Barceló Hotel Pool  Maya Caribe

Barceló Maya Caribe

Texto: 35190 This 5-star, All Inclusive beachfront resort features beautiful architecture inspired by Mayan culture. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 +52 984 875 1501
Barceló Maya Caribe Texto: 35190 4.5 out of 5 based on 3277 ratings. 3277 user reviews.
Barceló Maya Caribe reviewed by WHAdministrator on . Exceeded Expectations - 9th Year in A Row! I cannot say how impressed my wife and I have been and remain at the attentiveness of the staff from the manager, Mr. Enrique Reyes, to the wait staffs. We have gone every year and each year it... Rating: 5
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Barceló Maya Caribe

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Points of Interest

49 mi  Cancun International Airport 

55 yards Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Caribe

4.5/5 Round Indicators
| 3299 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

65% Complete

2147

Very good

21% Complete

724

Average

7% Complete

239

Poor

3% Complete

105

Very poor

2% Complete

85

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    Round Indicators
    Laurenkal Springfield, Massachusetts. 07/19/2017 Couples

    “Amazing vacation! ”

    My boyfriend and I recently stayed at Barcelo Maya Caribe for 7 nights. We picked this resort out of all of them on the property based on budget, as we are both college students. First off I would highly recommend booking airport transfers through Amstar. They were highly organized, friendly, and professional. It also helped that Amstar has its own desk at the resort. Instead of waiting to book excursions with the resort, you could go directly to the Amstar desk and book through them. They were also very helpful in answering any questions or concerns over the length of our stay. Front desk: The staff was very friendly and answered any of our questions. It did seem a little short staffed at times. Rooms: We booked an average room. We decided upgrading to a premium room was not worth it to us because who spends time in their room while on vacation! The room was average but very clean. It needed some updates that's for sure. We asked for a room on the first floor and that's what we got. Many people have complained of first floor rooms smelling musty and being humid. Now that is true, upon first getting settled in. But that will go away as soon as your AC gets up and running. There is no ventilation in the bathroom so be prepared for a hot and steamy bathroom. We left our bathroom door open during showers to help ventilate. Many people also complained of the beds being hard. For my boyfriend and I it was perfect. The sheets and pillows are amazing! I actually tried to see if I could order them online. Room cleaning: The maid service was great. They came like clockwork and left the room perfect. The restocking of our fridge was done everyday as well. No issues at all. Please tip them! They work their butts off day in and day out. Grounds: The grounds are BEAUTIFUL! Extremely well kept. I always saw staff and working hard. My complaint here is not with the staff or the resort but with us vacationers! Every single day I noticed people left and right throwing their trash on the ground or just leaving numerous drink cups on the ground at the beach, by the pool (even in the pool), thrown in the grass or gardens. It was appalling! It is not only rude to the staff who work so hard to keep the ground neat and tidy but to other vacationers. How hard is it to throw your trash away in the trash or bring your empty drink cups up to the bar? Please pick up after yourself for everyone's sake! No one likes looking at your trash. Food: The buffet was pretty good! There was a very large variety of food to choose from. Even self serve tequila! The food changed daily so it was never boring. Again please tip the servers. I noticed everyday that some of the servers were there from breakfast at 7 am to dinner at 9 pm. They work their butts off! They are so friendly! As for the a la cart restaurants: book them early in your stay! They fill up fast. We ate at Tokyo (hibachi), Capri (Italian), and one of the Spanish restaurants. The food was incredible!!!! I don't understand how people can complain about the food? We left stuffed and happy every time. The wine menu in the restaurants does cost extra! Just get the house wine if you are on a budget. Men, make sure you wear dress pants and a polo or dress shirt. They will not allow you to dine without being properly dressed. Bars: I was fairly disappointed with the drink selection. The bar menu only has roughly 10 drinks on it. They can make more than that but the drinks were not on the menu. So if you saw someone order something that looks good you just had to say you wanted that. The flavor of most of the drinks was just off to me. They tasted very artificial. I narrowed down my favorites and they would have to be the margaritas, mudslides, and gin and tonics. The tequila selection was great. We were given Don Julio when we asked for tequila shots. So that was a great plus! These drinks are strong! They won't taste strong so be careful. I wish there were more bars. The wait time could be fairly long depending on the day. Pools: There are multiple pools on the property. They are all beautiful. The swim up bar is great. The system they use to get beach towels is not working. You have to sign your name and room number and then get your towels. The next day when you return the used towels to get new ones you don't sign anything. So at the end of your stay you have to find where you signed in this book among hundreds upon hundreds of names. It's impossible. We were told by the front desk that they are working on a different way to run the beach towel stand. It would be nice if they had multiple areas to get towels. Beach: The beach was paradise! We never had a problem finding chairs, ever. The whole beach is filled with palm trees so there are shady spots everywhere. The water is crystal clear. There is also a large reef area on the length of the beach which is great for snorkeling. *warning tip*- be careful not to step on any stingrays. We saw multiple rays in the water during our stay. I almost stepped on one that was almost 4 feet long! We were told by other guests to drag your feet along the sand while walking in the water to scare them away. Most of the time they will stay away. The dock area is a great for snorkeling and swimming! There are so many beautiful fish that will swim right up to you. *warning tip*- I would not swim at night. My boyfriend and I brought a small fishing pole for some fishing so we did some night fishing. Surrounding the dock we could see these huge shadows swimming around almost 4 to 5 ft long. We asked some of the dock workers what they were and they responded with barracudas. I never saw any during the day, only at night. At night, check out the rocky reef area surrounding the start of the dock. You can wade around in the shallow water. We saw lots of colorful fish, sea slugs, and even a couple octopus! Night life: Most of the bars are open until 2 am which is very nice. There is also a night club for younger adults and a night club for adults over 18. It was very fun! The music selection was great and service at the bar with all of the people was decent. Excursions: Go to Xcaret. I need not say more. Just go. Overall: We loved this resort! We really thought it was fantastic! We are not very picky people so any thing that slightly bothered us did not ruin our trip at all. We plan on coming back again in the future. We may try one of their other resorts on the property. Keep up the good work Barcelo Maya! We had an amazing vacation!
    Round Indicators
    SnookieO Atlanta. 07/18/2017 Family

    “Disappointed”

    In a nut shell, the suite room was very nice& large (had a musty smell & the main sliding glass door did not lock), the pools/beach out of this world beautiful. The buffet food was terrible...same food for 7 days gets old real quick and the hard & fast rule that no food can be carried out of the buffets is extremely frustrating with children that graze all day. As others have mentioned, getting dinner reservations is extremely difficult unless you "tip" aka pay on top of the "all inclusive" rate already paid...the few times we were able to get a dinner reservation, the restaurants were at 50% capacity. We upgraded to a suite for the "extra benefits", which never were delivered... had to call down for pillows 3 times, an extra bed twice, our kids beds were never made up until we called with two cranky kids at 11 after out 9pm dinner reservations...good luck getting more bubble bath...we called for three days to get some and ended up having to ask a relative in another. The check out process was a nightmare...we spent 2+ hours on our last night (we had a super early flight out) arguing about the room credit. We used it for our family of 4 at the water park and were told after clarifying on numerous occasions that only one persons entrance could be applied towards the credit (not at all what the document states).
    Round Indicators
    Cecilia S Los Angeles, California. 07/18/2017 Family

    “Do Not think I will return to this Barcelo”

    The place is nice, the grounds are well kept, the beaches are out of this world!!! I am so glad that we made this trip. The buffet food was ok, and there was always plenty of food. The servers were extremely nice as well as the ladies that helped with guest services. My room was very clean, the only problem I had with the room was the toilet, it had plugged and the guy that came up to unplug it left all the dirty water on the floor so when I went to wipe it I noticed that the toilet bowl was dirty. It looked like it had not been cleaned in a while since it had a ring around and it was yellow below the water level.. now, I know this happens when it has not been cleaned inside for a while, it does not happen in a couple of days! yuck.. They need to improve their towel check out system at the beach. You have to sign out towels with your name and room number, but when you get back to return them, you have to wait in a long line because people are looking through all these pages for their names :( hard to find. Another improvement Barceló should implement is the restaurant reservation system. They need to make the visitors aware that you have to make reservations for dinner when you book your stay not when you get there. We got there on a Wednesday and were there for 7 days and were only able to make reservations at 1 restaurant (they were all booked solid) and buffet food all week is not fun...we had to spend money in taxi's to get to the nearest restaurants in Playa del Carmen which cost us 40 dollars round trip + money for food. (reason why we booked all inclusive, not to spend extra). BUT the main reason why I rated my stay as average was the front desk! Our family had plans to go on our last tour the day we were going to leave because our plane was not taking off until late in the evening...well, I made sure that my husband went downstairs to the front desk and requested late check out to make sure it was ok and make our plans for that following morning..so the nice front desk attendant that night said that it would cost him 45 dollars with the discount and we could check out by 6pm. My husband said ok, thank you we will do that...she then told him to call at 9 in the morning to let them know again if we were going to do that (weird because he had said yes already) but ok, so I called in the morning and first got some rude girl telling me that it would be 60 dollars not 45, and I said ok..then she says that she cannot accommodate us but I can call back in 10 minutes to speak with the supervisor to see what she can do. So Monday the17th of July the supervisor (Rebecca) gets on the phone and tells me that yes it will cost me 45 with the discount BUT she cannot honor me extended stay because check out is at noon. I said to her that we had been told the night before that it was ok and now why are you telling me no? she said that her system did not show any notes that my husband had requested the late check out. Ok, so what upset me the most is the way she spoke to me about it, she was rude and very unaccommodating. She should have been a little nicer in her tone, specially after they screwed up and we were about to loose our plans for our tour that morning! I told her that we had plans and asked her what she recommended we do? she was bothered I asked her that and says to me "what do you mean" so I said, what do you normally do for your guests that are in my same situation? Instead of helping us and at least explaining to me that we can leave our luggage with the bell boys. Honestly I had to repeat myself and say well what do you want me to do? go stand in the streets for 4 hours with my family in this humid heat with mosquitoes until my airport shuttle arrives? this is when with an attitude she offered the bell boys to keep my luggage! I apologize for writing such a long review, but not only did we loose our last tour thanks to the hotel's mistake in managing our reservation late check out request, but what really upset us was the attitude and lack of care and customer service from the front desk. I believe that no matter what the situation may be, when a hotel has good customer service, it makes a world of a difference to someone that just spent hundreds of dollars to stay in your hotel and has lost a day of tours. Unfortunately, I would probably not return, being that I have read others that have had issues with the front desk as well. And I will not recommend to my friends and family in California. There are plenty of hotels nearby that are also great!
    Round Indicators
    Pop C 07/18/2017 Couples

    “Thank you for your services, Best Hotel,Great People! Beautiful location!”

    We just came back yesterday (07/06/17) from 4 days stay at Bacelo Maya Caribe. I don't understand ppl who could gave less than 5 stars after all Best services from ALL Barcelo Crews who treat you like king&queens from front desk,guest office,buffet waitress ,specialty restaurant,room services,housekeeping,Bartenders and every single one of them. After we start checked in like 12:30pm they allowed us to explore the hotel & buffet free drink. Tequila for me!! Oh yeh!! then we got a room key at 3pm. From this Hotel you can access to all other 3 hotels activities,buffet,pools,bars such as Barcelo Colonial,Tropical and Barcelo Beach resort. We love the pools and Jacuzzi from Barcelo Colonial that connect with Barcelo Tropical.It was Hugh giant pool. All hotel ate walkable but they do have troller,Bus goes around all hotel every 10-15 mn. The foods at buffet has so many variety to choose. I miss my tacos already!!! You can find food everywhere at all this hotel they even have 4 buffet next to the beach!! What else can you ask for. Bar Swim up pool are everywhere. Super fast service as well. At the buffet we must send this special thanks to Joel Hernandez, Darinial Gomez, Flor At swim up pool bar we must special thanks to a young man Mr. Abimael Kuyoc Cen . Thank you for you treat and best services. Overall this hotels has everything you need all activities, snoggle,boating,sailing,catamaran,dolphin,beaches,bowling bars,and many more for you. We love this hotel!!
    Round Indicators
    Rita M Upper Marlboro, Maryland. 07/18/2017 Friends getaway

    “AMAZING RESORT.......BUT.....”

    Every year, I go on a girls trip for my birthday. We were so impressed by the Barcelo resort in Cancun last year that we decided to try another one this year. This resort is AMAZING!! We stayed in the premium level swim suite where we had our own pool. It was AWESOME!! From the check in with Lesley Roa in the premium lounge to the service at the restaurant and bars, we had a great time!! Allejandro took amazing care of us at the Captain Morgan's grill and bar. Teresa was very attentive to us at our private pool. Gailemello ??? (sorry) knew our every need at breakfast in the caribe buffet. He knew exactly what we liked and had it ready for us right after we were seated. This resort had everything you wanted. From the dolphin experience to the jet ski's, we did it all!! NOW THE BUT..... Housekeeping needs major help!! We had to call everyday and fight for towels and washcloths. It was 3 people in one room and they would give us 1 or 2 face cloths. Our beach towels were never refreshed unless we made a big deal about it. In our other room, my friends had to beg for toilet paper. During our last night stay, our room wasn't cleaned until 6pm and we had to call to get that done. Now don't get me wrong, the rooms were immaculate. If they were stocked properly, this place would be beyond perfect! I did inform the manager and concierge about these housekeeping problems but also said that this resort is AMAZING and we would be back. We had the best time of our lives and will return. **PS** Dear Management, You have an amazing resort but may lose customers due to poor housekeeping services.

    EVALUATION

    Round Indicators

    • july 19 2017
    • Springfield, Massachusetts
    • Couples

    Laurenkal

    “Amazing vacation! ”


    My boyfriend and I recently stayed at Barcelo Maya Caribe for 7 nights. We picked this resort out of all of them on the property based on budget, as we are both college students. First off I would highly recommend booking airport transfers through Amstar. They were highly organized, friendly, and professional. It also helped that Amstar has its own desk at the resort. Instead of waiting to book excursions with the resort, you could go directly to the Amstar desk and book through them. They were also very helpful in answering any questions or concerns over the length of our stay. Front desk: The staff was very friendly and answered any of our questions. It did seem a little short staffed at times. Rooms: We booked an average room. We decided upgrading to a premium room was not worth it to us because who spends time in their room while on vacation! The room was average but very clean. It needed some updates that's for sure. We asked for a room on the first floor and that's what we got. Many people have complained of first floor rooms smelling musty and being humid. Now that is true, upon first getting settled in. But that will go away as soon as your AC gets up and running. There is no ventilation in the bathroom so be prepared for a hot and steamy bathroom. We left our bathroom door open during showers to help ventilate. Many people also complained of the beds being hard. For my boyfriend and I it was perfect. The sheets and pillows are amazing! I actually tried to see if I could order them online. Room cleaning: The maid service was great. They came like clockwork and left the room perfect. The restocking of our fridge was done everyday as well. No issues at all. Please tip them! They work their butts off day in and day out. Grounds: The grounds are BEAUTIFUL! Extremely well kept. I always saw staff and working hard. My complaint here is not with the staff or the resort but with us vacationers! Every single day I noticed people left and right throwing their trash on the ground or just leaving numerous drink cups on the ground at the beach, by the pool (even in the pool), thrown in the grass or gardens. It was appalling! It is not only rude to the staff who work so hard to keep the ground neat and tidy but to other vacationers. How hard is it to throw your trash away in the trash or bring your empty drink cups up to the bar? Please pick up after yourself for everyone's sake! No one likes looking at your trash. Food: The buffet was pretty good! There was a very large variety of food to choose from. Even self serve tequila! The food changed daily so it was never boring. Again please tip the servers. I noticed everyday that some of the servers were there from breakfast at 7 am to dinner at 9 pm. They work their butts off! They are so friendly! As for the a la cart restaurants: book them early in your stay! They fill up fast. We ate at Tokyo (hibachi), Capri (Italian), and one of the Spanish restaurants. The food was incredible!!!! I don't understand how people can complain about the food? We left stuffed and happy every time. The wine menu in the restaurants does cost extra! Just get the house wine if you are on a budget. Men, make sure you wear dress pants and a polo or dress shirt. They will not allow you to dine without being properly dressed. Bars: I was fairly disappointed with the drink selection. The bar menu only has roughly 10 drinks on it. They can make more than that but the drinks were not on the menu. So if you saw someone order something that looks good you just had to say you wanted that. The flavor of most of the drinks was just off to me. They tasted very artificial. I narrowed down my favorites and they would have to be the margaritas, mudslides, and gin and tonics. The tequila selection was great. We were given Don Julio when we asked for tequila shots. So that was a great plus! These drinks are strong! They won't taste strong so be careful. I wish there were more bars. The wait time could be fairly long depending on the day. Pools: There are multiple pools on the property. They are all beautiful. The swim up bar is great. The system they use to get beach towels is not working. You have to sign your name and room number and then get your towels. The next day when you return the used towels to get new ones you don't sign anything. So at the end of your stay you have to find where you signed in this book among hundreds upon hundreds of names. It's impossible. We were told by the front desk that they are working on a different way to run the beach towel stand. It would be nice if they had multiple areas to get towels. Beach: The beach was paradise! We never had a problem finding chairs, ever. The whole beach is filled with palm trees so there are shady spots everywhere. The water is crystal clear. There is also a large reef area on the length of the beach which is great for snorkeling. *warning tip*- be careful not to step on any stingrays. We saw multiple rays in the water during our stay. I almost stepped on one that was almost 4 feet long! We were told by other guests to drag your feet along the sand while walking in the water to scare them away. Most of the time they will stay away. The dock area is a great for snorkeling and swimming! There are so many beautiful fish that will swim right up to you. *warning tip*- I would not swim at night. My boyfriend and I brought a small fishing pole for some fishing so we did some night fishing. Surrounding the dock we could see these huge shadows swimming around almost 4 to 5 ft long. We asked some of the dock workers what they were and they responded with barracudas. I never saw any during the day, only at night. At night, check out the rocky reef area surrounding the start of the dock. You can wade around in the shallow water. We saw lots of colorful fish, sea slugs, and even a couple octopus! Night life: Most of the bars are open until 2 am which is very nice. There is also a night club for younger adults and a night club for adults over 18. It was very fun! The music selection was great and service at the bar with all of the people was decent. Excursions: Go to Xcaret. I need not say more. Just go. Overall: We loved this resort! We really thought it was fantastic! We are not very picky people so any thing that slightly bothered us did not ruin our trip at all. We plan on coming back again in the future. We may try one of their other resorts on the property. Keep up the good work Barcelo Maya! We had an amazing vacation!


    EVALUATION

    Round Indicators

    • july 18 2017
    • Atlanta
    • Family

    SnookieO

    “Disappointed”


    In a nut shell, the suite room was very nice& large (had a musty smell & the main sliding glass door did not lock), the pools/beach out of this world beautiful. The buffet food was terrible...same food for 7 days gets old real quick and the hard & fast rule that no food can be carried out of the buffets is extremely frustrating with children that graze all day. As others have mentioned, getting dinner reservations is extremely difficult unless you "tip" aka pay on top of the "all inclusive" rate already paid...the few times we were able to get a dinner reservation, the restaurants were at 50% capacity. We upgraded to a suite for the "extra benefits", which never were delivered... had to call down for pillows 3 times, an extra bed twice, our kids beds were never made up until we called with two cranky kids at 11 after out 9pm dinner reservations...good luck getting more bubble bath...we called for three days to get some and ended up having to ask a relative in another. The check out process was a nightmare...we spent 2+ hours on our last night (we had a super early flight out) arguing about the room credit. We used it for our family of 4 at the water park and were told after clarifying on numerous occasions that only one persons entrance could be applied towards the credit (not at all what the document states).


    EVALUATION

    Round Indicators

    • july 18 2017
    • Los Angeles, California
    • Family

    Cecilia S

    “Do Not think I will return to this Barcelo”


    The place is nice, the grounds are well kept, the beaches are out of this world!!! I am so glad that we made this trip. The buffet food was ok, and there was always plenty of food. The servers were extremely nice as well as the ladies that helped with guest services. My room was very clean, the only problem I had with the room was the toilet, it had plugged and the guy that came up to unplug it left all the dirty water on the floor so when I went to wipe it I noticed that the toilet bowl was dirty. It looked like it had not been cleaned in a while since it had a ring around and it was yellow below the water level.. now, I know this happens when it has not been cleaned inside for a while, it does not happen in a couple of days! yuck.. They need to improve their towel check out system at the beach. You have to sign out towels with your name and room number, but when you get back to return them, you have to wait in a long line because people are looking through all these pages for their names :( hard to find. Another improvement Barceló should implement is the restaurant reservation system. They need to make the visitors aware that you have to make reservations for dinner when you book your stay not when you get there. We got there on a Wednesday and were there for 7 days and were only able to make reservations at 1 restaurant (they were all booked solid) and buffet food all week is not fun...we had to spend money in taxi's to get to the nearest restaurants in Playa del Carmen which cost us 40 dollars round trip + money for food. (reason why we booked all inclusive, not to spend extra). BUT the main reason why I rated my stay as average was the front desk! Our family had plans to go on our last tour the day we were going to leave because our plane was not taking off until late in the evening...well, I made sure that my husband went downstairs to the front desk and requested late check out to make sure it was ok and make our plans for that following morning..so the nice front desk attendant that night said that it would cost him 45 dollars with the discount and we could check out by 6pm. My husband said ok, thank you we will do that...she then told him to call at 9 in the morning to let them know again if we were going to do that (weird because he had said yes already) but ok, so I called in the morning and first got some rude girl telling me that it would be 60 dollars not 45, and I said ok..then she says that she cannot accommodate us but I can call back in 10 minutes to speak with the supervisor to see what she can do. So Monday the17th of July the supervisor (Rebecca) gets on the phone and tells me that yes it will cost me 45 with the discount BUT she cannot honor me extended stay because check out is at noon. I said to her that we had been told the night before that it was ok and now why are you telling me no? she said that her system did not show any notes that my husband had requested the late check out. Ok, so what upset me the most is the way she spoke to me about it, she was rude and very unaccommodating. She should have been a little nicer in her tone, specially after they screwed up and we were about to loose our plans for our tour that morning! I told her that we had plans and asked her what she recommended we do? she was bothered I asked her that and says to me "what do you mean" so I said, what do you normally do for your guests that are in my same situation? Instead of helping us and at least explaining to me that we can leave our luggage with the bell boys. Honestly I had to repeat myself and say well what do you want me to do? go stand in the streets for 4 hours with my family in this humid heat with mosquitoes until my airport shuttle arrives? this is when with an attitude she offered the bell boys to keep my luggage! I apologize for writing such a long review, but not only did we loose our last tour thanks to the hotel's mistake in managing our reservation late check out request, but what really upset us was the attitude and lack of care and customer service from the front desk. I believe that no matter what the situation may be, when a hotel has good customer service, it makes a world of a difference to someone that just spent hundreds of dollars to stay in your hotel and has lost a day of tours. Unfortunately, I would probably not return, being that I have read others that have had issues with the front desk as well. And I will not recommend to my friends and family in California. There are plenty of hotels nearby that are also great!


    EVALUATION

    Round Indicators

    • july 18 2017
    • Couples

    Pop C

    “Thank you for your services, Best Hotel,Great People! Beautiful location!”


    We just came back yesterday (07/06/17) from 4 days stay at Bacelo Maya Caribe. I don't understand ppl who could gave less than 5 stars after all Best services from ALL Barcelo Crews who treat you like king&queens from front desk,guest office,buffet waitress ,specialty restaurant,room services,housekeeping,Bartenders and every single one of them. After we start checked in like 12:30pm they allowed us to explore the hotel & buffet free drink. Tequila for me!! Oh yeh!! then we got a room key at 3pm. From this Hotel you can access to all other 3 hotels activities,buffet,pools,bars such as Barcelo Colonial,Tropical and Barcelo Beach resort. We love the pools and Jacuzzi from Barcelo Colonial that connect with Barcelo Tropical.It was Hugh giant pool. All hotel ate walkable but they do have troller,Bus goes around all hotel every 10-15 mn. The foods at buffet has so many variety to choose. I miss my tacos already!!! You can find food everywhere at all this hotel they even have 4 buffet next to the beach!! What else can you ask for. Bar Swim up pool are everywhere. Super fast service as well. At the buffet we must send this special thanks to Joel Hernandez, Darinial Gomez, Flor At swim up pool bar we must special thanks to a young man Mr. Abimael Kuyoc Cen . Thank you for you treat and best services. Overall this hotels has everything you need all activities, snoggle,boating,sailing,catamaran,dolphin,beaches,bowling bars,and many more for you. We love this hotel!!


    EVALUATION

    Round Indicators

    • july 18 2017
    • Upper Marlboro, Maryland
    • Friends getaway

    Rita M

    “AMAZING RESORT.......BUT.....”


    Every year, I go on a girls trip for my birthday. We were so impressed by the Barcelo resort in Cancun last year that we decided to try another one this year. This resort is AMAZING!! We stayed in the premium level swim suite where we had our own pool. It was AWESOME!! From the check in with Lesley Roa in the premium lounge to the service at the restaurant and bars, we had a great time!! Allejandro took amazing care of us at the Captain Morgan's grill and bar. Teresa was very attentive to us at our private pool. Gailemello ??? (sorry) knew our every need at breakfast in the caribe buffet. He knew exactly what we liked and had it ready for us right after we were seated. This resort had everything you wanted. From the dolphin experience to the jet ski's, we did it all!! NOW THE BUT..... Housekeeping needs major help!! We had to call everyday and fight for towels and washcloths. It was 3 people in one room and they would give us 1 or 2 face cloths. Our beach towels were never refreshed unless we made a big deal about it. In our other room, my friends had to beg for toilet paper. During our last night stay, our room wasn't cleaned until 6pm and we had to call to get that done. Now don't get me wrong, the rooms were immaculate. If they were stocked properly, this place would be beyond perfect! I did inform the manager and concierge about these housekeeping problems but also said that this resort is AMAZING and we would be back. We had the best time of our lives and will return. **PS** Dear Management, You have an amazing resort but may lose customers due to poor housekeeping services.


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