Occidental Grand Cozumel Resort Hotel Pool
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Map and location

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   México  


Points of Interest

12 mi Cozumel International Airport

328 yards Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

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Occidental Cozumel

4.0/5 Round Indicators
| 6286 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

39% Complete

2462

Very good

32% Complete

2042

Average

15% Complete

977

Poor

7% Complete

482

Very poor

5% Complete

323

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    Round Indicators
    Road04586750453 05/22/2019 Friends getaway

    “Not actually 5 starts”

    Wouldn’t really think this is a five start resort. More like 3 stars. There is only one restaurant in the whole resort the others are by reservation (only one reservation per two days!) sō I was shocked because other resorts in Mexico were better
    Round Indicators
    Lamar12014 London, United Kingdom. 05/22/2019 Couples

    “3 star not 5 star”

    We spent 3 days beginning of May, and glad it was a short stay as we thought the place was average. The bedrooms are lovely, large and clean. Internet is not free! We were very disappointed with the food- on the first evening, we arrived at the restaurant around 9pm, by that time, the hot had dried out- they served beef- which was dry at the top (because of the hot cabinet and chef putting too much food on the trays at the time) and the bottom of the meat was overcooked as it had been there for way too long. The fish had also been there for too long and looked like baby food- in a 5 star hotel, you would expect to be served fresh meat with lovely vegetables, but I was not the case – the buffet stations were full of junk food. Who serves marshmallow for deserts and doughnut for breakfast???? I made a complaint and the manager and chef came to see the first morning (breakfast time) and they were really quick at acting which we really appreciated. They said that they will serve us fresh fish for the coming day- at lunch time, we were served this beautiful tuna steak with risotto, it was delicious, but to my opinion this is the type of food that everyone should be served considering it is a 5 star property! We bought some wine for the evening as their house wine tasted like table wine. We were approached by member of the team to do a snorkelling trip at a reduced price, but in order to have the special rate, we were told to bring our passport and credit card at reception, we were then told that we had to attend a sales presentation that lasted an hour and 30 minutes. They were trying to sell us some kind of membership with their hotels!!!!! The staff was very pushy and were trying hard to get us to sign it (that was the reason why were were asked to bring our credit card)- this is not acceptable- we made it clear that we were not interested, they then send us another sales man to convince us to sign. Staff at reception not friendly and rather lazy, they do not want to be talked to! Overall our experience was average, this is not a 5 star hotel!
    Round Indicators
    Jacey T Lawrence, United States. 05/21/2019 Couples

    “Great resort for the money!”

    Friendly, safe and naturally beautiful resort in Cozumel’s southern coast. Beautiful beach but would be nice if they groomed the keel and seaweed. Also need more staff to service the bars and clean up. Rooms and food were great!!
    Round Indicators
    Priyanka M 05/19/2019 Friends getaway

    “Highly would not recommend”

    I am currently staying at this hotel, and I wouldn’t recommend it for the following reasons: - rude, unhelpful staff - you have to pay extra for internet and it BARELY works - paper thin walls, you can hear the conversations of the people next door - bathroom door is broken - supposedly you have hbo, but our room did not. When we asked about it, they said they would come by 3 times (no one showed up). Ordinarily, this wouldn’t matter, but the game of thrones finale was tonight and I am personally extremely annoyed about this - terrible buffet food (all fried, nothing healthy) - pool bar closes super early and the drinks are terrible And this is only my first day. I just came from the royalton riviera so perhaps my standards are high, but I’m very disappointed in everything about this place which I was initially very excited for. The only saving grace is that the hotel is pretty.

    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
     We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

    Round Indicators
    Resort00631857310 05/19/2019 Couples

    “Awesome hotel complex with an incapable front desk”

    Awesome hotel complex with an incapable front desk because they cannot handle their own system e.g. we wrote via booking 2 notes but in the end there was just one note in the system!!! The resolution of incidents is bad because they want to give you easy things to say sorry and that's it.

    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
     We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics In other hand, the information downloaded in our system, depends 100%, on the information that the agency sends us. Understand clearly that you mentioned notes in your agency, but unfortunately if they do not pass us the complete information, Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

    EVALUATION

    Round Indicators

    • may 22 2019
    • Friends getaway

    Road04586750453

    “Not actually 5 starts”


    Wouldn’t really think this is a five start resort. More like 3 stars. There is only one restaurant in the whole resort the others are by reservation (only one reservation per two days!) sō I was shocked because other resorts in Mexico were better


    EVALUATION

    Round Indicators

    • may 22 2019
    • London, United Kingdom
    • Couples

    Lamar12014

    “3 star not 5 star”


    We spent 3 days beginning of May, and glad it was a short stay as we thought the place was average. The bedrooms are lovely, large and clean. Internet is not free! We were very disappointed with the food- on the first evening, we arrived at the restaurant around 9pm, by that time, the hot had dried out- they served beef- which was dry at the top (because of the hot cabinet and chef putting too much food on the trays at the time) and the bottom of the meat was overcooked as it had been there for way too long. The fish had also been there for too long and looked like baby food- in a 5 star hotel, you would expect to be served fresh meat with lovely vegetables, but I was not the case – the buffet stations were full of junk food. Who serves marshmallow for deserts and doughnut for breakfast???? I made a complaint and the manager and chef came to see the first morning (breakfast time) and they were really quick at acting which we really appreciated. They said that they will serve us fresh fish for the coming day- at lunch time, we were served this beautiful tuna steak with risotto, it was delicious, but to my opinion this is the type of food that everyone should be served considering it is a 5 star property! We bought some wine for the evening as their house wine tasted like table wine. We were approached by member of the team to do a snorkelling trip at a reduced price, but in order to have the special rate, we were told to bring our passport and credit card at reception, we were then told that we had to attend a sales presentation that lasted an hour and 30 minutes. They were trying to sell us some kind of membership with their hotels!!!!! The staff was very pushy and were trying hard to get us to sign it (that was the reason why were were asked to bring our credit card)- this is not acceptable- we made it clear that we were not interested, they then send us another sales man to convince us to sign. Staff at reception not friendly and rather lazy, they do not want to be talked to! Overall our experience was average, this is not a 5 star hotel!


    EVALUATION

    Round Indicators

    • may 21 2019
    • Lawrence, United States
    • Couples

    Jacey T

    “Great resort for the money!”


    Friendly, safe and naturally beautiful resort in Cozumel’s southern coast. Beautiful beach but would be nice if they groomed the keel and seaweed. Also need more staff to service the bars and clean up. Rooms and food were great!!


    EVALUATION

    Round Indicators

    • may 19 2019
    • Friends getaway

    Priyanka M

    “Highly would not recommend”


    I am currently staying at this hotel, and I wouldn’t recommend it for the following reasons: - rude, unhelpful staff - you have to pay extra for internet and it BARELY works - paper thin walls, you can hear the conversations of the people next door - bathroom door is broken - supposedly you have hbo, but our room did not. When we asked about it, they said they would come by 3 times (no one showed up). Ordinarily, this wouldn’t matter, but the game of thrones finale was tonight and I am personally extremely annoyed about this - terrible buffet food (all fried, nothing healthy) - pool bar closes super early and the drinks are terrible And this is only my first day. I just came from the royalton riviera so perhaps my standards are high, but I’m very disappointed in everything about this place which I was initially very excited for. The only saving grace is that the hotel is pretty.


    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
    We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

    EVALUATION

    Round Indicators

    • may 19 2019
    • Couples

    Resort00631857310

    “Awesome hotel complex with an incapable front desk”


    Awesome hotel complex with an incapable front desk because they cannot handle their own system e.g. we wrote via booking 2 notes but in the end there was just one note in the system!!! The resolution of incidents is bad because they want to give you easy things to say sorry and that's it.


    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
    We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics In other hand, the information downloaded in our system, depends 100%, on the information that the agency sends us. Understand clearly that you mentioned notes in your agency, but unfortunately if they do not pass us the complete information, Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

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