Facilities at the Occidental Madrid Este hotel

Occidental Madrid Este

Texto: 45264 In a strategic location in Madrid, this state-of-the-art hotel is designed for relaxation and business. C/ Julian Camarillo, 19-21 | 28037 Madrid
+34 91 387 94 00 +34 91 3879 401
Occidental Madrid Este Texto: 45264 4 out of 5 based on 749 ratings. 749 user reviews.
Occidental Madrid Este reviewed by SouthPhillyPT19148 on . Clean and Modern This hotel was chosen as part of Trafalgar Tour of Spain, Morocco, and Portugal (September 2017). The hotel was clean and modern. The lobby was refreshing with friendly front desk staff. No problems... Rating: 5
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Occidental Madrid Este

C/ Julian Camarillo, 19-21   28037 Madrid  


Places of Interest

16 km Adolfo Suárez Madrid-Barajas Airport

9 km IFEMA Exhibition Centre

7 km El Prado & Thyssen & Reina Sofía Museums

9 km Olivar de la Hinojosa Golf Course

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Occidental Madrid Este

4.5/5 Round Indicators
| 753 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

337

Very good

42% Complete

317

Average

8% Complete

64

Poor

2% Complete

21

Very poor

1% Complete

14

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    Round Indicators
    SouthPhillyPT19148 Philadelphia, Pennsylvania. 12/23/2017 Couples

    “Clean and Modern”

    This hotel was chosen as part of Trafalgar Tour of Spain, Morocco, and Portugal (September 2017). The hotel was clean and modern. The lobby was refreshing with friendly front desk staff. No problems were encountered at this hotel. The hotel is somewhat far from the city center. Various transportation modes can be made but taking a taxi would be best if you are rushing.

    Félix L, Director General at Occidental Madrid Este, responded to this review
     Dear guest, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Occidental. We very much look forward to having the opportunity to serve you again in the future. Kind regards, Félix López Pérez General Manager

    Round Indicators
    FD21225 11/13/2017 Couples

    “Best kingsize bed ever”

    We stayed for three nights. After wandering around Madrid all day long, the best part of our day was to get to our room, have and rest on the fabulous kingsize bed, so comfortable! The staff was nice, bus and metro only a few minute away, good restaurants and bars nearby. We will come back!

    Félix L, Director General at Occidental Madrid Este, responded to this review
     Dear guest, Thank you for reviewing your recent stay in our Occidental Madrid Este. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in. We are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Félix López Pérez General Manager

    Round Indicators
    Patrick C 11/12/2017

    “Very poor service ”

    The staff are very unhelpful, and don’t seem to care. We asked for directions, and only after being told by multiple staff that they couldn’t help did someone offer a tourist map. Beware of their “laundry services”: they actually charge 2€ per PAIR of socks.. to wash our whole luggage would have been 200€ at least! There is a laundromat nearby that is quick and easy to use, if you need it.

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear Patrick, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Occidental Madrid Este hotel. We are concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. Nevertheless, please rest assured that your review will be shared with our head of departments for information and further revision. On the other hand, laundry prices are in line with most of lodging properties. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards, Alain Lago Areitioaurtena Deputy Manager

    Round Indicators
    Kokkonen_T Espoo, Finland. 11/11/2017 Business

    “An average hotel at eastern Madrid”

    The hotel is located in eastern Madrid with around 1km from metro. The hotel is clean and wifi works great. Breakfast can't be complained. Hotel has nothing to complain but it does not really have anything special either. Very good average.

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thank you for the nice words about breakfast and WiFi. Our hotel offers a nice service, but in case you would like to have an experience in a hotel, I highly recomend you to check the different properties of Barcelo Hotel Group. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Alain Lago Areitioaurtena Deputy Manager

    Round Indicators
    Ngaire29 Sydney, Australia. 11/03/2017 Couples

    “Good option for a Madrid stay”

    We stayed 5 nights - 2 nights as part of a tour group. The hotel is a large modern hotel and the rooms were clean and reasonably sized. The staff at the hotel were helpful with directions and maps to the local train station. The station was around a 10 minute walk and had you into central Madrid in around 30 minutes. We had breakfast in the hotel on one day but felt it was over priced. The local coffee shop offered much better value around a 5 minute walk on the way to the station. We feel that this hotel is a good option for Madrid and would stay again.

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear guest, We appreciate your kind words regarding your last stay at Occidental Madrid Este. We are happy to know that our service and facilities were of your linking, as well as the location to visit Madrid. Our breakfast offers a wide variety of high quality products, but we take note of your opinion. Once again, thank you for your review, and we hope to see you back in your next trip to Madrid. Regards, Alain Lago Areitioaurtena Deputy Manager

    EVALUATION

    Round Indicators

    • december 23 2017
    • Philadelphia, Pennsylvania
    • Couples

    SouthPhillyPT19148

    “Clean and Modern”


    This hotel was chosen as part of Trafalgar Tour of Spain, Morocco, and Portugal (September 2017). The hotel was clean and modern. The lobby was refreshing with friendly front desk staff. No problems were encountered at this hotel. The hotel is somewhat far from the city center. Various transportation modes can be made but taking a taxi would be best if you are rushing.


    Félix L, Director General at Occidental Madrid Este, responded to this review
    Dear guest, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Occidental. We very much look forward to having the opportunity to serve you again in the future. Kind regards, Félix López Pérez General Manager

    EVALUATION

    Round Indicators

    • november 13 2017
    • Couples

    FD21225

    “Best kingsize bed ever”


    We stayed for three nights. After wandering around Madrid all day long, the best part of our day was to get to our room, have and rest on the fabulous kingsize bed, so comfortable! The staff was nice, bus and metro only a few minute away, good restaurants and bars nearby. We will come back!


    Félix L, Director General at Occidental Madrid Este, responded to this review
    Dear guest, Thank you for reviewing your recent stay in our Occidental Madrid Este. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in. We are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Félix López Pérez General Manager

    EVALUATION

    Round Indicators

    • november 12 2017

    Patrick C

    “Very poor service ”


    The staff are very unhelpful, and don’t seem to care. We asked for directions, and only after being told by multiple staff that they couldn’t help did someone offer a tourist map. Beware of their “laundry services”: they actually charge 2€ per PAIR of socks.. to wash our whole luggage would have been 200€ at least! There is a laundromat nearby that is quick and easy to use, if you need it.


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear Patrick, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Occidental Madrid Este hotel. We are concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. Nevertheless, please rest assured that your review will be shared with our head of departments for information and further revision. On the other hand, laundry prices are in line with most of lodging properties. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards, Alain Lago Areitioaurtena Deputy Manager

    EVALUATION

    Round Indicators

    • november 11 2017
    • Espoo, Finland
    • Business

    Kokkonen_T

    “An average hotel at eastern Madrid”


    The hotel is located in eastern Madrid with around 1km from metro. The hotel is clean and wifi works great. Breakfast can't be complained. Hotel has nothing to complain but it does not really have anything special either. Very good average.


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thank you for the nice words about breakfast and WiFi. Our hotel offers a nice service, but in case you would like to have an experience in a hotel, I highly recomend you to check the different properties of Barcelo Hotel Group. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Alain Lago Areitioaurtena Deputy Manager

    EVALUATION

    Round Indicators

    • november 3 2017
    • Sydney, Australia
    • Couples

    Ngaire29

    “Good option for a Madrid stay”


    We stayed 5 nights - 2 nights as part of a tour group. The hotel is a large modern hotel and the rooms were clean and reasonably sized. The staff at the hotel were helpful with directions and maps to the local train station. The station was around a 10 minute walk and had you into central Madrid in around 30 minutes. We had breakfast in the hotel on one day but felt it was over priced. The local coffee shop offered much better value around a 5 minute walk on the way to the station. We feel that this hotel is a good option for Madrid and would stay again.


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear guest, We appreciate your kind words regarding your last stay at Occidental Madrid Este. We are happy to know that our service and facilities were of your linking, as well as the location to visit Madrid. Our breakfast offers a wide variety of high quality products, but we take note of your opinion. Once again, thank you for your review, and we hope to see you back in your next trip to Madrid. Regards, Alain Lago Areitioaurtena Deputy Manager

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