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Hotel Beach Views  Occidental Grand Xcaret Resort
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Map and location

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancún International Airport 

2 mi Playa del Carmen

25.5 mi Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 18666 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

9070

Very good

29% Complete

5583

Average

11% Complete

2208

Poor

5% Complete

1007

Very poor

4% Complete

798

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    Round Indicators
    Wendy W 01/18/2020 Family

    “Winter Break”

    The access to the X-Caret Park is the biggest perk with this hotel. The rooms, food and service are all very good at the hotel and I would recommend this hotel to family and friends. Seeing all the local wildlife on this resort was a true treat, although the monkeys could be rather demanding! This was our 2nd time at the hotel and I throughly enjoyed our stay.
    Round Indicators
    Chris H 01/17/2020 Couples

    “Great first visit”

    We came here 1 week on the 11th. Best service ever at a mexican hotel. We belonged to the First club while here. This is high class service. They have a special club house for these guests. The bartender Jose Ramon Pacheco was friendly and excellent. The clerk Eva Torres helped me find medical help when I was sick and very friendly to my wife and i. We will definitely come back here next year. We have come to mexico 6 times before, but now will return here.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It is so glad to hear that you are coming back! It will be our pleasure to welcome you once again. Regards.

    Round Indicators
    sim698613 01/17/2020 Couples

    “Occidental Xcaret Resort”

    My wife and I spent two weeks at the occidental destination resort and we enjoyed everything. Amazing service at all restaurants and bars. Peaceful setting set amongst lush tropical vegetation. Beautiful little beach although crowded. Highly recommended.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind Regards,

    Round Indicators
    jennystrip Florida. 01/17/2020 Family

    “Great place excellent food”

    Our room was not the best the shower was broken the water was splashing in all directions and they never fix it after reporting 2 times they did nothing but we did not want to move and pack again. There are several pools the water is Temperate. The wine is spanish I guess it was ok not the best. The best part was the food from El club la playa on the beach we have the best octopus prepare by chef Pablo and chef Aurelio make the best papaya jelly. Delicious breakfast and. Lunch

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    maxos86 01/16/2020 Couples

    “Not worth your money”

    What did I wish I would know before going to this Hotel? 1. The beach is beautiful but it is in the middle of rocks. Therefore, It is not possible to do a beach walking workout 2. We were not happy neither with the quality of food nor the service in most of the restaurants (except form el Pescador). If you call yourself a foodie, this is not the place to go.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would like to clarify that in our web site and brochures we do not sell the hotel as a beach resort. We specify we are focus on the jungle, the Xcaret Park and we that we have a handmade beach. You can also find some pictures. The beach at our hotel, it has been constructed with the purpose of offering our guests a safe environment to swim and enjoy the underwater landscape that is natural to the area. Many families enjoy the beach as it is free from strong currents and large waves. I’m sorry to read that you did not fullfill your expectations. We are sorry to read that you did not enjoy our culinary offerings at the resort. We have five specialty restaurants that do not require reservations. They include the steak house, the Mexican gourmet restaurant, the Mediterranean restaurant, the oriental restaurant and our seafood restaurant. They are all hugely popular with guests, often receiving great feedback. Our main buffet is quite popular as well, since we change the theme every night. Our beach club restaurant, snack bar, Paco’s Tacos and La Piazza are popular for snacks. It surprises me to hear that you did not enjoy food from any of these places. I will share your comments with the Food & Beverage Manager immediately. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

    EVALUATION

    Round Indicators

    • january 18 2020
    • Family

    Wendy W

    “Winter Break”


    The access to the X-Caret Park is the biggest perk with this hotel. The rooms, food and service are all very good at the hotel and I would recommend this hotel to family and friends. Seeing all the local wildlife on this resort was a true treat, although the monkeys could be rather demanding! This was our 2nd time at the hotel and I throughly enjoyed our stay.


    EVALUATION

    Round Indicators

    • january 17 2020
    • Couples

    Chris H

    “Great first visit”


    We came here 1 week on the 11th. Best service ever at a mexican hotel. We belonged to the First club while here. This is high class service. They have a special club house for these guests. The bartender Jose Ramon Pacheco was friendly and excellent. The clerk Eva Torres helped me find medical help when I was sick and very friendly to my wife and i. We will definitely come back here next year. We have come to mexico 6 times before, but now will return here.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It is so glad to hear that you are coming back! It will be our pleasure to welcome you once again. Regards.

    EVALUATION

    Round Indicators

    • january 17 2020
    • Couples

    sim698613

    “Occidental Xcaret Resort”


    My wife and I spent two weeks at the occidental destination resort and we enjoyed everything. Amazing service at all restaurants and bars. Peaceful setting set amongst lush tropical vegetation. Beautiful little beach although crowded. Highly recommended.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind Regards,

    EVALUATION

    Round Indicators

    • january 17 2020
    • Florida
    • Family

    jennystrip

    “Great place excellent food”


    Our room was not the best the shower was broken the water was splashing in all directions and they never fix it after reporting 2 times they did nothing but we did not want to move and pack again. There are several pools the water is Temperate. The wine is spanish I guess it was ok not the best. The best part was the food from El club la playa on the beach we have the best octopus prepare by chef Pablo and chef Aurelio make the best papaya jelly. Delicious breakfast and. Lunch


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • january 16 2020
    • Couples

    maxos86

    “Not worth your money”


    What did I wish I would know before going to this Hotel? 1. The beach is beautiful but it is in the middle of rocks. Therefore, It is not possible to do a beach walking workout 2. We were not happy neither with the quality of food nor the service in most of the restaurants (except form el Pescador). If you call yourself a foodie, this is not the place to go.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would like to clarify that in our web site and brochures we do not sell the hotel as a beach resort. We specify we are focus on the jungle, the Xcaret Park and we that we have a handmade beach. You can also find some pictures. The beach at our hotel, it has been constructed with the purpose of offering our guests a safe environment to swim and enjoy the underwater landscape that is natural to the area. Many families enjoy the beach as it is free from strong currents and large waves. I’m sorry to read that you did not fullfill your expectations. We are sorry to read that you did not enjoy our culinary offerings at the resort. We have five specialty restaurants that do not require reservations. They include the steak house, the Mexican gourmet restaurant, the Mediterranean restaurant, the oriental restaurant and our seafood restaurant. They are all hugely popular with guests, often receiving great feedback. Our main buffet is quite popular as well, since we change the theme every night. Our beach club restaurant, snack bar, Paco’s Tacos and La Piazza are popular for snacks. It surprises me to hear that you did not enjoy food from any of these places. I will share your comments with the Food & Beverage Manager immediately. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

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