Vistas del hotel Occidental Bilbao

Occidental Bilbao

Texto: 98202 The perfect place to discover the impressive and modern architecture of Bilbao and its delicious cuisine. Avenida Zumalacárregui 40, 48006 Bilbao | Vizcaya | España
944124300 *
Occidental Bilbao Texto: 98202 4 out of 5 based on 113 ratings. 113 user reviews.
Occidental Bilbao reviewed by Holdenbrock on . Clean, comfortable and modern Stayed with my father for 3 nights. The hotel is clean and comfortable, without really having much character. It has recently been refurbished and everything is modern and quite minimalist, which we... Rating: 4
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Occidental Bilbao

Avenida Zumalacárregui 40, 48006 Bilbao   Vizcaya   España  


Puntos de Interés

11 km Bilbao-Loiu Airport

3 km Guggenheim Museum Bilbao

1.5 km Santiago Cathedral Bilbao

Guest reviews.

There is no better expert than a traveller.

Occidental Bilbao

4.0/5 Round Indicators
| 113 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

39% Complete

45

Very good

35% Complete

40

Average

18% Complete

21

Poor

3% Complete

4

Very poor

3% Complete

4

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    Round Indicators
    Traverler1 NJ. 08/16/2017 Friends getaway

    “Modern and Inviting”

    This is a very modern business hotel. The lobby is big and comfortable, with a large bar. There is also outside seating. The rooms are comfortable and clean. The bathroom has a large modern shower with all of the bath amenities. The pool is a nice added extra where you can relax with a dip after a long day of work or enjoying the sights of Bilbao. The hotel is located up the hill from the center, but the metro is nearby. The breakfast buffet includes a large variety of choices. There is a car park on site, but we did not need to use it. We had a problem with the air conditioning in our room and were immediately moved to another room. I would definitely stay here again.
    Round Indicators
    Holdenbrock Devon, United Kingdom. 08/09/2017 Family

    “Clean, comfortable and modern”

    Stayed with my father for 3 nights. The hotel is clean and comfortable, without really having much character. It has recently been refurbished and everything is modern and quite minimalist, which we enjoyed. It's a business-style hotel - although it was very useful for us as tourists as it is a very short walk to Santutxu metro station which will get you into town very quickly. The staff were friendly and helpful; we arrived late and checked in after midnight but this was no issue. The lounge and bar area are very comfortable, with excellent wifi throughout, and the breakfast was very good. Very cheerful bloke whose job is was to make omelettes, and mighty fine omelettes they are too. Good range of hot and cold options - even baked beans, perfect for the parochial Englishman abroad. The warming lamps didn't really keep things hot, though - more should be done to keep things hot. Pool was a real bonus, despite the constant pumping music. We enjoyed our stay here and the air-conditioned rooms were great to come back to after a day of sightseeing.

    , Manager at Occidental Bilbao, responded to this review
     Dear Guest, Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled that you have enjoyed your stay. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  On the other hand, we would like to thank you for your kind words towards our staff, and premises. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. Regarding the hot plates we will check this matter with our maintenance staff in order to avoid this kind of incident in a near future. Once more we thank you words and for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Cristina Gómez Manager

    Round Indicators
    helsSevenoaks sevenoaks. 08/07/2017 Family

    “Couple of nights before Bilbao ferry”

    Very comfortable indeed IF a little soulless. Would stay again for an overnight: rooms v. Comfy, Wifi excellent, superb gym and pool and reasonably priced snacks...could I stay any longer - no. A bit of a hike to Bilbao and the Sat. Nav couldn't cope!
    Round Indicators
    Agecroft2017 Manchester, United Kingdom. 07/31/2017 Couples

    “Gran ambiente”

    We stayed for a week in the hotel which always provided a cool and comfortable refuge from the bustle of Bilbao. It is a short walk down the hill in to the old town for Pintxos however the food in the hotel will provide a temptation to remain on top of the hill with the view.
    Round Indicators
    carmelodelpino San Francisco, California. 07/30/2017 Business

    “Incredibly rude pool staff”

    This hotel is modern and clean and the staff within the hotel are excellent , professional , friendly , polite. However there is a outside pool , which seems to be run with a on-site gym company , the lifeguards spend all day dictating rules and instructions to all the hotel guess in a disgusting manner ,they spend the rest of their time talking to the locals who use the gym. I speak Spanish , English and French fluently so I have not misunderstood what and how the staff addressed people , it really was appalling to witness. I spend over two hundred nights a year in hotels due to my job and have never seen anything like this , the Barcelona chain should be ashamed.

    EVALUATION

    Round Indicators

    • august 16 2017
    • NJ
    • Friends getaway

    Traverler1

    “Modern and Inviting”


    This is a very modern business hotel. The lobby is big and comfortable, with a large bar. There is also outside seating. The rooms are comfortable and clean. The bathroom has a large modern shower with all of the bath amenities. The pool is a nice added extra where you can relax with a dip after a long day of work or enjoying the sights of Bilbao. The hotel is located up the hill from the center, but the metro is nearby. The breakfast buffet includes a large variety of choices. There is a car park on site, but we did not need to use it. We had a problem with the air conditioning in our room and were immediately moved to another room. I would definitely stay here again.


    EVALUATION

    Round Indicators

    • august 9 2017
    • Devon, United Kingdom
    • Family

    Holdenbrock

    “Clean, comfortable and modern”


    Stayed with my father for 3 nights. The hotel is clean and comfortable, without really having much character. It has recently been refurbished and everything is modern and quite minimalist, which we enjoyed. It's a business-style hotel - although it was very useful for us as tourists as it is a very short walk to Santutxu metro station which will get you into town very quickly. The staff were friendly and helpful; we arrived late and checked in after midnight but this was no issue. The lounge and bar area are very comfortable, with excellent wifi throughout, and the breakfast was very good. Very cheerful bloke whose job is was to make omelettes, and mighty fine omelettes they are too. Good range of hot and cold options - even baked beans, perfect for the parochial Englishman abroad. The warming lamps didn't really keep things hot, though - more should be done to keep things hot. Pool was a real bonus, despite the constant pumping music. We enjoyed our stay here and the air-conditioned rooms were great to come back to after a day of sightseeing.


    , Manager at Occidental Bilbao, responded to this review
    Dear Guest, Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled that you have enjoyed your stay. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  On the other hand, we would like to thank you for your kind words towards our staff, and premises. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. Regarding the hot plates we will check this matter with our maintenance staff in order to avoid this kind of incident in a near future. Once more we thank you words and for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Cristina Gómez Manager

    EVALUATION

    Round Indicators

    • august 7 2017
    • sevenoaks
    • Family

    helsSevenoaks

    “Couple of nights before Bilbao ferry”


    Very comfortable indeed IF a little soulless. Would stay again for an overnight: rooms v. Comfy, Wifi excellent, superb gym and pool and reasonably priced snacks...could I stay any longer - no. A bit of a hike to Bilbao and the Sat. Nav couldn't cope!


    EVALUATION

    Round Indicators

    • july 31 2017
    • Manchester, United Kingdom
    • Couples

    Agecroft2017

    “Gran ambiente”


    We stayed for a week in the hotel which always provided a cool and comfortable refuge from the bustle of Bilbao. It is a short walk down the hill in to the old town for Pintxos however the food in the hotel will provide a temptation to remain on top of the hill with the view.


    EVALUATION

    Round Indicators

    • july 30 2017
    • San Francisco, California
    • Business

    carmelodelpino

    “Incredibly rude pool staff”


    This hotel is modern and clean and the staff within the hotel are excellent , professional , friendly , polite. However there is a outside pool , which seems to be run with a on-site gym company , the lifeguards spend all day dictating rules and instructions to all the hotel guess in a disgusting manner ,they spend the rest of their time talking to the locals who use the gym. I speak Spanish , English and French fluently so I have not misunderstood what and how the staff addressed people , it really was appalling to witness. I spend over two hundred nights a year in hotels due to my job and have never seen anything like this , the Barcelona chain should be ashamed.


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