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Views of Barceló Hotel Complex  Costa Cancún
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Map and location

Boulevard Kukulcan, Km. 4,5   77500 Cancún, Quintana Roo ,   México  


Points of Interest

28 km Cancun International Airport

3 km Pok-Ta-Pok Golf Course (by Robert Trent Jones Jr.)

1 km Playa Linda

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Costa Cancún

4.0/5 Round Indicators
| 9320 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

51% Complete

4776

Very good

26% Complete

2484

Average

11% Complete

1072

Poor

5% Complete

523

Very poor

4% Complete

465

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    Round Indicators
    lynn31066 Abbotsford, Canada. 02/23/2020

    “Great place”

    This has become our go to place for Cancun. Staff is amazing and you always feel comfortable and looked after. If you are all about the beach this may not be your dream resort but otherwise it is awesome. The beach is nice but not very big. This is not a big deal for us we love the pool and the walks we take so it is great for us. Will definitely be back again for our 3-4 time. I have given excellent scores for all but they need to get some new mattresses but I think they are working on it. We still slept great and loved our visit.
    Round Indicators
    carolcZ4294CJ 02/23/2020

    “If you want a relaxing vacation with good food and excellent entertainment, this is the place for you!”

    This resort is well layed out, the rooms are really nice, clean and well decorated. We were on ground floor and loved it. The beach has it's own bar and the service was great. Brandon is part of the entertainment crew and he is fabulous. Brandon is funny, makes time to stop and talk to everyone, is a fabulous dancer and Occidental Costa is lucky to have him on their staff. We loved Brandon so much that we were lonely when he had a day off. The Albatros was great for breakfast and lunch and the chef Alberto is a fabulous cook. Juanita, Marlesa (spelling?) the hostess and the other staff at the Albatros always greeted us with smiles & hugs. The Seafood restaurant had great food but was hard to get booked in. The Mexico Lindo was the place to eat supper.........not Mexican food as we thought......they had steak that cut like butter, pork and chicken......everything there was cooked by Emilio and he is one fine chef. Hostess Fanny Garcia is a darling and Jose (our favourite), Elezer, Angel and Copelan Daniel were our waiters and we loved them all. The pool bar staff is equally as good. Sandra and Deedee (I think her real name is Deidre) were attentive and so friendly. Some of their 4pm shows had a little spice in them and they were so entertaining. They had a bus that takes anyone that wants to party at night to the local pubs. We never left the resort, it had everything there we wanted & needed. We went there to laugh & relax and we did just that......we will return again.
    Round Indicators
    Greg K 02/22/2020

    “Pleasantly surprised...”

    Saw some so so reviews and was not sure what to expect. Overall we were happy with the resort. Smaller resort. 1 pool, 3 a la carte restaurants and a buffet. 358 guest rooms. Location was good if you booked an excursion to Isla Mujeres. Beach was smail and right at the entrance to the lagoon. Made for lots of boat traffic in front of the beach and the water was a bit murky. I thought that the nightly entertainment was better than some that I have seen. Food was okay. The Buffet was average. The a la carte restaurants were above average. Service at restaurants was very good. Especially happy with the service at the Mexican restaurant. Angel did a tremendous job Tx Angel. Front desk staff were okay but very slow. In a resort where the staff depend heavily on tips it was difficult to get change from the front desk. I know they are not a bank but they should have easy access to change from other customer tips. Booked a room at the Unique MyBarcelo level. Staff did a less than stellar job of explaining the benefits of the premium price paid for the different colour wrist band. Found out on last day that staff were supposed to contact us on our first full day at the resort to explain those benefits but that did not happen. They were very sorry but did nothing to recover from that. Rooms were good. Pretty much standard fare for a good all inclusive.Overall a good stay.
    Round Indicators
    Rutledgevacation Waterloo, Canada. 02/21/2020

    “Relaxing vacation”

    Occidental Costa Cancun is a compact resort with wonderful service. Excellent service received from Herberth in the Italian, Efrain in the smaller morning buffet, and Deidy our server around the pool. Staff is super friendly! Loved that alcart restaurants are unlimited....went to one every night....with the exception of oriental night in the main buffet.....do not miss this as it was awesome! Would definitely recommend and return to this resort as we thoroughly enjoyed our vacation, and absolutely loved the fact that you never had to fight to get chairs at either the beach or pool...something is always available! Only complaint is that wifi and use of the facilities...ie. drinks and food after checkout cost extra.

    occidentalhotel, Gerente at Occidental Costa Cancun, responded to this review
     Dear Rutledgevacation We are very grateful for the time you took to share your experiences with us. We regret that the hotel did not meet your expectations. Each of your comments will be taken seriously and we work to improve the experience. We thank you once again to share time with us and we hope to welcome you in this little paradise. Cordially.

    Round Indicators
    Isacheval1997 02/20/2020 Friends getaway

    “Comments”

    Its the best person (Xavier) in the resort ! Very good and nice person, good animation. Dance is very fun with im :) activities are good and a have a lot of restorants. Beach is clean with services at ours sits

    occidentalhotel, Gerente at Occidental Costa Cancun, responded to this review
     Dear Isacheval1997 We are very grateful for the time you took to share your experiences with us. We regret that the hotel did not meet your expectations. Each of your comments will be taken seriously and we work to improve the experience. We thank you once again to share time with us and we hope to welcome you in this little paradise. Cordially.

    EVALUATION

    Round Indicators

    • february 23 2020
    • Abbotsford, Canada

    lynn31066

    “Great place”


    This has become our go to place for Cancun. Staff is amazing and you always feel comfortable and looked after. If you are all about the beach this may not be your dream resort but otherwise it is awesome. The beach is nice but not very big. This is not a big deal for us we love the pool and the walks we take so it is great for us. Will definitely be back again for our 3-4 time. I have given excellent scores for all but they need to get some new mattresses but I think they are working on it. We still slept great and loved our visit.


    EVALUATION

    Round Indicators

    • february 23 2020

    carolcZ4294CJ

    “If you want a relaxing vacation with good food and excellent entertainment, this is the place for you!”


    This resort is well layed out, the rooms are really nice, clean and well decorated. We were on ground floor and loved it. The beach has it's own bar and the service was great. Brandon is part of the entertainment crew and he is fabulous. Brandon is funny, makes time to stop and talk to everyone, is a fabulous dancer and Occidental Costa is lucky to have him on their staff. We loved Brandon so much that we were lonely when he had a day off. The Albatros was great for breakfast and lunch and the chef Alberto is a fabulous cook. Juanita, Marlesa (spelling?) the hostess and the other staff at the Albatros always greeted us with smiles & hugs. The Seafood restaurant had great food but was hard to get booked in. The Mexico Lindo was the place to eat supper.........not Mexican food as we thought......they had steak that cut like butter, pork and chicken......everything there was cooked by Emilio and he is one fine chef. Hostess Fanny Garcia is a darling and Jose (our favourite), Elezer, Angel and Copelan Daniel were our waiters and we loved them all. The pool bar staff is equally as good. Sandra and Deedee (I think her real name is Deidre) were attentive and so friendly. Some of their 4pm shows had a little spice in them and they were so entertaining. They had a bus that takes anyone that wants to party at night to the local pubs. We never left the resort, it had everything there we wanted & needed. We went there to laugh & relax and we did just that......we will return again.


    EVALUATION

    Round Indicators

    • february 22 2020

    Greg K

    “Pleasantly surprised...”


    Saw some so so reviews and was not sure what to expect. Overall we were happy with the resort. Smaller resort. 1 pool, 3 a la carte restaurants and a buffet. 358 guest rooms. Location was good if you booked an excursion to Isla Mujeres. Beach was smail and right at the entrance to the lagoon. Made for lots of boat traffic in front of the beach and the water was a bit murky. I thought that the nightly entertainment was better than some that I have seen. Food was okay. The Buffet was average. The a la carte restaurants were above average. Service at restaurants was very good. Especially happy with the service at the Mexican restaurant. Angel did a tremendous job Tx Angel. Front desk staff were okay but very slow. In a resort where the staff depend heavily on tips it was difficult to get change from the front desk. I know they are not a bank but they should have easy access to change from other customer tips. Booked a room at the Unique MyBarcelo level. Staff did a less than stellar job of explaining the benefits of the premium price paid for the different colour wrist band. Found out on last day that staff were supposed to contact us on our first full day at the resort to explain those benefits but that did not happen. They were very sorry but did nothing to recover from that. Rooms were good. Pretty much standard fare for a good all inclusive.Overall a good stay.


    EVALUATION

    Round Indicators

    • february 21 2020
    • Waterloo, Canada

    Rutledgevacation

    “Relaxing vacation”


    Occidental Costa Cancun is a compact resort with wonderful service. Excellent service received from Herberth in the Italian, Efrain in the smaller morning buffet, and Deidy our server around the pool. Staff is super friendly! Loved that alcart restaurants are unlimited....went to one every night....with the exception of oriental night in the main buffet.....do not miss this as it was awesome! Would definitely recommend and return to this resort as we thoroughly enjoyed our vacation, and absolutely loved the fact that you never had to fight to get chairs at either the beach or pool...something is always available! Only complaint is that wifi and use of the facilities...ie. drinks and food after checkout cost extra.


    occidentalhotel, Gerente at Occidental Costa Cancun, responded to this review
    Dear Rutledgevacation We are very grateful for the time you took to share your experiences with us. We regret that the hotel did not meet your expectations. Each of your comments will be taken seriously and we work to improve the experience. We thank you once again to share time with us and we hope to welcome you in this little paradise. Cordially.

    EVALUATION

    Round Indicators

    • february 20 2020
    • Friends getaway

    Isacheval1997

    “Comments”


    Its the best person (Xavier) in the resort ! Very good and nice person, good animation. Dance is very fun with im :) activities are good and a have a lot of restorants. Beach is clean with services at ours sits


    occidentalhotel, Gerente at Occidental Costa Cancun, responded to this review
    Dear Isacheval1997 We are very grateful for the time you took to share your experiences with us. We regret that the hotel did not meet your expectations. Each of your comments will be taken seriously and we work to improve the experience. We thank you once again to share time with us and we hope to welcome you in this little paradise. Cordially.

    Gastronomía del hotel Barceló Costa Cancún

    A hotel right on the edge of Cancun beach offering the guest spacious Mediterranean-style rooms.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

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    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.