Hotel Pool  Occidental Grand Nuevo Vallarta Resort
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Map and location

Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Points of Interest

7 mi Gustavo Díaz Ordaz International Airport

109 yards Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

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Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 4699 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

52% Complete

2477

Very good

30% Complete

1451

Average

9% Complete

448

Poor

3% Complete

183

Very poor

2% Complete

140

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    Round Indicators
    murreyhall Red Deer, Canada. 03/22/2019 Couples

    “Occidental Nuevo Vallatra”

    Not real good toilet for wheelchair user. i rented a commode. The toilets are square, Not much seating area. Also the beds are quite high for to transfer into. Also some steep amps throughout the resort. The stall and food are excellent, very friendly.
    Round Indicators
    alanezra2012 03/22/2019 Family

    “Amazing resort and lots of friendly people!”

    The family and I visited this place for the first time! It was amazing. The entire staff of this hotel were super nice and helped us out with anything we asked. Everyone was able to answer our questions. Best part of the stay were the drinks. Much appreciation to Miguel Duran and Agustin Loza, the bartenders by the pool. These two guys know to tend to their people around their area. They both created some good drinks I've never had or tasted before. Their humor is out of this place which made every day fun and exciting to socialize with them. Another two great bartenders were Julio Zarate and Stephanie in the main lobby bar. Its amazing how staying for a while you meet some great and outgoing people like these four who I socialized alot of my time at the bars. Overall everyone was great and especially the food.
    Round Indicators
    eugeniae455 03/22/2019 Family

    “Enjoyable stay”

    We spent 6 days at the hotel and premises and really enjoyed it. The most memorable part is the staff - they made our day every single day - it felt they knew us personally. Big thank you to: - Danny for entertaining us - Vincento and Gabriella for amazing dance classes; - Jessica for making our daughter feel special even though she ended up not visiting the kids club; - Rafael for his friendly and impeccable service at Los Olivos - Naty for clear instructions on how to get to the town - and many barmen, waiters, cooks and housekeepers whose names we do not remember! We will sure come back.

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Eugenia, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    BoardingPass81044 03/22/2019 Family

    “Royal level”

    We stayed at this resort for 4 nights. Beach is beautiful and you can walk in both directions. We stayed on the Royal Level 6th floor and the restaurant was above our room. We never slept. All night you could hear banging, dropping items on the floor, furniture moving. I do not recommend getting a room under the restaurant. The hotel only has a few balcony’s but they aren’t for royal level. That’s one think I missed was my balcony.

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, We first would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your holidays and for sharing your comments on your experience among us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    fircrest122 Tacoma, Washington. 03/21/2019 Couples

    “Lots of Fun!”

    This was our second time to this hotel and won't be our last. We had a great time. Only 1 afternoon of a few clouds...weather perfect! We were there for 15 days and met so many nice vacationers and staff members. We love taking our hour long walk on the beach every morning. We spend most of the time by the pool. Vincente and his crew all did a marvelous job of entertaining us every day. They even came around the pool and cleaned our sunglasses, and brought small smoothies to us every day. We went on the daily bike ride with Alberto, and he took us to Vallarta Adventures for a mini tour. Wish we would of done the other free bike tours they offered...next time! We also loved talking to Gabriella...she wants to learn English. My husband also really enjoyed playing the water volleyball and water polo...and many of the fun crazy games they had. The belly flop contest was my favorite! We also want to thank the wait pool bar staff. Fernando...aka Pee Wee, Luis, Miguel, and all the bartenders. Our drinks were rarely empty and very tasty! We always like a balcony where we go, but the Occidental has very few. We discovered you could open up the big window in your room and it almost felt like you were on a balcony! Speaking of our room the maid did a wonderful job every day of keeping it clean. We really enjoyed the food here. We especially liked the Mexican restaurant and just love the soup with all the toppings. One night that is all I had...except several churros and the little creme filled donuts...so good! We have very little to complain about....men having to wear long pants and shoes is annoying to attend the specialty restaurants. We're on vacation and that's the last thing my husband wants to put on. We were thankful he didn't have to do that at the Mexican restaurant. I think nice shorts and a collared shirt should be fine. We were also bothered by the amount of smoking in and around the pool and in the entertainment area and lobby bar. It's very offensive to many of us and I really don't want to smell a stinky cigar or cigarette or see ashes in the pool. We couldn't even sit in the lobby bar because it bothered us so much. I think they should designate a few spots down by the ocean for people to go. They do that at the Barcelo in Ixtapa and in Cabo, and it works. Enough of complaining....this is a wonderful place and we will definitely be back. Thank you for such a fun time!

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, Firstly, we would like to thank you for choosing for second time our Occidental Nuevo Vallarta hotel for your holidays, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you once again for making us your choice hotel and for your constructive critics; it would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • march 22 2019
    • Red Deer, Canada
    • Couples

    murreyhall

    “Occidental Nuevo Vallatra”


    Not real good toilet for wheelchair user. i rented a commode. The toilets are square, Not much seating area. Also the beds are quite high for to transfer into. Also some steep amps throughout the resort. The stall and food are excellent, very friendly.


    EVALUATION

    Round Indicators

    • march 22 2019
    • Family

    alanezra2012

    “Amazing resort and lots of friendly people!”


    The family and I visited this place for the first time! It was amazing. The entire staff of this hotel were super nice and helped us out with anything we asked. Everyone was able to answer our questions. Best part of the stay were the drinks. Much appreciation to Miguel Duran and Agustin Loza, the bartenders by the pool. These two guys know to tend to their people around their area. They both created some good drinks I've never had or tasted before. Their humor is out of this place which made every day fun and exciting to socialize with them. Another two great bartenders were Julio Zarate and Stephanie in the main lobby bar. Its amazing how staying for a while you meet some great and outgoing people like these four who I socialized alot of my time at the bars. Overall everyone was great and especially the food.


    EVALUATION

    Round Indicators

    • march 22 2019
    • Family

    eugeniae455

    “Enjoyable stay”


    We spent 6 days at the hotel and premises and really enjoyed it. The most memorable part is the staff - they made our day every single day - it felt they knew us personally. Big thank you to: - Danny for entertaining us - Vincento and Gabriella for amazing dance classes; - Jessica for making our daughter feel special even though she ended up not visiting the kids club; - Rafael for his friendly and impeccable service at Los Olivos - Naty for clear instructions on how to get to the town - and many barmen, waiters, cooks and housekeepers whose names we do not remember! We will sure come back.


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Eugenia, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • march 22 2019
    • Family

    BoardingPass81044

    “Royal level”


    We stayed at this resort for 4 nights. Beach is beautiful and you can walk in both directions. We stayed on the Royal Level 6th floor and the restaurant was above our room. We never slept. All night you could hear banging, dropping items on the floor, furniture moving. I do not recommend getting a room under the restaurant. The hotel only has a few balcony’s but they aren’t for royal level. That’s one think I missed was my balcony.


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, We first would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your holidays and for sharing your comments on your experience among us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • march 21 2019
    • Tacoma, Washington
    • Couples

    fircrest122

    “Lots of Fun!”


    This was our second time to this hotel and won't be our last. We had a great time. Only 1 afternoon of a few clouds...weather perfect! We were there for 15 days and met so many nice vacationers and staff members. We love taking our hour long walk on the beach every morning. We spend most of the time by the pool. Vincente and his crew all did a marvelous job of entertaining us every day. They even came around the pool and cleaned our sunglasses, and brought small smoothies to us every day. We went on the daily bike ride with Alberto, and he took us to Vallarta Adventures for a mini tour. Wish we would of done the other free bike tours they offered...next time! We also loved talking to Gabriella...she wants to learn English. My husband also really enjoyed playing the water volleyball and water polo...and many of the fun crazy games they had. The belly flop contest was my favorite! We also want to thank the wait pool bar staff. Fernando...aka Pee Wee, Luis, Miguel, and all the bartenders. Our drinks were rarely empty and very tasty! We always like a balcony where we go, but the Occidental has very few. We discovered you could open up the big window in your room and it almost felt like you were on a balcony! Speaking of our room the maid did a wonderful job every day of keeping it clean. We really enjoyed the food here. We especially liked the Mexican restaurant and just love the soup with all the toppings. One night that is all I had...except several churros and the little creme filled donuts...so good! We have very little to complain about....men having to wear long pants and shoes is annoying to attend the specialty restaurants. We're on vacation and that's the last thing my husband wants to put on. We were thankful he didn't have to do that at the Mexican restaurant. I think nice shorts and a collared shirt should be fine. We were also bothered by the amount of smoking in and around the pool and in the entertainment area and lobby bar. It's very offensive to many of us and I really don't want to smell a stinky cigar or cigarette or see ashes in the pool. We couldn't even sit in the lobby bar because it bothered us so much. I think they should designate a few spots down by the ocean for people to go. They do that at the Barcelo in Ixtapa and in Cabo, and it works. Enough of complaining....this is a wonderful place and we will definitely be back. Thank you for such a fun time!


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, Firstly, we would like to thank you for choosing for second time our Occidental Nuevo Vallarta hotel for your holidays, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you once again for making us your choice hotel and for your constructive critics; it would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

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