Surroundings at the Occidental Playa de Palma hotel

Occidental Playa de Palma

Texto: 105339 Right in the heart of Playa de Palma, this hotel boasts an exclusive selection of sports facilities including a prestigious cycling centre. CL Fra Joan Llabrés, 16 | 07600 Playa de Palma, Palma de Mallorca (Mallorca)
+34 971 261 700 +34 971 266 936
Occidental Playa de Palma Texto: 105339 4 out of 5 based on 1246 ratings. 1246 user reviews.
Occidental Playa de Palma reviewed by Jim P on . Majorca A very nice location with all amenities within easy reach. Very pleasant helpful staff. Entertainment in hotel was very poor but everything else was good. The firm controlling the cash machine really... Rating: 4
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Occidental Playa de Palma

CL Fra Joan Llabrés, 16   07600 Playa de Palma, Palma de Mallorca (Mallorca)  


Places of Interest

6 km Son Sant Joan International Airport

7 km Son Antem Golf Course

200 m Palma beach

200 m Bus to Palma

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Playa de Palma

4.0/5 Round Indicators
| 1246 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

30% Complete

383

Very good

40% Complete

508

Average

19% Complete

245

Poor

5% Complete

74

Very poor

2% Complete

36

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    Round Indicators
    janejamieson2017 Fernhurst, United Kingdom. 03/24/2017 Friends getaway

    “Great location for A spring break”

    A Great place to stay, with excellent service, good quality food. Really friendly and helpful staff, who serve a great Gin & Tonic at the end of a days walking. My friend and I had a great 3 night break, looking forward to next March already!!
    Round Indicators
    Jim P Edinburgh, Scotland, United Kingdom. 03/01/2017 Friends getaway

    “Majorca”

    A very nice location with all amenities within easy reach. Very pleasant helpful staff. Entertainment in hotel was very poor but everything else was good. The firm controlling the cash machine really do need to be spoken to by the hotel management about their attitude.

    adh-pueblopark, Guest Service at Occidental Playa de Palma, responded to this review
     Dear Mr. Jim, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. First of all we would like to express our regret reading of your disappointment with our entertainment offer. We will continue doing our best to bring performances which are of good taste and variety so as to guarantee quality entertainment for all our guests in the future. In the same time your feedback is very important for us and we appreciate your help by letting us know which areas can be improved. We will pass your comments about the firm controlling, to the corresponding department and look into them in more detail. On the other hand, we thank you for your kind words towards our staff, their kindness and helpfulness being one of our hotel's main strengths we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards from Mallorca, Orsy Szilagyi Guest Service

    Round Indicators
    indian_tiger Madrid. 02/22/2017 Friends getaway

    “Food is Excellent, rooms are small”

    We visited this place with friends. Rooms were strictly allotted after 14:00 hours, no concession here. Once we entered the room found that size is pretty small but bed size and linen was good so sleep was not a problem. For a four star hotel food quality was five star and this was a nice surprise.

    adh-pueblopark, Guest Service at Occidental Playa de Palma, responded to this review
     Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our occidental Playa de Palma hotel with us and Tripadvisor readers. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal with different size and design to choose the one best fits your needs and wishes. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards from Mallorca, Orsy Szilagyi Guest Service

    Round Indicators
    zoejakings Palma de Mallorca, Spain. 02/13/2017 Family

    “Weekend away”

    The hotel is nice and the rooms very modern .,...but....our room was infested with ants, there was an awful drainage smell. There were no bathrobes, slippers and 1 capsule of coffee for the machine (normally I wouldn't complain about this but these things are included in a junior suite and that's what you pay extra for) There were hundreds of prosecionary caterpillars outside the bar on the terraces which made it impossible for us to sit outside with small children and I came out in a rash, I live in Spain so I am used to seeing them but they should be treated for at a hotel that is surrounded by pine trees. I addressed these problems at reception and the man although saying sorry was not really bothered. We were all inclusive and the drinks included were good, the waiters at lunch were very attentive. Food in the evening was good.

    adh-pueblopark, Guest Service at Occidental Playa de Palma, responded to this review
     Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Playa de Palma we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you for pointing out the beauty of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience; we are therefore very pleased to read that you were satisfied with yours. First of all we are sorry to hear about the problems you had with room, and we regret not being immediately informed at reception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the reception desk for anything you may need, the team will do its utmost to find an immediate solution for you. We would like to mention that one week ago in the whole hotel installation we have made a treatment for the prosecionary caterpillars, and we are trying our best methods to eliminate them completely from the hotel area, even though it is very common during this period of the year, especially in the Balearic Islands. We have taken good note of your comments and are truly sorry you did not feel attended enough on this occasion, we work daily to provide the best possible service, especially when travelling with young children. On the other hand it is good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards from Mallorca, Orsy Szilagyi Guest Service

    Round Indicators
    Patsy B Hampshire, United Kingdom. 02/10/2017 Friends getaway

    “Four day short break”

    First impression are so important, the young lady on reception who I now know her name is Orcy very efficient at her job, our rooms ready so no hanging around... Our room on 4 th floor, very clean, shower area small and dated Food in hotel good choice, just not very warm! Would be better to cook the food as and when needed, instead of cooking loads and hoping people will arrive to eat it. Younger staff, smiling, older staff miserable! Tables kept clean, just no conversation. Large pool, just so cold! Some entrainment on Saturday night, great Spanish dancers. Bar prices high. Hotel good for short break.

    adh-pueblopark, Guest Service at Occidental Playa de Palma, responded to this review
     Dear Mrs. Patsy, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Playa de Palma we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We took good note of the comments about the temperature of the food, we assure you that it is going to be shared with the chef, so we can fulfill all your expectations at your next visit. Meanwhile we appreciate your mentions about the variety of the food and that we were able to satisfy you. We appreciate the mention of our members of staff, we will certainly not fail to convey your kind words with the named team members, and we are going to take notes and lead it to the responsible of the departments in order to be able to take further steps. In the same time we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards , Orsy Szilagyi Guest Service

    EVALUATION

    Round Indicators

    • march 24 2017
    • Fernhurst, United Kingdom
    • Friends getaway

    janejamieson2017

    “Great location for A spring break”


    A Great place to stay, with excellent service, good quality food. Really friendly and helpful staff, who serve a great Gin & Tonic at the end of a days walking. My friend and I had a great 3 night break, looking forward to next March already!!


    EVALUATION

    Round Indicators

    • march 1 2017
    • Edinburgh, Scotland, United Kingdom
    • Friends getaway

    Jim P

    “Majorca”


    A very nice location with all amenities within easy reach. Very pleasant helpful staff. Entertainment in hotel was very poor but everything else was good. The firm controlling the cash machine really do need to be spoken to by the hotel management about their attitude.


    adh-pueblopark, Guest Service at Occidental Playa de Palma, responded to this review
    Dear Mr. Jim, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. First of all we would like to express our regret reading of your disappointment with our entertainment offer. We will continue doing our best to bring performances which are of good taste and variety so as to guarantee quality entertainment for all our guests in the future. In the same time your feedback is very important for us and we appreciate your help by letting us know which areas can be improved. We will pass your comments about the firm controlling, to the corresponding department and look into them in more detail. On the other hand, we thank you for your kind words towards our staff, their kindness and helpfulness being one of our hotel's main strengths we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards from Mallorca, Orsy Szilagyi Guest Service

    EVALUATION

    Round Indicators

    • february 22 2017
    • Madrid
    • Friends getaway

    indian_tiger

    “Food is Excellent, rooms are small”


    We visited this place with friends. Rooms were strictly allotted after 14:00 hours, no concession here. Once we entered the room found that size is pretty small but bed size and linen was good so sleep was not a problem. For a four star hotel food quality was five star and this was a nice surprise.


    adh-pueblopark, Guest Service at Occidental Playa de Palma, responded to this review
    Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our occidental Playa de Palma hotel with us and Tripadvisor readers. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal with different size and design to choose the one best fits your needs and wishes. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards from Mallorca, Orsy Szilagyi Guest Service

    EVALUATION

    Round Indicators

    • february 13 2017
    • Palma de Mallorca, Spain
    • Family

    zoejakings

    “Weekend away”


    The hotel is nice and the rooms very modern .,...but....our room was infested with ants, there was an awful drainage smell. There were no bathrobes, slippers and 1 capsule of coffee for the machine (normally I wouldn't complain about this but these things are included in a junior suite and that's what you pay extra for) There were hundreds of prosecionary caterpillars outside the bar on the terraces which made it impossible for us to sit outside with small children and I came out in a rash, I live in Spain so I am used to seeing them but they should be treated for at a hotel that is surrounded by pine trees. I addressed these problems at reception and the man although saying sorry was not really bothered. We were all inclusive and the drinks included were good, the waiters at lunch were very attentive. Food in the evening was good.


    adh-pueblopark, Guest Service at Occidental Playa de Palma, responded to this review
    Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Playa de Palma we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you for pointing out the beauty of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience; we are therefore very pleased to read that you were satisfied with yours. First of all we are sorry to hear about the problems you had with room, and we regret not being immediately informed at reception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the reception desk for anything you may need, the team will do its utmost to find an immediate solution for you. We would like to mention that one week ago in the whole hotel installation we have made a treatment for the prosecionary caterpillars, and we are trying our best methods to eliminate them completely from the hotel area, even though it is very common during this period of the year, especially in the Balearic Islands. We have taken good note of your comments and are truly sorry you did not feel attended enough on this occasion, we work daily to provide the best possible service, especially when travelling with young children. On the other hand it is good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards from Mallorca, Orsy Szilagyi Guest Service

    EVALUATION

    Round Indicators

    • february 10 2017
    • Hampshire, United Kingdom
    • Friends getaway

    Patsy B

    “Four day short break”


    First impression are so important, the young lady on reception who I now know her name is Orcy very efficient at her job, our rooms ready so no hanging around... Our room on 4 th floor, very clean, shower area small and dated Food in hotel good choice, just not very warm! Would be better to cook the food as and when needed, instead of cooking loads and hoping people will arrive to eat it. Younger staff, smiling, older staff miserable! Tables kept clean, just no conversation. Large pool, just so cold! Some entrainment on Saturday night, great Spanish dancers. Bar prices high. Hotel good for short break.


    adh-pueblopark, Guest Service at Occidental Playa de Palma, responded to this review
    Dear Mrs. Patsy, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Playa de Palma we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We took good note of the comments about the temperature of the food, we assure you that it is going to be shared with the chef, so we can fulfill all your expectations at your next visit. Meanwhile we appreciate your mentions about the variety of the food and that we were able to satisfy you. We appreciate the mention of our members of staff, we will certainly not fail to convey your kind words with the named team members, and we are going to take notes and lead it to the responsible of the departments in order to be able to take further steps. In the same time we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards , Orsy Szilagyi Guest Service

    Swimming pool at the Occidental Playa de Palma hotel

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