Swimming pool at the Occidental Tamarindo hotel
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Occidental Tamarindo

Playa Langosta   50309 Guanacaste, Tamarindo ,   Costa rica  


Points of Interest

43 mi Daniel Oduber Quirós International Airport

711 yards Langosta Beach

10 mi Hacienda Pinilla Golf Club

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Occidental Tamarindo

4.0/5 Round Indicators
| 2888 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

1286

Very good

30% Complete

873

Average

15% Complete

436

Poor

5% Complete

154

Very poor

4% Complete

139

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    Round Indicators
    Mark P West Covina, California. 07/15/2018 Couples

    “FUN STAY”

    Very family friendly with many activities. Meals included and conveniently located next to beach. Easy walk to town or $5 taxi ride. Rained at night but days were sunny or partly cloudy. Free WiFi, but not always easy to connect from room. Staff very helpful.

    Martin_Guerrero, General Manager at Occidental Tamarindo, responded to this review
     Dear Mark: First and foremost we would like to thank you for the praising review you shared following your recent visit to Occidental Tamarindo Hotel. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Tamarindo. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Martin Guerero General Director Occidental Tamarino

    Round Indicators
    07/15/2018 Couples

    “Disappointing...Packed pool, no view with upgraded “ocean view room””

    Overall, disappointing. One bar open at a time with long lines. Packed pool. No hot tub. Upgraded to ocean view room but had trees in front of balcony and couldn’t see ocean unless standing and leaning over left side of balcony. Only buffet option for food, also long lines, couldn’t get drink refills unless you go find a server. Bar in between meals with only pre-made, fried foods, again buffet style, no fresh to order. Our one dinner at Oceana (only allowed one meal every 4 night stay) was disappointing, over cooked, given Butterflied cheap piece of meat instead of fillet minion. We’ve stayed in several all inclusive restaurants, and this was by far our worst experience.

    Martin_Guerrero, General Manager at Occidental Tamarindo, responded to this review
     Dear guest: We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one.Please be assured your comments regarding the service you received during mealtimes has been discussed with our Food & Beverage Departmentso as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards, Martin Guerrero General Director Occidental Tamarindo

    Round Indicators
    Shona D 07/10/2018 Couples

    “Best trip ever!!!!”

    Highly highly recommended!! This is the cleanest resort I have ever stayed in. From the rooms, the beach, the restaurants everything was kept spotless! The staff were so friendly and would do anything for you, I have some as online friends now. I will definitely go back

    Martin_Guerrero, General Manager at Occidental Tamarindo, responded to this review
     Dear Shona: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your vacation at Occidental Tamarindo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Come back soon, Martin Guerrero General Director Occidental Tamarindo

    Round Indicators
    jlprussia Cincinnati, Ohio. 07/07/2018 Family

    “Great location and food”

    Overall the stay was excellent! But our toilet was broken the first day (wouldn’t flush) and despite multiple attempts at reporting it it didn’t start working again until our last full day. Very frustrating. Thankfully we weren’t in our room much. Otherwise it was a great trip. Everyone was very friendly.

    Martin_Guerrero, General Manager at Occidental Tamarindo, responded to this review
     Dear jlprussia: We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Tamarindo hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Best regards, Martin Guerrero General Director Occidental Tamarindo

    Round Indicators
    jsingl890638 Edinburgh of the Seven Seas. 07/07/2018 Family

    “Great family location”

    Beautiful location right on the beach. Pool area well maintained and never too busy. Rooms clean and great balconies for spotting iguanas and birds. Staff friendly and helpful. Only minor problem was with lack of pool towel deliveries on some days

    Martin_Guerrero, General Manager at Occidental Tamarindo, responded to this review
     Hello, jsingl890638! Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Tamarindo Hotel. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Sincerely, Martin Guerrero General Director Occidental Tamarindo

    EVALUATION

    Round Indicators

    • july 15 2018
    • West Covina, California
    • Couples

    Mark P

    “FUN STAY”


    Very family friendly with many activities. Meals included and conveniently located next to beach. Easy walk to town or $5 taxi ride. Rained at night but days were sunny or partly cloudy. Free WiFi, but not always easy to connect from room. Staff very helpful.


    Martin_Guerrero, General Manager at Occidental Tamarindo, responded to this review
    Dear Mark: First and foremost we would like to thank you for the praising review you shared following your recent visit to Occidental Tamarindo Hotel. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Tamarindo. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Martin Guerero General Director Occidental Tamarino

    EVALUATION

    Round Indicators

    • july 15 2018
    • Couples

    “Disappointing...Packed pool, no view with upgraded “ocean view room””


    Overall, disappointing. One bar open at a time with long lines. Packed pool. No hot tub. Upgraded to ocean view room but had trees in front of balcony and couldn’t see ocean unless standing and leaning over left side of balcony. Only buffet option for food, also long lines, couldn’t get drink refills unless you go find a server. Bar in between meals with only pre-made, fried foods, again buffet style, no fresh to order. Our one dinner at Oceana (only allowed one meal every 4 night stay) was disappointing, over cooked, given Butterflied cheap piece of meat instead of fillet minion. We’ve stayed in several all inclusive restaurants, and this was by far our worst experience.


    Martin_Guerrero, General Manager at Occidental Tamarindo, responded to this review
    Dear guest: We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one.Please be assured your comments regarding the service you received during mealtimes has been discussed with our Food & Beverage Departmentso as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards, Martin Guerrero General Director Occidental Tamarindo

    EVALUATION

    Round Indicators

    • july 10 2018
    • Couples

    Shona D

    “Best trip ever!!!!”


    Highly highly recommended!! This is the cleanest resort I have ever stayed in. From the rooms, the beach, the restaurants everything was kept spotless! The staff were so friendly and would do anything for you, I have some as online friends now. I will definitely go back


    Martin_Guerrero, General Manager at Occidental Tamarindo, responded to this review
    Dear Shona: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your vacation at Occidental Tamarindo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Come back soon, Martin Guerrero General Director Occidental Tamarindo

    EVALUATION

    Round Indicators

    • july 7 2018
    • Cincinnati, Ohio
    • Family

    jlprussia

    “Great location and food”


    Overall the stay was excellent! But our toilet was broken the first day (wouldn’t flush) and despite multiple attempts at reporting it it didn’t start working again until our last full day. Very frustrating. Thankfully we weren’t in our room much. Otherwise it was a great trip. Everyone was very friendly.


    Martin_Guerrero, General Manager at Occidental Tamarindo, responded to this review
    Dear jlprussia: We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Tamarindo hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Best regards, Martin Guerrero General Director Occidental Tamarindo

    EVALUATION

    Round Indicators

    • july 7 2018
    • Edinburgh of the Seven Seas
    • Family

    jsingl890638

    “Great family location”


    Beautiful location right on the beach. Pool area well maintained and never too busy. Rooms clean and great balconies for spotting iguanas and birds. Staff friendly and helpful. Only minor problem was with lack of pool towel deliveries on some days


    Martin_Guerrero, General Manager at Occidental Tamarindo, responded to this review
    Hello, jsingl890638! Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Tamarindo Hotel. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Sincerely, Martin Guerrero General Director Occidental Tamarindo

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