Barceló Hotel Beach  Maya Tropical

Barceló Maya Tropical

Texto: 36195 With 5* facilities for all ages, this all inclusive resort is on the beachfront of the Caribbean Sea. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 8 75 1500 52 984 875 1636
Barceló Maya Tropical Texto: 36195 4.5 out of 5 based on 4752 ratings. 4752 user reviews.
Barceló Maya Tropical reviewed by Roberto M on . Amazing! First of all, the staff is absolutely incredible. They are always ready and willing to serve with a huge heart. The resort itself is massive with plenty of on site activities for anyone of any age... Rating: 5
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Barceló Maya Tropical

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Barceló Maya Tropical

4.5/5 Round Indicators
| 4791 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

2958

Very good

24% Complete

1157

Average

7% Complete

376

Poor

3% Complete

184

Very poor

2% Complete

116

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    Round Indicators
    Carolyn N Calabash, North Carolina. 10/20/2017 Friends getaway

    “Beautiful Resort”

    This was my first time to visit a resort in Mexico and I was very surprised and pleased. We stayed at Barcelo Maya Tropical and had such a wonderful time. The food was good, beautiful beaches with crystal clear water and manicured landscaping with plenty of pools and beach chairs. Also very easy to find shade on the beach with all the palm trees. We ate breakfast and lunch in the Barcelo Colonial and had very pleasant meals with Alfredo Hernandez as our server. Alfredo knew what drinks we had in the morning and was very efficient and pleasant and kept us laughing. Jose Arcos took care of us on Alfredo’s day off. He also delivered exceptional service along with Alejandro Valderrama, Carlos Arguello and Ediberto Martinez. We also met Fernando Mena while playing a game in the lobby waiting for the rain to subside. He was very pleasant with a friendly smile and easy to talk to. The resort was so beautiful I didn’t want to leave!
    Round Indicators
    Starbaby91 Rogers, Arkansas. 10/19/2017 Family

    “The Best Resort!”

    We have stayed here 5 times and will continue to come back. The staff is amazing, the resort is exceptionally beautiful, well maintained and relaxing. They take of your every need and the food is fantastic. Our waiter, Franciscko Jhavier Caamal Canche, took such good care of us during our stay. He does an exceptional job making sure you have everything you want or need. I have recommended this resort to several people and all have experienced the same as I have.
    Round Indicators
    psrdar Gainesville, Georgia. 10/18/2017 Friends getaway

    “Great trip to Barcelo Maya Colonial”

    I went on a girls trip to Barceló Maya Grand resort in late September through Delta Vacations and we ended up in the Barceló Maya Tropical hotel. This was our second trip to this resort. We all felt completely safe the entire time we were there. Every employee was friendly and served us with a smile. The resort is made up of four separate hotels (Barceló Maya Tropical, Barceló Maya Colonial, Barceló Maya Caribe, and Barceló Maya Beach). They basically all share the same amenities - though there are multiple pools, restaurants, etc. Barceló Maya Palace is on the same property, too, but is a higher end hotel and has their own facilities. The resort is a ways from the airport, so be prepared for the hour long commute. As a reminder - do not stop in the airport if you have a shuttle - go all the way out the doors into the open air before looking for the shuttle company. We had a great time despite a couple of rainy days. We brought Mexican Train dominoes and played them in the lobby while it was raining. The bar near the lobby serves good drinks and has light snacks. While we were playing, the customer relations manager, Fernando Mena, came by just to chat. He was exceptionally warm and friendly and made our rainy day more pleasant with his fun conversation. Booking with Delta Vacations did entitle us to dine in the restaurants every night instead of just a few - that is a big bonus. We picked a different restaurant every night. All were good - La Trattoria and Kyoto our favorites, Capri and Tokyo good, too. Sante Fe wasn't anyone's favorite. For breakfast and lunch we ate in the buffet. We tipped modestly ($3 at breakfast and $4 at lunch for our table of 4) and had the servers pleading with us to sit in their sections! Jose Alfredo Hernandez was just great and provided exceptional service! Jose Argos took wonderful care of us on Alfredo's day off. They were both friendly and fun and remembered our drink preferences (and brought us new shots to try everyday)! We did have an issue with our room assignments. It took a lot of time to actually get our rooms (seemed like more room were needing maintenance than were free to assign). We finally got room keys late in the evening after arriving before noon. Not sure what the "Delta express check in" was supposed to be, but it was anything but express. However, all the employees were pleasant, so it was just an annoyance. Overall, we had a great time and are already talking about going back next year!

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Grand Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The manager.

    Round Indicators
    yeseniao837 New York City, New York. 10/18/2017 Couples

    “best trip ever”

    i loved it so much it was the bestr trip ever i went with my couple frineds and the weather and the beach wwere my favorite part... if i could i would live here. we did excursions and the excursions was amazing in itself

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Grand Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. The manager.

    Round Indicators
    Irma T Fairlawn OH. 10/17/2017 Couples

    “Amazing Vacation”

    It was the first time for me and my boyfriend to visit Mexico and Barcelo Maya Tropical in particular.We loved it! We stayed 7 nights; Sep25th through Oct 2nd. We had a wonderful vacation! They were so many things to do, you will never be bored. It is a beautiful property, very well maintained. The staff is absolutely incredible, so helpful and nice at anytime. They go above and beyond to make your stay enjoyable. The food was delicious, we tried all the buffets and they have a different theme every night, so much food that you want to try it all! From the fine dining, we mostly enjoyed the Trattoria Italian Restaurant at the mall, was such a high class service, that treat you like a king! The pools and the beach are gorgeous! Sandy with few rocks when you enter the water. The Caribe side is the best! The mini putt-putt was fun and free. We enjoyed going to Tulum too. It was a very interesting archaeological site, they served tequila, beer and food on the bus which was amazing. One staff member that we would like to Thank You for his welcoming smile, kindness, and beautiful heart is JOSE PACOB! He is the most hardworking man we have meet in our life. The best bartender you will ever find! He will serve at the pool bar all morning and between 3-4 at the lobby. I would go every morning and afternoon,and he would make my espresso, the BEST I ever had! At the pool, they did not have an espresso machine and he would run to the restaurant across to make it, and always will say: "My pleasure". You will see him sweating all over his face being so hot and working so hard, but he always had the smile and ready to serve you! JOSE, we will miss you a lot!! Gracias amigo! (please management, rely him this message.) Visitors, consider to tip them, knowing that they don't make that much money and they do excellent job to take care of you, and not expecting anything in return! The only complaint that want to mention that might need some attention is the bath tub and the glass door in bathroom, water will come out when you shower from the glass door, not sure if it was a problem in our room or all are made that way. But overall, we had an excellent time and for sure will go back at anytime! Thank You Barcelo and staff for making our vacations unforgettable memories! I&D, Ohio

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. La Gerencia.

    EVALUATION

    Round Indicators

    • october 20 2017
    • Calabash, North Carolina
    • Friends getaway

    Carolyn N

    “Beautiful Resort”


    This was my first time to visit a resort in Mexico and I was very surprised and pleased. We stayed at Barcelo Maya Tropical and had such a wonderful time. The food was good, beautiful beaches with crystal clear water and manicured landscaping with plenty of pools and beach chairs. Also very easy to find shade on the beach with all the palm trees. We ate breakfast and lunch in the Barcelo Colonial and had very pleasant meals with Alfredo Hernandez as our server. Alfredo knew what drinks we had in the morning and was very efficient and pleasant and kept us laughing. Jose Arcos took care of us on Alfredo’s day off. He also delivered exceptional service along with Alejandro Valderrama, Carlos Arguello and Ediberto Martinez. We also met Fernando Mena while playing a game in the lobby waiting for the rain to subside. He was very pleasant with a friendly smile and easy to talk to. The resort was so beautiful I didn’t want to leave!


    EVALUATION

    Round Indicators

    • october 19 2017
    • Rogers, Arkansas
    • Family

    Starbaby91

    “The Best Resort!”


    We have stayed here 5 times and will continue to come back. The staff is amazing, the resort is exceptionally beautiful, well maintained and relaxing. They take of your every need and the food is fantastic. Our waiter, Franciscko Jhavier Caamal Canche, took such good care of us during our stay. He does an exceptional job making sure you have everything you want or need. I have recommended this resort to several people and all have experienced the same as I have.


    EVALUATION

    Round Indicators

    • october 18 2017
    • Gainesville, Georgia
    • Friends getaway

    psrdar

    “Great trip to Barcelo Maya Colonial”


    I went on a girls trip to Barceló Maya Grand resort in late September through Delta Vacations and we ended up in the Barceló Maya Tropical hotel. This was our second trip to this resort. We all felt completely safe the entire time we were there. Every employee was friendly and served us with a smile. The resort is made up of four separate hotels (Barceló Maya Tropical, Barceló Maya Colonial, Barceló Maya Caribe, and Barceló Maya Beach). They basically all share the same amenities - though there are multiple pools, restaurants, etc. Barceló Maya Palace is on the same property, too, but is a higher end hotel and has their own facilities. The resort is a ways from the airport, so be prepared for the hour long commute. As a reminder - do not stop in the airport if you have a shuttle - go all the way out the doors into the open air before looking for the shuttle company. We had a great time despite a couple of rainy days. We brought Mexican Train dominoes and played them in the lobby while it was raining. The bar near the lobby serves good drinks and has light snacks. While we were playing, the customer relations manager, Fernando Mena, came by just to chat. He was exceptionally warm and friendly and made our rainy day more pleasant with his fun conversation. Booking with Delta Vacations did entitle us to dine in the restaurants every night instead of just a few - that is a big bonus. We picked a different restaurant every night. All were good - La Trattoria and Kyoto our favorites, Capri and Tokyo good, too. Sante Fe wasn't anyone's favorite. For breakfast and lunch we ate in the buffet. We tipped modestly ($3 at breakfast and $4 at lunch for our table of 4) and had the servers pleading with us to sit in their sections! Jose Alfredo Hernandez was just great and provided exceptional service! Jose Argos took wonderful care of us on Alfredo's day off. They were both friendly and fun and remembered our drink preferences (and brought us new shots to try everyday)! We did have an issue with our room assignments. It took a lot of time to actually get our rooms (seemed like more room were needing maintenance than were free to assign). We finally got room keys late in the evening after arriving before noon. Not sure what the "Delta express check in" was supposed to be, but it was anything but express. However, all the employees were pleasant, so it was just an annoyance. Overall, we had a great time and are already talking about going back next year!


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Grand Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The manager.

    EVALUATION

    Round Indicators

    • october 18 2017
    • New York City, New York
    • Couples

    yeseniao837

    “best trip ever”


    i loved it so much it was the bestr trip ever i went with my couple frineds and the weather and the beach wwere my favorite part... if i could i would live here. we did excursions and the excursions was amazing in itself


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Grand Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. The manager.

    EVALUATION

    Round Indicators

    • october 17 2017
    • Fairlawn OH
    • Couples

    Irma T

    “Amazing Vacation”


    It was the first time for me and my boyfriend to visit Mexico and Barcelo Maya Tropical in particular.We loved it! We stayed 7 nights; Sep25th through Oct 2nd. We had a wonderful vacation! They were so many things to do, you will never be bored. It is a beautiful property, very well maintained. The staff is absolutely incredible, so helpful and nice at anytime. They go above and beyond to make your stay enjoyable. The food was delicious, we tried all the buffets and they have a different theme every night, so much food that you want to try it all! From the fine dining, we mostly enjoyed the Trattoria Italian Restaurant at the mall, was such a high class service, that treat you like a king! The pools and the beach are gorgeous! Sandy with few rocks when you enter the water. The Caribe side is the best! The mini putt-putt was fun and free. We enjoyed going to Tulum too. It was a very interesting archaeological site, they served tequila, beer and food on the bus which was amazing. One staff member that we would like to Thank You for his welcoming smile, kindness, and beautiful heart is JOSE PACOB! He is the most hardworking man we have meet in our life. The best bartender you will ever find! He will serve at the pool bar all morning and between 3-4 at the lobby. I would go every morning and afternoon,and he would make my espresso, the BEST I ever had! At the pool, they did not have an espresso machine and he would run to the restaurant across to make it, and always will say: "My pleasure". You will see him sweating all over his face being so hot and working so hard, but he always had the smile and ready to serve you! JOSE, we will miss you a lot!! Gracias amigo! (please management, rely him this message.) Visitors, consider to tip them, knowing that they don't make that much money and they do excellent job to take care of you, and not expecting anything in return! The only complaint that want to mention that might need some attention is the bath tub and the glass door in bathroom, water will come out when you shower from the glass door, not sure if it was a problem in our room or all are made that way. But overall, we had an excellent time and for sure will go back at anytime! Thank You Barcelo and staff for making our vacations unforgettable memories! I&D, Ohio


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. La Gerencia.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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