Interiores del hotel Occidental Praha Wilson
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Map and location

Václavské náměstí, 59   110 00 Praha ,   República Checa  


Places of Interest

11.3 km Václav Havel Airport Prague 

2.5 km Trade Fair Palace

500 m Shopping area

28 m Metro station

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Praha Wilson

4.5/5 Round Indicators
| 428 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

60% Complete

259

Very good

24% Complete

105

Average

8% Complete

38

Poor

4% Complete

19

Very poor

1% Complete

7

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    Round Indicators
    Dream22715303995 Limerick, Ireland. 03/13/2019 Couples

    “Excellent location, Friendly staff and very clean”

    I have nothing bad to say about this place. Absolutely stunning hotel in a stunning city. Bar was a bit expensive but breakfast was really good. The reception staff were very helpful with local info on restaurants and places of interest.

    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
     Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Praha Wilson hotel and are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We hope to welcome you back to our hotel in the near future for yet another great stay. Best regards, Alain Lago Areitioaurtena General Manager

    Round Indicators
    Matt L 03/12/2019 Couples

    “Excellent city break hotel”

    The location of this hotel is pretty good - within walking distance of much of Prague's major sights and on the doorstep of the metro in any case. Also within walking distance of the railway station. The views of the museum from most of the rooms are stunning, especially at night when it's lit up. The rooms aren't huge but are well furnished and comfortable. The bathroom was spotless. We couldn't fault the breakfast, for a small hotel, the choice was good and the quality of the food was excellent. Staff were pleasant and spoke numerous languages well.

    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
     Dear Matt, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Warmest regards, Alain Lago Areitioaurtena General Manager

    Round Indicators
    Journey20291381968 03/07/2019 Couples

    “Nice location, view”

    Nice hotel, beautiful view to newly reconstructed Museum and Vaclavske namesti, city centre, quiet (quality windows). Some rooms smaller. Very pleasant staff. Made to order eggs for breakfast - very good.

    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
     Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Praha Wilson hotel and are delighted to read that we were able to match your holiday expectations. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Alain Lago Areitioaurtena General Manager

    Round Indicators
    368davidn Purley, United Kingdom. 03/06/2019 Couples

    “City Centre Prague”

    Hotel well situated with in 10 minutes walk of the city centre. Excellent breakfast and room facilities, The room was quite hot for us, despite it being cold outside, and we had to open the windows which then made the air con come on which was very noisy. The road noise didn't bother us other than the occasionally sirens. The staff were polite and friendly.

    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
     Dear David, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Prague. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Regards, Alain Lago Areitioaurtena General Manager

    Round Indicators
    Curiosity10949132126 Los Angeles, California. 02/25/2019 Couples

    “Great location, clean rooms but one extremely rude staff member”

    Positives first. Amazing location. Can easily walk to almost anything in Prague from hotel and only a few minute walk from main train station. Clean rooms and probably nice views in higher rooms although we had a room without a view at all. Overall friendly staff that were accommodating and polite. All but one person who will talk about below. Got in very late to the hotel on the 19th of February due to a train derailment coming from Vienna. Did not see any doorman downstairs and doors were locked so looked for something to push to get attention. Pushed a button a few times with no response and was about to call the hotel when an older African man came down the stairs and tried to shoo my girlfriend and I away. We let him know we were guests and he got very upset that we pushed the buttons so many times as he said it is loud in the hotel. We apologized but he continued to berate us about this fact. He tried to become friendly after things settled that night (realizing that we were guests and he's the doorman) but then every time we came back to hotel and saw him he glared at us even if we would wave hello he would just glare back at us. A number of times he was also asleep at the desk which we preferred so we wouldn't have to deal with him. Not a fun thing to come back to every time we come back to our room. Would give the hotel a very good rating if not for him.

    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
     Dear guest, First of all thank you for the time devoted to give us some feedback. I am so sad to know about the behaviour of one of our bellboys. This staff is part of an outsourced company, and their main tasks are to greet and welcome guests, help with luggage, and open the car doors, among others. I am sorry since you were happy with the facilties and the service provided by the rest of employees. We are taking actions not to happen again, since our standards of quality dont allow rude staff. If you could give us a second chance, you will see that we can do better than the experience you had. We remain at your disposal if you would like to stay in any of the hotels of the company. Warmest regards, Alain Lago Areitioaurtena General Manager

    EVALUATION

    Round Indicators

    • march 13 2019
    • Limerick, Ireland
    • Couples

    Dream22715303995

    “Excellent location, Friendly staff and very clean”


    I have nothing bad to say about this place. Absolutely stunning hotel in a stunning city. Bar was a bit expensive but breakfast was really good. The reception staff were very helpful with local info on restaurants and places of interest.


    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
    Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Praha Wilson hotel and are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We hope to welcome you back to our hotel in the near future for yet another great stay. Best regards, Alain Lago Areitioaurtena General Manager

    EVALUATION

    Round Indicators

    • march 12 2019
    • Couples

    Matt L

    “Excellent city break hotel”


    The location of this hotel is pretty good - within walking distance of much of Prague's major sights and on the doorstep of the metro in any case. Also within walking distance of the railway station. The views of the museum from most of the rooms are stunning, especially at night when it's lit up. The rooms aren't huge but are well furnished and comfortable. The bathroom was spotless. We couldn't fault the breakfast, for a small hotel, the choice was good and the quality of the food was excellent. Staff were pleasant and spoke numerous languages well.


    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
    Dear Matt, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Warmest regards, Alain Lago Areitioaurtena General Manager

    EVALUATION

    Round Indicators

    • march 7 2019
    • Couples

    Journey20291381968

    “Nice location, view”


    Nice hotel, beautiful view to newly reconstructed Museum and Vaclavske namesti, city centre, quiet (quality windows). Some rooms smaller. Very pleasant staff. Made to order eggs for breakfast - very good.


    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
    Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Praha Wilson hotel and are delighted to read that we were able to match your holiday expectations. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Alain Lago Areitioaurtena General Manager

    EVALUATION

    Round Indicators

    • march 6 2019
    • Purley, United Kingdom
    • Couples

    368davidn

    “City Centre Prague”


    Hotel well situated with in 10 minutes walk of the city centre. Excellent breakfast and room facilities, The room was quite hot for us, despite it being cold outside, and we had to open the windows which then made the air con come on which was very noisy. The road noise didn't bother us other than the occasionally sirens. The staff were polite and friendly.


    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
    Dear David, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Prague. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Regards, Alain Lago Areitioaurtena General Manager

    EVALUATION

    Round Indicators

    • february 25 2019
    • Los Angeles, California
    • Couples

    Curiosity10949132126

    “Great location, clean rooms but one extremely rude staff member”


    Positives first. Amazing location. Can easily walk to almost anything in Prague from hotel and only a few minute walk from main train station. Clean rooms and probably nice views in higher rooms although we had a room without a view at all. Overall friendly staff that were accommodating and polite. All but one person who will talk about below. Got in very late to the hotel on the 19th of February due to a train derailment coming from Vienna. Did not see any doorman downstairs and doors were locked so looked for something to push to get attention. Pushed a button a few times with no response and was about to call the hotel when an older African man came down the stairs and tried to shoo my girlfriend and I away. We let him know we were guests and he got very upset that we pushed the buttons so many times as he said it is loud in the hotel. We apologized but he continued to berate us about this fact. He tried to become friendly after things settled that night (realizing that we were guests and he's the doorman) but then every time we came back to hotel and saw him he glared at us even if we would wave hello he would just glare back at us. A number of times he was also asleep at the desk which we preferred so we wouldn't have to deal with him. Not a fun thing to come back to every time we come back to our room. Would give the hotel a very good rating if not for him.


    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
    Dear guest, First of all thank you for the time devoted to give us some feedback. I am so sad to know about the behaviour of one of our bellboys. This staff is part of an outsourced company, and their main tasks are to greet and welcome guests, help with luggage, and open the car doors, among others. I am sorry since you were happy with the facilties and the service provided by the rest of employees. We are taking actions not to happen again, since our standards of quality dont allow rude staff. If you could give us a second chance, you will see that we can do better than the experience you had. We remain at your disposal if you would like to stay in any of the hotels of the company. Warmest regards, Alain Lago Areitioaurtena General Manager

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