Barceló Lanzarote Resort Hotel deluxe suite

Occidental Lanzarote Mar

Texto: 38018 Amplio Resort pensado para disfrutar en familia y del deporte con su espectacular piscina olímpica y completas instalaciones deportivas. Avenida del Mar, 5 | 35508 Costa Teguise (Lanzarote)
+34 928 59 13 29 +34 928 591337
Occidental Lanzarote Mar Texto: 38018 4 out of 5 based on 5008 ratings. 5008 user reviews.
Occidental Lanzarote Mar reviewed by 131skyes on . Great holiday We had a fantastic holiday and will definitely be returning! Day and evening entertainment was fab! Rooms were cleaned everyday and all the staff were friendly... food was delicious and there was... Rating: 5
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Occidental Lanzarote Mar

Avenida del Mar, 5   35508 Costa Teguise (Lanzarote)  


Places of Interest

15 km Guacimeta

3 km Campo de Golf Costa Teguise

400 m Playa de la Cala del Ancla

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Occidental Lanzarote Mar

4.0/5 Round Indicators
| 5075 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

32% Complete

1667

Very good

36% Complete

1837

Average

18% Complete

960

Poor

7% Complete

365

Very poor

4% Complete

246

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    Round Indicators
    Pete W 07/23/2017 Family

    “Hit and miss”

    - Good size rooms - Great staff all round - inconsistent food. Some nice dishes, some inedible and overall we were happy to have our final meal from the buffet - The pool is hectic. Too small for the amount of rooms in the hotel and so many sun lounges you can barely move - shuttle bus to the beach worked well - weather was mixed. We were there for a full week and not a single day of just sun. Typically overcast and windy - tour to volcanos and caves was worth some time away from the hotel Overall, felt sorry for the couples we saw given how busy it was - would only recommend to families
    Round Indicators
    jafuller London. 07/22/2017 Friends getaway

    “This place is fabulous ”

    We are a group of 11 - with 7 teenagers and 4 adults. We are staying here right now and I actually cannot believe the negative reviews. Food is fantastic - I'm not sure what they could do to make some people happy. There is fish, steak, prawns, pizza, pastas - fabulous salads and lovely desserts. Breakfast has everything you could possibly want. Drinks are great too! Entertainment team during the day are also fantastic offering something for everyone - not just the kids. Rooms are as expected - clean and spacious. Location isn't brilliant but there are buses and taxis outside the hotel and it's only 5 minutes to town on the bus. We paid £620 each for this holiday (1 week) - I really don't know what people are expecting for the price. I have stayed in some of the most expensive hotels in Dubai and you honestly get what you pay for. This hotel is excellent value for money. If you haven't booked yet - book it and if you are coming here you will love it!

    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
     Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. At Occidental we know that meals are an important aspect of our guest´s overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, The Management.

    Round Indicators
    John G Essex, United Kingdom. 07/22/2017 Family

    “Excellent Holiday”

    Just back from this hotel after 10 odd nights there. Stayed with wife and my 2 older sons stayed in same room next door, room 4127 and 4128. View from balcony was overlooking the pool but marred by the wall at end of hotel, but kept room cool. Rooms further along had better views. Couple of floor up and a bit of walk to pool, reception etc but all good with nearby lifts. Arrived in the evening, reception very good and looked after bags etc and made sure we got to the restaurant for the all inclusive meal. All of my party, 4 of us, found the food to be excellent. I'm a lazy bugger and like it put in front of me, but if you bother to look around there is food a plenty for everyone. It all became a bit the same day in and out but it does at an all inclusive, my fault for being a fussy eater, if you like your food, you'll love it here. And be fair, the staff work really hard. Now and again e waited a bit for a table to be laid out, or for a drink but it is a busy hotel. We only went for lunch once, preferring to sit and chill in the sun, and help ourselves to chips etc. Drinks, yes, bar closes or you have to pay after 11pm, but not a bad idea as you can start drinking for free at 10.30 am! I did on my first full day there, but calmed down a bit after. So if you like drink or 2 you'll love it here. I would say this hotel is geared towards families with younger children, free ice cream tubs, slush, soft drinks all day and night! Entertainment, the team work all day and night, 7 days a week, a credit to the hotel. If you wanted to take part, feel free. Archery, pool games etc. Also plenty of games and stuff for little kids to do. The bbq on Friday eve and parties outdoors were brilliant! The hotel is a little out of the way but you can grab a free bus, but why bother, 4 euros in a cab, give him a fiver, job done. We also hired a car for the day for only 40 euros, all day and night, bargain, recommended. Just drive as per a coach tour on one of the leaflets. We visited Timanfaya, (scary drive), El Golfo, Playa Blanca and stopped at a Marina for a drink on our way back. Roads are immaculate! Put 8 euros in the tank! As any all inclusive and busy hotel, to grab a bed in decent area you need to put towel down at 7am. Maybe 8.. We preferred to chill further away from pool overlooking the shops. Very nice. Note to hotel, please empty the bins around the pool and resting areas more regular, all bins during busy day were overflowing, so empty cups blowing around all day. Or how about add another bin next to each existing bin, giving twice as much room. The stage, too small and blocked by pillars, how about extending stage out to the right by 10 or 20 feet? The hall in the eve very busy and most are staring at a big pillar right in the way! Other than that, great holiday, great food, great staff, cleaners etc great all year round weather, would visit again, but maybe better suited to families with kids. So if we ever have grandchildren we'll be back. Thank you.

    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
     Dear John, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guest´s expectations and your comments will help our teams reaching that goal. We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day, with their kindness and professionalism taking care of our little guests and ensuring that they have a nice time and bring back home good memories of their holidays among us. Regarding the cleanness in the pool area, thorough cleaning is an absolute must for us and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our reception in the event of finding any area of uncleanliness, this will give us an opportunity to bring your remarks to the attention of our housekeeping management. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, The Management.

    Round Indicators
    xlauraxrickx Derbyshire, United Kingdom. 07/22/2017 Couples

    “Hit and miss”

    We are a couple aged 27 and are still at the hotel now. we have no children but This hotel is geared towards families so if you like quiet they do have an adult only pool but this was too quiet, no one talks and you have to pay for drinks - which i think is a p*ss take if you have paid a £1000 each for a wrist band for all inclusive. The hotel is in the middle of no where and just rubble and a huge industial factory as scenary. The food is really good and my partner is THE fussiest eater ever and always found something to eat. The sunbed situation isnt good if you want to be near the pool. People are up at 630-7 reserving sunbeds so if you cant beat them join em!! I have read other reviews sayin town is only 15 minutes away!!! They are lying!!! We used our i phones to track us and we are fit and walked quiet fast and it took us 30 minutes to town and it was 3 miles one way!!!! The bar does stop serving at 11pm which isnt good not all of us go to bed then! It is self service for drinks and food at the poolbar and i did see non inclusive people taking advantage of this daily as its not policed. The cleaners, ground workers and all the restaurant staff are AMAZING the hotel is spotless and they all work very hard day and night to keep this hotel going. The entertainment staff are an assett to this hotel and without them it would be nothing the games they put on and the energy they have day after day is incredible. All in all i would not return as i normally go adult only and now i know why! Lanzarote in general is not a place for us as the weather is unpredictable and mostly cloudy even is july! Rooms - huge and spotless everyday Food - really good lots of choice Drinks - lots of alll inclusive choice Hotel- huge and always spotless

    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
     Dear Laura, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We understand that our hotel Occidental Lanzarote Mar might not be the best location for your holidays, this is why we encourage you for a future occasion to visit our website or to contact our call centre from where our agents will be able to offer you a personalized booking guidance to make sure you book the Barceló destination that can make all your dreams come true. We regret your disappointment regarding the extra charge for some drinks for our All Inclusive guests, although we would like to take the opportunity to point out that only a few Premium liquors and the drinks in the bar only for adults are not included and subject to a reduced extra charge comparing to the prices charged for other types of meal plans in the hotel. On the other hand, it is good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours, as well as we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, The Management.

    Round Indicators
    Butchersdug Glasgow, United Kingdom. 07/21/2017 Family

    “Family vacation”

    Just returned from family holiday at occidental mar. Hotel is situated 20-30 minute walk from resort centre . No big deal 5 euros in a taxi. Pros:- entertainment team and hotel staff exceptional and very friendly , well done. Hotels and grounds are spotlessly clean with reasonable activities. Cons:- don't expect a drink after 11pm , with having kids been to many AI resorts but never known AI service to be discontinued at this time. Of course you can stack refreshments before the deadline but still astounded at this. The pool areas are extremely small for a hotel with so many rooms and guests. The result of this is with so many families with young kids the areas surrounding the main pool are ridiculously overcrowded however there is a far quieter sun terrace for people who do not need to keep a constant eye on the kids in the pool. None of the communal areas are air conditioned including the dining areas. The food is truelly awful however and this the main letdown for this hotel and the main reason I personally would not consider returning. Most people will always find something to eat however the standard generally was poor. This hotel was my wife's choice and I will not let her forget her choice for a long time.

    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
     Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guest´s expectations and your comments will help our teams reaching that goal. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivalled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Also please receive our apologies for failing to meet your expectations regarding our all-inclusive service. The involved department has been informed about your comments for information and further revision. On the other hand, we also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party. Sincerely, The Management.

    EVALUATION

    Round Indicators

    • july 23 2017
    • Family

    Pete W

    “Hit and miss”


    - Good size rooms - Great staff all round - inconsistent food. Some nice dishes, some inedible and overall we were happy to have our final meal from the buffet - The pool is hectic. Too small for the amount of rooms in the hotel and so many sun lounges you can barely move - shuttle bus to the beach worked well - weather was mixed. We were there for a full week and not a single day of just sun. Typically overcast and windy - tour to volcanos and caves was worth some time away from the hotel Overall, felt sorry for the couples we saw given how busy it was - would only recommend to families


    EVALUATION

    Round Indicators

    • july 22 2017
    • London
    • Friends getaway

    jafuller

    “This place is fabulous ”


    We are a group of 11 - with 7 teenagers and 4 adults. We are staying here right now and I actually cannot believe the negative reviews. Food is fantastic - I'm not sure what they could do to make some people happy. There is fish, steak, prawns, pizza, pastas - fabulous salads and lovely desserts. Breakfast has everything you could possibly want. Drinks are great too! Entertainment team during the day are also fantastic offering something for everyone - not just the kids. Rooms are as expected - clean and spacious. Location isn't brilliant but there are buses and taxis outside the hotel and it's only 5 minutes to town on the bus. We paid £620 each for this holiday (1 week) - I really don't know what people are expecting for the price. I have stayed in some of the most expensive hotels in Dubai and you honestly get what you pay for. This hotel is excellent value for money. If you haven't booked yet - book it and if you are coming here you will love it!


    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
    Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. At Occidental we know that meals are an important aspect of our guest´s overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, The Management.

    EVALUATION

    Round Indicators

    • july 22 2017
    • Essex, United Kingdom
    • Family

    John G

    “Excellent Holiday”


    Just back from this hotel after 10 odd nights there. Stayed with wife and my 2 older sons stayed in same room next door, room 4127 and 4128. View from balcony was overlooking the pool but marred by the wall at end of hotel, but kept room cool. Rooms further along had better views. Couple of floor up and a bit of walk to pool, reception etc but all good with nearby lifts. Arrived in the evening, reception very good and looked after bags etc and made sure we got to the restaurant for the all inclusive meal. All of my party, 4 of us, found the food to be excellent. I'm a lazy bugger and like it put in front of me, but if you bother to look around there is food a plenty for everyone. It all became a bit the same day in and out but it does at an all inclusive, my fault for being a fussy eater, if you like your food, you'll love it here. And be fair, the staff work really hard. Now and again e waited a bit for a table to be laid out, or for a drink but it is a busy hotel. We only went for lunch once, preferring to sit and chill in the sun, and help ourselves to chips etc. Drinks, yes, bar closes or you have to pay after 11pm, but not a bad idea as you can start drinking for free at 10.30 am! I did on my first full day there, but calmed down a bit after. So if you like drink or 2 you'll love it here. I would say this hotel is geared towards families with younger children, free ice cream tubs, slush, soft drinks all day and night! Entertainment, the team work all day and night, 7 days a week, a credit to the hotel. If you wanted to take part, feel free. Archery, pool games etc. Also plenty of games and stuff for little kids to do. The bbq on Friday eve and parties outdoors were brilliant! The hotel is a little out of the way but you can grab a free bus, but why bother, 4 euros in a cab, give him a fiver, job done. We also hired a car for the day for only 40 euros, all day and night, bargain, recommended. Just drive as per a coach tour on one of the leaflets. We visited Timanfaya, (scary drive), El Golfo, Playa Blanca and stopped at a Marina for a drink on our way back. Roads are immaculate! Put 8 euros in the tank! As any all inclusive and busy hotel, to grab a bed in decent area you need to put towel down at 7am. Maybe 8.. We preferred to chill further away from pool overlooking the shops. Very nice. Note to hotel, please empty the bins around the pool and resting areas more regular, all bins during busy day were overflowing, so empty cups blowing around all day. Or how about add another bin next to each existing bin, giving twice as much room. The stage, too small and blocked by pillars, how about extending stage out to the right by 10 or 20 feet? The hall in the eve very busy and most are staring at a big pillar right in the way! Other than that, great holiday, great food, great staff, cleaners etc great all year round weather, would visit again, but maybe better suited to families with kids. So if we ever have grandchildren we'll be back. Thank you.


    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
    Dear John, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guest´s expectations and your comments will help our teams reaching that goal. We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day, with their kindness and professionalism taking care of our little guests and ensuring that they have a nice time and bring back home good memories of their holidays among us. Regarding the cleanness in the pool area, thorough cleaning is an absolute must for us and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our reception in the event of finding any area of uncleanliness, this will give us an opportunity to bring your remarks to the attention of our housekeeping management. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, The Management.

    EVALUATION

    Round Indicators

    • july 22 2017
    • Derbyshire, United Kingdom
    • Couples

    xlauraxrickx

    “Hit and miss”


    We are a couple aged 27 and are still at the hotel now. we have no children but This hotel is geared towards families so if you like quiet they do have an adult only pool but this was too quiet, no one talks and you have to pay for drinks - which i think is a p*ss take if you have paid a £1000 each for a wrist band for all inclusive. The hotel is in the middle of no where and just rubble and a huge industial factory as scenary. The food is really good and my partner is THE fussiest eater ever and always found something to eat. The sunbed situation isnt good if you want to be near the pool. People are up at 630-7 reserving sunbeds so if you cant beat them join em!! I have read other reviews sayin town is only 15 minutes away!!! They are lying!!! We used our i phones to track us and we are fit and walked quiet fast and it took us 30 minutes to town and it was 3 miles one way!!!! The bar does stop serving at 11pm which isnt good not all of us go to bed then! It is self service for drinks and food at the poolbar and i did see non inclusive people taking advantage of this daily as its not policed. The cleaners, ground workers and all the restaurant staff are AMAZING the hotel is spotless and they all work very hard day and night to keep this hotel going. The entertainment staff are an assett to this hotel and without them it would be nothing the games they put on and the energy they have day after day is incredible. All in all i would not return as i normally go adult only and now i know why! Lanzarote in general is not a place for us as the weather is unpredictable and mostly cloudy even is july! Rooms - huge and spotless everyday Food - really good lots of choice Drinks - lots of alll inclusive choice Hotel- huge and always spotless


    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
    Dear Laura, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We understand that our hotel Occidental Lanzarote Mar might not be the best location for your holidays, this is why we encourage you for a future occasion to visit our website or to contact our call centre from where our agents will be able to offer you a personalized booking guidance to make sure you book the Barceló destination that can make all your dreams come true. We regret your disappointment regarding the extra charge for some drinks for our All Inclusive guests, although we would like to take the opportunity to point out that only a few Premium liquors and the drinks in the bar only for adults are not included and subject to a reduced extra charge comparing to the prices charged for other types of meal plans in the hotel. On the other hand, it is good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours, as well as we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, The Management.

    EVALUATION

    Round Indicators

    • july 21 2017
    • Glasgow, United Kingdom
    • Family

    Butchersdug

    “Family vacation”


    Just returned from family holiday at occidental mar. Hotel is situated 20-30 minute walk from resort centre . No big deal 5 euros in a taxi. Pros:- entertainment team and hotel staff exceptional and very friendly , well done. Hotels and grounds are spotlessly clean with reasonable activities. Cons:- don't expect a drink after 11pm , with having kids been to many AI resorts but never known AI service to be discontinued at this time. Of course you can stack refreshments before the deadline but still astounded at this. The pool areas are extremely small for a hotel with so many rooms and guests. The result of this is with so many families with young kids the areas surrounding the main pool are ridiculously overcrowded however there is a far quieter sun terrace for people who do not need to keep a constant eye on the kids in the pool. None of the communal areas are air conditioned including the dining areas. The food is truelly awful however and this the main letdown for this hotel and the main reason I personally would not consider returning. Most people will always find something to eat however the standard generally was poor. This hotel was my wife's choice and I will not let her forget her choice for a long time.


    Barcelo_Lanzarote, Director General at Occidental Lanzarote Mar, responded to this review
    Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guest´s expectations and your comments will help our teams reaching that goal. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivalled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Also please receive our apologies for failing to meet your expectations regarding our all-inclusive service. The involved department has been informed about your comments for information and further revision. On the other hand, we also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party. Sincerely, The Management.

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