Hotel Beach Views  Occidental Grand Xcaret Resort
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Map and location

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few steps away Xcaret Park

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Prizes and Awards

Guest reviews.

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Occidental at Xcaret Destination

4.0/5 Round Indicators
| 15961 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

46% Complete

7498

Very good

30% Complete

4943

Average

12% Complete

1951

Poor

5% Complete

885

Very poor

4% Complete

684

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    Round Indicators
    itsadogslife717 Naples, Florida. 12/17/2018 Family

    “50th birthday trip with my mom”

    Where to start....my mom is infirm and can only walk a few steps at a time and was concerned about getting around. From the moment we stepped out of our transport the staff was soooo sweet to her. We could not arrange a wheelchair until the next day as I had requested one but so many people had taken them. No worries. Ricardo picked us up in his cart and whisked us and our bags to the royal club. Paola checked us in. Ricardo was there again like magic to show us to our suite on the first floor...thank you or that. Our suite was nice. We had 2 lanais, a living room, dining room and a separate bedroom with two beds. The bath room had a jacuzzi for two but I don’t take baths with my mom lol. Ricardo was back to walk us to the royal club restaurant. He asked what I wanted to do and I said see monkeys and I think he pushed his magic button and a troupe of monkeys appeared over our heads. Back to the restaurant, the waiter said you can order something from every category. I naively thought tapas size and ordered three things. The first dish, fish tacos was enough for your meal, lol. Everything was delicious. Only complaint was several restaurants are up a lot of stairs with no working elevator. That about did my mom in. We were rewarded with a fabulous first dinner at the Mexican restaurant. Bless Salvatore’s heart for dealing with us because we laughed and giggled through dinner. He was so nice. We did the main buffet for breakfast and lunch once. They were good. We had dinner in the steakhouse and Italian.....they were good but not awesome. The royal club wins for food and scenery. The specialty restaurants all have salad bars and I am not a fan of these anywhere. Wildlife wise, you can be as interactive as you want to be. We had coatis on our lanai by our choice. We had deer, monkeys, a raccoon, agouti, birds galore. The natural pool was my fave because of all the fish. My mom felt ill laying out by this pool and the lifeguard took her by the hand and escorted her to the beach restaurant and radioed Ricardo. My mom loved him. What service and compassion. We had room service for our last breakfast and it was grand. Ok we broke rules and let a coati join us. It was funny. Thank you Occidental staff, you made my mom happy and I did not mention it but her heart is not working and this was her last trip. Her dr did not know if she would live through it. Your kindness and attention was beyond expectations. I will be back with my husband. To people considering going here, you work hard for vacation money so splurge for the royal. Btw you do not have to tip but you will want to. Prepare to not have a worry in the world while you are there.
    Round Indicators
    Little_Potato Vancouver, Canada. 12/16/2018 Couples

    “Beautiful resort next to Xcaret Park”

    My second time at this resort. It has a secluded, tucked-away-in-the-jungle atmosphere. We had monkeys visiting our balcony and coati wandering around the beach chairs. Much quieter than other resorts I've seen in the area. The resort does not have a long beach, so if you want a lot of watersports this is not the place for you. It has a small lagoon, which is better than a beach from my point of view because it is completely private. Beautiful lobby, immaculate rooms and clean pools. Food is good in the buffet and there are 5 restaurants so you don't lack variety. You can easily get to the Xcaret resort right next door, which is good for a full day. The only thing I really don't like about this resort is the pressure they put on you to buy into their timeshare.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    Diane B North Vancouver, Canada. 12/16/2018 Couples

    “The best Occidental property we have stayed at”

    Not only was the property beautiful and well maintained ...it was bigger than I thought it was going to be , so lots to do and see. The whole property was surrounded by jungle and wild animals , and next door was the excaret park ( which we didn’t go into this time ) but we heard was awesome .The al la cart restaurant at the Royal Club was superb. What they didn’t have they made for you , and the food was very good quality . We also enjoyed the seafood restaurant and the the senora restaurant .Most of all, it was the people who made you feel so welcome . From the first day we arrived till last . Everyone treated us like royalty and we felt very special . They even decoratd our door and room to help us celebrate our 25 th anniversary We did have a massage as well and Berenice and Minel did a fabulous job too . The spa was great and so was the gym . Nice and spacious Honourable mentions go out to Royal Club conciergeMitzi, Paola , Mari ,Val and Rodrigo Royal Club restaurant William , Daniel , Samuel , Aldo , Susan , the chef was awesome and very accommodating ( and really all the staff who waited on us was very good ( sorry we have forgotten some names )

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Regards,

    Round Indicators
    Global728426 12/16/2018 Couples

    “Vacation”

    They need a family section so the adults can stay in a room with out cry kids we go on vacation to relax not to be kept all night from crying kids an adult section only would be wonderful you would think if you book early you would get a better room we booked in February for a stay in November

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    鏹 俊 12/15/2018 Solo travel

    “tripadvisor”

    my favourite massage provider has always been natureland. always give best service. love them every where. today i drop by at chijmes and had a blast while relaxing for deep tissue massage. my all time favourite. now i feel a lot better. the whole month of knot and muscle spasm is now at ease. thank you.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Regards,

    EVALUATION

    Round Indicators

    • december 17 2018
    • Naples, Florida
    • Family

    itsadogslife717

    “50th birthday trip with my mom”


    Where to start....my mom is infirm and can only walk a few steps at a time and was concerned about getting around. From the moment we stepped out of our transport the staff was soooo sweet to her. We could not arrange a wheelchair until the next day as I had requested one but so many people had taken them. No worries. Ricardo picked us up in his cart and whisked us and our bags to the royal club. Paola checked us in. Ricardo was there again like magic to show us to our suite on the first floor...thank you or that. Our suite was nice. We had 2 lanais, a living room, dining room and a separate bedroom with two beds. The bath room had a jacuzzi for two but I don’t take baths with my mom lol. Ricardo was back to walk us to the royal club restaurant. He asked what I wanted to do and I said see monkeys and I think he pushed his magic button and a troupe of monkeys appeared over our heads. Back to the restaurant, the waiter said you can order something from every category. I naively thought tapas size and ordered three things. The first dish, fish tacos was enough for your meal, lol. Everything was delicious. Only complaint was several restaurants are up a lot of stairs with no working elevator. That about did my mom in. We were rewarded with a fabulous first dinner at the Mexican restaurant. Bless Salvatore’s heart for dealing with us because we laughed and giggled through dinner. He was so nice. We did the main buffet for breakfast and lunch once. They were good. We had dinner in the steakhouse and Italian.....they were good but not awesome. The royal club wins for food and scenery. The specialty restaurants all have salad bars and I am not a fan of these anywhere. Wildlife wise, you can be as interactive as you want to be. We had coatis on our lanai by our choice. We had deer, monkeys, a raccoon, agouti, birds galore. The natural pool was my fave because of all the fish. My mom felt ill laying out by this pool and the lifeguard took her by the hand and escorted her to the beach restaurant and radioed Ricardo. My mom loved him. What service and compassion. We had room service for our last breakfast and it was grand. Ok we broke rules and let a coati join us. It was funny. Thank you Occidental staff, you made my mom happy and I did not mention it but her heart is not working and this was her last trip. Her dr did not know if she would live through it. Your kindness and attention was beyond expectations. I will be back with my husband. To people considering going here, you work hard for vacation money so splurge for the royal. Btw you do not have to tip but you will want to. Prepare to not have a worry in the world while you are there.


    EVALUATION

    Round Indicators

    • december 16 2018
    • Vancouver, Canada
    • Couples

    Little_Potato

    “Beautiful resort next to Xcaret Park”


    My second time at this resort. It has a secluded, tucked-away-in-the-jungle atmosphere. We had monkeys visiting our balcony and coati wandering around the beach chairs. Much quieter than other resorts I've seen in the area. The resort does not have a long beach, so if you want a lot of watersports this is not the place for you. It has a small lagoon, which is better than a beach from my point of view because it is completely private. Beautiful lobby, immaculate rooms and clean pools. Food is good in the buffet and there are 5 restaurants so you don't lack variety. You can easily get to the Xcaret resort right next door, which is good for a full day. The only thing I really don't like about this resort is the pressure they put on you to buy into their timeshare.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • december 16 2018
    • North Vancouver, Canada
    • Couples

    Diane B

    “The best Occidental property we have stayed at”


    Not only was the property beautiful and well maintained ...it was bigger than I thought it was going to be , so lots to do and see. The whole property was surrounded by jungle and wild animals , and next door was the excaret park ( which we didn’t go into this time ) but we heard was awesome .The al la cart restaurant at the Royal Club was superb. What they didn’t have they made for you , and the food was very good quality . We also enjoyed the seafood restaurant and the the senora restaurant .Most of all, it was the people who made you feel so welcome . From the first day we arrived till last . Everyone treated us like royalty and we felt very special . They even decoratd our door and room to help us celebrate our 25 th anniversary We did have a massage as well and Berenice and Minel did a fabulous job too . The spa was great and so was the gym . Nice and spacious Honourable mentions go out to Royal Club conciergeMitzi, Paola , Mari ,Val and Rodrigo Royal Club restaurant William , Daniel , Samuel , Aldo , Susan , the chef was awesome and very accommodating ( and really all the staff who waited on us was very good ( sorry we have forgotten some names )


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Regards,

    EVALUATION

    Round Indicators

    • december 16 2018
    • Couples

    Global728426

    “Vacation”


    They need a family section so the adults can stay in a room with out cry kids we go on vacation to relax not to be kept all night from crying kids an adult section only would be wonderful you would think if you book early you would get a better room we booked in February for a stay in November


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • december 15 2018
    • Solo travel

    鏹 俊

    “tripadvisor”


    my favourite massage provider has always been natureland. always give best service. love them every where. today i drop by at chijmes and had a blast while relaxing for deep tissue massage. my all time favourite. now i feel a lot better. the whole month of knot and muscle spasm is now at ease. thank you.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Regards,

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