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Barceló Hotel Reception Occidental Grand Cozumel Resort

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Map and location

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   Cozumel  

How do I get to the hotel?

T + 52 987 872 97 30

cozumel@occidentalhotels.com

Points of Interest

12 mi Cozumel International Airport

273 yards Beach

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Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Cozumel

4.5/5 Round Indicators
| 416 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Comments

Excellent

57% Complete

241

Very good

27% Complete

115

Average

6% Complete

26

Poor

3% Complete

14

Very poor

4% Complete

20

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    Round Indicators
    Manor-1111 12/01/2019

    “Fantastic Family Time”

    Thank you Margarita, Emma and Jailene for making it so comfortable for all of us and providing such a wonderful experience during out stay.....Royal Level at Occidental Cozumel offered a great beach front, ambiance and service, above all very friendly team & reception which made it so relaxing and enjoyable for all of us ! Manor
    See full review
    Round Indicators
    ambere1981 10/30/2019

    “Excellent Vacation”

    Everything was wonderful about our trip. I would highly recommend the Royal Level. Our check in was easy and Juilene was very helpful. We had a problem with our transportation to the hotel which I booked through Olympus Tours. We were suppose to have a private transfer which I paid $110 for but we were put on a shuttle with others that paid $7. We were told we would have to wait an hour for our private transfer. We decided to go ahead and go with the shuttle. When I tried to contact them I did not get an answer. I decided to go talk to the Royal Level manager Esbeidi and she was incredibly helpful. She had trouble getting a hold of them too and tried around until she was able to contact someone. She went out of her way to be exceptional. Of coarse this all had nothing to do with the hotel but Esbeidi still found a way to fix the problem for me. All the restaurants were very good and the service was exceptional. The only thing I did not like was that you had to have reservations for all of the restaurants. It made our trip stressful for me. Normally I like being somewhere on time but in this case It was not pleasant for me. The Royal Level restaurant we had to have reservations for dinner and I didn't think it was necessary because every time we went there was hardly anyone there. Also this resort does not serve alcohol until noon which I found really weird. I don't normally drink before noon but on occasion I like to have the option especially on vacation. We met a lot of wonderful people on our trip and if we come back to Cozumel we will definitely consider staying at The Occidental
    See full review

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    PHJPtx Allen, Texas. 10/26/2019

    “Awesome place for couples”

    The property was in great shape. The beach, restaurants, and pools were very clean. Although we visited in low season, there was plenty of staff to attend to our every need. This place is to the south, away from all the downtown cruise ship tourists, but not too far to easily get to town if you want to shop. One of our favorite things to do it to walk 10 minutes down the beach for lunch or dinner at Alberto's Beach Bar for some fresh seafood with our feet in the sand. I highly recommend the Occidental.
    See full review

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
     Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

    Round Indicators
    Travelor2232 Virginia. 10/21/2019 Couples

    “Relaxing getaway”

    We enjoyed our stay at the Royal Level at Occidental Cozumel. It’s definitely worth paying extra for the Royal Level—if nothing else the free WiFi and access to the La Caretta restaurant were worth the additional expense. The exclusive Royal Level restaurant, La Caretta, was always a treat. We were made to feel special at every meal. Breakfast was quiet, especially compared to the buffet, and always delicious. By the end of the week, they knew our “regular” order. Dinners with Tomas at La Caretta were extra special. He got to know our tastes and prepared special dinners for us on two evenings. We had good meals at the other restaurants as well, they were just a little more crowded and less personalized. The buffets were smaller than we’ve had at other resorts. The beach buffet did get a little repetitive by the end of the week. The pizzeria wasn’t open. Occidental isn’t lavish, like say Secrets Maroma Beach in Playa del Carmen with their massive foyers, towering windows, ornate decor and furnishing, etc., but it was clean and well appointed. The “jungle” and wildlife add a lot of fun character to Occidental that the more lavish resorts lack. We always saw staff cleaning, painting, watering plants, etc. The gym/wellness center was well appointed for a resort. We also did the love massage and it was fairly priced and enjoyable. We went at the end of Sept/beginning of Oct and it was quiet on the resort. As far as beaches go in Cozumel, I’d say this resort is one of the nicest. It doesn’t compare to a Playa del Carmen beach, but it’s far nicer than some others we’ve visited in the Caribbean. If you’re a swimmer, you’ll love the way the ocean is more like a pool. The sweet gal who brought us drinks on the beach was a joy. If you’re looking for a party scene, this is not your place. And if you’re set on kid-free, this may not be your place. There were a fair number of little kids. Overall, if you’re like us and looking for a quiet place to relax on a beautiful beach, upscale food options, and friendly staff, you’ll enjoy your stay at the Royal Level at Occidental.
    See full review

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    thomp0917 Portland, Oregon. 10/07/2019

    “Amazing Experience”

    This is an amazing resort--positioned away from the busy city center. We went to the resort and never left again, except on a boat to go scuba diving each day. The room was large and comfortable. The restaurants were excellent, and the drinks were free flowing and good. We will certainly be back.
    See full review

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
     Thank you for the great feedback of your recent holiday experience at our Occidental Cozumel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

    EVALUATION

    Round Indicators
    • december 1 2019

    Manor-1111

    “Fantastic Family Time”

    Thank you Margarita, Emma and Jailene for making it so comfortable for all of us and providing such a wonderful experience during out stay.....Royal Level at Occidental Cozumel offered a great beach front, ambiance and service, above all very friendly team & reception which made it so relaxing and enjoyable for all of us ! Manor

    EVALUATION

    Round Indicators
    • october 30 2019

    ambere1981

    “Excellent Vacation”

    Everything was wonderful about our trip. I would highly recommend the Royal Level. Our check in was easy and Juilene was very helpful. We had a problem with our transportation to the hotel which I booked through Olympus Tours. We were suppose to have a private transfer which I paid $110 for but we were put on a shuttle with others that paid $7. We were told we would have to wait an hour for our private transfer. We decided to go ahead and go with the shuttle. When I tried to contact them I did not get an answer. I decided to go talk to the Royal Level manager Esbeidi and she was incredibly helpful. She had trouble getting a hold of them too and tried around until she was able to contact someone. She went out of her way to be exceptional. Of coarse this all had nothing to do with the hotel but Esbeidi still found a way to fix the problem for me. All the restaurants were very good and the service was exceptional. The only thing I did not like was that you had to have reservations for all of the restaurants. It made our trip stressful for me. Normally I like being somewhere on time but in this case It was not pleasant for me. The Royal Level restaurant we had to have reservations for dinner and I didn't think it was necessary because every time we went there was hardly anyone there. Also this resort does not serve alcohol until noon which I found really weird. I don't normally drink before noon but on occasion I like to have the option especially on vacation. We met a lot of wonderful people on our trip and if we come back to Cozumel we will definitely consider staying at The Occidental

    The hotel has answered

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    EVALUATION

    Round Indicators
    • october 26 2019
    • Allen, Texas

    PHJPtx

    “Awesome place for couples”

    The property was in great shape. The beach, restaurants, and pools were very clean. Although we visited in low season, there was plenty of staff to attend to our every need. This place is to the south, away from all the downtown cruise ship tourists, but not too far to easily get to town if you want to shop. One of our favorite things to do it to walk 10 minutes down the beach for lunch or dinner at Alberto's Beach Bar for some fresh seafood with our feet in the sand. I highly recommend the Occidental.

    The hotel has answered

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
    Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

    EVALUATION

    Round Indicators
    • october 21 2019
    • Virginia
    • Couples

    Travelor2232

    “Relaxing getaway”

    We enjoyed our stay at the Royal Level at Occidental Cozumel. It’s definitely worth paying extra for the Royal Level—if nothing else the free WiFi and access to the La Caretta restaurant were worth the additional expense. The exclusive Royal Level restaurant, La Caretta, was always a treat. We were made to feel special at every meal. Breakfast was quiet, especially compared to the buffet, and always delicious. By the end of the week, they knew our “regular” order. Dinners with Tomas at La Caretta were extra special. He got to know our tastes and prepared special dinners for us on two evenings. We had good meals at the other restaurants as well, they were just a little more crowded and less personalized. The buffets were smaller than we’ve had at other resorts. The beach buffet did get a little repetitive by the end of the week. The pizzeria wasn’t open. Occidental isn’t lavish, like say Secrets Maroma Beach in Playa del Carmen with their massive foyers, towering windows, ornate decor and furnishing, etc., but it was clean and well appointed. The “jungle” and wildlife add a lot of fun character to Occidental that the more lavish resorts lack. We always saw staff cleaning, painting, watering plants, etc. The gym/wellness center was well appointed for a resort. We also did the love massage and it was fairly priced and enjoyable. We went at the end of Sept/beginning of Oct and it was quiet on the resort. As far as beaches go in Cozumel, I’d say this resort is one of the nicest. It doesn’t compare to a Playa del Carmen beach, but it’s far nicer than some others we’ve visited in the Caribbean. If you’re a swimmer, you’ll love the way the ocean is more like a pool. The sweet gal who brought us drinks on the beach was a joy. If you’re looking for a party scene, this is not your place. And if you’re set on kid-free, this may not be your place. There were a fair number of little kids. Overall, if you’re like us and looking for a quiet place to relax on a beautiful beach, upscale food options, and friendly staff, you’ll enjoy your stay at the Royal Level at Occidental.

    The hotel has answered

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    EVALUATION

    Round Indicators
    • october 7 2019
    • Portland, Oregon

    thomp0917

    “Amazing Experience”

    This is an amazing resort--positioned away from the busy city center. We went to the resort and never left again, except on a boat to go scuba diving each day. The room was large and comfortable. The restaurants were excellent, and the drinks were free flowing and good. We will certainly be back.

    The hotel has answered

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
    Thank you for the great feedback of your recent holiday experience at our Occidental Cozumel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

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