Hotel Beach Views  Occidental Grand Xcaret Resort
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Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo ,   México  


Points of Interest

39 mi  Cancun International Airport

5 min. Playa del Carmen

36 mi Tulum

41 km Xel-Há

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Guest reviews.

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Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 14498 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

45% Complete

6612

Very good

31% Complete

4601

Average

12% Complete

1803

Poor

5% Complete

834

Very poor

4% Complete

648

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    Round Indicators
    andyb999111 Shrewsbury, United Kingdom. 05/24/2018 Couples

    “Lovely setting - noisy rooms”

    Lovely nature setting and good choice of culinary experiences. Staff very attentive, friendly and helpful. Nice pools, beach area and restaurants. Noisy rooms (could hear conversations in adjoining rooms). Watch of for the concierges trying to sell you time share opportunities. Dodgy stomach after some of the food.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Dear andyb999111, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

    Round Indicators
    michelle y 05/23/2018 Couples

    “First All inclusive ”

    My husband and I just returned from a 7 night 8 day trip to Occidental at Xcaret. It's a bit of a drive to the resort but well worth the time. The lobby is fantastic and looks out to a Mayan ruin and the ocean. The front desk is quick to tell you where you can't go. The Royal level and first club areas these are timeshare areas. Be sure to carry the map with you. You will get lost. Our building was 22. Each building has resort employees to provide assistance with your stay. Misael Michel is the absolute best on the resort! He is a very friendly and very helpful when you find that you can't find your way. Even though our luggage was lost by the airline the friendly people at the resort made it easier to tolerate no clothing. The jungle is beautiful and the pools are warm as bath water. We enjoyed our time and will be going back.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Hi michelle y, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    Sara F 05/23/2018 Couples

    “Vacation in Paradise”

    This stay was phenomenal and everything was perfect! The staff is beyond accommodating and they strive to make each guest feel welcomed. Each aspect of our vacation was met far beyond our expectations. Thank you for a wonderful vacation.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Hi Sara F, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regads.

    Round Indicators
    mandajane2018 05/23/2018 Couples

    “Great Vacation”

    My husband and I stayed here for 6 days and it was amazing! The resort was large, clean and staff were friendly. One of the reasons we picked this resort was the large variety of bar a food options. We ate at the steak house and it was AMAZING! My husband and I both had the ribeye, if we would have stayed longer we would have went back another night for dinner here. Pacos Tacos, the pizza place, and the Mexican sit down restaurant were all very good as well. The buffet was hit or miss. Some days I found the food to be great while one day we were there it was not good at all and I couldn't really find anything I wanted to eat. They do change it up everyday to offer variety, which is great. All the bar tenders were great and the drinks were very good and although I read a few reviews complaining about the amount of alcohol in them, we did not have this problem. They made perfect! We went to a few of the evening shows and found the entertainment to be very enjoyable. During the evening by the theater and lobby bar they have venders come and set up a little pop up tent market. It was really neat to see the artist hand paint pictures and complete different type souvenirs you can buy. No one there is pushy for you to buy their items, they are just there if you want to browse and buy. The only negative things I would say is I wish there was free Wifi throughout the resort. Also, if it rains while on your visit be very careful. The tile throughout the resort gets EXTREMELY slippery. They do lay down gripped rubber mats in the lobby area but not through out the hotel hallways. I was being very careful because I had already slipped multiple times, and even took my shoes off to get better grip and still slipped and fell and hit my chin and knee on the tile. We will definitely would recommend Occidental at Xcaret to anyone and we be back to this resort!

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Hi mandajane2018, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    jojomom3 Venetia, Pennsylvania. 05/23/2018 Family

    “Family Wedding”

    This resort was the best!!! Not that we have many others to compare it to, but I'm so happy my daughter and her husband picked this resort to have their wedding ceremony and stay for family members. The service was impeccable.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. ! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • may 24 2018
    • Shrewsbury, United Kingdom
    • Couples

    andyb999111

    “Lovely setting - noisy rooms”


    Lovely nature setting and good choice of culinary experiences. Staff very attentive, friendly and helpful. Nice pools, beach area and restaurants. Noisy rooms (could hear conversations in adjoining rooms). Watch of for the concierges trying to sell you time share opportunities. Dodgy stomach after some of the food.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Dear andyb999111, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

    EVALUATION

    Round Indicators

    • may 23 2018
    • Couples

    michelle y

    “First All inclusive ”


    My husband and I just returned from a 7 night 8 day trip to Occidental at Xcaret. It's a bit of a drive to the resort but well worth the time. The lobby is fantastic and looks out to a Mayan ruin and the ocean. The front desk is quick to tell you where you can't go. The Royal level and first club areas these are timeshare areas. Be sure to carry the map with you. You will get lost. Our building was 22. Each building has resort employees to provide assistance with your stay. Misael Michel is the absolute best on the resort! He is a very friendly and very helpful when you find that you can't find your way. Even though our luggage was lost by the airline the friendly people at the resort made it easier to tolerate no clothing. The jungle is beautiful and the pools are warm as bath water. We enjoyed our time and will be going back.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Hi michelle y, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • may 23 2018
    • Couples

    Sara F

    “Vacation in Paradise”


    This stay was phenomenal and everything was perfect! The staff is beyond accommodating and they strive to make each guest feel welcomed. Each aspect of our vacation was met far beyond our expectations. Thank you for a wonderful vacation.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Hi Sara F, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regads.

    EVALUATION

    Round Indicators

    • may 23 2018
    • Couples

    mandajane2018

    “Great Vacation”


    My husband and I stayed here for 6 days and it was amazing! The resort was large, clean and staff were friendly. One of the reasons we picked this resort was the large variety of bar a food options. We ate at the steak house and it was AMAZING! My husband and I both had the ribeye, if we would have stayed longer we would have went back another night for dinner here. Pacos Tacos, the pizza place, and the Mexican sit down restaurant were all very good as well. The buffet was hit or miss. Some days I found the food to be great while one day we were there it was not good at all and I couldn't really find anything I wanted to eat. They do change it up everyday to offer variety, which is great. All the bar tenders were great and the drinks were very good and although I read a few reviews complaining about the amount of alcohol in them, we did not have this problem. They made perfect! We went to a few of the evening shows and found the entertainment to be very enjoyable. During the evening by the theater and lobby bar they have venders come and set up a little pop up tent market. It was really neat to see the artist hand paint pictures and complete different type souvenirs you can buy. No one there is pushy for you to buy their items, they are just there if you want to browse and buy. The only negative things I would say is I wish there was free Wifi throughout the resort. Also, if it rains while on your visit be very careful. The tile throughout the resort gets EXTREMELY slippery. They do lay down gripped rubber mats in the lobby area but not through out the hotel hallways. I was being very careful because I had already slipped multiple times, and even took my shoes off to get better grip and still slipped and fell and hit my chin and knee on the tile. We will definitely would recommend Occidental at Xcaret to anyone and we be back to this resort!


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Hi mandajane2018, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • may 23 2018
    • Venetia, Pennsylvania
    • Family

    jojomom3

    “Family Wedding”


    This resort was the best!!! Not that we have many others to compare it to, but I'm so happy my daughter and her husband picked this resort to have their wedding ceremony and stay for family members. The service was impeccable.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. ! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.