Vistas del hotel Barceló Torre de Madrid

Barceló Torre de Madrid

Texto: 90908 Hotel in the centre of Madrid hotel located in one of the most emblematic buildings in the city: the Torre de Madrid. Plaza de España, 18, 28008 Madrid
915242399 -
Barceló Torre de Madrid Texto: 90908 4.5 out of 5 based on 51 ratings. 51 user reviews.
Barceló Torre de Madrid reviewed by Rui T on . Worst hotel ever I stayed in the hotel last week. Nice staff but the temperature in the room was awful. called front desk at midnight and the night shift desk agent was extremely helpful. do not recall his name... Rating: 2
map

Barceló Torre de Madrid

Plaza de España, 18, 28008 Madrid  


Places of Interest

20 km Adolfo Suárez Madrid-Barajas Airport

1.8 km Puerta del Sol

3.3 km Atocha

2 km Royal Palace

Guest reviews.

There is no better expert than a traveller.

Barceló Torre de Madrid

4.5/5 Round Indicators
| 54 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

79% Complete

43

Very good

14% Complete

8

Average

3% Complete

2

Poor

1% Complete

1

Very poor

1% Complete

1

Filter by

Sort by

    Round Indicators
    Rui T 04/26/2017 Business

    “Worst hotel ever”

    I stayed in the hotel last week. Nice staff but the temperature in the room was awful. called front desk at midnight and the night shift desk agent was extremely helpful. do not recall his name properly, but was so nice to me, understood my frustration and offered a room to move and sent a young boy to help me with my stuff. congratulations to the night team.

    S_Aparisi-Director, Director General at Barcelo Torre de Madrid, responded to this review
     Dear Mr. Rui T, I would like to thank you for taking the time to share your impressions about our Barceló Torre de Madrid. We sincerely regret that all the efforts of our team and the whole team that has worked on the design and construction of our hotel has not been enough to earn your sympathy, as you define our hotel as "worst hotel ever". I apologize for not having deserved a positive valuation from your side, although I must admit we are a little bit confused with your review, as it seems that you have opened your tripadvisor-profile just to publish your review about our hotel and we cannot identify from the details on your public profile the room you occupied. We would always try to learn from the comments of our guests to continuously improve our services and guest experiences, but I suppose that there must be something else that has caused your disappointment than just the problem you mentioned regarding the room-temperature. Therefore, we would appreciate if you contact us directly through following e-mail address "torredemadrid.rrpp@barcelo.com". On the other hand, we would like to thank you for your kind words towards our staff in the night shift. As they work very hard, striving to surpass guest expectations, and solving any incident that should occur during the night, we will pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and, despite your negative valuation about our hotel, we hope that Barceló will remain an option for your next stay and that we will have the opportunity to restore your faith in our company in the near future. Yours sincerely, Salvador Aparisi GM

    Round Indicators
    Annacogo Barcelona, Spain. 04/23/2017 Couples

    “Perfect hotel in the perfect spot!”

    We spend there 4 days and it was incredible! The location is just perfect, you can go walking everywhere but you also have a peaceful garden (Debod's themple) just next to you. The breakfast is awesome, quality food for all kind of people: healthy, sweet, savoury... And the best part are the employers, so nice and willing to help with everything, it couldn't be better!

    torredemadridrrpp, Relaciones Publicas at Barcelo Torre de Madrid, responded to this review
     Dear Mr. Annacogo, Thank you very much for sharing this great review of your recent stay at Barceló Torre de Madrid. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We hope to see you back very son.

    Round Indicators
    Ash D Sydney, Australia. 04/21/2017 Couples

    “A great place to stay, highly recommended!!”

    I really enjoyed my stay and would recommend this hotel to travellers who value comfort. Some of the reasons why I say that: firstly, hotel is clean and brightly lit in the room; the service is fantastic; location is central; the design of the hotel is modern, interesting and playful; I was impressed with the breakfast selection; the water pressure is strong and there is rain shower was; and the wifi worked well for us. Overall a very happy way to end our holiday!

    , Relaciones Publicas at Barcelo Torre de Madrid, responded to this review
     Dear Ash D, Firstly, we would like to thank you for taking some minutes to share your experience. For us, it is a pleasure to see your experience with us was positive and that our team managed to make your stay unforgettable. We look forward to welcoming you again very soon. Best Regards, Your Public Relations Team

    Round Indicators
    ninewest99 Москва, Россия. 04/20/2017 Couples

    “The best hotel in Madrid”

    Sophisticated design of the hotel with lots of unique furniture pieces and interior details. For those like me are design and art lovers this place to be as you will enjoy it 100%! Also, special thanks to a great people who work there - smiles are shining, always there for guests to have unforgettable time and helping to have best travel experience in Madrid. Location is well set and easily connected to all major city interests.

    , Relaciones Publicas at Barcelo Torre de Madrid, responded to this review
     Dear Sr, Firstly, we would like to thank you for taking some minutes to share your experience. For us, it is a pleasure to see your experience with us was positive and that our team managed to make your stay unforgettable. We look forward to welcoming you again very soon. Best Regards, Your Public Relations Team

    Round Indicators
    Larangie F San Juan, Puerto Rico. 04/18/2017 Family

    “Best hotel in Madrid!”

    This hotel is amazing! We had a wonderful stay. First, the rooms are extremely comfortable and always clean. The breakfast was delicious and had many healthy options. Finally, the staff members were so nice and helpful, especially Yosi, Bea, Laura, Paty, and Sonia. They helped us plan our trip and left sweets like macaroons and chocolates in our room everyday. They made our amazing stay even better. If you're looking for a beautiful, modern hotel in the heart of Madrid, then this is the place for you!

    , Relaciones Publicas at Barcelo Torre de Madrid, responded to this review
     Dear Larangie, Firstly, we would like to thank you for taking some minutes to share your experience. For us, it is a pleasure to see your experience with us was positive and that our team managed to make your stay unforgettable. We already transmitted your comments to the head of departments. We look forward to welcoming you again very soon. Best Regards, Your Public Relations Team

    EVALUATION

    Round Indicators

    • april 26 2017
    • Business

    Rui T

    “Worst hotel ever”


    I stayed in the hotel last week. Nice staff but the temperature in the room was awful. called front desk at midnight and the night shift desk agent was extremely helpful. do not recall his name properly, but was so nice to me, understood my frustration and offered a room to move and sent a young boy to help me with my stuff. congratulations to the night team.


    S_Aparisi-Director, Director General at Barcelo Torre de Madrid, responded to this review
    Dear Mr. Rui T, I would like to thank you for taking the time to share your impressions about our Barceló Torre de Madrid. We sincerely regret that all the efforts of our team and the whole team that has worked on the design and construction of our hotel has not been enough to earn your sympathy, as you define our hotel as "worst hotel ever". I apologize for not having deserved a positive valuation from your side, although I must admit we are a little bit confused with your review, as it seems that you have opened your tripadvisor-profile just to publish your review about our hotel and we cannot identify from the details on your public profile the room you occupied. We would always try to learn from the comments of our guests to continuously improve our services and guest experiences, but I suppose that there must be something else that has caused your disappointment than just the problem you mentioned regarding the room-temperature. Therefore, we would appreciate if you contact us directly through following e-mail address "torredemadrid.rrpp@barcelo.com". On the other hand, we would like to thank you for your kind words towards our staff in the night shift. As they work very hard, striving to surpass guest expectations, and solving any incident that should occur during the night, we will pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and, despite your negative valuation about our hotel, we hope that Barceló will remain an option for your next stay and that we will have the opportunity to restore your faith in our company in the near future. Yours sincerely, Salvador Aparisi GM

    EVALUATION

    Round Indicators

    • april 23 2017
    • Barcelona, Spain
    • Couples

    Annacogo

    “Perfect hotel in the perfect spot!”


    We spend there 4 days and it was incredible! The location is just perfect, you can go walking everywhere but you also have a peaceful garden (Debod's themple) just next to you. The breakfast is awesome, quality food for all kind of people: healthy, sweet, savoury... And the best part are the employers, so nice and willing to help with everything, it couldn't be better!


    torredemadridrrpp, Relaciones Publicas at Barcelo Torre de Madrid, responded to this review
    Dear Mr. Annacogo, Thank you very much for sharing this great review of your recent stay at Barceló Torre de Madrid. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We hope to see you back very son.

    EVALUATION

    Round Indicators

    • april 21 2017
    • Sydney, Australia
    • Couples

    Ash D

    “A great place to stay, highly recommended!!”


    I really enjoyed my stay and would recommend this hotel to travellers who value comfort. Some of the reasons why I say that: firstly, hotel is clean and brightly lit in the room; the service is fantastic; location is central; the design of the hotel is modern, interesting and playful; I was impressed with the breakfast selection; the water pressure is strong and there is rain shower was; and the wifi worked well for us. Overall a very happy way to end our holiday!


    , Relaciones Publicas at Barcelo Torre de Madrid, responded to this review
    Dear Ash D, Firstly, we would like to thank you for taking some minutes to share your experience. For us, it is a pleasure to see your experience with us was positive and that our team managed to make your stay unforgettable. We look forward to welcoming you again very soon. Best Regards, Your Public Relations Team

    EVALUATION

    Round Indicators

    • april 20 2017
    • Москва, Россия
    • Couples

    ninewest99

    “The best hotel in Madrid”


    Sophisticated design of the hotel with lots of unique furniture pieces and interior details. For those like me are design and art lovers this place to be as you will enjoy it 100%! Also, special thanks to a great people who work there - smiles are shining, always there for guests to have unforgettable time and helping to have best travel experience in Madrid. Location is well set and easily connected to all major city interests.


    , Relaciones Publicas at Barcelo Torre de Madrid, responded to this review
    Dear Sr, Firstly, we would like to thank you for taking some minutes to share your experience. For us, it is a pleasure to see your experience with us was positive and that our team managed to make your stay unforgettable. We look forward to welcoming you again very soon. Best Regards, Your Public Relations Team

    EVALUATION

    Round Indicators

    • april 18 2017
    • San Juan, Puerto Rico
    • Family

    Larangie F

    “Best hotel in Madrid!”


    This hotel is amazing! We had a wonderful stay. First, the rooms are extremely comfortable and always clean. The breakfast was delicious and had many healthy options. Finally, the staff members were so nice and helpful, especially Yosi, Bea, Laura, Paty, and Sonia. They helped us plan our trip and left sweets like macaroons and chocolates in our room everyday. They made our amazing stay even better. If you're looking for a beautiful, modern hotel in the heart of Madrid, then this is the place for you!


    , Relaciones Publicas at Barcelo Torre de Madrid, responded to this review
    Dear Larangie, Firstly, we would like to thank you for taking some minutes to share your experience. For us, it is a pleasure to see your experience with us was positive and that our team managed to make your stay unforgettable. We already transmitted your comments to the head of departments. We look forward to welcoming you again very soon. Best Regards, Your Public Relations Team

    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to

      Incorrect dates
      Please enter valid dates

    NIGHTS

    (Optional dates)

    A discount or promotional code is a combination of letters and/or numbers that gives a discount on the normal rate. You can receive discount codes through special campaigns by being a my Barceló member, following us on social media or booking through Barcelo.com. 

    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of the accumulated discount will be 25% off the rate (except for last rooms); it is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.

    Loading rates...
    The hotel does not have any rates allocated to it

    Best online price guaranteed

    If you find a better rate, we will top it.

    We will return the difference and we will also apply an additional 10% discount to the cost of the final booking. For more information...