Exclusive offer when you book on Barcelo.com

Get a free room upgrade, free Wireless service, room service, access to a private lounge and much more when you book our Royal Level* category rooms on Barcelo.com

*Valid for stays from February 1, 2017 to December 31, 2017. Bookings made during the month of February. Restrictions apply. Cannot be combined with other promotions. Blackout dates and restricted quotas may apply. Promotion valid for Royal Level Luxury and Royal Level Junior Suite rooms.

Vistas de la playa y del hotel  Occidental Grand Xcaret Resort

Resort Credit
Up to US$500 per room and per stay in Resort Credit discount vouchers.*
*Resort Credit discounts cannot be accumulated with other discounts, offers or promotions. Additional restrictions may apply. Valid until 12/31/2017

The Unlimited Xcaret Xperience
package is designed exclusively for hotel guests, with which you can enjoy unlimited access to the Xcaret park during your stay.

Royal Level: a boutique hotel within the hotel
Guests will be able to enjoy personalized service, VIP amenities, an exclusive pool and bath, solarium with waiter service and much more. 

*Restrictions apply.

Occidental at Xcaret Destination

Texto: 90234 Resort in Playa del Carmen that combines the best natural setting with diverse leisure activities including the Xcaret Park. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 90234 4 out of 5 based on 11255 ratings. 11255 user reviews.
Occidental at Xcaret Destination reviewed by askbo on . Tropical jungle meets Caribbean blue I spent a week at the resort in February and could have easily extended my trip (had I not had family and a job awaiting my return to the U.S.). There is so much to do and see from walking the trails... Rating: 4
map

Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 11260 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

4916

Very good

32% Complete

3704

Average

12% Complete

1450

Poor

6% Complete

679

Very poor

4% Complete

511

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    Round Indicators
    veenorthwest london. 02/24/2017 Friends getaway

    “Beauiful Property”

    We spent a week at this beautiful property it’s only a short taxi raid way from Playa del Carmen. where you will find excellent shopping and great restaurants. If you are looking for beach holiday then this is not the place for you. The beach is a small Cove. The staff are extremely friendly and accommodating with the exception of the Seafood restaurant! The property has a good assortment of dining choices but it’s a shame the specialist restaurants don’t serve fresh or hot food. The buffet was by for the best choice. We did not make to the Xcaret Park next door but this hotel has easy access to the park and that is a plus! Overall, this was enjoyable trip and we would stay at this resort again.
    Round Indicators
    MrsStDunny Bridgend, United Kingdom. 02/24/2017 Couples

    “Amazing hotel, made our Honeymoon perfect!”

    We actually traveled to this hotel in May 2015, but I wasn't able to select that option, this is by far the best hotel we have ever been to, we upgraded to the Royal Club which we felt was definitely worth it, not only do you get your own exclusive area in the resort with pool, poolside food & restaurant you also get priority seating in all the other restaurants. Our room was very spacious & always cleaned to a very high standard, we had the usual flower/towel displays daily which we thought was lovely, but also on one of the nights we had our whole room/bed decorated and a lovely card & balloons saying congratulations on your wedding/Happy honeymoon, it really made us feel like we were special, which is what we'd paid for & what you want from a honeymoon. All the staff were brilliant, and friendly, always willing to help, every restaurant we went to (& we tried them all) the waiting staff & chefs were so friendly & even it was busy made the effort to make you feel like you were a VIP - perfect! We didn't spend a lot of time at the man made beach as it was very busy, but when we did visit it, it was beautiful & the fishes that swim in the lagoon were so beautiful. The resort is quite large so if you're not a fan of walking they have 'landtrains' like golf buggy's with extra carriages, but we like walking so it didn't bother us, plus it meant you got to walk amongst the wildlife, on our first night there we were walking to our room from checking in & a deer ran in front of us, on our morning walks to breakfast you'd see the monkey's swinging through the trees above you, and there are so many lizards of different colours & sizes it's so wonderful. The entertainment is good, the usual 2 week rota of acts, we didn't watch many of these though as we preferred drinking cocktails in the bar by the indoor river/fountain - which are amazing btw, very strong too :) We absolutely loved this holiday, and now we have a family we really want to try and come back to experience it as a family too. BEST HOTEL/HOLIDAY EVER!
    Round Indicators
    Maramon Regina. 02/23/2017 Couples

    “This place is amazing”

    After two weeks at the Royal Caribbean to the Occidental and it was heaven! It is a large resort and as OVC members have a special checkin. We weren't sure where to go and asked the first employee we saw. She didn't tell us where to go, we walked us to the club where we registered. This was the first example of the great people they have at this resort. We were lost a few times and every time one of the staff helped without asking. The staff here are fantastic, bartenders, maids, servers, groundskeepers, everyone. Food. We were very happy with the food at the restaurants and buffets. We really like the seafood restaurant, both the food and location by ocean are great. The other restaurants are located together in one building along with Paco Tacos and the pizza shop. My favourite was the Mexican steakhouse. The tacos at Paco's are made fresh and very tasty. The pizza is thin crust and aren't too bad. There is an English looking pub by Paco's sadly you can't get different beers. It has the same selection as the other bars. For breakfasts and lunches we alternated between the two buffet restaurants. The food at both were flavourful and there is good selection. The snack bar was surprising. Most just have burgers, hot dogs and fries. This snack bar is a buffet, fresh fruits, vegetables, hot and cold entrees. All very good. Bars. Alcohol beverages and beer are top notch. The bartenders mix drinks and don't use those slushy type machines. At the First Club (if you are a member) has a wider selection. Great service. Room. Our rooms were well maintained and comfortable. The air conditioning worked great which was very important after staying all day in the sun. There are lots of pictures of the room on TripAdvisor. We didn't have any complaints, but for the picky ... there were some paint drops, some scratches on the furniture, a water stain in one corner in the bathroom and the sink stoppers leaked. None were serious enough to affect our stay. Grounds. Wow! This resort has lush and varied grounds that are groomed along the pathway. You get the sense of being in a rain forest especially with the wildlife and birds. The pathways are wide with lots of room for the trolleys and for pedestrians. Beach. The beach area is small in a man made cove. This makes for a very calm swimming area, perfect for children. You can go snorkelling in the cove. We felt the snorkelling was better by the adult salt water pool. It is tricky to get into the water, but once you are in there is lots to see. Pools. There are three pools, an activity pool, a quiet pool and an adult salt water pool. All are well maintained. The resort was repairing the edge of the quiet pool while we were there. The resort was repairing, replacing a doing new construction. Barcelo is investing in the resort. We can't wait to return to the resort, unfortunately it will have to wait until we go to the Occidental in Punta Cana and Costa Rica.

    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We hope to have the pleasure to host you again.

    Round Indicators
    zara1213 Montreal, Canada. 02/23/2017 Couples

    “All the comfort of a 4 stars in the nature (With some useful tips)”

    One week stay as a couple. We have the standard room which is spacious, clean and very comfortable. Each building has its own concierge, so do not pay more. If you stop to ask them a few questions, they will offer you a ceramic Maya calendar as well as its traduction. You will be able to find there your astrological sign Maya. Thanks to Kambles for the information and few tricks to visit the site. It is possible to see the complete map in their web site If you are a lover of wildlife and flora, this is the perfect place. The site is large, but easily walkable. It takes 10-15 minutes to walk from the lobby to the small beach. Here are some tips that I think might be helpful to you; If you want to feed the animals, know that this is forbidden, but many give small pieces of bananas. The monkeys stand high in the trees, so if you have a balcony at the 3rd they will come to visit you. Be careful not to leave anything on your balconies! The food is taken by the monkeys and these can have fun throwing your clothes down even your cell phone! If you take a look at the map. The swimming pool on the left (between building 19 and 20), you will find music and young family as well as activities. The pool on the right, between building 17 and 14 is much quieter and the chairs are more comfortable. Initially, this pool was reserved for the club and the time sharing, but it was possible for us to be there every day. The gym is great with several cardio machines as well as a variety of body building equipment. I put pictures on TA's website. At the gym, there are towels, water and apples. The gym is the busiest between 4pm and 6pm. There is a wide variety of alcohol. I advise you to try the local drink called; Xtabentun. Anise and honey liqueur to take on ice or nature. The shops on the site are very attractive, but also expensive. It is possible to go to Playa DelCarmen and find the same cheaper items. The best time to negotiate your purchases is towards the end of the afternoon. There is a 24-hour medical clinic on site. Voila! I wish you a great stay and would not hesitate to return.

    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We hope to have the pleasure to host you again.

    Round Indicators
    cfenley88 San Francisco, California. 02/23/2017 Couples

    “My Amazing Wedding @ Xcaret”

    I had my wedding at this resort in Feb of 2017. It was nothing short of magical! Melanie and Luz made the entire process (which was over a year in the making!) a complete breeze. I was nervous with choosing a location before having a site visit. They were not pushy at all, so accommodating and quick over phone/email, they put all my worries at ease. All of our guests loved staying there. It was a great mix of an upscale resort combined with a jungle/beachy feel. The price was very reasonable for all-inclusive as well. We could not have had a more perfect wedding week at Occidental Xcaret!

    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We hope to have the pleasure to host you again.

    EVALUATION

    Round Indicators

    • february 24 2017
    • london
    • Friends getaway

    veenorthwest

    “Beauiful Property”


    We spent a week at this beautiful property it’s only a short taxi raid way from Playa del Carmen. where you will find excellent shopping and great restaurants. If you are looking for beach holiday then this is not the place for you. The beach is a small Cove. The staff are extremely friendly and accommodating with the exception of the Seafood restaurant! The property has a good assortment of dining choices but it’s a shame the specialist restaurants don’t serve fresh or hot food. The buffet was by for the best choice. We did not make to the Xcaret Park next door but this hotel has easy access to the park and that is a plus! Overall, this was enjoyable trip and we would stay at this resort again.


    EVALUATION

    Round Indicators

    • february 24 2017
    • Bridgend, United Kingdom
    • Couples

    MrsStDunny

    “Amazing hotel, made our Honeymoon perfect!”


    We actually traveled to this hotel in May 2015, but I wasn't able to select that option, this is by far the best hotel we have ever been to, we upgraded to the Royal Club which we felt was definitely worth it, not only do you get your own exclusive area in the resort with pool, poolside food & restaurant you also get priority seating in all the other restaurants. Our room was very spacious & always cleaned to a very high standard, we had the usual flower/towel displays daily which we thought was lovely, but also on one of the nights we had our whole room/bed decorated and a lovely card & balloons saying congratulations on your wedding/Happy honeymoon, it really made us feel like we were special, which is what we'd paid for & what you want from a honeymoon. All the staff were brilliant, and friendly, always willing to help, every restaurant we went to (& we tried them all) the waiting staff & chefs were so friendly & even it was busy made the effort to make you feel like you were a VIP - perfect! We didn't spend a lot of time at the man made beach as it was very busy, but when we did visit it, it was beautiful & the fishes that swim in the lagoon were so beautiful. The resort is quite large so if you're not a fan of walking they have 'landtrains' like golf buggy's with extra carriages, but we like walking so it didn't bother us, plus it meant you got to walk amongst the wildlife, on our first night there we were walking to our room from checking in & a deer ran in front of us, on our morning walks to breakfast you'd see the monkey's swinging through the trees above you, and there are so many lizards of different colours & sizes it's so wonderful. The entertainment is good, the usual 2 week rota of acts, we didn't watch many of these though as we preferred drinking cocktails in the bar by the indoor river/fountain - which are amazing btw, very strong too :) We absolutely loved this holiday, and now we have a family we really want to try and come back to experience it as a family too. BEST HOTEL/HOLIDAY EVER!


    EVALUATION

    Round Indicators

    • february 23 2017
    • Regina
    • Couples

    Maramon

    “This place is amazing”


    After two weeks at the Royal Caribbean to the Occidental and it was heaven! It is a large resort and as OVC members have a special checkin. We weren't sure where to go and asked the first employee we saw. She didn't tell us where to go, we walked us to the club where we registered. This was the first example of the great people they have at this resort. We were lost a few times and every time one of the staff helped without asking. The staff here are fantastic, bartenders, maids, servers, groundskeepers, everyone. Food. We were very happy with the food at the restaurants and buffets. We really like the seafood restaurant, both the food and location by ocean are great. The other restaurants are located together in one building along with Paco Tacos and the pizza shop. My favourite was the Mexican steakhouse. The tacos at Paco's are made fresh and very tasty. The pizza is thin crust and aren't too bad. There is an English looking pub by Paco's sadly you can't get different beers. It has the same selection as the other bars. For breakfasts and lunches we alternated between the two buffet restaurants. The food at both were flavourful and there is good selection. The snack bar was surprising. Most just have burgers, hot dogs and fries. This snack bar is a buffet, fresh fruits, vegetables, hot and cold entrees. All very good. Bars. Alcohol beverages and beer are top notch. The bartenders mix drinks and don't use those slushy type machines. At the First Club (if you are a member) has a wider selection. Great service. Room. Our rooms were well maintained and comfortable. The air conditioning worked great which was very important after staying all day in the sun. There are lots of pictures of the room on TripAdvisor. We didn't have any complaints, but for the picky ... there were some paint drops, some scratches on the furniture, a water stain in one corner in the bathroom and the sink stoppers leaked. None were serious enough to affect our stay. Grounds. Wow! This resort has lush and varied grounds that are groomed along the pathway. You get the sense of being in a rain forest especially with the wildlife and birds. The pathways are wide with lots of room for the trolleys and for pedestrians. Beach. The beach area is small in a man made cove. This makes for a very calm swimming area, perfect for children. You can go snorkelling in the cove. We felt the snorkelling was better by the adult salt water pool. It is tricky to get into the water, but once you are in there is lots to see. Pools. There are three pools, an activity pool, a quiet pool and an adult salt water pool. All are well maintained. The resort was repairing the edge of the quiet pool while we were there. The resort was repairing, replacing a doing new construction. Barcelo is investing in the resort. We can't wait to return to the resort, unfortunately it will have to wait until we go to the Occidental in Punta Cana and Costa Rica.


    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We hope to have the pleasure to host you again.

    EVALUATION

    Round Indicators

    • february 23 2017
    • Montreal, Canada
    • Couples

    zara1213

    “All the comfort of a 4 stars in the nature (With some useful tips)”


    One week stay as a couple. We have the standard room which is spacious, clean and very comfortable. Each building has its own concierge, so do not pay more. If you stop to ask them a few questions, they will offer you a ceramic Maya calendar as well as its traduction. You will be able to find there your astrological sign Maya. Thanks to Kambles for the information and few tricks to visit the site. It is possible to see the complete map in their web site If you are a lover of wildlife and flora, this is the perfect place. The site is large, but easily walkable. It takes 10-15 minutes to walk from the lobby to the small beach. Here are some tips that I think might be helpful to you; If you want to feed the animals, know that this is forbidden, but many give small pieces of bananas. The monkeys stand high in the trees, so if you have a balcony at the 3rd they will come to visit you. Be careful not to leave anything on your balconies! The food is taken by the monkeys and these can have fun throwing your clothes down even your cell phone! If you take a look at the map. The swimming pool on the left (between building 19 and 20), you will find music and young family as well as activities. The pool on the right, between building 17 and 14 is much quieter and the chairs are more comfortable. Initially, this pool was reserved for the club and the time sharing, but it was possible for us to be there every day. The gym is great with several cardio machines as well as a variety of body building equipment. I put pictures on TA's website. At the gym, there are towels, water and apples. The gym is the busiest between 4pm and 6pm. There is a wide variety of alcohol. I advise you to try the local drink called; Xtabentun. Anise and honey liqueur to take on ice or nature. The shops on the site are very attractive, but also expensive. It is possible to go to Playa DelCarmen and find the same cheaper items. The best time to negotiate your purchases is towards the end of the afternoon. There is a 24-hour medical clinic on site. Voila! I wish you a great stay and would not hesitate to return.


    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We hope to have the pleasure to host you again.

    EVALUATION

    Round Indicators

    • february 23 2017
    • San Francisco, California
    • Couples

    cfenley88

    “My Amazing Wedding @ Xcaret”


    I had my wedding at this resort in Feb of 2017. It was nothing short of magical! Melanie and Luz made the entire process (which was over a year in the making!) a complete breeze. I was nervous with choosing a location before having a site visit. They were not pushy at all, so accommodating and quick over phone/email, they put all my worries at ease. All of our guests loved staying there. It was a great mix of an upscale resort combined with a jungle/beachy feel. The price was very reasonable for all-inclusive as well. We could not have had a more perfect wedding week at Occidental Xcaret!


    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We hope to have the pleasure to host you again.

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