Hotel Beach Views  Occidental Grand Xcaret Resort
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Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 15416 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

46% Complete

7152

Very good

31% Complete

4826

Average

12% Complete

1902

Poor

5% Complete

866

Very poor

4% Complete

670

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    Round Indicators
    Billie R Cork, Ireland. 09/19/2018 Couples

    “Amazing Resort in a Breathtaking Location”

    This is by far the most beautiful place I have ever stayed at in my life. If you are a nature lover it's a must, the resort is a jungle setting, with monkeys, macaws, deer etc. free roaming around the resort. They also have sereque running around the resort which are actually critically endangered so it's amazing to see them here. The staff at the resort were fantastic. I have never met such fun and helpful people in all my life. Every day at the pool we would play pool games with them such as volleyball, salsa dancing and foam parties. The beach was so beautiful, the water was teaming with beautiful fish and you could get snorkel gear for free at the beach restaurant. There is also a night club in the resort, so when the shows in the theater stop you can go dancing in the club. I highly recommend getting a massage at the resort spa if possible. Myself and my partner treated ourselves on our last day and it was pure bliss. Ada and Alejandra our masseuses were fantastic! The only downside to the whole holiday was the lack of Mexican culture. I would have loved to have seen the mariachi bands playing and more Mexican food in the buffets. There is a Mexican restaurant on site but the food was extremely poor, I was very disappointed in that. Thank you Pamela, Ricardo Vargas, Alex, Antonio and all the rest of staff for making the holiday so special. Biggest thanks to the best bar tender Luis Hun who worked in the night club. Every time I was in the queue he would have my drink ready for me by the time I got to the bar. Top class bar tender!
    Round Indicators
    loulouiselacroix Saint-Felix-de-Valois, Canada. 09/18/2018 Couples

    “Great vacacion !”

    Staff is friendly and joyful, concierge helpful for any attention needed. Service and food is excellent. A lot of choice in the a la carte restaurants. Staff and hotel give attention for nature and recycling. Everywhere is clean. We love the surrounding full of trees and animals. Room is perfect, neet and confortable. This is my favorite hotel from all my vacacions. Pools are big with many spots to hang quiet or party. The only recommandation is to change once in a while the reddundant music in the lobby and restaurants. Still 2 days to go on 14. This is paradise Louise and Dominic 21313
    Round Indicators
    Carlos J R 09/18/2018 Family

    “2nd Round Visit: Expectations Lowered!”

    I chose this hotel for a 2nd time since the first experience I had was AWESOME! I recommended it to a lot of my friends. Thing is, it turned out that it was under new administration this time I visited. Straight to the point, 1st time visit I was welcomed with an alcoholic beverage, now it was water. I chose to have a mini bar in my room since the first day you had tequila bottles, Jamaican rum, and more. Now, Pepsi, water, Modelo beer, and 7Up. My expectations lowered, but hey, it’s all inclusive. Not to worry. The food and drinks were great and the customer service fantastic (except at lobby and that new administration). The last day was supposed to be memorable…and it was (not in a good way). I chose transportation from the hotel for arrival and departure. They were sharp at arrival and extremely early at departure. This really ticked me off since my air flight was departing in the afternoon and could’ve stayed an extra hour, but operations Xcaret just did not let us stay an extra hour and basically kicked us out awfully early from the hotel because other people were scheduled in shared rides to airport…which resulted to be my friends with the same afternoon flight, no one else. We arrived at the airport and wasted hours there. Thank you very much Occidental at Xcaret or Flamingo Xcaret, whatever you’re called now. Don’t come with the “We apologize for the inconvenience…” bs. I humbly requested to leave later on but you needed to kick people out to have rooms for people to come in. You simply ignored me. Quantity over quality! I don’t recommend rooms with mini bars (not worth it), buy activities and tours outside the hotel (they’re cheaper online) and the hotel’s transportation, skip that. Better take a taxi ride shared with friends. No 3rd opportunity from me or my friends, you blew it up on our last day. Don't even apologize when you ignored me just to let readers know of your fake concern.
    Round Indicators
    val j 09/18/2018 Couples

    “Great for animals and jungle setting”

    So lovely to see monkeys actually on your balcony. The wildlife is amazing. Beach is heaven but not that many beds so you may be unlucky.Difficult if mobility a problem as you may be in one of the blocks away from hotel.Had great time and one very friendly driver is called Moses 5* who would drop us by our apartment even tho we were not staying in the Royal suites.
    Round Indicators
    kpacheco93 Tustin, California. 09/18/2018 Friends getaway

    “Best vacation ever!”

    Everything about my trip was perfect! The staff did everything they could to make you feel comfortable and welcomed. The area was always clean and the food was so delicious. Thank you Occidental Xcaret for making my bachelorette trip the best trip of my life! Can’t wait to be back.

    EVALUATION

    Round Indicators

    • september 19 2018
    • Cork, Ireland
    • Couples

    Billie R

    “Amazing Resort in a Breathtaking Location”


    This is by far the most beautiful place I have ever stayed at in my life. If you are a nature lover it's a must, the resort is a jungle setting, with monkeys, macaws, deer etc. free roaming around the resort. They also have sereque running around the resort which are actually critically endangered so it's amazing to see them here. The staff at the resort were fantastic. I have never met such fun and helpful people in all my life. Every day at the pool we would play pool games with them such as volleyball, salsa dancing and foam parties. The beach was so beautiful, the water was teaming with beautiful fish and you could get snorkel gear for free at the beach restaurant. There is also a night club in the resort, so when the shows in the theater stop you can go dancing in the club. I highly recommend getting a massage at the resort spa if possible. Myself and my partner treated ourselves on our last day and it was pure bliss. Ada and Alejandra our masseuses were fantastic! The only downside to the whole holiday was the lack of Mexican culture. I would have loved to have seen the mariachi bands playing and more Mexican food in the buffets. There is a Mexican restaurant on site but the food was extremely poor, I was very disappointed in that. Thank you Pamela, Ricardo Vargas, Alex, Antonio and all the rest of staff for making the holiday so special. Biggest thanks to the best bar tender Luis Hun who worked in the night club. Every time I was in the queue he would have my drink ready for me by the time I got to the bar. Top class bar tender!


    EVALUATION

    Round Indicators

    • september 18 2018
    • Saint-Felix-de-Valois, Canada
    • Couples

    loulouiselacroix

    “Great vacacion !”


    Staff is friendly and joyful, concierge helpful for any attention needed. Service and food is excellent. A lot of choice in the a la carte restaurants. Staff and hotel give attention for nature and recycling. Everywhere is clean. We love the surrounding full of trees and animals. Room is perfect, neet and confortable. This is my favorite hotel from all my vacacions. Pools are big with many spots to hang quiet or party. The only recommandation is to change once in a while the reddundant music in the lobby and restaurants. Still 2 days to go on 14. This is paradise Louise and Dominic 21313


    EVALUATION

    Round Indicators

    • september 18 2018
    • Family

    Carlos J R

    “2nd Round Visit: Expectations Lowered!”


    I chose this hotel for a 2nd time since the first experience I had was AWESOME! I recommended it to a lot of my friends. Thing is, it turned out that it was under new administration this time I visited. Straight to the point, 1st time visit I was welcomed with an alcoholic beverage, now it was water. I chose to have a mini bar in my room since the first day you had tequila bottles, Jamaican rum, and more. Now, Pepsi, water, Modelo beer, and 7Up. My expectations lowered, but hey, it’s all inclusive. Not to worry. The food and drinks were great and the customer service fantastic (except at lobby and that new administration). The last day was supposed to be memorable…and it was (not in a good way). I chose transportation from the hotel for arrival and departure. They were sharp at arrival and extremely early at departure. This really ticked me off since my air flight was departing in the afternoon and could’ve stayed an extra hour, but operations Xcaret just did not let us stay an extra hour and basically kicked us out awfully early from the hotel because other people were scheduled in shared rides to airport…which resulted to be my friends with the same afternoon flight, no one else. We arrived at the airport and wasted hours there. Thank you very much Occidental at Xcaret or Flamingo Xcaret, whatever you’re called now. Don’t come with the “We apologize for the inconvenience…” bs. I humbly requested to leave later on but you needed to kick people out to have rooms for people to come in. You simply ignored me. Quantity over quality! I don’t recommend rooms with mini bars (not worth it), buy activities and tours outside the hotel (they’re cheaper online) and the hotel’s transportation, skip that. Better take a taxi ride shared with friends. No 3rd opportunity from me or my friends, you blew it up on our last day. Don't even apologize when you ignored me just to let readers know of your fake concern.


    EVALUATION

    Round Indicators

    • september 18 2018
    • Couples

    val j

    “Great for animals and jungle setting”


    So lovely to see monkeys actually on your balcony. The wildlife is amazing. Beach is heaven but not that many beds so you may be unlucky.Difficult if mobility a problem as you may be in one of the blocks away from hotel.Had great time and one very friendly driver is called Moses 5* who would drop us by our apartment even tho we were not staying in the Royal suites.


    EVALUATION

    Round Indicators

    • september 18 2018
    • Tustin, California
    • Friends getaway

    kpacheco93

    “Best vacation ever!”


    Everything about my trip was perfect! The staff did everything they could to make you feel comfortable and welcomed. The area was always clean and the food was so delicious. Thank you Occidental Xcaret for making my bachelorette trip the best trip of my life! Can’t wait to be back.


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