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Occidental Grand Cozumel Resort Hotel Pool
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map

Map and location

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   México  


Points of Interest

12 mi Cozumel International Airport

328 yards Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cozumel

4.0/5 Round Indicators
| 6402 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

39% Complete

2519

Very good

32% Complete

2076

Average

15% Complete

992

Poor

7% Complete

489

Very poor

5% Complete

327

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    Round Indicators
    Amanda J Maple Grove, Minnesota. 07/21/2019 Couples

    “Nice beach but disappointing resort”

    The beach was beautiful and well maintained, but the resort was disappointing. Every time we asked for information from the resort, they spent at least half an hour trying to get us to go to a promotional presentation. When we booked a snorkeling tour through the resort, it didn't match the actual tour. The tour operator commented that the resort often doesn't provide correct information to tourists. Also note that if you use an operator outside of the resort to pick you up at Occidental's dock, the resort will charge you extra. We later learned that if the boat pulls up to the shore instead of using the dock, you should be able to avoid this fee. The food was disappointing, but the restaurant staff was good.
    Round Indicators
    carlos_andino Sugar Land, Texas. 07/21/2019 Family

    “perfect”

    this vacation was great had lots of fun great place we already making plans to go back next year and the staff members are awesome thanks Alberto Martin Danny Osvaldo Kinga just to mention a few .but everybody was good .Thanks
    Round Indicators
    slch1977 07/19/2019 Family

    “Wonderful 24 day stay!”

    We stayed 24 days in this resort and loved it. The beach is better than any other in Cozumel and the 3 restaurants are delicious, plus the buffet is good and the pizza place that is open until 1:30 AM is great. You make reservations, up to 3 a week, to the 3 nice restaurants (dress up) and we did this all 4 weeks there. The food was delicious! I have read some negative reviews, and I know that everyone has a different experience, but we had an excellent stay. The staff was great and the atmosphere was just what we needed. Our 11 year old daughter loved the pool volleyball every day that the staff organize. They have something each night for children and adult entertainment. Our room was always cool with a fridge stocked full of drinks when we returned each day, and it was clean. Every morning after breakfast we would go to the front desk and get the agenda for the day, which was nice. The rooms don't have ocean views, but I wouldn't expect them to. In this type of environment, I don't want a skyrise with all of the same views, because the atmosphere would not be the same. If you ride up and down this side of the island by boat, you see that most of the hotels/ resorts that do have ocean views are tall buildings with no beach. It just all depends on what you are looking for. We loved this beach poolside. This is not our 1st time at the Occidental, and I don't think it will be our last. The reason I gave it 4 stars instead of 5 is because I had to pay almost $200 to have quick, constant access to Wi-Fi (of course most people wouldn't be here long enough to need it for 22 days, so the cost wouldn't be so high) so I could work from here with such a long vacation. Otherwise, this place is excellent for a family or couple vacation for relaxing and enjoying the Mexican culture.
    Round Indicators
    kelleydbryan 07/19/2019 Family

    “FAMILY VACATION OK, BUT SUB-PAR”

    Has a great beach front, but food was sub-par - there wasn't enough bar staff, not enough a/c for our liking in eating areas, tv did not have but 12 channels in Spanish, the internet service didn't work for an entire day, ice machines did not work, mini bar wasn't re-stocked, and bathroom had hair in drains. It was okay, but it could be so much better
    Round Indicators
    Enrique L 07/18/2019 Family

    “Beautiful beach”

    A quiet place for family, beautiful garden and beach, good choice, book direct with hotel website, i got excellent service, palancar, colombia cielo reefs are very close and easy to visit, sunsets are breathless

    EVALUATION

    Round Indicators

    • july 21 2019
    • Maple Grove, Minnesota
    • Couples

    Amanda J

    “Nice beach but disappointing resort”


    The beach was beautiful and well maintained, but the resort was disappointing. Every time we asked for information from the resort, they spent at least half an hour trying to get us to go to a promotional presentation. When we booked a snorkeling tour through the resort, it didn't match the actual tour. The tour operator commented that the resort often doesn't provide correct information to tourists. Also note that if you use an operator outside of the resort to pick you up at Occidental's dock, the resort will charge you extra. We later learned that if the boat pulls up to the shore instead of using the dock, you should be able to avoid this fee. The food was disappointing, but the restaurant staff was good.


    EVALUATION

    Round Indicators

    • july 21 2019
    • Sugar Land, Texas
    • Family

    carlos_andino

    “perfect”


    this vacation was great had lots of fun great place we already making plans to go back next year and the staff members are awesome thanks Alberto Martin Danny Osvaldo Kinga just to mention a few .but everybody was good .Thanks


    EVALUATION

    Round Indicators

    • july 19 2019
    • Family

    slch1977

    “Wonderful 24 day stay!”


    We stayed 24 days in this resort and loved it. The beach is better than any other in Cozumel and the 3 restaurants are delicious, plus the buffet is good and the pizza place that is open until 1:30 AM is great. You make reservations, up to 3 a week, to the 3 nice restaurants (dress up) and we did this all 4 weeks there. The food was delicious! I have read some negative reviews, and I know that everyone has a different experience, but we had an excellent stay. The staff was great and the atmosphere was just what we needed. Our 11 year old daughter loved the pool volleyball every day that the staff organize. They have something each night for children and adult entertainment. Our room was always cool with a fridge stocked full of drinks when we returned each day, and it was clean. Every morning after breakfast we would go to the front desk and get the agenda for the day, which was nice. The rooms don't have ocean views, but I wouldn't expect them to. In this type of environment, I don't want a skyrise with all of the same views, because the atmosphere would not be the same. If you ride up and down this side of the island by boat, you see that most of the hotels/ resorts that do have ocean views are tall buildings with no beach. It just all depends on what you are looking for. We loved this beach poolside. This is not our 1st time at the Occidental, and I don't think it will be our last. The reason I gave it 4 stars instead of 5 is because I had to pay almost $200 to have quick, constant access to Wi-Fi (of course most people wouldn't be here long enough to need it for 22 days, so the cost wouldn't be so high) so I could work from here with such a long vacation. Otherwise, this place is excellent for a family or couple vacation for relaxing and enjoying the Mexican culture.


    EVALUATION

    Round Indicators

    • july 19 2019
    • Family

    kelleydbryan

    “FAMILY VACATION OK, BUT SUB-PAR”


    Has a great beach front, but food was sub-par - there wasn't enough bar staff, not enough a/c for our liking in eating areas, tv did not have but 12 channels in Spanish, the internet service didn't work for an entire day, ice machines did not work, mini bar wasn't re-stocked, and bathroom had hair in drains. It was okay, but it could be so much better


    EVALUATION

    Round Indicators

    • july 18 2019
    • Family

    Enrique L

    “Beautiful beach”


    A quiet place for family, beautiful garden and beach, good choice, book direct with hotel website, i got excellent service, palancar, colombia cielo reefs are very close and easy to visit, sunsets are breathless


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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

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