Hotel Beach Views  Occidental Grand Xcaret Resort
;
map

Map and location

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 16952 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

47% Complete

8062

Very good

30% Complete

5188

Average

12% Complete

2041

Poor

5% Complete

934

Very poor

4% Complete

727

Filter by

Sort by

    Round Indicators
    Sightseer46862253792 Georgetown, Texas. 04/17/2019 Couples

    “Playa trip”

    Only spent one night there it is a very large resort with a lot to see. Staff was friendly and accommodating. The Buffet was fantastic lots to choose from. The grounds were perfectly maintained. First club bar was excellent.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. And I think you need more that one night to enjoy all the complex and the amazing service that we offer in the resort. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    Navigator06440030138 04/17/2019 Family

    “Nice Resort to Spend a Family Holiday”

    Very good overall Resort, missing the Excellent due to the worst Wi-Fi service I ever saw and the fact that the Air Conditioned in the room was very cold and impossible to adjust for the season! Great Family Friendly Resort to spend a week of holiday.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We regret the incident some of you had with the air conditioning. Our rooms are generally in very good conditions and we have a continuous maintenance improvement plan in place. Nevertheless technical issues might arise, as in any large structure. The records show they were fixed on timely manner. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    RCordle Chesterfield, Virginia. 04/17/2019 Family

    “Great resort!!”

    This was my 2nd visit here...and it only gets better with each return! Staff and service are excellent! Property is clean and well maintained! Food is excellent! Couldn’t ask for a better vacation spot!!

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. It was and it always will be a pleasure to host you, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Regards,

    Round Indicators
    James S 04/17/2019 Family

    “Do not visit for relaxation. Never again. ”

    My family and I are currently staying at this hotel. The positives: Big pools Good food Good drinks inclusions Some of the staff are amazing The negatives Hard sell of the “VIP Breakfast”. We were pressured into booking this on our first day. The evening before it was due to take place my son became unwell so we postponed it. The next day we had 6am phone calls reminding us that we had booked for the next day (we hadn’t). Constant harassment from staff about it. It turns out that they have to sign 20% of guests up to this “VIP breakfast”. I resent having to get up at 6AM just to get a sun lounger. That’s ridiculous. This needs sorting out ASAP! Some of the staff are down right rude. I’ll never come back or visit another Barceló resort. I can’t wait to leave. Top tip. Bring bug spray and repellent. The amazing grounds of the hotel are quite understandably full of mosquitoes. The hotel do their best with this to be fair.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We are truly sorry for your experience with the Vacation Club team, which is supposed to provide guests with personalized assistance and information about the hotel and services. Please know that I have discussed your feedback with the Vacation Club Director, who has addressed his staff about appropriate behavior. Please know that we have a guest services department and manager 24/7 that follows this kind of situations and try to give the best solution for the clients during their stay. Do not hesitate to contact us to give you a solution. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Regards.

    Round Indicators
    NorthStar09933185739 Jurupa Valley, California. 04/16/2019 Couples

    “What a great time”

    If you want to go to a resort where you get treated like a king and queen this is the place. Staff member Pedro was the best went out of his way for us to make sure we were all to the good. I would reccomend this resort to anyone and everyone. Great fun times

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. I will be glad to share your kind comments with our Management; the recognition is the best recompense to the daily effort. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards,

    EVALUATION

    Round Indicators

    • april 17 2019
    • Georgetown, Texas
    • Couples

    Sightseer46862253792

    “Playa trip”


    Only spent one night there it is a very large resort with a lot to see. Staff was friendly and accommodating. The Buffet was fantastic lots to choose from. The grounds were perfectly maintained. First club bar was excellent.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. And I think you need more that one night to enjoy all the complex and the amazing service that we offer in the resort. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • april 17 2019
    • Family

    Navigator06440030138

    “Nice Resort to Spend a Family Holiday”


    Very good overall Resort, missing the Excellent due to the worst Wi-Fi service I ever saw and the fact that the Air Conditioned in the room was very cold and impossible to adjust for the season! Great Family Friendly Resort to spend a week of holiday.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We regret the incident some of you had with the air conditioning. Our rooms are generally in very good conditions and we have a continuous maintenance improvement plan in place. Nevertheless technical issues might arise, as in any large structure. The records show they were fixed on timely manner. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • april 17 2019
    • Chesterfield, Virginia
    • Family

    RCordle

    “Great resort!!”


    This was my 2nd visit here...and it only gets better with each return! Staff and service are excellent! Property is clean and well maintained! Food is excellent! Couldn’t ask for a better vacation spot!!


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. It was and it always will be a pleasure to host you, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Regards,

    EVALUATION

    Round Indicators

    • april 17 2019
    • Family

    James S

    “Do not visit for relaxation. Never again. ”


    My family and I are currently staying at this hotel. The positives: Big pools Good food Good drinks inclusions Some of the staff are amazing The negatives Hard sell of the “VIP Breakfast”. We were pressured into booking this on our first day. The evening before it was due to take place my son became unwell so we postponed it. The next day we had 6am phone calls reminding us that we had booked for the next day (we hadn’t). Constant harassment from staff about it. It turns out that they have to sign 20% of guests up to this “VIP breakfast”. I resent having to get up at 6AM just to get a sun lounger. That’s ridiculous. This needs sorting out ASAP! Some of the staff are down right rude. I’ll never come back or visit another Barceló resort. I can’t wait to leave. Top tip. Bring bug spray and repellent. The amazing grounds of the hotel are quite understandably full of mosquitoes. The hotel do their best with this to be fair.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We are truly sorry for your experience with the Vacation Club team, which is supposed to provide guests with personalized assistance and information about the hotel and services. Please know that I have discussed your feedback with the Vacation Club Director, who has addressed his staff about appropriate behavior. Please know that we have a guest services department and manager 24/7 that follows this kind of situations and try to give the best solution for the clients during their stay. Do not hesitate to contact us to give you a solution. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Regards.

    EVALUATION

    Round Indicators

    • april 16 2019
    • Jurupa Valley, California
    • Couples

    NorthStar09933185739

    “What a great time”


    If you want to go to a resort where you get treated like a king and queen this is the place. Staff member Pedro was the best went out of his way for us to make sure we were all to the good. I would reccomend this resort to anyone and everyone. Great fun times


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. I will be glad to share your kind comments with our Management; the recognition is the best recompense to the daily effort. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards,

    Close 

    Back Find a hotel

    Hotels in El Salvador

    Select El Salvador

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Ecuador

    Select Ecuador

    Hotels in Guatemala

    Select Guatemala

    Hotels in Nicaragua

    Select Nicaragua

    Hotels in Mexico

    Select Mexico

    Hotels in Aruba

    Select Aruba

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Bulgaria

    Select Bulgaria

    Hotels in Italy

    Select Italy

    Hotels in Greece

    Select Greece

    Hotels in Portugal

    Select Portugal

    Hotels in Morocco

    Select Morocco