Vistas de la playa y del hotel  Occidental Grand Xcaret Resort

Occidental at Xcaret Destination

Texto: 90234 Resort in Playa del Carmen that combines the best natural setting with diverse leisure activities including the Xcaret Park. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 90234 4 out of 5 based on 11546 ratings. 11546 user reviews.
Occidental at Xcaret Destination reviewed by NEVERTRAVELINGAGAIN on . Week away We stayed for a week in April. Upon arrival we discovered our balcony wouldn't lock. This is a common problem from people slamming the doors. Had to complain 3 times before they sent someone to fix... Rating: 4
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Occidental at Xcaret Destination

4.0/5 Round Indicators
| 11560 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

5071

Very good

32% Complete

3788

Average

12% Complete

1490

Poor

6% Complete

694

Very poor

4% Complete

517

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    Round Indicators
    epennell Liverpool, United Kingdom. 04/26/2017 Family

    “Beautiful Holiday 5*”

    First of all, we had read the very mixed reviews of this hotel and were weary over timeshares, etc. Once we arrived for the first time in Mexico at this beautiful hotel we had the experience of a lifetime, I cannot see how somebody could make a less than 5* review of this hotel. Once we had arrived into the grand reception area we were blown away by the sheer size of the place! At checking in we were told that the hotel had been overbooked for the upcoming weekend, we were given the option to stay anyway or spend a week in their sister hotel Barcelo Maya Palace Resort about 30 minutes drive away with return taxi fare to be paid. Another bonus was that we would receive 2 free day passes to the Xcaret Eco resort that is located next door to the Occidental. As we were travelling in a couple we did not mind this situation but could understand the stress if travelling with a younger family/elderly. In our eyes this was two holidays in one. Back to the Occidental, this place was beautiful with nice rooms, a bit basic but we did not spend much time in the room. The complex is massive but the golf buggies that escort people around are simply not necessary. All pools are massive with great bars and not overcrowded as expected. All restaurants were lovely but especially the steak house, the best steak I've ever had! Other favourites include the Japanese and the pool bar restaurant. The wildlife around the hotel was amazing to watch, full of lizards, monkeys, parrots and beautiful coati's. Also, every evening there is a show in the river near the reception of the Mayans, did not tire of hearing/seeing this for two weeks, we loved it! Absolutely loved this hotel and do not have one bad word to say about it, so glad we did not listen to the negative reviews! This was our first time in Mexico and we have fell in love with the country thanks to this beautiful hotel.
    Round Indicators
    Andrea A 04/25/2017 Family

    “Spring break”

    Plus: The hotel is for families. The food was unexpectedly better than cruises. Lots of fresh seafood selection. Acceptable variety of food. Mostly friendly service. Animals were roaming freely, and the area was widely spaced and maintained well. Not very crowded and relaxing feel. Gym was functional and opening times catered to travelers. Walking distance to the park. Negatives: Fun club activities and shows were not organized well. There should be a centralized type of announcement including venue to garner more participation and audience. Announcements of activities should be often enough to remind guests which could be part of the selling point of the hotel. The tennis courts were maintained well but rackets and balls were in poor condition. Foosball, air hockey was near dining area but all the accessories were not strategically placed beside them. The walk was another building. Walls were thin enough to hear conversations and housekeeping rules were not implemented enough despite our complaint about noise at 2 am. Front desk people are lacking that phones were often not answered.

    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    Round Indicators
    juanz564 Miami, Florida. 04/25/2017 Family

    “WOW”

    Well allow me to say that I went to this hotel and it was superb please get the xcaret pass and it's worth it. You won't believe the cenotes and ending up at the beach and all, just awesome. The hotel it's awesome and the staff just goes above and beyond to please you.

    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
     We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

    Round Indicators
    Desmei Ontario. 04/25/2017 Couples

    “We had an AMAZING stay!”

    We chose this hotel as a last-minute, post-surgery getaway. We had considered upgrading to the Royal Club--and had great communication with the hotel about the subject--but couldn't justify the added cost, so stuck with the regular hotel room. I honestly can't even begin to imagine how our vacation could have been improved upon, so we chose wisely. We were in building 22, so quite close to the beach, far from pretty much everything else. We seemed to back onto a pool, but that area was "reserved" for Virgin guests (we were in the Virgin bldg. but are Canadian, so obviously not Virgin guests). That was kind of crummy. I'm not sure if it was policed or not, but we chose not to hang out there. Anyway, every building has a "concierge", which turns out to be a timeshare person ONLY. They don't actually assist in any way. We avoided ours. None of the buildings seem to have elevators (barring the lobby) so if you end up on the third floor, make sure you have everything. My husband had just had heart surgery so he did find the climb tiring, but we really liked our room and our wee view of the ocean, so didn't ask to be moved. The room we had was huge. It was very cool, spacious, and comfortable. We had a coffee maker, minibar (stocked daily), a king bed, huge bathroom, lots of outlets and even USB charging ports. Our balcony looked into the jungle, so we had lots of critters: agoutis, coatis, deer, and birds. We could see Cozumel from our balcony, too. We had great maid service, with our towels accumulating throughout the week. It was great. At home, it's lucky if we have one towel remaining in the bathroom, so the huge, fluffy bath sheets in abundance were really appreciated. The only issue with the bathroom was the door. Rather than a solid bathroom door, it was sort of like a vented closet door. Not much privacy. There was also no bathroom fan. The food was fantastic. We ended up eating at Paco's Tacos pretty often, as we didn't want to have to walk all the way to the room for my husband to change, then back to an a la carte, then back to the room to change BACK into shorts. We did visit the Mexican a la carte twice, and the seafood one twice. Our first visit to the seafood was AMAZING. I had asked for a special coffee after dinner, and was told they couldn't do the Mayan coffee as they didn't have the equipment, but I really just wanted to have an alcoholic coffee, not necessarily a flaming one. Our waiter said he'd see what he could do, and returned with a beautiful coffee, topped with ice cream. He had a spoon full of some alcohol on top, and he lit it on fire. SO. Delicious. I wish I could remember his name, but he was a bigger fellow with glasses. He was just lovely. :o) The grounds are great. Maybe a bit much for mobility-challenged, though I did see a lot of people in motorized scooters and a couple of wheelchairs. I'd love to get my mother here, but she uses a walker. Undecided. Anyway, lots of animals to watch. Walking at dusk, you'll almost walk into deer, and bats will swoop down in front of you as you walk. There is also a lighted path where you can see more creatures, and the monkeys will cross the tops of the trees if you stand quietly. Swimming. We didn't like the beach. We spent our first day there, then opted to hang out at the adult salt water pool. The weather was crazy, with high winds, so the pool was actually red flagged for most of our stay. The waves were amazing to listen to. The lifeguards kept a really close eye on the pool, and policed the "no kids" policy very well. Bars. Drinks were delish. Bar service was great. So nice to have drink delivery everywhere! The lobby ladies were a bit too good, especially as my husband can't drink too much because of his meds. I'd order a drink and they'd bring him one too, so I was drinking for two. LOL Medical attention. As my husband had just had surgery like, 3 weeks before our trip, he did have to have his blood tested while we were in Mexico. This was relatively easy. He went to see the doctor on site, got a requisition for Hospiten (the doctor works for that particular hospital), and off we went. The most hassle we had was finding out how much the test would cost (this is where our 'concierge' let us down. Can't make outgoing calls from their desk phone? Pfft.) The doctor cost $20 and the blood work another $25, and he had a report within 10 minutes. We counted that as an "excursion". We walked to the public beach in PDC afterwards. Free wifi. It was pretty crummy, the free hour in the lobby. It did the trick though, and I wouldn't actually pay their prices for wifi. I had a travel plan on my phone, so I used that for airline checkin etc. and the free stuff to message our kids at night. Entertainment. We never really got to the main stage at all, as we like to eat dinner late, but we enjoyed the musicians in the lobby every evening. Our first night there was a Mayan show, too. It worked really well with the design of the lobby. Timeshare sales. We are Canadian. We have a fluctuating dollar. It does not make sense in any way, shape, or form to buy into a time share, especially when we like to take different types of vacations at different times of the year. That being said, we were not hassled in any way. We got cornered by the dude by Xcaret, saying if we did the tour we could get the park cheaper, but we were very firm in our "no" and we were not bothered by anyone else. We really loved this hotel and we WILL be back.

    OccidentalatXcaret, Social media Coordinato at Occidental at Xcaret Destination, responded to this review
     We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

    Round Indicators
    Ian B Maidstone, United Kingdom. 04/25/2017 Family

    “Great Holiday and more ”

    We arrived having read all the reviews good and bad. All the timeshare grief how they pester etc but I must say we had none of that. We did have a problem with the room that the ground floor patio doors did not lock but they quickly gave us another room unfortunately that had the same problem however but day 2 we a excellent romantic in building 22 liking out over the putting green very happy. The hotel staff did the move for us with no trouble. The hotel is lovely staff friendly and we were asked for breakfast which is the ploy for timeshare but we just said no thanks we've already done it and not interested. we were left alone as you have a choice to go or not which Is why I can't understand these people moaning about pressure sales etc that isn't there unless you invite it. The environment was fantastic you must pay for the xcarat passes as there is so much to do and come and go as you please. we also visited Xplor in the evening another excellent adventure. A trip to coba and thullum as my son doesn't travel well to go to chicken pizza ?. our guide Victor was excellent friendly and very knowledgeable a great day out and learning experience of days past. we swam with dolphins and saw the show at the park on our last day which again is a must. To sum it up we had a fantastic holiday and my son made me a card with a Mexican on the front saying thanks dad best holiday ever. So thanks Occidental thanks Virgin we will be returning.

    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

    EVALUATION

    Round Indicators

    • april 26 2017
    • Liverpool, United Kingdom
    • Family

    epennell

    “Beautiful Holiday 5*”


    First of all, we had read the very mixed reviews of this hotel and were weary over timeshares, etc. Once we arrived for the first time in Mexico at this beautiful hotel we had the experience of a lifetime, I cannot see how somebody could make a less than 5* review of this hotel. Once we had arrived into the grand reception area we were blown away by the sheer size of the place! At checking in we were told that the hotel had been overbooked for the upcoming weekend, we were given the option to stay anyway or spend a week in their sister hotel Barcelo Maya Palace Resort about 30 minutes drive away with return taxi fare to be paid. Another bonus was that we would receive 2 free day passes to the Xcaret Eco resort that is located next door to the Occidental. As we were travelling in a couple we did not mind this situation but could understand the stress if travelling with a younger family/elderly. In our eyes this was two holidays in one. Back to the Occidental, this place was beautiful with nice rooms, a bit basic but we did not spend much time in the room. The complex is massive but the golf buggies that escort people around are simply not necessary. All pools are massive with great bars and not overcrowded as expected. All restaurants were lovely but especially the steak house, the best steak I've ever had! Other favourites include the Japanese and the pool bar restaurant. The wildlife around the hotel was amazing to watch, full of lizards, monkeys, parrots and beautiful coati's. Also, every evening there is a show in the river near the reception of the Mayans, did not tire of hearing/seeing this for two weeks, we loved it! Absolutely loved this hotel and do not have one bad word to say about it, so glad we did not listen to the negative reviews! This was our first time in Mexico and we have fell in love with the country thanks to this beautiful hotel.


    EVALUATION

    Round Indicators

    • april 25 2017
    • Family

    Andrea A

    “Spring break”


    Plus: The hotel is for families. The food was unexpectedly better than cruises. Lots of fresh seafood selection. Acceptable variety of food. Mostly friendly service. Animals were roaming freely, and the area was widely spaced and maintained well. Not very crowded and relaxing feel. Gym was functional and opening times catered to travelers. Walking distance to the park. Negatives: Fun club activities and shows were not organized well. There should be a centralized type of announcement including venue to garner more participation and audience. Announcements of activities should be often enough to remind guests which could be part of the selling point of the hotel. The tennis courts were maintained well but rackets and balls were in poor condition. Foosball, air hockey was near dining area but all the accessories were not strategically placed beside them. The walk was another building. Walls were thin enough to hear conversations and housekeeping rules were not implemented enough despite our complaint about noise at 2 am. Front desk people are lacking that phones were often not answered.


    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    EVALUATION

    Round Indicators

    • april 25 2017
    • Miami, Florida
    • Family

    juanz564

    “WOW”


    Well allow me to say that I went to this hotel and it was superb please get the xcaret pass and it's worth it. You won't believe the cenotes and ending up at the beach and all, just awesome. The hotel it's awesome and the staff just goes above and beyond to please you.


    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
    We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

    EVALUATION

    Round Indicators

    • april 25 2017
    • Ontario
    • Couples

    Desmei

    “We had an AMAZING stay!”


    We chose this hotel as a last-minute, post-surgery getaway. We had considered upgrading to the Royal Club--and had great communication with the hotel about the subject--but couldn't justify the added cost, so stuck with the regular hotel room. I honestly can't even begin to imagine how our vacation could have been improved upon, so we chose wisely. We were in building 22, so quite close to the beach, far from pretty much everything else. We seemed to back onto a pool, but that area was "reserved" for Virgin guests (we were in the Virgin bldg. but are Canadian, so obviously not Virgin guests). That was kind of crummy. I'm not sure if it was policed or not, but we chose not to hang out there. Anyway, every building has a "concierge", which turns out to be a timeshare person ONLY. They don't actually assist in any way. We avoided ours. None of the buildings seem to have elevators (barring the lobby) so if you end up on the third floor, make sure you have everything. My husband had just had heart surgery so he did find the climb tiring, but we really liked our room and our wee view of the ocean, so didn't ask to be moved. The room we had was huge. It was very cool, spacious, and comfortable. We had a coffee maker, minibar (stocked daily), a king bed, huge bathroom, lots of outlets and even USB charging ports. Our balcony looked into the jungle, so we had lots of critters: agoutis, coatis, deer, and birds. We could see Cozumel from our balcony, too. We had great maid service, with our towels accumulating throughout the week. It was great. At home, it's lucky if we have one towel remaining in the bathroom, so the huge, fluffy bath sheets in abundance were really appreciated. The only issue with the bathroom was the door. Rather than a solid bathroom door, it was sort of like a vented closet door. Not much privacy. There was also no bathroom fan. The food was fantastic. We ended up eating at Paco's Tacos pretty often, as we didn't want to have to walk all the way to the room for my husband to change, then back to an a la carte, then back to the room to change BACK into shorts. We did visit the Mexican a la carte twice, and the seafood one twice. Our first visit to the seafood was AMAZING. I had asked for a special coffee after dinner, and was told they couldn't do the Mayan coffee as they didn't have the equipment, but I really just wanted to have an alcoholic coffee, not necessarily a flaming one. Our waiter said he'd see what he could do, and returned with a beautiful coffee, topped with ice cream. He had a spoon full of some alcohol on top, and he lit it on fire. SO. Delicious. I wish I could remember his name, but he was a bigger fellow with glasses. He was just lovely. :o) The grounds are great. Maybe a bit much for mobility-challenged, though I did see a lot of people in motorized scooters and a couple of wheelchairs. I'd love to get my mother here, but she uses a walker. Undecided. Anyway, lots of animals to watch. Walking at dusk, you'll almost walk into deer, and bats will swoop down in front of you as you walk. There is also a lighted path where you can see more creatures, and the monkeys will cross the tops of the trees if you stand quietly. Swimming. We didn't like the beach. We spent our first day there, then opted to hang out at the adult salt water pool. The weather was crazy, with high winds, so the pool was actually red flagged for most of our stay. The waves were amazing to listen to. The lifeguards kept a really close eye on the pool, and policed the "no kids" policy very well. Bars. Drinks were delish. Bar service was great. So nice to have drink delivery everywhere! The lobby ladies were a bit too good, especially as my husband can't drink too much because of his meds. I'd order a drink and they'd bring him one too, so I was drinking for two. LOL Medical attention. As my husband had just had surgery like, 3 weeks before our trip, he did have to have his blood tested while we were in Mexico. This was relatively easy. He went to see the doctor on site, got a requisition for Hospiten (the doctor works for that particular hospital), and off we went. The most hassle we had was finding out how much the test would cost (this is where our 'concierge' let us down. Can't make outgoing calls from their desk phone? Pfft.) The doctor cost $20 and the blood work another $25, and he had a report within 10 minutes. We counted that as an "excursion". We walked to the public beach in PDC afterwards. Free wifi. It was pretty crummy, the free hour in the lobby. It did the trick though, and I wouldn't actually pay their prices for wifi. I had a travel plan on my phone, so I used that for airline checkin etc. and the free stuff to message our kids at night. Entertainment. We never really got to the main stage at all, as we like to eat dinner late, but we enjoyed the musicians in the lobby every evening. Our first night there was a Mayan show, too. It worked really well with the design of the lobby. Timeshare sales. We are Canadian. We have a fluctuating dollar. It does not make sense in any way, shape, or form to buy into a time share, especially when we like to take different types of vacations at different times of the year. That being said, we were not hassled in any way. We got cornered by the dude by Xcaret, saying if we did the tour we could get the park cheaper, but we were very firm in our "no" and we were not bothered by anyone else. We really loved this hotel and we WILL be back.


    OccidentalatXcaret, Social media Coordinato at Occidental at Xcaret Destination, responded to this review
    We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

    EVALUATION

    Round Indicators

    • april 25 2017
    • Maidstone, United Kingdom
    • Family

    Ian B

    “Great Holiday and more ”


    We arrived having read all the reviews good and bad. All the timeshare grief how they pester etc but I must say we had none of that. We did have a problem with the room that the ground floor patio doors did not lock but they quickly gave us another room unfortunately that had the same problem however but day 2 we a excellent romantic in building 22 liking out over the putting green very happy. The hotel staff did the move for us with no trouble. The hotel is lovely staff friendly and we were asked for breakfast which is the ploy for timeshare but we just said no thanks we've already done it and not interested. we were left alone as you have a choice to go or not which Is why I can't understand these people moaning about pressure sales etc that isn't there unless you invite it. The environment was fantastic you must pay for the xcarat passes as there is so much to do and come and go as you please. we also visited Xplor in the evening another excellent adventure. A trip to coba and thullum as my son doesn't travel well to go to chicken pizza ?. our guide Victor was excellent friendly and very knowledgeable a great day out and learning experience of days past. we swam with dolphins and saw the show at the park on our last day which again is a must. To sum it up we had a fantastic holiday and my son made me a card with a Mexican on the front saying thanks dad best holiday ever. So thanks Occidental thanks Virgin we will be returning.


    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

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