Hotel Beach Views  Occidental Grand Xcaret Resort

Occidental at Xcaret Destination

Texto: 90234 Resort in Playa del Carmen that combines the best natural setting with diverse leisure activities including the Xcaret Park. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 90234 4 out of 5 based on 12843 ratings. 12843 user reviews.
Occidental at Xcaret Destination reviewed by harrys02 on . Fantastic trip! 100% Recommendation! My girlfriend and I recently stayed at this hotel on our holiday. It was our first time in Mexico and so we weren't sure what to expect but this hotel was amazing! The whole appearance of the hotel... Rating: 5
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 12847 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

45% Complete

5809

Very good

32% Complete

4115

Average

12% Complete

1616

Poor

5% Complete

746

Very poor

4% Complete

561

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    Round Indicators
    ernest1441 09/18/2017 Couples

    “Great potential poor quality!”

    Hotel is in a wonderful location. Close to the parks and beaches. Problem I had was with customer service which was awful. Did not have all info when I got there. I had to find out from other guests. Check in lady was a lil bit two faces, her face could tell anybody she wasn't happy with what she was doing and all the info she gave us was vague and didn't even say thank you for choosing us nor happy to have you here and the check out guy didn't even say thanks for your visit nor visit us again nor have a good flight back to home, come back soon??? Anyways, food and drinks were good. Men are not allow to wear shorts in a la carte restaurants. Women are allow to go almost naked nobody will say anything. Weird! Restaurants are OK. Swimming pools and the fake beach are nice. Fitness center is small, has awful hours and equipment is in bad shape. Entertainments should be improved and dancers, especially men, do not know how to dance. Only one of the guys is really good. White man. Many songs and shows in English? We were in Mexico. Latino shows was what we expected. Xcaret park is awesome but hotel doesn't give discounts to guests. Does not good. It is a really nice hotel and will visit again. However, I hope they make some changes and train their employees a lil bit more on how to deal with guests and also do not let the information guys nor other employees lose your time when they try to sell you a membership. Not worth it. I will really visit again and I hope next time they improve quality.
    Round Indicators
    V7669FVstephenb Poinciana, Florida. 09/18/2017 Friends getaway

    “44th Wedding Anniversary”

    44th Wedding Anniversary to the Occidental Xcaret Resort. An absolute pleasure spending time in the sun, ocean, and rain forest. The staff was friendly and professional, the food was fantastic and the drinks were top notch. We loved it an will probably return.
    Round Indicators
    Sharon B London, England, United Kingdom. 09/17/2017 Couples

    “Like staying in paradise”

    The whole experience was excellent. Our room was great. There wasn't anything we would change. The staff were so friendly and were ready to help. Lots of choice with the food which was available most of the day. There were themed restaurants which were really good apart from the steak house which seemed to have a problem with mosquitos. The food was great but we also got bitten a lot in there. The river going through the hotel was lovely, a great touch and the ride to the park was good. The evening entertainment in the theatre was really good the times we stayed up to watch. Noted that the bars used good quality alcohol and we had many cocktails and countless tequila shots! There was good bar service by our pool area. Drinks were renewed as often as you wanted. Didn't need to get up or get out of the pool and water was always given with your drink. Our room was always left lovely, clean and fresh when we returned during the day. The whole hotel was like a nature reserve. If you don't like lizards and roaming wide animals it's not the place for you Next door is the Xcaret park which was a great experince and well worth a visit. They do a show in the park theatre in the evening which is excellent and tells about the history of Mexico. This is a must see! There were so many things to do and definately worth another visit.
    Round Indicators
    harrys02 London, United Kingdom. 09/17/2017 Couples

    “Fantastic trip! 100% Recommendation!”

    My girlfriend and I recently stayed at this hotel on our holiday. It was our first time in Mexico and so we weren't sure what to expect but this hotel was amazing! The whole appearance of the hotel was fantastically done, with work put into every small detail. The swimming pools are excellent, people clean them every day to make sure there are no leaves or any other debris in the water. There was more than enough beds and chairs so there was never any danger of not finding a space by the pool. The different restaurants catered to all styles and meant you could eat something different each night. The food was also brilliantly prepared and there was so much choice, especially for breakfast. There are also a lot of places to drink, from poolside bars to the sports bar and even a nightclub, each offering a wide selection of cocktails all of which are prepared in front of you. There is a show each night ranging from kids shows, to dancers, to a magician. However, I think what really makes this place special is the people that work there, every single person we met was very nice and more than happy to help with anything, they clearly enjoy their job. This is something I feel is taken for granted too often these days. Overall, I would strongly recommend this hotel to anyone who is looking to stay in Cancún. You will not be disappointed!!
    Round Indicators
    MDavies13 Swansea, United Kingdom. 09/17/2017 Family

    “Royal Level July-August ”

    We stayed at the Occidental for 2 weeks as a family of 4. The hotel is beautiful and spacious with everything you need a short walk away- there is a golf buggy train that goes around the hotel grounds for those who have difficulty walking, however, the walks are flat and paved and well thought out. We stayed at the Royal Level which, we feel, was worth every penny of the upgrade. The service was fantastic and personal with the waiting staff very friendly and knowledgeable- they couldn't do enough to make our stay as comfortable and memorable as possible. My children loved the exclusivity of the pool and having their drinks brought to them! All of the staff here were great - one of the grounds men took the time to talk about the animals and the plants around this part of the hotel, much to my sons delight - he never did see the snake though! Despite this being a large hotel we never felt like it was crowded or that we were surrounded by other holiday makers. The Royal Level provided the opportunity to truly relax away from the larger pool areas, bars and restaurants. We ate most of our meals at the Royal Level restaurant as the food and service here was fantastic. We did eat at a few of the other restaurants but preferred the setting and service of the Royal Level. Whilst the Royal Level rooms are spacious and thoroughly cleaned the furnishings are not overly luxurious. The mini bar was very well stocked each day and the nightly turn down service with honey left on the pillow was a nice touch. We stayed in block 32 which did not overlook any other buildings. Thank you to all of the Royal Level staff - we had an amazing holiday and hope one day to return.

    EVALUATION

    Round Indicators

    • september 18 2017
    • Couples

    ernest1441

    “Great potential poor quality!”


    Hotel is in a wonderful location. Close to the parks and beaches. Problem I had was with customer service which was awful. Did not have all info when I got there. I had to find out from other guests. Check in lady was a lil bit two faces, her face could tell anybody she wasn't happy with what she was doing and all the info she gave us was vague and didn't even say thank you for choosing us nor happy to have you here and the check out guy didn't even say thanks for your visit nor visit us again nor have a good flight back to home, come back soon??? Anyways, food and drinks were good. Men are not allow to wear shorts in a la carte restaurants. Women are allow to go almost naked nobody will say anything. Weird! Restaurants are OK. Swimming pools and the fake beach are nice. Fitness center is small, has awful hours and equipment is in bad shape. Entertainments should be improved and dancers, especially men, do not know how to dance. Only one of the guys is really good. White man. Many songs and shows in English? We were in Mexico. Latino shows was what we expected. Xcaret park is awesome but hotel doesn't give discounts to guests. Does not good. It is a really nice hotel and will visit again. However, I hope they make some changes and train their employees a lil bit more on how to deal with guests and also do not let the information guys nor other employees lose your time when they try to sell you a membership. Not worth it. I will really visit again and I hope next time they improve quality.


    EVALUATION

    Round Indicators

    • september 18 2017
    • Poinciana, Florida
    • Friends getaway

    V7669FVstephenb

    “44th Wedding Anniversary”


    44th Wedding Anniversary to the Occidental Xcaret Resort. An absolute pleasure spending time in the sun, ocean, and rain forest. The staff was friendly and professional, the food was fantastic and the drinks were top notch. We loved it an will probably return.


    EVALUATION

    Round Indicators

    • september 17 2017
    • London, England, United Kingdom
    • Couples

    Sharon B

    “Like staying in paradise”


    The whole experience was excellent. Our room was great. There wasn't anything we would change. The staff were so friendly and were ready to help. Lots of choice with the food which was available most of the day. There were themed restaurants which were really good apart from the steak house which seemed to have a problem with mosquitos. The food was great but we also got bitten a lot in there. The river going through the hotel was lovely, a great touch and the ride to the park was good. The evening entertainment in the theatre was really good the times we stayed up to watch. Noted that the bars used good quality alcohol and we had many cocktails and countless tequila shots! There was good bar service by our pool area. Drinks were renewed as often as you wanted. Didn't need to get up or get out of the pool and water was always given with your drink. Our room was always left lovely, clean and fresh when we returned during the day. The whole hotel was like a nature reserve. If you don't like lizards and roaming wide animals it's not the place for you Next door is the Xcaret park which was a great experince and well worth a visit. They do a show in the park theatre in the evening which is excellent and tells about the history of Mexico. This is a must see! There were so many things to do and definately worth another visit.


    EVALUATION

    Round Indicators

    • september 17 2017
    • London, United Kingdom
    • Couples

    harrys02

    “Fantastic trip! 100% Recommendation!”


    My girlfriend and I recently stayed at this hotel on our holiday. It was our first time in Mexico and so we weren't sure what to expect but this hotel was amazing! The whole appearance of the hotel was fantastically done, with work put into every small detail. The swimming pools are excellent, people clean them every day to make sure there are no leaves or any other debris in the water. There was more than enough beds and chairs so there was never any danger of not finding a space by the pool. The different restaurants catered to all styles and meant you could eat something different each night. The food was also brilliantly prepared and there was so much choice, especially for breakfast. There are also a lot of places to drink, from poolside bars to the sports bar and even a nightclub, each offering a wide selection of cocktails all of which are prepared in front of you. There is a show each night ranging from kids shows, to dancers, to a magician. However, I think what really makes this place special is the people that work there, every single person we met was very nice and more than happy to help with anything, they clearly enjoy their job. This is something I feel is taken for granted too often these days. Overall, I would strongly recommend this hotel to anyone who is looking to stay in Cancún. You will not be disappointed!!


    EVALUATION

    Round Indicators

    • september 17 2017
    • Swansea, United Kingdom
    • Family

    MDavies13

    “Royal Level July-August ”


    We stayed at the Occidental for 2 weeks as a family of 4. The hotel is beautiful and spacious with everything you need a short walk away- there is a golf buggy train that goes around the hotel grounds for those who have difficulty walking, however, the walks are flat and paved and well thought out. We stayed at the Royal Level which, we feel, was worth every penny of the upgrade. The service was fantastic and personal with the waiting staff very friendly and knowledgeable- they couldn't do enough to make our stay as comfortable and memorable as possible. My children loved the exclusivity of the pool and having their drinks brought to them! All of the staff here were great - one of the grounds men took the time to talk about the animals and the plants around this part of the hotel, much to my sons delight - he never did see the snake though! Despite this being a large hotel we never felt like it was crowded or that we were surrounded by other holiday makers. The Royal Level provided the opportunity to truly relax away from the larger pool areas, bars and restaurants. We ate most of our meals at the Royal Level restaurant as the food and service here was fantastic. We did eat at a few of the other restaurants but preferred the setting and service of the Royal Level. Whilst the Royal Level rooms are spacious and thoroughly cleaned the furnishings are not overly luxurious. The mini bar was very well stocked each day and the nightly turn down service with honey left on the pillow was a nice touch. We stayed in block 32 which did not overlook any other buildings. Thank you to all of the Royal Level staff - we had an amazing holiday and hope one day to return.


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