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Hotel Pool  Occidental Grand Nuevo Vallarta Resort
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Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Points of Interest

7 mi Gustavo Díaz Ordaz International Airport

109 yards Beach

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Guest reviews.

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Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 5383 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

53% Complete

2903

Very good

29% Complete

1605

Average

9% Complete

494

Poor

3% Complete

210

Very poor

3% Complete

171

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    Round Indicators
    Michael K Seminole. 08/18/2019 Couples

    “BEAUTIFUL FRIENDLY PLACE TO VACATION”

    The Hotel was very nice and clean. The view was unbelievable. The Staff in the entire hotel were amazingly friendly and so helpful. The food was so delicious, fresh and beautifully displayed. I would love to bring my entire family there.

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Michael, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Occidental Nuevo Vallarta hotel and are delighted to read that we were able to meet your holiday expectations. Thank you for mentioning the aspects that were to your liking as the cleanliness of our facilities, the quality of our cuisine and the friendliness of our staff. Thank you again for this heartwarming review of your stay with us; it would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. Best Regards, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Rasha415 08/17/2019 Family

    “Jessica in the kids club at Occidental Nuevo Vallarta is excellent!”

    We just got back from puerto Vallarta after staying there for 7 nights it was an amazing family vacation. Our kids loved the beach and the swimming and loved most Jessica at the kids club at Occidental Nuevo Vallarta. She was so patient with all the kids, she was able to translate everything she said into English so my kids can understand. All creative and amazing projects they did were so engaging. We even brought most of their projects and my son and daughter are so proud of their work! They wouldn’t mind spending 2-3 hours at the kids club and give up swimming, they would patiently await for the kids club to open so they can be the first ones there. Jessica is an amazing person so trustworthy and lovely smile and lovely character. Highly recommended. Your kids will be in safe and happy hands! Rasha , Peter, Raja and Sophia Love you Jessica and special thanks go to you!

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Rasha, Thank you for making our Occidental Nuevo Vallarta your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We are really pleased to hear what a wonderful time your kids had thanks to the dedication and care of our professional entertaining team. We will certainly relay your praising comments to Jessica and we are sure she will be pleased to know her efforts have been appreciated. Again we thank you for this wonderful review, it has been a pleasure for us to read; it would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    syllopez79 Los Angeles, California. 08/16/2019 Family

    “Don’t do it!”

    I honestly don’t even know where to start...I’m really wondering how is it that so may people would give this place 4, 5 stars. Like seriously...are you guys being compensative for writing good reviews? First of all they don’t offer free WiFi as it states on here and on Expedia I REPEAT! THEY DON’T OFFER FREE WIFI! FALSE ADVERTISEMENT! As I’m calling Expedia in regards to the WiFi the hotel is saying I have to pay $12 a day for, we walk to our room (the room smells awful, like wet clothes) they give us a king bed room instead of the ocean view double beds that were booked. Of course the call gets disconnected with Expedia because the reception is horrible there and since we have no WiFi I have to call back about that and about the room that was given to us. They give us another room “ocean view” we move the curtains to see the view, there’s a dead smashes fly on the curtains (this is just partial view btw) the room also smells pretty bad but we’re thinking maybe that’s just the way it is cus do the heat, I don’t know. After such a long day and already having some issues at the time of checking in, we leave our luggage in the room and rush to go get some food since we were told we could only eat at the buffet (food was awful btw) even though it’s all inclusive but you have to make reservations at the other 3 restaurants and those must be done between the hours of 9-4pm. We go back to our room it’s now around 10pm, sit down on the beds and the bed sheets were wet! Yes! They’re wet! (I’m thinking this can’t be happening) We call the front desk, they sent 2 ladies in to check the sheets, of course they’re wet so they changed the sheets but didn’t have anymore blankets they said. At this point it doesn’t even matter, we had brought some fleece blankets from home so we’ll use those tonight. As they’re changing the sheets, we turn on the tv and there’s no reception, the housekeeping ladies say “oh yeah! There’s no reception now, it’s went out throughout the hotel” (Okay, great! I guess we can’t watch tv) they leave so I go get in the shower...omg! It’s like I almost needed water shoes to shower there to make sure I didn’t catch something. It was so dirty, the soup holder was dirty/rusty but anyway...I mean we had to shower. The next day... we go down stairs to make reservation for dinner cus that’s really the only way you could eat there (even though it’s all inclusive) (Or eat at the buffet which isn’t open all day either)!Step out of the elevator and what do we see? A HUGE ROACH! YES! THEY HAVE ROACHES! We keep walking and omg! These lines were ridiculous!! Front desk and the concierge where is where you need to make the rsvp for these restaurants that by the way are only open after 6. We spent the rest of the day there...I must say all the employees ALL are great! They’re very nice, they had activities at the pool and those guys were great involving the guest to play games or dance. So yes! One good thing so far, the staff! Now, we had made 2 rsvps for that night just in case we didn’t like the food at one of the restaurants since the food at the buffet is the worst I’ve ever had. Well... guess what? The food there was bad too just not as bad lol The green salads, fruit, Panela cheese and the tacos de pastor were good oh yes and the coconut pineapple ice cream too (I guess we’ll just eat that the rest of our stay here) Again...all employees were great especially at the Mexican restaurant (good thing for that, otherwise I really would have lost my mind) Also the mini fridge wasn’t fully stocked. It had 4 sodas, 4 beers, 2 small bags of peanuts and it wasn’t replenished the next day. I called Expedia to relocate cus at this point I really don’t know if we can really stay there anymore days. I mean...it’s dirty (the creaking in our room even had mold), really hot (AC either doesn’t work or they don’t have one through the hotel) (I was really afraid to be stuck in that elevator thinking we would probably suffocate in there) I must say I’m not claustrophobic but it was bad, hard to even breath in there and the hallways weren’t any better. The food was pretty bad as well so it was time to change hotels. I go to the front desk omg! There’s 2 long lines LONG with with employees at the desk. I waited 50 minutes in line trying to speak to them to get a refund for the rest of the days. My sister calls me and tell anyone me just forget it we can’t spend the rest of our vacation with Expedia or in these lines trying to speak to someone. I walk over to where she’s sitting down and she points at the table where there’s another huge roach just crawling around. Yes! I should’ve stayed in line, get a refund for the remaining of our stay and just gone somewhere else. I could keep going but I’m sure you already get the point about how bad this place is. IT’S HORRIBLE! I’m really not exaggerating like I can’t even believe it! I mean it says 4.5 stars on here how could that be? One thing I did learn about going based on reviews is start by reading all the bad ones first cus they might be right. If you book here, don’t say we didn’t warn you lol enjoy your vacation wherever it’s is that you go and stay :)
    Round Indicators
    sarisky1234 California. 08/16/2019 Friends getaway

    “Disappointed. its under the Barceló website, but its not yet one.”

    Poor service, Too crowded, very small pool for the amount of guests, Food was awful! !!!Watch out. this is not a Barceló yet...I was told its in the process of merging. Booked an Ocean View suite, when you get there...there are not Ocean view: only parcial, and not a balcony, but a small window. with a view to a parking lot. !!

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, Although we sincerely regret reading that your stay at our Occidental Nuevo Vallarta hotel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    mercedesw162019 Phoenix, Arizona. 08/14/2019 Couples

    “Great service and a beautiful location to stay at! I highly recommend this place for couples!”

    Very helpful staff and everything was made so easy to navigate with the help of Amstar. Didn’t have to worry about a thing when arriving and when leaving. As this being my first time traveling out of the country on my own this was a great recommendation and I would go back again!

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Mercedes, Thank you for making our Occidental Nuevo Vallarta your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Thank you again for this heartwarming review of your stay with us; it would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • august 18 2019
    • Seminole
    • Couples

    Michael K

    “BEAUTIFUL FRIENDLY PLACE TO VACATION”


    The Hotel was very nice and clean. The view was unbelievable. The Staff in the entire hotel were amazingly friendly and so helpful. The food was so delicious, fresh and beautifully displayed. I would love to bring my entire family there.


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Michael, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Occidental Nuevo Vallarta hotel and are delighted to read that we were able to meet your holiday expectations. Thank you for mentioning the aspects that were to your liking as the cleanliness of our facilities, the quality of our cuisine and the friendliness of our staff. Thank you again for this heartwarming review of your stay with us; it would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. Best Regards, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • august 17 2019
    • Family

    Rasha415

    “Jessica in the kids club at Occidental Nuevo Vallarta is excellent!”


    We just got back from puerto Vallarta after staying there for 7 nights it was an amazing family vacation. Our kids loved the beach and the swimming and loved most Jessica at the kids club at Occidental Nuevo Vallarta. She was so patient with all the kids, she was able to translate everything she said into English so my kids can understand. All creative and amazing projects they did were so engaging. We even brought most of their projects and my son and daughter are so proud of their work! They wouldn’t mind spending 2-3 hours at the kids club and give up swimming, they would patiently await for the kids club to open so they can be the first ones there. Jessica is an amazing person so trustworthy and lovely smile and lovely character. Highly recommended. Your kids will be in safe and happy hands! Rasha , Peter, Raja and Sophia Love you Jessica and special thanks go to you!


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Rasha, Thank you for making our Occidental Nuevo Vallarta your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We are really pleased to hear what a wonderful time your kids had thanks to the dedication and care of our professional entertaining team. We will certainly relay your praising comments to Jessica and we are sure she will be pleased to know her efforts have been appreciated. Again we thank you for this wonderful review, it has been a pleasure for us to read; it would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • august 16 2019
    • Los Angeles, California
    • Family

    syllopez79

    “Don’t do it!”


    I honestly don’t even know where to start...I’m really wondering how is it that so may people would give this place 4, 5 stars. Like seriously...are you guys being compensative for writing good reviews? First of all they don’t offer free WiFi as it states on here and on Expedia I REPEAT! THEY DON’T OFFER FREE WIFI! FALSE ADVERTISEMENT! As I’m calling Expedia in regards to the WiFi the hotel is saying I have to pay $12 a day for, we walk to our room (the room smells awful, like wet clothes) they give us a king bed room instead of the ocean view double beds that were booked. Of course the call gets disconnected with Expedia because the reception is horrible there and since we have no WiFi I have to call back about that and about the room that was given to us. They give us another room “ocean view” we move the curtains to see the view, there’s a dead smashes fly on the curtains (this is just partial view btw) the room also smells pretty bad but we’re thinking maybe that’s just the way it is cus do the heat, I don’t know. After such a long day and already having some issues at the time of checking in, we leave our luggage in the room and rush to go get some food since we were told we could only eat at the buffet (food was awful btw) even though it’s all inclusive but you have to make reservations at the other 3 restaurants and those must be done between the hours of 9-4pm. We go back to our room it’s now around 10pm, sit down on the beds and the bed sheets were wet! Yes! They’re wet! (I’m thinking this can’t be happening) We call the front desk, they sent 2 ladies in to check the sheets, of course they’re wet so they changed the sheets but didn’t have anymore blankets they said. At this point it doesn’t even matter, we had brought some fleece blankets from home so we’ll use those tonight. As they’re changing the sheets, we turn on the tv and there’s no reception, the housekeeping ladies say “oh yeah! There’s no reception now, it’s went out throughout the hotel” (Okay, great! I guess we can’t watch tv) they leave so I go get in the shower...omg! It’s like I almost needed water shoes to shower there to make sure I didn’t catch something. It was so dirty, the soup holder was dirty/rusty but anyway...I mean we had to shower. The next day... we go down stairs to make reservation for dinner cus that’s really the only way you could eat there (even though it’s all inclusive) (Or eat at the buffet which isn’t open all day either)!Step out of the elevator and what do we see? A HUGE ROACH! YES! THEY HAVE ROACHES! We keep walking and omg! These lines were ridiculous!! Front desk and the concierge where is where you need to make the rsvp for these restaurants that by the way are only open after 6. We spent the rest of the day there...I must say all the employees ALL are great! They’re very nice, they had activities at the pool and those guys were great involving the guest to play games or dance. So yes! One good thing so far, the staff! Now, we had made 2 rsvps for that night just in case we didn’t like the food at one of the restaurants since the food at the buffet is the worst I’ve ever had. Well... guess what? The food there was bad too just not as bad lol The green salads, fruit, Panela cheese and the tacos de pastor were good oh yes and the coconut pineapple ice cream too (I guess we’ll just eat that the rest of our stay here) Again...all employees were great especially at the Mexican restaurant (good thing for that, otherwise I really would have lost my mind) Also the mini fridge wasn’t fully stocked. It had 4 sodas, 4 beers, 2 small bags of peanuts and it wasn’t replenished the next day. I called Expedia to relocate cus at this point I really don’t know if we can really stay there anymore days. I mean...it’s dirty (the creaking in our room even had mold), really hot (AC either doesn’t work or they don’t have one through the hotel) (I was really afraid to be stuck in that elevator thinking we would probably suffocate in there) I must say I’m not claustrophobic but it was bad, hard to even breath in there and the hallways weren’t any better. The food was pretty bad as well so it was time to change hotels. I go to the front desk omg! There’s 2 long lines LONG with with employees at the desk. I waited 50 minutes in line trying to speak to them to get a refund for the rest of the days. My sister calls me and tell anyone me just forget it we can’t spend the rest of our vacation with Expedia or in these lines trying to speak to someone. I walk over to where she’s sitting down and she points at the table where there’s another huge roach just crawling around. Yes! I should’ve stayed in line, get a refund for the remaining of our stay and just gone somewhere else. I could keep going but I’m sure you already get the point about how bad this place is. IT’S HORRIBLE! I’m really not exaggerating like I can’t even believe it! I mean it says 4.5 stars on here how could that be? One thing I did learn about going based on reviews is start by reading all the bad ones first cus they might be right. If you book here, don’t say we didn’t warn you lol enjoy your vacation wherever it’s is that you go and stay :)


    EVALUATION

    Round Indicators

    • august 16 2019
    • California
    • Friends getaway

    sarisky1234

    “Disappointed. its under the Barceló website, but its not yet one.”


    Poor service, Too crowded, very small pool for the amount of guests, Food was awful! !!!Watch out. this is not a Barceló yet...I was told its in the process of merging. Booked an Ocean View suite, when you get there...there are not Ocean view: only parcial, and not a balcony, but a small window. with a view to a parking lot. !!


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, Although we sincerely regret reading that your stay at our Occidental Nuevo Vallarta hotel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • august 14 2019
    • Phoenix, Arizona
    • Couples

    mercedesw162019

    “Great service and a beautiful location to stay at! I highly recommend this place for couples!”


    Very helpful staff and everything was made so easy to navigate with the help of Amstar. Didn’t have to worry about a thing when arriving and when leaving. As this being my first time traveling out of the country on my own this was a great recommendation and I would go back again!


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Mercedes, Thank you for making our Occidental Nuevo Vallarta your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Thank you again for this heartwarming review of your stay with us; it would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

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