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Interiores del hotel Occidental Praha Wilson
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Map and location

Václavské náměstí, 59   110 00 Praha ,   República Checa  


Places of Interest

11.3 km Václav Havel Airport Prague 

2.5 km Trade Fair Palace

500 m Shopping area

28 m Metro station

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Praha Wilson

4.5/5 Round Indicators
| 468 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

59% Complete

277

Very good

25% Complete

121

Average

9% Complete

43

Poor

4% Complete

19

Very poor

1% Complete

8

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    Round Indicators
    RoyiI4 07/07/2019 Couples

    “Exellent place with poor AC”

    We visit there as a couple in last Julay, the location is great, the service too. The down side of our visit is the AC, it was useless, just make noise and very hot. The hotel is very clean and highly maintaine

    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
     Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Hotels & Resorts we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Prague. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our réception desk for anything we may do for you to fully enjoy your stay among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards, Alain Lago Areitioaurtena General Manager

    Round Indicators
    Excursion02546860545 Taipei, Taiwan. 07/03/2019 Couples

    “Poor service, not a five stars hotel”

    I stay in your hotel with not work television for three days, I keep notify your host and they said they will let your technician fix but no one appears to fix it. The worst is when I talk to a man like a manager and his attitude is so bad. Your website state is five stars hotel, but service act not like what your state. Very disappointed.

    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
     Dear guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Praha Wilson hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. Also we lament that our room safe and bar pricing did not meet your expectations. Please rest assured that your comments will be discussed as we always strive to evaluate the optimal pricing for our future guests. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Regards, Alain Lago Areitioaurtena General Manager

    Round Indicators
    bluesky668 Mississauga, Canada. 06/26/2019 Friends getaway

    “Nice hotel within walking distance to train/subway station, restaurants, shops and attractions”

    The hotel is only 8 minutes away from the Prague central train station, which is very convenience for us as we are taking train to Munich after the hotel stay. The room we have is on the top floor, with air conditioning, we don't feel warm at all. The view is great. facing the National Museum. Subway station is outside the hotel. Walking to the old town is a nice 15 minutes walk. Shops, restaurants are within couple of minutes away (walking). Breakfast buffet is 10 Euro which is good value. There is a security guard on duty at the front entrance. And you need to room card to get to your floor. One draw back is there is only one elevator for the whole hotel. So give yourself time when checking out if you are in a hurry.

    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
     Dear guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Praha Wilson hotel and are delighted to read that we were able to match your expectations. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Prague. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Regards, Alain Lago Areitioaurtena General Manager

    Round Indicators
    Farnborough Farnborough, United Kingdom. 06/26/2019

    “Great Location”

    First impressions were not too good. The hotel is above a MacDonalds, with an escaltor up to the reception area. Once you reach this it all seems far more positive. There are rooms on this level with stairs and lifts to rooms on higher floors (it is amazing how many hotels block off the stairs nowadays!). The small bar and restaurant are just a continuation of the reception area. The bar itself is small and does not have many beers on offer. No Pilsners when I was staying, just one dark beer. It is OK for a nightcap, but not much more. The best aspect is the view from the window, which overlooks the National Museum, which is very imposing, espcially when lit at night. My room was comfortable, clean and well equipped, but quite dark. The location of the hotel is excellent. Apart from being opposite the National Museumit is on one end of Wencesalas Square (which is not actually a square!) and within walking distance of the old town and Old Town Square. Overall, I like this hotel and I will probably stay here again next time I visit Prague.

    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
     Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Praha Wilson hotel and are delighted to read that we were able to match your holiday expectations. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Prague. Thank you for pointing out the beauty and comfort of our rooms designed to make our guests' stay as comfortable as possible, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. We take good note of your comments regarding the beers. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Alain Lago Areitioaurtena General Manager

    Round Indicators
    Passenger35758044662 Centennial, Colorado. 06/24/2019 Business

    “Wonderful Location”

    Hotel is very clean and comfortable. Location was the highlight for us. Close to subway station and close walking distance to all major sights. Would definitely stay here again based on location. Service was just OK-not poor, just nothing stood out in any interaction we had.

    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
     Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Praha Wilson hotel and are delighted to read that we were able to match your holiday expectations. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Prague. Thank you for your comments regarding the service you received from our team members. The service needs to be extraordinary, so we will make sure to improve so your next visit will be magnificent. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Regards, Alain Lago Areitioaurtena General Manager

    EVALUATION

    Round Indicators

    • july 7 2019
    • Couples

    RoyiI4

    “Exellent place with poor AC”


    We visit there as a couple in last Julay, the location is great, the service too. The down side of our visit is the AC, it was useless, just make noise and very hot. The hotel is very clean and highly maintaine


    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
    Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Hotels & Resorts we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Prague. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our réception desk for anything we may do for you to fully enjoy your stay among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards, Alain Lago Areitioaurtena General Manager

    EVALUATION

    Round Indicators

    • july 3 2019
    • Taipei, Taiwan
    • Couples

    Excursion02546860545

    “Poor service, not a five stars hotel”


    I stay in your hotel with not work television for three days, I keep notify your host and they said they will let your technician fix but no one appears to fix it. The worst is when I talk to a man like a manager and his attitude is so bad. Your website state is five stars hotel, but service act not like what your state. Very disappointed.


    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
    Dear guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Praha Wilson hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. Also we lament that our room safe and bar pricing did not meet your expectations. Please rest assured that your comments will be discussed as we always strive to evaluate the optimal pricing for our future guests. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Regards, Alain Lago Areitioaurtena General Manager

    EVALUATION

    Round Indicators

    • june 26 2019
    • Mississauga, Canada
    • Friends getaway

    bluesky668

    “Nice hotel within walking distance to train/subway station, restaurants, shops and attractions”


    The hotel is only 8 minutes away from the Prague central train station, which is very convenience for us as we are taking train to Munich after the hotel stay. The room we have is on the top floor, with air conditioning, we don't feel warm at all. The view is great. facing the National Museum. Subway station is outside the hotel. Walking to the old town is a nice 15 minutes walk. Shops, restaurants are within couple of minutes away (walking). Breakfast buffet is 10 Euro which is good value. There is a security guard on duty at the front entrance. And you need to room card to get to your floor. One draw back is there is only one elevator for the whole hotel. So give yourself time when checking out if you are in a hurry.


    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
    Dear guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Praha Wilson hotel and are delighted to read that we were able to match your expectations. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Prague. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Regards, Alain Lago Areitioaurtena General Manager

    EVALUATION

    Round Indicators

    • june 26 2019
    • Farnborough, United Kingdom

    Farnborough

    “Great Location”


    First impressions were not too good. The hotel is above a MacDonalds, with an escaltor up to the reception area. Once you reach this it all seems far more positive. There are rooms on this level with stairs and lifts to rooms on higher floors (it is amazing how many hotels block off the stairs nowadays!). The small bar and restaurant are just a continuation of the reception area. The bar itself is small and does not have many beers on offer. No Pilsners when I was staying, just one dark beer. It is OK for a nightcap, but not much more. The best aspect is the view from the window, which overlooks the National Museum, which is very imposing, espcially when lit at night. My room was comfortable, clean and well equipped, but quite dark. The location of the hotel is excellent. Apart from being opposite the National Museumit is on one end of Wencesalas Square (which is not actually a square!) and within walking distance of the old town and Old Town Square. Overall, I like this hotel and I will probably stay here again next time I visit Prague.


    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
    Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Praha Wilson hotel and are delighted to read that we were able to match your holiday expectations. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Prague. Thank you for pointing out the beauty and comfort of our rooms designed to make our guests' stay as comfortable as possible, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. We take good note of your comments regarding the beers. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Alain Lago Areitioaurtena General Manager

    EVALUATION

    Round Indicators

    • june 24 2019
    • Centennial, Colorado
    • Business

    Passenger35758044662

    “Wonderful Location”


    Hotel is very clean and comfortable. Location was the highlight for us. Close to subway station and close walking distance to all major sights. Would definitely stay here again based on location. Service was just OK-not poor, just nothing stood out in any interaction we had.


    OccidentalPraha, General Manager at Occidental Praha Wilson, responded to this review
    Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Praha Wilson hotel and are delighted to read that we were able to match your holiday expectations. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Prague. Thank you for your comments regarding the service you received from our team members. The service needs to be extraordinary, so we will make sure to improve so your next visit will be magnificent. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Regards, Alain Lago Areitioaurtena General Manager

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