Hotel Beach  Occidental Grand Punta Cana Resort
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Occidental Punta Cana

Avenida España, S/N. Playa El Cortesito   23301 La Altagracia , Punta Cana   República Dominicana  


Points of Interest

15 mi Punta Cana International Airport

Right on the beach Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Punta Cana

4.0/5 Round Indicators
| 2965 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

48% Complete

1433

Very good

25% Complete

759

Average

11% Complete

342

Poor

6% Complete

199

Very poor

7% Complete

232

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    Round Indicators
    Deborah S 06/19/2018

    “family vacation”

    Beautiful oceanfront property. highly suggest upgrade to Royal Level, you will have a nicer oceanfront room with its own hot tub. private beach area with chairs and covered areas. premium alcohol, nicer dining at specialty restaurants.
    Round Indicators
    terry656 Philadelphia, Pennsylvania. 06/18/2018 Couples

    “Anniversary & Birthday Trip”

    My CheapCaribbean Agent, Jeff G. suggested my husband & I go to the Occidental Punta Cana because it was a great value for a beautiful renovated resort. He promised we wouldn't be disappointed. I always book our trips through him and he's never been wrong. So even though we prefer adults only resorts, we took a chance and were glad we did, We loved our stay here. We were in the Royal Level, Room 21205, which was the perfect location and had great views. We used the balcony & jacuzzi a lot. The room was always clean and the air conditioning worked extremely well. The pools were amazing and even though there were children, we had access to a large round cool water jacuzzi pool which was closest to our room and had no children. There was never a problem getting chairs at the pools or the beach, which was great; and there was always a bar close by. The food and drinks were good and the entire staff's service was excellent. Our concierges were Jose and Diana, who couldn't be nicer or more helpful. They are amazing people who always made sure to ask if we had everything we needed. The gave us hugs goodbye the day we were leaving and we just want them to know we appreciated them and miss them. In addition to everything else, we got lucky and had the most beautiful week of weather possible. Definitely would recommend this resort. If I had to say something negative, sometimes the entertainment people were a little too loud to the point that it got annoying, but I assume some guests might enjoy that, but not for us. And the bed pillows could have been better. But those things are so insignificant in comparison to all the great things about the resort.
    Round Indicators
    Cheri M Landenberg. 06/18/2018 Family

    “Royal is the way to go!”

    We are OVC Royal Club Members and mostly enjoyed our stay this June! I want to point out all of the great, good, and not so good. 1. Beach is wonderful and there was plenty of space under the cabanas each day arriving between 10:30am-11:30am. 2. Beach bar was very good providing top shelf liquor. It would be nice if the hours were extended to Midnight. 3. Royal Club Restaurant was also very good. 4. Lobby bar service was awful! If you want to drink in the lobby, you have to go to the bar which is very crowded. We should have stayed in Royal. 5. More wait staff should be assigned to the show to provide drinks. In past years this was the case. This year, we had to constantly provide tips in order to get drinks and the bartender was honestly rude most nights. However, the shows we saw were excellent! 6. Having an internet code for 1 device per person can be difficult to manage especially if you have some work to do. I think for Royal, you should get at least 2 per person. 7. The bed was very uncomfortable. It was probably very old as it just sagged in the middle completely. 8. The Royal Club Pool was very nice and mostly empty when we were there. 9. Beach Club service was very good for lunch. 10. Stop the madness of trying to sell to Royal Club members. It is completely unfair to interrupt our vacation wasting time tracking us down. We won't talk to you again! I refuse to spend another minute in that sales room!! It's harassment!! 11. My daughter and I were bitten terribly by what we think were sand fleas. Our legs, ankles, and feet was bitten and it was extremely itchy. 12. The maids did a very nice job each day! 13. Lastly, we all got some type of gastro illness. My daughter spent 1 full night throwing up and in the bathroom, followed by my husband for 1 full day and me for 1/2 day. We are still feeling the effects but we are unsure of what caused this. Is the water truly filtered well? I will always ask for bottled only from now on because I don't trust what they pour from their filtered supply. Though there are negative points in this review, we did mostly enjoy ourselves which is why I gave this a 4 star rating. However, I hope I am pointing out some things that Occidental can work on to improve in the future.
    Round Indicators
    missyoost Albany, Georgia. 06/13/2018 Friends getaway

    “40th birthday trip June 2018”

    We did the royal level. It's the only way to go. You have your own pool, beach bar with top shelf liquor and private restaurant. Samuel Zaiz, Diego amparo and Daniel peguero were so friendly and professional. They were like family by the end of the trip! We ate all our meals here. The beach was beautiful and sitting under palm trees with the wind blowing was awesome. If you run into Hector on the beach. He is legit. We did 3 excursions . Dune buggies were my favorite.

    gpcsm, Public Relations Manager at Occidental Punta Cana, responded to this review
     Dear Guest, Friendly greetings from the Royal Level at the Occidental Punta Cana ! Thank you for sharing your feedback. We truly appreciate you rating the quality of our holiday offering so highly. Needless to say we are thrilled to hear that we were able to meet your expectations. We truly hope to have the opportunity to host you again in the future. We guarantee your next stay will be even better than your last. It was our pleasure to serve you. Kind regards, Luz Salcé Guest Service Manager

    Round Indicators
    Sheena A Aurora, Canada. 06/13/2018 Couples

    “Another amazing birthday trip to Occidental Punta Cana ”

    Just spent another wonderful relaxing week at occidental Punta Cana ,Royal level. I can’t begin to tell you how much we love this gem. From the time you arrive you are treated like royalty. Wisked away in a cart to the private check in,with champagne and absolutely no wait line. After a few minutes you are taken to your room,this year we had 20,107 and it was a wonderful room complete with sitting area, beautiful bathroom with rain shower head and a huge balcony with jacuzzi. The private beach is gorgeous with lots of shades and mature palms, the beach bar is a great place to meet new friends and enjoy some cocktails. The bartenders are fantastic and make some great drinks always laughing and smiling. The Royal restaurant is always top notch, breakfast, lunch and dinner. You dine in a lovely AC restaurant and we once again enjoyed every meal eaten there. The staff are friendly attentive and remember you from year to year. Your wine glass is never empty and they go way beyond to get you whatever you ask for. I enjoyed the breakfast buffet this year and ate outdoors on the patio every day. Fresh juice, fruits, cheeses, pastries, cappuccino just to mention a few choices. We did eat at the Italian restaurant, steak house, and Mexican this year and all 3 were also fantastic. I just love this hotel and can’t wait to spend my birthday here again next year.

    gpcsm, Public Relations Manager at Occidental Punta Cana, responded to this review
     Dear Sheena, We thank you for taking the time to share your recent experience at the Occidental Punta Cana with us. We are thrilled that once again, you were pleased with our service, renovated facilities and entertainment. We would also like to thank you for recognizing the hard work of our team members. Rest assured that I will share your comments with them. We are definitely looking forward to host you on your next visit to the Dominican Republic to continue creating unforgettable memories together. It was our pleasure to serve you. Best regards, Luz Salcé Guest Service Manager

    EVALUATION

    Round Indicators

    • june 19 2018

    Deborah S

    “family vacation”


    Beautiful oceanfront property. highly suggest upgrade to Royal Level, you will have a nicer oceanfront room with its own hot tub. private beach area with chairs and covered areas. premium alcohol, nicer dining at specialty restaurants.


    EVALUATION

    Round Indicators

    • june 18 2018
    • Philadelphia, Pennsylvania
    • Couples

    terry656

    “Anniversary & Birthday Trip”


    My CheapCaribbean Agent, Jeff G. suggested my husband & I go to the Occidental Punta Cana because it was a great value for a beautiful renovated resort. He promised we wouldn't be disappointed. I always book our trips through him and he's never been wrong. So even though we prefer adults only resorts, we took a chance and were glad we did, We loved our stay here. We were in the Royal Level, Room 21205, which was the perfect location and had great views. We used the balcony & jacuzzi a lot. The room was always clean and the air conditioning worked extremely well. The pools were amazing and even though there were children, we had access to a large round cool water jacuzzi pool which was closest to our room and had no children. There was never a problem getting chairs at the pools or the beach, which was great; and there was always a bar close by. The food and drinks were good and the entire staff's service was excellent. Our concierges were Jose and Diana, who couldn't be nicer or more helpful. They are amazing people who always made sure to ask if we had everything we needed. The gave us hugs goodbye the day we were leaving and we just want them to know we appreciated them and miss them. In addition to everything else, we got lucky and had the most beautiful week of weather possible. Definitely would recommend this resort. If I had to say something negative, sometimes the entertainment people were a little too loud to the point that it got annoying, but I assume some guests might enjoy that, but not for us. And the bed pillows could have been better. But those things are so insignificant in comparison to all the great things about the resort.


    EVALUATION

    Round Indicators

    • june 18 2018
    • Landenberg
    • Family

    Cheri M

    “Royal is the way to go!”


    We are OVC Royal Club Members and mostly enjoyed our stay this June! I want to point out all of the great, good, and not so good. 1. Beach is wonderful and there was plenty of space under the cabanas each day arriving between 10:30am-11:30am. 2. Beach bar was very good providing top shelf liquor. It would be nice if the hours were extended to Midnight. 3. Royal Club Restaurant was also very good. 4. Lobby bar service was awful! If you want to drink in the lobby, you have to go to the bar which is very crowded. We should have stayed in Royal. 5. More wait staff should be assigned to the show to provide drinks. In past years this was the case. This year, we had to constantly provide tips in order to get drinks and the bartender was honestly rude most nights. However, the shows we saw were excellent! 6. Having an internet code for 1 device per person can be difficult to manage especially if you have some work to do. I think for Royal, you should get at least 2 per person. 7. The bed was very uncomfortable. It was probably very old as it just sagged in the middle completely. 8. The Royal Club Pool was very nice and mostly empty when we were there. 9. Beach Club service was very good for lunch. 10. Stop the madness of trying to sell to Royal Club members. It is completely unfair to interrupt our vacation wasting time tracking us down. We won't talk to you again! I refuse to spend another minute in that sales room!! It's harassment!! 11. My daughter and I were bitten terribly by what we think were sand fleas. Our legs, ankles, and feet was bitten and it was extremely itchy. 12. The maids did a very nice job each day! 13. Lastly, we all got some type of gastro illness. My daughter spent 1 full night throwing up and in the bathroom, followed by my husband for 1 full day and me for 1/2 day. We are still feeling the effects but we are unsure of what caused this. Is the water truly filtered well? I will always ask for bottled only from now on because I don't trust what they pour from their filtered supply. Though there are negative points in this review, we did mostly enjoy ourselves which is why I gave this a 4 star rating. However, I hope I am pointing out some things that Occidental can work on to improve in the future.


    EVALUATION

    Round Indicators

    • june 13 2018
    • Albany, Georgia
    • Friends getaway

    missyoost

    “40th birthday trip June 2018”


    We did the royal level. It's the only way to go. You have your own pool, beach bar with top shelf liquor and private restaurant. Samuel Zaiz, Diego amparo and Daniel peguero were so friendly and professional. They were like family by the end of the trip! We ate all our meals here. The beach was beautiful and sitting under palm trees with the wind blowing was awesome. If you run into Hector on the beach. He is legit. We did 3 excursions . Dune buggies were my favorite.


    gpcsm, Public Relations Manager at Occidental Punta Cana, responded to this review
    Dear Guest, Friendly greetings from the Royal Level at the Occidental Punta Cana ! Thank you for sharing your feedback. We truly appreciate you rating the quality of our holiday offering so highly. Needless to say we are thrilled to hear that we were able to meet your expectations. We truly hope to have the opportunity to host you again in the future. We guarantee your next stay will be even better than your last. It was our pleasure to serve you. Kind regards, Luz Salcé Guest Service Manager

    EVALUATION

    Round Indicators

    • june 13 2018
    • Aurora, Canada
    • Couples

    Sheena A

    “Another amazing birthday trip to Occidental Punta Cana ”


    Just spent another wonderful relaxing week at occidental Punta Cana ,Royal level. I can’t begin to tell you how much we love this gem. From the time you arrive you are treated like royalty. Wisked away in a cart to the private check in,with champagne and absolutely no wait line. After a few minutes you are taken to your room,this year we had 20,107 and it was a wonderful room complete with sitting area, beautiful bathroom with rain shower head and a huge balcony with jacuzzi. The private beach is gorgeous with lots of shades and mature palms, the beach bar is a great place to meet new friends and enjoy some cocktails. The bartenders are fantastic and make some great drinks always laughing and smiling. The Royal restaurant is always top notch, breakfast, lunch and dinner. You dine in a lovely AC restaurant and we once again enjoyed every meal eaten there. The staff are friendly attentive and remember you from year to year. Your wine glass is never empty and they go way beyond to get you whatever you ask for. I enjoyed the breakfast buffet this year and ate outdoors on the patio every day. Fresh juice, fruits, cheeses, pastries, cappuccino just to mention a few choices. We did eat at the Italian restaurant, steak house, and Mexican this year and all 3 were also fantastic. I just love this hotel and can’t wait to spend my birthday here again next year.


    gpcsm, Public Relations Manager at Occidental Punta Cana, responded to this review
    Dear Sheena, We thank you for taking the time to share your recent experience at the Occidental Punta Cana with us. We are thrilled that once again, you were pleased with our service, renovated facilities and entertainment. We would also like to thank you for recognizing the hard work of our team members. Rest assured that I will share your comments with them. We are definitely looking forward to host you on your next visit to the Dominican Republic to continue creating unforgettable memories together. It was our pleasure to serve you. Best regards, Luz Salcé Guest Service Manager

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