Facilities at the Occidental Madrid Este hotel

Occidental Madrid Este

Texto: 45264 In a strategic location in Madrid, this state-of-the-art hotel is designed for relaxation and business. C/ Julian Camarillo, 19-21 | 28037 Madrid
+34 91 387 94 00 +34 91 3879 401
Occidental Madrid Este Texto: 45264 4 out of 5 based on 611 ratings. 611 user reviews.
Occidental Madrid Este reviewed by Josef N on . Very good Stayed there for 4 days. Breakfast okay, far from center of Madrid but metro 10min walk. Easy to take metro to city center. Service good, clean and comfortable hotel. No problem check in and check... Rating: 4
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Occidental Madrid Este

C/ Julian Camarillo, 19-21   28037 Madrid  


Places of Interest

16 km Adolfo Suárez Madrid-Barajas Airport

9 km IFEMA Exhibition Centre

7 km El Prado & Thyssen & Reina Sofía Museums

9 km Olivar de la Hinojosa Golf Course

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Occidental Madrid Este

4.0/5 Round Indicators
| 643 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

42% Complete

272

Very good

44% Complete

286

Average

8% Complete

54

Poor

3% Complete

20

Very poor

1% Complete

11

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    Round Indicators
    chichmacrach Montreal, Canada. 06/23/2017 Couples

    “Far from the Centro and far from Feria”

    The hotel is ok but far away from the Centro and the Congress center. If you have business to do around it's ok but if you want to visit Madrid it is not the place. The room was correct and clean, the breakfast was ok but the restaurant looks like a cafeteria. Don't think that you could have a romantic dinner, the restaurant is almost located in the reception. My husband left me 2 very important messages and I never had them. We asked why and Mr Victor (who took the 2 messages) said that he couldn't reach me; I was there all the time because it was 40 Celsius outside. There no place to relax outside and inside. It is more a 3 stars with that kind of service.

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear guest, Thank you for your review. I regret to know that your stay at our hotel was not as pleasant as you imagined. Perhaps the hotel is not what you were looking for to visit Madrid. Barceló Hotel Group offers different choices at Madrid that probably fit better to your needs. Nevertheless, we pay close attention to your comments and be sure that our aim is to improve constantly. We hope to have the opportunity to recover your loyalty and welcome you in any Barceló Hotel Group property. Best regards, Alain Lago Areitioaurtena Deputy Manager

    Round Indicators
    Aashish D 06/18/2017 Couples

    “Crook hotel staff”

    We stayed in this hotel and we're regretting till date. Our total money and passports got stolen from restaurant area which is supposed to be a safe place. Above all the whole incident looks to be staged by the hotel staff, as they did not cooperate at any stage. They did not even showed us the camera footage. Nor did they help in calling the police. NEVER STAY IN THIS HOTEL.
    Round Indicators
    601alicjar Bialystok, Poland. 06/07/2017 Business

    “Unfriendly reception”

    The ladies at the reception were unfriendly and incompetent. Breakfasts were served late and as I was attending a conference I couldnt take advantage of them (even if sometimes they were prepared earlier).

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear 601alicjar, Thank you for your review. I am really astonished and concerned about your words, because the hotel is distinguished for the friendliness of our staff. Since I have not had constancy of similar problems before, please write me a private message describing the situation, so I can help you better. Receive my sincere apologies. Best regards, Alain Lago Areitioaurtena Deputy Manager

    Round Indicators
    LeroivD 05/25/2017 Couples

    “Don’t be a bull in Madrid”

    Nice modern hotel, half hour by metro/subway from downtown, only minus/stain being not having heat at the end of april/begining of may, with ouside night temperature below 10 Celsius, reason told by receptionist: a couple day ago it was 30 degrees (Celsius). OK, but now it’s pretty cold and I didn’t pay for a cold room unless it’s an icy hotel… Very tricky lobby espresso machine also… Madrid is a very nice city to visit. Puerta del Sol, Plaza Mayor, Santa Maria la Real de la Almudena Cathedral and Royal Real Palace, Lepanto garden, Plaza de Oriente, Teatro Real/Opera House, liked the pedestrian only streets/alleys from city center/downtown. Fuente de Cibeles, Paseo del Prado, Prado Museum, El Retiro park, Puerta de Alcala. Plaza de Toros (watched evening news with bulls being stabbed 5 times and so cruelly killed; don’t tell me it’s a Spanish tradition, it’s just a huge animal cruelty), Plaza de Espana with Cervantes, Don Quixote and Sancho Panza statues, Debod temple, Oeste park. Nice city for shopping too: La Vaguada mall, Mango, Massimo Dutti, Zara. Impressive public transport network: a dozen metro/subway lines and many bus lines, very clean, safe, reliable and also connecting the capital to Barajas Airport.

    Félix L, Director General at Occidental Madrid Este, responded to this review
     Dear LeroivD, Thank you very much for your time and opinion. We apologize for the inconvenience with the heater in your room. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind regards, Félix López Pérez General manager

    Round Indicators
    Gian_Andrea71 Granada, Spain. 05/04/2017 Business

    “excellent with all comfort”

    very nice and big rooms, quite close to transport and many restaurant, kind and competent staff members. A very nice hotel where you can stay few days relaxing after long working days. Very clean with spacious king size bed, I feel the hotel deserve top grades.

    Félix L, Director General at Occidental Madrid Este, responded to this review
     Dear Gian_Andrea71, Thank you very much for sharing this great review of your recent stay at Occidental Madrid Este. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us. We will certainly relay your praising comments to all of them. We look forward to serving you again soon. Kind regards, Félix López Pérez General Manager

    EVALUATION

    Round Indicators

    • june 23 2017
    • Montreal, Canada
    • Couples

    chichmacrach

    “Far from the Centro and far from Feria”


    The hotel is ok but far away from the Centro and the Congress center. If you have business to do around it's ok but if you want to visit Madrid it is not the place. The room was correct and clean, the breakfast was ok but the restaurant looks like a cafeteria. Don't think that you could have a romantic dinner, the restaurant is almost located in the reception. My husband left me 2 very important messages and I never had them. We asked why and Mr Victor (who took the 2 messages) said that he couldn't reach me; I was there all the time because it was 40 Celsius outside. There no place to relax outside and inside. It is more a 3 stars with that kind of service.


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear guest, Thank you for your review. I regret to know that your stay at our hotel was not as pleasant as you imagined. Perhaps the hotel is not what you were looking for to visit Madrid. Barceló Hotel Group offers different choices at Madrid that probably fit better to your needs. Nevertheless, we pay close attention to your comments and be sure that our aim is to improve constantly. We hope to have the opportunity to recover your loyalty and welcome you in any Barceló Hotel Group property. Best regards, Alain Lago Areitioaurtena Deputy Manager

    EVALUATION

    Round Indicators

    • june 18 2017
    • Couples

    Aashish D

    “Crook hotel staff”


    We stayed in this hotel and we're regretting till date. Our total money and passports got stolen from restaurant area which is supposed to be a safe place. Above all the whole incident looks to be staged by the hotel staff, as they did not cooperate at any stage. They did not even showed us the camera footage. Nor did they help in calling the police. NEVER STAY IN THIS HOTEL.


    EVALUATION

    Round Indicators

    • june 7 2017
    • Bialystok, Poland
    • Business

    601alicjar

    “Unfriendly reception”


    The ladies at the reception were unfriendly and incompetent. Breakfasts were served late and as I was attending a conference I couldnt take advantage of them (even if sometimes they were prepared earlier).


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear 601alicjar, Thank you for your review. I am really astonished and concerned about your words, because the hotel is distinguished for the friendliness of our staff. Since I have not had constancy of similar problems before, please write me a private message describing the situation, so I can help you better. Receive my sincere apologies. Best regards, Alain Lago Areitioaurtena Deputy Manager

    EVALUATION

    Round Indicators

    • may 25 2017
    • Couples

    LeroivD

    “Don’t be a bull in Madrid”


    Nice modern hotel, half hour by metro/subway from downtown, only minus/stain being not having heat at the end of april/begining of may, with ouside night temperature below 10 Celsius, reason told by receptionist: a couple day ago it was 30 degrees (Celsius). OK, but now it’s pretty cold and I didn’t pay for a cold room unless it’s an icy hotel… Very tricky lobby espresso machine also… Madrid is a very nice city to visit. Puerta del Sol, Plaza Mayor, Santa Maria la Real de la Almudena Cathedral and Royal Real Palace, Lepanto garden, Plaza de Oriente, Teatro Real/Opera House, liked the pedestrian only streets/alleys from city center/downtown. Fuente de Cibeles, Paseo del Prado, Prado Museum, El Retiro park, Puerta de Alcala. Plaza de Toros (watched evening news with bulls being stabbed 5 times and so cruelly killed; don’t tell me it’s a Spanish tradition, it’s just a huge animal cruelty), Plaza de Espana with Cervantes, Don Quixote and Sancho Panza statues, Debod temple, Oeste park. Nice city for shopping too: La Vaguada mall, Mango, Massimo Dutti, Zara. Impressive public transport network: a dozen metro/subway lines and many bus lines, very clean, safe, reliable and also connecting the capital to Barajas Airport.


    Félix L, Director General at Occidental Madrid Este, responded to this review
    Dear LeroivD, Thank you very much for your time and opinion. We apologize for the inconvenience with the heater in your room. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind regards, Félix López Pérez General manager

    EVALUATION

    Round Indicators

    • may 4 2017
    • Granada, Spain
    • Business

    Gian_Andrea71

    “excellent with all comfort”


    very nice and big rooms, quite close to transport and many restaurant, kind and competent staff members. A very nice hotel where you can stay few days relaxing after long working days. Very clean with spacious king size bed, I feel the hotel deserve top grades.


    Félix L, Director General at Occidental Madrid Este, responded to this review
    Dear Gian_Andrea71, Thank you very much for sharing this great review of your recent stay at Occidental Madrid Este. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us. We will certainly relay your praising comments to all of them. We look forward to serving you again soon. Kind regards, Félix López Pérez General Manager

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