Barceló Hotel Beach  Maya Tropical

Barceló Maya Tropical

Texto: 36193 With 5-star facilities for all ages, this all inclusive resort is right on the beach of the Caribbean Sea. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 | Riviera Maya, Quintana Roo || México
+52 984 8 75 1500 +52 984 875 1501
Barceló Maya Tropical Texto: 36193 4.5 out of 5 based on 5286 ratings. 5286 user reviews.
Barceló Maya Tropical reviewed by Robin B on . Family Trip Beautiful hotel with easy access to everything on resort. Staff is wonderful! Pools are great. Beach is rocky in water making it difficult to get in and out, take it slow. Make dinner restaurant... Rating: 4
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Barceló Maya Tropical

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750   Riviera Maya, Quintana Roo     México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 5313 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

3268

Very good

23% Complete

1272

Average

7% Complete

421

Poor

3% Complete

212

Very poor

2% Complete

140

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    Round Indicators
    medlund Bloomington, Minnesota. 04/20/2018 Family

    “Beautiful grounds but food is marginal”

    We stayed in the Tropical for 8 days. We were in the ocean view suite. The rooms are very nice and clean. No complaints about the room. The grounds are beautiful. Very well maintained and the lighting at night is gorgeous. The resort is huge and fun to walk around. The resort bus was fun for the kids. The top was open so they enjoyed the ride. Swimming with the dolphins was well worth it! One of the best parts of our trip. If you have a child that wants her hair braided the only place to do it is at or through the spa and it’s $52 for 1/2 head. Very spendy. It took about 15-20 min. The entertainment at night in the theatre was also disappointing. Didn’t seem very put together and wasn’t all that entertaining. Would have also liked to see more entertainment for the kids. Additionally would have liked to see a lot more entertainment at the pools. The only entertainment poolside was arobics and water polo. The bartenders at the tropical pool bar were really rude and it was tough to get a drink. The drinks would also come 3/4 full. There weren’t many servers walking around either. Lastly the food was not very good, especially in the buffet. The quality was poor. The best meal we had was at the Santa Fe Steak House.
    Round Indicators
    scottyonholiday Dorset, England. 04/20/2018 Family

    “Great stay - impressive resort”

    We stayed at this hotel for 11 nights in April. It is a huge resort with immaculate gardens and the staff are constantly tidying and working to maintain its appearance even down to the task of clearing up the seaweed that appears on the beach. The check-in is slow-not enough staff on the counter. Make sure you visit Guest Services immediately after checking in to make restaurant reservations if you want any during your stay. We enjoyed Kyoto and Santa Fe with the others just average. Buffets have a wide variety with something for everyone and the staff are friendly and helpful throughout. Pools were busy the first part of our break with the tail-end of the US spring break so we did have a louder bunch of kids initially but they were kept in one pool and were easily avoided. Beaches were cleaned of seaweed daily and the snorkelling was excellent. Bring water shoes as there were rocks in places. Saw turtles and a wide variety of fish. Evening entertainment was hit and miss as with most resorts but there was a wide variety and some evenings were excellent, Mexican evening and circus. The dancers are great. We stayed in a basic room which was suitable for us as we don't spend much time in the room. Room was cleaned daily and was re-stocked regularly. The hotel complex included a mall, bowling, crazy golf, tennis and lots of other things to do some of which incur an extra charge. I also visited the spa for a massage and was impressed with the facilities and service. A lovely relaxing afternoon. Overall a lovely hotel with something for everyone in the family. Recommended.
    Round Indicators
    greer5656 Peabody, Massachusetts. 04/19/2018 Family

    “Outstanding with one fault”

    I had an issue which I addressed with the hotel and received no response from the management after being told twice that I would hear back from them. I have gone into detail on my survey with them so no need to rehash here. It would not prevent my family from visiting this resort again.
    Round Indicators
    Jo444111 Victoria, Canada. 04/19/2018 Couples

    “Magnificent resort!”

    The beauty of this magnificent complex is only surpassed by the warmth of its staff! They work tirelessly to make your vacation special and they do it with a smile! The food is very good, of the A-la-carte restaurants, the Tokyo and Capri were our favorites, the buffet is varied and no one will starve here even if you might not like everything on the menu! We went as a couple but I have to say that this is by far the best family resort we’ve ever been too, children of all ages will want for nothing here and the ‘dolphinarium’ will melt your heart,..wether you attend the free show or pay for the experience, it’s right there, no need to go anywhere! The beach is made for snorkelers as it is very rocky and you need water shoes, the 2 kms of shoreline is unfortunately overrun by seaweed like we’ve never seen,..the staff tries to pile it up but its a daunting task, so dont come here expecting flawless white sand and clear water..palm trees on the beach are your only shade, but there are many,..no huts..the pools are beautiful, this resort is great for walking under the stars after supper with a warm tropical breeze always blowing..the grounds are well kept and lush and a boardwalk traverses all 5 resorts...I would recommend The Tropical or Colonial , they are more centralized. The fitness center and the Spa are very impressive, just a lovely place..
    Round Indicators
    dawnoneil2379 04/18/2018 Couples

    “Was worth it butttt........”

    We originally switched from the Hyatt Ziba to come here so we could add an extra day and get our monies worth. That being said.... the grounds were BEAUTIFUL!!! Downfall, the resort was HUGE!! If your don’t mind walking and walking and more walking then this is not your resort! Dining is all over! And for dining.... ugh MEN HAVE TO WEAR PANTS!! No where while booking did it say that or at least I missed it. Furthermore, why would you force men to wear long pants when 1. We come to get out of the cold and travel with mostly comfort beach clothes and casual dining shorts. 2. It’s 86 degree in the Caribbean, who thinks of long pants while packing? My husband has a very nice wardrobe of vineyard fine dress shorts and polos and that’s far better to look at then ripped jeans and cargo pants. So, Men bring pants for dinner. Some of the areas on the beach you can’t access water so stay closer to Caribe and Beach if you don’t want an additional walk upon the already long walk to the beach. The buffet has great choices and ambiance is nice. Staff is very friendly we loved them all! Check in is slow and rooms weren’t ready till 4:44 but eh, who wants a hot shower after traveling all day anyways.... overall I would come back since the price is right, but we most likely will stick to the Hyatt Ziva which has proved to really have the best of the best in every aspect for us!

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     "We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Kind regards, The Management. "

    EVALUATION

    Round Indicators

    • april 20 2018
    • Bloomington, Minnesota
    • Family

    medlund

    “Beautiful grounds but food is marginal”


    We stayed in the Tropical for 8 days. We were in the ocean view suite. The rooms are very nice and clean. No complaints about the room. The grounds are beautiful. Very well maintained and the lighting at night is gorgeous. The resort is huge and fun to walk around. The resort bus was fun for the kids. The top was open so they enjoyed the ride. Swimming with the dolphins was well worth it! One of the best parts of our trip. If you have a child that wants her hair braided the only place to do it is at or through the spa and it’s $52 for 1/2 head. Very spendy. It took about 15-20 min. The entertainment at night in the theatre was also disappointing. Didn’t seem very put together and wasn’t all that entertaining. Would have also liked to see more entertainment for the kids. Additionally would have liked to see a lot more entertainment at the pools. The only entertainment poolside was arobics and water polo. The bartenders at the tropical pool bar were really rude and it was tough to get a drink. The drinks would also come 3/4 full. There weren’t many servers walking around either. Lastly the food was not very good, especially in the buffet. The quality was poor. The best meal we had was at the Santa Fe Steak House.


    EVALUATION

    Round Indicators

    • april 20 2018
    • Dorset, England
    • Family

    scottyonholiday

    “Great stay - impressive resort”


    We stayed at this hotel for 11 nights in April. It is a huge resort with immaculate gardens and the staff are constantly tidying and working to maintain its appearance even down to the task of clearing up the seaweed that appears on the beach. The check-in is slow-not enough staff on the counter. Make sure you visit Guest Services immediately after checking in to make restaurant reservations if you want any during your stay. We enjoyed Kyoto and Santa Fe with the others just average. Buffets have a wide variety with something for everyone and the staff are friendly and helpful throughout. Pools were busy the first part of our break with the tail-end of the US spring break so we did have a louder bunch of kids initially but they were kept in one pool and were easily avoided. Beaches were cleaned of seaweed daily and the snorkelling was excellent. Bring water shoes as there were rocks in places. Saw turtles and a wide variety of fish. Evening entertainment was hit and miss as with most resorts but there was a wide variety and some evenings were excellent, Mexican evening and circus. The dancers are great. We stayed in a basic room which was suitable for us as we don't spend much time in the room. Room was cleaned daily and was re-stocked regularly. The hotel complex included a mall, bowling, crazy golf, tennis and lots of other things to do some of which incur an extra charge. I also visited the spa for a massage and was impressed with the facilities and service. A lovely relaxing afternoon. Overall a lovely hotel with something for everyone in the family. Recommended.


    EVALUATION

    Round Indicators

    • april 19 2018
    • Peabody, Massachusetts
    • Family

    greer5656

    “Outstanding with one fault”


    I had an issue which I addressed with the hotel and received no response from the management after being told twice that I would hear back from them. I have gone into detail on my survey with them so no need to rehash here. It would not prevent my family from visiting this resort again.


    EVALUATION

    Round Indicators

    • april 19 2018
    • Victoria, Canada
    • Couples

    Jo444111

    “Magnificent resort!”


    The beauty of this magnificent complex is only surpassed by the warmth of its staff! They work tirelessly to make your vacation special and they do it with a smile! The food is very good, of the A-la-carte restaurants, the Tokyo and Capri were our favorites, the buffet is varied and no one will starve here even if you might not like everything on the menu! We went as a couple but I have to say that this is by far the best family resort we’ve ever been too, children of all ages will want for nothing here and the ‘dolphinarium’ will melt your heart,..wether you attend the free show or pay for the experience, it’s right there, no need to go anywhere! The beach is made for snorkelers as it is very rocky and you need water shoes, the 2 kms of shoreline is unfortunately overrun by seaweed like we’ve never seen,..the staff tries to pile it up but its a daunting task, so dont come here expecting flawless white sand and clear water..palm trees on the beach are your only shade, but there are many,..no huts..the pools are beautiful, this resort is great for walking under the stars after supper with a warm tropical breeze always blowing..the grounds are well kept and lush and a boardwalk traverses all 5 resorts...I would recommend The Tropical or Colonial , they are more centralized. The fitness center and the Spa are very impressive, just a lovely place..


    EVALUATION

    Round Indicators

    • april 18 2018
    • Couples

    dawnoneil2379

    “Was worth it butttt........”


    We originally switched from the Hyatt Ziba to come here so we could add an extra day and get our monies worth. That being said.... the grounds were BEAUTIFUL!!! Downfall, the resort was HUGE!! If your don’t mind walking and walking and more walking then this is not your resort! Dining is all over! And for dining.... ugh MEN HAVE TO WEAR PANTS!! No where while booking did it say that or at least I missed it. Furthermore, why would you force men to wear long pants when 1. We come to get out of the cold and travel with mostly comfort beach clothes and casual dining shorts. 2. It’s 86 degree in the Caribbean, who thinks of long pants while packing? My husband has a very nice wardrobe of vineyard fine dress shorts and polos and that’s far better to look at then ripped jeans and cargo pants. So, Men bring pants for dinner. Some of the areas on the beach you can’t access water so stay closer to Caribe and Beach if you don’t want an additional walk upon the already long walk to the beach. The buffet has great choices and ambiance is nice. Staff is very friendly we loved them all! Check in is slow and rooms weren’t ready till 4:44 but eh, who wants a hot shower after traveling all day anyways.... overall I would come back since the price is right, but we most likely will stick to the Hyatt Ziva which has proved to really have the best of the best in every aspect for us!


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    "We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Kind regards, The Management. "

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

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