Vistas de la playa y del hotel  Occidental Grand Xcaret Resort

Occidental at Xcaret Destination

Texto: 90234 Resort in Playa del Carmen that combines the best natural setting with diverse leisure activities including the Xcaret Park. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 90234 4 out of 5 based on 11354 ratings. 11354 user reviews.
Occidental at Xcaret Destination reviewed by Trisha R on . Overall Horrible spent the week of March 7-14 . Property is now owned by the Barcelo chain. Pushy people everywhere that just in some cases won't take no for an answer. Location of property is GREAT, with all the... Rating: 1
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few footsteps away Xcaret Park

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Occidental at Xcaret Destination

4.0/5 Round Indicators
| 11394 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

4981

Very good

32% Complete

3745

Average

12% Complete

1467

Poor

6% Complete

687

Very poor

4% Complete

514

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    Round Indicators
    jennycr1981 McAllen, Texas. 03/21/2017 Family

    “stay away”

    I booked the reservation through barcelo website, there was a mistake when I received the confirmation email, my son was not included. I called the barcelo calling center and they told me they couldn't help me make the change, even though I stated I know I have to paid extra for my son. Barceló said they couldn't make the change, that I had to call the hotel directly, I called the hotel directly, they said they couldn't make the change, it had to be barcelo calling center, after three days of the same, I decided to book another room for my son (13 years old) and bring my sister to stay with him, because as the hotel staff told me, they could not place 2 adults and two kids in one room (son is 13, daughter is 8). When I arrived at the hotel, I had to fight them to have my son in the same building as myself. Then I found out, you could place two adults and two kids in one room. They knew I wasn't going to leave my son behind, and wasn't willing to loose the money I paid, so pressure me to get the extra room. There was monkey or some animal manure in my balcony, took them two days to clean it after multiple complaints. The beach area smells like sewer and there is sea weed. Tried 3 times to eat at la carte restaurants, were told there were several people in front of us, not truth. Then found out after 0900 pm they tried to send people away to the buffet, even though they have plenty of empty tables. People always bothering if wanted to purchase club membership. They tried to sell me the membership package lying stating that all Barceló Hotels are accessible with the membership, that's a lie, and not all hotels in their list have grand level privileges. the membership they are selling is a membership to Occidental Group, not Barceló in general. After stating my complaints, their response, if you are a member of the club, you wont have those problems. Response was, I don't need to pay extra at hotel four or five star hotels to get decent service. They weren't any beach towels available during my six day stay, frequent excuses, there were no towels cards, then no towels early in the morning, neither the afternoon. None of the things that Barceló offered during reservation were provided, no resort credit, not the welcoming gift, no free late check out, nothing. Their excuse to all the complaints, was we were recently bought by Barceló and we are still adjusting to the changes. Hotel is beautiful but the service quality is the poorest I have encounter in Cancun after all my trips there.
    Round Indicators
    Julie C 03/21/2017 Family

    “Family all inclusive ”

    This place is amazing. It's beautiful and great for kids. The staff are wonderful...great beds, delicious food and close to really amazing attractions. We felt the only annoying bit was you get hassled to buy into a time share.
    Round Indicators
    vintage10 Draper, Utah. 03/21/2017 Family

    “Our Family Party of 8 Loved Our Stay!”

    First of all - whatever you read about this place in an older review it has probably been addressed by the management. It seems they pay attention to the reviews and fix the problem. IE - we were never hassled to buy a timeshare and only approached once. All noisy construction on the elevators is complete. They are working to improve and clean the grounds constantly. The grounds at this resort are amazing. There are several large pools and separate areas with little 'rivers' between. It would take a few days just to explore the pool systems. The path to the beach is circuitous but Mr. Barceló has ordered the construction of a direct path from the main lobby to the beach which should be complete soon. You can view wildlife and ruins - and Macaws are perched at several places. Photographers were roaming the grounds with a trained monkey. Our grandchildren LOVED this and we bought some adorable photos from them. There was a little show every night outside the main restaurant area the kids could participate in and a Kids Club with a few activities and a toddler pool and swingset/fort. The resort is right next to the Xcaret Eco Park. You should take advantage of the proximity to this park. Two days at the park is needed to see everything. There is a deal with the resort where you can get unlimited access to the park OR there is a MasterCard deal where you can get a second day at Xcaret free. You will want to explore both options to see which is best for you, but we LOVED Xcaret and its closeness to the resort. Just a few short steps away from the shopping village. The service at the resort is very good to excellent. We did feel the need to tip and usually tipped $5 for our maid and our table of 8 in the buffet and $10 or more in the restaurants. Maybe we did not tip enough? After a few days a convention came to the resort and the eateries were pretty busy and the service fell off a bit. The shops at the resort are nice, and, other than the general store, prices were not that bad. We felt most comfortable paying and tipping in Mexican pesos. We did find that some restaurant servers got very busy and were not able to refill water glasses or drinks as we had asked - AND getting our food at a few of the specialty restaurants took a very long time. I only say this because I believe resort management will see this and work to fix the problem. This was the only bad thing about our resort stay and it was hard to have to wait so long with small children in the party. So stick to the buffets if this is a concern. We liked the Italian restaurant best. We are not drinkers but I suspect the free drinks could be a big perk of the resort. The food at the buffets is pretty good - not gourmet, but good. Tons of options. The food at the specialty restaurants was not really that much better than the buffet food. Their salad bars had some yummy options but expect small main course portions when your plates come out. I liked that the buffet offerings and décor varied a bit each night - never the exact same thing. Eat at the Beach Club buffet as often as possible. It is a magical venue. Avoid the pizza restaurant! :) The grounds were VERY nicely handicapped accessible for my sister on her electric scooter. We made arrangements ahead of time for the scooter with Alex at PlayaMobility.com. He takes great pride in providing excellent service and is very honest and speaks English fluently. We were very happy with the company. Our ground floor room had a bit of a rising-damp, jungle-mold issue - NOT a cleanliness problem. The rooms were VERY clean. I will ask for a 2nd or 3rd floor room next time and book through Barcelo for a perfect stay. We will be back! :)
    Round Indicators
    Laurence W Worthing, England, United Kingdom. 03/21/2017

    “first time in mexico”

    A nice hotel for the money we paid,we had a virgin club room which was fine, nice king size bed,tea coffee making unit,small fride/mini bar (water, soft drinks, beer,)decent shower,hot water all Times. No problems with check in , Food Breakfast,Buffett style,either in the main building , or down by the lagoon/beach. Both offer a good selection,eggs fried,scrambled,omelettes (cooked to order )very crispy bacon ,mushrooms,refried beans,hash Brown's,and some Mexican special's,different breads,jams ect. Porridge,hot chocolate,waffles,pancakes,cakes biscuits. Fruit spreads,cheeses,cold meats. If you can't find something to eat here you may as well stay at home ! Lunch Snack bars near pools,burgers,hotdogs ect. For bigger selection go to the main buffet's,the two already mentioned plus another in the middle of grounds above pool bar, Here you will again find all sorts meat, fish ,pasta (cooked to order )salad bars,Mexican food,dessert section. They also have ice cream machines,just help yourself. Dinner Main buffet under reception,or fish restaurant over pool bar does do a few other dishes (surf and gruff,chicken,). There's also four other dinner restaurants in main complex,Italian,Chinese,Mexican,steak, The complex is set in grounds with jungle around and the wild life is like being in a zoo,deer,monkeys, parrots,things we called meerkats(they weren't but hey,twenty five showed up one morning for my Mrs to feed them bananas)lizards,all sorts. There is a tendency for the reps from the hotel to try and get you to go to the gold section, this is like a time share,just be very firm tell them you're not interested,then you don't get hassled. The lagoon inlet leads from sea to small beach ,all very nice. In conclusion Comfortable,clean,good selection of food,inclusive drinks good brand names,rum gin vodka whiskey ect. All staff we spoke to were helpfully,and pleasant. Very hot take high factor sun block. Go out by taxi to player de Carmen,good shops fifth avenue(cost 160 pascoe's ) free shows down the square ,just off fifth. Lots going on in hotel shows,. Trying hard to please.
    Round Indicators
    kimmer0107 Princeton, New Jersey. 03/20/2017 Family

    “Spring Break 2017”

    The resort grounds are beautiful. The lush jungle and animals on site make it fun to walk the resort looking to find the monkeys or deer or birds hiding in the lush greenery. The rooms were adequate, albeit the temperature control was lacking. It was either too hot and humid or too cold. The food was good in each restaurant we dined at, the kids especially liked Paco's Tacos, when a night snack was in order. The adult pool is less of a pool and more of an pond of sea water that grows stagnant with the heat of the day. The staff are just doing there jobs, they are not friendly, as in the other resorts I have stayed. The check in was slow and instead of asking me to spell my name just spent 20 minutes guessing various spellings before giving up. Calls to the front desk were rarely answered. Entertainment staff was essentially non existent at pools or beach.

    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    EVALUATION

    Round Indicators

    • march 21 2017
    • McAllen, Texas
    • Family

    jennycr1981

    “stay away”


    I booked the reservation through barcelo website, there was a mistake when I received the confirmation email, my son was not included. I called the barcelo calling center and they told me they couldn't help me make the change, even though I stated I know I have to paid extra for my son. Barceló said they couldn't make the change, that I had to call the hotel directly, I called the hotel directly, they said they couldn't make the change, it had to be barcelo calling center, after three days of the same, I decided to book another room for my son (13 years old) and bring my sister to stay with him, because as the hotel staff told me, they could not place 2 adults and two kids in one room (son is 13, daughter is 8). When I arrived at the hotel, I had to fight them to have my son in the same building as myself. Then I found out, you could place two adults and two kids in one room. They knew I wasn't going to leave my son behind, and wasn't willing to loose the money I paid, so pressure me to get the extra room. There was monkey or some animal manure in my balcony, took them two days to clean it after multiple complaints. The beach area smells like sewer and there is sea weed. Tried 3 times to eat at la carte restaurants, were told there were several people in front of us, not truth. Then found out after 0900 pm they tried to send people away to the buffet, even though they have plenty of empty tables. People always bothering if wanted to purchase club membership. They tried to sell me the membership package lying stating that all Barceló Hotels are accessible with the membership, that's a lie, and not all hotels in their list have grand level privileges. the membership they are selling is a membership to Occidental Group, not Barceló in general. After stating my complaints, their response, if you are a member of the club, you wont have those problems. Response was, I don't need to pay extra at hotel four or five star hotels to get decent service. They weren't any beach towels available during my six day stay, frequent excuses, there were no towels cards, then no towels early in the morning, neither the afternoon. None of the things that Barceló offered during reservation were provided, no resort credit, not the welcoming gift, no free late check out, nothing. Their excuse to all the complaints, was we were recently bought by Barceló and we are still adjusting to the changes. Hotel is beautiful but the service quality is the poorest I have encounter in Cancun after all my trips there.


    EVALUATION

    Round Indicators

    • march 21 2017
    • Family

    Julie C

    “Family all inclusive ”


    This place is amazing. It's beautiful and great for kids. The staff are wonderful...great beds, delicious food and close to really amazing attractions. We felt the only annoying bit was you get hassled to buy into a time share.


    EVALUATION

    Round Indicators

    • march 21 2017
    • Draper, Utah
    • Family

    vintage10

    “Our Family Party of 8 Loved Our Stay!”


    First of all - whatever you read about this place in an older review it has probably been addressed by the management. It seems they pay attention to the reviews and fix the problem. IE - we were never hassled to buy a timeshare and only approached once. All noisy construction on the elevators is complete. They are working to improve and clean the grounds constantly. The grounds at this resort are amazing. There are several large pools and separate areas with little 'rivers' between. It would take a few days just to explore the pool systems. The path to the beach is circuitous but Mr. Barceló has ordered the construction of a direct path from the main lobby to the beach which should be complete soon. You can view wildlife and ruins - and Macaws are perched at several places. Photographers were roaming the grounds with a trained monkey. Our grandchildren LOVED this and we bought some adorable photos from them. There was a little show every night outside the main restaurant area the kids could participate in and a Kids Club with a few activities and a toddler pool and swingset/fort. The resort is right next to the Xcaret Eco Park. You should take advantage of the proximity to this park. Two days at the park is needed to see everything. There is a deal with the resort where you can get unlimited access to the park OR there is a MasterCard deal where you can get a second day at Xcaret free. You will want to explore both options to see which is best for you, but we LOVED Xcaret and its closeness to the resort. Just a few short steps away from the shopping village. The service at the resort is very good to excellent. We did feel the need to tip and usually tipped $5 for our maid and our table of 8 in the buffet and $10 or more in the restaurants. Maybe we did not tip enough? After a few days a convention came to the resort and the eateries were pretty busy and the service fell off a bit. The shops at the resort are nice, and, other than the general store, prices were not that bad. We felt most comfortable paying and tipping in Mexican pesos. We did find that some restaurant servers got very busy and were not able to refill water glasses or drinks as we had asked - AND getting our food at a few of the specialty restaurants took a very long time. I only say this because I believe resort management will see this and work to fix the problem. This was the only bad thing about our resort stay and it was hard to have to wait so long with small children in the party. So stick to the buffets if this is a concern. We liked the Italian restaurant best. We are not drinkers but I suspect the free drinks could be a big perk of the resort. The food at the buffets is pretty good - not gourmet, but good. Tons of options. The food at the specialty restaurants was not really that much better than the buffet food. Their salad bars had some yummy options but expect small main course portions when your plates come out. I liked that the buffet offerings and décor varied a bit each night - never the exact same thing. Eat at the Beach Club buffet as often as possible. It is a magical venue. Avoid the pizza restaurant! :) The grounds were VERY nicely handicapped accessible for my sister on her electric scooter. We made arrangements ahead of time for the scooter with Alex at PlayaMobility.com. He takes great pride in providing excellent service and is very honest and speaks English fluently. We were very happy with the company. Our ground floor room had a bit of a rising-damp, jungle-mold issue - NOT a cleanliness problem. The rooms were VERY clean. I will ask for a 2nd or 3rd floor room next time and book through Barcelo for a perfect stay. We will be back! :)


    EVALUATION

    Round Indicators

    • march 21 2017
    • Worthing, England, United Kingdom

    Laurence W

    “first time in mexico”


    A nice hotel for the money we paid,we had a virgin club room which was fine, nice king size bed,tea coffee making unit,small fride/mini bar (water, soft drinks, beer,)decent shower,hot water all Times. No problems with check in , Food Breakfast,Buffett style,either in the main building , or down by the lagoon/beach. Both offer a good selection,eggs fried,scrambled,omelettes (cooked to order )very crispy bacon ,mushrooms,refried beans,hash Brown's,and some Mexican special's,different breads,jams ect. Porridge,hot chocolate,waffles,pancakes,cakes biscuits. Fruit spreads,cheeses,cold meats. If you can't find something to eat here you may as well stay at home ! Lunch Snack bars near pools,burgers,hotdogs ect. For bigger selection go to the main buffet's,the two already mentioned plus another in the middle of grounds above pool bar, Here you will again find all sorts meat, fish ,pasta (cooked to order )salad bars,Mexican food,dessert section. They also have ice cream machines,just help yourself. Dinner Main buffet under reception,or fish restaurant over pool bar does do a few other dishes (surf and gruff,chicken,). There's also four other dinner restaurants in main complex,Italian,Chinese,Mexican,steak, The complex is set in grounds with jungle around and the wild life is like being in a zoo,deer,monkeys, parrots,things we called meerkats(they weren't but hey,twenty five showed up one morning for my Mrs to feed them bananas)lizards,all sorts. There is a tendency for the reps from the hotel to try and get you to go to the gold section, this is like a time share,just be very firm tell them you're not interested,then you don't get hassled. The lagoon inlet leads from sea to small beach ,all very nice. In conclusion Comfortable,clean,good selection of food,inclusive drinks good brand names,rum gin vodka whiskey ect. All staff we spoke to were helpfully,and pleasant. Very hot take high factor sun block. Go out by taxi to player de Carmen,good shops fifth avenue(cost 160 pascoe's ) free shows down the square ,just off fifth. Lots going on in hotel shows,. Trying hard to please.


    EVALUATION

    Round Indicators

    • march 20 2017
    • Princeton, New Jersey
    • Family

    kimmer0107

    “Spring Break 2017”


    The resort grounds are beautiful. The lush jungle and animals on site make it fun to walk the resort looking to find the monkeys or deer or birds hiding in the lush greenery. The rooms were adequate, albeit the temperature control was lacking. It was either too hot and humid or too cold. The food was good in each restaurant we dined at, the kids especially liked Paco's Tacos, when a night snack was in order. The adult pool is less of a pool and more of an pond of sea water that grows stagnant with the heat of the day. The staff are just doing there jobs, they are not friendly, as in the other resorts I have stayed. The check in was slow and instead of asking me to spell my name just spent 20 minutes guessing various spellings before giving up. Calls to the front desk were rarely answered. Entertainment staff was essentially non existent at pools or beach.


    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

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