Barceló Hotel Reception Occidental Grand Cozumel Resort
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Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   Cozumel  


Points of Interest

12 mi Cozumel International Airport

273 yards Beach

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Guest reviews.

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Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 372 Reviews

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

54% Complete

202

Very good

29% Complete

110

Average

6% Complete

26

Poor

3% Complete

14

Very poor

5% Complete

20

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    Round Indicators
    Stephanie M Spring, Texas. 01/15/2019

    “Nice facilities in a wonderful setting”

    This was my first time at the Occidental Cozumel. I enjoyed the experience and especially appreciated the rooms, pool facilities and grounds. The food in the restaurants was fairly good but the buffet was just average and lacking variety. Drinks seemed to be watered down and varied tremendously based on what bar you used. Weather was beautiful and the staff was pleasant and helpful.
    Round Indicators
    ashleymbrunette Ottawa, Canada. 01/06/2019 Family

    “Another wonderful week at Occidental Cozumel”

    It was our 5th visit with my husband and parents. We always stay in the Royal Club and it is well worth it. You can always get a chair around the pool, a la carte breakfast & lunch, and clean, large, beautiful rooms with comfortable beds. I would request a non first floor room so the balcony is more enjoyable. I’ve read reviews about the birds at 6am and 6pm, it’s totally true but what are you going to do? Roll over and embrace the island sounds. The ladies at the Royal Club check in made it quick & easy. Our bags were brought to our rooms, wifi included (which was an above average signal throughout the resort- seemed to be strongest at the beach?), and were attentive to any needs throughout the week- thank you! Dinner service at La Caretta was always a relaxing and enjoyable experience- great food, nice atmosphere & personal service. A special thank you to Tomas, Rogelio, Carlos and Miguel in La Caretta. You were all very attentive and made our week so special. The grounds are well kept, the beach and sunsets are breathtaking and the traditional decor around the small resort makes it feel like home. A few years ago when visiting there seemed to be a lot more evening entertainment, specifically live music. However our last visit there didn’t seem to be much going on it was very quiet everywhere in the resort after the nightly show was finished, which we never go to anyways. When I completed a survey after a visit I expressed the missing of live music in the evenings. My husband and I were so surprised and thrilled to have several opportunities throughout the week to catch some live music! Drinks, cards and music in the lobby bar was one of our favourite parts of the week. Thank you for taking customer feedback into consideration! Overall we had a great time & we can’t wait to come back and see you all again!

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    deanc20182018 01/02/2019 Family

    “Royal Level at Occidental Cozumel”

    The master suite at the Royal Level is fantastic. It's larger than most apartments and made our stay very comfortable. The staff was very attentive and did everything they could to make our stay as comfortable as possible. The beach is well groomed and there are plenty of chairs available if you get there early. The restaurants are typical for what I've experienced at all-inclusive resorts in Mexico. The food ranges from good to above average. The service is good although language can be a barrier at times. Make dinner reservations before you arrive if you can and, if not, make them as soon as you arrive. The available time spots fill up very quickly.
    Round Indicators
    Bita Y Santiago, Chile. 12/21/2018 Family

    “Beautiful stay in the island of Cozumel”

    We had a great stay at the Occidental royal level. The staff was very kind and the service was excellent. The food is not their forte as the variety and flavors are not outstanding compared to other resorts we've been to in mexico. But for breakfast they have everything you need. And other meals it's ideal to book one of the restaurants, specially for the night. The buffet is a bit limited. The staff at the buffet and restaurants are very kind and pleasing. The room junior suite was impecable, large and even had its own capsule coffee machine which we used a lot. The beach is a bit hard on the feet (little rocks and shells) so if you want to walk for miles it's not as comfortable but you can do it because it's long and has other resorts beside it you can walk for miles. The pool is perfect, large and clean and has a nice bar to ask for drinks and the barmen are super nice and kind and don't expect tips like in other places. The kids club is outstanding. Not so much for it's layout or building but because of the staff Jesus and Darwin who get out of their way to give your kids the funnest time when you just want to relax. They even take them to lunch if one day you want to dive or whatever. They made our stay so much nicer. And out 8 year old loved them! You do have to consider this resort not comparable to the RIviera Maya ones since it's an island so it's smaller and more cozy therefore not full of options and activities as other places may be. It's for chilling and enjoying and not expecting to be entertained all day or gourmet food. Thank you Occidental for your kindness and offering us a relaxing vacation!

    OccidentalCozumel1, Gerente at Royal Level at Occidental Cozumel, responded to this review
     We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

    Round Indicators
    Wes F St. Albert, Canada. 12/17/2018 Couples

    “Stayed Dec 8-15”

    Arrived Dec 8 in the afternoon. Caught in the throng of people at the main check in and I looked for where the check in for the Royal Level was but didnt see a sign. I sort of butted in and asked where the check in was for the Royal Level and was immediately given service and someone took us to the check in building for Royal Level. Had to walk as both carts were out but not a big deal. The check in is near the back of the resort and has a sign and an office. Once there everything went smooth and the gals were great and that includes the whole week. Room was great, beds and pillows were comfortable, house keeping every day, all as advertised. A couple of quick points is those damn birds at 6 pm and 6 am squawking, not sure what is up with that and for those that order room service, keep your dishes in your room and dont put outside your room as those cute little critters called "Coati" are always on the prowl at night looking to lick your plate clean and make racket doing so. Dont want to be disturbed, dont put your dishes outside. We had a main floor room with a patio that faced the fence at side of the property. There is little separation between our patio and the neighbours and not sure about rooms on the sides. The A/C worked fine and we also had the ceiling fan on, mainly to muffle any other sounds. With the Royal level internet is included, its not great for downloading shows, but gets by. Could get internet from the beach to the sports bar at the front lobby. You get a card with the password and connect on OC-Internet and if you are on your phone or tablet lots, just this part is worth the upgrade. The restaurant, “la carreta” had a fully stocked bar with name brand alcohol like Grey Goose. If you are looking for a quick meal, go to the buffet as this is a sitdown and relax restaurant. Food is good and we had no issues at any meal. We did order room service just one night for a snack and it was prompt and good. No chips and salsa tho as we thought that would be a staple on the menu, oh well. There is a "Jacuzzi" for the Royal level and for the most part was fairly quiet. The timer needs fixing as when turned on it just keeps going and going so had to shut it off manually. Always able to get a lounger there. Going to touch on a sore point and that is the lack of drink service on the beach or Royal level pool. We had service on Sunday at the beach but nothing other days when we were down there and just service at the Royal Level Pool on Friday. I think they could do alot better in that area and by far this was the poorest resort for drink service at any of the 3 resorts we have stayed at on Cozumel. Outside the Royal level: For Breakfast, you can get ala carte in the morning at the beach restaurant or buffet at the lobby restaurant. The lunch buffet at the beach was decent and the supper buffet was ok, nothing spectacular, we thought it could have been better. Top notch deserts tho and the ice cream machine always worked. There are a couple of pools, one by the beach and the adult pool which has some resident iguanas and turtles who come out to look for food. Beware as these guys arnt shy and will invite themselves to your table if they see food not being consumed. The beach is nice and chairs available any time of the day, so I guess it wasnt that busy or perhaps just lots of people doing other things, but we had no issues at 10 am or 4 pm getting a lounger. It was nice as there was no one leaving their belongings on the loungers over night. (On a side note.......for the person who helped themselves to our towels one day, I hope that was your room card you left behind, jerk.) There is a huge swimming area and the water isnt as deep as some of the other beaches we have been on. It was ok for viewing fish, wasnt a huge amount but they are there, perhaps because of the waves there wasnt that many. Out on the edges where the buoys are held down by cinder blocks there are fish and some type of lobster or whatever in the holes of the blocks. Some grassy areas have fish and some people might not like that when walking in that waist high water. The resort has a dive shop behind the Beach restaurant that a person can book dives or snorkling tours. Everyone there is really helpful and they even can set up a first time diver with lessons in the morning and a guided dive in the afternoon for someone to try. Unfortunately it was a windy week and we were able to get only one snorkeling tour in as the harbour was closed for a few days. There are some people doing the beach entertainment, volleyball and other things but we never partook. There is a good list of things they do throughout the day. A few peddlers walked by but they dont say anthing besides Ola. There was nightly entertainment but it seemed like we just couldnt stay awake to take anything in but the fire show on Friday Night. Reading back we just arnt fun people. :) Overall the experience was pretty good and commented to each other on the way out that this is a resort we would come back to and that the Royal Level is a well worth it.

    EVALUATION

    Round Indicators

    • january 15 2019
    • Spring, Texas

    Stephanie M

    “Nice facilities in a wonderful setting”


    This was my first time at the Occidental Cozumel. I enjoyed the experience and especially appreciated the rooms, pool facilities and grounds. The food in the restaurants was fairly good but the buffet was just average and lacking variety. Drinks seemed to be watered down and varied tremendously based on what bar you used. Weather was beautiful and the staff was pleasant and helpful.


    EVALUATION

    Round Indicators

    • january 6 2019
    • Ottawa, Canada
    • Family

    ashleymbrunette

    “Another wonderful week at Occidental Cozumel”


    It was our 5th visit with my husband and parents. We always stay in the Royal Club and it is well worth it. You can always get a chair around the pool, a la carte breakfast & lunch, and clean, large, beautiful rooms with comfortable beds. I would request a non first floor room so the balcony is more enjoyable. I’ve read reviews about the birds at 6am and 6pm, it’s totally true but what are you going to do? Roll over and embrace the island sounds. The ladies at the Royal Club check in made it quick & easy. Our bags were brought to our rooms, wifi included (which was an above average signal throughout the resort- seemed to be strongest at the beach?), and were attentive to any needs throughout the week- thank you! Dinner service at La Caretta was always a relaxing and enjoyable experience- great food, nice atmosphere & personal service. A special thank you to Tomas, Rogelio, Carlos and Miguel in La Caretta. You were all very attentive and made our week so special. The grounds are well kept, the beach and sunsets are breathtaking and the traditional decor around the small resort makes it feel like home. A few years ago when visiting there seemed to be a lot more evening entertainment, specifically live music. However our last visit there didn’t seem to be much going on it was very quiet everywhere in the resort after the nightly show was finished, which we never go to anyways. When I completed a survey after a visit I expressed the missing of live music in the evenings. My husband and I were so surprised and thrilled to have several opportunities throughout the week to catch some live music! Drinks, cards and music in the lobby bar was one of our favourite parts of the week. Thank you for taking customer feedback into consideration! Overall we had a great time & we can’t wait to come back and see you all again!


    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    EVALUATION

    Round Indicators

    • january 2 2019
    • Family

    deanc20182018

    “Royal Level at Occidental Cozumel”


    The master suite at the Royal Level is fantastic. It's larger than most apartments and made our stay very comfortable. The staff was very attentive and did everything they could to make our stay as comfortable as possible. The beach is well groomed and there are plenty of chairs available if you get there early. The restaurants are typical for what I've experienced at all-inclusive resorts in Mexico. The food ranges from good to above average. The service is good although language can be a barrier at times. Make dinner reservations before you arrive if you can and, if not, make them as soon as you arrive. The available time spots fill up very quickly.


    EVALUATION

    Round Indicators

    • december 21 2018
    • Santiago, Chile
    • Family

    Bita Y

    “Beautiful stay in the island of Cozumel”


    We had a great stay at the Occidental royal level. The staff was very kind and the service was excellent. The food is not their forte as the variety and flavors are not outstanding compared to other resorts we've been to in mexico. But for breakfast they have everything you need. And other meals it's ideal to book one of the restaurants, specially for the night. The buffet is a bit limited. The staff at the buffet and restaurants are very kind and pleasing. The room junior suite was impecable, large and even had its own capsule coffee machine which we used a lot. The beach is a bit hard on the feet (little rocks and shells) so if you want to walk for miles it's not as comfortable but you can do it because it's long and has other resorts beside it you can walk for miles. The pool is perfect, large and clean and has a nice bar to ask for drinks and the barmen are super nice and kind and don't expect tips like in other places. The kids club is outstanding. Not so much for it's layout or building but because of the staff Jesus and Darwin who get out of their way to give your kids the funnest time when you just want to relax. They even take them to lunch if one day you want to dive or whatever. They made our stay so much nicer. And out 8 year old loved them! You do have to consider this resort not comparable to the RIviera Maya ones since it's an island so it's smaller and more cozy therefore not full of options and activities as other places may be. It's for chilling and enjoying and not expecting to be entertained all day or gourmet food. Thank you Occidental for your kindness and offering us a relaxing vacation!


    OccidentalCozumel1, Gerente at Royal Level at Occidental Cozumel, responded to this review
    We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

    EVALUATION

    Round Indicators

    • december 17 2018
    • St. Albert, Canada
    • Couples

    Wes F

    “Stayed Dec 8-15”


    Arrived Dec 8 in the afternoon. Caught in the throng of people at the main check in and I looked for where the check in for the Royal Level was but didnt see a sign. I sort of butted in and asked where the check in was for the Royal Level and was immediately given service and someone took us to the check in building for Royal Level. Had to walk as both carts were out but not a big deal. The check in is near the back of the resort and has a sign and an office. Once there everything went smooth and the gals were great and that includes the whole week. Room was great, beds and pillows were comfortable, house keeping every day, all as advertised. A couple of quick points is those damn birds at 6 pm and 6 am squawking, not sure what is up with that and for those that order room service, keep your dishes in your room and dont put outside your room as those cute little critters called "Coati" are always on the prowl at night looking to lick your plate clean and make racket doing so. Dont want to be disturbed, dont put your dishes outside. We had a main floor room with a patio that faced the fence at side of the property. There is little separation between our patio and the neighbours and not sure about rooms on the sides. The A/C worked fine and we also had the ceiling fan on, mainly to muffle any other sounds. With the Royal level internet is included, its not great for downloading shows, but gets by. Could get internet from the beach to the sports bar at the front lobby. You get a card with the password and connect on OC-Internet and if you are on your phone or tablet lots, just this part is worth the upgrade. The restaurant, “la carreta” had a fully stocked bar with name brand alcohol like Grey Goose. If you are looking for a quick meal, go to the buffet as this is a sitdown and relax restaurant. Food is good and we had no issues at any meal. We did order room service just one night for a snack and it was prompt and good. No chips and salsa tho as we thought that would be a staple on the menu, oh well. There is a "Jacuzzi" for the Royal level and for the most part was fairly quiet. The timer needs fixing as when turned on it just keeps going and going so had to shut it off manually. Always able to get a lounger there. Going to touch on a sore point and that is the lack of drink service on the beach or Royal level pool. We had service on Sunday at the beach but nothing other days when we were down there and just service at the Royal Level Pool on Friday. I think they could do alot better in that area and by far this was the poorest resort for drink service at any of the 3 resorts we have stayed at on Cozumel. Outside the Royal level: For Breakfast, you can get ala carte in the morning at the beach restaurant or buffet at the lobby restaurant. The lunch buffet at the beach was decent and the supper buffet was ok, nothing spectacular, we thought it could have been better. Top notch deserts tho and the ice cream machine always worked. There are a couple of pools, one by the beach and the adult pool which has some resident iguanas and turtles who come out to look for food. Beware as these guys arnt shy and will invite themselves to your table if they see food not being consumed. The beach is nice and chairs available any time of the day, so I guess it wasnt that busy or perhaps just lots of people doing other things, but we had no issues at 10 am or 4 pm getting a lounger. It was nice as there was no one leaving their belongings on the loungers over night. (On a side note.......for the person who helped themselves to our towels one day, I hope that was your room card you left behind, jerk.) There is a huge swimming area and the water isnt as deep as some of the other beaches we have been on. It was ok for viewing fish, wasnt a huge amount but they are there, perhaps because of the waves there wasnt that many. Out on the edges where the buoys are held down by cinder blocks there are fish and some type of lobster or whatever in the holes of the blocks. Some grassy areas have fish and some people might not like that when walking in that waist high water. The resort has a dive shop behind the Beach restaurant that a person can book dives or snorkling tours. Everyone there is really helpful and they even can set up a first time diver with lessons in the morning and a guided dive in the afternoon for someone to try. Unfortunately it was a windy week and we were able to get only one snorkeling tour in as the harbour was closed for a few days. There are some people doing the beach entertainment, volleyball and other things but we never partook. There is a good list of things they do throughout the day. A few peddlers walked by but they dont say anthing besides Ola. There was nightly entertainment but it seemed like we just couldnt stay awake to take anything in but the fire show on Friday Night. Reading back we just arnt fun people. :) Overall the experience was pretty good and commented to each other on the way out that this is a resort we would come back to and that the Royal Level is a well worth it.


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