Barceló Hotel Beach  Maya Tropical

Barceló Maya Tropical

Texto: 36195 With 5* facilities for all ages, this all inclusive resort is on the beachfront of the Caribbean Sea. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 8 75 1500 52 984 875 1636
Barceló Maya Tropical Texto: 36195 4.5 out of 5 based on 4595 ratings. 4595 user reviews.
Barceló Maya Tropical reviewed by todalans on . Father and Son The resort was decent but he activities were not updated and we never found organized activities for my son. The water toys are booked all day, we were only able to use snorkel gear. I like the... Rating: 3
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Barceló Maya Tropical

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Barceló Maya Tropical

4.5/5 Round Indicators
| 4602 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

2835

Very good

24% Complete

1116

Average

7% Complete

363

Poor

3% Complete

178

Very poor

2% Complete

110

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    Round Indicators
    Adgie25 08/16/2017 Family

    “Family Vacay group of 9”

    GREAT RESORT! Family friendly, food was very good. A lot of options at the buffets. Breakfast was good. But the omelette station can take a really long time if u happen to get behind people who want an egg white only omelette, the poor omelette chef has to crack a billion eggs 1 by 1 Ughhh! They could prob use 1 more omelette chef. Drinks were just ok. Stick to margaritas and beer and you will be happy. Pools are huge, not over crowded. Some parts of the beach were rocky but the Caribe beach was very nice, no rocks and very calm. A lot of fish off the dock, fun to swim with. We unfortunately only made it to 1 of of our 2 A la carte dinners. We ate at the hibachi grill in the Tokyo restaurant and it was very very good. Tempura was amazing and the main dish was tasty. The others in our party ate at the sante fe steak house and said it was very good as well. The kids had a blast at the kiddie pool and enjoyed the night time entertainment as well. Reserve your dinners as soon as you check in and if you plan on doing water sports you should reserve that right away too! Go to the water sports station near the dock, It gets booked fast. If you happen to need to buy goggles or beach toys, floaties etc.... make sure you buy them at the mexican plaza or even your main lobby. The gift shop at the dock charges double for the same cheap stuff. And my goggles broke with in 5 min!!!The staff members are nice for the most part. Everyone is helpful but some could afford to put in a little more effort in the friendliness department. The rooms in the tropical veracruz section are dated for sure. Most of the other buildings look like they have been remodeled. Our room was basic, but clean and and had a heck of an A.C. We joked and called our room the igloo! It was a nice relief from the heat and humidity. Beds were a bit hard but I still slept like a baby. The couch bed was nice and soft and more comfy than the actual beds. If you plan on using the double decker bus to get to the other hotels or the maya mall, just make sure u take the bus that is actually heading in that particular direction. 2 busses run at the same time. We weren't paying attention and got on the wrong one and it took take an eternity to get just 2 hotels over since we had to go to every stop heading in the wrong direction untill it turned around and headed to where we needed to go. We could have walked it faster! Over all it was a nice experience. I would definitely return.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear: Adgie25 Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We also would like to thank you for pointing out the system we have in place to avoid our pool sunbeds reservations as we believe that all guests have the right to a lay by the pool at anytime of the day, therefore our lifeguard removes towels from sunbeds unoccupied for more than 30 minutes. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. La Gerencia.

    Round Indicators
    dtloeffler 08/16/2017 Friends getaway

    “Mom's vacation”

    "You get what you pay for" it was inexpensive...service was lacking some days by some people, other days were great...food was descent. Language barrier was sometimes a huge issue. Rooms were mostly clean but saw dirty corners and bugs. Loud theatre right outside made it difficult to rest early in the evening.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear: dtloeffler We first would like to thank you for choosing our Barceló Maya Tropical for your holidays in the Riviera Maya and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. La Gerencia

    Round Indicators
    Courtphillips Lufkin, Texas. 08/16/2017 Family

    “Good family destination with beautiful beach ”

    We just got back Monday from a 5 night stay with 2 young boys (6 & 3). We booked through Expedia & originally booked Barcelo Colonial but was redirected to the tropical lobby. It was annoying that they changed our reservation/room without notifying us but got over it quickly. Rooms were small but nice that the couch in corner was made up like a day bed. Beds were not comfy at all & there no washcloths or bath floor mat the 1st 2 days & one night we were left with 1 towel to share. It was nice to have slippers & bathrobes though. We had to wear bracelets that signified which hotel we were staying in & both boys wanted to pull them off constantly. Be prepared for a lot of walking! This place is huge. We got lost getting back to our room the first night 😂 The first night my husband went to make reservations for dinner for the week & was told sorry they're all booked. Really?! So I guess we'll eat the buffet all week. The lady "pulled some strings" & got us in at the seafood place & the hibachi. So definitely if you go make dinner reservations asap! However, the buffets were great & easy enough with kids. The beach was wonderful! Yes, very rocky in some areas. My husband snorkeled & saw some interesting fish, stingray, an eel & a sea turtle (to the far left of beach looking out to water). The fish along the pier are used to being fed bread & cereal & are everywhere! We snorkeled right there amongst them. My youngest boy loved all of the kiddie pools! Had a blast. They also loved putt putt golf & the bowling arcade. We had family pictures made on beach & our photographer was so great!!! I wish I could remember her name but she is awesome with kids! My husband & boys didn't even want to take pictures so I reduced our hour long session to 30 min but she kept their attention & kept them smiling for an hour going above & beyond. The session is free but pics are $20 each (digital) & turned out great & I ended spending double of what I had planned 😬 but a great service to take advantage of! We had the $1000 resort credit with booking but be careful because it is not actual credits. It's more like discounts on certain things & services. We misunderstood & were disappointed. There's a good mix of many nationalities there, which I like to see. There was a big group of loud, drunk Americans but also numerous rude Europeans that have no regard of how waiting your turn works (cutting at the bar, buffet, checking out) or saying please, thank you, excuse me, etc... I guess since I'm a Southern girl... manners, kindness & general respect for others ranks high on my list of how to live & interact with others. Overall, this a great family oriented place just a few hiccups here & there.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear: Courtphillips Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Riviera Maya . Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon La Gerencia

    Round Indicators
    R8329ERjennyt Lindenhurst, Illinois. 08/16/2017 Family

    “Good trip!”

    Barcelo was a good experience, but not the best. We are very happy we did the premium package because it does have perks... discounts on shopping, more a la carte choices, easier check in, no towel cards to name a few. If you are a foodie, you'll be disappointed... buffet choices are okay if you are staying 5 days, but we were there 9 and it got old. A la carte was better quality food, not a lot of choices though. The only a la carte restaurant that was disappointing was the Mediterranean one. Nothing had flavor. The rest of them were good. Bars are in many locations and they'll make anything but there wasn't any drink that was special. Typical drinks like pina coladas or daiquiris were so so. Pool was big, clean, and had options for kids and adults. It was very busy at the hotel but I never felt like it was crowded which was great. There was always a lounge chair open. Beach was beautiful... fish swimming by you and if you're lucky enough sea turtles too. That was a highlight!! Tips... be prepared for lots of walking... the resort is huge! Bring plenty of singles for tips for your staff. Bring a Yeti cup for drinks to stay cold. Bring water shoes if you plan to spend a lot of time in the ocean... there are rocky areas. Overall for the cost, the trip was good. It is not a fancy resort but it is nice. Clean, plenty to do, nice staff for the most part, nice size room, spa was amazing!!!

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear: R8329ERjennyt, Lindenhurst, Illinois We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. La Gerencia.

    Round Indicators
    todalans Dallas, Texas. 08/16/2017 Family

    “Father and Son”

    The resort was decent but he activities were not updated and we never found organized activities for my son. The water toys are booked all day, we were only able to use snorkel gear. I like the resort but it did not have the beach feel I was hoping for until you actually got to the beach.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Deaar: todalans Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success We are very sorry to read that your kids didn't take full advantage of the wide array of activities organized by our professional mini club staff and sincerely hope they will join the activities on a future occasion. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. La Gerencia.

    EVALUATION

    Round Indicators

    • august 16 2017
    • Family

    Adgie25

    “Family Vacay group of 9”


    GREAT RESORT! Family friendly, food was very good. A lot of options at the buffets. Breakfast was good. But the omelette station can take a really long time if u happen to get behind people who want an egg white only omelette, the poor omelette chef has to crack a billion eggs 1 by 1 Ughhh! They could prob use 1 more omelette chef. Drinks were just ok. Stick to margaritas and beer and you will be happy. Pools are huge, not over crowded. Some parts of the beach were rocky but the Caribe beach was very nice, no rocks and very calm. A lot of fish off the dock, fun to swim with. We unfortunately only made it to 1 of of our 2 A la carte dinners. We ate at the hibachi grill in the Tokyo restaurant and it was very very good. Tempura was amazing and the main dish was tasty. The others in our party ate at the sante fe steak house and said it was very good as well. The kids had a blast at the kiddie pool and enjoyed the night time entertainment as well. Reserve your dinners as soon as you check in and if you plan on doing water sports you should reserve that right away too! Go to the water sports station near the dock, It gets booked fast. If you happen to need to buy goggles or beach toys, floaties etc.... make sure you buy them at the mexican plaza or even your main lobby. The gift shop at the dock charges double for the same cheap stuff. And my goggles broke with in 5 min!!!The staff members are nice for the most part. Everyone is helpful but some could afford to put in a little more effort in the friendliness department. The rooms in the tropical veracruz section are dated for sure. Most of the other buildings look like they have been remodeled. Our room was basic, but clean and and had a heck of an A.C. We joked and called our room the igloo! It was a nice relief from the heat and humidity. Beds were a bit hard but I still slept like a baby. The couch bed was nice and soft and more comfy than the actual beds. If you plan on using the double decker bus to get to the other hotels or the maya mall, just make sure u take the bus that is actually heading in that particular direction. 2 busses run at the same time. We weren't paying attention and got on the wrong one and it took take an eternity to get just 2 hotels over since we had to go to every stop heading in the wrong direction untill it turned around and headed to where we needed to go. We could have walked it faster! Over all it was a nice experience. I would definitely return.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear: Adgie25 Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We also would like to thank you for pointing out the system we have in place to avoid our pool sunbeds reservations as we believe that all guests have the right to a lay by the pool at anytime of the day, therefore our lifeguard removes towels from sunbeds unoccupied for more than 30 minutes. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. La Gerencia.

    EVALUATION

    Round Indicators

    • august 16 2017
    • Friends getaway

    dtloeffler

    “Mom's vacation”


    "You get what you pay for" it was inexpensive...service was lacking some days by some people, other days were great...food was descent. Language barrier was sometimes a huge issue. Rooms were mostly clean but saw dirty corners and bugs. Loud theatre right outside made it difficult to rest early in the evening.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear: dtloeffler We first would like to thank you for choosing our Barceló Maya Tropical for your holidays in the Riviera Maya and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. La Gerencia

    EVALUATION

    Round Indicators

    • august 16 2017
    • Lufkin, Texas
    • Family

    Courtphillips

    “Good family destination with beautiful beach ”


    We just got back Monday from a 5 night stay with 2 young boys (6 & 3). We booked through Expedia & originally booked Barcelo Colonial but was redirected to the tropical lobby. It was annoying that they changed our reservation/room without notifying us but got over it quickly. Rooms were small but nice that the couch in corner was made up like a day bed. Beds were not comfy at all & there no washcloths or bath floor mat the 1st 2 days & one night we were left with 1 towel to share. It was nice to have slippers & bathrobes though. We had to wear bracelets that signified which hotel we were staying in & both boys wanted to pull them off constantly. Be prepared for a lot of walking! This place is huge. We got lost getting back to our room the first night 😂 The first night my husband went to make reservations for dinner for the week & was told sorry they're all booked. Really?! So I guess we'll eat the buffet all week. The lady "pulled some strings" & got us in at the seafood place & the hibachi. So definitely if you go make dinner reservations asap! However, the buffets were great & easy enough with kids. The beach was wonderful! Yes, very rocky in some areas. My husband snorkeled & saw some interesting fish, stingray, an eel & a sea turtle (to the far left of beach looking out to water). The fish along the pier are used to being fed bread & cereal & are everywhere! We snorkeled right there amongst them. My youngest boy loved all of the kiddie pools! Had a blast. They also loved putt putt golf & the bowling arcade. We had family pictures made on beach & our photographer was so great!!! I wish I could remember her name but she is awesome with kids! My husband & boys didn't even want to take pictures so I reduced our hour long session to 30 min but she kept their attention & kept them smiling for an hour going above & beyond. The session is free but pics are $20 each (digital) & turned out great & I ended spending double of what I had planned 😬 but a great service to take advantage of! We had the $1000 resort credit with booking but be careful because it is not actual credits. It's more like discounts on certain things & services. We misunderstood & were disappointed. There's a good mix of many nationalities there, which I like to see. There was a big group of loud, drunk Americans but also numerous rude Europeans that have no regard of how waiting your turn works (cutting at the bar, buffet, checking out) or saying please, thank you, excuse me, etc... I guess since I'm a Southern girl... manners, kindness & general respect for others ranks high on my list of how to live & interact with others. Overall, this a great family oriented place just a few hiccups here & there.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear: Courtphillips Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Riviera Maya . Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon La Gerencia

    EVALUATION

    Round Indicators

    • august 16 2017
    • Lindenhurst, Illinois
    • Family

    R8329ERjennyt

    “Good trip!”


    Barcelo was a good experience, but not the best. We are very happy we did the premium package because it does have perks... discounts on shopping, more a la carte choices, easier check in, no towel cards to name a few. If you are a foodie, you'll be disappointed... buffet choices are okay if you are staying 5 days, but we were there 9 and it got old. A la carte was better quality food, not a lot of choices though. The only a la carte restaurant that was disappointing was the Mediterranean one. Nothing had flavor. The rest of them were good. Bars are in many locations and they'll make anything but there wasn't any drink that was special. Typical drinks like pina coladas or daiquiris were so so. Pool was big, clean, and had options for kids and adults. It was very busy at the hotel but I never felt like it was crowded which was great. There was always a lounge chair open. Beach was beautiful... fish swimming by you and if you're lucky enough sea turtles too. That was a highlight!! Tips... be prepared for lots of walking... the resort is huge! Bring plenty of singles for tips for your staff. Bring a Yeti cup for drinks to stay cold. Bring water shoes if you plan to spend a lot of time in the ocean... there are rocky areas. Overall for the cost, the trip was good. It is not a fancy resort but it is nice. Clean, plenty to do, nice staff for the most part, nice size room, spa was amazing!!!


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear: R8329ERjennyt, Lindenhurst, Illinois We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. La Gerencia.

    EVALUATION

    Round Indicators

    • august 16 2017
    • Dallas, Texas
    • Family

    todalans

    “Father and Son”


    The resort was decent but he activities were not updated and we never found organized activities for my son. The water toys are booked all day, we were only able to use snorkel gear. I like the resort but it did not have the beach feel I was hoping for until you actually got to the beach.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Deaar: todalans Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success We are very sorry to read that your kids didn't take full advantage of the wide array of activities organized by our professional mini club staff and sincerely hope they will join the activities on a future occasion. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. La Gerencia.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at