Hotel Beach Views  Occidental Grand Xcaret Resort

Occidental at Xcaret Destination

Texto: 90234 Resort in Playa del Carmen that combines the best natural setting with diverse leisure activities including the Xcaret Park. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 90234 4 out of 5 based on 13262 ratings. 13262 user reviews.
Occidental at Xcaret Destination reviewed by chaseb189 on . All Inclusive Vacation A beautiful resort in a beautiful location. The stay exceeded my expectations - based on staying at different resorts in the same area. The food, service, and overall experience was top notch. We... Rating: 4
map

Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 13255 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

45% Complete

6016

Very good

31% Complete

4224

Average

12% Complete

1667

Poor

5% Complete

776

Very poor

4% Complete

572

Filter by

Sort by

    Round Indicators
    neila697 Preston, United Kingdom. 11/19/2017 Couples

    “Good Holiday”

    Booked with Thomas Cook, Plus points - Fantastic holiday, Staff very friendly, Rooms clean, 2 week access to the park, Wildlife, David Diaz, Concierge very helpful. would definitely return. Negative points - Thomas Cook rep did not bother to turn up for his own welcome meeting and we had no contact for the duration of our visit, there were a number of questions we had to ask and a lot going on in the Hotel which we should have been made aware of. Not informed part of the pool including swim up Bar would be shut for refurbishment along with the Fish Restaurant, Guests reserving sunbeds with towels and never using them. Promised $950 vouchers to spend but these turned out to be multiple small amounts discount vouchers which had very little real value (we could have got the same amount knocked off without the vouchers for the couple we did use).
    Round Indicators
    Shawn M 11/17/2017 Couples

    “Overall good experience, food quality needs improvement”

    Overall the experience was very good. We stayed for 10 days for our honeymoon. The ecological park next door and unique atmosphere originally appealed to us, and it is a very unique and interesting place. The fact there are monkeys, (trained and clipped) Macaws, and all sorts of other natural wildlife is very cool. The staff is friendly but not overly so. I've unfortunately had a better experience at even a low grade hotel/resort in the US. There were one or two people who really tried to be friendly and helpful but overall the staff are generally like robots, nice enough not to be rude. There are also dozens of employees who insistently try to get you to take a hour plus long tour of their Royal perks which aren't at all worth the extra money. One lady was actually a bit rude when we continued to tell her we were not interested several times. They have people stationed all over the resort trying to coax you into this tour, even the guest services staff try to sell you on it - I did not expect that at all. The resort is extremely clean. Every morning we see several dozen staff sweeping, repainting, cleaning the lagoon, etc. And you'll see it all throughout the day. There's always someone sweeping, mopping, pressure washing something on the resort. Really very impressed by how hard they work to keep it clean. Onto the bad part... The food. The Al a Carte restaurants are on the same quality as the buffet, which is subpar to put it nicely. I never expected or considered just how low quality you could get when it comes to food... You can't get a chicken breast, but instead they serve bits of identifiable chicken, the beef is, well, I'm not sure it's actually beef to be honest. They don't have steaks, just hamburgers sometimes and what I would call a "hamburger steak" at the Al a Carte restaurant. They add a ton of spice and additives to the beef to mask the low quality and as a very frequent beef eater, I really am not sure it's actually from a cow (in taste, texture, or visual appearance). The breakfast is decent, but again a lot of lower quality foods.. stick to the omelette (egg) station when possible, the egg chef has been very helpful unlike the taco chef who can't be bothered to help someone who doesn't speak perfect Spanish. I've seen mold on some of the bread, some has been stale, so you'll have to be picky and careful about what you eat. There are ruins on site which are very cool to explore. The lagoon and especially the adult pool are very cool! The adult pool has a lot of fish and is super relaxing, it's right on the ocean and has a ton of wildlife (we saw tons of fish, a little crab, a big pelican). We've also see everything from monkeys, iguana's, little racoon type animals, some big rodents (but slightly cuter), and a few others around the resort. Overall B+ ranked. FAR from 5 Star resort, not even close but still a good place to spend some time and reasonably priced.
    Round Indicators
    slevans2017 Chilliwack, Canada. 11/17/2017 Couples

    “We will definately be back!”

    We had a wonderful experience at this resort. The staff were so amazing! Friendly and helpful. If I could, I would like to mention a few of your staff members that really stood out for us. Maricarmen Villasenor - Concierge at the beach, Otilio Serrano - server in the buffets, Angel Hernandez - Aquatic Activities, Emilio - lifeguard. They all certainly made our stay so memorable. Great house keeping (Claudia - building 12), very clean room. Good food. Beautiful resort. We will definitely be back, this time with our kids! Very family friendly.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Dear slevans2017, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. We hope to have the pleasure to host you again. Regards.

    Round Indicators
    Darrell F Trafford, Pennsylvania. 11/17/2017 Couples

    “Tropical Paradise”

    Very scenic park with Mayan ruins throughout, Spacious pools with plenty of activities and staff. Xcaret park literally a few minutes walk. well worth the price of $99ea for Occidental residents. Very clean rooms. Still looking for that perfect beach though, but that may be subjective, Tiered sand part of beach, you will have to walk down several groups of steps to water and the beach was rather crowded compared to the rest of the resort, You will literally swim with the fishes, sometimes nibble at your ankles.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Dear Darrell F, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are really glad to hear that you enjoyed your holiday very much and we will like to thank you to share your experience with us. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. We hope to have the pleasure to host you again. Regards.

    Round Indicators
    Ali E Swedesboro, New Jersey. 11/17/2017 Couples

    “Occidental @ Xcaret”

    My wife and I booked this after reading fairly good reviews about the rooms and snorkeling experience at the resort with limited notice after our cruise was cancelled due to the Hurricane. The resort is very nice upon arriving and was taken care of right away at the check-in desk. We were personally taken to our room and our bags were dropped off for us. The resort is bigger than you think and a lot of walking to get to places. Upon entering our building, 2 staff were our "personal" concierge and immediately were trying to see excursions and timeshares. We were not even in our room. Building 21. After politely telling them I am no interested, they let us go to our room. The room was as expected and clean. The couches were not comfortable. The bed was very comfy. We decided to get in our bathing suits and head to the beach. When coming to the lobby, we were once again hit with upselling for excursions. I was not happy and annoyed. Buffett food is OK, breakfast had the best choices. Service was OK. I will probably not come back as I felt like everyone was attempting to get a commission on an excursion or timeshare.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Dear Ali E, I am saddened to read that your stay was not according to your expectation, please know we make every attempt possible to offer you a memorable stay. We are very concerned that despite of several efforts, we unfortunately failed to please you during your stay. I will share your comments with the manager immediately to ensure we are maintaining the high level of service we pride ourselves on Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. Thank you for staying with us and I hope you will give us another opportunity to serve you. Regards.

    EVALUATION

    Round Indicators

    • november 19 2017
    • Preston, United Kingdom
    • Couples

    neila697

    “Good Holiday”


    Booked with Thomas Cook, Plus points - Fantastic holiday, Staff very friendly, Rooms clean, 2 week access to the park, Wildlife, David Diaz, Concierge very helpful. would definitely return. Negative points - Thomas Cook rep did not bother to turn up for his own welcome meeting and we had no contact for the duration of our visit, there were a number of questions we had to ask and a lot going on in the Hotel which we should have been made aware of. Not informed part of the pool including swim up Bar would be shut for refurbishment along with the Fish Restaurant, Guests reserving sunbeds with towels and never using them. Promised $950 vouchers to spend but these turned out to be multiple small amounts discount vouchers which had very little real value (we could have got the same amount knocked off without the vouchers for the couple we did use).


    EVALUATION

    Round Indicators

    • november 17 2017
    • Couples

    Shawn M

    “Overall good experience, food quality needs improvement”


    Overall the experience was very good. We stayed for 10 days for our honeymoon. The ecological park next door and unique atmosphere originally appealed to us, and it is a very unique and interesting place. The fact there are monkeys, (trained and clipped) Macaws, and all sorts of other natural wildlife is very cool. The staff is friendly but not overly so. I've unfortunately had a better experience at even a low grade hotel/resort in the US. There were one or two people who really tried to be friendly and helpful but overall the staff are generally like robots, nice enough not to be rude. There are also dozens of employees who insistently try to get you to take a hour plus long tour of their Royal perks which aren't at all worth the extra money. One lady was actually a bit rude when we continued to tell her we were not interested several times. They have people stationed all over the resort trying to coax you into this tour, even the guest services staff try to sell you on it - I did not expect that at all. The resort is extremely clean. Every morning we see several dozen staff sweeping, repainting, cleaning the lagoon, etc. And you'll see it all throughout the day. There's always someone sweeping, mopping, pressure washing something on the resort. Really very impressed by how hard they work to keep it clean. Onto the bad part... The food. The Al a Carte restaurants are on the same quality as the buffet, which is subpar to put it nicely. I never expected or considered just how low quality you could get when it comes to food... You can't get a chicken breast, but instead they serve bits of identifiable chicken, the beef is, well, I'm not sure it's actually beef to be honest. They don't have steaks, just hamburgers sometimes and what I would call a "hamburger steak" at the Al a Carte restaurant. They add a ton of spice and additives to the beef to mask the low quality and as a very frequent beef eater, I really am not sure it's actually from a cow (in taste, texture, or visual appearance). The breakfast is decent, but again a lot of lower quality foods.. stick to the omelette (egg) station when possible, the egg chef has been very helpful unlike the taco chef who can't be bothered to help someone who doesn't speak perfect Spanish. I've seen mold on some of the bread, some has been stale, so you'll have to be picky and careful about what you eat. There are ruins on site which are very cool to explore. The lagoon and especially the adult pool are very cool! The adult pool has a lot of fish and is super relaxing, it's right on the ocean and has a ton of wildlife (we saw tons of fish, a little crab, a big pelican). We've also see everything from monkeys, iguana's, little racoon type animals, some big rodents (but slightly cuter), and a few others around the resort. Overall B+ ranked. FAR from 5 Star resort, not even close but still a good place to spend some time and reasonably priced.


    EVALUATION

    Round Indicators

    • november 17 2017
    • Chilliwack, Canada
    • Couples

    slevans2017

    “We will definately be back!”


    We had a wonderful experience at this resort. The staff were so amazing! Friendly and helpful. If I could, I would like to mention a few of your staff members that really stood out for us. Maricarmen Villasenor - Concierge at the beach, Otilio Serrano - server in the buffets, Angel Hernandez - Aquatic Activities, Emilio - lifeguard. They all certainly made our stay so memorable. Great house keeping (Claudia - building 12), very clean room. Good food. Beautiful resort. We will definitely be back, this time with our kids! Very family friendly.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Dear slevans2017, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. We hope to have the pleasure to host you again. Regards.

    EVALUATION

    Round Indicators

    • november 17 2017
    • Trafford, Pennsylvania
    • Couples

    Darrell F

    “Tropical Paradise”


    Very scenic park with Mayan ruins throughout, Spacious pools with plenty of activities and staff. Xcaret park literally a few minutes walk. well worth the price of $99ea for Occidental residents. Very clean rooms. Still looking for that perfect beach though, but that may be subjective, Tiered sand part of beach, you will have to walk down several groups of steps to water and the beach was rather crowded compared to the rest of the resort, You will literally swim with the fishes, sometimes nibble at your ankles.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Dear Darrell F, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are really glad to hear that you enjoyed your holiday very much and we will like to thank you to share your experience with us. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. We hope to have the pleasure to host you again. Regards.

    EVALUATION

    Round Indicators

    • november 17 2017
    • Swedesboro, New Jersey
    • Couples

    Ali E

    “Occidental @ Xcaret”


    My wife and I booked this after reading fairly good reviews about the rooms and snorkeling experience at the resort with limited notice after our cruise was cancelled due to the Hurricane. The resort is very nice upon arriving and was taken care of right away at the check-in desk. We were personally taken to our room and our bags were dropped off for us. The resort is bigger than you think and a lot of walking to get to places. Upon entering our building, 2 staff were our "personal" concierge and immediately were trying to see excursions and timeshares. We were not even in our room. Building 21. After politely telling them I am no interested, they let us go to our room. The room was as expected and clean. The couches were not comfortable. The bed was very comfy. We decided to get in our bathing suits and head to the beach. When coming to the lobby, we were once again hit with upselling for excursions. I was not happy and annoyed. Buffett food is OK, breakfast had the best choices. Service was OK. I will probably not come back as I felt like everyone was attempting to get a commission on an excursion or timeshare.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Dear Ali E, I am saddened to read that your stay was not according to your expectation, please know we make every attempt possible to offer you a memorable stay. We are very concerned that despite of several efforts, we unfortunately failed to please you during your stay. I will share your comments with the manager immediately to ensure we are maintaining the high level of service we pride ourselves on Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. Thank you for staying with us and I hope you will give us another opportunity to serve you. Regards.

    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z