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Hotel Beach Views  Occidental Grand Xcaret Resort
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Map and location

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo ,   México  


Points of Interest

39 mi  Cancún International Airport

5 minutes Playa del Carmen

36 mi Tulum

25.5 mi Xel-Há

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 18455 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

8957

Very good

29% Complete

5530

Average

11% Complete

2191

Poor

5% Complete

992

Very poor

4% Complete

786

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    Round Indicators
    brendagX1260BL 12/11/2019 Family

    “Amazing service”

    Had an amazing time. Service was great! Victor P. (Our server) was super attentive and always provided superb service! He also gave great recommendations for us to enjoy throughout the whole resort. We can’t wait to come back!
    Round Indicators
    Passport66097525822 12/09/2019 Couples

    “One of the Best resorts we have been too in Riviera Maya”

    Excellent food, Outstanding Service in a big and beautiful resort. It checked all the boxes which is not an easy accomplishment. You have to try the Pizza and Tacos. Rigoberto, Juan Carlos, Fermin, Hector, and Eduardo make it an awesome fun time. They even made a birthday cake for our friends birthday!! Great surprise. The activities pool is also a lot of fun due to the hard work of Gustavo, Anna, Zoey, Cristo, and Emmanuelle.There are lots of lounge chairs around the pool so you will always find one. Saturday is foam party day at the activities pool. You must try this! They will keep you entertained all day long. They are definitely an asset to Occidental. Lots of wildlife here also makes for many unexpected visits. We had a monkey visit our patio every morning-very cool! No reservations at the A-La-Cartes is also an added bonus. Very close to Playa Del Carmen. Try this resort and you will not regret it!! We will definitely be back!

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    1coopie1 12/09/2019 Couples

    “Love all the animals.”

    Love this place and will keep coming back.The weather was perfect.Was not sure about late November. Was at a different pool ever day.The only downfall was that they got rid of caned beer at the bars and the wife and I both hate draft.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Kind Regards.

    Round Indicators
    lightweight136 Levittown, New York. 12/09/2019

    “The nature is amazing”

    The location and the nature is amazing..... beautiful spot. Food and service could be better. Clean nice location. the shows are pretty good too. Disco needs some help. I would give it another shot just because you can walk to the park.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. And you are right in regards of the "Xcaret Park" it looks like an extension of our hotel, since is so close and you can go just walking or having the boat ride! The Unlimited Experience is the best option to enjoy the park everyday as you enjoy the resort. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    CHall_greenville south carolina. 12/09/2019

    “Breathtaking, amazing resort and people”

    Spent 5 nights in a Royal Level, two room suite. The service, grounds, and hospitality were absolutely 5 stars. The Royal level upgrade is worth every penny. All of the staff in the royal level was courteous, helpful, and always smiling. Special shout out to Moses for a tour around the property and he fabulous personality.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We truly appreciate your comments about our Royal Level. I agree with you that our Royal staff is recognized for the high level of attention they have with our guests offering them a treatment worthy of royalty. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Kind Regards,

    EVALUATION

    Round Indicators

    • december 11 2019
    • Family

    brendagX1260BL

    “Amazing service”


    Had an amazing time. Service was great! Victor P. (Our server) was super attentive and always provided superb service! He also gave great recommendations for us to enjoy throughout the whole resort. We can’t wait to come back!


    EVALUATION

    Round Indicators

    • december 9 2019
    • Couples

    Passport66097525822

    “One of the Best resorts we have been too in Riviera Maya”


    Excellent food, Outstanding Service in a big and beautiful resort. It checked all the boxes which is not an easy accomplishment. You have to try the Pizza and Tacos. Rigoberto, Juan Carlos, Fermin, Hector, and Eduardo make it an awesome fun time. They even made a birthday cake for our friends birthday!! Great surprise. The activities pool is also a lot of fun due to the hard work of Gustavo, Anna, Zoey, Cristo, and Emmanuelle.There are lots of lounge chairs around the pool so you will always find one. Saturday is foam party day at the activities pool. You must try this! They will keep you entertained all day long. They are definitely an asset to Occidental. Lots of wildlife here also makes for many unexpected visits. We had a monkey visit our patio every morning-very cool! No reservations at the A-La-Cartes is also an added bonus. Very close to Playa Del Carmen. Try this resort and you will not regret it!! We will definitely be back!


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • december 9 2019
    • Couples

    1coopie1

    “Love all the animals.”


    Love this place and will keep coming back.The weather was perfect.Was not sure about late November. Was at a different pool ever day.The only downfall was that they got rid of caned beer at the bars and the wife and I both hate draft.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Kind Regards.

    EVALUATION

    Round Indicators

    • december 9 2019
    • Levittown, New York

    lightweight136

    “The nature is amazing”


    The location and the nature is amazing..... beautiful spot. Food and service could be better. Clean nice location. the shows are pretty good too. Disco needs some help. I would give it another shot just because you can walk to the park.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. And you are right in regards of the "Xcaret Park" it looks like an extension of our hotel, since is so close and you can go just walking or having the boat ride! The Unlimited Experience is the best option to enjoy the park everyday as you enjoy the resort. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • december 9 2019
    • south carolina

    CHall_greenville

    “Breathtaking, amazing resort and people”


    Spent 5 nights in a Royal Level, two room suite. The service, grounds, and hospitality were absolutely 5 stars. The Royal level upgrade is worth every penny. All of the staff in the royal level was courteous, helpful, and always smiling. Special shout out to Moses for a tour around the property and he fabulous personality.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We truly appreciate your comments about our Royal Level. I agree with you that our Royal staff is recognized for the high level of attention they have with our guests offering them a treatment worthy of royalty. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Kind Regards,

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