Instalaciones del hotel Barceló Atenea Mar

Occidental Atenea Mar - Adults only

Texto: 90136 Seafront hotel located in the most modern district in Barcelona, this hotel is perfect for business or pleasure. Paseo García Faria 37-47 | 08019 Barcelona
+34 93 531 60 40 +34 93 531 6090
Occidental Atenea Mar - Adults only Texto: 90136 4 out of 5 based on 1433 ratings. 1433 user reviews.
Occidental Atenea Mar - Adults only reviewed by Denislav R on . No value for money, poor management We booked a double bed superior room for ca. 160eur a night through booking.com. When we arrived we received a twin bed room. As I was with my girlfriend on holiday I was not that happy. We have been... Rating: 1
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Occidental Atenea Mar - Adults only

Paseo García Faria 37-47   08019 Barcelona  


Places of Interest

12 km El Prat

2 km Macao Beach

1 km Golden Atenea Spa

2 km Françia Railway Station

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Atenea Mar - Adults only

4.0/5 Round Indicators
| 1436 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

35% Complete

513

Very good

41% Complete

592

Average

14% Complete

207

Poor

5% Complete

82

Very poor

2% Complete

42

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    Round Indicators
    Rob Y Barnsley, United Kingdom. 06/26/2017 Couples

    “Very enjoyable stay”

    We have just spent 5 nights at this hotel, our second visit as we also stayed there last year. The room was great with a massive, comfortable bed and a sea view. It's now adults only, so if you're looking for a quiet stay, this is for you. Breakfast was good - we didn't eat anything else there. Staff vert friendly and helpful. The lifts can be a little slow, but that's the only negative that I have.
    Round Indicators
    Denislav R 06/25/2017 Couples

    “No value for money, poor management”

    We booked a double bed superior room for ca. 160eur a night through booking.com. When we arrived we received a twin bed room. As I was with my girlfriend on holiday I was not that happy. We have been told that we can move the next day to another room so we waited. On the next day we received another room with a double bed they said - the double bed was just two twin beds put together with one sheet... what the hell? And this in a 4star hotel. The room was also smaller, dirtier (there was pen ink on the toilet seat), the sink was almost blocked. I tried to complain over booking.com but nothing was changed. This is a big hotel managed by barcelo.com. It's a big corporation and you are just a name/price category in their system. Don't expect special care. I'm not booking any barcelo managed hotels anymore, nor will I use booking.com as an "agency" anymore, as apperently they are only playing the middle man.

    NelaGEM, Director de Relaciones con Clientes at Occidental Atenea Mar - Adults only, responded to this review
     Dear Denislav, Although we sincerely regret reading that your stay at our Occidental Atenea Mar fell short of your expectations, we thank you for making us your choice hotel for your visit to Barcelona with your better half and for reaching out to share your concerns. As you well say, our double beds, like in most hotels in Europe are two twins, tied together with a zipper and made as a double so as to guarantee a comfortable night’s sleep on our especially made for Barcelo mattresses size 1.10cm x 2 and we regret your disappointment on this aspect of our services. Our rooms are accurately described on our website, including the different categories and sizes, we therefore encourage you for a future occasion to visit barcelo.com or to contact our call center from where our agents will be able to offer you a personalized booking guidance and help you select the hotel and services that best meet your holiday needs and wishes. Moreover, we regret reading the imperfections you describe in the room we accommodated you in, more so because all rooms are per standard, thoroughly revised by our head of housekeeping before assigning them to new arrivals, and not being immediately informed as we would have been able to intervene in no time, our reception team could in fact have sent a technician immediately had we known. For Occidental, our teams are indeed our main asset as they strive to provide personalized services to our guests to ensure everyone has a pleasant experience in our hotels, we sincerely regret reading that we failed to make you feel at home on this occasion and hope you will give us the opportunity to restore your faith in our company on a future occasion. Kindest Regards, Occidental Atenea Mar Team

    Round Indicators
    heathercJ6772RL Manchester, United Kingdom. 06/23/2017 Friends getaway

    “I would highly recommend this hotel.”

    A group of 14 of us stayed at this hotel for a hen weekend.I don't have a bad word to say about the place.The beds..arrhh never had a better nights sleep. My only watch out would be that location wise,perfect for being across the beach,but 10minutes away from the Marina/centre. Nothing a €7-20 can ride can't resolve(price seemed dependent on time of day).

    NelaGEM, Guest Experience Assistant at Occidental Atenea Mar - Adults only, responded to this review
     Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at Occidental Atenea Mar hotel with us and Tripadvisor readers. We would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep and also thank you for pointing out our unbeatable location in Barcelona. Thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Yours sincerely, Jaume Terol Guest Experience

    Round Indicators
    PaulJ010 Newton Abbot UK. 06/23/2017 Couples

    “Friendly,modern and comfortable ”

    Our visit did not get off and good footing our request for a walk in shower had been overlooked but this was put right immediately by friendly receptionist who arranged another room immediately. A magnificent view over the city and a chance to see the locals packing the local beaches a short walk over the Ronda Litoral. We ate once at the hotel, a good selection for both small and large appetite. Breakfast was well presented and efficiently run. Good selection of food to suit all needs. Tour buses run from right outside connecting with the whole network. Good way of getting about for a weekend trip. Otherwise bus H16 which goes into the centre from behind the hotel. If coming from the airport by local train get off at Arc de Triomf and the bus H16 goes from there. Good selection of local eateries a short distance away. Comfortable pool area but small pool but it's a great place to cool off. We liked the hotel and would return in the future.
    Round Indicators
    Q6757MWnicolam Essex, United Kingdom. 06/23/2017 Friends getaway

    “Great hotel for weekend break”

    Hotel great, v. clean, spacious, v. close to beach and very helpful staff. My only two minor downsides were hearing road noise at night as was beach view on the first level, and them wanting to charge for you to have a subbed by the pool!

    NelaGEM, Guest Experience Assistant at Occidental Atenea Mar - Adults only, responded to this review
     Dear Guest, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Moreover, we would like to thank you for pointing out the efficient service you received, the beauty of our hotel and the unbeatable location. On the other hand, we regret your disappointment for the extra charge to use the sunbeds on the pool, please rest assured that your comments will be discussed. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Yours sincerely, Jaume Terol Guest Experience

    EVALUATION

    Round Indicators

    • june 26 2017
    • Barnsley, United Kingdom
    • Couples

    Rob Y

    “Very enjoyable stay”


    We have just spent 5 nights at this hotel, our second visit as we also stayed there last year. The room was great with a massive, comfortable bed and a sea view. It's now adults only, so if you're looking for a quiet stay, this is for you. Breakfast was good - we didn't eat anything else there. Staff vert friendly and helpful. The lifts can be a little slow, but that's the only negative that I have.


    EVALUATION

    Round Indicators

    • june 25 2017
    • Couples

    Denislav R

    “No value for money, poor management”


    We booked a double bed superior room for ca. 160eur a night through booking.com. When we arrived we received a twin bed room. As I was with my girlfriend on holiday I was not that happy. We have been told that we can move the next day to another room so we waited. On the next day we received another room with a double bed they said - the double bed was just two twin beds put together with one sheet... what the hell? And this in a 4star hotel. The room was also smaller, dirtier (there was pen ink on the toilet seat), the sink was almost blocked. I tried to complain over booking.com but nothing was changed. This is a big hotel managed by barcelo.com. It's a big corporation and you are just a name/price category in their system. Don't expect special care. I'm not booking any barcelo managed hotels anymore, nor will I use booking.com as an "agency" anymore, as apperently they are only playing the middle man.


    NelaGEM, Director de Relaciones con Clientes at Occidental Atenea Mar - Adults only, responded to this review
    Dear Denislav, Although we sincerely regret reading that your stay at our Occidental Atenea Mar fell short of your expectations, we thank you for making us your choice hotel for your visit to Barcelona with your better half and for reaching out to share your concerns. As you well say, our double beds, like in most hotels in Europe are two twins, tied together with a zipper and made as a double so as to guarantee a comfortable night’s sleep on our especially made for Barcelo mattresses size 1.10cm x 2 and we regret your disappointment on this aspect of our services. Our rooms are accurately described on our website, including the different categories and sizes, we therefore encourage you for a future occasion to visit barcelo.com or to contact our call center from where our agents will be able to offer you a personalized booking guidance and help you select the hotel and services that best meet your holiday needs and wishes. Moreover, we regret reading the imperfections you describe in the room we accommodated you in, more so because all rooms are per standard, thoroughly revised by our head of housekeeping before assigning them to new arrivals, and not being immediately informed as we would have been able to intervene in no time, our reception team could in fact have sent a technician immediately had we known. For Occidental, our teams are indeed our main asset as they strive to provide personalized services to our guests to ensure everyone has a pleasant experience in our hotels, we sincerely regret reading that we failed to make you feel at home on this occasion and hope you will give us the opportunity to restore your faith in our company on a future occasion. Kindest Regards, Occidental Atenea Mar Team

    EVALUATION

    Round Indicators

    • june 23 2017
    • Manchester, United Kingdom
    • Friends getaway

    heathercJ6772RL

    “I would highly recommend this hotel.”


    A group of 14 of us stayed at this hotel for a hen weekend.I don't have a bad word to say about the place.The beds..arrhh never had a better nights sleep. My only watch out would be that location wise,perfect for being across the beach,but 10minutes away from the Marina/centre. Nothing a €7-20 can ride can't resolve(price seemed dependent on time of day).


    NelaGEM, Guest Experience Assistant at Occidental Atenea Mar - Adults only, responded to this review
    Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at Occidental Atenea Mar hotel with us and Tripadvisor readers. We would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep and also thank you for pointing out our unbeatable location in Barcelona. Thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Yours sincerely, Jaume Terol Guest Experience

    EVALUATION

    Round Indicators

    • june 23 2017
    • Newton Abbot UK
    • Couples

    PaulJ010

    “Friendly,modern and comfortable ”


    Our visit did not get off and good footing our request for a walk in shower had been overlooked but this was put right immediately by friendly receptionist who arranged another room immediately. A magnificent view over the city and a chance to see the locals packing the local beaches a short walk over the Ronda Litoral. We ate once at the hotel, a good selection for both small and large appetite. Breakfast was well presented and efficiently run. Good selection of food to suit all needs. Tour buses run from right outside connecting with the whole network. Good way of getting about for a weekend trip. Otherwise bus H16 which goes into the centre from behind the hotel. If coming from the airport by local train get off at Arc de Triomf and the bus H16 goes from there. Good selection of local eateries a short distance away. Comfortable pool area but small pool but it's a great place to cool off. We liked the hotel and would return in the future.


    EVALUATION

    Round Indicators

    • june 23 2017
    • Essex, United Kingdom
    • Friends getaway

    Q6757MWnicolam

    “Great hotel for weekend break”


    Hotel great, v. clean, spacious, v. close to beach and very helpful staff. My only two minor downsides were hearing road noise at night as was beach view on the first level, and them wanting to charge for you to have a subbed by the pool!


    NelaGEM, Guest Experience Assistant at Occidental Atenea Mar - Adults only, responded to this review
    Dear Guest, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Moreover, we would like to thank you for pointing out the efficient service you received, the beauty of our hotel and the unbeatable location. On the other hand, we regret your disappointment for the extra charge to use the sunbeds on the pool, please rest assured that your comments will be discussed. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Yours sincerely, Jaume Terol Guest Experience

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