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Hotel Beach Views  Occidental Grand Xcaret Resort
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map

Map and location

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancún International Airport 

2 mi Playa del Carmen

25.5 mi Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 18027 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

8710

Very good

30% Complete

5425

Average

11% Complete

2146

Poor

5% Complete

974

Very poor

4% Complete

772

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    Round Indicators
    JB4994 09/19/2019 Family

    “Beautiful place full of people who care”

    We had an overall amazing visit at Occidental at Xcaret. The resort was beautiful! There is wildlife wondering around. There were monkeys on our balcony as soon as we arrived. They were friendly and adorable. It was great having so many choices for where to swim, lounge, and eat. The staff was super friendly and helpful. We stayed for 6 days and saw Mark at information on our way to get food every day. He was always super enthusiastic and helpful. The first day we were trying to find the buffet and we must have looked lost because one of the waiters, David, came outside to help us find our way. He took us to his one of his tables and delivered top notch service the rest of the night. One day, my sister wanted to snorkel and she went to check out equipment but the stand was about to close. The lifeguard, Emilio, must have heard her talking about it because he came over and brought her gear and showed her where to go. I was napping and she yelled for me, but I didn’t hear. Emilio came over and got me, gave me gear, explained what to do and literally held my hand and swam me around to make sure I saw cool stuff. It was incredible! The service at the restaurants and bars was always great. The only issue we had was with communication and getting help at the reception desk/area. We actually missed one of our excursions because the 4 people at the front desk were folding papers and said they couldn’t help us for 10 minutes. We didn’t know where to wait. It was almost time to leave so we went to the general pick up/drop off area. We waited and nothing. I remembered seeing signs for excursion pickup so we went to those signs and followed them right back to where we had been waiting. We waited 10 more minutes and then went to the guy who was chatting with a driver at the stand in that area and asked if we were at the right place and told to go downstairs. We had already missed our transpo by that time and were put the couple hundred we had spent. How the resort works could be better communicated at check-in. We figured out after getting lost several times that there were shuttles in the resort to help get you places.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    beck6446 Seattle, Washington. 09/19/2019 Friends getaway

    “Beautiful!”

    This resort is beautiful. There is wildlife like monkeys and Coatis that are wild on the grounds that really add to the whole beauty of the experience. The beach and natural pool are amazing. We even snorkeled and saw octopus, eels, and beautiful fish - for free! The only reason I’m not giving this 5 stars is the food. The food was good and at times great but it was hit or miss for me. Overall a great vacation will definitely be back.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. I love to read the experiences with our lovely animals, the monkeys going to their balcony, the coatis walking around the resort, the flamingos between the buildings or the parrots in our lobby. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Kind regards.

    Round Indicators
    molly9158 09/19/2019

    “Nice resort - Wildlife great”

    Just back from a 2 week visit Pros - quick check in and yaken straight to our room which was needed after a hurricane delayed flight and an 11 hour flight due to said hurricane. Room clean and bed huge and really comftable, if coming from UK don;t need a plug as all their socketts had USB ports - so useful. Food good and even though hubby had to wear long trousers ( rule was upheld) they were goodm, Fav was the Mexican service and food good. In fact went twice. All staff lovely and most can speak english. Best place for breakfast and lunch was ddown at the Beach staff ace and views awesome. Useful having Xcaret passes for 2 weeks as we could go in for a couple of hours at a time as it was so hot and humid. Loved being at the adults only area with the salt rock pool for a dio and the sea for snorkling. Cons They did have a strike for a day even though they denied it, BA rep was great the Thomas Cook rep nowhere to be seen. When I complained was told hotel was giving out no more compensation even though the rep had just given out comp to 3 people before me. I explained this was not goingto happen to me so he phoned his boss and got my day money back. I the saw one of the hotel managers Roberto who did not introduce himself to me our even shake my hand. He denied their had been a strike so we agreed to differ. Best bit was monkeys on balcony every day ,

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. And thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. Please accept our apologies for the inconveniences you had during your stay. We would like to clarify that we did not have any strike by the workers. We had a problem with the transportation provided to employees to come from the city to the hotel which caused a delay in the services. However, everything was normal after a few hours later, and all the services are being provided normal. And will be continuing in this way. We sincerely apologize for the shortcomings you encountered while visiting our property and please do not hesitate to contact us to our guest service department if you have any problem, we will happy to help you. Kind Regards.

    Round Indicators
    anthonylomeli15 09/18/2019 Friends getaway

    “Best hotel”

    Very amazing hotel . Every one was nice . Food was delicious the people help you a lot. Good service. Clean rooms. They are very helpful. I would totally come back to this hotel . The people where nice to you .

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    BPlatow 09/18/2019 Friends getaway

    “Nice Resort- Loved the Monkeys!”

    We were two couples plus my adult daughter. We booked the trip together months ago, but were disappointed to be in different buildings a good distance from each other. The manager was unable to assist us and said come back next day to try to move. We found pros and cons in each of our rooms so decided to stay put. They had water problems (brown tap water), We had a problem with the AC first day. Both problems were fixed. Monkeys visited our balconies every day and we were delighted! There are lots of critters to see! Plus flamingos, parrots, turtles, and lots of fish to see in the lagoon. Easiest snorkeling even little kids can do it! Food was average. We always found something to please us. Taco place and pizza are great! Steakhouse very good! They push to get you to tour the Gold Club. We did end up going to dinner there one night and it was very nice. The views there are beautiful! You can buy tickets to go to Xceret for week for $200 each. We really only wanted one day since we've been there several times. If you haven't been there that's worth it! We were glad to have stayed there because of the monkeys. They were so cute! And mostly nice and well behaved. Remember they are wild animals and dont get too close to groups of them!

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are deeply concern about your comments. Please notice that we never guarantee especial requests such as connecting rooms. The day you arrived there weren't any available, although the Front Desk has been working very hard to try to satisfy you with this request. I am charmed reading that you have enjoyed our wide variety of culinary offers that we have in the hotel. The five specialty restaurants that do not require reservations. They include the steak house, the Mexican gourmet restaurant, the Mediterranean restaurant, the oriental restaurant and our seafood restaurant. They are all hugely popular with guests, often receiving great feedback. Our main buffet is quite popular as well, since we change the theme every night. Our beach club restaurant, snack bar, Paco’s Tacos and La Piazza are popular for snacks. I really hope that you tried all of them! I love to read the experiences with our lovely animals, the monkeys going to their balcony, the coatis walking around the resort, the flamingos between the buildings or the parrots in our lobby. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Kind Regards.

    EVALUATION

    Round Indicators

    • september 19 2019
    • Family

    JB4994

    “Beautiful place full of people who care”


    We had an overall amazing visit at Occidental at Xcaret. The resort was beautiful! There is wildlife wondering around. There were monkeys on our balcony as soon as we arrived. They were friendly and adorable. It was great having so many choices for where to swim, lounge, and eat. The staff was super friendly and helpful. We stayed for 6 days and saw Mark at information on our way to get food every day. He was always super enthusiastic and helpful. The first day we were trying to find the buffet and we must have looked lost because one of the waiters, David, came outside to help us find our way. He took us to his one of his tables and delivered top notch service the rest of the night. One day, my sister wanted to snorkel and she went to check out equipment but the stand was about to close. The lifeguard, Emilio, must have heard her talking about it because he came over and brought her gear and showed her where to go. I was napping and she yelled for me, but I didn’t hear. Emilio came over and got me, gave me gear, explained what to do and literally held my hand and swam me around to make sure I saw cool stuff. It was incredible! The service at the restaurants and bars was always great. The only issue we had was with communication and getting help at the reception desk/area. We actually missed one of our excursions because the 4 people at the front desk were folding papers and said they couldn’t help us for 10 minutes. We didn’t know where to wait. It was almost time to leave so we went to the general pick up/drop off area. We waited and nothing. I remembered seeing signs for excursion pickup so we went to those signs and followed them right back to where we had been waiting. We waited 10 more minutes and then went to the guy who was chatting with a driver at the stand in that area and asked if we were at the right place and told to go downstairs. We had already missed our transpo by that time and were put the couple hundred we had spent. How the resort works could be better communicated at check-in. We figured out after getting lost several times that there were shuttles in the resort to help get you places.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • september 19 2019
    • Seattle, Washington
    • Friends getaway

    beck6446

    “Beautiful!”


    This resort is beautiful. There is wildlife like monkeys and Coatis that are wild on the grounds that really add to the whole beauty of the experience. The beach and natural pool are amazing. We even snorkeled and saw octopus, eels, and beautiful fish - for free! The only reason I’m not giving this 5 stars is the food. The food was good and at times great but it was hit or miss for me. Overall a great vacation will definitely be back.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. I love to read the experiences with our lovely animals, the monkeys going to their balcony, the coatis walking around the resort, the flamingos between the buildings or the parrots in our lobby. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Kind regards.

    EVALUATION

    Round Indicators

    • september 19 2019

    molly9158

    “Nice resort - Wildlife great”


    Just back from a 2 week visit Pros - quick check in and yaken straight to our room which was needed after a hurricane delayed flight and an 11 hour flight due to said hurricane. Room clean and bed huge and really comftable, if coming from UK don;t need a plug as all their socketts had USB ports - so useful. Food good and even though hubby had to wear long trousers ( rule was upheld) they were goodm, Fav was the Mexican service and food good. In fact went twice. All staff lovely and most can speak english. Best place for breakfast and lunch was ddown at the Beach staff ace and views awesome. Useful having Xcaret passes for 2 weeks as we could go in for a couple of hours at a time as it was so hot and humid. Loved being at the adults only area with the salt rock pool for a dio and the sea for snorkling. Cons They did have a strike for a day even though they denied it, BA rep was great the Thomas Cook rep nowhere to be seen. When I complained was told hotel was giving out no more compensation even though the rep had just given out comp to 3 people before me. I explained this was not goingto happen to me so he phoned his boss and got my day money back. I the saw one of the hotel managers Roberto who did not introduce himself to me our even shake my hand. He denied their had been a strike so we agreed to differ. Best bit was monkeys on balcony every day ,


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. And thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. Please accept our apologies for the inconveniences you had during your stay. We would like to clarify that we did not have any strike by the workers. We had a problem with the transportation provided to employees to come from the city to the hotel which caused a delay in the services. However, everything was normal after a few hours later, and all the services are being provided normal. And will be continuing in this way. We sincerely apologize for the shortcomings you encountered while visiting our property and please do not hesitate to contact us to our guest service department if you have any problem, we will happy to help you. Kind Regards.

    EVALUATION

    Round Indicators

    • september 18 2019
    • Friends getaway

    anthonylomeli15

    “Best hotel”


    Very amazing hotel . Every one was nice . Food was delicious the people help you a lot. Good service. Clean rooms. They are very helpful. I would totally come back to this hotel . The people where nice to you .


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • september 18 2019
    • Friends getaway

    BPlatow

    “Nice Resort- Loved the Monkeys!”


    We were two couples plus my adult daughter. We booked the trip together months ago, but were disappointed to be in different buildings a good distance from each other. The manager was unable to assist us and said come back next day to try to move. We found pros and cons in each of our rooms so decided to stay put. They had water problems (brown tap water), We had a problem with the AC first day. Both problems were fixed. Monkeys visited our balconies every day and we were delighted! There are lots of critters to see! Plus flamingos, parrots, turtles, and lots of fish to see in the lagoon. Easiest snorkeling even little kids can do it! Food was average. We always found something to please us. Taco place and pizza are great! Steakhouse very good! They push to get you to tour the Gold Club. We did end up going to dinner there one night and it was very nice. The views there are beautiful! You can buy tickets to go to Xceret for week for $200 each. We really only wanted one day since we've been there several times. If you haven't been there that's worth it! We were glad to have stayed there because of the monkeys. They were so cute! And mostly nice and well behaved. Remember they are wild animals and dont get too close to groups of them!


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are deeply concern about your comments. Please notice that we never guarantee especial requests such as connecting rooms. The day you arrived there weren't any available, although the Front Desk has been working very hard to try to satisfy you with this request. I am charmed reading that you have enjoyed our wide variety of culinary offers that we have in the hotel. The five specialty restaurants that do not require reservations. They include the steak house, the Mexican gourmet restaurant, the Mediterranean restaurant, the oriental restaurant and our seafood restaurant. They are all hugely popular with guests, often receiving great feedback. Our main buffet is quite popular as well, since we change the theme every night. Our beach club restaurant, snack bar, Paco’s Tacos and La Piazza are popular for snacks. I really hope that you tried all of them! I love to read the experiences with our lovely animals, the monkeys going to their balcony, the coatis walking around the resort, the flamingos between the buildings or the parrots in our lobby. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Kind Regards.

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