Hotel Beach  Occidental Grand Punta Cana Resort
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Map and location

Avenida España, S/N. Playa El Cortesito   23301 La Altagracia , Punta Cana   República Dominicana  


Points of Interest

15 mi Punta Cana International Airport

Right on the beach Beach

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Occidental Punta Cana

4.0/5 Round Indicators
| 3662 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

46% Complete

1694

Very good

25% Complete

949

Average

12% Complete

456

Poor

7% Complete

265

Very poor

8% Complete

298

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    Round Indicators
    683tracyf San Antonio, Texas. 12/13/2018 Couples

    “First time in DR will be back!”

    We visited the DR for the first time for our 7th anniversary and it was great. We heard mixed reviews about Occidental but everything was perfect. We would highly recommend getting the Royal Level. You will have your our bar lounge area and separate restaurants. We are in our 40's and their were a lot of people from all ages but more of an older crowd in our early and more laid back(we enjoy both). We did have a hard time finding American football but the bar area up front was very helping and accommodating. EVERYONE was sooo helpful and nice. That is why we are already planning our next trip in a few months. The room was awesome (oceanview 21205) we will always want that room and this hotel. I also enjoyed a great massage and would recommend Nicholas. They also shuttle you next to door to several casinos which we did have luck at the Avalon. We went to the Hard rock also but no luck and 25 dollars each way not including tip. Just went once and that was enough. Beach it great and water was nice and cold. Friendly staff and always willing to help. We did stay in the Royal level area most of the time but did drink up front in the lobby the watch NFL and everyone was great! thank you for a great anniversary

    gpcsm, Social Media Manager at Occidental Punta Cana, responded to this review
     Dear 683tracyf, Thank you for your feedback. We are thrilled to hear that we were able to meet your expectations on your first trip to the Dominican Republic and that our Royal Level staff made your stay even better. I will share your kind words with them. Additionally, if you have any suggestions on how we can become even better please don't hesitate to contact us. We truly hope to have the opportunity to host you again in the future. We guarantee your next stay will far surpass your expectations. It was sincerely our pleasure to serve you. Best regards, Scarlett Acosta Social Media Manager Occidental Punta Cana

    Round Indicators
    ninavp2017 Binghamton. 12/12/2018 Friends getaway

    “The best birthday”

    My friend had a birthday and wanted to have it at Punta Cana. After long research and my advice she picked Occidental Punta Cana. It was amazing!!! The hotel has a wonderful location, great beach with foam partys and many pools! Couple years ago whole hotel was renovated, all rooms are amazing! The whole place is extremely clean inside and outside! The food is great, all restaurants all restaurants have a great menu! On my friend's birthday she got a wonderful cake! It was unexpected and a big surprise for her! Thank you Santiago Basto!!! You are the best!!! All employees are professional, friendly and helpful!!! It was wonderful vacation! We will be back!

    gpcsm, Social Media Manager at Occidental Punta Cana, responded to this review
     Dear Ninavp2017, Thank you for giving us feedback. We are thrilled to hear that we were able to off you a pleasant holiday experience. We truly hope to have the opportunity to host you again in the future, we guarantee that your next stay will far surpass your expectations. It was sincerely our pleasure to serve you. Best regards, Scarlett Acosta Social Media Manager Occidental Punta Cana

    Round Indicators
    957ralphm 12/12/2018 Family

    “Non response to requests for dinner reservations”

    I've booked a week in the Royal level for Christmas and am trying to make dinner reservations for my family. I've emailed the royal level contact posted to the website twice (puntacana.royallevel@occidentalhotels.com) but got no response. I called the posted number, got transferred to two different numbers and got hung up on. Not a good start so guess I will have to wait until I get on site and hope I can get the Christmas dinner reservations I want. Will post update of my experience when i get there.

    gpcsm, Social Media Manager at Occidental Punta Cana, responded to this review
     Dear 957ralphm, Thank you for contacting us. We sincerely apologize for the difficulties you've experienced thus far in trying to contact us. Please visit the Barcelo website for the direct contact information. We truly hope to hear from you soon. We look forward to hosting you. Best regards, Scarlett Acosta Social Media Manager Occidental Punta Cana

    Round Indicators
    Betsy B Grand Rapids, Michigan. 12/12/2018 Couples

    “Excellent getaway”

    Awesome experience!! All the staff were extremely nice, entertainment was awesome and the food very good!! Nice pools and the best beach visited in Punta Cana. Overall it was an amazing and unique experience.

    gpcsm, Social Media Manager at Occidental Punta Cana, responded to this review
     Dear Betsy B, We thank you for taking the time to share your recent experience at the Occidental Punta Cana with us. We are glad that in general we were able to have satisfied your expectations. We are thrilled that you were pleased with our holiday offering. That said, we are constantly refreshing and renewing our services and facilities to ensure that our guest want to return year after year so we guarantee your next visit will be far better than your last. Once again, we thank you for choosing to stay at the Occidental Punta Cana. We look forward to hosting you on your next visit to the Dominican Republic. It was our pleasure to serve you. Best regards, Scarlett Acosta Social Media Manager Occidental Punta Cana

    Round Indicators
    darrend337 Dublin, Ireland. 12/12/2018 Family

    “Great resort would recommend ”

    Stayed here for 10 days with my partner and our 15 month year old son ..... The weather was perfect and the resort is maintained very well every day there is staff cleaning the grounds the beach the trees and everything in between.... we opted for a superior ocean front room and requested block 13 from reading previous reviews upon arrival our room wasn’t ready so we stayed on an upper floor room in block 13 it wasn’t an issue as it was late at night ..... the next day we went back to reception around 5pm and got our new room directly ocean front with a hot tub and ocean view :) ... the rooms are very spacious and modern .... my top tip is to sign up to my Barcelo and book direct you will receive nice extras like free WiFi as it’s expensive to buy a free mini bar with beer :) daily and a late checkout also a voucher for 5% of your booking to use on hotel stuff..... Whilst there we noticed the royal section which has its own private bar on the beach and it’s own a la carte restaurant as well as concierge reception and everything and anything you need....the normal part has a buffet and several a la carte restaurants steak, Mexican,Asian,Italian and seafood but you have to book all these I suggest do it on your first day :) we tried all of them except the seafood they are ok not great and a bit small portions but give them a try as the buffet food was a bit hit and miss and repetitive.... fresh omelettes and crepes to order are great at the buffet The drinks are fine you can ask for whatever you want and $1 tip for the bartender goes a long way if you want Lots of alcohol :) a lot of people buy travel mugs and cups in the on site shop for $10-20 and they will fill these with drinks for you also as the cups are very small they give you. The on-site supermarket is very very expensive we never decided to leave the resort for safety reasons. One of the days I decided to email the royal concierge about the cost of upgrading to the gold royal wristband and could I use my voucher as part of it I got a very fast response from the manager Dayanara who told me the prices $45pp per day and I could use my $100 voucher towards it .... we decided to upgrade for the last 2 days Dayanara Set everything up for us so we just walked over to the royal reception in the morning and met her she told us all the details gave us a tour of the royal facilities and made us feel so welcome she’s an absolute credit to the resort I highly recommend going to see her. We even got to keep our royal status for a third day as we checked out late evening. Overall this resort is beautiful and we had amazing time and I would go back. If you do read this just be aware of staff approaching you offering gifts to attend a meeting it’s a timeshare just say no thanks and massages just say no unless your interested of course

    gpcsm, Social Media Manager at Occidental Punta Cana, responded to this review
     Dear Darrend337, Thank you so much for taking the time to share your experience at the Occidental Punta Cana with us and the TripAdvisor community. Detailed reviewed such as yours are not only important to us but other travellers and positive ones serve as a motivator for our employees to continue improving day to day. Needless to say, we are thrilled to hear that we were able to offer you a pleasant holiday experience. Once again, we express our profound gratitude to you for having chosen to stay with us. Please do not hesitate to contact us with any inquiry or once your plans to return arise. We look forward to welcoming you back. It was our sincerest pleasure to serve you. Best Regards, Scarlett Acosta Social Media Manager Occidental Punta Cana

    EVALUATION

    Round Indicators

    • december 13 2018
    • San Antonio, Texas
    • Couples

    683tracyf

    “First time in DR will be back!”


    We visited the DR for the first time for our 7th anniversary and it was great. We heard mixed reviews about Occidental but everything was perfect. We would highly recommend getting the Royal Level. You will have your our bar lounge area and separate restaurants. We are in our 40's and their were a lot of people from all ages but more of an older crowd in our early and more laid back(we enjoy both). We did have a hard time finding American football but the bar area up front was very helping and accommodating. EVERYONE was sooo helpful and nice. That is why we are already planning our next trip in a few months. The room was awesome (oceanview 21205) we will always want that room and this hotel. I also enjoyed a great massage and would recommend Nicholas. They also shuttle you next to door to several casinos which we did have luck at the Avalon. We went to the Hard rock also but no luck and 25 dollars each way not including tip. Just went once and that was enough. Beach it great and water was nice and cold. Friendly staff and always willing to help. We did stay in the Royal level area most of the time but did drink up front in the lobby the watch NFL and everyone was great! thank you for a great anniversary


    gpcsm, Social Media Manager at Occidental Punta Cana, responded to this review
    Dear 683tracyf, Thank you for your feedback. We are thrilled to hear that we were able to meet your expectations on your first trip to the Dominican Republic and that our Royal Level staff made your stay even better. I will share your kind words with them. Additionally, if you have any suggestions on how we can become even better please don't hesitate to contact us. We truly hope to have the opportunity to host you again in the future. We guarantee your next stay will far surpass your expectations. It was sincerely our pleasure to serve you. Best regards, Scarlett Acosta Social Media Manager Occidental Punta Cana

    EVALUATION

    Round Indicators

    • december 12 2018
    • Binghamton
    • Friends getaway

    ninavp2017

    “The best birthday”


    My friend had a birthday and wanted to have it at Punta Cana. After long research and my advice she picked Occidental Punta Cana. It was amazing!!! The hotel has a wonderful location, great beach with foam partys and many pools! Couple years ago whole hotel was renovated, all rooms are amazing! The whole place is extremely clean inside and outside! The food is great, all restaurants all restaurants have a great menu! On my friend's birthday she got a wonderful cake! It was unexpected and a big surprise for her! Thank you Santiago Basto!!! You are the best!!! All employees are professional, friendly and helpful!!! It was wonderful vacation! We will be back!


    gpcsm, Social Media Manager at Occidental Punta Cana, responded to this review
    Dear Ninavp2017, Thank you for giving us feedback. We are thrilled to hear that we were able to off you a pleasant holiday experience. We truly hope to have the opportunity to host you again in the future, we guarantee that your next stay will far surpass your expectations. It was sincerely our pleasure to serve you. Best regards, Scarlett Acosta Social Media Manager Occidental Punta Cana

    EVALUATION

    Round Indicators

    • december 12 2018
    • Family

    957ralphm

    “Non response to requests for dinner reservations”


    I've booked a week in the Royal level for Christmas and am trying to make dinner reservations for my family. I've emailed the royal level contact posted to the website twice (puntacana.royallevel@occidentalhotels.com) but got no response. I called the posted number, got transferred to two different numbers and got hung up on. Not a good start so guess I will have to wait until I get on site and hope I can get the Christmas dinner reservations I want. Will post update of my experience when i get there.


    gpcsm, Social Media Manager at Occidental Punta Cana, responded to this review
    Dear 957ralphm, Thank you for contacting us. We sincerely apologize for the difficulties you've experienced thus far in trying to contact us. Please visit the Barcelo website for the direct contact information. We truly hope to hear from you soon. We look forward to hosting you. Best regards, Scarlett Acosta Social Media Manager Occidental Punta Cana

    EVALUATION

    Round Indicators

    • december 12 2018
    • Grand Rapids, Michigan
    • Couples

    Betsy B

    “Excellent getaway”


    Awesome experience!! All the staff were extremely nice, entertainment was awesome and the food very good!! Nice pools and the best beach visited in Punta Cana. Overall it was an amazing and unique experience.


    gpcsm, Social Media Manager at Occidental Punta Cana, responded to this review
    Dear Betsy B, We thank you for taking the time to share your recent experience at the Occidental Punta Cana with us. We are glad that in general we were able to have satisfied your expectations. We are thrilled that you were pleased with our holiday offering. That said, we are constantly refreshing and renewing our services and facilities to ensure that our guest want to return year after year so we guarantee your next visit will be far better than your last. Once again, we thank you for choosing to stay at the Occidental Punta Cana. We look forward to hosting you on your next visit to the Dominican Republic. It was our pleasure to serve you. Best regards, Scarlett Acosta Social Media Manager Occidental Punta Cana

    EVALUATION

    Round Indicators

    • december 12 2018
    • Dublin, Ireland
    • Family

    darrend337

    “Great resort would recommend ”


    Stayed here for 10 days with my partner and our 15 month year old son ..... The weather was perfect and the resort is maintained very well every day there is staff cleaning the grounds the beach the trees and everything in between.... we opted for a superior ocean front room and requested block 13 from reading previous reviews upon arrival our room wasn’t ready so we stayed on an upper floor room in block 13 it wasn’t an issue as it was late at night ..... the next day we went back to reception around 5pm and got our new room directly ocean front with a hot tub and ocean view :) ... the rooms are very spacious and modern .... my top tip is to sign up to my Barcelo and book direct you will receive nice extras like free WiFi as it’s expensive to buy a free mini bar with beer :) daily and a late checkout also a voucher for 5% of your booking to use on hotel stuff..... Whilst there we noticed the royal section which has its own private bar on the beach and it’s own a la carte restaurant as well as concierge reception and everything and anything you need....the normal part has a buffet and several a la carte restaurants steak, Mexican,Asian,Italian and seafood but you have to book all these I suggest do it on your first day :) we tried all of them except the seafood they are ok not great and a bit small portions but give them a try as the buffet food was a bit hit and miss and repetitive.... fresh omelettes and crepes to order are great at the buffet The drinks are fine you can ask for whatever you want and $1 tip for the bartender goes a long way if you want Lots of alcohol :) a lot of people buy travel mugs and cups in the on site shop for $10-20 and they will fill these with drinks for you also as the cups are very small they give you. The on-site supermarket is very very expensive we never decided to leave the resort for safety reasons. One of the days I decided to email the royal concierge about the cost of upgrading to the gold royal wristband and could I use my voucher as part of it I got a very fast response from the manager Dayanara who told me the prices $45pp per day and I could use my $100 voucher towards it .... we decided to upgrade for the last 2 days Dayanara Set everything up for us so we just walked over to the royal reception in the morning and met her she told us all the details gave us a tour of the royal facilities and made us feel so welcome she’s an absolute credit to the resort I highly recommend going to see her. We even got to keep our royal status for a third day as we checked out late evening. Overall this resort is beautiful and we had amazing time and I would go back. If you do read this just be aware of staff approaching you offering gifts to attend a meeting it’s a timeshare just say no thanks and massages just say no unless your interested of course


    gpcsm, Social Media Manager at Occidental Punta Cana, responded to this review
    Dear Darrend337, Thank you so much for taking the time to share your experience at the Occidental Punta Cana with us and the TripAdvisor community. Detailed reviewed such as yours are not only important to us but other travellers and positive ones serve as a motivator for our employees to continue improving day to day. Needless to say, we are thrilled to hear that we were able to offer you a pleasant holiday experience. Once again, we express our profound gratitude to you for having chosen to stay with us. Please do not hesitate to contact us with any inquiry or once your plans to return arise. We look forward to welcoming you back. It was our sincerest pleasure to serve you. Best Regards, Scarlett Acosta Social Media Manager Occidental Punta Cana

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