Hotel Beach Views  Occidental Grand Xcaret Resort
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Map and location

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo ,   México  


Points of Interest

39 mi  Cancún International Airport

5 minutes Playa del Carmen

36 mi Tulum

25.5 mi Xel-Há

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 16488 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

47% Complete

7802

Very good

30% Complete

5065

Average

12% Complete

2000

Poor

5% Complete

918

Very poor

4% Complete

703

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    Round Indicators
    Teecee555 02/21/2019 Family

    “Very Beautiful”

    Just returned from one week vacation at this hotel. The food was very good. The hotel grounds were very large but one could easily get around using golf cart pickup sites. Maps of park were at lots of locations if you got lost. What I enjoyed most was the wildlife. The pool was surrounded by trees so you could swim and watch monkeys and iguanas in the trees. The staff at the hotel in all locations were always very friendly . The beach was beautiful but I think global warming has caused the seaweed to multiply massively..the staff were trying so hard to keep the beach free of seaweed..no nets were used to prevent it from coming in the beach to protect the sea wildlife (turtles). The entertainment was good the dancers ,singers and band ..special remarks to a talented trumpet player..all were very talented. A few bad parts were there are not enough chairs at pool and I guess I would like to find hotel where we were not divided by classes..royal, first club and the average joe..if you are average then you don't get the use of two pools, a special section at the beach and not all golf carts will pick you up.I need to give a shout out to the concierge at my building 22. Thank-you Marisol,Hugo,Guillermo and special shout out to Antonio who went out of his way to help me.. Thank-you all of you for making my son feel so special and for making me feel pretty special too! We had a very good time and I would return again because having monkeys running on my balcony was the bomb!
    Round Indicators
    Nicole L Blainville, Canada. 02/21/2019

    “Amazing”

    My partner and I went at the occidental Xcaret from march 17 to the 31st in 2018. We loved the hotel, and found the scenery gorgeous. We enjoyed the jungle and the paths, and seeing monkeys mostly every day was fun. We saw a lot of iguanas also, deers, coatis, and there were a lot of macaws in the hotel setting with added to the atmosphere. We went to the main buffet quite often, and found the food to be good and varied. The variety restaurants were also good, but the service was sometimes lacking. We were forgotten a couple of times (I think) and had to remind of our presence the staff who were sometimes busy chatting with other guests. Aside from that, the staff in the restaurants was nice and friendly. We enjoyed La Hacienda restaurant the most as we loved it's dishes the most, and thought the service was lovely there. Couldn't say much of the bars as we didn't drink that much, but we enjoyed their location, especially the lobby bar, plus the bar that was down the stairs leading to the jungle main path to the ocean. It was relaxing there, plus we often saw the monkeys there. The room we had was very nice on a third floor, so the monkeys were present there too. We could see them pass us by, swinging in the trees like on a highway, it was a blast. The room was clean, of a good size, bathroom very functional ans enough storage place for all our clothing. Just one problem though, if you go on the nice balcony and close the door, you'll lock yourself outside. I find that unpractical and even though I knew, I alas locked myself not once but twice. Cavalry came to the rescue. I read a lot of negative reviews about the beach, and yes, it's small, man-made and the water is shallow. But it's ok. Unless you went there specifically for the fabulous beaches of playa del Carmen and forgot to read the reviews. I found that the adult pool was very nice, no loud music, only the sound of waves, birds, faraway motor boats and low conversations. Much better than the beach. We ate at the beach club buffet most of the time at lunch, it was really beautiful there by the sea. We had bought an unlimited pass for Xcaret park and went mostly every day. We loved the park. And we loved the fact that we had some private entrances on the premises and could go whenever we wanted, when the park was open of course. We went to swim in the denotes and in the rivers, we walked al over the place, it's really huge but there are maps everywhere and signs, after the first day it's easy to find your way. We went to the night show not once but twice, it was astonishingly beautiful, classy and also cleverly done. I was deeply enthralled the whole time as was my partner. We visited the cemetery in the park, colourful and original. We took long walks on the site of the hotel. We found the site absolutely amazing. I will try to post a few pictures.
    Round Indicators
    carriesteward Nova Scotia, Canada. 02/21/2019 Couples

    “Great Family Vacation”

    Resort was decent, pools were great, beach was very lacking - however was booked for more of a jungle experience. Eco park was fabulous, be sure and take the cave swim to your right, not the left one. First club reception is impeccable, bartenders could use a little more training, especially with fully blending drinks. Food was quite good, and A La Carte was nice and a little more lapse than the usual resort.
    Round Indicators
    Cesar F 02/21/2019 Couples

    “Mediocre service but comfortable stay”

    Didn't like the fact that there were no ice machines anywhere in the building that were working. Staff is cold and rigid at reception desk when we arrived. They WILL immediately try and corral you into a sales reception to buy excursions or time sharing so beware. The concierge they mention isn't really a concierge but just another salesman. They all know your name and have you on the list. This hotel group really pushes time sharing!!
    Round Indicators
    were2busy Providence, Rhode Island. 02/21/2019 Couples

    “Fun Trip”

    Beautiful resort in a great location with amazing wildlife , comfortable rooms, average food, poor beach, typically a friendly staff with a few exceptions. Overall a great experience will return again someday.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It will be our pleasure to welcome you once again. Regards,

    EVALUATION

    Round Indicators

    • february 21 2019
    • Family

    Teecee555

    “Very Beautiful”


    Just returned from one week vacation at this hotel. The food was very good. The hotel grounds were very large but one could easily get around using golf cart pickup sites. Maps of park were at lots of locations if you got lost. What I enjoyed most was the wildlife. The pool was surrounded by trees so you could swim and watch monkeys and iguanas in the trees. The staff at the hotel in all locations were always very friendly . The beach was beautiful but I think global warming has caused the seaweed to multiply massively..the staff were trying so hard to keep the beach free of seaweed..no nets were used to prevent it from coming in the beach to protect the sea wildlife (turtles). The entertainment was good the dancers ,singers and band ..special remarks to a talented trumpet player..all were very talented. A few bad parts were there are not enough chairs at pool and I guess I would like to find hotel where we were not divided by classes..royal, first club and the average joe..if you are average then you don't get the use of two pools, a special section at the beach and not all golf carts will pick you up.I need to give a shout out to the concierge at my building 22. Thank-you Marisol,Hugo,Guillermo and special shout out to Antonio who went out of his way to help me.. Thank-you all of you for making my son feel so special and for making me feel pretty special too! We had a very good time and I would return again because having monkeys running on my balcony was the bomb!


    EVALUATION

    Round Indicators

    • february 21 2019
    • Blainville, Canada

    Nicole L

    “Amazing”


    My partner and I went at the occidental Xcaret from march 17 to the 31st in 2018. We loved the hotel, and found the scenery gorgeous. We enjoyed the jungle and the paths, and seeing monkeys mostly every day was fun. We saw a lot of iguanas also, deers, coatis, and there were a lot of macaws in the hotel setting with added to the atmosphere. We went to the main buffet quite often, and found the food to be good and varied. The variety restaurants were also good, but the service was sometimes lacking. We were forgotten a couple of times (I think) and had to remind of our presence the staff who were sometimes busy chatting with other guests. Aside from that, the staff in the restaurants was nice and friendly. We enjoyed La Hacienda restaurant the most as we loved it's dishes the most, and thought the service was lovely there. Couldn't say much of the bars as we didn't drink that much, but we enjoyed their location, especially the lobby bar, plus the bar that was down the stairs leading to the jungle main path to the ocean. It was relaxing there, plus we often saw the monkeys there. The room we had was very nice on a third floor, so the monkeys were present there too. We could see them pass us by, swinging in the trees like on a highway, it was a blast. The room was clean, of a good size, bathroom very functional ans enough storage place for all our clothing. Just one problem though, if you go on the nice balcony and close the door, you'll lock yourself outside. I find that unpractical and even though I knew, I alas locked myself not once but twice. Cavalry came to the rescue. I read a lot of negative reviews about the beach, and yes, it's small, man-made and the water is shallow. But it's ok. Unless you went there specifically for the fabulous beaches of playa del Carmen and forgot to read the reviews. I found that the adult pool was very nice, no loud music, only the sound of waves, birds, faraway motor boats and low conversations. Much better than the beach. We ate at the beach club buffet most of the time at lunch, it was really beautiful there by the sea. We had bought an unlimited pass for Xcaret park and went mostly every day. We loved the park. And we loved the fact that we had some private entrances on the premises and could go whenever we wanted, when the park was open of course. We went to swim in the denotes and in the rivers, we walked al over the place, it's really huge but there are maps everywhere and signs, after the first day it's easy to find your way. We went to the night show not once but twice, it was astonishingly beautiful, classy and also cleverly done. I was deeply enthralled the whole time as was my partner. We visited the cemetery in the park, colourful and original. We took long walks on the site of the hotel. We found the site absolutely amazing. I will try to post a few pictures.


    EVALUATION

    Round Indicators

    • february 21 2019
    • Nova Scotia, Canada
    • Couples

    carriesteward

    “Great Family Vacation”


    Resort was decent, pools were great, beach was very lacking - however was booked for more of a jungle experience. Eco park was fabulous, be sure and take the cave swim to your right, not the left one. First club reception is impeccable, bartenders could use a little more training, especially with fully blending drinks. Food was quite good, and A La Carte was nice and a little more lapse than the usual resort.


    EVALUATION

    Round Indicators

    • february 21 2019
    • Couples

    Cesar F

    “Mediocre service but comfortable stay”


    Didn't like the fact that there were no ice machines anywhere in the building that were working. Staff is cold and rigid at reception desk when we arrived. They WILL immediately try and corral you into a sales reception to buy excursions or time sharing so beware. The concierge they mention isn't really a concierge but just another salesman. They all know your name and have you on the list. This hotel group really pushes time sharing!!


    EVALUATION

    Round Indicators

    • february 21 2019
    • Providence, Rhode Island
    • Couples

    were2busy

    “Fun Trip”


    Beautiful resort in a great location with amazing wildlife , comfortable rooms, average food, poor beach, typically a friendly staff with a few exceptions. Overall a great experience will return again someday.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It will be our pleasure to welcome you once again. Regards,

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