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Barceló Lanzarote Resort Hotel deluxe suite

Occidental Lanzarote Mar

Texto: 38014 In Costa Teguise, the ideal resort for families with fantastic swimming pools. Avenida del Mar, 5 | 35508 Costa Teguise (Lanzarote)
+34 928 59 13 29 +34 928 591337
Occidental Lanzarote Mar Texto: 38014 4 out of 5 based on 4450 ratings. 4450 user reviews.
Occidental Lanzarote Mar reviewed by Paul F on . excellant for Kids Took my Two grand kids away for a week weather was great facilities ate great' the entertainment for the Kids was more than expected the Kids crew worked realy hard both in the day and at night. Food... Rating: 5
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Occidental Lanzarote Mar

Avenida del Mar, 5   35508 Costa Teguise (Lanzarote)  


Places of Interest

9.5 miles Guacimeta

2 mi Costa Teguise Golf Course

440 yards Cala del Ancla Beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Lanzarote Mar

4.0/5 Round Indicators
| 4470 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

31% Complete

1428

Very good

36% Complete

1620

Average

19% Complete

862

Poor

7% Complete

334

Very poor

5% Complete

226

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    Round Indicators
    W4309WHwilliamh County Cork, Ireland. 02/24/2017 Family

    “Anne-Marie and Family from Ireland”

    We had a lovely relaxing holiday at this hotel. The staff are very friendly, there is a great selection of food, lots of fresh fruit and juices, not just stodgy stuff. There was something for everyone to do, the kids were always happy, entertainment available when they felt like it, Dad was happy in the gym and I loved relaxing by the pool. The swimming pools are lovely and the slides are a bonus. We enjoyed every minute of our stay here.
    Round Indicators
    Alistair R Guernsey, United Kingdom. 02/24/2017 Family

    “Feb hol for a family of 4 (2adults/2kids)”

    Overall this is a good/average hotel and we had a nice holiday for a week. On the international hotel scale it might achieve 4 stars as it has the spa and a conference room etc and but as others have said it's more 3 stars only for the main elements of a family holiday hotel. The positives for us were the family 'suite' room we booked (good space and great showers) the overall cleanliness of the hotel and the professionalism and friendliness of every staff member we had contact with. Negatives. This is a HUGE negative and the Barcelo/Occidental group need to address this please, please, please for future guests. Only one of the pools is marginally heated and this almost spoilt the entire holiday for us, and many other guests we spoke to. In effect you have several hundred guests occasionally daring to use the one quite small pool only (the one with slides) and the other 2 are empty even when the temperature was 23'c and really sunny all day. If we had truly believed all the other reviewers we would have actually booked another hotel as the pool means so much to our family on holidays. Our children (7 & 9) both took their wetsuits based on previous reviews and thank heavens they did as this meant they could tolerate the pools for longer, but not for hours and hours like other holidays. Please think that if the pool is really important to you then either bring wetsuits, only come during the hottests months or choose another hotel with a heated pool. The management reply to this post will say it is 'solar heated' and while this is almost certainly the case it is not up to the task and needs addressing-how many of the 1000's of posts mention this and are they going to listen to the reviews and do something about it. We loved Lanzarote but won't return to this hotel unless the pool was warmed up. Hotel management, get your trunks on and have a swim, we dare you!!! The food was plentiful but became a bit boring. If you like plain grilled meat and fish and many of the elements of a meal to construct yourself then great. It would be nice to have a greater choice of 'complete' dishes rather than elements to construct your own as all you end up with is piles of bland food types on your plates. All in all a average/good hotel with nice rooms and staff but very bland in design (think dark concrete jungle), has ok food and drink and the pools are freezing. Fix the pool heating, theybare quite small so wouldn't cost too much surely????
    Round Indicators
    LovinHimSuffolk Suffolk. 02/24/2017 Family

    “Travelling with a 4 year old and an Infant - Travel agent review.”

    Firstly apologies for the delayed review. We stayed at this hotel from the 19th -26th January 2017. We are a family of 4 with a 4 year old and a 8 month old and found a fair few problems with the resort itself. When we first arrived at the hotel it had been a long day, delayed flight and delayed baggage collection so we had been up for the best part of 14 hours with an early start and 2 very tired children, all we wanted was a swift easy check in and to get some food and go to bed. The guy behind reception was to us very unprofessional. He answered the phone on several occasions and carried on a conversation with whoever it was, sounded like a personal call to us. We found this extremely rude considering it was our first impression of the hotel. A quick guide to where things are and that was that. Noone to take bags to the rooms either! a nightmare with all the baggage we had. We were in block 2 on the 2nd floor. The lift was tiny!! Just about fit 1 adult and a buggy with a little child in. My husband then waited for us to go up and then got the lift afterwards. Considering we were told this was the 'family block' its not very family friendly in that respect. We stayed in a family superior room which was fairly dated. We found a fair amount of damage to furniture and were slightly annoyed that we had to pay a deposit and daily charge for a kettle when they supply most other things needed for an infant such as baby bath, changing mat and table etc yet we have to pay for a kettle, yes you get the deposit back, to feed our daughter her milk easily for the week. At first we were going to go down and fill it up at the bar or in the restaurant but the rooms were so far away that we ended up paying! Also be aware you have to leave a deposit for pool towels aswell and a daily charge for those too!! The childrens pool wasn't heated. our little boy went in for a bit but came out freezing and refused to go in it again!! Disappointing as we'd booked the hotel for the family features! The childrens club itself we used once however it was awful! We were advised that a brand new one was being sorted out and would open in a few weeks so that's great but what about the children there when we were. Most of the toys had been taken to the new one and not much for our 4 year old to do. I'm a travel agent and asked to see the new one so it would help me sell it and unfortunately this wasn't possible due to heating going into the pool there but reception advised they would send some pictures over via email. I'm still awaiting this email however! However we couldn't fault the kids entertainment team. They were absolutely brilliant and the kids disco was amazing! Our little boy couldn't wait to go there every night and had such fun! They really got involved with the children and made his holiday! The play park needs some work. We took our little one a couple of times but the see saw had no handles for the kids to hold on, there was a bolt sticking out from where something else had broken etc. Not great for a family hotel. Be warned that the slopes down to reception can get really slippy when wet. We had a couple of days with an hour or so of rain and we nearly slipped a few times and my little boy fell over a number of times. Just be wary. Food was average! There wasn't much choice for children and my little one ended up having burgers or sausages most nights as nothing else he would eat. If you are a fussy eater, I know I am, then you do end up having the same stuff for lunch and dinner mostly! Became very samey towards the end of the week. Food got cold really quickly even though the plates were warm, sometimes even too hot to hold. Desserts were amazing though and breakfast was lovely too. Bar stuff were really rude. It was our first night so didn't really know how it worked and we were standing by the bar a guy looked over and walked round the back and started up a chat with the other bartender! We were then told to just go and make our own and he pointed to behind the bar with a load of spirits lined up! Wherever you choose to stay in Lanzarote, if you have children, go to the Rancho texas park, an absolutely amazing excursion, if you book through the rep at the hotel then you can get the bus from opposite side of the road for 4 euros each, well worth it! The rep at the hotel for Thomson, Graham, was amazing! Such a lovely guy and couldn't do enough for us. Unfortunately our little boy was ill for half the holiday, we think it was something he ate, and he always asked after him and made a fuss. A Credit to Thomson! There isn't much to do around the hotel itself. Tiny beach down the road but a nightmare to find and you have to go down loads of steps to get there. Not ideal with a buggy. They run a bus to costa teguise which was free. Driver was really rude! Overall we definitely wouldn't go back to this hotel. We had a good break away but when we went out! I won't be recommending this hotel to customers I serve in the shops either unless there is a real improvement with staff attitude and the childrens facilities sorted.
    Round Indicators
    Carly A 02/24/2017 Family

    “Nice hotel in need of a refurb - not 4* ”

    Hotel - Classed as a 4* family hotel on their website and other sites. I would say this hotel is more like a 3* hotel. It's very rundown as I noticed a lot of leaks and cracks and paint chipped. The kids play area has items missing and bits of metal sticking out where they used to be. The main reception area is very big and welcoming but could again do with an update to bring it to a 4* hotel. Rooms - We are staying in a superior double room. These are big comfortable rooms with 2 single beds pushed together (not hooked so tend to slip away from each other) the decor is dated and the room has considerable signs of wear. Our bathroom in particular had water leaking through the ceiling from the room above. Once we told the staff about this we were given another room just next door which was very helpful with moving all our belongings. Staff and entertainment- This is definitely where the hotel outdoes it's self the entertainment for adults and children alike is excellent and all the staff are very friendly. My almost 2 year old little girl absolutely loved all the entertainers and they make a fuss of them which is nice to see. Food- We only stayed on a b&b board and the breakfast is good. Fresh fruit, bread, cheeses, cold meats, cooked breakfast items and cereals. Lots of juices and coffee and tea making facilities. You will definitely find something to eat anyway. Access to beach- Although the nearest beach is about a 20 min walk from the hotel, we found this to be a very nice walk and done it everyday of the holiday. The main beach is about 50 min walk. The hotel also offers a free shuttle bus that runs from morning to early evening. Overall we have had a nice comfortable stay, but I really think the hotel needs a full refurb. So it falls into the category of a 4* hotel.

    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
     Dear Carly, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are glad to hear that those incidents that may have happened during your stay were successfully resolved. As well as we appreciate your kind words regarding our animation team, they work very hard to perform numerous activities that will entertain adults and children. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, The management

    Round Indicators
    piotrw361 Warsaw, Poland. 02/21/2017 Family

    “Reccomend”

    After a two-week stay with family, we are delighted. Great food, lots of choice. Interesting animation for adults and children. Great animators. Good location, close to the promenade by the ocean.Reccomend

    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
     Dear guest, First and foremost we would like to thank you for choosing our Occidental Lanzarote Mar hotel for your visit to Lanzarote and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are delighted to hear you had a lovely time in our resort, and hope you will come back in the future. Kind regards, The management

    EVALUATION

    Round Indicators

    • february 24 2017
    • County Cork, Ireland
    • Family

    W4309WHwilliamh

    “Anne-Marie and Family from Ireland”


    We had a lovely relaxing holiday at this hotel. The staff are very friendly, there is a great selection of food, lots of fresh fruit and juices, not just stodgy stuff. There was something for everyone to do, the kids were always happy, entertainment available when they felt like it, Dad was happy in the gym and I loved relaxing by the pool. The swimming pools are lovely and the slides are a bonus. We enjoyed every minute of our stay here.


    EVALUATION

    Round Indicators

    • february 24 2017
    • Guernsey, United Kingdom
    • Family

    Alistair R

    “Feb hol for a family of 4 (2adults/2kids)”


    Overall this is a good/average hotel and we had a nice holiday for a week. On the international hotel scale it might achieve 4 stars as it has the spa and a conference room etc and but as others have said it's more 3 stars only for the main elements of a family holiday hotel. The positives for us were the family 'suite' room we booked (good space and great showers) the overall cleanliness of the hotel and the professionalism and friendliness of every staff member we had contact with. Negatives. This is a HUGE negative and the Barcelo/Occidental group need to address this please, please, please for future guests. Only one of the pools is marginally heated and this almost spoilt the entire holiday for us, and many other guests we spoke to. In effect you have several hundred guests occasionally daring to use the one quite small pool only (the one with slides) and the other 2 are empty even when the temperature was 23'c and really sunny all day. If we had truly believed all the other reviewers we would have actually booked another hotel as the pool means so much to our family on holidays. Our children (7 & 9) both took their wetsuits based on previous reviews and thank heavens they did as this meant they could tolerate the pools for longer, but not for hours and hours like other holidays. Please think that if the pool is really important to you then either bring wetsuits, only come during the hottests months or choose another hotel with a heated pool. The management reply to this post will say it is 'solar heated' and while this is almost certainly the case it is not up to the task and needs addressing-how many of the 1000's of posts mention this and are they going to listen to the reviews and do something about it. We loved Lanzarote but won't return to this hotel unless the pool was warmed up. Hotel management, get your trunks on and have a swim, we dare you!!! The food was plentiful but became a bit boring. If you like plain grilled meat and fish and many of the elements of a meal to construct yourself then great. It would be nice to have a greater choice of 'complete' dishes rather than elements to construct your own as all you end up with is piles of bland food types on your plates. All in all a average/good hotel with nice rooms and staff but very bland in design (think dark concrete jungle), has ok food and drink and the pools are freezing. Fix the pool heating, theybare quite small so wouldn't cost too much surely????


    EVALUATION

    Round Indicators

    • february 24 2017
    • Suffolk
    • Family

    LovinHimSuffolk

    “Travelling with a 4 year old and an Infant - Travel agent review.”


    Firstly apologies for the delayed review. We stayed at this hotel from the 19th -26th January 2017. We are a family of 4 with a 4 year old and a 8 month old and found a fair few problems with the resort itself. When we first arrived at the hotel it had been a long day, delayed flight and delayed baggage collection so we had been up for the best part of 14 hours with an early start and 2 very tired children, all we wanted was a swift easy check in and to get some food and go to bed. The guy behind reception was to us very unprofessional. He answered the phone on several occasions and carried on a conversation with whoever it was, sounded like a personal call to us. We found this extremely rude considering it was our first impression of the hotel. A quick guide to where things are and that was that. Noone to take bags to the rooms either! a nightmare with all the baggage we had. We were in block 2 on the 2nd floor. The lift was tiny!! Just about fit 1 adult and a buggy with a little child in. My husband then waited for us to go up and then got the lift afterwards. Considering we were told this was the 'family block' its not very family friendly in that respect. We stayed in a family superior room which was fairly dated. We found a fair amount of damage to furniture and were slightly annoyed that we had to pay a deposit and daily charge for a kettle when they supply most other things needed for an infant such as baby bath, changing mat and table etc yet we have to pay for a kettle, yes you get the deposit back, to feed our daughter her milk easily for the week. At first we were going to go down and fill it up at the bar or in the restaurant but the rooms were so far away that we ended up paying! Also be aware you have to leave a deposit for pool towels aswell and a daily charge for those too!! The childrens pool wasn't heated. our little boy went in for a bit but came out freezing and refused to go in it again!! Disappointing as we'd booked the hotel for the family features! The childrens club itself we used once however it was awful! We were advised that a brand new one was being sorted out and would open in a few weeks so that's great but what about the children there when we were. Most of the toys had been taken to the new one and not much for our 4 year old to do. I'm a travel agent and asked to see the new one so it would help me sell it and unfortunately this wasn't possible due to heating going into the pool there but reception advised they would send some pictures over via email. I'm still awaiting this email however! However we couldn't fault the kids entertainment team. They were absolutely brilliant and the kids disco was amazing! Our little boy couldn't wait to go there every night and had such fun! They really got involved with the children and made his holiday! The play park needs some work. We took our little one a couple of times but the see saw had no handles for the kids to hold on, there was a bolt sticking out from where something else had broken etc. Not great for a family hotel. Be warned that the slopes down to reception can get really slippy when wet. We had a couple of days with an hour or so of rain and we nearly slipped a few times and my little boy fell over a number of times. Just be wary. Food was average! There wasn't much choice for children and my little one ended up having burgers or sausages most nights as nothing else he would eat. If you are a fussy eater, I know I am, then you do end up having the same stuff for lunch and dinner mostly! Became very samey towards the end of the week. Food got cold really quickly even though the plates were warm, sometimes even too hot to hold. Desserts were amazing though and breakfast was lovely too. Bar stuff were really rude. It was our first night so didn't really know how it worked and we were standing by the bar a guy looked over and walked round the back and started up a chat with the other bartender! We were then told to just go and make our own and he pointed to behind the bar with a load of spirits lined up! Wherever you choose to stay in Lanzarote, if you have children, go to the Rancho texas park, an absolutely amazing excursion, if you book through the rep at the hotel then you can get the bus from opposite side of the road for 4 euros each, well worth it! The rep at the hotel for Thomson, Graham, was amazing! Such a lovely guy and couldn't do enough for us. Unfortunately our little boy was ill for half the holiday, we think it was something he ate, and he always asked after him and made a fuss. A Credit to Thomson! There isn't much to do around the hotel itself. Tiny beach down the road but a nightmare to find and you have to go down loads of steps to get there. Not ideal with a buggy. They run a bus to costa teguise which was free. Driver was really rude! Overall we definitely wouldn't go back to this hotel. We had a good break away but when we went out! I won't be recommending this hotel to customers I serve in the shops either unless there is a real improvement with staff attitude and the childrens facilities sorted.


    EVALUATION

    Round Indicators

    • february 24 2017
    • Family

    Carly A

    “Nice hotel in need of a refurb - not 4* ”


    Hotel - Classed as a 4* family hotel on their website and other sites. I would say this hotel is more like a 3* hotel. It's very rundown as I noticed a lot of leaks and cracks and paint chipped. The kids play area has items missing and bits of metal sticking out where they used to be. The main reception area is very big and welcoming but could again do with an update to bring it to a 4* hotel. Rooms - We are staying in a superior double room. These are big comfortable rooms with 2 single beds pushed together (not hooked so tend to slip away from each other) the decor is dated and the room has considerable signs of wear. Our bathroom in particular had water leaking through the ceiling from the room above. Once we told the staff about this we were given another room just next door which was very helpful with moving all our belongings. Staff and entertainment- This is definitely where the hotel outdoes it's self the entertainment for adults and children alike is excellent and all the staff are very friendly. My almost 2 year old little girl absolutely loved all the entertainers and they make a fuss of them which is nice to see. Food- We only stayed on a b&b board and the breakfast is good. Fresh fruit, bread, cheeses, cold meats, cooked breakfast items and cereals. Lots of juices and coffee and tea making facilities. You will definitely find something to eat anyway. Access to beach- Although the nearest beach is about a 20 min walk from the hotel, we found this to be a very nice walk and done it everyday of the holiday. The main beach is about 50 min walk. The hotel also offers a free shuttle bus that runs from morning to early evening. Overall we have had a nice comfortable stay, but I really think the hotel needs a full refurb. So it falls into the category of a 4* hotel.


    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
    Dear Carly, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are glad to hear that those incidents that may have happened during your stay were successfully resolved. As well as we appreciate your kind words regarding our animation team, they work very hard to perform numerous activities that will entertain adults and children. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, The management

    EVALUATION

    Round Indicators

    • february 21 2017
    • Warsaw, Poland
    • Family

    piotrw361

    “Reccomend”


    After a two-week stay with family, we are delighted. Great food, lots of choice. Interesting animation for adults and children. Great animators. Good location, close to the promenade by the ocean.Reccomend


    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
    Dear guest, First and foremost we would like to thank you for choosing our Occidental Lanzarote Mar hotel for your visit to Lanzarote and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are delighted to hear you had a lovely time in our resort, and hope you will come back in the future. Kind regards, The management

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