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Hotel Beach Views  Occidental Grand Xcaret Resort
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Map and location

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo ,   México  


Points of Interest

39 mi  Cancún International Airport

5 minutes Playa del Carmen

36 mi Tulum

25.5 mi Xel-Há

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 18693 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

9085

Very good

29% Complete

5587

Average

11% Complete

2212

Poor

5% Complete

1009

Very poor

4% Complete

800

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    Round Indicators
    magdalenamE2634PF 01/23/2020 Family

    “Occidental”

    We are staying at the xcaret location with two small children. We have forgotten sunglasses for our little one and could not find any at the resort. Mariel Castro went out of her way and has found glasses for our daughter after work outside the resort! Thank you so much! Five stars!!!
    Round Indicators
    J2934DZceciliac 01/22/2020 Family

    “Definitely Recommend”

    Our stay at Occidental has been excellent! Staff goes above and beyond to make every encounter memorable. An extra thanks to Gerardo Martinez and Victor Poot, who assisted us at La Buffet. They were sweet, funny and made sure our drinks were never empty. We thank the hotel and their employees for all services received. Check in and out was easy and very convenient.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    Lynn H San Diego, California. 01/22/2020

    “I travel every month and this was one of the best trips ever!”

    The Occidental X-Caret experience is like none other. From the moment you step off the plane until you re enter the REAL WORLD it's magical. Located in the jungle right next to azure seas with perfect weather. We went in the off season, (January) Jungle animals walk, swing and slither by on occasion. The bedding, service and food were incredible. It's in the best location if you are a person who loves adventure. It's right next to X-Plor adventure park with cave swimming, ATV adventures and zip lining that goes on for 1.5 hours. Ziplines go above the jungle, through the jungle and some end in the water. All inclusive meals include: Italian, Mexican, fish, Steak, Asian etc. All are top notch. The staff was the best I've seen from the gardeners and house keepers to the bell men and office staff. Everyone is smiling at all times. Lifts your spirits every day. The beaches are well groomed and filled with comfy canopy beds, hammocks, lounge chairs and beach bungalows. We stayed in the ROYAL section of the hotel in a suite and had our own pool, jacquzzi and restaurant and beach.... Our bellman was Carlos (CHARLIE) and it was like he was put on this planet to meet our every need. He psychically knew what we needed before we knew. His last name was either Iuitz or Ventura. they were both great. The cost of our booking was under $1400 for 6 days and included a suite,meals and drinks, flights from San Diego, airport shuttles and entrance into X-Caret theme park which is right next door. It was really hard to leave Occidental X-Caret in Playa del Carmen after 6 days. I had re-entry shock.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We truly appreciate your comments about our Royal Level. I agree with you that our Royal staff is recognized for the high level of attention they have with our guests offering them a treatment worthy of royalty. I am charmed reading that you have enjoyed our wide variety of culinary offers that we have in the hotel. The five specialty restaurants that do not require reservations. They include the steak house, the Mexican gourmet restaurant, the Mediterranean restaurant, the oriental restaurant and our seafood restaurant. They are all hugely popular with guests, often receiving great feedback. Our main buffet is quite popular as well, since we change the theme every night. Our beach club restaurant, snack bar, Paco’s Tacos and La Piazza are popular for snacks. I really hope that you tried all of them! It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Kind Regards,

    Round Indicators
    Beverley N Ontario. 01/21/2020

    “Big hotel with small hotel feel”

    Air Transat’s Xcaret Occidental Great hotel...quite large hotel with a small hotel feel! The planning and attention to detail everywhere is excellent. The strongest point in Xcaret Occidental is their fabulous staff and the resorts commitment to keeping the place clean everywhere!! Bonus points for both those. The choice and quality in restaurants is also above the average. I particularly enjoyed The Oriental restaurant and sushi with lots of non sushi items. Even the Saki is included. You can enjoy breakfast and lunch right at the beach or at a the larger buffet. The beach the pools and the resort are both set up perfectly for families and there are lots of both! However, you never felt inundated with kids/families. This small resort feel comes at the expense of a lot of walking to get around. My 10,000 steps was easily completed by 1pm each day. There is a tram to save walking but I never seemed to find it when I wanted a ride. Good fun to see the wildlife just hanging out although the monkeys can get quite brazen. Rooms large and comfortable and as everywhere...clean. Another strong point is the easy on site access to the famous park Xcaret Experience. Well worth participating in. Would l recommend Xcaret Occidental...absolutely !!!..as long as you can accept a lot of walking and families having fun!!

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It is wonderful to read that we met and exceeded your expectations. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. And you are right in regards of the "Xcaret Park" it looks like an extension of our hotel, since is so close and you can go just walking or having the boat ride! The Unlimited Experience is the best option to enjoy the park everyday as you enjoy the resort. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Kind Regards.

    Round Indicators
    Inspiration510733 01/21/2020

    “Will definitely go back!”

    This was our first trip to an all-inclusive in Mexico. We loved this resort! A unique jungle experience. Our kids are 8 and 11 and they loved it. We loved walking between the different buildings, pools and restaurants through the jungle seeing deer, monkeys, racoons, flamingoes and the hotel parrots. The food was awesome. So much to choose from. No reservations needed. No need to wait for the buffet. Only had a minimal wait one night for one of the a la carte restaurants. Minimal dress code - men had to wear closed toe shoes for the evening meals. Right next door to the Xcaret park and so close to other awesome attractions - Tulum, Rio secreto, dolphin swims. The resort had a man made inlet off the ocean for swimming as the natural beach is rocky. The are some fish to view for kid friendly snorkeling. All the staff were so friendly and helpful. We loved our concierge team at Building 18. A big shout out to Mark, Katia, Jack and Geoff. Mark really went above and beyond to help us get the most of our experience. We will be back!

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. And you are right in regards of the "Xcaret Park" it looks like an extension of our hotel, since is so close and you can go just walking or having the boat ride! The Unlimited Experience is the best option to enjoy the park everyday as you enjoy the resort. It is so glad to hear that you are coming back! It will be our pleasure to welcome you once again. Kind Regards,

    EVALUATION

    Round Indicators

    • january 23 2020
    • Family

    magdalenamE2634PF

    “Occidental”


    We are staying at the xcaret location with two small children. We have forgotten sunglasses for our little one and could not find any at the resort. Mariel Castro went out of her way and has found glasses for our daughter after work outside the resort! Thank you so much! Five stars!!!


    EVALUATION

    Round Indicators

    • january 22 2020
    • Family

    J2934DZceciliac

    “Definitely Recommend”


    Our stay at Occidental has been excellent! Staff goes above and beyond to make every encounter memorable. An extra thanks to Gerardo Martinez and Victor Poot, who assisted us at La Buffet. They were sweet, funny and made sure our drinks were never empty. We thank the hotel and their employees for all services received. Check in and out was easy and very convenient.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • january 22 2020
    • San Diego, California

    Lynn H

    “I travel every month and this was one of the best trips ever!”


    The Occidental X-Caret experience is like none other. From the moment you step off the plane until you re enter the REAL WORLD it's magical. Located in the jungle right next to azure seas with perfect weather. We went in the off season, (January) Jungle animals walk, swing and slither by on occasion. The bedding, service and food were incredible. It's in the best location if you are a person who loves adventure. It's right next to X-Plor adventure park with cave swimming, ATV adventures and zip lining that goes on for 1.5 hours. Ziplines go above the jungle, through the jungle and some end in the water. All inclusive meals include: Italian, Mexican, fish, Steak, Asian etc. All are top notch. The staff was the best I've seen from the gardeners and house keepers to the bell men and office staff. Everyone is smiling at all times. Lifts your spirits every day. The beaches are well groomed and filled with comfy canopy beds, hammocks, lounge chairs and beach bungalows. We stayed in the ROYAL section of the hotel in a suite and had our own pool, jacquzzi and restaurant and beach.... Our bellman was Carlos (CHARLIE) and it was like he was put on this planet to meet our every need. He psychically knew what we needed before we knew. His last name was either Iuitz or Ventura. they were both great. The cost of our booking was under $1400 for 6 days and included a suite,meals and drinks, flights from San Diego, airport shuttles and entrance into X-Caret theme park which is right next door. It was really hard to leave Occidental X-Caret in Playa del Carmen after 6 days. I had re-entry shock.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We truly appreciate your comments about our Royal Level. I agree with you that our Royal staff is recognized for the high level of attention they have with our guests offering them a treatment worthy of royalty. I am charmed reading that you have enjoyed our wide variety of culinary offers that we have in the hotel. The five specialty restaurants that do not require reservations. They include the steak house, the Mexican gourmet restaurant, the Mediterranean restaurant, the oriental restaurant and our seafood restaurant. They are all hugely popular with guests, often receiving great feedback. Our main buffet is quite popular as well, since we change the theme every night. Our beach club restaurant, snack bar, Paco’s Tacos and La Piazza are popular for snacks. I really hope that you tried all of them! It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Kind Regards,

    EVALUATION

    Round Indicators

    • january 21 2020
    • Ontario

    Beverley N

    “Big hotel with small hotel feel”


    Air Transat’s Xcaret Occidental Great hotel...quite large hotel with a small hotel feel! The planning and attention to detail everywhere is excellent. The strongest point in Xcaret Occidental is their fabulous staff and the resorts commitment to keeping the place clean everywhere!! Bonus points for both those. The choice and quality in restaurants is also above the average. I particularly enjoyed The Oriental restaurant and sushi with lots of non sushi items. Even the Saki is included. You can enjoy breakfast and lunch right at the beach or at a the larger buffet. The beach the pools and the resort are both set up perfectly for families and there are lots of both! However, you never felt inundated with kids/families. This small resort feel comes at the expense of a lot of walking to get around. My 10,000 steps was easily completed by 1pm each day. There is a tram to save walking but I never seemed to find it when I wanted a ride. Good fun to see the wildlife just hanging out although the monkeys can get quite brazen. Rooms large and comfortable and as everywhere...clean. Another strong point is the easy on site access to the famous park Xcaret Experience. Well worth participating in. Would l recommend Xcaret Occidental...absolutely !!!..as long as you can accept a lot of walking and families having fun!!


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It is wonderful to read that we met and exceeded your expectations. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. And you are right in regards of the "Xcaret Park" it looks like an extension of our hotel, since is so close and you can go just walking or having the boat ride! The Unlimited Experience is the best option to enjoy the park everyday as you enjoy the resort. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Kind Regards.

    EVALUATION

    Round Indicators

    • january 21 2020

    Inspiration510733

    “Will definitely go back!”


    This was our first trip to an all-inclusive in Mexico. We loved this resort! A unique jungle experience. Our kids are 8 and 11 and they loved it. We loved walking between the different buildings, pools and restaurants through the jungle seeing deer, monkeys, racoons, flamingoes and the hotel parrots. The food was awesome. So much to choose from. No reservations needed. No need to wait for the buffet. Only had a minimal wait one night for one of the a la carte restaurants. Minimal dress code - men had to wear closed toe shoes for the evening meals. Right next door to the Xcaret park and so close to other awesome attractions - Tulum, Rio secreto, dolphin swims. The resort had a man made inlet off the ocean for swimming as the natural beach is rocky. The are some fish to view for kid friendly snorkeling. All the staff were so friendly and helpful. We loved our concierge team at Building 18. A big shout out to Mark, Katia, Jack and Geoff. Mark really went above and beyond to help us get the most of our experience. We will be back!


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. And you are right in regards of the "Xcaret Park" it looks like an extension of our hotel, since is so close and you can go just walking or having the boat ride! The Unlimited Experience is the best option to enjoy the park everyday as you enjoy the resort. It is so glad to hear that you are coming back! It will be our pleasure to welcome you once again. Kind Regards,

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