Occidental Grand Cozumel Resort Hotel Pool
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Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   México  


Points of Interest

12 mi Cozumel International Airport

328 yards Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cozumel

4.0/5 Round Indicators
| 5646 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

38% Complete

2179

Very good

32% Complete

1833

Average

15% Complete

888

Poor

7% Complete

446

Very poor

5% Complete

300

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    Round Indicators
    bchudobinska 09/20/2018 Family

    “Great Experience at Royal Occidental”

    Really amazing place for any body. I would highly recommend Royal Level. Tomas is a master chef and his service and politeness feels honest and outstanding. Small Lobby offers any information and super friendly staff always helps. I am definitely coming back to this agonizing paradise.

    Gabriela G, Gerente at Occidental Cozumel, responded to this review
     Dear bchudobinska, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

    Round Indicators
    Barry M Petawawa, Canada. 09/20/2018 Family

    “Love This Place!!”

    Trip #8 coming up! Can’t say enough about the beautiful Occidental Cozumel. The property is beautiful and spotless. The rooms are spacious and newly renovated. I love my pool view room in the Royal Level. The outstanding service and professionalism from Tomas, Rogelio and Carlos in the La Carreta restaurant is what keeps us coming back year after year. They, along with Rosie (who cooks our wonderful meals) truly provide a 5 star dining experience. All of the staff we’ve encountered over the last few years are incredible and it’s obvious they love their jobs. Reception ladies in the Royal Level are dedicated and go out of their way to make sure you have everything you need to make your vacation stress free and comfortable. Can’t wait to see everyone soon, there is nowhere I’d rather spend my vacation!! S & B

    Gabriela G, Gerente at Occidental Cozumel, responded to this review
     We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    tonyjpicone Santa Barbara, California. 09/19/2018 Family

    “Great staff great location”

    The staff at the Royal club keeps us coming back year after year very professional and will accommodate whatever you want the staff of Thomas, Miguel, Roligio, Thomas, Miguel, Carlos make up quite a team from the morning to the end of the evening there was never a problem always a great experience

    Gabriela G, Gerente at Occidental Cozumel, responded to this review
     Dear tonyjpicone We thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

    Round Indicators
    harrysonge Crosby, Texas. 09/19/2018 Couples

    “Harry SongeSr.”

    This was our fourth year and already booking for May this year. The atmosphere and wildlife is beautiful. We stay in the Royal section and the staff goes out of their way to make it exceptional. The restaurant at the Royal is amazing and the staff there is the best. A special thanks to Tomas Palacios, Rogelio Caamal and Carlos Uch for making every stay more than perfect. We will be back again and again.

    Gabriela G, Gerente at Occidental Cozumel, responded to this review
     I would like to thank you for choosing our Occidental Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets I will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. We thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

    Round Indicators
    shasonge Crosby, Texas. 09/19/2018 Couples

    “Occidental Cozumel Royal”

    Absolutely love this Resort. Our fourth trip & it gets better every visit! The staff/our friends now.. are amazing, they truly get to know you, in pleasing you thru out your visit. The restaurant offers a evening of delicious entree's & desserts! Highly recommend & we will return!

    Gabriela G, Gerente at Occidental Cozumel, responded to this review
     Dear shasonge We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Feel free to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager cozumel.guetsexperience♠4occidentalhotels.com

    EVALUATION

    Round Indicators

    • september 20 2018
    • Family

    bchudobinska

    “Great Experience at Royal Occidental”


    Really amazing place for any body. I would highly recommend Royal Level. Tomas is a master chef and his service and politeness feels honest and outstanding. Small Lobby offers any information and super friendly staff always helps. I am definitely coming back to this agonizing paradise.


    Gabriela G, Gerente at Occidental Cozumel, responded to this review
    Dear bchudobinska, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

    EVALUATION

    Round Indicators

    • september 20 2018
    • Petawawa, Canada
    • Family

    Barry M

    “Love This Place!!”


    Trip #8 coming up! Can’t say enough about the beautiful Occidental Cozumel. The property is beautiful and spotless. The rooms are spacious and newly renovated. I love my pool view room in the Royal Level. The outstanding service and professionalism from Tomas, Rogelio and Carlos in the La Carreta restaurant is what keeps us coming back year after year. They, along with Rosie (who cooks our wonderful meals) truly provide a 5 star dining experience. All of the staff we’ve encountered over the last few years are incredible and it’s obvious they love their jobs. Reception ladies in the Royal Level are dedicated and go out of their way to make sure you have everything you need to make your vacation stress free and comfortable. Can’t wait to see everyone soon, there is nowhere I’d rather spend my vacation!! S & B


    Gabriela G, Gerente at Occidental Cozumel, responded to this review
    We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    EVALUATION

    Round Indicators

    • september 19 2018
    • Santa Barbara, California
    • Family

    tonyjpicone

    “Great staff great location”


    The staff at the Royal club keeps us coming back year after year very professional and will accommodate whatever you want the staff of Thomas, Miguel, Roligio, Thomas, Miguel, Carlos make up quite a team from the morning to the end of the evening there was never a problem always a great experience


    Gabriela G, Gerente at Occidental Cozumel, responded to this review
    Dear tonyjpicone We thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

    EVALUATION

    Round Indicators

    • september 19 2018
    • Crosby, Texas
    • Couples

    harrysonge

    “Harry SongeSr.”


    This was our fourth year and already booking for May this year. The atmosphere and wildlife is beautiful. We stay in the Royal section and the staff goes out of their way to make it exceptional. The restaurant at the Royal is amazing and the staff there is the best. A special thanks to Tomas Palacios, Rogelio Caamal and Carlos Uch for making every stay more than perfect. We will be back again and again.


    Gabriela G, Gerente at Occidental Cozumel, responded to this review
    I would like to thank you for choosing our Occidental Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets I will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. We thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

    EVALUATION

    Round Indicators

    • september 19 2018
    • Crosby, Texas
    • Couples

    shasonge

    “Occidental Cozumel Royal”


    Absolutely love this Resort. Our fourth trip & it gets better every visit! The staff/our friends now.. are amazing, they truly get to know you, in pleasing you thru out your visit. The restaurant offers a evening of delicious entree's & desserts! Highly recommend & we will return!


    Gabriela G, Gerente at Occidental Cozumel, responded to this review
    Dear shasonge We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Feel free to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager cozumel.guetsexperience♠4occidentalhotels.com

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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    The same applies even if you find a better rate on Barcelo.com after placing your booking.

    We’ll also give you an additional discount of up to 10% depending on the sort of booking For more information