Barceló Hotel Room Service  Emperatriz

Barceló Emperatriz

Texto: 45529 Hotel in the centre of Madrid that redefines the palatial elegance of the 19th century, combined with the best technology and gastronomy. Calle López de Hoyos, 4 (Junto al Paseo de la Castellana) Madrid, 28006
+ 34 913 42 24 90 + 34 913 42 24 91
Barceló Emperatriz Texto: 45529 4.5 out of 5 based on 455 ratings. 455 user reviews.
Barceló Emperatriz reviewed by Ed B on . Pleasant Surprise This is a modern and nicely appointed hotel quite a ways from Old Town Madrid on a quiet, tree-covered street. The staff was friendly and helpful, the bathroom wonderful, USB ports everywhere (for... Rating: 5
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Barceló Emperatriz

Calle López de Hoyos, 4 (Junto al Paseo de la Castellana) Madrid, 28006  


Places of Interest

16 km Adolfo Suárez Madrid-Barajas Airport

3.5 km Chamartín

3.6 km Madrid Atocha Railway Station

12.2 Madrid Exhibition Center - Ifema

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Emperatriz

4.5/5 Round Indicators
| 469 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

78% Complete

370

Very good

16% Complete

79

Average

2% Complete

11

Poor

0% Complete

4

Very poor

1% Complete

5

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    Round Indicators
    ygygyg16 07/18/2017 Business

    “Fantastic service and great rooms!”

    I have been staying here almost weekly for the past 2 months for work. The service is impeccable throughout the hotel. They really go out of their way to be friendly and helpful. The rooms are very nice, beds are comfortable and food in the restaurant is good. I have tried 4 different hotels in Madrid and this is my favourite by far.

    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
     Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Emperatriz. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We know that for our guests comfort in the room is very important, so we take care of every detail and we make every effort to make you feel like home. It has been a pleasure to serve you, we hope to see you again soon. Receive a warm greeting from Barcelo Emperatriz Team.

    Round Indicators
    Blondite Manchester, United Kingdom. 07/17/2017 Couples

    “Amazing hotel”

    We stayed here for two nights with three other couples and we had an amazing time! It was my mother-in-laws birthday and the hotel made it special for her. They brought out a carrot cake with breakfast to celebrate and put champagne and strawberries in her room too! The buffet breakfast was delicious and made even better with complimentary Moët champagne too! Gorgeous hotel rooms and the hotel staff can't do enough for you. The hotel even had GHD's to borrow throughout your stay, which I took full advantage of. Can't recommend this hotel enough!

    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
     Dear Guest, We would like to thank you for the praising review you shared following your recent visit to Barceló Emperatriz and are delighted to read that we were able to match your expectations. We are very happy to know that you like the birthday detail, our main objective is to make the stay of our guests as pleasant as possible, so we take care of the smallest detail. Therefore, we are very aware that breakfast is the most important meal of the day and we offer a wide variety of food of the highest quality. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Receive a warm greeting from Barceló Emperatriz.

    Round Indicators
    PhillWC Mckinney. 07/13/2017 Family

    “Very Comfortable Rooms”

    We stayed here with our two kids in a 3 room suite. The rooms are very well appointed and comfortable. The location is excellent and the breakfast buffet was excellent. Service was not the most attentive. At check in nobody was there to help with luggage and we waited a few minutes for someone to assist with check in. The service feels very hands off and aloof but overall we would return.
    Round Indicators
    elainepT8367NQ Toronto, Canada. 07/12/2017 Family

    “Sisters Tour”

    Very conveniently located to local transit which turned out to be very easy to navigate. Food was good and discovered some wonderful restaurants all around the hotel. Loved the pool and bar on the rooftop. Lovely to go, sit and relax after a long day of touring in Madrid. Would definitely recommend this hotel to all.
    Round Indicators
    Thida T 07/11/2017

    “Wonderful Stay”

    I was hesitant about including Madrid as a destination for my Spain trip. However, Barcelo Emperatriz made this part of the trip so wonderful that I am visiting Madrid twice during my vacation and will be staying with them again on the second leg of the trip. In terms of hotel comforts, this hotel has it all for a traveler. The hotel check-in was smooth and all questions were answered thoughtfully. We were given a map on arrival and informed of how to get around on foot, as well as offered water. The hotel team helped out with restaurant reservations to Ten Con Ten, booking a flamenco show, reserving a tour to Segovia, and hailing taxis during our stay. My room, 412, was clean and had plenty of outlets for charging my electronics. I booked the premium room and it was spacious for European standards. The bathroom was filled with amenities, such as toothbrushes and toothpaste and everything worked. The king size bed and pillows were comfortable and the AC kept the room cool without making noise. Housekeeping was timely and came by daily to check in on us. We had the full hot breakfast one day and just coffee on another and service was impeccable both times. Almost all the staff were friendly and easy to approach with questions. The hotel is located on a quiet street within a residential neighborhood about 1-2 miles from many of the museums, but very walkable. I had a very enjoyable stay and have booked this hotel again.

    EVALUATION

    Round Indicators

    • july 18 2017
    • Business

    ygygyg16

    “Fantastic service and great rooms!”


    I have been staying here almost weekly for the past 2 months for work. The service is impeccable throughout the hotel. They really go out of their way to be friendly and helpful. The rooms are very nice, beds are comfortable and food in the restaurant is good. I have tried 4 different hotels in Madrid and this is my favourite by far.


    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
    Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Emperatriz. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We know that for our guests comfort in the room is very important, so we take care of every detail and we make every effort to make you feel like home. It has been a pleasure to serve you, we hope to see you again soon. Receive a warm greeting from Barcelo Emperatriz Team.

    EVALUATION

    Round Indicators

    • july 17 2017
    • Manchester, United Kingdom
    • Couples

    Blondite

    “Amazing hotel”


    We stayed here for two nights with three other couples and we had an amazing time! It was my mother-in-laws birthday and the hotel made it special for her. They brought out a carrot cake with breakfast to celebrate and put champagne and strawberries in her room too! The buffet breakfast was delicious and made even better with complimentary Moët champagne too! Gorgeous hotel rooms and the hotel staff can't do enough for you. The hotel even had GHD's to borrow throughout your stay, which I took full advantage of. Can't recommend this hotel enough!


    BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review
    Dear Guest, We would like to thank you for the praising review you shared following your recent visit to Barceló Emperatriz and are delighted to read that we were able to match your expectations. We are very happy to know that you like the birthday detail, our main objective is to make the stay of our guests as pleasant as possible, so we take care of the smallest detail. Therefore, we are very aware that breakfast is the most important meal of the day and we offer a wide variety of food of the highest quality. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Receive a warm greeting from Barceló Emperatriz.

    EVALUATION

    Round Indicators

    • july 13 2017
    • Mckinney
    • Family

    PhillWC

    “Very Comfortable Rooms”


    We stayed here with our two kids in a 3 room suite. The rooms are very well appointed and comfortable. The location is excellent and the breakfast buffet was excellent. Service was not the most attentive. At check in nobody was there to help with luggage and we waited a few minutes for someone to assist with check in. The service feels very hands off and aloof but overall we would return.


    EVALUATION

    Round Indicators

    • july 12 2017
    • Toronto, Canada
    • Family

    elainepT8367NQ

    “Sisters Tour”


    Very conveniently located to local transit which turned out to be very easy to navigate. Food was good and discovered some wonderful restaurants all around the hotel. Loved the pool and bar on the rooftop. Lovely to go, sit and relax after a long day of touring in Madrid. Would definitely recommend this hotel to all.


    EVALUATION

    Round Indicators

    • july 11 2017

    Thida T

    “Wonderful Stay”


    I was hesitant about including Madrid as a destination for my Spain trip. However, Barcelo Emperatriz made this part of the trip so wonderful that I am visiting Madrid twice during my vacation and will be staying with them again on the second leg of the trip. In terms of hotel comforts, this hotel has it all for a traveler. The hotel check-in was smooth and all questions were answered thoughtfully. We were given a map on arrival and informed of how to get around on foot, as well as offered water. The hotel team helped out with restaurant reservations to Ten Con Ten, booking a flamenco show, reserving a tour to Segovia, and hailing taxis during our stay. My room, 412, was clean and had plenty of outlets for charging my electronics. I booked the premium room and it was spacious for European standards. The bathroom was filled with amenities, such as toothbrushes and toothpaste and everything worked. The king size bed and pillows were comfortable and the AC kept the room cool without making noise. Housekeeping was timely and came by daily to check in on us. We had the full hot breakfast one day and just coffee on another and service was impeccable both times. Almost all the staff were friendly and easy to approach with questions. The hotel is located on a quiet street within a residential neighborhood about 1-2 miles from many of the museums, but very walkable. I had a very enjoyable stay and have booked this hotel again.


    Vistas del hotel Barceló Emperatriz

    A palatial hotel worthy of an empress

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. Only one discount code per booking is permitted. The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for Europe and Mediterranean hotels. It is possible to combine a discount code with a special discount** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    * Barceló reserves the right to accept the application of advertised discounts. 

    ** At check-in, the hotel will request to see valid official documents to verify compliance with conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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