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Barceló Hotel Room Service  Emperatriz

Barceló Emperatriz

Texto: 45529 Hotel in the centre of Madrid that redefines the palatial elegance of the 19th century, combined with the best technology and gastronomy. Calle López de Hoyos, 4 (Junto al Paseo de la Castellana) Madrid, 28006
+ 34 913 42 24 90 + 34 913 42 24 91
Barceló Emperatriz Texto: 45529 4.5 out of 5 based on 333 ratings. 333 user reviews.
Barceló Emperatriz reviewed by 420zachariasa on . Excellent rooms, spacious and great quality The rooms are of a very high standard, spacious, comfortable and clean. My only gripe would be one or two of the front of house staff could have been a bit more helpful/interested when dealing with a... Rating: 4
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Barceló Emperatriz

Calle López de Hoyos, 4 (Junto al Paseo de la Castellana) Madrid, 28006  


Places of Interest

16 km Adolfo Suárez Madrid-Barajas Airport

3.5 km Chamartín

3.6 km Madrid Atocha Railway Station

12.2 Madrid Exhibition Center - Ifema

Guest reviews.

There is no better expert than a traveller.

Barceló Emperatriz

4.5/5 Round Indicators
| 346 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

78% Complete

273

Very good

17% Complete

59

Average

2% Complete

9

Poor

0% Complete

2

Very poor

0% Complete

3

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    Round Indicators
    Anna88P Helsinki, Finland. 03/23/2017 Couples

    “Good choice in a nice neighborhood”

    We spent 3 nights at Barcelo Emperatriz during our trip in Madrid. We found the location of the hotel very good. Its located in a beautiful and quiet neighborhood, a bit outside the busy and touristy city centre but it had metro stations in walking distance so we could easily access all the attractions, shopping streets and football stadium by subway. We had a wonderful weather during our stay (sunny and +25 degrees) and one late afternoon we wanted to spend some time on the hotel rooftop terrace but as we got there, there were tables and chairs but not a bar. We went to the hotel lobby and asked if we could buy a glass of cava and a beer and take those upstairs. The bartender was a bit reluctant to sell drinks "to go" but in the end we managed to buy them. What I'm trying to say is that if the hotel has such a beautiful rooftop terrace what is the point of having it if the guests cannot enjoy drinks there. All in all the service in the hotel was okay, but not 5-star in my opinion.

    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
     Dear guest, Thank you for such an incredible review and for taking the time for sharing your experience. Your comments will be useful to improve our bar service. Service in our terrace is available just during the summer time, however you are totally right, why not let to enjoy a drink when guests have the chance to enjoy our good weather. We will pass this information to the right department to make some changes. We are glad you had a great stay with us and we will love you visit us again soon. Don't hesitate to contact us before your next booking with any request. Best regards, Barceló Emperatriz Team

    Round Indicators
    britica Miami, Florida. 03/22/2017 Solo travel

    “Best stay in Madrid”

    I actually enjoyed staying in my room because of the comfort. The bathroom and toiletries were very comforting and of quality. I was able to rest and enjoy my stay in Madrid, thanks to the peaceful and warm feeling I had at the hotel once I was back from touring the city.

    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
     Dear guest, Thank you for the great feedback of your recent holiday experience at our Barceló Emperatriz; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Look forward to see you again, don't hesitate to contact us with any request prior your booking. Regards, Barceló Emperatriz Team

    Round Indicators
    Lydia R 03/21/2017 Couples

    “Nice hotel but could be a little more transparent ”

    Hotel is very nice but beware of being charged $27 euro a person for breakfast. We booked breakfast included with hotels.com, but the hotel said that no such thing existed. They insisted we pay for breakfast in addition to our room. If they had told us before we sat down and started eating, we definitely would have chosen to spend our money somewhere more affordable. Other than that, the hotel was very clean and staff was helpful. The gym was also nice.

    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
     Dear Guest, Thank you for having chosen us and for taking the time on leaving us your review. The opinions of our guests have a great value for us. We regret you haven't been informed about the price of breakfast. it surprises us to read the comment that "our staff insisted you to pay for breakfast". Some guests have it included in their booking other just have room only. At check in we inform about their status and give them the option of enjoying or not the service. After this is up the guest to go or not in the morning to have breakfast. Before charging to the room we extend a ticket with the amout for signing. We consider the price for breakfast is well worth the quality and variety on hot dishes menu we offer. However, we are very happy to know you had a lovely stay with us and we would love to see you again. All the best, Barceló Emperatriz Team

    Round Indicators
    paulus_adams Amsterdam, Netherlands. 03/09/2017 Business

    “Fantastic choice, can't fault it”

    Great boutique hotel. Beautiful rooms, very comfortable beds, nicely appointed bathroom and everything available in the room that would make your business or holiday trip comfortable. Perfect breakfast with very attentive staff and nice lobby/bar area. Truly deserves all of its five stars.

    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
     Dear guest, Thank you so much for having chosen us, we are very happy to know you did the right decision staying with us, we also want to thank you for taking the time sharing your experience. We value all the opinions received from our guests, since they help us to keep the high standards. We are glad to know you have lived a 5* experience from our staff and services provided. We would love to see you soon and please, don't hesitate to contact us again for any request before your next booking in our hotel, we will be pleased to assist you. All the best, Barceló Emperatriz Team

    Round Indicators
    420zachariasa Cardiff, United Kingdom. 03/07/2017 Couples

    “Excellent rooms, spacious and great quality”

    The rooms are of a very high standard, spacious, comfortable and clean. My only gripe would be one or two of the front of house staff could have been a bit more helpful/interested when dealing with a very simple request that although was sorted out, felt like it was an inconvenience which you don't expect from a 5 star hotel. Also did not acknowledge an email sent about the reservation direct to the hotel prior to travel. Do not let this put you off the hotel however as despite a couple of minor hiccups I would definitely recommend.

    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
     Dear guest, Thank you for having chosen us Barceló Emperatriz and for taking the time for sharing your experience. The opinions from our guests have a big value for us to keep with the high standards. We regret the service provided by our reception staff wasn't helpful during your stay, our team is focus to give always excellent guest service, they are willing to help and satisfy all our guests. We apologize and we will pass the information to the concerning department about your case. We are glad in general you liked our hotel and we are happy to know you have enjoyed staying with us. We would love you give us the chance to visit us again to live up your expectations regarding great service. Best regards, Barceló Emperatriz Team

    EVALUATION

    Round Indicators

    • march 23 2017
    • Helsinki, Finland
    • Couples

    Anna88P

    “Good choice in a nice neighborhood”


    We spent 3 nights at Barcelo Emperatriz during our trip in Madrid. We found the location of the hotel very good. Its located in a beautiful and quiet neighborhood, a bit outside the busy and touristy city centre but it had metro stations in walking distance so we could easily access all the attractions, shopping streets and football stadium by subway. We had a wonderful weather during our stay (sunny and +25 degrees) and one late afternoon we wanted to spend some time on the hotel rooftop terrace but as we got there, there were tables and chairs but not a bar. We went to the hotel lobby and asked if we could buy a glass of cava and a beer and take those upstairs. The bartender was a bit reluctant to sell drinks "to go" but in the end we managed to buy them. What I'm trying to say is that if the hotel has such a beautiful rooftop terrace what is the point of having it if the guests cannot enjoy drinks there. All in all the service in the hotel was okay, but not 5-star in my opinion.


    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
    Dear guest, Thank you for such an incredible review and for taking the time for sharing your experience. Your comments will be useful to improve our bar service. Service in our terrace is available just during the summer time, however you are totally right, why not let to enjoy a drink when guests have the chance to enjoy our good weather. We will pass this information to the right department to make some changes. We are glad you had a great stay with us and we will love you visit us again soon. Don't hesitate to contact us before your next booking with any request. Best regards, Barceló Emperatriz Team

    EVALUATION

    Round Indicators

    • march 22 2017
    • Miami, Florida
    • Solo travel

    britica

    “Best stay in Madrid”


    I actually enjoyed staying in my room because of the comfort. The bathroom and toiletries were very comforting and of quality. I was able to rest and enjoy my stay in Madrid, thanks to the peaceful and warm feeling I had at the hotel once I was back from touring the city.


    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
    Dear guest, Thank you for the great feedback of your recent holiday experience at our Barceló Emperatriz; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Look forward to see you again, don't hesitate to contact us with any request prior your booking. Regards, Barceló Emperatriz Team

    EVALUATION

    Round Indicators

    • march 21 2017
    • Couples

    Lydia R

    “Nice hotel but could be a little more transparent ”


    Hotel is very nice but beware of being charged $27 euro a person for breakfast. We booked breakfast included with hotels.com, but the hotel said that no such thing existed. They insisted we pay for breakfast in addition to our room. If they had told us before we sat down and started eating, we definitely would have chosen to spend our money somewhere more affordable. Other than that, the hotel was very clean and staff was helpful. The gym was also nice.


    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
    Dear Guest, Thank you for having chosen us and for taking the time on leaving us your review. The opinions of our guests have a great value for us. We regret you haven't been informed about the price of breakfast. it surprises us to read the comment that "our staff insisted you to pay for breakfast". Some guests have it included in their booking other just have room only. At check in we inform about their status and give them the option of enjoying or not the service. After this is up the guest to go or not in the morning to have breakfast. Before charging to the room we extend a ticket with the amout for signing. We consider the price for breakfast is well worth the quality and variety on hot dishes menu we offer. However, we are very happy to know you had a lovely stay with us and we would love to see you again. All the best, Barceló Emperatriz Team

    EVALUATION

    Round Indicators

    • march 9 2017
    • Amsterdam, Netherlands
    • Business

    paulus_adams

    “Fantastic choice, can't fault it”


    Great boutique hotel. Beautiful rooms, very comfortable beds, nicely appointed bathroom and everything available in the room that would make your business or holiday trip comfortable. Perfect breakfast with very attentive staff and nice lobby/bar area. Truly deserves all of its five stars.


    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
    Dear guest, Thank you so much for having chosen us, we are very happy to know you did the right decision staying with us, we also want to thank you for taking the time sharing your experience. We value all the opinions received from our guests, since they help us to keep the high standards. We are glad to know you have lived a 5* experience from our staff and services provided. We would love to see you soon and please, don't hesitate to contact us again for any request before your next booking in our hotel, we will be pleased to assist you. All the best, Barceló Emperatriz Team

    EVALUATION

    Round Indicators

    • march 7 2017
    • Cardiff, United Kingdom
    • Couples

    420zachariasa

    “Excellent rooms, spacious and great quality”


    The rooms are of a very high standard, spacious, comfortable and clean. My only gripe would be one or two of the front of house staff could have been a bit more helpful/interested when dealing with a very simple request that although was sorted out, felt like it was an inconvenience which you don't expect from a 5 star hotel. Also did not acknowledge an email sent about the reservation direct to the hotel prior to travel. Do not let this put you off the hotel however as despite a couple of minor hiccups I would definitely recommend.


    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
    Dear guest, Thank you for having chosen us Barceló Emperatriz and for taking the time for sharing your experience. The opinions from our guests have a big value for us to keep with the high standards. We regret the service provided by our reception staff wasn't helpful during your stay, our team is focus to give always excellent guest service, they are willing to help and satisfy all our guests. We apologize and we will pass the information to the concerning department about your case. We are glad in general you liked our hotel and we are happy to know you have enjoyed staying with us. We would love you give us the chance to visit us again to live up your expectations regarding great service. Best regards, Barceló Emperatriz Team

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    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of the accumulated discount will be 25% off the rate (except for last rooms); it is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.

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