Hotel Beach Views  Occidental Grand Xcaret Resort
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 14507 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

45% Complete

6617

Very good

31% Complete

4603

Average

12% Complete

1803

Poor

5% Complete

835

Very poor

4% Complete

649

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    Round Indicators
    mcdbarber Ashland, Oregon. 05/25/2018 Family

    “Family vacation”

    I was happy with the resort overall, my children along with my grandchildren had a great experience of their first visit to Mexico, Excaret was definitely a experience they will not forget, my 12 year old granddaughter told nm that she learned a valuable history lesson on the evening of our dinner and show at Excaret, it gave great pride in being able to show my family my beautiful Mexican culture !!! I AM PROUD TO HAVE THE BLOOD OF SPAIN ALONG WITH THE FREEDOM OF AMERICA BUT MOR IMPORTANTLY THE HEART OF MEXICO !!!
    Round Indicators
    isanobu88 McAllen, Texas. 05/25/2018 Friends getaway

    “Company trip 2018”

    This was our second visit to this hotel and it was horrible this time. Am embarrassed to had taken my employees to this hotel. Will never recommend it again. It was 19 people in our party and we all had a very bad experience this time. The food was horrible. The breakfast was exactly the same thing every morning. It was just so bad. My 5 year old son was so bored, cause there were no activities or kids club. They need to do a lot of updating
    Round Indicators
    Tom S 05/24/2018 Family

    “What a trip!”

    Just got back from trip of a lifetime with my wife, three adult kids and their spouses. We enjoyed every day at the resort. We have never been at an all inclusive resort before and did our best to experience everything we could. The restaurants, the beach, the spa, the pools and the excursions! Everyone at the resort was more then accommodating. The nicest people I have ever met. The entire family related stories of how well they were treated. We would go back again tomorrow if we could!!

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Hi Tom S, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    germericanja Grand Prairie. 05/24/2018 Family

    “We came back to awesomeness.”

    We enjoyed our honeymoon here in October of 2016 at a recommendation from my sister-in-law. Our 5 day stay was very pleasant and very memorable. This year we returned with our sister-in-law and stayed for 9 days. We enjoyed it so much the first time, we knew we wanted to stay longer. Our first destination to eat was Paco's Tacos and our awesome waiter Rigoberto Perez. I am sure he did not remember us from over a year ago, but we sure remembered him. The minute he sees you, he is focused on your comfort and your wishes with a great smile and fun attitude. Our glasses were never empty, and we never had to wait long for anything. He remembered us the next time and knew our preferences. What a great team member to have!! Eating breakfast at the beach buffet was our next thing we looked forward to. This time we met Marbella Gomez, our very attentive waitress. She greeted us every day with a big smile, remembered what we liked to drink in the morning, and made sure we had a bottle of water to take with us for our morning excursions. Spending time at the pool, you can swim up to the bar and get a drink, or you can give a shout to Lucy, and she will have a drink to you in no time. She won't ask twice what you want, and brings it to you the next day as soon as you have made it to the pool. Super attentive and on the go, making sure all at the pool are taken care of. All in all, the staff is super attentive, remembers you, and makes sure you are content at all times. These people work super hard, and it shows that they love their job. The resort is always clean, the landscaping is taken care of non-stop, the wildlife is cool to watch (monkeys, deer, iguanas, and many more), and you can truly relax. We stayed 9 days and never left the resort. We had unlimited access to the XCaret Park next door, which I highly recommend. We visited it 3 days and still did not get to see everything. I know we will be back to experience and see the rest. Can't wait.....

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Hi germericanja, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    kdv423 05/24/2018 Friends getaway

    “Graduation Party”

    Loved this place. Fun had by all!! One bad day due to the weather, lots of paths flooded, but overall, good food, good pools, good entertainment and lots of good booze. Will come back again with family and friends

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Hi kdv423, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Regards.

    EVALUATION

    Round Indicators

    • may 25 2018
    • Ashland, Oregon
    • Family

    mcdbarber

    “Family vacation”


    I was happy with the resort overall, my children along with my grandchildren had a great experience of their first visit to Mexico, Excaret was definitely a experience they will not forget, my 12 year old granddaughter told nm that she learned a valuable history lesson on the evening of our dinner and show at Excaret, it gave great pride in being able to show my family my beautiful Mexican culture !!! I AM PROUD TO HAVE THE BLOOD OF SPAIN ALONG WITH THE FREEDOM OF AMERICA BUT MOR IMPORTANTLY THE HEART OF MEXICO !!!


    EVALUATION

    Round Indicators

    • may 25 2018
    • McAllen, Texas
    • Friends getaway

    isanobu88

    “Company trip 2018”


    This was our second visit to this hotel and it was horrible this time. Am embarrassed to had taken my employees to this hotel. Will never recommend it again. It was 19 people in our party and we all had a very bad experience this time. The food was horrible. The breakfast was exactly the same thing every morning. It was just so bad. My 5 year old son was so bored, cause there were no activities or kids club. They need to do a lot of updating


    EVALUATION

    Round Indicators

    • may 24 2018
    • Family

    Tom S

    “What a trip!”


    Just got back from trip of a lifetime with my wife, three adult kids and their spouses. We enjoyed every day at the resort. We have never been at an all inclusive resort before and did our best to experience everything we could. The restaurants, the beach, the spa, the pools and the excursions! Everyone at the resort was more then accommodating. The nicest people I have ever met. The entire family related stories of how well they were treated. We would go back again tomorrow if we could!!


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Hi Tom S, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • may 24 2018
    • Grand Prairie
    • Family

    germericanja

    “We came back to awesomeness.”


    We enjoyed our honeymoon here in October of 2016 at a recommendation from my sister-in-law. Our 5 day stay was very pleasant and very memorable. This year we returned with our sister-in-law and stayed for 9 days. We enjoyed it so much the first time, we knew we wanted to stay longer. Our first destination to eat was Paco's Tacos and our awesome waiter Rigoberto Perez. I am sure he did not remember us from over a year ago, but we sure remembered him. The minute he sees you, he is focused on your comfort and your wishes with a great smile and fun attitude. Our glasses were never empty, and we never had to wait long for anything. He remembered us the next time and knew our preferences. What a great team member to have!! Eating breakfast at the beach buffet was our next thing we looked forward to. This time we met Marbella Gomez, our very attentive waitress. She greeted us every day with a big smile, remembered what we liked to drink in the morning, and made sure we had a bottle of water to take with us for our morning excursions. Spending time at the pool, you can swim up to the bar and get a drink, or you can give a shout to Lucy, and she will have a drink to you in no time. She won't ask twice what you want, and brings it to you the next day as soon as you have made it to the pool. Super attentive and on the go, making sure all at the pool are taken care of. All in all, the staff is super attentive, remembers you, and makes sure you are content at all times. These people work super hard, and it shows that they love their job. The resort is always clean, the landscaping is taken care of non-stop, the wildlife is cool to watch (monkeys, deer, iguanas, and many more), and you can truly relax. We stayed 9 days and never left the resort. We had unlimited access to the XCaret Park next door, which I highly recommend. We visited it 3 days and still did not get to see everything. I know we will be back to experience and see the rest. Can't wait.....


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Hi germericanja, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • may 24 2018
    • Friends getaway

    kdv423

    “Graduation Party”


    Loved this place. Fun had by all!! One bad day due to the weather, lots of paths flooded, but overall, good food, good pools, good entertainment and lots of good booze. Will come back again with family and friends


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Hi kdv423, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Regards.