Barceló Hotel Beach  Maya Tropical

Barceló Maya Tropical

Texto: 36195 With 5* facilities for all ages, this all inclusive resort is on the beachfront of the Caribbean Sea. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 8 75 1500 52 984 875 1636
Barceló Maya Tropical Texto: 36195 4.5 out of 5 based on 4817 ratings. 4817 user reviews.
Barceló Maya Tropical reviewed by on . Resort was great, room had a weird smell Pools, beach, common areas, shopping-they were great! The actual room is where my issue is. It had some kind of cooling system, but not an air conditioner that I know and love. The room stayed cool... Rating: 4
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Barceló Maya Tropical

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Barceló Maya Tropical

4.5/5 Round Indicators
| 4924 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

3032

Very good

24% Complete

1188

Average

7% Complete

393

Poor

3% Complete

189

Very poor

2% Complete

122

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    Round Indicators
    ssbrabham 12/16/2017 Couples

    “Barcelo! PARADISE!”

    We loved everything about this resort. The staff was friendly and the grounds were very clean. We also felt very safe and enjoyed the amenities ! I especially recommend their restaurants .... They're incredible.
    Round Indicators
    danvalentinz Toronto, Canada. 12/16/2017 Family

    “Best resort in Riviera Maya”

    Everything at this resort was amazing. The night entertainment was alright but the pools were really shallow and cold. The food was very good and esoecially the japanease restaurant Tokyo. Over all, Barcelo was fabulous. It is even close ti downtown playa del carmen.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     We would like to express our gratitude for the time you spent to share your feedback on your recent stay at our Barceló Maya Resort. It fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We are also very you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm. To be considered the best Resort in Riviera Maya, is certainly high praise. We look forward to your next visit. The Manager.

    Round Indicators
    TammyHepfner 12/16/2017 Couples

    “Beautiful resort!”

    We traveled to Playa del Carmen for a friend's wedding that was at the Captain Morgan's beach location. The wedding was beautiful! We were also celebrating our 20th wedding anniversary. Although our trip was too short, it was a blast. The ground are stunningly beautiful, and the staff is awesome. We are planning to visit again on our future travels.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     First of all, we congratulate you for your Wedding Anniversary, we take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasion and we are very grateful for the time you spent to share your personal experience at our Barceló Maya Resort with us and Tripadvisor readers. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. We look forward to welcoming you back again very soon. The Manager.

    Round Indicators
    716anitat Montreal, Canada. 12/15/2017 Business

    “Comments”

    Front desk service at the Tropical is really bad. They insist you pay internet by credit card (and not US dollars), they don't have change for pesos and the staff are without answers to many of your questions. There are molds on the couch and pillows because the fan automatically turns off when you are out of the room. On the other hand, spacious hotel, many activities, clean place outside.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Maya Grand Resort hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. The manager.

    Round Indicators
    Ken W D. 12/14/2017 Couples

    “Spectacular and Boring”

    room 7525 in the Tropical resort. We had access to the 4 resorts, not the Palace. The property is huge, lots of walking. It is beautiful, and well kept. Amenities work. Rooms are in good shape, good features. Huge amounts of hot water, bathroom in good order. Staff is pleasant if not overly engaging. Food is ok, about average for the Caribbean. Lots of it, lots of choice, Shows leave lot to be desired. I would say they were the worst I have ever seen in the Caribbean. Really weak, even though they put in a good effort, but really missed the mark. For a property of this size there should be way more things going on at all times. But entertainment was missing in a big way. That left the beach, pools, and shopping for pass times. Good music missing too. They had same dreary elevator Christmas music playing across the whole property. Dive right from your room, which is nice. However, the diving in that area isn't epic, average. Grab a Cenote dive while you are there. Several guests complained about the bed. Ours was flat out awful. Broke my back every night. Gave me night sweats and nightmares all night long. Wife thought I was being a pussy till we traded sides and she got the idea. Named the bed Los Diablo! Better than average beach toys to play with all included. Nice beach too, smooth sand, good snorkeling. If your want a quiet private vacay, this is a nice spot. For fun, go somewhere else

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Thank you very much for sharing this great review of your recent stay at Barceló Maya Grand Resort. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future, The Mangement.

    EVALUATION

    Round Indicators

    • december 16 2017
    • Couples

    ssbrabham

    “Barcelo! PARADISE!”


    We loved everything about this resort. The staff was friendly and the grounds were very clean. We also felt very safe and enjoyed the amenities ! I especially recommend their restaurants .... They're incredible.


    EVALUATION

    Round Indicators

    • december 16 2017
    • Toronto, Canada
    • Family

    danvalentinz

    “Best resort in Riviera Maya”


    Everything at this resort was amazing. The night entertainment was alright but the pools were really shallow and cold. The food was very good and esoecially the japanease restaurant Tokyo. Over all, Barcelo was fabulous. It is even close ti downtown playa del carmen.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    We would like to express our gratitude for the time you spent to share your feedback on your recent stay at our Barceló Maya Resort. It fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We are also very you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm. To be considered the best Resort in Riviera Maya, is certainly high praise. We look forward to your next visit. The Manager.

    EVALUATION

    Round Indicators

    • december 16 2017
    • Couples

    TammyHepfner

    “Beautiful resort!”


    We traveled to Playa del Carmen for a friend's wedding that was at the Captain Morgan's beach location. The wedding was beautiful! We were also celebrating our 20th wedding anniversary. Although our trip was too short, it was a blast. The ground are stunningly beautiful, and the staff is awesome. We are planning to visit again on our future travels.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    First of all, we congratulate you for your Wedding Anniversary, we take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasion and we are very grateful for the time you spent to share your personal experience at our Barceló Maya Resort with us and Tripadvisor readers. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. We look forward to welcoming you back again very soon. The Manager.

    EVALUATION

    Round Indicators

    • december 15 2017
    • Montreal, Canada
    • Business

    716anitat

    “Comments”


    Front desk service at the Tropical is really bad. They insist you pay internet by credit card (and not US dollars), they don't have change for pesos and the staff are without answers to many of your questions. There are molds on the couch and pillows because the fan automatically turns off when you are out of the room. On the other hand, spacious hotel, many activities, clean place outside.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Maya Grand Resort hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. The manager.

    EVALUATION

    Round Indicators

    • december 14 2017
    • D
    • Couples

    Ken W

    “Spectacular and Boring”


    room 7525 in the Tropical resort. We had access to the 4 resorts, not the Palace. The property is huge, lots of walking. It is beautiful, and well kept. Amenities work. Rooms are in good shape, good features. Huge amounts of hot water, bathroom in good order. Staff is pleasant if not overly engaging. Food is ok, about average for the Caribbean. Lots of it, lots of choice, Shows leave lot to be desired. I would say they were the worst I have ever seen in the Caribbean. Really weak, even though they put in a good effort, but really missed the mark. For a property of this size there should be way more things going on at all times. But entertainment was missing in a big way. That left the beach, pools, and shopping for pass times. Good music missing too. They had same dreary elevator Christmas music playing across the whole property. Dive right from your room, which is nice. However, the diving in that area isn't epic, average. Grab a Cenote dive while you are there. Several guests complained about the bed. Ours was flat out awful. Broke my back every night. Gave me night sweats and nightmares all night long. Wife thought I was being a pussy till we traded sides and she got the idea. Named the bed Los Diablo! Better than average beach toys to play with all included. Nice beach too, smooth sand, good snorkeling. If your want a quiet private vacay, this is a nice spot. For fun, go somewhere else


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Thank you very much for sharing this great review of your recent stay at Barceló Maya Grand Resort. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future, The Mangement.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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