Close

You are using Internet Explorer as a browser to visit Barcelo.com, and we trully recomend to use other browser in order to avoid troubles. If you prefer it, upload your browser versión to Internet Explorer 7 or newer by following the steps you will find in the “About” option inside Tools Configuration (upper right of your window)

Barceló Hotel Reception Occidental Grand Cozumel Resort
;
map

Map and location

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   Cozumel  


Points of Interest

12 mi Cozumel International Airport

273 yards Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Cozumel

4.5/5 Round Indicators
| 416 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

57% Complete

241

Very good

27% Complete

115

Average

6% Complete

26

Poor

3% Complete

14

Very poor

4% Complete

20

Filter by

Sort by

    Round Indicators
    Manor-1111 12/01/2019

    “Fantastic Family Time”

    Thank you Margarita, Emma and Jailene for making it so comfortable for all of us and providing such a wonderful experience during out stay.....Royal Level at Occidental Cozumel offered a great beach front, ambiance and service, above all very friendly team & reception which made it so relaxing and enjoyable for all of us ! Manor
    Round Indicators
    ambere1981 10/30/2019

    “Excellent Vacation”

    Everything was wonderful about our trip. I would highly recommend the Royal Level. Our check in was easy and Juilene was very helpful. We had a problem with our transportation to the hotel which I booked through Olympus Tours. We were suppose to have a private transfer which I paid $110 for but we were put on a shuttle with others that paid $7. We were told we would have to wait an hour for our private transfer. We decided to go ahead and go with the shuttle. When I tried to contact them I did not get an answer. I decided to go talk to the Royal Level manager Esbeidi and she was incredibly helpful. She had trouble getting a hold of them too and tried around until she was able to contact someone. She went out of her way to be exceptional. Of coarse this all had nothing to do with the hotel but Esbeidi still found a way to fix the problem for me. All the restaurants were very good and the service was exceptional. The only thing I did not like was that you had to have reservations for all of the restaurants. It made our trip stressful for me. Normally I like being somewhere on time but in this case It was not pleasant for me. The Royal Level restaurant we had to have reservations for dinner and I didn't think it was necessary because every time we went there was hardly anyone there. Also this resort does not serve alcohol until noon which I found really weird. I don't normally drink before noon but on occasion I like to have the option especially on vacation. We met a lot of wonderful people on our trip and if we come back to Cozumel we will definitely consider staying at The Occidental

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    PHJPtx Allen, Texas. 10/26/2019

    “Awesome place for couples”

    The property was in great shape. The beach, restaurants, and pools were very clean. Although we visited in low season, there was plenty of staff to attend to our every need. This place is to the south, away from all the downtown cruise ship tourists, but not too far to easily get to town if you want to shop. One of our favorite things to do it to walk 10 minutes down the beach for lunch or dinner at Alberto's Beach Bar for some fresh seafood with our feet in the sand. I highly recommend the Occidental.

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
     Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

    Round Indicators
    Travelor2232 Virginia. 10/21/2019 Couples

    “Relaxing getaway”

    We enjoyed our stay at the Royal Level at Occidental Cozumel. It’s definitely worth paying extra for the Royal Level—if nothing else the free WiFi and access to the La Caretta restaurant were worth the additional expense. The exclusive Royal Level restaurant, La Caretta, was always a treat. We were made to feel special at every meal. Breakfast was quiet, especially compared to the buffet, and always delicious. By the end of the week, they knew our “regular” order. Dinners with Tomas at La Caretta were extra special. He got to know our tastes and prepared special dinners for us on two evenings. We had good meals at the other restaurants as well, they were just a little more crowded and less personalized. The buffets were smaller than we’ve had at other resorts. The beach buffet did get a little repetitive by the end of the week. The pizzeria wasn’t open. Occidental isn’t lavish, like say Secrets Maroma Beach in Playa del Carmen with their massive foyers, towering windows, ornate decor and furnishing, etc., but it was clean and well appointed. The “jungle” and wildlife add a lot of fun character to Occidental that the more lavish resorts lack. We always saw staff cleaning, painting, watering plants, etc. The gym/wellness center was well appointed for a resort. We also did the love massage and it was fairly priced and enjoyable. We went at the end of Sept/beginning of Oct and it was quiet on the resort. As far as beaches go in Cozumel, I’d say this resort is one of the nicest. It doesn’t compare to a Playa del Carmen beach, but it’s far nicer than some others we’ve visited in the Caribbean. If you’re a swimmer, you’ll love the way the ocean is more like a pool. The sweet gal who brought us drinks on the beach was a joy. If you’re looking for a party scene, this is not your place. And if you’re set on kid-free, this may not be your place. There were a fair number of little kids. Overall, if you’re like us and looking for a quiet place to relax on a beautiful beach, upscale food options, and friendly staff, you’ll enjoy your stay at the Royal Level at Occidental.

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    thomp0917 Portland, Oregon. 10/07/2019

    “Amazing Experience”

    This is an amazing resort--positioned away from the busy city center. We went to the resort and never left again, except on a boat to go scuba diving each day. The room was large and comfortable. The restaurants were excellent, and the drinks were free flowing and good. We will certainly be back.

    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
     Thank you for the great feedback of your recent holiday experience at our Occidental Cozumel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

    EVALUATION

    Round Indicators

    • december 1 2019

    Manor-1111

    “Fantastic Family Time”


    Thank you Margarita, Emma and Jailene for making it so comfortable for all of us and providing such a wonderful experience during out stay.....Royal Level at Occidental Cozumel offered a great beach front, ambiance and service, above all very friendly team & reception which made it so relaxing and enjoyable for all of us ! Manor


    EVALUATION

    Round Indicators

    • october 30 2019

    ambere1981

    “Excellent Vacation”


    Everything was wonderful about our trip. I would highly recommend the Royal Level. Our check in was easy and Juilene was very helpful. We had a problem with our transportation to the hotel which I booked through Olympus Tours. We were suppose to have a private transfer which I paid $110 for but we were put on a shuttle with others that paid $7. We were told we would have to wait an hour for our private transfer. We decided to go ahead and go with the shuttle. When I tried to contact them I did not get an answer. I decided to go talk to the Royal Level manager Esbeidi and she was incredibly helpful. She had trouble getting a hold of them too and tried around until she was able to contact someone. She went out of her way to be exceptional. Of coarse this all had nothing to do with the hotel but Esbeidi still found a way to fix the problem for me. All the restaurants were very good and the service was exceptional. The only thing I did not like was that you had to have reservations for all of the restaurants. It made our trip stressful for me. Normally I like being somewhere on time but in this case It was not pleasant for me. The Royal Level restaurant we had to have reservations for dinner and I didn't think it was necessary because every time we went there was hardly anyone there. Also this resort does not serve alcohol until noon which I found really weird. I don't normally drink before noon but on occasion I like to have the option especially on vacation. We met a lot of wonderful people on our trip and if we come back to Cozumel we will definitely consider staying at The Occidental


    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    EVALUATION

    Round Indicators

    • october 26 2019
    • Allen, Texas

    PHJPtx

    “Awesome place for couples”


    The property was in great shape. The beach, restaurants, and pools were very clean. Although we visited in low season, there was plenty of staff to attend to our every need. This place is to the south, away from all the downtown cruise ship tourists, but not too far to easily get to town if you want to shop. One of our favorite things to do it to walk 10 minutes down the beach for lunch or dinner at Alberto's Beach Bar for some fresh seafood with our feet in the sand. I highly recommend the Occidental.


    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
    Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

    EVALUATION

    Round Indicators

    • october 21 2019
    • Virginia
    • Couples

    Travelor2232

    “Relaxing getaway”


    We enjoyed our stay at the Royal Level at Occidental Cozumel. It’s definitely worth paying extra for the Royal Level—if nothing else the free WiFi and access to the La Caretta restaurant were worth the additional expense. The exclusive Royal Level restaurant, La Caretta, was always a treat. We were made to feel special at every meal. Breakfast was quiet, especially compared to the buffet, and always delicious. By the end of the week, they knew our “regular” order. Dinners with Tomas at La Caretta were extra special. He got to know our tastes and prepared special dinners for us on two evenings. We had good meals at the other restaurants as well, they were just a little more crowded and less personalized. The buffets were smaller than we’ve had at other resorts. The beach buffet did get a little repetitive by the end of the week. The pizzeria wasn’t open. Occidental isn’t lavish, like say Secrets Maroma Beach in Playa del Carmen with their massive foyers, towering windows, ornate decor and furnishing, etc., but it was clean and well appointed. The “jungle” and wildlife add a lot of fun character to Occidental that the more lavish resorts lack. We always saw staff cleaning, painting, watering plants, etc. The gym/wellness center was well appointed for a resort. We also did the love massage and it was fairly priced and enjoyable. We went at the end of Sept/beginning of Oct and it was quiet on the resort. As far as beaches go in Cozumel, I’d say this resort is one of the nicest. It doesn’t compare to a Playa del Carmen beach, but it’s far nicer than some others we’ve visited in the Caribbean. If you’re a swimmer, you’ll love the way the ocean is more like a pool. The sweet gal who brought us drinks on the beach was a joy. If you’re looking for a party scene, this is not your place. And if you’re set on kid-free, this may not be your place. There were a fair number of little kids. Overall, if you’re like us and looking for a quiet place to relax on a beautiful beach, upscale food options, and friendly staff, you’ll enjoy your stay at the Royal Level at Occidental.


    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    EVALUATION

    Round Indicators

    • october 7 2019
    • Portland, Oregon

    thomp0917

    “Amazing Experience”


    This is an amazing resort--positioned away from the busy city center. We went to the resort and never left again, except on a boat to go scuba diving each day. The room was large and comfortable. The restaurants were excellent, and the drinks were free flowing and good. We will certainly be back.


    GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this review
    Thank you for the great feedback of your recent holiday experience at our Occidental Cozumel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

    Close 

    Back Find a hotel

    Hotels in El Salvador

    Select El Salvador

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Ecuador

    Select Ecuador

    Hotels in Guatemala

    Select Guatemala

    Hotels in Nicaragua

    Select Nicaragua

    Hotels in Mexico

    Select Mexico

    Hotels in Aruba

    Select Aruba

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Bulgaria

    Select Bulgaria

    Hotels in Italy

    Select Italy

    Hotels in Greece

    Select Greece

    Hotels in Portugal

    Select Portugal

    Hotels in Hungria

    Select Hungria

    Hotels in Morocco

    Select Morocco

    Hotels in Egypt

    Select Egypt

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to

      Incorrect dates
      Please enter valid dates

    NIGHTS

    (Optional dates)

    0 nights Selected
    1 night Selected

    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

    Loading rates...
    The hotel does not have any rates allocated to it

    Best rate
    guaranteed
    Plus

    Our double guarantee:

    If you find a better rate outside Barcelo.com, we’ll match it.

    The same applies even if you find a better rate on Barcelo.com after placing your booking.

    For more information