Hotel Pool  Occidental Grand Nuevo Vallarta Resort
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Map and location

Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Points of Interest

7 mi Gustavo Díaz Ordaz International Airport

109 yards Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 4394 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

52% Complete

2302

Very good

30% Complete

1362

Average

9% Complete

424

Poor

4% Complete

176

Very poor

2% Complete

131

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    Round Indicators
    Vacation45301719289 Manchester, United Kingdom. 01/18/2019 Couples

    “Very Good”

    Hotel very good for couples and families. Upgrading to Royal level was good for use of Royal restaurant and pool + Wifi for whole time there. Slight negatives were the food in royal restaurant was sometimes a bit cold. I think it was prepared in another kitchen and brought up. Royal pool, sometimes I think other people came and sat around and used this pool who were not entitled but as it was quiet it was not a problem.Main bar in the evening could have used more staff, sometimes there were no wait staff and only one barman who worked tirelessly to make the drinks for the queue at the bar and continue to smile and be very friendly.
    Round Indicators
    mtnsunsam Minneapolis, Minnesota. 01/18/2019 Family

    “Amenities Need Updating”

    Have stayed at this hotel for several years and they are not having a good year. Boogie boards weren't available this year - asked the staff and they said "maybe in 5 days, maybe in 10 days" - not helpful if you are there for only a week. Stand-up paddle board paddles were broken and dangerous. We took 3 bicycles on the path toward Bucerias and more than 3 miles from the hotel, 2 of the bicycles stopped working. The gear on one bike just stopped functioning entirely and another got a flat. We had to walk back and no one on staff seemed to care - we were just told we shouldn't have gone so far. Food at the buffet wasn't replenished quickly and lines to be seated were long. Variety and quality was generally good. The ice cream machine at lunch only worked half of the days of our stay. Music at the pool was unnecessarily loud all day - it doesn't need to have a club-like atmosphere. Rooms were cleaned early in the day this year (a plus). A/C worked great. Weather was perfect as always.
    Round Indicators
    JackP2500 01/17/2019 Couples

    “Lovely Resort well designed and Landscaped!”

    The Trees and Vegetation, Landscaping and maintenance of the Resort was second to none, The Constuciton Underway was a nuisance however but the staff was quite friendly and courteous! Great Place to Relax and enjoy the benefits of the completed parts of the resort, we further understand tha tthe consturtion will be completed soon until te new phases are under construciton.
    Round Indicators
    Trail17132006955 Prince George, Canada. 01/17/2019 Couples

    “Fabulous time”

    Aracely in the lobby bar was just fantastic! We loved her. She made our evenings so fun! The buffet staff could use some help getting drinks in a timely manner but all friendly. Definitely would reccomend to upgrade to Royal as it was totally worth it. Rooms were nice and cleaned daily. Staff overall was great. Hotel was clean and nice. I wouldn’t say this is a 4 star maybe a 3 but we would return.
    Round Indicators
    Wander37410633676 Cranbrook, Canada. 01/17/2019 Friends getaway

    “Very Good Time”

    First time in Puerto Vallarta side of Mexico, and it was really awesome! This resort is smaller, but was really good. Food was good and staff is great. Would definitely return. Loved only being a 15 minute drive from Airport!

    EVALUATION

    Round Indicators

    • january 18 2019
    • Manchester, United Kingdom
    • Couples

    Vacation45301719289

    “Very Good”


    Hotel very good for couples and families. Upgrading to Royal level was good for use of Royal restaurant and pool + Wifi for whole time there. Slight negatives were the food in royal restaurant was sometimes a bit cold. I think it was prepared in another kitchen and brought up. Royal pool, sometimes I think other people came and sat around and used this pool who were not entitled but as it was quiet it was not a problem.Main bar in the evening could have used more staff, sometimes there were no wait staff and only one barman who worked tirelessly to make the drinks for the queue at the bar and continue to smile and be very friendly.


    EVALUATION

    Round Indicators

    • january 18 2019
    • Minneapolis, Minnesota
    • Family

    mtnsunsam

    “Amenities Need Updating”


    Have stayed at this hotel for several years and they are not having a good year. Boogie boards weren't available this year - asked the staff and they said "maybe in 5 days, maybe in 10 days" - not helpful if you are there for only a week. Stand-up paddle board paddles were broken and dangerous. We took 3 bicycles on the path toward Bucerias and more than 3 miles from the hotel, 2 of the bicycles stopped working. The gear on one bike just stopped functioning entirely and another got a flat. We had to walk back and no one on staff seemed to care - we were just told we shouldn't have gone so far. Food at the buffet wasn't replenished quickly and lines to be seated were long. Variety and quality was generally good. The ice cream machine at lunch only worked half of the days of our stay. Music at the pool was unnecessarily loud all day - it doesn't need to have a club-like atmosphere. Rooms were cleaned early in the day this year (a plus). A/C worked great. Weather was perfect as always.


    EVALUATION

    Round Indicators

    • january 17 2019
    • Couples

    JackP2500

    “Lovely Resort well designed and Landscaped!”


    The Trees and Vegetation, Landscaping and maintenance of the Resort was second to none, The Constuciton Underway was a nuisance however but the staff was quite friendly and courteous! Great Place to Relax and enjoy the benefits of the completed parts of the resort, we further understand tha tthe consturtion will be completed soon until te new phases are under construciton.


    EVALUATION

    Round Indicators

    • january 17 2019
    • Prince George, Canada
    • Couples

    Trail17132006955

    “Fabulous time”


    Aracely in the lobby bar was just fantastic! We loved her. She made our evenings so fun! The buffet staff could use some help getting drinks in a timely manner but all friendly. Definitely would reccomend to upgrade to Royal as it was totally worth it. Rooms were nice and cleaned daily. Staff overall was great. Hotel was clean and nice. I wouldn’t say this is a 4 star maybe a 3 but we would return.


    EVALUATION

    Round Indicators

    • january 17 2019
    • Cranbrook, Canada
    • Friends getaway

    Wander37410633676

    “Very Good Time”


    First time in Puerto Vallarta side of Mexico, and it was really awesome! This resort is smaller, but was really good. Food was good and staff is great. Would definitely return. Loved only being a 15 minute drive from Airport!


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