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Arena y mar en Occidental Grand Punta Cana Resort
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map

Map and location

Avenida España   2300 La Altagracia , Bávaro   República Domincana  


Points of Interest

15 mi Punta Cana International Airport

Right on the beach Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Punta Cana

4.0/5 Round Indicators
| 6579 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

47% Complete

3133

Very good

24% Complete

1639

Average

12% Complete

806

Poor

7% Complete

494

Very poor

7% Complete

507

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    Round Indicators
    GeriLynn63 03/31/2020

    “Enjoyed my stay”

    Would come back to the resort again. Would change a few things, but nothing crazy that would make me not come back. Loved the access to the beach. Hated the people who constantly stop you and try to talk you into buying stuff or sitting thru a presentation.

    Marcos C, General Manager at Occidental Punta Cana, responded to this review
     Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Punta Cana. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards,

    Round Indicators
    cjcdlovesthebeach 03/21/2020 Couples

    “2020 Punta Cana vacation Feb 19-Mar 4”

    Our 10th stay at this hotels was fantastic. We are not members but really enjoy returning to this resort, even after visiting other resorts. It is well suited for singles, couples, families or seniors. Since visiting we have met and have become friends with many people. There was a variety of ages when we visited from all different countries, which makes the vacation very entertaining. The resort is beautiful starting in the lobby, modern and clean. We have been in most the blocks and have been happy with all rooms- yes there have been minor issues but nothing too important. The service and people are friendly and do their best to assist. The food is good and there is a lot of variety. Sometimes at the buffet, food is not as hot as you may want. It's awesome when you have a great waitress like Erica assisting your table - there were many other great servers as well just can't remember all their names. The beach and pool areas are well kept. There are a lot of loungers, one frustration is when guests save the loungers and only return at end of day to retrieve their belongings Some drinks were watered down but when you get the right bartender like Diego or Jesus at the theater bar or disco or Santo at the swim-up pool bar, they are always great. We were not bothered by the vendors on the beach. They are friendly and we find it enjoyable to get to know them, about their lives and families. The nightly entertainment is enjoyable although because of our many visits are repeats for us, but still we try to make the best of it. The disco is fun especially when there are groups of people to watch and like I said earlier when Diego and Jesus are there. Mosimo the security guard is also someone we look forward to seeing, he was so happy to see us back this year. The Pizza place which is open till 6am makes a delicious pizza, Tavares and Robert make an awesome late night pizza snack for us each time. Last but not least the entertainment team that consists of LeBron, Carina, Beba, Gordy, Miguel, Mariposa, Rosaura this year were great at keeping activities at the beach and around the pool exciting. As well during the nightly lobby and theatre live band with singers, entertainment/dancing, there energy is amazing. It is obvious to see how much they want for everyone to have fun! We look forward to next year's visit and so sorry about the havoc the Covid-19 is causing for the whole of the DR tourist industrsy. See you next year!😘

    Marcos C, General Manager at Occidental Punta Cana, responded to this review
     Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Punta Cana. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Last but not least, thorough cleaning being an absolute must for Occidental Punta Cana us thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday experience in any hotel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards,

    Round Indicators
    ScrapyPei PEI. 03/20/2020

    “Amazing”

    This resort is beautiful. The beach is incredible. The people / staff are the absolute best. The suite was huge and clean. So many great restaurants. Best steak of my life near the theater. Plenty of bars with quick service. Lots of beach and pool chairs to choose from, never too crowded. Grounds are kept so perfect it's almost like a painting. Gifts and tips are so greatly appreciated but not expected. Get to know the staff, they are wonderful. The pool is clean and refreshing. The beach is dragged in the early morning and is absolutely amazing. I will 100% return to this resort.

    Marcos C, General Manager at Occidental Punta Cana, responded to this review
     Dear Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Punta Cana hotel and are delighted to read that we were able to match your expectations. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards,

    Round Indicators
    63waynes2015 Ile-des-Chenes, Canada. 03/20/2020

    “15 days in paradise.”

    I love Punta Cana (4TH visit) and I love this resort (2ND visit). 2 small issues if I have to be picky. Some more shade on the beach would be handy for the patrons who have to limit their sun. Turn down the volume on you PA systems as most of us are not deaf yet. Otherwise it was another near perfect vacation.

    Marcos C, General Manager at Occidental Punta Cana, responded to this review
     Dear Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Punta Cana hotel and are delighted to read that we were able to match your expectations. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards,

    Round Indicators
    P J Toronto, Canada. 03/18/2020

    “Great but... BEWARE OF TIMESHARE SCAM!!!”

    Beautiful resort, majestic beach, and excellent food, BUT they lure you into a high pressure timeshare sales pitch that once you sign you discover is a total scam and cannot be cancelled. JUST SAY NO!!!

    MarcosCastilloOPC, Gerente at Occidental Punta Cana, responded to this review
     Dear P J, First and foremost, I would like to thank you for taking a moment of your time to share your recent experience with us at the Occidental Punta Cana. We are glad that in many aspects you were satisfied with our holiday offering, but know we have reviewed all of your comments and suggestions and have taken the liberty of sharing them with the management of First Club. It is through unbiased feedback and customer reviews that we are able to target the specific areas where we need to improve. Our primary goal is, and always will be, to offer each and every one of our guests nothing less than a five-star quality of service. Please accept our sincere apologize for any difficulties you experienced. Once again, we thank you for choosing to stay with us and hope that in the future you reconsider letting us host you again. We guarantee that we will not only meet, but surpass your expectations. It was truly our pleasure to serve you. Cordial regards, Marcos Castillo General Manager Occidental Punta Cana

    EVALUATION

    Round Indicators

    • march 31 2020

    GeriLynn63

    “Enjoyed my stay”


    Would come back to the resort again. Would change a few things, but nothing crazy that would make me not come back. Loved the access to the beach. Hated the people who constantly stop you and try to talk you into buying stuff or sitting thru a presentation.


    Marcos C, General Manager at Occidental Punta Cana, responded to this review
    Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Punta Cana. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards,

    EVALUATION

    Round Indicators

    • march 21 2020
    • Couples

    cjcdlovesthebeach

    “2020 Punta Cana vacation Feb 19-Mar 4”


    Our 10th stay at this hotels was fantastic. We are not members but really enjoy returning to this resort, even after visiting other resorts. It is well suited for singles, couples, families or seniors. Since visiting we have met and have become friends with many people. There was a variety of ages when we visited from all different countries, which makes the vacation very entertaining. The resort is beautiful starting in the lobby, modern and clean. We have been in most the blocks and have been happy with all rooms- yes there have been minor issues but nothing too important. The service and people are friendly and do their best to assist. The food is good and there is a lot of variety. Sometimes at the buffet, food is not as hot as you may want. It's awesome when you have a great waitress like Erica assisting your table - there were many other great servers as well just can't remember all their names. The beach and pool areas are well kept. There are a lot of loungers, one frustration is when guests save the loungers and only return at end of day to retrieve their belongings Some drinks were watered down but when you get the right bartender like Diego or Jesus at the theater bar or disco or Santo at the swim-up pool bar, they are always great. We were not bothered by the vendors on the beach. They are friendly and we find it enjoyable to get to know them, about their lives and families. The nightly entertainment is enjoyable although because of our many visits are repeats for us, but still we try to make the best of it. The disco is fun especially when there are groups of people to watch and like I said earlier when Diego and Jesus are there. Mosimo the security guard is also someone we look forward to seeing, he was so happy to see us back this year. The Pizza place which is open till 6am makes a delicious pizza, Tavares and Robert make an awesome late night pizza snack for us each time. Last but not least the entertainment team that consists of LeBron, Carina, Beba, Gordy, Miguel, Mariposa, Rosaura this year were great at keeping activities at the beach and around the pool exciting. As well during the nightly lobby and theatre live band with singers, entertainment/dancing, there energy is amazing. It is obvious to see how much they want for everyone to have fun! We look forward to next year's visit and so sorry about the havoc the Covid-19 is causing for the whole of the DR tourist industrsy. See you next year!😘


    Marcos C, General Manager at Occidental Punta Cana, responded to this review
    Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Punta Cana. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Last but not least, thorough cleaning being an absolute must for Occidental Punta Cana us thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday experience in any hotel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards,

    EVALUATION

    Round Indicators

    • march 20 2020
    • PEI

    ScrapyPei

    “Amazing”


    This resort is beautiful. The beach is incredible. The people / staff are the absolute best. The suite was huge and clean. So many great restaurants. Best steak of my life near the theater. Plenty of bars with quick service. Lots of beach and pool chairs to choose from, never too crowded. Grounds are kept so perfect it's almost like a painting. Gifts and tips are so greatly appreciated but not expected. Get to know the staff, they are wonderful. The pool is clean and refreshing. The beach is dragged in the early morning and is absolutely amazing. I will 100% return to this resort.


    Marcos C, General Manager at Occidental Punta Cana, responded to this review
     Dear Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Punta Cana hotel and are delighted to read that we were able to match your expectations. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards,

    EVALUATION

    Round Indicators

    • march 20 2020
    • Ile-des-Chenes, Canada

    63waynes2015

    “15 days in paradise.”


    I love Punta Cana (4TH visit) and I love this resort (2ND visit). 2 small issues if I have to be picky. Some more shade on the beach would be handy for the patrons who have to limit their sun. Turn down the volume on you PA systems as most of us are not deaf yet. Otherwise it was another near perfect vacation.


    Marcos C, General Manager at Occidental Punta Cana, responded to this review
    Dear Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Punta Cana hotel and are delighted to read that we were able to match your expectations. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards,

    EVALUATION

    Round Indicators

    • march 18 2020
    • Toronto, Canada

    P J

    “Great but... BEWARE OF TIMESHARE SCAM!!!”


    Beautiful resort, majestic beach, and excellent food, BUT they lure you into a high pressure timeshare sales pitch that once you sign you discover is a total scam and cannot be cancelled. JUST SAY NO!!!


    MarcosCastilloOPC, Gerente at Occidental Punta Cana, responded to this review
    Dear P J, First and foremost, I would like to thank you for taking a moment of your time to share your recent experience with us at the Occidental Punta Cana. We are glad that in many aspects you were satisfied with our holiday offering, but know we have reviewed all of your comments and suggestions and have taken the liberty of sharing them with the management of First Club. It is through unbiased feedback and customer reviews that we are able to target the specific areas where we need to improve. Our primary goal is, and always will be, to offer each and every one of our guests nothing less than a five-star quality of service. Please accept our sincere apologize for any difficulties you experienced. Once again, we thank you for choosing to stay with us and hope that in the future you reconsider letting us host you again. We guarantee that we will not only meet, but surpass your expectations. It was truly our pleasure to serve you. Cordial regards, Marcos Castillo General Manager Occidental Punta Cana

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