Barceló Hotel Pool  Maya Caribe

Barceló Maya Caribe

Texto: 35190 This 5-star, All Inclusive beachfront resort features beautiful architecture inspired by Mayan culture. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 +52 984 875 1501
Barceló Maya Caribe Texto: 35190 4.5 out of 5 based on 3454 ratings. 3454 user reviews.
Barceló Maya Caribe reviewed by PaulS4th on . WALKERS/RUNNERS PARADISE (PART 2) My second trip. See my 1st review dated May 26th, 2017. On this trip I tried to save some money. So here are some tips which saved me almost $200. FIRST - I logged into Barcelo.com & joined their... Rating: 5
map

Barceló Maya Caribe

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Points of Interest

49 mi  Cancun International Airport 

55 yards Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Caribe

4.5/5 Round Indicators
| 3472 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

65% Complete

2263

Very good

21% Complete

754

Average

7% Complete

248

Poor

3% Complete

111

Very poor

2% Complete

96

Filter by

Sort by

    Round Indicators
    xCCAROL Toronto, Canada. 10/15/2017 Family

    “Gorgeous ”

    We were a little reluctant to go to Mexico based on some scares from other friends who had gone but I'm glad we took this little leap of faith. The resort itself is so gorgeous and well kept. The week we went some on and off thunder showers and high waves so there were times where there was a lot of seaweed but it's unavoidable. By the next day the staff would clear out all the seaweed. The only thing I did not like is there was a pile of algae on one side of Caribe which kind of smelt like poo. Again easily avoidable. Room wise, not the best we've ever stayed at but does it's job and not dirty, no roaches, some ants but again unavoidable. The only thing I think could've used some revamp is the toilet area, just old but the toilet was clean but the floor had some permanent water stains which I thought was pee at first because it was around the toilet. The staff for the most part were so pleasant and kind! The waiters and waitresses were absolutely the sweetest, the men refilling the room beverages were so pleasant and kind, the cleaners were some of the sweetest people ever. Most of the front staff were very kind and as helpful as possible. The only thing in terms of staff, we frequently travel to Cuba and communicating has never been an issue. In Mexico it was rare to not have a language barrier. Very few staff spoke fluent English, but this does not affect my review as we travelled a Spanish speaking country. Just be mindful of this. So there were times we were trying to ask questions regarding programming or food and no one could understand us and vice versa. Now programming affects my review. They have apparently an amazing day and evening program and give you a schedule HOWEVER it does not say where on this huge resort the event is happening minus the evening programs. We asked staff at the fromt only for them to point at the schedule over and over. We just said okay and walked away. One of the days had bingo in the Maya Mall and then 2 days later we went there the same time as bingo was scheduled again and there was no bingo and no one seemed to know where it was. There were some obvious events like volleyball and stuff which was obviously by the water. The kids zone has a ballpit! My song loved it but it smelled like pee haha. I think a clean would be great. They had some discounts for travellers, like 10% on select merchandise at the Maya Mall gift shop. Went there and they sold out of all the discounted merchandise for all 8 days and 7 nights we were there. I was surprised by how expensive stuff was but I guess it's the price of tourist destinations. Also just wait to go to the airport for alcohol. The free tour we got for playa del Carmen was not worth alcohol purchases or anything really. The thing that is worth is when you get dropped off at playa del Carmen it's on 10th avenue or something and looks dingy but there's a store there that sells the same keychains and stuff for 18 pesos versus 50+ pesos. Exchange your money at the airport or playa del Carmen. The hotel rate is not good. Now the food. The first day we went it was amazing!! It went downhill after that. They had themes for the dinner buffet and my favorite was seafood. The other food is amazing and is be surprised if you couldn't find something you like minus the north American night which was not good but I saw a lot of other people enjoy it. I wish I saw more variety in rice dishes but I loved the hot sauce options! And maybe I'm boring and don't know real tortillas after eating old el Paso tortillas but I like the artificial old el Paso tortillas more then the thing they served lol. Now the a la carte. We went to sante fe (steakhouse), el fuerte (spanish) and the seafood. Seafood was okay, the lobster main was amazing. Now I'm a seafood lover and will eat any seafood and never hate it but do not get the octopus, it was tasteless. The Spanish restaurant looked nice and had a great smoked salmon appetizer but I didn't like any of the food. Now the steakhouse! Just book it for all 3 haha, that rib eye was out of this world!!! The last day we were there they did not open the lunch buffet and I don't know why..whoch sucked because it was our last day there and our son was sick the day before so we missed a lot so we thought we'd have one full day with food. We asked staff but no one had an answer and just suggested we eat at strikers so we just did that. The cocktails were not good. I tried so many. You're better off drinking straight liquor and their beer which was great. The dolphinarium was depressing. I hope they move them into bigger water space after hours. We didn't pay to do anything but walked by and saw it because anyone can see them. Overall very enjoyable! Would go there again. Felt very safe and have never seen a resort so taken care of!
    Round Indicators
    Poopsie__44 Calgary. 10/12/2017 Couples

    “We Are Coming Back!”

    We loved staying at the Barcelo Maya Caribe in May this year so much we are going back in November! This will be our 19th visit to an all-inclusive and I believe we have enough experience that you will appreciate this review. We are bringing 3 other couples with us too and we can’t wait to show them what the Barcelo has to offer! The Beach: How many beaches can you take your drink in the water, wear your hat and your sunglasses and not get knocked down by a huge wave! This one is the beach for you. Why do you go on vacation; for the sun, sand, beach, great food, great booze and a great place to sleep? This is the place. You can walk down the beach toward an empty area that they are preparing for another hotel yet to be built so it’s really cool to have the place to yourself even it if just for a little bit. You can sit under your own palm tree and listen to the ocean and know that someday it will be busy with tourists just like you but you were there first. The other direction has the 4 other hotels that you can enjoy (except the Palace). The beach is the best at the Caribe/Beach area. Apparently there are some resident turtles that frequent the water in front of the Palace, I’m going to have to go and see if I can find them. Food: Great! We enjoyed quite a few ala carts but we didn’t pay the extra $20 for the specialty ala cartes like the higher end Italian restaurant. We just stuck to the basics and enjoyed it all-inclusively. We didn’t have any trouble booking at all. However, we did get soaked by purchasing a bottle of wine at the ala carte just because we reciprocated when our “new” friends bought a bottle ($75 US). I found the house wine is just fine. We do appreciate great wine and the hotel wine (red/white) is fine. Not great but just fine. The buffet is fine for me. For breakfast, we ate outside on the patio area and Christina was our morning server. She was adorable and we looked forward to seeing her every morning. She brought us our hot cappuccino and mimosa’s often before we got to the table. Can’t wait to see her again! Gym: Spectacular! Skip the buffet breakfast a couple mornings and get your butt to the gym. It’s so worth it! They have tons of new equipment, great bikes, several treadmills, free weights, etc. and lots of staff to help get you going (hola to Miguel, Brenda and Arturo). I also did the Zumba class and it was terrific. The instructor (Javier) was great at cuing and very energetic and fun. The class was about 1:30 minutes and we had a blast. There were about 7 of us. This is one of the best gyms I’ve ever been at for an all-inclusive. Not the rinky-dinky small “hotel-style” gym but a full service facility well run and great staff. You can keep your fitness level up while on vacation here! Pools: We enjoyed the quiet pool (no children allowed) that was well equipped with our own bar. We spent a lot of time at this location and really appreciated the intimacy it provided. The main pool was a lot of fun too. Of course they have music playing and you can take part in the fun games, etc. or just watch people make absolute fools of themselves all in fun! You can also maintain your fitness if you swim lengths as they have a lane pool toward where you get your towels. Strikers Sports Bar: I think the highlight of the trip for my hubby was the nice, cool sports bar “Strikers”. It was our refuge from the heat at the end of the day. We would drop in and get our afternoon cocktail from a wonderful bartender. The place was teaming with excitement; lots of TV’s with several sports channels running concurrently; bowling alley, etc. They even broadcast a UFC fight one night and took tables out into the Mall area so we could all watch the event on large screen TV’s. This is a great place 24/7 where you can get really good bar food; fresh and abundant. I would go there early in the morning and get homemade cookies, fruit and a cappuccino of course with a shot of Bailys or Kaluha! Captain Morgan’s: I would say that this was disappointing at the best. They were really great at seating you and getting your first drink, etc. but they really dropped the ball after that for service. Skip Captain Morgan’s and find another lunch spot. They need to bump up the service follow-through here. Mall/Market Shopping: The mall area at the Maya Caribe is really nice; however, know your prices. Sometimes the market is cheaper and more worthwhile to barter with the vendors; if you think the mall shops prices are better then take some time and compare the prices. E.g. I collect Christmas ornaments and the market prices were cheaper than the mall shops. It pays to shop around for your souvenirs. Mayan Adventures: I did a half-day snorkel adventure that was so worth the $70 US that included a long river to ocean snorkel (at least 1+ hours); followed by an open cenote snorkel with a zip line to the water and a “jump of bravery” into the cool, fresh water of the cenote. Our guide was also the driver of the van and he was terrific (sorry forgot his name). Our final snorkel was in a cave. I was really nervous at first, but our guide was very reassuring and professional and helped calm my nerves. It was very cold in the water but it was clear and magnificent. I am so glad I went and overcame my apprehension thanks to our guide. They took some really great photos which I purchased a CD for $25 US but very worth it as I was alone and no one took photos for me. After swimming/snorkeling for 3 hours or more I was starved and they had a really great luncheon for us afterward; chicken, fish, tortilla’s, rice, salad, pico de gallo, guacamole, etc. juice, pop and whatever you wanted to drink. We were back at the hotel early afternoon so we didn’t lose an entire day. Rooms: We had a superior room and it was just fine. We did have a great view of the property and a good balcony with adequate space. I would only say they didn’t have enough “dresser” space as we typically unpack our suitcases and use their drawers but they didn’t quite have enough. Quick Note for Suggestions to Bring: Ladies with thick hair bring your own hair-dryer mosquito repellant for night time ankle bites small air freshener for bathroom night light so you can see in the night bring a thermo cup for beach beverages $20 pesos to tip with; everyone loves tips Don’t delay and book the Barcelo today!
    Round Indicators
    Jared F Crystal Lake, Illinois. 10/11/2017 Couples

    “Definitely will be back!!!”

    We went here after finding a good deal online and was pretty skeptical of the "all inclusive experience" and after reading some reviews.Let me say that this place won me over! The staff was so accommodating (shout out to Obed and Teresa in the Captain Morgan Snack Bar!) And because of off season we were able to get a couple extra passes to dinner and the spa. The grounds were beautiful, beaches and pool areas were great. The food, delicious and the drinks very tasty (ask for Fuerte!). We are already looking to book again...we can't wait!
    Round Indicators
    Michelle C 10/10/2017 Couples

    “All I can is AMAZING ”

    I did a lot of research before deciding to book this hotel. This was our first time in Cancun and our first time at an all-inclusive resort so obviously we don't have much to compare it to. But I do have to say that I don't have one complaint about the hotel or any of the staff! Some of the complaints and reviews that I read were hysterical... I'm sure they're from people who are never happy with anything! The hotel is very wonderfully kept up and everything was up and running even though it was the slower time of year for them. Our room was cleaned and tidied everyday, the food on the buffets was very good and there is so much to pick from. The staff was all very friendly and helpful and spoke English very well! We booked a couple day trips and had so much fun on those and we also went on our own to Cozumel and rented mopeds and rode around the island. It's definitely my best vacation so far and I can't wait to go back!
    Round Indicators
    MaxPower11 toronto. 10/08/2017 Family

    “Cleanest place to go”

    My family were forced to change travel plans due to the hurricane so the Caribe was a last minute decision. It certainly didn't disappoint in any way. We flew Sunwing and were late on take off due to technical issues so arrival at the resort was only 3 hours before our room was to be available . This was the start of the only real problem for the week as it became obvious they were delaying us getting our room . When it was 45 minutes after we were supposed to get our room and 16 hours after we started our day they messed up the room assignments . Finally confronting the front desk manager she was truly understanding and made up for the delays with a free package . Not knowing if it was worth it I reluctantly accepted it . I later discovered the upgrade was very valuable so problem solved! The rest of the week went perfectly and this resort is so well maintained and clean it was beautiful .The beach is great with the only drawback being the very shallow sand so be careful playing beach volleyball . The entertainment staff were very friendly and always trying to get guests involved. Saw Turtles and Stingrays right in the bay so keep your eyes peeled. Our room was standard fare , well cleaned and stocked fridge . Everything worked well but nothing too fancy. The food was so good all the al la carts were great . I honestly didn't sit down on the beach out of a great fear of gaining weight and not fitting into my uniform on return home.I can't reconcile some of the complaints about the food I read on the reviews This was my first trip to the Mayan Riviera but I would definitely return even though it was $1100 more than the trip we cancelled . The spa was great and worth the extra , the snorkeling off the dock is great . I didn't do an excursion as I was too busy taking part in all the activities .

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear MaxPower11, Thank you for spending your vacation at Barceló Maya Caribe and contacting us through Tripadvisor sharing your impressions about the property and service, we are glad that we have exceeded your expectations and found the Resort enjoyable. We always try to do our best to satisfy our guests and make their vacation enjoyable; I would also like to assure you that guest feedback is very important to us as we know they help us to continue improving our services. We look forward to serving you again in the future. Best Regards,

    EVALUATION

    Round Indicators

    • october 15 2017
    • Toronto, Canada
    • Family

    xCCAROL

    “Gorgeous ”


    We were a little reluctant to go to Mexico based on some scares from other friends who had gone but I'm glad we took this little leap of faith. The resort itself is so gorgeous and well kept. The week we went some on and off thunder showers and high waves so there were times where there was a lot of seaweed but it's unavoidable. By the next day the staff would clear out all the seaweed. The only thing I did not like is there was a pile of algae on one side of Caribe which kind of smelt like poo. Again easily avoidable. Room wise, not the best we've ever stayed at but does it's job and not dirty, no roaches, some ants but again unavoidable. The only thing I think could've used some revamp is the toilet area, just old but the toilet was clean but the floor had some permanent water stains which I thought was pee at first because it was around the toilet. The staff for the most part were so pleasant and kind! The waiters and waitresses were absolutely the sweetest, the men refilling the room beverages were so pleasant and kind, the cleaners were some of the sweetest people ever. Most of the front staff were very kind and as helpful as possible. The only thing in terms of staff, we frequently travel to Cuba and communicating has never been an issue. In Mexico it was rare to not have a language barrier. Very few staff spoke fluent English, but this does not affect my review as we travelled a Spanish speaking country. Just be mindful of this. So there were times we were trying to ask questions regarding programming or food and no one could understand us and vice versa. Now programming affects my review. They have apparently an amazing day and evening program and give you a schedule HOWEVER it does not say where on this huge resort the event is happening minus the evening programs. We asked staff at the fromt only for them to point at the schedule over and over. We just said okay and walked away. One of the days had bingo in the Maya Mall and then 2 days later we went there the same time as bingo was scheduled again and there was no bingo and no one seemed to know where it was. There were some obvious events like volleyball and stuff which was obviously by the water. The kids zone has a ballpit! My song loved it but it smelled like pee haha. I think a clean would be great. They had some discounts for travellers, like 10% on select merchandise at the Maya Mall gift shop. Went there and they sold out of all the discounted merchandise for all 8 days and 7 nights we were there. I was surprised by how expensive stuff was but I guess it's the price of tourist destinations. Also just wait to go to the airport for alcohol. The free tour we got for playa del Carmen was not worth alcohol purchases or anything really. The thing that is worth is when you get dropped off at playa del Carmen it's on 10th avenue or something and looks dingy but there's a store there that sells the same keychains and stuff for 18 pesos versus 50+ pesos. Exchange your money at the airport or playa del Carmen. The hotel rate is not good. Now the food. The first day we went it was amazing!! It went downhill after that. They had themes for the dinner buffet and my favorite was seafood. The other food is amazing and is be surprised if you couldn't find something you like minus the north American night which was not good but I saw a lot of other people enjoy it. I wish I saw more variety in rice dishes but I loved the hot sauce options! And maybe I'm boring and don't know real tortillas after eating old el Paso tortillas but I like the artificial old el Paso tortillas more then the thing they served lol. Now the a la carte. We went to sante fe (steakhouse), el fuerte (spanish) and the seafood. Seafood was okay, the lobster main was amazing. Now I'm a seafood lover and will eat any seafood and never hate it but do not get the octopus, it was tasteless. The Spanish restaurant looked nice and had a great smoked salmon appetizer but I didn't like any of the food. Now the steakhouse! Just book it for all 3 haha, that rib eye was out of this world!!! The last day we were there they did not open the lunch buffet and I don't know why..whoch sucked because it was our last day there and our son was sick the day before so we missed a lot so we thought we'd have one full day with food. We asked staff but no one had an answer and just suggested we eat at strikers so we just did that. The cocktails were not good. I tried so many. You're better off drinking straight liquor and their beer which was great. The dolphinarium was depressing. I hope they move them into bigger water space after hours. We didn't pay to do anything but walked by and saw it because anyone can see them. Overall very enjoyable! Would go there again. Felt very safe and have never seen a resort so taken care of!


    EVALUATION

    Round Indicators

    • october 12 2017
    • Calgary
    • Couples

    Poopsie__44

    “We Are Coming Back!”


    We loved staying at the Barcelo Maya Caribe in May this year so much we are going back in November! This will be our 19th visit to an all-inclusive and I believe we have enough experience that you will appreciate this review. We are bringing 3 other couples with us too and we can’t wait to show them what the Barcelo has to offer! The Beach: How many beaches can you take your drink in the water, wear your hat and your sunglasses and not get knocked down by a huge wave! This one is the beach for you. Why do you go on vacation; for the sun, sand, beach, great food, great booze and a great place to sleep? This is the place. You can walk down the beach toward an empty area that they are preparing for another hotel yet to be built so it’s really cool to have the place to yourself even it if just for a little bit. You can sit under your own palm tree and listen to the ocean and know that someday it will be busy with tourists just like you but you were there first. The other direction has the 4 other hotels that you can enjoy (except the Palace). The beach is the best at the Caribe/Beach area. Apparently there are some resident turtles that frequent the water in front of the Palace, I’m going to have to go and see if I can find them. Food: Great! We enjoyed quite a few ala carts but we didn’t pay the extra $20 for the specialty ala cartes like the higher end Italian restaurant. We just stuck to the basics and enjoyed it all-inclusively. We didn’t have any trouble booking at all. However, we did get soaked by purchasing a bottle of wine at the ala carte just because we reciprocated when our “new” friends bought a bottle ($75 US). I found the house wine is just fine. We do appreciate great wine and the hotel wine (red/white) is fine. Not great but just fine. The buffet is fine for me. For breakfast, we ate outside on the patio area and Christina was our morning server. She was adorable and we looked forward to seeing her every morning. She brought us our hot cappuccino and mimosa’s often before we got to the table. Can’t wait to see her again! Gym: Spectacular! Skip the buffet breakfast a couple mornings and get your butt to the gym. It’s so worth it! They have tons of new equipment, great bikes, several treadmills, free weights, etc. and lots of staff to help get you going (hola to Miguel, Brenda and Arturo). I also did the Zumba class and it was terrific. The instructor (Javier) was great at cuing and very energetic and fun. The class was about 1:30 minutes and we had a blast. There were about 7 of us. This is one of the best gyms I’ve ever been at for an all-inclusive. Not the rinky-dinky small “hotel-style” gym but a full service facility well run and great staff. You can keep your fitness level up while on vacation here! Pools: We enjoyed the quiet pool (no children allowed) that was well equipped with our own bar. We spent a lot of time at this location and really appreciated the intimacy it provided. The main pool was a lot of fun too. Of course they have music playing and you can take part in the fun games, etc. or just watch people make absolute fools of themselves all in fun! You can also maintain your fitness if you swim lengths as they have a lane pool toward where you get your towels. Strikers Sports Bar: I think the highlight of the trip for my hubby was the nice, cool sports bar “Strikers”. It was our refuge from the heat at the end of the day. We would drop in and get our afternoon cocktail from a wonderful bartender. The place was teaming with excitement; lots of TV’s with several sports channels running concurrently; bowling alley, etc. They even broadcast a UFC fight one night and took tables out into the Mall area so we could all watch the event on large screen TV’s. This is a great place 24/7 where you can get really good bar food; fresh and abundant. I would go there early in the morning and get homemade cookies, fruit and a cappuccino of course with a shot of Bailys or Kaluha! Captain Morgan’s: I would say that this was disappointing at the best. They were really great at seating you and getting your first drink, etc. but they really dropped the ball after that for service. Skip Captain Morgan’s and find another lunch spot. They need to bump up the service follow-through here. Mall/Market Shopping: The mall area at the Maya Caribe is really nice; however, know your prices. Sometimes the market is cheaper and more worthwhile to barter with the vendors; if you think the mall shops prices are better then take some time and compare the prices. E.g. I collect Christmas ornaments and the market prices were cheaper than the mall shops. It pays to shop around for your souvenirs. Mayan Adventures: I did a half-day snorkel adventure that was so worth the $70 US that included a long river to ocean snorkel (at least 1+ hours); followed by an open cenote snorkel with a zip line to the water and a “jump of bravery” into the cool, fresh water of the cenote. Our guide was also the driver of the van and he was terrific (sorry forgot his name). Our final snorkel was in a cave. I was really nervous at first, but our guide was very reassuring and professional and helped calm my nerves. It was very cold in the water but it was clear and magnificent. I am so glad I went and overcame my apprehension thanks to our guide. They took some really great photos which I purchased a CD for $25 US but very worth it as I was alone and no one took photos for me. After swimming/snorkeling for 3 hours or more I was starved and they had a really great luncheon for us afterward; chicken, fish, tortilla’s, rice, salad, pico de gallo, guacamole, etc. juice, pop and whatever you wanted to drink. We were back at the hotel early afternoon so we didn’t lose an entire day. Rooms: We had a superior room and it was just fine. We did have a great view of the property and a good balcony with adequate space. I would only say they didn’t have enough “dresser” space as we typically unpack our suitcases and use their drawers but they didn’t quite have enough. Quick Note for Suggestions to Bring: Ladies with thick hair bring your own hair-dryer mosquito repellant for night time ankle bites small air freshener for bathroom night light so you can see in the night bring a thermo cup for beach beverages $20 pesos to tip with; everyone loves tips Don’t delay and book the Barcelo today!


    EVALUATION

    Round Indicators

    • october 11 2017
    • Crystal Lake, Illinois
    • Couples

    Jared F

    “Definitely will be back!!!”


    We went here after finding a good deal online and was pretty skeptical of the "all inclusive experience" and after reading some reviews.Let me say that this place won me over! The staff was so accommodating (shout out to Obed and Teresa in the Captain Morgan Snack Bar!) And because of off season we were able to get a couple extra passes to dinner and the spa. The grounds were beautiful, beaches and pool areas were great. The food, delicious and the drinks very tasty (ask for Fuerte!). We are already looking to book again...we can't wait!


    EVALUATION

    Round Indicators

    • october 10 2017
    • Couples

    Michelle C

    “All I can is AMAZING ”


    I did a lot of research before deciding to book this hotel. This was our first time in Cancun and our first time at an all-inclusive resort so obviously we don't have much to compare it to. But I do have to say that I don't have one complaint about the hotel or any of the staff! Some of the complaints and reviews that I read were hysterical... I'm sure they're from people who are never happy with anything! The hotel is very wonderfully kept up and everything was up and running even though it was the slower time of year for them. Our room was cleaned and tidied everyday, the food on the buffets was very good and there is so much to pick from. The staff was all very friendly and helpful and spoke English very well! We booked a couple day trips and had so much fun on those and we also went on our own to Cozumel and rented mopeds and rode around the island. It's definitely my best vacation so far and I can't wait to go back!


    EVALUATION

    Round Indicators

    • october 8 2017
    • toronto
    • Family

    MaxPower11

    “Cleanest place to go”


    My family were forced to change travel plans due to the hurricane so the Caribe was a last minute decision. It certainly didn't disappoint in any way. We flew Sunwing and were late on take off due to technical issues so arrival at the resort was only 3 hours before our room was to be available . This was the start of the only real problem for the week as it became obvious they were delaying us getting our room . When it was 45 minutes after we were supposed to get our room and 16 hours after we started our day they messed up the room assignments . Finally confronting the front desk manager she was truly understanding and made up for the delays with a free package . Not knowing if it was worth it I reluctantly accepted it . I later discovered the upgrade was very valuable so problem solved! The rest of the week went perfectly and this resort is so well maintained and clean it was beautiful .The beach is great with the only drawback being the very shallow sand so be careful playing beach volleyball . The entertainment staff were very friendly and always trying to get guests involved. Saw Turtles and Stingrays right in the bay so keep your eyes peeled. Our room was standard fare , well cleaned and stocked fridge . Everything worked well but nothing too fancy. The food was so good all the al la carts were great . I honestly didn't sit down on the beach out of a great fear of gaining weight and not fitting into my uniform on return home.I can't reconcile some of the complaints about the food I read on the reviews This was my first trip to the Mayan Riviera but I would definitely return even though it was $1100 more than the trip we cancelled . The spa was great and worth the extra , the snorkeling off the dock is great . I didn't do an excursion as I was too busy taking part in all the activities .


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear MaxPower11, Thank you for spending your vacation at Barceló Maya Caribe and contacting us through Tripadvisor sharing your impressions about the property and service, we are glad that we have exceeded your expectations and found the Resort enjoyable. We always try to do our best to satisfy our guests and make their vacation enjoyable; I would also like to assure you that guest feedback is very important to us as we know they help us to continue improving our services. We look forward to serving you again in the future. Best Regards,

    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to