Barceló Hotel Beach  Maya Tropical

Barceló Maya Tropical

Texto: 36195 With 5* facilities for all ages, this all inclusive resort is on the beachfront of the Caribbean Sea. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 8 75 1500 52 984 875 1636
Barceló Maya Tropical Texto: 36195 4.5 out of 5 based on 4424 ratings. 4424 user reviews.
Barceló Maya Tropical reviewed by Weezie1001 on . Spectacular Vacation Spot! This place is wonderful. Super clean and very comfortable! The staff is very accommodating and they speak English very well. I would recommend this for couples, families or destination weddings... Rating: 5
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Barceló Maya Tropical

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Barceló Maya Tropical

4.5/5 Round Indicators
| 4425 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

2741

Very good

24% Complete

1064

Average

7% Complete

350

Poor

3% Complete

171

Very poor

2% Complete

99

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    Round Indicators
    Weezie1001 Castle Rock, Colorado. 06/21/2017

    “Spectacular Vacation Spot!”

    This place is wonderful. Super clean and very comfortable! The staff is very accommodating and they speak English very well. I would recommend this for couples, families or destination weddings. I've been to this resort twice and I can't wait to go back. In addition, the excursions that are available are wonderful and so easily attainable.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear Weezie1001, We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis, On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. La Gerencia.

    Round Indicators
    jimmywayneh2017 06/21/2017 Couples

    “House keeping”

    House keeping was poor. Asked several for several days for coke lite, water and wash clothes. Finally had to find a housekeeper and get them ourselves. Removed robes and never replaced them. Dining services were excellent. Bar service was excellent. Pools and beach were remarkable. House keeping and wifi was our only complaint. Not sure if we will return to this resort or not.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear jimmywayneh2017, we thank you for your valuable comment and take the opportunity to offer you an apology for the inconveniences in the bathroom, Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining expériences. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement. La Gerencia.

    Round Indicators
    krazybonus1954 East Bridgewater, Massachusetts. 06/19/2017

    “Our 8th trip to Barcelo!”

    i will start by saying that this our 8th trip to Barcelo Tropical and our expericence it has been awesome just when you think it cant get better it did! First the Hotel is is a 5star the grounds are beautiful they are up to date on everything. our room was a suite in the veracruz 3floor overlooking the ocean that was thanks to Ivette Espinoza she is the manager at the tropical front desk she has gone out her way to help us and to make sure that we are all set.the staff makes you feel like you are at home. Jorge and Jessica help us thru our check in it was quick.the beach is beautiful ,the food is great from the Buffet to the restaurants .and i just want to mention a fewnames that stick out Robolo that works at the Mariachi ,we look foward to our next trip 2018.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear: krazybonus1954 Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

    Round Indicators
    70sarahbethw 06/18/2017 Couples

    “3rd time here and still fantastic”

    From arrival to departure we had a great time. The food was great at the resturants and the beach was very well kept as were the hotel grounds and all staff was friendly and willing to help at anytime. Amstar was also great as usual with rides and excursions. Casino was fun and the sports bar was awesome for people who like sports. There are also tons of activities to chose from. Definitely plan on going back a 4th time.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear: 70sarahbethw Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, and ensuring that they have a nice time and bring back home good memories of their holidays among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

    Round Indicators
    Gaylan K Surprise, Arizona. 06/18/2017 Couples

    “Amenities Galore”

    The staff and servers are what make this place special. The food, top notch. Spa charges too pricey, not worth it, not well managed either. Grounds were gorgeous and well manicured. The shows were the best we've seen in Riviera Maya.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear: Gaylan K Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

    EVALUATION

    Round Indicators

    • june 21 2017
    • Castle Rock, Colorado

    Weezie1001

    “Spectacular Vacation Spot!”


    This place is wonderful. Super clean and very comfortable! The staff is very accommodating and they speak English very well. I would recommend this for couples, families or destination weddings. I've been to this resort twice and I can't wait to go back. In addition, the excursions that are available are wonderful and so easily attainable.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear Weezie1001, We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis, On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. La Gerencia.

    EVALUATION

    Round Indicators

    • june 21 2017
    • Couples

    jimmywayneh2017

    “House keeping”


    House keeping was poor. Asked several for several days for coke lite, water and wash clothes. Finally had to find a housekeeper and get them ourselves. Removed robes and never replaced them. Dining services were excellent. Bar service was excellent. Pools and beach were remarkable. House keeping and wifi was our only complaint. Not sure if we will return to this resort or not.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear jimmywayneh2017, we thank you for your valuable comment and take the opportunity to offer you an apology for the inconveniences in the bathroom, Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining expériences. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement. La Gerencia.

    EVALUATION

    Round Indicators

    • june 19 2017
    • East Bridgewater, Massachusetts

    krazybonus1954

    “Our 8th trip to Barcelo!”


    i will start by saying that this our 8th trip to Barcelo Tropical and our expericence it has been awesome just when you think it cant get better it did! First the Hotel is is a 5star the grounds are beautiful they are up to date on everything. our room was a suite in the veracruz 3floor overlooking the ocean that was thanks to Ivette Espinoza she is the manager at the tropical front desk she has gone out her way to help us and to make sure that we are all set.the staff makes you feel like you are at home. Jorge and Jessica help us thru our check in it was quick.the beach is beautiful ,the food is great from the Buffet to the restaurants .and i just want to mention a fewnames that stick out Robolo that works at the Mariachi ,we look foward to our next trip 2018.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear: krazybonus1954 Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

    EVALUATION

    Round Indicators

    • june 18 2017
    • Couples

    70sarahbethw

    “3rd time here and still fantastic”


    From arrival to departure we had a great time. The food was great at the resturants and the beach was very well kept as were the hotel grounds and all staff was friendly and willing to help at anytime. Amstar was also great as usual with rides and excursions. Casino was fun and the sports bar was awesome for people who like sports. There are also tons of activities to chose from. Definitely plan on going back a 4th time.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear: 70sarahbethw Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, and ensuring that they have a nice time and bring back home good memories of their holidays among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

    EVALUATION

    Round Indicators

    • june 18 2017
    • Surprise, Arizona
    • Couples

    Gaylan K

    “Amenities Galore”


    The staff and servers are what make this place special. The food, top notch. Spa charges too pricey, not worth it, not well managed either. Grounds were gorgeous and well manicured. The shows were the best we've seen in Riviera Maya.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear: Gaylan K Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

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