Hotel Beach Views  Occidental Grand Xcaret Resort
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Map and location

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo ,   México  


Points of Interest

39 mi  Cancún International Airport

5 minutes Playa del Carmen

36 mi Tulum

25.5 mi Xel-Há

Premios y Reconocimientos

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Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 17182 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

47% Complete

8197

Very good

30% Complete

5239

Average

12% Complete

2069

Poor

5% Complete

942

Very poor

4% Complete

735

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    Round Indicators
    ynobe80 05/19/2019 Couples

    “Quick Birthday Getaway”

    Was so nervous about booking this location. Never been to Mexico. All I can say is the service was IMPECCABLE!!! Everyone was so nice. Especially Jessica and Evelyn at the concierge. They were so accommodating and friendly. Definitely would come back.
    Round Indicators
    robamcclellan 05/19/2019 Couples

    “An amazing experience from start to finish!”

    We went to the Occidental Xcaret for 6 days, May 12th - May 18th. This was our first to Mexico and we could not have picked a better place or time. May is the beginning of their off season but the weather was a nice 84 degrees. The humidity did peak a little and make it feel like low 90s but the breeze from the water always equaled that out. On to the actual resort, Occidental was fantastic. From everything from the service, the food, the activities to the facilities it was just a place of wonder. When we arrived we walked into a huge open air space with a fountain, a river, parrots on perches and a path that stretched all the way to the beach. It was the start of something awesome. From the very onset the personality and care that is given to you, no matter what level you are staying in, from the staff is second to none. I never felt like anyone was "putting on a show" or a smile just to seem nice for the guests. They all seemed to really enjoy what they do and taking care of the people around them. We saw them bending over backwards for us and other guests and saw them laughing and joking with each other when no one was looking. Their attitudes were infectious and their hospitality was some of the best I've ever seen. I've read reviews on here that people were turned off by the sheer size of the Occidental Xcaret property. Personally, this was one of the main reasons we wanted to stay here. Instead of a huge building on the beach like most resorts the Occidental is made up of many different smaller buildings that are all spread out in the jungle. Walking from one side to the other only takes about 5-10 minutes but they also have shuttles constantly going to ferry you around as well. The joy of walking through the paths and seeing parrots, monkeys, coati and more was a unique touch that the "party" resorts just can't match. On a side note, the lack of bugs was completely surprising. We brought those "bug off bracelets" and didn't even use a single one. I don't know what sorcery the Occidental is using to keep bugs away but man is it working! We went during a massive sea weed bloom and the staff did a great job of keeping the beach area clear of it. There wasn't any rotten smell or anything like that. It was noticeable that it was there, but didn't detract from the experience. On the trip to the airport we heard from people staying closer to Cancun that their beaches were almost completely unusable If you're thinking about upgrading at all to the Royal, my advice is to do it. The care and love given to you by the staff is fantastic. Everything from a cool washcloth on a hot day to surprising you with a custom dinner on your final night (I don't know if this is common, but it was awesome). They make it seem like their entire goal in life is to make you happy and it doesn't feel forced. Our wait staff Francisco and Omar (and the others who I know I'm forgetting) made every meal a treat. They would joke with us, offer up great food recommendations, go out of their way to make me items that weren't even on their menu, and the bartender always had a great item ready when I would say "Surprise me!". For the final night I asked if there was anyway they could make me some "authentic mexican" food since we really hadn't had the chance. They ended up surprising us with a 6 course meal, a special table all made up in mexican style, tableside guac made in front of us with burning tequilla and more. It was the perfect way to end an amazing week. Our personal concierges, Paola, Monica and Valeria made sure that everything we had was in order. They set us up with a room overlooking the water and on day two when I asked if I could have a room facing the jungle so I could see the wildlife, they had it ready that same day. When we had an excursion leaving at 710 am they had boxed food dropped off to us the night before so we could get some food before we left. It's that sort of care that made us felt like we were the only ones at the resort. While for the most part everything was great there were of course some things that fell through the cracks. They didn't deter from our vacation at all but I know some people might let it bug them. In our first room, there was a pretty loud air conditioner unit or something going all night long. Not sure what it was, it was coming from the ceiling. In the second room, on two of the days there was a small trail of termites (I believe) going in and out of the bathroom. The staff took care of them though. The Air Conditioning in the Royal Restaurant (Which is beautiful by the way) barely seems like it is on most of the time. We found it was usually cooler sitting outside with the breeze than inside. None of this detracted from the experience too much though, not enough to even take half a star off this review. Overall, we loved it. And we WILL be back. To everyone at the Occidental who might be reading this, Muchas Gracias!
    Round Indicators
    Discover24410004647 05/19/2019 Couples

    “Wow ”

    Wow ,this place has it all ,wildlife ,pools beach ,Mayan ruins, gorgeous rainforest and helpful concierge in the shape of Javier to help you figure out trips best places to go etc ,all staff have been so friendly and all restaurants bars entertainment has been outstanding
    Round Indicators
    MomPlanner12 Amelia Court House, Virginia. 05/18/2019 Family

    “Great resort in Riviera Maya”

    We just returned from a week long trip for me, my husband, and our 18 year old son. This resort was the perfect place to visit in Riviera Maya. The grounds and rooms are spotless and you see tons of staff around always making sure you and the hotel are in good shape. Huge pools with occasional games or contests, water aerobics. I was not expecting much from the beach area due to other reviews, but it was actually bigger than I had pictured and we had a fine swim there. Just not many chairs in that area, no problem finding chair at the pool. Only ate at the buffet restaurants but that was because there was so much to choose from. A ton of choices so you can certainly find something that you want to try. Different themes for each night, Asian, Italian, American, Hawaiian. Concierge was very friendly at first until we turned down his offer of a time share tour. He didn't bother us about it again but definitely wasn't as friendly after that. All staff was very friendly. Literally just down the path from Xcaret. Came back for lunch and a rest before going back. Took Chichen Itza tour booked through the hotel and it was a full day of adventure. The Mexican people definitely cater to the tourists and have the tour/transportation logistics down to a science. I always felt very safe at the resort or on our excursions. Lots of animals at the resort, iguanas, macaws, monkeys. Mayan show in the lobby. Seems like genuine respect for the land and for preserving Mexican history. We would definitely recommend this resort to friends and would stay here again if we ever came back to the area.
    Round Indicators
    Ashleym12777 05/18/2019 Family

    “Perfect vacation”

    Seriously one of my favorite resorts. The staff is beyond accommodating. Everyone is super friendly and the entire resort has so much to do. Paola Pena made our stay incredible with everything she did for us and our 2 year old. Rodrigo was so friendly and helpful with anything we asked. The food was incredible at every restaurant. What a dream. Was so sad to leave.

    EVALUATION

    Round Indicators

    • may 19 2019
    • Couples

    ynobe80

    “Quick Birthday Getaway”


    Was so nervous about booking this location. Never been to Mexico. All I can say is the service was IMPECCABLE!!! Everyone was so nice. Especially Jessica and Evelyn at the concierge. They were so accommodating and friendly. Definitely would come back.


    EVALUATION

    Round Indicators

    • may 19 2019
    • Couples

    robamcclellan

    “An amazing experience from start to finish!”


    We went to the Occidental Xcaret for 6 days, May 12th - May 18th. This was our first to Mexico and we could not have picked a better place or time. May is the beginning of their off season but the weather was a nice 84 degrees. The humidity did peak a little and make it feel like low 90s but the breeze from the water always equaled that out. On to the actual resort, Occidental was fantastic. From everything from the service, the food, the activities to the facilities it was just a place of wonder. When we arrived we walked into a huge open air space with a fountain, a river, parrots on perches and a path that stretched all the way to the beach. It was the start of something awesome. From the very onset the personality and care that is given to you, no matter what level you are staying in, from the staff is second to none. I never felt like anyone was "putting on a show" or a smile just to seem nice for the guests. They all seemed to really enjoy what they do and taking care of the people around them. We saw them bending over backwards for us and other guests and saw them laughing and joking with each other when no one was looking. Their attitudes were infectious and their hospitality was some of the best I've ever seen. I've read reviews on here that people were turned off by the sheer size of the Occidental Xcaret property. Personally, this was one of the main reasons we wanted to stay here. Instead of a huge building on the beach like most resorts the Occidental is made up of many different smaller buildings that are all spread out in the jungle. Walking from one side to the other only takes about 5-10 minutes but they also have shuttles constantly going to ferry you around as well. The joy of walking through the paths and seeing parrots, monkeys, coati and more was a unique touch that the "party" resorts just can't match. On a side note, the lack of bugs was completely surprising. We brought those "bug off bracelets" and didn't even use a single one. I don't know what sorcery the Occidental is using to keep bugs away but man is it working! We went during a massive sea weed bloom and the staff did a great job of keeping the beach area clear of it. There wasn't any rotten smell or anything like that. It was noticeable that it was there, but didn't detract from the experience. On the trip to the airport we heard from people staying closer to Cancun that their beaches were almost completely unusable If you're thinking about upgrading at all to the Royal, my advice is to do it. The care and love given to you by the staff is fantastic. Everything from a cool washcloth on a hot day to surprising you with a custom dinner on your final night (I don't know if this is common, but it was awesome). They make it seem like their entire goal in life is to make you happy and it doesn't feel forced. Our wait staff Francisco and Omar (and the others who I know I'm forgetting) made every meal a treat. They would joke with us, offer up great food recommendations, go out of their way to make me items that weren't even on their menu, and the bartender always had a great item ready when I would say "Surprise me!". For the final night I asked if there was anyway they could make me some "authentic mexican" food since we really hadn't had the chance. They ended up surprising us with a 6 course meal, a special table all made up in mexican style, tableside guac made in front of us with burning tequilla and more. It was the perfect way to end an amazing week. Our personal concierges, Paola, Monica and Valeria made sure that everything we had was in order. They set us up with a room overlooking the water and on day two when I asked if I could have a room facing the jungle so I could see the wildlife, they had it ready that same day. When we had an excursion leaving at 710 am they had boxed food dropped off to us the night before so we could get some food before we left. It's that sort of care that made us felt like we were the only ones at the resort. While for the most part everything was great there were of course some things that fell through the cracks. They didn't deter from our vacation at all but I know some people might let it bug them. In our first room, there was a pretty loud air conditioner unit or something going all night long. Not sure what it was, it was coming from the ceiling. In the second room, on two of the days there was a small trail of termites (I believe) going in and out of the bathroom. The staff took care of them though. The Air Conditioning in the Royal Restaurant (Which is beautiful by the way) barely seems like it is on most of the time. We found it was usually cooler sitting outside with the breeze than inside. None of this detracted from the experience too much though, not enough to even take half a star off this review. Overall, we loved it. And we WILL be back. To everyone at the Occidental who might be reading this, Muchas Gracias!


    EVALUATION

    Round Indicators

    • may 19 2019
    • Couples

    Discover24410004647

    “Wow ”


    Wow ,this place has it all ,wildlife ,pools beach ,Mayan ruins, gorgeous rainforest and helpful concierge in the shape of Javier to help you figure out trips best places to go etc ,all staff have been so friendly and all restaurants bars entertainment has been outstanding


    EVALUATION

    Round Indicators

    • may 18 2019
    • Amelia Court House, Virginia
    • Family

    MomPlanner12

    “Great resort in Riviera Maya”


    We just returned from a week long trip for me, my husband, and our 18 year old son. This resort was the perfect place to visit in Riviera Maya. The grounds and rooms are spotless and you see tons of staff around always making sure you and the hotel are in good shape. Huge pools with occasional games or contests, water aerobics. I was not expecting much from the beach area due to other reviews, but it was actually bigger than I had pictured and we had a fine swim there. Just not many chairs in that area, no problem finding chair at the pool. Only ate at the buffet restaurants but that was because there was so much to choose from. A ton of choices so you can certainly find something that you want to try. Different themes for each night, Asian, Italian, American, Hawaiian. Concierge was very friendly at first until we turned down his offer of a time share tour. He didn't bother us about it again but definitely wasn't as friendly after that. All staff was very friendly. Literally just down the path from Xcaret. Came back for lunch and a rest before going back. Took Chichen Itza tour booked through the hotel and it was a full day of adventure. The Mexican people definitely cater to the tourists and have the tour/transportation logistics down to a science. I always felt very safe at the resort or on our excursions. Lots of animals at the resort, iguanas, macaws, monkeys. Mayan show in the lobby. Seems like genuine respect for the land and for preserving Mexican history. We would definitely recommend this resort to friends and would stay here again if we ever came back to the area.


    EVALUATION

    Round Indicators

    • may 18 2019
    • Family

    Ashleym12777

    “Perfect vacation”


    Seriously one of my favorite resorts. The staff is beyond accommodating. Everyone is super friendly and the entire resort has so much to do. Paola Pena made our stay incredible with everything she did for us and our 2 year old. Rodrigo was so friendly and helpful with anything we asked. The food was incredible at every restaurant. What a dream. Was so sad to leave.


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