Hotel Pool  Occidental Grand Nuevo Vallarta Resort

Occidental Nuevo Vallarta

Texto: 34385 An All Inclusive resort located in a delightful beach setting that features an exciting variety of sports activities suitable for the entire family. Paseo de Los Cocoteros 18 Villa 8 | Fracc. Náutico Turístico, | 63732 Nuevo Vallarta | Nayarit |
+ 52 322 226 9800 + 52 322 297 0082
Occidental Nuevo Vallarta Texto: 34385 4 out of 5 based on 2717 ratings. 2717 user reviews.
Occidental Nuevo Vallarta reviewed by Sunseekergal123 on . Would highly recommend this resort! Everything was perfect - the setting, the food, the service, and the friendly, professional staff. We were especially impressed by the entertainment team (Sergio, Jonathon, Luis, Vicente, Jessica... Rating: 5
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Occidental Nuevo Vallarta

Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico,   63732 Nuevo Vallarta   Nayarit    


Points of Interest

7 mi Gustavo Díaz Ordaz International Airport

109 yards Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 2719 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

48% Complete

1324

Very good

33% Complete

922

Average

10% Complete

292

Poor

3% Complete

106

Very poor

2% Complete

76

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    Round Indicators
    Adiaphoria 04/21/2017 Friends getaway

    “Nice hotel, lost some of its charm!”

    First time back since attending a 2010 wedding at this hotel. The hotel has completely transformed! The changes are beautiful, however it has lost some of the charm it had! Still recommend the property, great food, beautiful beach and great waves. Love the shopping center across the street. Too bad most of the rooms still have no balconies!
    Round Indicators
    Kristin W 04/20/2017 Family

    “Mother Daughter Mexico Trip”

    Spent the week with my 15 year old daughter for some mother daughter bonding. Pretty hotel on great stretch of beach. Gorgeous front entry. Rooms ok. Opted not to do Royal Level except last full day and am glad we didn't pay the extra for the week. There is not much difference for the price especially the food. No real noticeable difference unless the rooms are better which we were told by the concierge they were the Sam just on a higher floor. Here are the pros of our week at the Occidental: -Exceptionally nice staff -very clean inside and out and exceptionally manicured -plenty of loungers by sparkling small pools and on the sand -great location -all staff (with exception of Royal manager) went the extra mile to take good care of us especially the head valet who retrieved my lost phone from a cab driver and brought it to my room personally -sushi restaurant was pretty good compared to all of the rest -easy to get a cab for the day to Sayulita. The valet was awesome In negotiating a rate and they actually had a staff meet us on the street in Sayulita to make sure the driver knew where to retrieve us and when. Cons: -terrible food even in "nice" reservation restaurants except sushi and morning fresh Nutella crepes. -massages we paid for in hotel spa did not appear to be given by actual massage therapists (the massages were very odd and didn't actually feel relaxing) and the room was freezing -if you book through Expedia or hotels.com they make you wear a different color bracelet than everyone else. They couldn't explain why and I wondered if they are told to treat Barcelo direct customers differently. It made me feel like we were the "budget" travelers. -our room smelled strongly of mildew and our sink didn't drain -no balconies -had to call the front desk two nites at 4 am to get our partner neighbors to go to bed (actually the hotel staff responded quickly both times) Despite all of the cons my daughter and I enjoyed our trip and look forward to coming back - just probably not to the Occidental.
    Round Indicators
    xvmc Mexico City, Mexico. 04/20/2017 Family

    “Good Hotel”

    This is a good hotel, we spent 4 days with the family and we had a very good time. The only thing is that they should improve their service attitude. If you go to dinner on the restaurants of the hotel, sometimes staff people are rude if you ask for a change or anything else on your reservation.
    Round Indicators
    Sunseekergal123 Vancouver, Canada. 04/18/2017 Friends getaway

    “Would highly recommend this resort!”

    Everything was perfect - the setting, the food, the service, and the friendly, professional staff. We were especially impressed by the entertainment team (Sergio, Jonathon, Luis, Vicente, Jessica, Lizbeth, Dariana and Montserrat), multiple activity options, and nightly shows. Our entire group had a wonderful time. Definitely a place we would come back to!
    Round Indicators
    Val T Montreal, Canada. 04/17/2017 Couples

    “Mediocre”

    Carried away with all the positive reviews on Tripadvisor, I convinced my boyfriend to spend our 10-day vacation at the Occidental Nuevo Vallarta. We stayed at this property from 13th till 23 rd of February 2017. The hotel is located within 20-minute ride from the airport of Puerto Vallarta, which is very convenient. The building itself stands out among the others due to its open concept. The lobby is wide, spacious and well maintained, just as all the public areas and grounds of the hotel. The check-in took around 20 minutes, even though we were second in line. We were granted the room on the 4th floor; we purposefully didn't take the Royal Level upgrade as we are far from being high maintenance clients with extremely peculiar demands. The standard room was very compact, the 'ocean view' consisted of a little strip of water barely seen from far from the not-opening window. Be aware that some rooms (like ours) will not face the ocean directly, it will be at a weird angle in-between the neighboring hotel and the walls of the hotel building. Plus, the rooms facing the theater will be exposed to all the noises coming from the night show performances that start at 9 pm. When we tried to ask to relocate us to a different side, the reception was just shrugging their shoulders stating that they cannot do it on Friday, Saturday or Sunday, as they are completely booked and don't have any other room available. Having been working in the hotel industry for almost 5 years and knowing this domain from the inside, this kind of excuses just evoked a sour smile on my face. The amenities provided in the bathroom upon our arrival comprised of a bottle of body lotion (no Q tips, no mending kits, no slippers). The sink didn't drain properly. We had to change couple of towels in order to find the ones without stains or imperfections. Dear Management, please step up your laundromat game! Pros: Among positive points I would like to highlight the endless beach that you can walk on as far as the eye can see. The sunsets are absolutely amazing, too! You can enjoy them while having dinner at the Mexican restaurant that is right on the beach (reservation required and limited to one per stay for standard clients). Also, I loved their lattes at the lobby bar and freshly squeezed juices in the morning at the buffet. The food in general tastes good but the choice is oh so poor!!!! By the end of the week there we were tired of having the same mashed potato, or same rice, or same salads, or pretty much the same variations of fish. Breakfast was extremely ordinary on a daily basis, too. Crowd: The hotel is hugely popular amongst seniors. We met a lot of people who had been staying at the Occidental for 4th, 5th, 6th time. The average age range in mid February was 55-60 and +. Water activities: 1 functional paddle board and 1 single seater kayak for 274 rooms. Seriously? Thus, the only activity that you can do together with your loved one or a friend would be renting the bikes at the hotel in the afternoon (fortunately, they don't charge you for that but you need to book it with the entertainment team beforehand). Excursions: Everything offered at the hotel is extremely expensive. We ended up renting a car at the mall nearby and explored the area on our own. The places worth seeing would be Malecón in downtown Puerto Vallarta, Mismaloya, Bucerias, Sayulita (the ambiance of the latter is very hippie; so if it's not your thing, don't waste time!). The neighborhood is also very well groomed and safe; and there are dozens and dozens of iguanas catching up some sun on the trees couple of blocks away from the hotel. Last but not least, public bathrooms. They are tiny in general, but you make them claustrophobically small by adding those big trashcans. To sum it up, our overall experience at this property was very mediocre. Knowing that it is now under Barcelo banner, I was looking forward to receive the same level of excellence as offered by this brand on the Caribbean coast in terms of food, entertainment and customer service. It is obvious that they are trying to improve the property: during the time we've stayed there, they installed sensor doors at the buffet and started some construction works at the passage from the building to the dining facilities. This fact, however, will not change my mind: never going back there again.

    EVALUATION

    Round Indicators

    • april 21 2017
    • Friends getaway

    Adiaphoria

    “Nice hotel, lost some of its charm!”


    First time back since attending a 2010 wedding at this hotel. The hotel has completely transformed! The changes are beautiful, however it has lost some of the charm it had! Still recommend the property, great food, beautiful beach and great waves. Love the shopping center across the street. Too bad most of the rooms still have no balconies!


    EVALUATION

    Round Indicators

    • april 20 2017
    • Family

    Kristin W

    “Mother Daughter Mexico Trip”


    Spent the week with my 15 year old daughter for some mother daughter bonding. Pretty hotel on great stretch of beach. Gorgeous front entry. Rooms ok. Opted not to do Royal Level except last full day and am glad we didn't pay the extra for the week. There is not much difference for the price especially the food. No real noticeable difference unless the rooms are better which we were told by the concierge they were the Sam just on a higher floor. Here are the pros of our week at the Occidental: -Exceptionally nice staff -very clean inside and out and exceptionally manicured -plenty of loungers by sparkling small pools and on the sand -great location -all staff (with exception of Royal manager) went the extra mile to take good care of us especially the head valet who retrieved my lost phone from a cab driver and brought it to my room personally -sushi restaurant was pretty good compared to all of the rest -easy to get a cab for the day to Sayulita. The valet was awesome In negotiating a rate and they actually had a staff meet us on the street in Sayulita to make sure the driver knew where to retrieve us and when. Cons: -terrible food even in "nice" reservation restaurants except sushi and morning fresh Nutella crepes. -massages we paid for in hotel spa did not appear to be given by actual massage therapists (the massages were very odd and didn't actually feel relaxing) and the room was freezing -if you book through Expedia or hotels.com they make you wear a different color bracelet than everyone else. They couldn't explain why and I wondered if they are told to treat Barcelo direct customers differently. It made me feel like we were the "budget" travelers. -our room smelled strongly of mildew and our sink didn't drain -no balconies -had to call the front desk two nites at 4 am to get our partner neighbors to go to bed (actually the hotel staff responded quickly both times) Despite all of the cons my daughter and I enjoyed our trip and look forward to coming back - just probably not to the Occidental.


    EVALUATION

    Round Indicators

    • april 20 2017
    • Mexico City, Mexico
    • Family

    xvmc

    “Good Hotel”


    This is a good hotel, we spent 4 days with the family and we had a very good time. The only thing is that they should improve their service attitude. If you go to dinner on the restaurants of the hotel, sometimes staff people are rude if you ask for a change or anything else on your reservation.


    EVALUATION

    Round Indicators

    • april 18 2017
    • Vancouver, Canada
    • Friends getaway

    Sunseekergal123

    “Would highly recommend this resort!”


    Everything was perfect - the setting, the food, the service, and the friendly, professional staff. We were especially impressed by the entertainment team (Sergio, Jonathon, Luis, Vicente, Jessica, Lizbeth, Dariana and Montserrat), multiple activity options, and nightly shows. Our entire group had a wonderful time. Definitely a place we would come back to!


    EVALUATION

    Round Indicators

    • april 17 2017
    • Montreal, Canada
    • Couples

    Val T

    “Mediocre”


    Carried away with all the positive reviews on Tripadvisor, I convinced my boyfriend to spend our 10-day vacation at the Occidental Nuevo Vallarta. We stayed at this property from 13th till 23 rd of February 2017. The hotel is located within 20-minute ride from the airport of Puerto Vallarta, which is very convenient. The building itself stands out among the others due to its open concept. The lobby is wide, spacious and well maintained, just as all the public areas and grounds of the hotel. The check-in took around 20 minutes, even though we were second in line. We were granted the room on the 4th floor; we purposefully didn't take the Royal Level upgrade as we are far from being high maintenance clients with extremely peculiar demands. The standard room was very compact, the 'ocean view' consisted of a little strip of water barely seen from far from the not-opening window. Be aware that some rooms (like ours) will not face the ocean directly, it will be at a weird angle in-between the neighboring hotel and the walls of the hotel building. Plus, the rooms facing the theater will be exposed to all the noises coming from the night show performances that start at 9 pm. When we tried to ask to relocate us to a different side, the reception was just shrugging their shoulders stating that they cannot do it on Friday, Saturday or Sunday, as they are completely booked and don't have any other room available. Having been working in the hotel industry for almost 5 years and knowing this domain from the inside, this kind of excuses just evoked a sour smile on my face. The amenities provided in the bathroom upon our arrival comprised of a bottle of body lotion (no Q tips, no mending kits, no slippers). The sink didn't drain properly. We had to change couple of towels in order to find the ones without stains or imperfections. Dear Management, please step up your laundromat game! Pros: Among positive points I would like to highlight the endless beach that you can walk on as far as the eye can see. The sunsets are absolutely amazing, too! You can enjoy them while having dinner at the Mexican restaurant that is right on the beach (reservation required and limited to one per stay for standard clients). Also, I loved their lattes at the lobby bar and freshly squeezed juices in the morning at the buffet. The food in general tastes good but the choice is oh so poor!!!! By the end of the week there we were tired of having the same mashed potato, or same rice, or same salads, or pretty much the same variations of fish. Breakfast was extremely ordinary on a daily basis, too. Crowd: The hotel is hugely popular amongst seniors. We met a lot of people who had been staying at the Occidental for 4th, 5th, 6th time. The average age range in mid February was 55-60 and +. Water activities: 1 functional paddle board and 1 single seater kayak for 274 rooms. Seriously? Thus, the only activity that you can do together with your loved one or a friend would be renting the bikes at the hotel in the afternoon (fortunately, they don't charge you for that but you need to book it with the entertainment team beforehand). Excursions: Everything offered at the hotel is extremely expensive. We ended up renting a car at the mall nearby and explored the area on our own. The places worth seeing would be Malecón in downtown Puerto Vallarta, Mismaloya, Bucerias, Sayulita (the ambiance of the latter is very hippie; so if it's not your thing, don't waste time!). The neighborhood is also very well groomed and safe; and there are dozens and dozens of iguanas catching up some sun on the trees couple of blocks away from the hotel. Last but not least, public bathrooms. They are tiny in general, but you make them claustrophobically small by adding those big trashcans. To sum it up, our overall experience at this property was very mediocre. Knowing that it is now under Barcelo banner, I was looking forward to receive the same level of excellence as offered by this brand on the Caribbean coast in terms of food, entertainment and customer service. It is obvious that they are trying to improve the property: during the time we've stayed there, they installed sensor doors at the buffet and started some construction works at the passage from the building to the dining facilities. This fact, however, will not change my mind: never going back there again.


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