand and grabbing fresh fruit cart - Not intimate, 2,700 units, 5 pools, 5 lobbies - 5 large resorts put together - Large southern pool water temperature was low 80's F - cold - Rooms are loud, plexiglass patio door windows with no seals on frame so hear neighbors on balcony/deck as if they are laying in bed with you - Front desk operations very, very slow - room keys didn't work on first attempts so returned to get new keys - two agents serving two customers in front of us. We were next up and it took 15 minutes or longer. - Confirmed inclusive packages are not for us given low value of food and desire to get off property everyday for lunch/dinners and private excursions Not the worst experience. Not a low quality resort. Just massive, with very poor quality food and would never recommend to friends - ever.


    EVALUATION

    Round Indicators

    • february 26 2017
    • Slidell, Texas
    • Family

    aubreyjane008

    “So Much Fun”


    Hotel Barcelo Maya Beach is so much fun! You can do so many great things like play mini golf and go "surfing." The service is great here and almost everything is free. The people in charge of the surfing are very nice and helpful.


    EVALUATION

    Round Indicators

    • february 24 2017
    • New Hampton, New York
    • Couples

    rdimon910

    “Horrible First Impression, Beautiful Grounds, and then Sickness”


    This review is based on a trip that was taken in July of 2016. A group of myself and five other booked three ocean view rooms at the Barcelo Colonial. When we first arrived at Barcelo Colonial, the staff couldn't find our reservation. When they found our reservation, they had told us that our rooms were over at Barcelo Beach. We were a bit hesitant because we booked and paid for the Colonial, so we had asked to stay there. After an hour of waiting around, they finally admitted that the Colonial had been over-booked so there was no way of staying there. They assured us that the Maya Beach was an upgrade since it was newly renovated. We agreed to stay at Barcelo Beach, but then it took another hour for them to find three rooms with king sized beds. We finally get our three rooms, get to the rooms, and they gave us the wrong keys. At this point, we are extremely frustrated but just want to start our vacation. Getting over the check-in incident, the rooms were newly renovated like they mentioned and the grounds were beautiful. The staff keeps the hotel grounds and rooms clean. The beach was also absolutely beautiful. There is plenty of pool space and restaurants to choose from. The one complaint about the bar is that they were slow in getting drinks. Now to the worst part of the trip. Four days in, everything is going great until one of us gets very sick. She has a fever and can't hold any food in. The next day, the second of us gets sick with the same thing. When we got back home a day later, two others got sick with the same. Four out of the six of us caught some sort of stomach bug. My fiance was sick for two months after returning home (no exaggeration) and had to go to the doctors/hospital almost every week. We've been to Mexico twice before without any issue with eating the food or drinking at the resort. There was something at this resort that got us sick because we stayed on the resort the entire time. I will never be returning to this resort, and unfortunately for them will never be recommending this to anyone.


    DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review
    Dear Mr rdimon910 We are deeply sorry to hear that you felt poorly during your stay and not being immediately informed as we would have called a doctor for a check up, however we would like to take the opportunity to point out that our hotel, like all the hotels of our chain, undergoes regular independent audits sent both by the company and the tour operators we collaborate with to ensure our strict food safety management procedures, imposed on a global level by the company, are being followed and respected at all times; under no circumstances would we put our guests health at risk, their safety being of course our main concern, we can only assume that you may have consumed someting outside the hotel during your stay or on your way back home and sincerely hope that you are totally recovered as we speak. We appreciate the time you took to share your concerns occurred back in July 2016, is our hope that you will give us the opportunity to better serve you in the future. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

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    A discount or promotional code is a combination of letters and/or numbers that gives a discount on the normal rate. You can receive discount codes through special campaigns by being a my Barceló member, following us on social media or booking through Barcelo.com. 

    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of the accumulated discount will be 25% off the rate (except for last rooms); it is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.

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