Vistas del hotel Occidental Bilbao

Occidental Bilbao

Texto: 98202 The perfect place to discover the impressive and modern architecture of Bilbao and its delicious cuisine. Avenida Zumalacárregui 40, 48006 Bilbao | Vizcaya | España
944124300 *
Occidental Bilbao Texto: 98202 4 out of 5 based on 231 ratings. 231 user reviews.
Occidental Bilbao reviewed by 55mn2017 on . very nice stay A very nice hotel-experience only 311 steps away from the old town of Bilbao. And Bilbao itself is a city well-worth visiting - you can still feel its industrial past that has been upgraded with new... Rating: 5
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Occidental Bilbao

Avenida Zumalacárregui 40, 48006 Bilbao   Vizcaya   España  


Puntos de Interés

11 km Bilbao-Loiu Airport

3 km Guggenheim Museum Bilbao

1.5 km Santiago Cathedral Bilbao

Guest reviews.

There is no better expert than a traveller.

Occidental Bilbao

4.0/5 Round Indicators
| 232 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

104

Very good

31% Complete

73

Average

17% Complete

40

Poor

4% Complete

11

Very poor

2% Complete

5

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    Round Indicators
    55mn2017 11/19/2017 Business

    “very nice stay”

    A very nice hotel-experience only 311 steps away from the old town of Bilbao. And Bilbao itself is a city well-worth visiting - you can still feel its industrial past that has been upgraded with new urban interventions and facilities, not to mention the beautiful nearby cost.

    Cristina G, Manager at Occidental Bilbao, responded to this review
     Dear Guest, Thanks for your time. We are very happy to read that you have enjoyed our hotel facilities and the city. For your next stay, remember that the metro stop that we have 100 meters away saves those 311 steps to the hotel. We will be proud to be your choice for your next visit to Bilbao. Best regards, Itziar Ortiz Management department

    Round Indicators
    Njc626 11/12/2017 Solo travel

    “Pleasant enough”

    Not a bad place to stay. The gym and pools are not included in the price. Food at the bar is good but small portions for hungry travellers. Generally the hotel has a relaxed feel. The city is down a steep hill so you get a nice view of the city below and which is an easy walk until you have to return back to the hotel. Car park is below the hotel building.

    Cristina G, Manager at Occidental Bilbao, responded to this review
     Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. As you say ,our hotel’s strategic location, just a few minutes from the historic centre, makes it the perfect base for visiting the main tourist attractions. It has good transport links with the metro, and buses. We usually recommend have a nice walk down to the city center and use the public trasnport for coming back. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Cristina Gómez Manager

    Round Indicators
    jake I Hereford, United Kingdom. 10/29/2017 Business

    “Great Hotel”

    Luxurious beds and great Wi-Fi and food. The Occidental was perfect for my weekend business trip and the staff were a great help and recommended some great restaurants and attractions. Will be staying again next year!
    Round Indicators
    SheenaB260 Sunderland, United Kingdom. 10/27/2017 Couples

    “Wonderful hotel!”

    Stayed at this hotel as we were visiting our daughter who was on her year abroad. Hotel in great location, lovely views of Bilbao but not great for those less able as there are a lot of steps down to the old town. Reception area fab and rooms were just as good. Loved having access to mini fridge and safe. Excellent cleanliness and room serviced every day. Bed was the comfiest hotel bed I have ever slept in - wonderful!! Thank you for a lovely holiday and will definitely be back!

    Cristina G, Manager at Occidental Bilbao, responded to this review
     Dear Sheena, Thank you very much for your time giving us your nice comments. The long way with stairs is one option to go to the city centre, but also we have the metro station 5 minutes far from the hotel. Do not miss the opportunity to use it during your next visit to Bilbao. We are grateful to know that you have enjoyed the facilities of the hotel. We hope to be your choice of accommodation again in the city. Best regards, Itziar Ortiz Management Department

    Round Indicators
    Pete R Newcastle upon Tyne, United Kingdom. 10/26/2017 Couples

    “Not as described, corridor smelt of sewerage and food poor standard (not cooked fully) maintainence not up to standard”

    We stayed as a city get away. We were expecting to have use of pool as described but didn't. Have to pay extra for spa which is good quality however it is not a day pass it is to go in once. Food poor standard and not cooked. Burger was cold in the middle and raw, did take it back and tried again but then my meal was cold as took a very long time to come out as wanted to eat together. No apology but barman was shocked by the burger and how it wasn't cooked! Corridor of the hotel had strong smell of sewerage which was off putting for a more expensive hotel. Wireless doesn't work as drops out and such low signal speed this could have just been on the lower floor. Billiards table cues broken, when asked if they had anymore told they bought 4 in January so that's all they can do! So couldn't play. Overall paid a premium for extra services but would have been better getting a cheaper central hotel as they actually have the same facilities despite what this hotel claims/shows as not all in use e.g outdoor pool. Not worth using and better getting central hotel

    Cristina G, Manager at Occidental Bilbao, responded to this review
     Dear Pete, Although we sincerely regret your disappointment with your stay in our hotel , we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. I do personally apologise for the incident at our restaurant, the whole team makes a big effort in order to get our customer satisfaction and i am very sorry we didnt achieve it this time. We buy all our products in our corporative providers so the company and ourselfs can guaranteed the quality of the dishes we serve. We have already informed our team in order to pay attention to the way the food is cooked. Regarding our WIFI connection, i would kindly ask you to let us know the room number your were allocated in order to check the system, and avoid this kind of incident in the future. Anyway we have already talked to our IT manager to check all the antennes. Although as i said before, i do regret your disappointment with your stay in our hotel, but thanks to your constructive critics we already have our billiard table cues new. Please be assured that your comments has been taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Cristina Gómez Manager

    EVALUATION

    Round Indicators

    • november 19 2017
    • Business

    55mn2017

    “very nice stay”


    A very nice hotel-experience only 311 steps away from the old town of Bilbao. And Bilbao itself is a city well-worth visiting - you can still feel its industrial past that has been upgraded with new urban interventions and facilities, not to mention the beautiful nearby cost.


    Cristina G, Manager at Occidental Bilbao, responded to this review
    Dear Guest, Thanks for your time. We are very happy to read that you have enjoyed our hotel facilities and the city. For your next stay, remember that the metro stop that we have 100 meters away saves those 311 steps to the hotel. We will be proud to be your choice for your next visit to Bilbao. Best regards, Itziar Ortiz Management department

    EVALUATION

    Round Indicators

    • november 12 2017
    • Solo travel

    Njc626

    “Pleasant enough”


    Not a bad place to stay. The gym and pools are not included in the price. Food at the bar is good but small portions for hungry travellers. Generally the hotel has a relaxed feel. The city is down a steep hill so you get a nice view of the city below and which is an easy walk until you have to return back to the hotel. Car park is below the hotel building.


    Cristina G, Manager at Occidental Bilbao, responded to this review
    Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. As you say ,our hotel’s strategic location, just a few minutes from the historic centre, makes it the perfect base for visiting the main tourist attractions. It has good transport links with the metro, and buses. We usually recommend have a nice walk down to the city center and use the public trasnport for coming back. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Cristina Gómez Manager

    EVALUATION

    Round Indicators

    • october 29 2017
    • Hereford, United Kingdom
    • Business

    jake I

    “Great Hotel”


    Luxurious beds and great Wi-Fi and food. The Occidental was perfect for my weekend business trip and the staff were a great help and recommended some great restaurants and attractions. Will be staying again next year!


    EVALUATION

    Round Indicators

    • october 27 2017
    • Sunderland, United Kingdom
    • Couples

    SheenaB260

    “Wonderful hotel!”


    Stayed at this hotel as we were visiting our daughter who was on her year abroad. Hotel in great location, lovely views of Bilbao but not great for those less able as there are a lot of steps down to the old town. Reception area fab and rooms were just as good. Loved having access to mini fridge and safe. Excellent cleanliness and room serviced every day. Bed was the comfiest hotel bed I have ever slept in - wonderful!! Thank you for a lovely holiday and will definitely be back!


    Cristina G, Manager at Occidental Bilbao, responded to this review
    Dear Sheena, Thank you very much for your time giving us your nice comments. The long way with stairs is one option to go to the city centre, but also we have the metro station 5 minutes far from the hotel. Do not miss the opportunity to use it during your next visit to Bilbao. We are grateful to know that you have enjoyed the facilities of the hotel. We hope to be your choice of accommodation again in the city. Best regards, Itziar Ortiz Management Department

    EVALUATION

    Round Indicators

    • october 26 2017
    • Newcastle upon Tyne, United Kingdom
    • Couples

    Pete R

    “Not as described, corridor smelt of sewerage and food poor standard (not cooked fully) maintainence not up to standard”


    We stayed as a city get away. We were expecting to have use of pool as described but didn't. Have to pay extra for spa which is good quality however it is not a day pass it is to go in once. Food poor standard and not cooked. Burger was cold in the middle and raw, did take it back and tried again but then my meal was cold as took a very long time to come out as wanted to eat together. No apology but barman was shocked by the burger and how it wasn't cooked! Corridor of the hotel had strong smell of sewerage which was off putting for a more expensive hotel. Wireless doesn't work as drops out and such low signal speed this could have just been on the lower floor. Billiards table cues broken, when asked if they had anymore told they bought 4 in January so that's all they can do! So couldn't play. Overall paid a premium for extra services but would have been better getting a cheaper central hotel as they actually have the same facilities despite what this hotel claims/shows as not all in use e.g outdoor pool. Not worth using and better getting central hotel


    Cristina G, Manager at Occidental Bilbao, responded to this review
    Dear Pete, Although we sincerely regret your disappointment with your stay in our hotel , we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. I do personally apologise for the incident at our restaurant, the whole team makes a big effort in order to get our customer satisfaction and i am very sorry we didnt achieve it this time. We buy all our products in our corporative providers so the company and ourselfs can guaranteed the quality of the dishes we serve. We have already informed our team in order to pay attention to the way the food is cooked. Regarding our WIFI connection, i would kindly ask you to let us know the room number your were allocated in order to check the system, and avoid this kind of incident in the future. Anyway we have already talked to our IT manager to check all the antennes. Although as i said before, i do regret your disappointment with your stay in our hotel, but thanks to your constructive critics we already have our billiard table cues new. Please be assured that your comments has been taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Cristina Gómez Manager

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    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

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