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Occidental Grand Cozumel Resort Hotel Pool
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map

Map and location

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   México  


Points of Interest

12 mi Cozumel International Airport

328 yards Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cozumel

4.0/5 Round Indicators
| 6549 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

39% Complete

2583

Very good

32% Complete

2121

Average

15% Complete

1011

Poor

7% Complete

499

Very poor

5% Complete

335

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    Round Indicators
    Chase184 Raleigh, North Carolina. 10/14/2019 Friends getaway

    “Will not return”

    1. $40-45 extra for WiFi for the week 2. Warm beer at all bars 3. Food was very mediocre at best 4. Temperature in all indoor dining facilities was hot - barely any A/C 5. Out of vodka, whiskey, and other liquors on two occasions 6. Understaffed at pool bar and this long waits 7. Fridge in room would not get cold 8. A/C in room would not get very cool I heard this resort was nice years ago, but it seems that’s no longer true. Perhaps they are having cash flow issues? Don’t know the reason, but whatever iit is, we won’t be returning.
    Round Indicators
    eperez990 San Antonio, Texas. 10/14/2019 Couples

    “Excellent service”

    Excellent service. Beautiful site. Comfortable beds but we got two fulls even though we requested a KING. Food was good. Drinks were a plenty. No need for koozies because beer is draft but I'd highly recommend to take your Yeti cups.
    Round Indicators
    David T San Antonio, TX. 10/14/2019 Couples

    “Most relaxing vacation ever”

    I have never been able to relax like I did at the Occidental Cozumel. The service everywhere within the property was superb. I'm not a drinker and I still felt like the "all inclusive" was a great deal. My only challenge was their Internet service was not great, but barely acceptable. Still, I will definitely be back next year and possible even more often.
    Round Indicators
    Cedonato Leesburg, Florida. 10/13/2019 Couples

    “Just ok.”

    Beautiful resort, but poor buffet food along with diluted and cheap alcohol. Reservations restaurants were better. Beach is amazing, although take your own snorkeling equipment because their water activities/sports are very limited to none.
    Round Indicators
    deannaconstans Eyota, Minnesota. 10/13/2019 Friends getaway

    “Resort offers superb service”

    This was our second stay at Occidental. We have enjoyed both stays. The staff are very well trained and frankly, they make the resort what it is. Cons: Vendors on site almost every day pushing to sell products. As a private resort, this is disappointing. I prefer to avoid these Mexican hustles. Property is showing it’s age and needs a renovation. The buffet gets old very quickly despite a variety of options. We never went hungry but overall the food was ho-hum. Pros: rooms are very nice and large. Beach is nice. Adult pool is nice and quiet. Minibar is complimentary with beverages included. Bartenders give generous pours and really got to know our preferences.

    EVALUATION

    Round Indicators

    • october 14 2019
    • Raleigh, North Carolina
    • Friends getaway

    Chase184

    “Will not return”


    1. $40-45 extra for WiFi for the week 2. Warm beer at all bars 3. Food was very mediocre at best 4. Temperature in all indoor dining facilities was hot - barely any A/C 5. Out of vodka, whiskey, and other liquors on two occasions 6. Understaffed at pool bar and this long waits 7. Fridge in room would not get cold 8. A/C in room would not get very cool I heard this resort was nice years ago, but it seems that’s no longer true. Perhaps they are having cash flow issues? Don’t know the reason, but whatever iit is, we won’t be returning.


    EVALUATION

    Round Indicators

    • october 14 2019
    • San Antonio, Texas
    • Couples

    eperez990

    “Excellent service”


    Excellent service. Beautiful site. Comfortable beds but we got two fulls even though we requested a KING. Food was good. Drinks were a plenty. No need for koozies because beer is draft but I'd highly recommend to take your Yeti cups.


    EVALUATION

    Round Indicators

    • october 14 2019
    • San Antonio, TX
    • Couples

    David T

    “Most relaxing vacation ever”


    I have never been able to relax like I did at the Occidental Cozumel. The service everywhere within the property was superb. I'm not a drinker and I still felt like the "all inclusive" was a great deal. My only challenge was their Internet service was not great, but barely acceptable. Still, I will definitely be back next year and possible even more often.


    EVALUATION

    Round Indicators

    • october 13 2019
    • Leesburg, Florida
    • Couples

    Cedonato

    “Just ok.”


    Beautiful resort, but poor buffet food along with diluted and cheap alcohol. Reservations restaurants were better. Beach is amazing, although take your own snorkeling equipment because their water activities/sports are very limited to none.


    EVALUATION

    Round Indicators

    • october 13 2019
    • Eyota, Minnesota
    • Friends getaway

    deannaconstans

    “Resort offers superb service”


    This was our second stay at Occidental. We have enjoyed both stays. The staff are very well trained and frankly, they make the resort what it is. Cons: Vendors on site almost every day pushing to sell products. As a private resort, this is disappointing. I prefer to avoid these Mexican hustles. Property is showing it’s age and needs a renovation. The buffet gets old very quickly despite a variety of options. We never went hungry but overall the food was ho-hum. Pros: rooms are very nice and large. Beach is nice. Adult pool is nice and quiet. Minibar is complimentary with beverages included. Bartenders give generous pours and really got to know our preferences.


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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

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