Habitación del hotel Occidental Nuevo Vallarta Resort
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Royal Level at Occidental Nuevo Vallarta

Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico 63732 , Nuevo Vallarta   Nayarit  


Points of Interest

7 mi Gustavo Díaz Ordaz International Airport

109 yards Beach

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 3827 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

50% Complete

1948

Very good

32% Complete

1231

Average

9% Complete

382

Poor

3% Complete

151

Very poor

3% Complete

115

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    Round Indicators
    rheat2003 Houston, Texas. 07/19/2018 Couples

    “Great Wait Staff”

    The Occidental Nuevo Vallarta is a fantastic resort. We enjoyed our stay. The restaurants offer many appetizing entrees. The Wait staff was friendly, professional and very attentive. A few of our absolute favorites were, Esmirelda, Erik and Marissa. They brought a smile and warm demeaner to the table that made the meal even more enjoyable. We looked forward to meal in the Le Buffet and Mariachi restarants.
    Round Indicators
    fez400 07/19/2018 Family

    “my stay at occidental”

    it was good. please see other comments. please see other comments. please see other comments. you should really do money transactions in private and not out in the open and the people doing the transactions need to learn to count and do the exchange with the proper amount of funds.
    Round Indicators
    Ingrid K Stockton, California. 07/18/2018 Family

    “Our Favorite Place”

    Once again, we are pleased with Occidental resorts. We went in April 2018 and July 2018, and have been going every year since 2001. We find this place full of fun, relaxation and friendly smiles! The First Club staff works hard to make sure everything is ok with the rooms, a hand shake and your favorite drink. Thank you Raul, Omar, Jocelyn, Juan, Marcos and Luciano. The restaurants staff make sure you have a clean table and your drink! Thank you Marissa, Erik, David, Captain Daniel, Adriana, Eligio, Esmeralda and the rest of staff. The food is great and good choices to make a healthy plate. At the First Club /Royal pool thank you Agustine (bartender) for your friendly smile and attention along with Manuel, Fernando, Martin and Julio. There is also bartender Agustine from the regular pool. Thank you!!! Entertainment staff, you always make sure there's an activity around the pool from Zumba, water polo, beach volleyball, aqua aerobics, bingo around the pool, and nightly activities with shows!!! Thank you Vicente, Sergio, Jonathan and staff!!! You all are wonderful people around Occidental Resort. Thank you manager, Rodolfo Pacheco, and staff. They walk around the resort and make sure everything at the resort is running smooth and everything is in order!! I truly enjoy the house dance at 3:00 PM!! See you all next time!!!

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Ingrid, First of all we would like to thank you for making our Occidental Nuevo Vallarta hotel your preferred choice for your holidays, it is always a pleasure to welcome back our most loyal guests year after year. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel’s main assets, we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you for pointing out the aspects that stood out during your stay as our day and night entertainment, restaurants, facilities and food. Once more we thank you for choosing us again, we look forward to have the opportunity to serve you again in a near future. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    jrjake2018 07/18/2018 Friends getaway

    “Four star food and ONE STAR service”

    They seem to have little interest in offering the service that would normally go along with this type of resort. I was with a group for a 40 year reunion and they got many of our rooms wrong (after reserving 10 months in advance) and many of us had to search out our luggage when it never arrived at our rooms. They responded to complaints as if it were completely acceptable to give us whatever rooms were available. They seem to think that
    Round Indicators
    drl0zan0 Premont, Texas. 07/17/2018 Family

    “Excellente”

    everything was perfect, every employee was nice from the bar to the food , we really enjoy, thank you ,we like the shows very professional the actors, the nice place to relax with life music like violin and next day the Trompet every details was very nice my brother have problems swimming back from the beach. he was almost drown than to life guard and one of the recreation team. We enjoy and like it very much

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, First than all I would like to let you know that receiving reviews like yours, make us feel so satisfied with ourselves about meeting our goals, we thank you very much for your kind sincerity about your experience and also for choosing Occidental Nuevo Vallarta as your home far away from home. Thank you for mentioning the aspects that stood out during your stay as the friendliness and kindness of our amazing Staff. We are glad to hear that we were able to help your brother avoid from drowning. Our staff is trained to act immediately for this type of situations. Once again, we thank you for this wonderful review, we look forward to having the opportunity of serving you again. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • july 19 2018
    • Houston, Texas
    • Couples

    rheat2003

    “Great Wait Staff”


    The Occidental Nuevo Vallarta is a fantastic resort. We enjoyed our stay. The restaurants offer many appetizing entrees. The Wait staff was friendly, professional and very attentive. A few of our absolute favorites were, Esmirelda, Erik and Marissa. They brought a smile and warm demeaner to the table that made the meal even more enjoyable. We looked forward to meal in the Le Buffet and Mariachi restarants.


    EVALUATION

    Round Indicators

    • july 19 2018
    • Family

    fez400

    “my stay at occidental”


    it was good. please see other comments. please see other comments. please see other comments. you should really do money transactions in private and not out in the open and the people doing the transactions need to learn to count and do the exchange with the proper amount of funds.


    EVALUATION

    Round Indicators

    • july 18 2018
    • Stockton, California
    • Family

    Ingrid K

    “Our Favorite Place”


    Once again, we are pleased with Occidental resorts. We went in April 2018 and July 2018, and have been going every year since 2001. We find this place full of fun, relaxation and friendly smiles! The First Club staff works hard to make sure everything is ok with the rooms, a hand shake and your favorite drink. Thank you Raul, Omar, Jocelyn, Juan, Marcos and Luciano. The restaurants staff make sure you have a clean table and your drink! Thank you Marissa, Erik, David, Captain Daniel, Adriana, Eligio, Esmeralda and the rest of staff. The food is great and good choices to make a healthy plate. At the First Club /Royal pool thank you Agustine (bartender) for your friendly smile and attention along with Manuel, Fernando, Martin and Julio. There is also bartender Agustine from the regular pool. Thank you!!! Entertainment staff, you always make sure there's an activity around the pool from Zumba, water polo, beach volleyball, aqua aerobics, bingo around the pool, and nightly activities with shows!!! Thank you Vicente, Sergio, Jonathan and staff!!! You all are wonderful people around Occidental Resort. Thank you manager, Rodolfo Pacheco, and staff. They walk around the resort and make sure everything at the resort is running smooth and everything is in order!! I truly enjoy the house dance at 3:00 PM!! See you all next time!!!


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Ingrid, First of all we would like to thank you for making our Occidental Nuevo Vallarta hotel your preferred choice for your holidays, it is always a pleasure to welcome back our most loyal guests year after year. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel’s main assets, we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you for pointing out the aspects that stood out during your stay as our day and night entertainment, restaurants, facilities and food. Once more we thank you for choosing us again, we look forward to have the opportunity to serve you again in a near future. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • july 18 2018
    • Friends getaway

    jrjake2018

    “Four star food and ONE STAR service”


    They seem to have little interest in offering the service that would normally go along with this type of resort. I was with a group for a 40 year reunion and they got many of our rooms wrong (after reserving 10 months in advance) and many of us had to search out our luggage when it never arrived at our rooms. They responded to complaints as if it were completely acceptable to give us whatever rooms were available. They seem to think that


    EVALUATION

    Round Indicators

    • july 17 2018
    • Premont, Texas
    • Family

    drl0zan0

    “Excellente”


    everything was perfect, every employee was nice from the bar to the food , we really enjoy, thank you ,we like the shows very professional the actors, the nice place to relax with life music like violin and next day the Trompet every details was very nice my brother have problems swimming back from the beach. he was almost drown than to life guard and one of the recreation team. We enjoy and like it very much


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, First than all I would like to let you know that receiving reviews like yours, make us feel so satisfied with ourselves about meeting our goals, we thank you very much for your kind sincerity about your experience and also for choosing Occidental Nuevo Vallarta as your home far away from home. Thank you for mentioning the aspects that stood out during your stay as the friendliness and kindness of our amazing Staff. We are glad to hear that we were able to help your brother avoid from drowning. Our staff is trained to act immediately for this type of situations. Once again, we thank you for this wonderful review, we look forward to having the opportunity of serving you again. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

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    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

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