Discounts available for booking on Barcelo.com

With the promotional code MAYAPREMIUM, you will receive 15% off at the following hotels: Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial and Barceló Maya Tropical.

Promotional code valid for reservations booked before 01/31/2017 and stays until 12/16/2017.

Barceló Hotel Pool  Maya Beach

Barceló Maya Beach

Texto: 35067 A large, recently renovated 5* resort offering the most exclusive stay on an idyllic beach on the Caribbean Sea. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 +52 984 875 1501
Barceló Maya Beach Texto: 35067 4.5 out of 5 based on 7565 ratings. 7565 user reviews.
Barceló Maya Beach reviewed by Chris R on . Surf Ride Staff is amazing and helpful. Rides are a blast !! #1service ! Ladies, this is not just for the boys! Great way to enjoy a day at Barcelo as a couple:) wave rider was totally awesome, wasn't busy... Rating: 5
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Barceló Maya Beach

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.5/5 Round Indicators
| 7582 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

53% Complete

4066

Very good

29% Complete

2199

Average

9% Complete

740

Poor

4% Complete

337

Very poor

3% Complete

240

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    Round Indicators
    Julie J 02/20/2017 Family

    “Beautiful facilities - bad service”

    This place is absolutely stunning to look at, but scratch the service and you can tell that many of the staff hate working here. I stayed here once before about 8 years ago and thought the same thing then. Since then I have stayed at 4 other resorts in this area and have always had beautiful service, so I thought last time at Barcelona Maya Resort was a fluke. Turns out it was not. There were so many problems with the service, I can't even list them all. Most notable was in the spa and the Premiere "club". However, the restaurant, bar and activity staff were all good. I do tip regularly and generously, so that may be why. However, I think the staff here in many areas are not motivated or empowered to help - particularly those who are not tipped employees - and it shows. However much I like the facilities, I would not return and would recommend against it to others.
    Round Indicators
    x x 02/20/2017

    “Great vacation, beautiful resort!!!”

    The food is good, and they have a water park with a surfing tutorial, and it's on a slide, and it's also great and you guys should come and visit and the rooms are comfortable, very clean!!!!!🙏🏼🙏🏼👍🏼👍🏼
    Round Indicators
    Kimberly O 02/19/2017 Family

    “Exemplary Wait Staff”

    My daughter and I looked forward to dinner each evening! The staff was extremely professional, efficient, and friendly. Thank you Alexis López, Maday Mendoza, Antelmo Jimenez, and Esther Jimenes for making our evenings so enjoyable.
    Round Indicators
    Madison_L Chicago. 02/18/2017 Family

    “Very nice resort with the potential to be great”

    Just got back from a 6 day stay in Feb, 2017. we read a lot of reviews (the good, the bad and the ugly) before the trip so we had more realistic expectations before getting there. We booked at Caribe but we sent to Beach. Again we knew this could happen based on reading reviews. Beach side turned out to be better as the pool is much quieter than Caribe. The pros: Overall we had a great time. The resort is beautiful. The beach is very nice. We saw lots of fish at the dock and Palace beach. We even saw turtles there. The resort is also conveniently located with short rides to Xcaret, Xel-ha, Tulum. There are 2 cenote parks right across highway from the resort. We ran across the highway one day and visited kantun Chi. Highly recommended the underground river tour there. We had club premium Junior Suites which were worth the extra money because of the room location and ala carte options. The room is right next to the pool and you could see the beach from the patio. Really enjoyed sitting in the hot tub on the patio and looking at the palm trees and the ocean at the end of the day. The maid service was excellent (we also left a tip everyday of our stay :). Our room was spotless with plenty of towels. The mini fridge was refilled everyday as well. We also ordered room service for breakfast which was very nicely prepared. We were able to dine at ala carte 5 nights (Mexican, Tokyo, Kyoto, Seafood, Trattoria) and had buffet the 6th night. The services, drinks and food are definitely better at ala carte. Our waiter Issac Vazquez at Mexico Lindo was very warm, friendly and efficient. He even made delicious mayan coffee for us which was quite a show itself. We had a couple's massage at the spa which was very nice. Edith was great. The Spa itself is beautiful. Miniature golf was free for club premium - beautiful landscaped and a nice break from the beach and pool. The double deck bus rans frequently and a nice option to use at night after a late dinner. Things can be improved: Buffet food is just OK but enough variety so you can always find something to eat. Would be nice to have some freshly prepared authentic Mexican food. Drinks are overall below average at the pools and bars throughout the resorts. All tasted watered down with too much syrup in them. We were never given any premium level drinks even though there is a premium section at each bar. I felt the bar tenders should automatically do that without being asked. Most staff are hard working and courteous but not overly warm and friendly, especially the checkin area, the buffet staff and bar tenders, They seems somewhat indifferent even when tipped. Maybe they felt overworked but under appreciated? Most of the staff have limited English as well. In summary, this is a great place for family with children if you are not too picky about foods and drinks. We travelled with a child and had sushi/sashimi without getting sick. No mosquitos either. You can get bottled water at every restaurant and bar so you don't have the carry them from your room. Tons of activities, nice location to get to other area attractions, beautiful setting and common areas, great beach and pool. I would however look somewhere else if your are looking for a romantic getaway as a couple. The place is a little overcrowded with lots of young kids.
    Round Indicators
    marinela72 Playa del Carmen, Mexico. 02/18/2017 Family

    “Great service!!!!!”

    The bufet at Maya beach is wonderful. Amazing selection and they keep it t interesting. The weightier Antonio Valesquez made sure that my family got the best service and enjoyed a wonderful diner!!! The manager at the bufet is excellent as well. The kids club is outstanding. My kids loved going there and they are not the type to be OK with being left alone even with my best friend.Every day they got to do more that I could have planed for theme even for their birthday party. They kept saying that they had the best day ever!!!!

    EVALUATION

    Round Indicators

    • february 20 2017
    • Family

    Julie J

    “Beautiful facilities - bad service”


    This place is absolutely stunning to look at, but scratch the service and you can tell that many of the staff hate working here. I stayed here once before about 8 years ago and thought the same thing then. Since then I have stayed at 4 other resorts in this area and have always had beautiful service, so I thought last time at Barcelona Maya Resort was a fluke. Turns out it was not. There were so many problems with the service, I can't even list them all. Most notable was in the spa and the Premiere "club". However, the restaurant, bar and activity staff were all good. I do tip regularly and generously, so that may be why. However, I think the staff here in many areas are not motivated or empowered to help - particularly those who are not tipped employees - and it shows. However much I like the facilities, I would not return and would recommend against it to others.


    EVALUATION

    Round Indicators

    • february 20 2017

    x x

    “Great vacation, beautiful resort!!!”


    The food is good, and they have a water park with a surfing tutorial, and it's on a slide, and it's also great and you guys should come and visit and the rooms are comfortable, very clean!!!!!🙏🏼🙏🏼👍🏼👍🏼


    EVALUATION

    Round Indicators

    • february 19 2017
    • Family

    Kimberly O

    “Exemplary Wait Staff”


    My daughter and I looked forward to dinner each evening! The staff was extremely professional, efficient, and friendly. Thank you Alexis López, Maday Mendoza, Antelmo Jimenez, and Esther Jimenes for making our evenings so enjoyable.


    EVALUATION

    Round Indicators

    • february 18 2017
    • Chicago
    • Family

    Madison_L

    “Very nice resort with the potential to be great”


    Just got back from a 6 day stay in Feb, 2017. we read a lot of reviews (the good, the bad and the ugly) before the trip so we had more realistic expectations before getting there. We booked at Caribe but we sent to Beach. Again we knew this could happen based on reading reviews. Beach side turned out to be better as the pool is much quieter than Caribe. The pros: Overall we had a great time. The resort is beautiful. The beach is very nice. We saw lots of fish at the dock and Palace beach. We even saw turtles there. The resort is also conveniently located with short rides to Xcaret, Xel-ha, Tulum. There are 2 cenote parks right across highway from the resort. We ran across the highway one day and visited kantun Chi. Highly recommended the underground river tour there. We had club premium Junior Suites which were worth the extra money because of the room location and ala carte options. The room is right next to the pool and you could see the beach from the patio. Really enjoyed sitting in the hot tub on the patio and looking at the palm trees and the ocean at the end of the day. The maid service was excellent (we also left a tip everyday of our stay :). Our room was spotless with plenty of towels. The mini fridge was refilled everyday as well. We also ordered room service for breakfast which was very nicely prepared. We were able to dine at ala carte 5 nights (Mexican, Tokyo, Kyoto, Seafood, Trattoria) and had buffet the 6th night. The services, drinks and food are definitely better at ala carte. Our waiter Issac Vazquez at Mexico Lindo was very warm, friendly and efficient. He even made delicious mayan coffee for us which was quite a show itself. We had a couple's massage at the spa which was very nice. Edith was great. The Spa itself is beautiful. Miniature golf was free for club premium - beautiful landscaped and a nice break from the beach and pool. The double deck bus rans frequently and a nice option to use at night after a late dinner. Things can be improved: Buffet food is just OK but enough variety so you can always find something to eat. Would be nice to have some freshly prepared authentic Mexican food. Drinks are overall below average at the pools and bars throughout the resorts. All tasted watered down with too much syrup in them. We were never given any premium level drinks even though there is a premium section at each bar. I felt the bar tenders should automatically do that without being asked. Most staff are hard working and courteous but not overly warm and friendly, especially the checkin area, the buffet staff and bar tenders, They seems somewhat indifferent even when tipped. Maybe they felt overworked but under appreciated? Most of the staff have limited English as well. In summary, this is a great place for family with children if you are not too picky about foods and drinks. We travelled with a child and had sushi/sashimi without getting sick. No mosquitos either. You can get bottled water at every restaurant and bar so you don't have the carry them from your room. Tons of activities, nice location to get to other area attractions, beautiful setting and common areas, great beach and pool. I would however look somewhere else if your are looking for a romantic getaway as a couple. The place is a little overcrowded with lots of young kids.


    EVALUATION

    Round Indicators

    • february 18 2017
    • Playa del Carmen, Mexico
    • Family

    marinela72

    “Great service!!!!!”


    The bufet at Maya beach is wonderful. Amazing selection and they keep it t interesting. The weightier Antonio Valesquez made sure that my family got the best service and enjoyed a wonderful diner!!! The manager at the bufet is excellent as well. The kids club is outstanding. My kids loved going there and they are not the type to be OK with being left alone even with my best friend.Every day they got to do more that I could have planed for theme even for their birthday party. They kept saying that they had the best day ever!!!!


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