Barceló Hotel Pool  Costa Cancún
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Occidental Costa Cancún

Boulevard Kukulcan, Km. 4,5   77500 Cancún, Quintana Roo ,   México  


Points of Interest

3 mi Cancún Int’l

2 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0.6 miles Linda beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Costa Cancún

4.0/5 Round Indicators
| 6555 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

45% Complete

3011

Very good

28% Complete

1898

Average

13% Complete

860

Poor

6% Complete

415

Very poor

5% Complete

371

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    Round Indicators
    Candice R 06/23/2018 Family

    “Short but sweet stay”

    My family of 5 visited this hotel last wkend for only 2days.The rooms were clean and comfortable.Pool was nice but beach was closed off pretty early.Drinks were great and bartenders and waiting service commendable.There was a large buffet restaurant with good variety.Only visited 2 of the a la carte restaurants,claraboya was my fave.The weather was overcast and rainy for most of stay so didn't have all activities as planned.All in all,nice experience!
    Round Indicators
    06/23/2018 Family

    “Occidental Costa Cancun”

    Overall we had a pretty great experience the only thing is it's the $500 credit on Expedia that was promised when we got there it was actually not a credit it was $500 worth of savings off of services that we would purchase which does not fit the word credit so that's something that needs to be fixed I know you guys had this problem before because I've read reviews about this on Expedia.
    Round Indicators
    Melissa B Atlanta, Georgia. 06/21/2018 Solo travel

    “Great experience for the price”

    I really enjoyed my stay at Occidental Costa. You can't beat the quality for the price. The resort has everything needed for a restful and enjoyable vacations. It's fun even as a solo traveler. I will definitely visit again.

    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
     Dear Melissa B: We thank you for taking the time to leave us the comments of your last stay with us and we have shared your grateful experience, it is our priority to offer memorable experiences to all our guests providing the legendary service and the warmth that characterizes us. We hope very soon to be able to welcome you again to this little paradise in Cancun. Best regards, Noemí Ramírez. Assistant Manager.

    Round Indicators
    Emily R 06/21/2018 Couples

    “Great experience”

    Loved the workers here everyone very nice and friendly ..especially the entertainment team ..Salma has great personality...greatful for the free welcome gift. Will come back again this my 2nd stay at barcelo proud member (reyesmemi@gmail.com)

    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
     Dear Emily R: It has been a great pleasure to stay at Occidental Costa Cancun during your recent vacation, we are very happy to know that you had a pleasant stay and we would like to thank you for sharing the details of your great experience in our hotel, through this website. Our team of collaborators is very proud of their comments and thanks each one of them who have taken them into account and we hope to have you back very soon, to have another memorable vacation time, as we are sure it has been this time. Cordially, Noemí Ramírez. Assistant Manager.

    Round Indicators
    dthomp259620 Farmington Hills, Michigan. 06/21/2018 Couples

    “Terrible Receptionist great servers”

    Terrible service, poor communication, lack of hospitality from front desk, but great servers in Albatross. You are constantly hassled by those promoting vacation packages to the point where they seem deceitful and pushy.

    ASISTENTEGERENCIAL, Assistant manager. at Occidental Costa Cancun, responded to this review
     Dear dthomp259620: Thank you for your time and your comments. We regret the bad experience he has had with us, and that we have not lived up to what is expected of a chain like ours. I assure you that we will work on the points you mention and our staff will work so that this type of situation does not happen again. Cordially, Noemí Ramírez. Assistant manager.

    EVALUATION

    Round Indicators

    • june 23 2018
    • Family

    Candice R

    “Short but sweet stay”


    My family of 5 visited this hotel last wkend for only 2days.The rooms were clean and comfortable.Pool was nice but beach was closed off pretty early.Drinks were great and bartenders and waiting service commendable.There was a large buffet restaurant with good variety.Only visited 2 of the a la carte restaurants,claraboya was my fave.The weather was overcast and rainy for most of stay so didn't have all activities as planned.All in all,nice experience!


    EVALUATION

    Round Indicators

    • june 23 2018
    • Family

    “Occidental Costa Cancun”


    Overall we had a pretty great experience the only thing is it's the $500 credit on Expedia that was promised when we got there it was actually not a credit it was $500 worth of savings off of services that we would purchase which does not fit the word credit so that's something that needs to be fixed I know you guys had this problem before because I've read reviews about this on Expedia.


    EVALUATION

    Round Indicators

    • june 21 2018
    • Atlanta, Georgia
    • Solo travel

    Melissa B

    “Great experience for the price”


    I really enjoyed my stay at Occidental Costa. You can't beat the quality for the price. The resort has everything needed for a restful and enjoyable vacations. It's fun even as a solo traveler. I will definitely visit again.


    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
    Dear Melissa B: We thank you for taking the time to leave us the comments of your last stay with us and we have shared your grateful experience, it is our priority to offer memorable experiences to all our guests providing the legendary service and the warmth that characterizes us. We hope very soon to be able to welcome you again to this little paradise in Cancun. Best regards, Noemí Ramírez. Assistant Manager.

    EVALUATION

    Round Indicators

    • june 21 2018
    • Couples

    Emily R

    “Great experience”


    Loved the workers here everyone very nice and friendly ..especially the entertainment team ..Salma has great personality...greatful for the free welcome gift. Will come back again this my 2nd stay at barcelo proud member (reyesmemi@gmail.com)


    ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa Cancun, responded to this review
    Dear Emily R: It has been a great pleasure to stay at Occidental Costa Cancun during your recent vacation, we are very happy to know that you had a pleasant stay and we would like to thank you for sharing the details of your great experience in our hotel, through this website. Our team of collaborators is very proud of their comments and thanks each one of them who have taken them into account and we hope to have you back very soon, to have another memorable vacation time, as we are sure it has been this time. Cordially, Noemí Ramírez. Assistant Manager.

    EVALUATION

    Round Indicators

    • june 21 2018
    • Farmington Hills, Michigan
    • Couples

    dthomp259620

    “Terrible Receptionist great servers”


    Terrible service, poor communication, lack of hospitality from front desk, but great servers in Albatross. You are constantly hassled by those promoting vacation packages to the point where they seem deceitful and pushy.


    ASISTENTEGERENCIAL, Assistant manager. at Occidental Costa Cancun, responded to this review
    Dear dthomp259620: Thank you for your time and your comments. We regret the bad experience he has had with us, and that we have not lived up to what is expected of a chain like ours. I assure you that we will work on the points you mention and our staff will work so that this type of situation does not happen again. Cordially, Noemí Ramírez. Assistant manager.

    Gastronomía del hotel Barceló Costa Cancún

    A hotel right on the edge of Cancun beach offering the guest spacious Mediterranean-style rooms.

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