Vistas de la playa y del hotel  Occidental Grand Xcaret Resort

Occidental at Xcaret Destination

Texto: 90234 Resort in Playa del Carmen that combines the best natural setting with diverse leisure activities including the Xcaret Park. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 90234 4 out of 5 based on 11354 ratings. 11354 user reviews.
Occidental at Xcaret Destination reviewed by Trisha R on . Overall Horrible spent the week of March 7-14 . Property is now owned by the Barcelo chain. Pushy people everywhere that just in some cases won't take no for an answer. Location of property is GREAT, with all the... Rating: 1
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few footsteps away Xcaret Park

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Occidental at Xcaret Destination

4.0/5 Round Indicators
| 11403 Reviews

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GUESTS’ SCORE

Excellent

43% Complete

4985

Very good

32% Complete

3747

Average

12% Complete

1470

Poor

6% Complete

687

Very poor

4% Complete

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    megs_4891 Winnipeg, Canada. 03/23/2017 Couples

    “Decent, but won't come back”

    Our second time to the Mayan and it was better the first time around. We chose this resort simply because it looked amazing on the site and we read a few reviews and discounts were available for Xcaret Park... We travelled with Transat, which was a mistake - their reps at the hotel don't give accurate info nor do they stand by what they say. We had to threaten to call their head office to complain about their lack of communication before we got the discount that was promised for Xcaret Park. (We were told upon our arrival that if we book through the Transat agent that we would receive $20/person off of the entry fee; no expiry was given to this deal and the 'new rep' said it wasn't available 5 days later when we went to get our tickets). FOOD The food was pretty decent. Breakfast was great, had a custom omelette from the omelette bar each morning that we were up before 11 (haha). Lots of fruit, bacon, sausages, French toast, etc. Smoothies and fresh juice were available as well. The lunch buffet was great - with a pasta bar, sandwiches, cheeses, meats, etc. We only went to the a la Carte's for dinner as there are no reservations and the wait times were minimal (we waited for maybe 20 minutes once and maybe 5-10 a couple of times, but most of the time, got in right away.) The snack bar had the exact same food every single day (burgers, pizza, hotdogs, fries, chicken burgers, fruit). The Steak House was pretty good (the fillet with Cajun rub is my fave.) Italian/Mediterranean Restaurant was disappointing the first time we went, but we gave it another shot and weren't disappointed - went twice more and it was great! Miguel was our waiter and was incredible! Always on top of drinks, making sure we were satisfied with everything and brought us more bread without us asking for any. Just a great asset! The Mexican Restaurant was also very good, as was the Seafood Restaurant! The fish tacos are a great appetizer! They have 2 snack restaurants (Pacos Tacos and the Piazza) which have great food (make your own pizza and tacos). YUM! POOLS The pools were nice. The pool bar was always full, so we spent our time at the 'quiet pool' where we met some fantastic people with whom we ended up meeting up with multiple times and made the 'quiet pool' our place and it wasn't all that quiet with us all together. Haha The service around the pool for drinks wasn't all that great, even with tipping 20Pesos each time. Save your money and maybe tip every second or third time - the bar is 50 feet away from the pool side anyways, so might as well get it yourself instead of waiting 20-30 minutes for a drink. BEACH Not quite how it is portrayed. It's a small man-made beach, which is fine. However, it was not cleaned once while we were there which made it look a little dingy simply based on the about of green algae and seaweed that had washed up on the beach. The barrier that keeps the heavier waves out of the 'lagoon' needs to be cleaned as it is COVERED with algae. The chairs and beds are in 3 levels to give more people space to sit. I watched a couple take 2 chairs, leave their towels there and leave for 4 hours (it was a beach day for us) before returning, meanwhile people were leaving their items and towels on heaps by the stairs as there was nowhere else to leave it while they went swimming. No staff was making sure that people are actually utilizing the space (just more of an irritating circumstance, but still...) ROOM We were greeted with a bottle of tequila, chocolate covered strawberries, bowl of fruit and champagne in our room, which was lovely! The room itself was decent, but key cards need to be left in the reader in the room to keep the AC on. Make sure you get at least 2 cards. Also, the AC wasn't working when we checked in, so our first night was VERY warm, but it was fixed shortly after breakfast the following day. Also, the housekeeper kept taking out the keycard from the reader after cleaning the room, which was not great considering we went to Playa Del Carmen for the day and when we returned, it was hot in our room... it was +36 outside and about +28 in the room... cooler than outside, but still warmer than was comfortable. The bed was comfortable and the bathroom clean. Sadly, we had to ask numerous time for towels as 3 were given on the first day but only 2 were left on any given day... also, I used the only facecloth on day#1 and was never given a replacement once it was taken by housekeeping, even after requesting another twice. Also, our view was disappointing - we were supposed to have garden view, but we overlooked a service road, which had trucks and workers going up and down beginning at 6am. SHOPPING Disappointing, to say the least. There is a long canal that apparently used to be full of shops (according to a guest we spoke to who can stayed here 3 years ago) - it's now home to 5 shops (there are 12-15 empty stores). It used to be bumping and had music playing and was lively and rivalled 5th Ave in Playa. Not anymore. It's also overpriced (as expected). SHOWS We watched a few of the shows and our fave was by far the Michael Jackson Tribute. The gentleman who portrays MJ is flown in from Argentina and is amazing!! The PopStar Revue is also good. They have Childrens activities, including movies each night (Lion King, Frozen, Trolls were each shown) and kids are asked to join the resident kids club director to dance and play games on stage. Super cute. There's nightly live music in the lobby (saxophone, guitar, flute, violin) was very nice. TIMESHARE We were stopped NUMEROUS time for the first 5 days of our 2 week trip, sometimes by the same 'concierges' and offered a chance to view 'what we are missing' as we aren't part of the 'vacation club'. We declined each time. After the 4th time, I just remembered the young mans name and kept telling other 'concierges' that we were taken care of by 'Pedro' so they would stop bugging us. They are stationed in each building at the base of the stairs so you have no choice but to walk past them each time you leave or return to your room. One woman asked what room we were in so she could mark us down so we wouldn't be asked again. I gave her our room number twice before I finally told her to leave us alone. WIFI I personally just used my phone and tethered to my iPad, as it was cheaper. The hotel wants $15US/day per drevice or $80USD for a week for 4 devices. You also have the option of getting 60 minutes of free wifi every 24 hours in the lobby per device... IF IT WORKS. We found it cut out often and sometimes didn't connect but still counted down. STAFF Most were very appreciative of tips (we always tipped our servers $50Pesos at the buffet/snack bar and $100Pesos at a la cartes). Most staff were also very accommodating and tried their hardest to make sure we were happy (except seemingly the wait staff at the pool). OTHER STUFF There is a coffee bar next to the lobby which guests are expected to pay extra for coffees, teas and desserts. Since this is an all inclusive resort, we were not expecting this and we're disappointed when we saw prices listed as high as Starbucks. There is a bountiful amount of wildlife on the resort, most noticeably, the Macaws that are stationed in pairs in the lobby and on the way to the rooms. They are nice to look at, especially in the morning. They do get loud the later on during the day it gets and it becomes tiring to listen to the echoing caws of the birds. There are fish in the fountain in the lobby, which leads to the canal and all the way to Xcaret Park. Iguanas are everywhere, including the pool areas. There are monkeys who actually climb onto the balconies and if you leave fruit out, they will steal it right away. There was a baby monkey cuddling with its mommy in the trees and it was so sweet! Flamingos are also found by the main pool in a corralled area. Deer and other animals are also found roaming around in the more heavily foliaged areas. If you like walking, take a walk around and go down towards the ruins. It's a great view of the aqua waters and you can see some great wildlife there as well. We saw fish, iguanas and some pelicans fishing. Vendors were at the resort a few times that we were there and were situated between the buffet and theatre. BE DILIGENT ABOUT PRICE AND BARTER! One vendor tried to get $75 for a leather belt from us... we got him down to $25 and still ended up paying too much (found the EXACT same belt in Cozumel for $15). We found that there is a LACK OF SECURITY on the resort as we watched another guest go from chair to chair at all of the pools taking beach bags, floaties/rafts, sunscreen, hats, towels, etc. One of the guests that we frequently hung out with approached the shady guy and asked about a floatie that he had (his child's floatie had been taken from the restaurant at lunch and this shady guy had it under his arm). Mr. Shady said that he is in charge of all of the floatie she with his group (there was no one else with him). When he was done fronted further, he gave up the stolen floatie and took off. Staff didn't seem to care when this was reported. EXCURSIONS We went to Xcaret Park, which we paid $79USD/each and it was worth it. Bring your bathing suit and swim through the river! Do rent the flippers! Highly recommended! Otherwise it will take you forever. The show at the end of the day is soooo amazing! Definitely something to stay and see! We went to Tulum and didn't go with a tour. We had a Cab Driver just take us (along with my husbands aunt and uncle) for the day and just did over own thing. Instead of paying $120USD/each and having to do specific things at specific times, we spent $150USD between the 4 of us (including tip) for the driver to take us to Tulum, we had lunch ($10USD), explored the ruins ($4USD), swam in the ocean, followed another tour and heard all about the history, etc., went to a Xenote ($450Pesos) then went back to the resort for dinner. Great day! Took the Ferry to Cozumel ($140Pesos/each-round trip). If you get motion sickness... take Dramamine or gravol about 25 minutes before getting on the boat. I got so sick even after taking gravol before heading over and a Dramamine before coming back. I think maybe I was the exception, not the rule. But Cozumel is a great shopping destination and has some great little spots for pictures. Cute little restaurants, as well. Xplor looked great, but we just ran out of time before we could make it over there. Some people that we meet up with went and said that it is definitely worth it if you're into ATVs, zip lining and other adventure seeking stuff. All in all, it was a decent vacation, but there better resorts in the Mayan to choose from. (We stayed at Sandos Caracol 8 years ago and it was amazing!)
    Round Indicators
    Karenl202 Arvada, Colorado. 03/23/2017 Family

    “Firt time in Mexico”

    We stayed at the First Club area as our son is a member. The employees were fantastic! Our room was SO clean, mopped every day. I ruined my knee and had a wheel chair right away. The elevator was not working to go eat on th 2nd floor restaurants, however. The food was delicious Our favorites were the Asaian one and the Italian one. The best thing is access to Xcaret Park. If you are a lover of beaches,this is not your place. Small beach, but great pools!
    Round Indicators
    randip97206 Portland, Oregon. 03/23/2017 Couples

    “Fun experience”

    Nice resort, fun having all the wild life around but some draw backs were, the margaritas are horrible, The food is just okay and they really want to sell you on the club membership! We never received a towel card and didn't always get asked for room number when checking them in and out but they say you will be charged if you don't return them, so we had to offer our room number!! The first day we were there they ran out of towels by 10:30?!! Our hair dryer was broken and it took two attempts to get a new one, which wasn't new and kept overheating! The jacuzzi in the spa, was not hot and I fell getting in because the steps are steep, I cut my toe on something!! The massages were nice though.
    Round Indicators
    Corin M Montrose. 03/23/2017 Family

    “Spring Break ”

    This is our third time to Occidental Xcaret resort. We have stayed in the regular hotel rooms, first club as members and the grand level. We will continue to go back to this resort as the staff throughout the whole entire resort are amazing, helpful, friendly and accommodating. Lots to see and do on the resort it's self. Nightly entertainment is always fabulous. The service in the restaurants are fantastic. The only downfall to this resort is that it doesn't have an actual beach. There is a cove where there is sand, chairs and you are able to snorkel and see fish. Lots of wildlife to observe throughout the resort. Cannot wait for the next visit. Thanks to Paulina, Ericka, Anneth, Mitzi, and Victor at the royal club for making our vacation fabulous.

    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to express our most sincere gratefulness for your loyalty year after year, and for your kind words. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. warm regards!!

    Round Indicators
    Agnes K Toronto, Canada. 03/23/2017 Family

    “Another superb vacation”

    Well, we went back to the Xcaret Royal Club for our 13th year, and, hard to believe after our 5 star review last year, but it actually got better. My favorite feature of the hotel is the location -- the view from the Royal Club restaurant is priceless. There is shade and sun around the exclusive Club pool, and the waiters come by so you can order whatever food or drink you desire. Close behind, second best part is the friendly Royal Club staff, who go out of their way to be helpful. It is really nice to have everyone you meet, from the gardener to the maid, greet you with a smile. Erika (the new Royal Club manager) and Mitzi made sure our stay was absolutely perfect, and the waiters (Pedro, Samuel, Daniel, Louis, Francesco, and many others whose name escapes me) were amazing. Especially when it came to refilling our glasses. :) Although the food was fantastic at the Royal Club restaurant last year, they managed to make it better this year. The portions are smaller but tastier and exquisitely presented, so you don't get as overstuffed and still have room for dessert and appetizer. If it's not on the menu, ask for it and they will do their best. Still no chocolate icecream, but the coconut icecream is a very worthy substitute. (In fact, I am convinced they must have happier cows in Mexico because all dairy tastes better there than in Canada). New feature is the daily welcome drinks, lets you try new mixed drinks. The rooms have been newly decorated which was refreshing. Wi-fi seems to have improved too. If you don't like walking and nature, this is not the right place for you! If you do, bring your camera -- you will delight in the deer that you meet in the mornings, or the monkeys that drop by to snack on the fruit in the trees around the pool, or the coatis that wiggle their noses in search of food, or all the other native fauna you can unexpectedly encounter on your walks. The maze of paths among trees and mayan ruins will keep you from getting bored. Great for bird watching too. There is no beach at the Royal Club, you will have to walk over to the hotel's sandy cove for a swim in the ocean, or to the adult-only sea pool beside it. Great snorkeling there, lots of fish, and being a protected cove, the waves are gentle. As every year, we took the length-of-stay pass to the adjoining Xcaret Eco Park. You just walk in from the hotel, two entrances available. If you go early when the park opens, you avoid the crowds, come back to the hotel for lunch and siesta, and you can go back for another afternoon walk or their not-to-be-missed night show before coming home for dinner. As a Royal Club guest, you can use any of the hotel facilities. There are many pools, activities, even a gym. The restaurants have great food too (ask for Jesus to wait on you at the Hacienda, Ishmael at the Olivos) and the Buffet is pretty good too (Gabino is the best waiter there). I am already looking forward to my next year's vacation at the Xcaret Royal Club.

    OccidentalatXcaret, Social media Coordibator at Occidental at Xcaret Destination, responded to this review
     We would like to express our most sincere gratefulness for your loyalty and choosing us year after year, and for your kind words. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. see you next year!!

    EVALUATION

    Round Indicators

    • march 23 2017
    • Winnipeg, Canada
    • Couples

    megs_4891

    “Decent, but won't come back”


    Our second time to the Mayan and it was better the first time around. We chose this resort simply because it looked amazing on the site and we read a few reviews and discounts were available for Xcaret Park... We travelled with Transat, which was a mistake - their reps at the hotel don't give accurate info nor do they stand by what they say. We had to threaten to call their head office to complain about their lack of communication before we got the discount that was promised for Xcaret Park. (We were told upon our arrival that if we book through the Transat agent that we would receive $20/person off of the entry fee; no expiry was given to this deal and the 'new rep' said it wasn't available 5 days later when we went to get our tickets). FOOD The food was pretty decent. Breakfast was great, had a custom omelette from the omelette bar each morning that we were up before 11 (haha). Lots of fruit, bacon, sausages, French toast, etc. Smoothies and fresh juice were available as well. The lunch buffet was great - with a pasta bar, sandwiches, cheeses, meats, etc. We only went to the a la Carte's for dinner as there are no reservations and the wait times were minimal (we waited for maybe 20 minutes once and maybe 5-10 a couple of times, but most of the time, got in right away.) The snack bar had the exact same food every single day (burgers, pizza, hotdogs, fries, chicken burgers, fruit). The Steak House was pretty good (the fillet with Cajun rub is my fave.) Italian/Mediterranean Restaurant was disappointing the first time we went, but we gave it another shot and weren't disappointed - went twice more and it was great! Miguel was our waiter and was incredible! Always on top of drinks, making sure we were satisfied with everything and brought us more bread without us asking for any. Just a great asset! The Mexican Restaurant was also very good, as was the Seafood Restaurant! The fish tacos are a great appetizer! They have 2 snack restaurants (Pacos Tacos and the Piazza) which have great food (make your own pizza and tacos). YUM! POOLS The pools were nice. The pool bar was always full, so we spent our time at the 'quiet pool' where we met some fantastic people with whom we ended up meeting up with multiple times and made the 'quiet pool' our place and it wasn't all that quiet with us all together. Haha The service around the pool for drinks wasn't all that great, even with tipping 20Pesos each time. Save your money and maybe tip every second or third time - the bar is 50 feet away from the pool side anyways, so might as well get it yourself instead of waiting 20-30 minutes for a drink. BEACH Not quite how it is portrayed. It's a small man-made beach, which is fine. However, it was not cleaned once while we were there which made it look a little dingy simply based on the about of green algae and seaweed that had washed up on the beach. The barrier that keeps the heavier waves out of the 'lagoon' needs to be cleaned as it is COVERED with algae. The chairs and beds are in 3 levels to give more people space to sit. I watched a couple take 2 chairs, leave their towels there and leave for 4 hours (it was a beach day for us) before returning, meanwhile people were leaving their items and towels on heaps by the stairs as there was nowhere else to leave it while they went swimming. No staff was making sure that people are actually utilizing the space (just more of an irritating circumstance, but still...) ROOM We were greeted with a bottle of tequila, chocolate covered strawberries, bowl of fruit and champagne in our room, which was lovely! The room itself was decent, but key cards need to be left in the reader in the room to keep the AC on. Make sure you get at least 2 cards. Also, the AC wasn't working when we checked in, so our first night was VERY warm, but it was fixed shortly after breakfast the following day. Also, the housekeeper kept taking out the keycard from the reader after cleaning the room, which was not great considering we went to Playa Del Carmen for the day and when we returned, it was hot in our room... it was +36 outside and about +28 in the room... cooler than outside, but still warmer than was comfortable. The bed was comfortable and the bathroom clean. Sadly, we had to ask numerous time for towels as 3 were given on the first day but only 2 were left on any given day... also, I used the only facecloth on day#1 and was never given a replacement once it was taken by housekeeping, even after requesting another twice. Also, our view was disappointing - we were supposed to have garden view, but we overlooked a service road, which had trucks and workers going up and down beginning at 6am. SHOPPING Disappointing, to say the least. There is a long canal that apparently used to be full of shops (according to a guest we spoke to who can stayed here 3 years ago) - it's now home to 5 shops (there are 12-15 empty stores). It used to be bumping and had music playing and was lively and rivalled 5th Ave in Playa. Not anymore. It's also overpriced (as expected). SHOWS We watched a few of the shows and our fave was by far the Michael Jackson Tribute. The gentleman who portrays MJ is flown in from Argentina and is amazing!! The PopStar Revue is also good. They have Childrens activities, including movies each night (Lion King, Frozen, Trolls were each shown) and kids are asked to join the resident kids club director to dance and play games on stage. Super cute. There's nightly live music in the lobby (saxophone, guitar, flute, violin) was very nice. TIMESHARE We were stopped NUMEROUS time for the first 5 days of our 2 week trip, sometimes by the same 'concierges' and offered a chance to view 'what we are missing' as we aren't part of the 'vacation club'. We declined each time. After the 4th time, I just remembered the young mans name and kept telling other 'concierges' that we were taken care of by 'Pedro' so they would stop bugging us. They are stationed in each building at the base of the stairs so you have no choice but to walk past them each time you leave or return to your room. One woman asked what room we were in so she could mark us down so we wouldn't be asked again. I gave her our room number twice before I finally told her to leave us alone. WIFI I personally just used my phone and tethered to my iPad, as it was cheaper. The hotel wants $15US/day per drevice or $80USD for a week for 4 devices. You also have the option of getting 60 minutes of free wifi every 24 hours in the lobby per device... IF IT WORKS. We found it cut out often and sometimes didn't connect but still counted down. STAFF Most were very appreciative of tips (we always tipped our servers $50Pesos at the buffet/snack bar and $100Pesos at a la cartes). Most staff were also very accommodating and tried their hardest to make sure we were happy (except seemingly the wait staff at the pool). OTHER STUFF There is a coffee bar next to the lobby which guests are expected to pay extra for coffees, teas and desserts. Since this is an all inclusive resort, we were not expecting this and we're disappointed when we saw prices listed as high as Starbucks. There is a bountiful amount of wildlife on the resort, most noticeably, the Macaws that are stationed in pairs in the lobby and on the way to the rooms. They are nice to look at, especially in the morning. They do get loud the later on during the day it gets and it becomes tiring to listen to the echoing caws of the birds. There are fish in the fountain in the lobby, which leads to the canal and all the way to Xcaret Park. Iguanas are everywhere, including the pool areas. There are monkeys who actually climb onto the balconies and if you leave fruit out, they will steal it right away. There was a baby monkey cuddling with its mommy in the trees and it was so sweet! Flamingos are also found by the main pool in a corralled area. Deer and other animals are also found roaming around in the more heavily foliaged areas. If you like walking, take a walk around and go down towards the ruins. It's a great view of the aqua waters and you can see some great wildlife there as well. We saw fish, iguanas and some pelicans fishing. Vendors were at the resort a few times that we were there and were situated between the buffet and theatre. BE DILIGENT ABOUT PRICE AND BARTER! One vendor tried to get $75 for a leather belt from us... we got him down to $25 and still ended up paying too much (found the EXACT same belt in Cozumel for $15). We found that there is a LACK OF SECURITY on the resort as we watched another guest go from chair to chair at all of the pools taking beach bags, floaties/rafts, sunscreen, hats, towels, etc. One of the guests that we frequently hung out with approached the shady guy and asked about a floatie that he had (his child's floatie had been taken from the restaurant at lunch and this shady guy had it under his arm). Mr. Shady said that he is in charge of all of the floatie she with his group (there was no one else with him). When he was done fronted further, he gave up the stolen floatie and took off. Staff didn't seem to care when this was reported. EXCURSIONS We went to Xcaret Park, which we paid $79USD/each and it was worth it. Bring your bathing suit and swim through the river! Do rent the flippers! Highly recommended! Otherwise it will take you forever. The show at the end of the day is soooo amazing! Definitely something to stay and see! We went to Tulum and didn't go with a tour. We had a Cab Driver just take us (along with my husbands aunt and uncle) for the day and just did over own thing. Instead of paying $120USD/each and having to do specific things at specific times, we spent $150USD between the 4 of us (including tip) for the driver to take us to Tulum, we had lunch ($10USD), explored the ruins ($4USD), swam in the ocean, followed another tour and heard all about the history, etc., went to a Xenote ($450Pesos) then went back to the resort for dinner. Great day! Took the Ferry to Cozumel ($140Pesos/each-round trip). If you get motion sickness... take Dramamine or gravol about 25 minutes before getting on the boat. I got so sick even after taking gravol before heading over and a Dramamine before coming back. I think maybe I was the exception, not the rule. But Cozumel is a great shopping destination and has some great little spots for pictures. Cute little restaurants, as well. Xplor looked great, but we just ran out of time before we could make it over there. Some people that we meet up with went and said that it is definitely worth it if you're into ATVs, zip lining and other adventure seeking stuff. All in all, it was a decent vacation, but there better resorts in the Mayan to choose from. (We stayed at Sandos Caracol 8 years ago and it was amazing!)


    EVALUATION

    Round Indicators

    • march 23 2017
    • Arvada, Colorado
    • Family

    Karenl202

    “Firt time in Mexico”


    We stayed at the First Club area as our son is a member. The employees were fantastic! Our room was SO clean, mopped every day. I ruined my knee and had a wheel chair right away. The elevator was not working to go eat on th 2nd floor restaurants, however. The food was delicious Our favorites were the Asaian one and the Italian one. The best thing is access to Xcaret Park. If you are a lover of beaches,this is not your place. Small beach, but great pools!


    EVALUATION

    Round Indicators

    • march 23 2017
    • Portland, Oregon
    • Couples

    randip97206

    “Fun experience”


    Nice resort, fun having all the wild life around but some draw backs were, the margaritas are horrible, The food is just okay and they really want to sell you on the club membership! We never received a towel card and didn't always get asked for room number when checking them in and out but they say you will be charged if you don't return them, so we had to offer our room number!! The first day we were there they ran out of towels by 10:30?!! Our hair dryer was broken and it took two attempts to get a new one, which wasn't new and kept overheating! The jacuzzi in the spa, was not hot and I fell getting in because the steps are steep, I cut my toe on something!! The massages were nice though.


    EVALUATION

    Round Indicators

    • march 23 2017
    • Montrose
    • Family

    Corin M

    “Spring Break ”


    This is our third time to Occidental Xcaret resort. We have stayed in the regular hotel rooms, first club as members and the grand level. We will continue to go back to this resort as the staff throughout the whole entire resort are amazing, helpful, friendly and accommodating. Lots to see and do on the resort it's self. Nightly entertainment is always fabulous. The service in the restaurants are fantastic. The only downfall to this resort is that it doesn't have an actual beach. There is a cove where there is sand, chairs and you are able to snorkel and see fish. Lots of wildlife to observe throughout the resort. Cannot wait for the next visit. Thanks to Paulina, Ericka, Anneth, Mitzi, and Victor at the royal club for making our vacation fabulous.


    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to express our most sincere gratefulness for your loyalty year after year, and for your kind words. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. warm regards!!

    EVALUATION

    Round Indicators

    • march 23 2017
    • Toronto, Canada
    • Family

    Agnes K

    “Another superb vacation”


    Well, we went back to the Xcaret Royal Club for our 13th year, and, hard to believe after our 5 star review last year, but it actually got better. My favorite feature of the hotel is the location -- the view from the Royal Club restaurant is priceless. There is shade and sun around the exclusive Club pool, and the waiters come by so you can order whatever food or drink you desire. Close behind, second best part is the friendly Royal Club staff, who go out of their way to be helpful. It is really nice to have everyone you meet, from the gardener to the maid, greet you with a smile. Erika (the new Royal Club manager) and Mitzi made sure our stay was absolutely perfect, and the waiters (Pedro, Samuel, Daniel, Louis, Francesco, and many others whose name escapes me) were amazing. Especially when it came to refilling our glasses. :) Although the food was fantastic at the Royal Club restaurant last year, they managed to make it better this year. The portions are smaller but tastier and exquisitely presented, so you don't get as overstuffed and still have room for dessert and appetizer. If it's not on the menu, ask for it and they will do their best. Still no chocolate icecream, but the coconut icecream is a very worthy substitute. (In fact, I am convinced they must have happier cows in Mexico because all dairy tastes better there than in Canada). New feature is the daily welcome drinks, lets you try new mixed drinks. The rooms have been newly decorated which was refreshing. Wi-fi seems to have improved too. If you don't like walking and nature, this is not the right place for you! If you do, bring your camera -- you will delight in the deer that you meet in the mornings, or the monkeys that drop by to snack on the fruit in the trees around the pool, or the coatis that wiggle their noses in search of food, or all the other native fauna you can unexpectedly encounter on your walks. The maze of paths among trees and mayan ruins will keep you from getting bored. Great for bird watching too. There is no beach at the Royal Club, you will have to walk over to the hotel's sandy cove for a swim in the ocean, or to the adult-only sea pool beside it. Great snorkeling there, lots of fish, and being a protected cove, the waves are gentle. As every year, we took the length-of-stay pass to the adjoining Xcaret Eco Park. You just walk in from the hotel, two entrances available. If you go early when the park opens, you avoid the crowds, come back to the hotel for lunch and siesta, and you can go back for another afternoon walk or their not-to-be-missed night show before coming home for dinner. As a Royal Club guest, you can use any of the hotel facilities. There are many pools, activities, even a gym. The restaurants have great food too (ask for Jesus to wait on you at the Hacienda, Ishmael at the Olivos) and the Buffet is pretty good too (Gabino is the best waiter there). I am already looking forward to my next year's vacation at the Xcaret Royal Club.


    OccidentalatXcaret, Social media Coordibator at Occidental at Xcaret Destination, responded to this review
    We would like to express our most sincere gratefulness for your loyalty and choosing us year after year, and for your kind words. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. see you next year!!

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