Barceló Hotel Pool  Maya Caribe

Barceló Maya Caribe

Texto: 35192 This 5-star, all inclusive resort on the beach features beautiful architecture inspired by Mayan culture. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 | Riviera Maya, Quintana Roo || México
+52 984 875 1500 +52 984 875 1501
Barceló Maya Caribe Texto: 35192 4.5 out of 5 based on 3910 ratings. 3910 user reviews.
Barceló Maya Caribe reviewed by shantelm921 on . Best hotel I’ve stayed at Seriously wouldn’t spend my time in Mexico anywhere. The service is impeccable, the hotel is beautiful, the food was great. I felt like royalty my whole stay. From check in to check out they... Rating: 5
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Barceló Maya Caribe

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750   Riviera Maya, Quintana Roo     México  


Points of Interest

49 mi  Cancun International Airport 

55 yards Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Barceló Maya Caribe

4.5/5 Round Indicators
| 3972 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

64% Complete

2561

Very good

21% Complete

861

Average

7% Complete

299

Poor

3% Complete

138

Very poor

2% Complete

113

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    Round Indicators
    Marie L Toronto, Canada. 05/18/2018 Family

    “3 star hotel with great staff and beautiful grounds”

    Just came back from the property, 2 adults 2 young kids It was certainly an enjoyable vacation and I woke up this morning to the sun shining in my window feeling I was still there, thinking I'd get up go to the buffet and go sit in the sun. But no such luck, and unpacking is what I ended up doing. Property and service: The property is beautiful, everything is clean. Staff is great, friendly and helpful and they remember you from previous days and anticipate your requests, that was nice. Tips are expected, appreciated and go a long way. I was happy to tip for good service. Check in and out were actually super fast for us, no line up. Don't know if we just came there at the right time. Rooms: Rooms are basic, but have everything you need and everything works. Beds are doubles, not queens and have very firm mattresses. The balcony was great for hanging out with a book when it was raining. Which it did every day but didn't last long. Apparently it is now rainy season. Food: The breakfast buffet is excellent. Loved the Mexican coffee. For every meal, lots of fresh fruit and freshly squeezed juices, that was great. The lunch buffet can be leftovers from the dinner the night before. The dinner buffet is hit and miss. The grill buffets by the pools are ok, can be hit or miss depending on the day. I stuck to the made to order stations for everything and that was good. Kids stuck to the desserts and fries and pizza (in that order). For a la cartes tried the Mexico Lindo (not great) and Kyoto (pretty good, the teppanyaki show was what you would get in a similar place in Toronto). As a Torontonian I am used to better food in concept and execution. But there was something to eat for everyone. Pools: Pools are great. Kids had lots of fun. There are a couple of kids' slides areas. The bigger one was roped off with yellow tape on our last day. Disappointing. Ocean and beach: Lots of seaweed. I only saw them cleaning it twice. I wonder if it's because it is a losing battle. It started out pretty seaweed free, but by the end of the week there were mountains of it in the shore. In any case, there was always a pretty clear spot you could use to get into the water. Water is pretty murky. The bottom in the water can be treacherous with rocks and some unexpected drops and the waves can be pretty strong. Have to be careful. They can provide life jackets for everyone. There was a snorkeling area off the pier on the property, but it had only a couple of kinds of fish there and was apparently not exciting enough for my kids, so we didn't do it. Always lots of places to sit and rest. The views are great. Walked around the whole property, the views are the best at the Palace section, but the beach is the best at the Beach section. Lots of birds, geckos, iguanas, lizards, squirrels and some bunny/gopher looking mammals. Overall I would not go back because of the the beach. When we do go to ocean destinations we want to be able to enjoy the ocean.
    Round Indicators
    HariSeldon2 Calgary, Canada. 05/17/2018 Family

    “Good experience with some small concerns.”

    The property is very beautiful, but it is awkward they has 5 "hotels" on same location and one can get confused. Beds are ok, but double size, not queen size. Rommes veryclean always. Food excellent, swimming pools good, very friendly entertainers. The down part: - we had booked "colonial" hotel and stayed at "Maya Caribe", over 2 hours to do check-in. - not all restaurants serves all drinks all inclusive. - ice cream on beach / pool sides not free, charge to room. - second room key card do not work had to reset it 3 times. - because of check-in mix-up, the shuttle to airport wait for us to original reception while we were waiting at host receptions, thanks God we didn't miss the airplane. Next vacation, next hotel.
    Round Indicators
    lyndsg27 Halifax, Canada. 05/17/2018 Couples

    “Vacation ”

    This resort is absolutely beautiful! We stayed in a premium room with a jacuzzi overlooking the ocean. Check in was easy and the staff are friendly and make you feel very welcome. The resort is huge and has everything to offer including a mall with a few stores for shopping and a Mexican market. The pools and grounds are very well kept and we had so much fun at the entertainment pool! Great music too! Our room was perfect and newly upgraded it was very clean and huge. The resort also has a huge pier area where you can rent various equipment for the water like sea doos, kayaks and snorkeling gear. We rented the sea doos and also parasailed. Entertainment was in the large area by the mall and it didn’t last long. It would end by 9 . It would have been nice to see a few smaller bands in some of the lobby bars later at night and not just Mexican maybe mix of entertainment. They had nightly shows in the theatre but it was always very packed. Food was great! Crepes in the morning breakfast buffet were amazing and we loved the Japanese restaurant the most. My only complaint about this resort is the fact that they have 4 dolphins in the smallest pool I have ever seen. I think it is absolutely wrong and atrocious that these poor dolphins can not even swim in these pools. The party pool is bigger then the pool they house these dolphins in. I’m sure it brings in lots of money with guests but it is completely in humane. It made me sick that people paid money to see these poor dolphins in pools smaller then what they swim in everyday. Let the dolphins go.
    Round Indicators
    Theresa W 05/16/2018 Family

    “AMAZING staff and beautiful property”

    My teen daughter and I were there in February, such a great experience fro February break! We had every intention of reviewing it when we got back and never did! but better late than never :) The place is clean and very walkable - well it takes a lot of walking to get around from building to building as the resort is rather large - we were centrally located (I think anyway) at the Caribe. I know there was transportation offered to get around the resort but we never bothered. The staff was amazing - all of them super friendly and helpful but two in particular made our stay extra special - Hassim Viana greeted us every morning at the breakfast buffet with a fabulous smile and super attentive service - he remembered our names (and how we liked our coffee!!) after the first day, even when seeing us outside of the restaurant where we normally saw him in the mornings! He really made us feel special and and welcome. He is a big part of why i would return and why i would recommend the Barcelo Maya. Another staff member who went above and beyond was Beatriz Garcia who i believe was head of housekeeping for our end of the building. On a fluke our door lock died and there was no way into the room without maintenance taking the door off, which would take a while, but meanwhile my daughters medication was in the room and i needed access to it - not life threatening but needed. Beatriz didn't want us to have to wait for maintenance to fix the problem and she got a ladder and CLIMBED up to the balcony and into the room. She really went above and beyond for us and we were very appreciative (i actually took pictures of their name tags so that i would remember their names!) The entire staff were friendly and nice, Hassim and Beatriz were just exceptionally good at making us feel special! The pools were clean and we could always find towels and lounge chairs and hammocks . The beach was nice and clean, the water was the perfect temperature in February! - they remove seaweed that piles up on a regular basis, I would recommend water shoes if you go into the water because the old coral that was there before the reefs were destroyed in a storm can cut your feet, it is mostly sandy bottom but when you step on the old coral you can really feel it! I would go back in a heartbeat for sure!
    Round Indicators
    azravajzovic 05/16/2018 Couples

    “Good price”

    Decent resort with a lot to do.. you will not be bored here. The resort is huge and pools are spacious.. there is a bus to take you from one resort to other .. you pay for one and can use them all... beach is awesome .. with clear water and sand ..

    EVALUATION

    Round Indicators

    • may 18 2018
    • Toronto, Canada
    • Family

    Marie L

    “3 star hotel with great staff and beautiful grounds”


    Just came back from the property, 2 adults 2 young kids It was certainly an enjoyable vacation and I woke up this morning to the sun shining in my window feeling I was still there, thinking I'd get up go to the buffet and go sit in the sun. But no such luck, and unpacking is what I ended up doing. Property and service: The property is beautiful, everything is clean. Staff is great, friendly and helpful and they remember you from previous days and anticipate your requests, that was nice. Tips are expected, appreciated and go a long way. I was happy to tip for good service. Check in and out were actually super fast for us, no line up. Don't know if we just came there at the right time. Rooms: Rooms are basic, but have everything you need and everything works. Beds are doubles, not queens and have very firm mattresses. The balcony was great for hanging out with a book when it was raining. Which it did every day but didn't last long. Apparently it is now rainy season. Food: The breakfast buffet is excellent. Loved the Mexican coffee. For every meal, lots of fresh fruit and freshly squeezed juices, that was great. The lunch buffet can be leftovers from the dinner the night before. The dinner buffet is hit and miss. The grill buffets by the pools are ok, can be hit or miss depending on the day. I stuck to the made to order stations for everything and that was good. Kids stuck to the desserts and fries and pizza (in that order). For a la cartes tried the Mexico Lindo (not great) and Kyoto (pretty good, the teppanyaki show was what you would get in a similar place in Toronto). As a Torontonian I am used to better food in concept and execution. But there was something to eat for everyone. Pools: Pools are great. Kids had lots of fun. There are a couple of kids' slides areas. The bigger one was roped off with yellow tape on our last day. Disappointing. Ocean and beach: Lots of seaweed. I only saw them cleaning it twice. I wonder if it's because it is a losing battle. It started out pretty seaweed free, but by the end of the week there were mountains of it in the shore. In any case, there was always a pretty clear spot you could use to get into the water. Water is pretty murky. The bottom in the water can be treacherous with rocks and some unexpected drops and the waves can be pretty strong. Have to be careful. They can provide life jackets for everyone. There was a snorkeling area off the pier on the property, but it had only a couple of kinds of fish there and was apparently not exciting enough for my kids, so we didn't do it. Always lots of places to sit and rest. The views are great. Walked around the whole property, the views are the best at the Palace section, but the beach is the best at the Beach section. Lots of birds, geckos, iguanas, lizards, squirrels and some bunny/gopher looking mammals. Overall I would not go back because of the the beach. When we do go to ocean destinations we want to be able to enjoy the ocean.


    EVALUATION

    Round Indicators

    • may 17 2018
    • Calgary, Canada
    • Family

    HariSeldon2

    “Good experience with some small concerns.”


    The property is very beautiful, but it is awkward they has 5 "hotels" on same location and one can get confused. Beds are ok, but double size, not queen size. Rommes veryclean always. Food excellent, swimming pools good, very friendly entertainers. The down part: - we had booked "colonial" hotel and stayed at "Maya Caribe", over 2 hours to do check-in. - not all restaurants serves all drinks all inclusive. - ice cream on beach / pool sides not free, charge to room. - second room key card do not work had to reset it 3 times. - because of check-in mix-up, the shuttle to airport wait for us to original reception while we were waiting at host receptions, thanks God we didn't miss the airplane. Next vacation, next hotel.


    EVALUATION

    Round Indicators

    • may 17 2018
    • Halifax, Canada
    • Couples

    lyndsg27

    “Vacation ”


    This resort is absolutely beautiful! We stayed in a premium room with a jacuzzi overlooking the ocean. Check in was easy and the staff are friendly and make you feel very welcome. The resort is huge and has everything to offer including a mall with a few stores for shopping and a Mexican market. The pools and grounds are very well kept and we had so much fun at the entertainment pool! Great music too! Our room was perfect and newly upgraded it was very clean and huge. The resort also has a huge pier area where you can rent various equipment for the water like sea doos, kayaks and snorkeling gear. We rented the sea doos and also parasailed. Entertainment was in the large area by the mall and it didn’t last long. It would end by 9 . It would have been nice to see a few smaller bands in some of the lobby bars later at night and not just Mexican maybe mix of entertainment. They had nightly shows in the theatre but it was always very packed. Food was great! Crepes in the morning breakfast buffet were amazing and we loved the Japanese restaurant the most. My only complaint about this resort is the fact that they have 4 dolphins in the smallest pool I have ever seen. I think it is absolutely wrong and atrocious that these poor dolphins can not even swim in these pools. The party pool is bigger then the pool they house these dolphins in. I’m sure it brings in lots of money with guests but it is completely in humane. It made me sick that people paid money to see these poor dolphins in pools smaller then what they swim in everyday. Let the dolphins go.


    EVALUATION

    Round Indicators

    • may 16 2018
    • Family

    Theresa W

    “AMAZING staff and beautiful property”


    My teen daughter and I were there in February, such a great experience fro February break! We had every intention of reviewing it when we got back and never did! but better late than never :) The place is clean and very walkable - well it takes a lot of walking to get around from building to building as the resort is rather large - we were centrally located (I think anyway) at the Caribe. I know there was transportation offered to get around the resort but we never bothered. The staff was amazing - all of them super friendly and helpful but two in particular made our stay extra special - Hassim Viana greeted us every morning at the breakfast buffet with a fabulous smile and super attentive service - he remembered our names (and how we liked our coffee!!) after the first day, even when seeing us outside of the restaurant where we normally saw him in the mornings! He really made us feel special and and welcome. He is a big part of why i would return and why i would recommend the Barcelo Maya. Another staff member who went above and beyond was Beatriz Garcia who i believe was head of housekeeping for our end of the building. On a fluke our door lock died and there was no way into the room without maintenance taking the door off, which would take a while, but meanwhile my daughters medication was in the room and i needed access to it - not life threatening but needed. Beatriz didn't want us to have to wait for maintenance to fix the problem and she got a ladder and CLIMBED up to the balcony and into the room. She really went above and beyond for us and we were very appreciative (i actually took pictures of their name tags so that i would remember their names!) The entire staff were friendly and nice, Hassim and Beatriz were just exceptionally good at making us feel special! The pools were clean and we could always find towels and lounge chairs and hammocks . The beach was nice and clean, the water was the perfect temperature in February! - they remove seaweed that piles up on a regular basis, I would recommend water shoes if you go into the water because the old coral that was there before the reefs were destroyed in a storm can cut your feet, it is mostly sandy bottom but when you step on the old coral you can really feel it! I would go back in a heartbeat for sure!


    EVALUATION

    Round Indicators

    • may 16 2018
    • Couples

    azravajzovic

    “Good price”


    Decent resort with a lot to do.. you will not be bored here. The resort is huge and pools are spacious.. there is a bus to take you from one resort to other .. you pay for one and can use them all... beach is awesome .. with clear water and sand ..


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