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Barceló Hotel Pool  Costa Cancún
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Map and location

Boulevard Kukulcan, Km. 4,5   77500 Cancún, Quintana Roo ,   México  


Points of Interest

3 mi Cancún Int’l

2 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0.6 miles Linda beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Costa Cancún

4.0/5 Round Indicators
| 8548 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

50% Complete

4311

Very good

27% Complete

2314

Average

11% Complete

997

Poor

5% Complete

493

Very poor

5% Complete

433

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    Round Indicators
    andrealozano4455 Cancun, Mexico. 07/21/2019 Family

    “Vacation ”

    My family decided to stay at Occidental Costa Cancun for the whole week of our vacation. It was the best choice we have ever made. All the workers treat you like royalty when you arrive and are very attentive to your needs. The food is incredible, therefore we didn’t have any family members getting sick. What I loved about the hotel the most was the family environment. Would love to come back again!
    Round Indicators
    Digby818 Birmingham, Alabama. 07/21/2019 Couples

    “Loud partying late at night; hotel did nothing”

    I have been vacationing in the Riveria Maya for 30 years and stayed at many different properties. This was by far the worst experience. Please see the review by Corey N. from June 2018 titled "Not Relaxing." Everything Corey says about the loud noise and paper thin walls is accurate. My experience lasted just one night. At 10:30pm, we asked the people next door to quiet down. They were polite and said they were leaving to go out. At 3:30am they returned with some people they had picked up. They woke up everyone in my room. I asked them again to quiet down, and they refused, so I called security. The guy from security was useless. He would not address the situation and tell them to quiet down. He suggested that we ask to be moved to a different room in the morning. Fortunately, I speak Spanish and kept talking to the security guy in Spanish, who did not want to take action. The partiers did not know what I was saying and started to get nervous. They also became very verbally abusive to me, but the security guard did nothing. Among other things, they called me racist and told me that if I wanted quiet at night, I should have stayed in a bed and breakfast. Then they asked me what I did for a living. I responded honestly that I am a lawyer who speaks Spanish and would have no trouble involving law enforcement if they continued to be disruptive. They decided to leave and take the party elsewhere. When I told the hotel about my experience, they faulted me for first talking to the group instead of immediately calling security. That really ticks me off because their security guard did nothing to resolve the situation, and I had to take charge. Of course, the security guard wrote a CYA report claiming he resolved everything. Obviously, there are many people who stay in the hotel and do not have a noise problem. If you do, don't count on the hotel doing anything about it.
    Round Indicators
    C-Lo_Frizz Essex, United Kingdom. 07/21/2019 Family

    “Great time kayaking”

    It's only our first day and we have had great fun kayaking in the sea! We paddled over to a sand bank and spent time swimming and seeing fish and star fish. A big thanks to Xavi and Pedro for taking us out!
    Round Indicators
    domingui779 07/21/2019 Family

    “First time Cancun M/J”

    Love the hotel atmosphere, good food and drinks, clean place, staff very friendly, great shows. Especial thanks to Serena, Sheyla and Maria all excellent we had a blast. Room was clean every day, beautiful beach
    Round Indicators
    Ineedmorebeachtime Denver, Colorado. 07/20/2019 Friends getaway

    “Amazing stay”

    This hotel is great and all employees go above and beyond. The bartenders are awesome, especially Vicente Poot. No matter how busy the bar he always remembered what we were drinking and would make it with a smile. Great place to relax and unwind!

    EVALUATION

    Round Indicators

    • july 21 2019
    • Cancun, Mexico
    • Family

    andrealozano4455

    “Vacation ”


    My family decided to stay at Occidental Costa Cancun for the whole week of our vacation. It was the best choice we have ever made. All the workers treat you like royalty when you arrive and are very attentive to your needs. The food is incredible, therefore we didn’t have any family members getting sick. What I loved about the hotel the most was the family environment. Would love to come back again!


    EVALUATION

    Round Indicators

    • july 21 2019
    • Birmingham, Alabama
    • Couples

    Digby818

    “Loud partying late at night; hotel did nothing”


    I have been vacationing in the Riveria Maya for 30 years and stayed at many different properties. This was by far the worst experience. Please see the review by Corey N. from June 2018 titled "Not Relaxing." Everything Corey says about the loud noise and paper thin walls is accurate. My experience lasted just one night. At 10:30pm, we asked the people next door to quiet down. They were polite and said they were leaving to go out. At 3:30am they returned with some people they had picked up. They woke up everyone in my room. I asked them again to quiet down, and they refused, so I called security. The guy from security was useless. He would not address the situation and tell them to quiet down. He suggested that we ask to be moved to a different room in the morning. Fortunately, I speak Spanish and kept talking to the security guy in Spanish, who did not want to take action. The partiers did not know what I was saying and started to get nervous. They also became very verbally abusive to me, but the security guard did nothing. Among other things, they called me racist and told me that if I wanted quiet at night, I should have stayed in a bed and breakfast. Then they asked me what I did for a living. I responded honestly that I am a lawyer who speaks Spanish and would have no trouble involving law enforcement if they continued to be disruptive. They decided to leave and take the party elsewhere. When I told the hotel about my experience, they faulted me for first talking to the group instead of immediately calling security. That really ticks me off because their security guard did nothing to resolve the situation, and I had to take charge. Of course, the security guard wrote a CYA report claiming he resolved everything. Obviously, there are many people who stay in the hotel and do not have a noise problem. If you do, don't count on the hotel doing anything about it.


    EVALUATION

    Round Indicators

    • july 21 2019
    • Essex, United Kingdom
    • Family

    C-Lo_Frizz

    “Great time kayaking”


    It's only our first day and we have had great fun kayaking in the sea! We paddled over to a sand bank and spent time swimming and seeing fish and star fish. A big thanks to Xavi and Pedro for taking us out!


    EVALUATION

    Round Indicators

    • july 21 2019
    • Family

    domingui779

    “First time Cancun M/J”


    Love the hotel atmosphere, good food and drinks, clean place, staff very friendly, great shows. Especial thanks to Serena, Sheyla and Maria all excellent we had a blast. Room was clean every day, beautiful beach


    EVALUATION

    Round Indicators

    • july 20 2019
    • Denver, Colorado
    • Friends getaway

    Ineedmorebeachtime

    “Amazing stay”


    This hotel is great and all employees go above and beyond. The bartenders are awesome, especially Vicente Poot. No matter how busy the bar he always remembered what we were drinking and would make it with a smile. Great place to relax and unwind!


    Gastronomía del hotel Barceló Costa Cancún

    A hotel right on the edge of Cancun beach offering the guest spacious Mediterranean-style rooms.

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