Vistas de la playa y del hotel  Occidental Grand Xcaret Resort

Occidental at Xcaret Destination

Texto: 90234 Resort in Playa del Carmen that combines the best natural setting with diverse leisure activities including the Xcaret Park. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 90234 4 out of 5 based on 11416 ratings. 11416 user reviews.
Occidental at Xcaret Destination reviewed by Kate G on . Excellent Stay at the Royal Club We stayed in the Royal Club of the resort which exceeded our expectations. We were very satisfied with all the staff/service at the Royal level but special shout out to Delfino and Julian in the... Rating: 5
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few footsteps away Xcaret Park

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 11416 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

4991

Very good

32% Complete

3752

Average

12% Complete

1471

Poor

6% Complete

688

Very poor

4% Complete

514

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    Kate G 03/27/2017 Family

    “Excellent Stay at the Royal Club”

    We stayed in the Royal Club of the resort which exceeded our expectations. We were very satisfied with all the staff/service at the Royal level but special shout out to Delfino and Julian in the restaurant! They were absolutely incredible! Funny friendly guys, it was always a pleasure seeing their faces! Victor, who worked the royal shuttle was incredible, always there when you needed him and incredibly funny! Buffet was ok, not very much authentic Mexican choices. Would be lovely if there was hot tubs at this resort, overall the pools were fun! Kind of cold but nice in the Mexican heat. Beach is small but lovely, the fish swim very close and was fun to snorkel.
    Round Indicators
    Jessica S New York City, New York. 03/27/2017

    “Something for everyone”

    The cab ride from the airport to hotel was about 45 minutes. Upon arrival, the bell hop directed us to the front desk for check in. We arrived early, so our room wasn't ready, but we were able to use all of the facilities at the resort and we were able to leave our bags with the bell hop, who would later deliver them to our room once it was ready. The hotel room was large, with two queen (maybe full) beds, TV, phone, pull out sofa, robes, two closets, mini fridge, safe. The bathroom had a shower, soaps, one sink, big mirror, and toilet. Water was hot. The room and hotel grounds in general we clean. The beach, is small. There is a beach area with chairs, swinging beds, a bar, and shaded area. There are no waves crashing here. This water is calm. Water aerobics was done here daily when I stayed. There is another beach area that has clear water and waves. It's in a rocky area so wear proper shoes. The beach area is about 40 meters or so. Water was warm. Entertainment....there is always something to do or see. The nightly entertainment was fantastic. The band, dancers, singer, choreographers, and production team put a lot of thought into their work. I appreciated that. They also have Zumba lessons, beach volleyball, pool volley ball, pool basketball, tennis courts, scuba diving, snorkeling. There are activities for children and even a small playground. The food....I recommend eating dinner at the restaurants they have on sight. I visited the Paco Tacos, which was delicious and the steakhouse had amazing service and food. Breakfast, lunch and dinner are served buffet style in the main cafeteria. The cafeteria food was ok. The staff was very nice and always willing to help or answer a question. This resort is for families, couples, and singles. This place was huge. They also have shuttles that drive you around the resort grounds.

    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

    Round Indicators
    andy b York, United Kingdom. 03/27/2017 Couples

    “Absolutely stunning”

    Just returned from this place after the most amazing week ever. The weather was perfect, the staff are so friendly , the surroundings are beautiful and I can't wait to return. To wake up in the morning and look out the window to see monkeys, flamingos, deer and iguanas all roaming free around the grounds is surreal but amazing. All the staff are so friendly and will go out of their way to help you in anyway they can. Especially thanks to javier the barman. The guy is always smiling and trying to give you tequila. There's loads of choice of food and drinks, you are right on the door step of Xcaret park which in itself is a breath taking place with so much to see and do. I would thoroughly recommend this place to anyone who wants the perfect get away.

    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
     We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

    Round Indicators
    Penny E Chippew Falls, United States. 03/27/2017 Family

    “Beautiful Resort!”

    First Club rooms were very spacious, clean and well functioning. The grounds of resort were amazingly beautiful and there was plenty of wildlife for viewing. We even had monkeys right outside our door which was pretty cool! The pools were huge and staff were very friendly. We had an amazing time and would recommend this place to those with families as there was always plenty to do and Xcaret Park was only a five minute walk.

    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    Round Indicators
    Sylvia H 03/27/2017 Family

    “gorgeous natural setting”

    Love this resort for its fantastic service, people and property. Only thing I would change is all the timeshare salespeople hounding you continuously. All the staff are so friendly and helpful and work so hard! So clean and beautiful set in the jungle with wild animals everywhere and beautiful trails and paths. Xcaret park next door is so worth doing too. We loved our 11 days in this resort with so many restaurants to choose from and no reservations required...awesome! So many pools, chairs everywhere, hammocks etc. Never had trouble finding a spot. Lots to do. Absolutely recommend this resort if you don't mind a lot of walking and stairs!

    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
     We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

    EVALUATION

    Round Indicators

    • march 27 2017
    • Family

    Kate G

    “Excellent Stay at the Royal Club”


    We stayed in the Royal Club of the resort which exceeded our expectations. We were very satisfied with all the staff/service at the Royal level but special shout out to Delfino and Julian in the restaurant! They were absolutely incredible! Funny friendly guys, it was always a pleasure seeing their faces! Victor, who worked the royal shuttle was incredible, always there when you needed him and incredibly funny! Buffet was ok, not very much authentic Mexican choices. Would be lovely if there was hot tubs at this resort, overall the pools were fun! Kind of cold but nice in the Mexican heat. Beach is small but lovely, the fish swim very close and was fun to snorkel.


    EVALUATION

    Round Indicators

    • march 27 2017
    • New York City, New York

    Jessica S

    “Something for everyone”


    The cab ride from the airport to hotel was about 45 minutes. Upon arrival, the bell hop directed us to the front desk for check in. We arrived early, so our room wasn't ready, but we were able to use all of the facilities at the resort and we were able to leave our bags with the bell hop, who would later deliver them to our room once it was ready. The hotel room was large, with two queen (maybe full) beds, TV, phone, pull out sofa, robes, two closets, mini fridge, safe. The bathroom had a shower, soaps, one sink, big mirror, and toilet. Water was hot. The room and hotel grounds in general we clean. The beach, is small. There is a beach area with chairs, swinging beds, a bar, and shaded area. There are no waves crashing here. This water is calm. Water aerobics was done here daily when I stayed. There is another beach area that has clear water and waves. It's in a rocky area so wear proper shoes. The beach area is about 40 meters or so. Water was warm. Entertainment....there is always something to do or see. The nightly entertainment was fantastic. The band, dancers, singer, choreographers, and production team put a lot of thought into their work. I appreciated that. They also have Zumba lessons, beach volleyball, pool volley ball, pool basketball, tennis courts, scuba diving, snorkeling. There are activities for children and even a small playground. The food....I recommend eating dinner at the restaurants they have on sight. I visited the Paco Tacos, which was delicious and the steakhouse had amazing service and food. Breakfast, lunch and dinner are served buffet style in the main cafeteria. The cafeteria food was ok. The staff was very nice and always willing to help or answer a question. This resort is for families, couples, and singles. This place was huge. They also have shuttles that drive you around the resort grounds.


    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

    EVALUATION

    Round Indicators

    • march 27 2017
    • York, United Kingdom
    • Couples

    andy b

    “Absolutely stunning”


    Just returned from this place after the most amazing week ever. The weather was perfect, the staff are so friendly , the surroundings are beautiful and I can't wait to return. To wake up in the morning and look out the window to see monkeys, flamingos, deer and iguanas all roaming free around the grounds is surreal but amazing. All the staff are so friendly and will go out of their way to help you in anyway they can. Especially thanks to javier the barman. The guy is always smiling and trying to give you tequila. There's loads of choice of food and drinks, you are right on the door step of Xcaret park which in itself is a breath taking place with so much to see and do. I would thoroughly recommend this place to anyone who wants the perfect get away.


    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
    We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

    EVALUATION

    Round Indicators

    • march 27 2017
    • Chippew Falls, United States
    • Family

    Penny E

    “Beautiful Resort!”


    First Club rooms were very spacious, clean and well functioning. The grounds of resort were amazingly beautiful and there was plenty of wildlife for viewing. We even had monkeys right outside our door which was pretty cool! The pools were huge and staff were very friendly. We had an amazing time and would recommend this place to those with families as there was always plenty to do and Xcaret Park was only a five minute walk.


    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    EVALUATION

    Round Indicators

    • march 27 2017
    • Family

    Sylvia H

    “gorgeous natural setting”


    Love this resort for its fantastic service, people and property. Only thing I would change is all the timeshare salespeople hounding you continuously. All the staff are so friendly and helpful and work so hard! So clean and beautiful set in the jungle with wild animals everywhere and beautiful trails and paths. Xcaret park next door is so worth doing too. We loved our 11 days in this resort with so many restaurants to choose from and no reservations required...awesome! So many pools, chairs everywhere, hammocks etc. Never had trouble finding a spot. Lots to do. Absolutely recommend this resort if you don't mind a lot of walking and stairs!


    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
    We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

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