Hotel Beach Views  Occidental Grand Xcaret Resort

Occidental at Xcaret Destination

Texto: 90234 Resort in Playa del Carmen that combines the best natural setting with diverse leisure activities including the Xcaret Park. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 90234 4 out of 5 based on 12249 ratings. 12249 user reviews.
Occidental at Xcaret Destination reviewed by 3dunjab on . Vacation Very humid. Very big resort! A lots of walk. Wi-fi is very bad. Food and staffing- great. Love the beach! Shopping could improve. It is big resort but has only couple stores. I love it, this is only... Rating: 5
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Occidental at Xcaret Destination

4.0/5 Round Indicators
| 12374 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

5544

Very good

32% Complete

3988

Average

12% Complete

1572

Poor

5% Complete

724

Very poor

4% Complete

546

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    Round Indicators
    montanoeric26 07/26/2017 Couples

    “Occidental at X-Caret- Spectacular!”

    The Eco Park is gorgeous, entertaining, and the staff makes up for everything else. The rooms are beautifully decorated, the public areas like the beach and the pool looked clean and everything felt secured. I hope that next time i return to Playa del Carmen, its with my whole family , so thy can experience the hotel as I Did.
    Round Indicators
    fayeclappison Kingston-upon-Hull, United Kingdom. 07/26/2017 Family

    “Do not exchange your money in hotel! ”

    Lovely hotel, always looked presentable and clean. Staff were absolutely amazing, were always attentive, welcoming, and overall nice people who would do anything for you. Separate restaurants such as steak house were always nice, although portions were small but it was quality food so can't expect more. Buffet was very bland, repetitive not what you would expect from a luxury hotel, however food was always fresh. The only thing I would complain about this hotel is how much they rip you off. Do not exchange your money at the hotel as you get half as much as you do in Playa Del Carmen! Other things you have to pay for such as wifi were just crazy prices for a 4/5* hotel. we also had a wedding in the family and were expected to PAY money to have a celebratory dinner in one of the FREE restaurants and it ended up being hundreds of pounds just to reserve a few tables which we could of done for FREE? and people we're still coming into the restaurant so it was not reserved for just our family so why did we need to pay. wedding planners also forgot gazebo on wedding day so we were stood in blazing hot sun with no shade for wedding. Apart from that, lovely hotel, lovely staff, just minor things let my experience down. Entertainment on the night was very boring too, only reason I wouldn't come back.
    Round Indicators
    Dana F Motley, Minnesota. 07/26/2017

    “Pleasantly Surprised!”

    A group of us from Minnesota traveled to this resort in February 2017. I admit that I was a little leery due to some of the unfavorable reviews, but thought it looked amazing - so went with my gut! I'M GLAD WE DID! It is a beautiful resort attached to a eco park. The park pass is extra as well as dolphin swimming...but was interesting! Check in and check out went smoothly. Our very clean and comfortable rooms were in the main building so very convenient to one of the buffets and the nightly entertainment. The disco is fun (loud) and is close to late night TACOS and PIZZA! The staff are ALL very kind and accommodating! Ramon...what a great guy! When we would venture to the late night Taco/Pizza joint, Ramon would help us with our "language barrier"...HE IS SO MUCH FUN!!! The pools are great! We spent the majority of out time at the ocean "adult only" pool. The views are outstanding and Magdaly (sp?) was an awesome cocktail waitress! She was always so helpful, quick with our drinks and has the nicest smile!! The restaurants all had a nice variety and we never needed a reservation. The Asian restaurant was my favorite. Both buffets we great as well! We enjoyed this resort so much, that we are returning in December through New Years! I do feel as though I need to mention that on the 2nd to the last day, we DID have a problem with the AC in our room. It stopped working. We called the front desk immediately and were told they would have someone come right away. No one came until we called again late in the evening. The man that came to the room stated since it was late, he didn't have tools to fix it. By the next day - it appeared to be cooling the room a bit...but in the night - water was dripping from it on the floor, which we didn't realize until my brother in law had a nasty slip/fall in the middle of the night on his way to the bathroom. We called and reported it in the night and covered the floor with towels. We checked out that morning and reported the slip/fall again due to the dripping AC water...but no one seemed concerned. My brother in law never did hear anything from anyone, which made me a little disappointed...luckily he didn't have any permanent damage. We personally were never hounded about timeshares. I believe we were approached on 2 occasions, but simply said we weren't interested and that was that. It was a fun experience other than the wet floor and am SUPER EXCITED to head back there in December!
    Round Indicators
    apcquijote Lake Oswego, Oregon. 07/25/2017 Couples

    “OK, but I have been in Cancun in better hotels”

    The place is huge, a lot of food but not the level of service and attention we have experienced in other places. Still unconfortable the constant pressure the put on you to buy time share. We tried to talk with a manager. The reception sends you to the service desk, as you talk with the person you can't go higher but a coordinator. Managers are unaccessible. We were ask not to push it because they can be fired if a manager is called. Most staff of the hotel friendly and accessible but not an excellent service.

    OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Dear apcquijote, Thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. I am saddened to read that your stay was not according to your expectation, please know we make every attempt possible to offer you a memorable stay. We are truly sorry for your experience with the Vacation Club team, which is supposed to provide guests with personalized assistance and information about the hotel and services. Please know that I have discussed your feedback with the Vacation Club Director, who has addressed his staff about appropriate behavior. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

    Round Indicators
    juliecharbonneau2 Laval, Canada. 07/25/2017 Family

    “Nature, animals and First Club”

    Fourth time in Riviera Maya (twice at the Barcelo Palace, once at the Grand Sirenis and first time at the Occidental Grand Xcaret). The location is beautiful, with a spanish colonial feel in the architecture but not overwhelming or tacky. You really feel that the resort has been built around the natural landscape, with mature trees and lavish greens everywhere. Deer, spder monkeys, coatis, seneques, turtles and plenty of iguanas and other lizards roam the grounds freely. An orange coloured stray cat named Prince Harry also elected residence at the First Club. Up to a dozen red macaws are put on display daily around the site. It bothered me that their wings were clipped and they could not fly around freely... We were upgraded to the First Club section, which meant a bigger, more comfortable room (which actually consisted of 2 adjoining rooms, with 1 king size bed in one and a living room with a sofa bed in the other. There also was a dining room and a small kitchen area with a microwave, fridge and coffee maker. We had 2 full bathrooms with showers. Better quality alcohol was served in the First Club Lounge, near the quiet pool as well as free wifi. Some pool chairs were reserved for First Club members but not necessarily better positioned around the pool. There also was an outside bar, hammacs and a ping pong table. We passed by but didn't go to the larger activity pool, as there were more people, loud music and more action (we like peace and quiet!) The beach area is man made. The lounge chairs, palapas and sun beds are lined up on multiple tiers along the man made bay. Since the bay is connected to the ocean, there are plenty of fish to look at near the edges on the boulders and coral. There is a reserved section for First Club members, with 2 jacuzzis, swings and day beds but it is not positioned near the water. If you are a big snorkling enthusiast this is not a place for you! A plus, compared to other resorts, is that you don't need a card to get a towel. Food was good but not as good as the Barcelo's. There was less choice and everything was less refined. Avocados were a rare sight, so were mangos. The sitting area for First Club members in the buffet was comfortable and all of the resort's personnel were nice and helpful. Restaurants didn't need reservations. House wine was good, which is rare in the resorts we have been to. Since we were so close to the Xcaret park, we decided to take a day pass. biggest disappointment ever! The animals we saw were so sad looking, in unkept pens. The manatees were full of algea, in pools of water so dirty we felt like going in and cleaning them up! The walking river was fun but way too full of people and you were either kicked by someone's flippers or trying to swim without kicking someone else... Food on the site was very expensive so we went back to eat at the resort. We were so disappointed by our experience that we did not even bother going back to see the show at night (we are not show enthusiasts, we don't even go to the ones nightly at the resorts). My recommendation, choose activities from the AllTourNatives company.

    OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret Destination, responded to this review
     Dear juliecharbonneau2, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. We hope to have the pleasure to host you again. Regards.

    EVALUATION

    Round Indicators

    • july 26 2017
    • Couples

    montanoeric26

    “Occidental at X-Caret- Spectacular!”


    The Eco Park is gorgeous, entertaining, and the staff makes up for everything else. The rooms are beautifully decorated, the public areas like the beach and the pool looked clean and everything felt secured. I hope that next time i return to Playa del Carmen, its with my whole family , so thy can experience the hotel as I Did.


    EVALUATION

    Round Indicators

    • july 26 2017
    • Kingston-upon-Hull, United Kingdom
    • Family

    fayeclappison

    “Do not exchange your money in hotel! ”


    Lovely hotel, always looked presentable and clean. Staff were absolutely amazing, were always attentive, welcoming, and overall nice people who would do anything for you. Separate restaurants such as steak house were always nice, although portions were small but it was quality food so can't expect more. Buffet was very bland, repetitive not what you would expect from a luxury hotel, however food was always fresh. The only thing I would complain about this hotel is how much they rip you off. Do not exchange your money at the hotel as you get half as much as you do in Playa Del Carmen! Other things you have to pay for such as wifi were just crazy prices for a 4/5* hotel. we also had a wedding in the family and were expected to PAY money to have a celebratory dinner in one of the FREE restaurants and it ended up being hundreds of pounds just to reserve a few tables which we could of done for FREE? and people we're still coming into the restaurant so it was not reserved for just our family so why did we need to pay. wedding planners also forgot gazebo on wedding day so we were stood in blazing hot sun with no shade for wedding. Apart from that, lovely hotel, lovely staff, just minor things let my experience down. Entertainment on the night was very boring too, only reason I wouldn't come back.


    EVALUATION

    Round Indicators

    • july 26 2017
    • Motley, Minnesota

    Dana F

    “Pleasantly Surprised!”


    A group of us from Minnesota traveled to this resort in February 2017. I admit that I was a little leery due to some of the unfavorable reviews, but thought it looked amazing - so went with my gut! I'M GLAD WE DID! It is a beautiful resort attached to a eco park. The park pass is extra as well as dolphin swimming...but was interesting! Check in and check out went smoothly. Our very clean and comfortable rooms were in the main building so very convenient to one of the buffets and the nightly entertainment. The disco is fun (loud) and is close to late night TACOS and PIZZA! The staff are ALL very kind and accommodating! Ramon...what a great guy! When we would venture to the late night Taco/Pizza joint, Ramon would help us with our "language barrier"...HE IS SO MUCH FUN!!! The pools are great! We spent the majority of out time at the ocean "adult only" pool. The views are outstanding and Magdaly (sp?) was an awesome cocktail waitress! She was always so helpful, quick with our drinks and has the nicest smile!! The restaurants all had a nice variety and we never needed a reservation. The Asian restaurant was my favorite. Both buffets we great as well! We enjoyed this resort so much, that we are returning in December through New Years! I do feel as though I need to mention that on the 2nd to the last day, we DID have a problem with the AC in our room. It stopped working. We called the front desk immediately and were told they would have someone come right away. No one came until we called again late in the evening. The man that came to the room stated since it was late, he didn't have tools to fix it. By the next day - it appeared to be cooling the room a bit...but in the night - water was dripping from it on the floor, which we didn't realize until my brother in law had a nasty slip/fall in the middle of the night on his way to the bathroom. We called and reported it in the night and covered the floor with towels. We checked out that morning and reported the slip/fall again due to the dripping AC water...but no one seemed concerned. My brother in law never did hear anything from anyone, which made me a little disappointed...luckily he didn't have any permanent damage. We personally were never hounded about timeshares. I believe we were approached on 2 occasions, but simply said we weren't interested and that was that. It was a fun experience other than the wet floor and am SUPER EXCITED to head back there in December!


    EVALUATION

    Round Indicators

    • july 25 2017
    • Lake Oswego, Oregon
    • Couples

    apcquijote

    “OK, but I have been in Cancun in better hotels”


    The place is huge, a lot of food but not the level of service and attention we have experienced in other places. Still unconfortable the constant pressure the put on you to buy time share. We tried to talk with a manager. The reception sends you to the service desk, as you talk with the person you can't go higher but a coordinator. Managers are unaccessible. We were ask not to push it because they can be fired if a manager is called. Most staff of the hotel friendly and accessible but not an excellent service.


    OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Dear apcquijote, Thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. I am saddened to read that your stay was not according to your expectation, please know we make every attempt possible to offer you a memorable stay. We are truly sorry for your experience with the Vacation Club team, which is supposed to provide guests with personalized assistance and information about the hotel and services. Please know that I have discussed your feedback with the Vacation Club Director, who has addressed his staff about appropriate behavior. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

    EVALUATION

    Round Indicators

    • july 25 2017
    • Laval, Canada
    • Family

    juliecharbonneau2

    “Nature, animals and First Club”


    Fourth time in Riviera Maya (twice at the Barcelo Palace, once at the Grand Sirenis and first time at the Occidental Grand Xcaret). The location is beautiful, with a spanish colonial feel in the architecture but not overwhelming or tacky. You really feel that the resort has been built around the natural landscape, with mature trees and lavish greens everywhere. Deer, spder monkeys, coatis, seneques, turtles and plenty of iguanas and other lizards roam the grounds freely. An orange coloured stray cat named Prince Harry also elected residence at the First Club. Up to a dozen red macaws are put on display daily around the site. It bothered me that their wings were clipped and they could not fly around freely... We were upgraded to the First Club section, which meant a bigger, more comfortable room (which actually consisted of 2 adjoining rooms, with 1 king size bed in one and a living room with a sofa bed in the other. There also was a dining room and a small kitchen area with a microwave, fridge and coffee maker. We had 2 full bathrooms with showers. Better quality alcohol was served in the First Club Lounge, near the quiet pool as well as free wifi. Some pool chairs were reserved for First Club members but not necessarily better positioned around the pool. There also was an outside bar, hammacs and a ping pong table. We passed by but didn't go to the larger activity pool, as there were more people, loud music and more action (we like peace and quiet!) The beach area is man made. The lounge chairs, palapas and sun beds are lined up on multiple tiers along the man made bay. Since the bay is connected to the ocean, there are plenty of fish to look at near the edges on the boulders and coral. There is a reserved section for First Club members, with 2 jacuzzis, swings and day beds but it is not positioned near the water. If you are a big snorkling enthusiast this is not a place for you! A plus, compared to other resorts, is that you don't need a card to get a towel. Food was good but not as good as the Barcelo's. There was less choice and everything was less refined. Avocados were a rare sight, so were mangos. The sitting area for First Club members in the buffet was comfortable and all of the resort's personnel were nice and helpful. Restaurants didn't need reservations. House wine was good, which is rare in the resorts we have been to. Since we were so close to the Xcaret park, we decided to take a day pass. biggest disappointment ever! The animals we saw were so sad looking, in unkept pens. The manatees were full of algea, in pools of water so dirty we felt like going in and cleaning them up! The walking river was fun but way too full of people and you were either kicked by someone's flippers or trying to swim without kicking someone else... Food on the site was very expensive so we went back to eat at the resort. We were so disappointed by our experience that we did not even bother going back to see the show at night (we are not show enthusiasts, we don't even go to the ones nightly at the resorts). My recommendation, choose activities from the AllTourNatives company.


    OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret Destination, responded to this review
    Dear juliecharbonneau2, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. We hope to have the pleasure to host you again. Regards.

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