Hotel Beach Views  Occidental Grand Xcaret Resort
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map

Map and location

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 16449 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

47% Complete

7784

Very good

30% Complete

5054

Average

12% Complete

1993

Poor

5% Complete

915

Very poor

4% Complete

703

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    Round Indicators
    GerryI6 St. Louis, Missouri. 02/17/2019 Couples

    “Excellent resort, one of our favorites!”

    Fantastic property! ONLY slight downside is not a lot of oceanfront beach, but there was some, but the oceanfront views were incredible, as were the “jungle” areas with monkeys :-), the food, service, cleanliness, adjacent Xcaret park (do the culture section, not just the lazy river!), and all other aspects of the property were top notch!
    Round Indicators
    Journey11903637667 02/17/2019 Friends getaway

    “Vacation from hell”

    The grounds are beautiful and they are always cleaning and spiffing things up, the pools are nice and are always working to skim leaves and debris off the water, apart from that the food in the Ala Carte Restaurants left a lot to be desired, not all but most of them....they were always running out of beverages and to get a good glass of wine was non existent...we usually have stayed right in Cancun and have done so for several years, so we have something to compare this trip to....got smarter...will stay in Cancun and forget the Riviera Maya area...takes to long to get there...and the resort...never again!!!!!
    Round Indicators
    joejoe31 Wayne, Michigan. 02/17/2019 Family

    “Great location to xcaret”

    This is a nice size hotel everything was beautiful we went to a Xcaret everyday, we did the week pass for the $200 which was worth the mony but i think since the hotel is so close to the park and it has the name on it. It should be included just added to the room cost. Food: Food was not good i have been to this area 10 times i always had good food but this hotel the food was not good at all not even the Mexican restaurant. I took a star off for the food. We did not use the hotels beach it stank and it was ful of seaweed the entire time not the hotels fault they where trying to clean it up by hand but i think u need some type of a machine to get that stuff out. I felt so bad for the people cleaning it up we where there for 8 days and they where cleaning it up all 8 days and it was still so bad. Staff: Staff are amazing so helpful and hard working Leo at the main buffet is a hard worker we always sat in his section he took care of us and the baby.
    Round Indicators
    Help2Heal Kelowna, Canada. 02/17/2019 Couples

    “AMAZING Service and Stay”

    We stayed Feb 2-9 in building 18 .. only building con was the shower head kept falling for first day but they fixed it and we were grateful...from our arrival at the airport ,transfer to resort ... excellent welcome by Dion at the front desk with the exclusive Mayan drink 🍹 .. to our last minutes at the resort .. 😢 we had nothing but great service. Antonio, Javier, Aurelio, Jack ,Adrian,Juan, Jose, America, Christine... and many more wonderful staff from the housekeeping to groundskeepers and food/bar staff .. we thank you..our room was cleaned and restocked properly each day and the turndown service each night a pleasant touch. We enjoyed all the restaurants except the Oriental one we never made it in there.. food in my opinion had a great variety and appeal .. I’m a vegetarian and I was never at a loss of choices. The shows were energetic and entertaining and I loved that the market happens twice a week.. we purchased the unlimited Xcaret Pkg and it was worth every peso if you plan in visiting the park more then once (which you should ) it’s a five minute walk or 20 minute boat ride .. I felt safe even walking the park alone at night ... you can see that the staff genuinely cares about the service and takes immense pride in a job well done whether your a big tipper or not. I agree will the availability of beach chairs but that is lazy inconsiderate tourist mostly either reserved and no where in site or didn’t return their towels. We found something new to delight us everyday .. especially the abundant wildlife and scattered ruins thruout the resort.. we cant wait to return to see our new amigos,
    Round Indicators
    MistyStetz 02/17/2019 Friends getaway

    “Mini vacation”

    Came here for 2 days after a work trip in Cancun. It was refreshing simple and a fun place to stay. Food was pretty good and love the pool snack bar. The drinks were delicious but not always consistently made. The map was out dated with wrong times and locations. We loved the jungle and ruins as we walked to the beach.

    EVALUATION

    Round Indicators

    • february 17 2019
    • St. Louis, Missouri
    • Couples

    GerryI6

    “Excellent resort, one of our favorites!”


    Fantastic property! ONLY slight downside is not a lot of oceanfront beach, but there was some, but the oceanfront views were incredible, as were the “jungle” areas with monkeys :-), the food, service, cleanliness, adjacent Xcaret park (do the culture section, not just the lazy river!), and all other aspects of the property were top notch!


    EVALUATION

    Round Indicators

    • february 17 2019
    • Friends getaway

    Journey11903637667

    “Vacation from hell”


    The grounds are beautiful and they are always cleaning and spiffing things up, the pools are nice and are always working to skim leaves and debris off the water, apart from that the food in the Ala Carte Restaurants left a lot to be desired, not all but most of them....they were always running out of beverages and to get a good glass of wine was non existent...we usually have stayed right in Cancun and have done so for several years, so we have something to compare this trip to....got smarter...will stay in Cancun and forget the Riviera Maya area...takes to long to get there...and the resort...never again!!!!!


    EVALUATION

    Round Indicators

    • february 17 2019
    • Wayne, Michigan
    • Family

    joejoe31

    “Great location to xcaret”


    This is a nice size hotel everything was beautiful we went to a Xcaret everyday, we did the week pass for the $200 which was worth the mony but i think since the hotel is so close to the park and it has the name on it. It should be included just added to the room cost. Food: Food was not good i have been to this area 10 times i always had good food but this hotel the food was not good at all not even the Mexican restaurant. I took a star off for the food. We did not use the hotels beach it stank and it was ful of seaweed the entire time not the hotels fault they where trying to clean it up by hand but i think u need some type of a machine to get that stuff out. I felt so bad for the people cleaning it up we where there for 8 days and they where cleaning it up all 8 days and it was still so bad. Staff: Staff are amazing so helpful and hard working Leo at the main buffet is a hard worker we always sat in his section he took care of us and the baby.


    EVALUATION

    Round Indicators

    • february 17 2019
    • Kelowna, Canada
    • Couples

    Help2Heal

    “AMAZING Service and Stay”


    We stayed Feb 2-9 in building 18 .. only building con was the shower head kept falling for first day but they fixed it and we were grateful...from our arrival at the airport ,transfer to resort ... excellent welcome by Dion at the front desk with the exclusive Mayan drink 🍹 .. to our last minutes at the resort .. 😢 we had nothing but great service. Antonio, Javier, Aurelio, Jack ,Adrian,Juan, Jose, America, Christine... and many more wonderful staff from the housekeeping to groundskeepers and food/bar staff .. we thank you..our room was cleaned and restocked properly each day and the turndown service each night a pleasant touch. We enjoyed all the restaurants except the Oriental one we never made it in there.. food in my opinion had a great variety and appeal .. I’m a vegetarian and I was never at a loss of choices. The shows were energetic and entertaining and I loved that the market happens twice a week.. we purchased the unlimited Xcaret Pkg and it was worth every peso if you plan in visiting the park more then once (which you should ) it’s a five minute walk or 20 minute boat ride .. I felt safe even walking the park alone at night ... you can see that the staff genuinely cares about the service and takes immense pride in a job well done whether your a big tipper or not. I agree will the availability of beach chairs but that is lazy inconsiderate tourist mostly either reserved and no where in site or didn’t return their towels. We found something new to delight us everyday .. especially the abundant wildlife and scattered ruins thruout the resort.. we cant wait to return to see our new amigos,


    EVALUATION

    Round Indicators

    • february 17 2019
    • Friends getaway

    MistyStetz

    “Mini vacation”


    Came here for 2 days after a work trip in Cancun. It was refreshing simple and a fun place to stay. Food was pretty good and love the pool snack bar. The drinks were delicious but not always consistently made. The map was out dated with wrong times and locations. We loved the jungle and ruins as we walked to the beach.


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