Close

You are using Internet Explorer as a browser to visit Barcelo.com, and we trully recomend to use other browser in order to avoid troubles. If you prefer it, upload your browser versión to Internet Explorer 7 or newer by following the steps you will find in the “About” option inside Tools Configuration (upper right of your window)

Occidental Grand Cozumel Resort Hotel Pool
;
map

Map and location

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   México  


Points of Interest

12 mi Cozumel International Airport

328 yards Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cozumel

4.0/5 Round Indicators
| 6777 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

39% Complete

2690

Very good

32% Complete

2178

Average

15% Complete

1050

Poor

7% Complete

512

Very poor

5% Complete

347

Filter by

Sort by

    Round Indicators
    Shelley W 02/24/2020

    “Second Visit”

    We were there in 2007 and wanted our kids to experience this place, the beautiful beach, and Alberto's Restaurant down the beach. The beach and poolside drink service is great and the resort is beautiful.
    Round Indicators
    bmcgraw2020 02/23/2020

    “Needs improvement”

    For a all inclusive resort you are falling behind. We have stayed at Sunscape and they have much better service with several beach bars. We had trouble getting quality whiskey. also asked for coconut rum you didn't have that. Pepsi products do not mix well with whiskey or rum or vodka.
    Round Indicators
    CathieS05 Bowmanville, Canada. 02/23/2020 Couples

    “Very good service”

    This was our 3rd trip to this resort but were somewhat disappointed this time. Smokers everywhere - around the pool, on the beach, entering the restaurants, entering/exiting our building! Shouldn't there be designated areas? Also too many people bringing their own music and speakers competing with the resort music - had to move to different chairs several times. Check-in was far too slow and were not willing to accommodate our request for 3rd floor which we had booked 7 months prior. They reluctantly did accommodate somewhat after speaking to the Manager. Food at the Buffet was very disappointing- same every day and usually cold. People were saving pool and beach chairs very early in the morning and sometimes late the night before. The grounds are beautiful, the staff are lovely, the rooms are clean and spacious, the beds very comfortable but unfortunately I doubt we will be returning.
    Round Indicators
    brownthrasher Bremen, Georgia. 02/23/2020 Family

    “Great Upscale leisure”

    My family and I came on a day pass to enjoy the beach and pool areas. I loved that everything was sparkling clean. The entryway and grounds are very beautiful. I was a little disappointed about the difficulty of getting a chair or lounge on the beach or the pool. The food in the buffet is fabulous. I was hesitant to pick some food choices up in case It might be might be spicy hot. The children enjoyed the ice cream machine. The food service staff were extremely attentive. The beach was lovely. Quite beautiful grounds. The coatimundi was a startling surprise but fascinating to watch.
    Round Indicators
    shannonirons 02/21/2020

    “Lovley Resort”

    Need more choices for lunch hour....same food daily. Great beach....day time entertainment could use some improvement. Liked the Mexican restaurant the best. HAVE to have the pizza at night at the pizza bar but wish they offered it at lunch as well

    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
     We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

    EVALUATION

    Round Indicators

    • february 24 2020

    Shelley W

    “Second Visit”


    We were there in 2007 and wanted our kids to experience this place, the beautiful beach, and Alberto's Restaurant down the beach. The beach and poolside drink service is great and the resort is beautiful.


    EVALUATION

    Round Indicators

    • february 23 2020

    bmcgraw2020

    “Needs improvement”


    For a all inclusive resort you are falling behind. We have stayed at Sunscape and they have much better service with several beach bars. We had trouble getting quality whiskey. also asked for coconut rum you didn't have that. Pepsi products do not mix well with whiskey or rum or vodka.


    EVALUATION

    Round Indicators

    • february 23 2020
    • Bowmanville, Canada
    • Couples

    CathieS05

    “Very good service”


    This was our 3rd trip to this resort but were somewhat disappointed this time. Smokers everywhere - around the pool, on the beach, entering the restaurants, entering/exiting our building! Shouldn't there be designated areas? Also too many people bringing their own music and speakers competing with the resort music - had to move to different chairs several times. Check-in was far too slow and were not willing to accommodate our request for 3rd floor which we had booked 7 months prior. They reluctantly did accommodate somewhat after speaking to the Manager. Food at the Buffet was very disappointing- same every day and usually cold. People were saving pool and beach chairs very early in the morning and sometimes late the night before. The grounds are beautiful, the staff are lovely, the rooms are clean and spacious, the beds very comfortable but unfortunately I doubt we will be returning.


    EVALUATION

    Round Indicators

    • february 23 2020
    • Bremen, Georgia
    • Family

    brownthrasher

    “Great Upscale leisure”


    My family and I came on a day pass to enjoy the beach and pool areas. I loved that everything was sparkling clean. The entryway and grounds are very beautiful. I was a little disappointed about the difficulty of getting a chair or lounge on the beach or the pool. The food in the buffet is fabulous. I was hesitant to pick some food choices up in case It might be might be spicy hot. The children enjoyed the ice cream machine. The food service staff were extremely attentive. The beach was lovely. Quite beautiful grounds. The coatimundi was a startling surprise but fascinating to watch.


    EVALUATION

    Round Indicators

    • february 21 2020

    shannonirons

    “Lovley Resort”


    Need more choices for lunch hour....same food daily. Great beach....day time entertainment could use some improvement. Liked the Mexican restaurant the best. HAVE to have the pizza at night at the pizza bar but wish they offered it at lunch as well


    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
    We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

    Close 

    Back Find a hotel

    Hotels in El Salvador

    Select El Salvador

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Ecuador

    Select Ecuador

    Hotels in Guatemala

    Select Guatemala

    Hotels in Nicaragua

    Select Nicaragua

    Hotels in Mexico

    Select Mexico

    Hotels in Aruba

    Select Aruba

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Bulgaria

    Select Bulgaria

    Hotels in Italy

    Select Italy

    Hotels in Greece

    Select Greece

    Hotels in Portugal

    Select Portugal

    Hotels in Hungria

    Select Hungria

    Hotels in Morocco

    Select Morocco

    Hotels in Egypt

    Select Egypt

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to

      Incorrect dates
      Please enter valid dates

    NIGHT

    (Optional dates)

    0 nights Selected
    1 night Selected

    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.