Barceló Hotel Beach  Maya Tropical

Barceló Maya Tropical

Texto: 36195 With 5* facilities for all ages, this all inclusive resort is on the beachfront of the Caribbean Sea. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 8 75 1500 52 984 875 1636
Barceló Maya Tropical Texto: 36195 4.5 out of 5 based on 4817 ratings. 4817 user reviews.
Barceló Maya Tropical reviewed by on . Resort was great, room had a weird smell Pools, beach, common areas, shopping-they were great! The actual room is where my issue is. It had some kind of cooling system, but not an air conditioner that I know and love. The room stayed cool... Rating: 4
map

Barceló Maya Tropical

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 4918 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

61% Complete

3029

Very good

24% Complete

1186

Average

7% Complete

393

Poor

3% Complete

189

Very poor

2% Complete

121

Filter by

Sort by

    Round Indicators
    716anitat Montreal, Canada. 12/15/2017 Business

    “Comments”

    Front desk service at the Tropical is really bad. They insist you pay internet by credit card (and not US dollars), they don't have change for pesos and the staff are without answers to many of your questions. There are molds on the couch and pillows because the fan automatically turns off when you are out of the room. On the other hand, spacious hotel, many activities, clean place outside.
    Round Indicators
    Ken W D. 12/14/2017 Couples

    “Spectacular and Boring”

    room 7525 in the Tropical resort. We had access to the 4 resorts, not the Palace. The property is huge, lots of walking. It is beautiful, and well kept. Amenities work. Rooms are in good shape, good features. Huge amounts of hot water, bathroom in good order. Staff is pleasant if not overly engaging. Food is ok, about average for the Caribbean. Lots of it, lots of choice, Shows leave lot to be desired. I would say they were the worst I have ever seen in the Caribbean. Really weak, even though they put in a good effort, but really missed the mark. For a property of this size there should be way more things going on at all times. But entertainment was missing in a big way. That left the beach, pools, and shopping for pass times. Good music missing too. They had same dreary elevator Christmas music playing across the whole property. Dive right from your room, which is nice. However, the diving in that area isn't epic, average. Grab a Cenote dive while you are there. Several guests complained about the bed. Ours was flat out awful. Broke my back every night. Gave me night sweats and nightmares all night long. Wife thought I was being a pussy till we traded sides and she got the idea. Named the bed Los Diablo! Better than average beach toys to play with all included. Nice beach too, smooth sand, good snorkeling. If your want a quiet private vacay, this is a nice spot. For fun, go somewhere else
    Round Indicators
    Earl Anthony T New York City, New York. 12/14/2017 Couples

    “Celebrate hubby 40th”

    Take my husband for his 40th birthday, he loved it. The place was beautiful, entertainment was great. We have a wonderful time. Planning alrealy to return. Food was great. one thing the room was too cold

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     "We thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future, The Mangement."

    Round Indicators
    Dale M 12/14/2017 Solo travel

    “Pool side bar tropical ”

    Excellent service. Bartender Germen Lopez was very personable, informative and gave excellent service. Food is always delicious in the buffet and many a la carte restaurants. The beach is beautiful, and pools are amazing. It has its own shopping mall and many bars and entertainment.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     "We thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future, The Mangement."

    Round Indicators
    SueChic Cape Coral, F. 12/14/2017 Couples

    “Relaxing Escape ”

    These 5 hotels are extraordinary. The buildings are beautiful the ground impeccable and the food was wonderful We ate all inclusive and 1 night at the French restaurant Nelson was the best waiter on the planet!!!! We stayed at Tropical which was centrally located between the other 4 hotels. We had a couple of room issues that took a couple of days to resolve but they were fixed. The food at the buffets were delicious and artfully displayed Most staff was very courteous and aimed to please but a few were not very friendly at all. Our waiter the last night at the Italian restaurant Mastanormous (spelling)was so bad we did t leave a tip ( that never happens) Ever. All inclusive for us still means tipping!!! The Pueblo bar at Tropical Luis top notch We loved the Palace at the far left end Spectacular views and architecture!!! Drinks were fine Pool bars Oscar was so nice and accommodating!! Going back

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     "We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Grand Resort hotel with us and Tripadvisor readers. We thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Looking forward to having you as our guest again in the near future, The Mangement."

    EVALUATION

    Round Indicators

    • december 15 2017
    • Montreal, Canada
    • Business

    716anitat

    “Comments”


    Front desk service at the Tropical is really bad. They insist you pay internet by credit card (and not US dollars), they don't have change for pesos and the staff are without answers to many of your questions. There are molds on the couch and pillows because the fan automatically turns off when you are out of the room. On the other hand, spacious hotel, many activities, clean place outside.


    EVALUATION

    Round Indicators

    • december 14 2017
    • D
    • Couples

    Ken W

    “Spectacular and Boring”


    room 7525 in the Tropical resort. We had access to the 4 resorts, not the Palace. The property is huge, lots of walking. It is beautiful, and well kept. Amenities work. Rooms are in good shape, good features. Huge amounts of hot water, bathroom in good order. Staff is pleasant if not overly engaging. Food is ok, about average for the Caribbean. Lots of it, lots of choice, Shows leave lot to be desired. I would say they were the worst I have ever seen in the Caribbean. Really weak, even though they put in a good effort, but really missed the mark. For a property of this size there should be way more things going on at all times. But entertainment was missing in a big way. That left the beach, pools, and shopping for pass times. Good music missing too. They had same dreary elevator Christmas music playing across the whole property. Dive right from your room, which is nice. However, the diving in that area isn't epic, average. Grab a Cenote dive while you are there. Several guests complained about the bed. Ours was flat out awful. Broke my back every night. Gave me night sweats and nightmares all night long. Wife thought I was being a pussy till we traded sides and she got the idea. Named the bed Los Diablo! Better than average beach toys to play with all included. Nice beach too, smooth sand, good snorkeling. If your want a quiet private vacay, this is a nice spot. For fun, go somewhere else


    EVALUATION

    Round Indicators

    • december 14 2017
    • New York City, New York
    • Couples

    Earl Anthony T

    “Celebrate hubby 40th”


    Take my husband for his 40th birthday, he loved it. The place was beautiful, entertainment was great. We have a wonderful time. Planning alrealy to return. Food was great. one thing the room was too cold


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    "We thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future, The Mangement."

    EVALUATION

    Round Indicators

    • december 14 2017
    • Solo travel

    Dale M

    “Pool side bar tropical ”


    Excellent service. Bartender Germen Lopez was very personable, informative and gave excellent service. Food is always delicious in the buffet and many a la carte restaurants. The beach is beautiful, and pools are amazing. It has its own shopping mall and many bars and entertainment.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    "We thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future, The Mangement."

    EVALUATION

    Round Indicators

    • december 14 2017
    • Cape Coral, F
    • Couples

    SueChic

    “Relaxing Escape ”


    These 5 hotels are extraordinary. The buildings are beautiful the ground impeccable and the food was wonderful We ate all inclusive and 1 night at the French restaurant Nelson was the best waiter on the planet!!!! We stayed at Tropical which was centrally located between the other 4 hotels. We had a couple of room issues that took a couple of days to resolve but they were fixed. The food at the buffets were delicious and artfully displayed Most staff was very courteous and aimed to please but a few were not very friendly at all. Our waiter the last night at the Italian restaurant Mastanormous (spelling)was so bad we did t leave a tip ( that never happens) Ever. All inclusive for us still means tipping!!! The Pueblo bar at Tropical Luis top notch We loved the Palace at the far left end Spectacular views and architecture!!! Drinks were fine Pool bars Oscar was so nice and accommodating!! Going back


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    "We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Grand Resort hotel with us and Tripadvisor readers. We thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Looking forward to having you as our guest again in the near future, The Mangement."

    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to

      Incorrect dates
      Please enter valid dates

    NIGHTS

    (Optional dates)

    0 nights Selected

    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

    Loading rates...
    The hotel does not have any rates allocated to it

    Best online price guaranteed

    If you find a better rate, we will top it.

    We will return the difference and we will also apply an additional 10% discount to the cost of the final booking. For more information...