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Barceló Hotel Reception Occidental Grand Cozumel Resort
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Map and location

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   Cozumel  


Points of Interest

12 mi Cozumel International Airport

273 yards Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Cozumel

4.5/5 Round Indicators
| 387 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

55% Complete

214

Very good

29% Complete

113

Average

6% Complete

26

Poor

3% Complete

14

Very poor

5% Complete

20

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    Round Indicators
    Steve S Greensboro, North Carolina. 07/01/2019 Couples

    “What a super getaway in a beautiful setting”

    Having been to Cozumel before and hearing that Barcelo had purchased this property we booked a 10 day trip So glad we were in the royal section as the food was out of this world Let me first say that the beach and the pools were wonderful- the resort is making a concerted effort to be very eco friendly and as such buildings were placed around nature- not through it Back to the royal section- the staff Emma, Margarita and Jailene went there from checking in to our every request to checking out The La Carreta (spelling) royal only restaurant is there for breakfast lunch and dinner- the staff knew what we wanted before we ordered and always had great ideas - Tomas, Miguel and Alejandro were fantastic - the food was so good we wanted to eat there all the time As about the special Japanese dinner it’s only once or twice a week And let me say the royal club top shelf bar selection is second to none The bar tenders at the pools The entertainment was really nice- some of the lobby bar singers could be in Las Vegas The pool / beach activity leader Millie was always there w a smile The snorkeling was excellent and the dive team and pier was Johnny on the spot Really enjoyed the resort/ especially the staff Highly recommend Occidental royal club Cozumel

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Royal Level was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    SherriJPhoto Ramseur, North Carolina. 06/23/2019 Couples

    “Wonderful Resort!”

    My husband and I went to this resort in May 2019, and it was absolutely wonderful! We made reservations for the specialty restaurants most nights and ate at the buffet for breakfast and lunch. The food was great! We enjoyed every meal! The wait staff was a bit slow at the buffet for drinks, but other than that, there are no complaints! The concierge service was so friendly and helped us to book several site seeing trips. The rooms were clean and comfortable and there was very little algae on the beach. We loved every moment of our trip!

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    javagirl8686 06/15/2019 Couples

    “30 year anniversary trip was unforgettable”

    We stayed at Secrets six months prior to this visit just down the street. The service, food at the restaurants (especially La Corretta) was amazing and much better at this resort. Get the flambe chocolate dessert! We were pampered and spoiled. Highly recommend the private dinner on the beach. The Royal level was well worth the perks and upgrades. Perfect for romance. Even with the families it was quiet and romantic. The beach has great snorkeling and no rocks. Perfect trip. Thank you Emma for all you did for us.

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
     Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

    Round Indicators
    tsnow5390 El Dorado, Arkansas. 06/09/2019 Couples

    “One of the Best Resorts we have ever styaed at”

    This is by far one of the best vacations we have ever had, we will defiantly return to Cozumel and will be staying at the Royal level at Occidental Cozumel. I really can't say enough about the staff and the facility for us it was perfect. The Resort is clean quite relaxing and a vacation spot, you can eat as much or as little as you'd like enjoy the private beach or one of their beautiful pools this place defiantly made an impression on us everyone treated us with a Royal level anytime we needed anything.

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
     We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    Natasha H 05/26/2019 Family

    “Such an amazinf resorts at royal level!”

    I am KICKING myself for not writing the name down of the smallish spanish lady who worked the royal level reception. She was SO AMAZING! She was caring, understanding, and totally interested in making our stay WONDERFUL. The gentleman and bigger night lady were not as amazing. No complaints. I just want to give a shout out to the wonderful lady that I, by my fault, cannot remember her name! The food was A-M-A-Z-I-N-G!!!!! SO much better than Allegro. The grounds are just SO beautiful. The room was clean and so spacious! IF a staff member did not English, they did their best to communicate. Most everyone knew English. ALL staff members were kind and helpful. I CANNOT say enough good things about this resort! I want to give a special shout out to Jesus who works with the kids. He's absolutely great! My kids LOVED HIM and he genuinely seemed so happy to be working with kids.

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    EVALUATION

    Round Indicators

    • july 1 2019
    • Greensboro, North Carolina
    • Couples

    Steve S

    “What a super getaway in a beautiful setting”


    Having been to Cozumel before and hearing that Barcelo had purchased this property we booked a 10 day trip So glad we were in the royal section as the food was out of this world Let me first say that the beach and the pools were wonderful- the resort is making a concerted effort to be very eco friendly and as such buildings were placed around nature- not through it Back to the royal section- the staff Emma, Margarita and Jailene went there from checking in to our every request to checking out The La Carreta (spelling) royal only restaurant is there for breakfast lunch and dinner- the staff knew what we wanted before we ordered and always had great ideas - Tomas, Miguel and Alejandro were fantastic - the food was so good we wanted to eat there all the time As about the special Japanese dinner it’s only once or twice a week And let me say the royal club top shelf bar selection is second to none The bar tenders at the pools The entertainment was really nice- some of the lobby bar singers could be in Las Vegas The pool / beach activity leader Millie was always there w a smile The snorkeling was excellent and the dive team and pier was Johnny on the spot Really enjoyed the resort/ especially the staff Highly recommend Occidental royal club Cozumel


    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Royal Level was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    EVALUATION

    Round Indicators

    • june 23 2019
    • Ramseur, North Carolina
    • Couples

    SherriJPhoto

    “Wonderful Resort!”


    My husband and I went to this resort in May 2019, and it was absolutely wonderful! We made reservations for the specialty restaurants most nights and ate at the buffet for breakfast and lunch. The food was great! We enjoyed every meal! The wait staff was a bit slow at the buffet for drinks, but other than that, there are no complaints! The concierge service was so friendly and helped us to book several site seeing trips. The rooms were clean and comfortable and there was very little algae on the beach. We loved every moment of our trip!


    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    EVALUATION

    Round Indicators

    • june 15 2019
    • Couples

    javagirl8686

    “30 year anniversary trip was unforgettable”


    We stayed at Secrets six months prior to this visit just down the street. The service, food at the restaurants (especially La Corretta) was amazing and much better at this resort. Get the flambe chocolate dessert! We were pampered and spoiled. Highly recommend the private dinner on the beach. The Royal level was well worth the perks and upgrades. Perfect for romance. Even with the families it was quiet and romantic. The beach has great snorkeling and no rocks. Perfect trip. Thank you Emma for all you did for us.


    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
    Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

    EVALUATION

    Round Indicators

    • june 9 2019
    • El Dorado, Arkansas
    • Couples

    tsnow5390

    “One of the Best Resorts we have ever styaed at”


    This is by far one of the best vacations we have ever had, we will defiantly return to Cozumel and will be staying at the Royal level at Occidental Cozumel. I really can't say enough about the staff and the facility for us it was perfect. The Resort is clean quite relaxing and a vacation spot, you can eat as much or as little as you'd like enjoy the private beach or one of their beautiful pools this place defiantly made an impression on us everyone treated us with a Royal level anytime we needed anything.


    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
    We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    EVALUATION

    Round Indicators

    • may 26 2019
    • Family

    Natasha H

    “Such an amazinf resorts at royal level!”


    I am KICKING myself for not writing the name down of the smallish spanish lady who worked the royal level reception. She was SO AMAZING! She was caring, understanding, and totally interested in making our stay WONDERFUL. The gentleman and bigger night lady were not as amazing. No complaints. I just want to give a shout out to the wonderful lady that I, by my fault, cannot remember her name! The food was A-M-A-Z-I-N-G!!!!! SO much better than Allegro. The grounds are just SO beautiful. The room was clean and so spacious! IF a staff member did not English, they did their best to communicate. Most everyone knew English. ALL staff members were kind and helpful. I CANNOT say enough good things about this resort! I want to give a special shout out to Jesus who works with the kids. He's absolutely great! My kids LOVED HIM and he genuinely seemed so happy to be working with kids.


    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

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