Habitación del hotel Occidental Nuevo Vallarta Resort
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Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico 63732 , Nuevo Vallarta   Nayarit  


Points of Interest

7 mi Gustavo Díaz Ordaz International Airport

109 yards Beach

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 4059 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

51% Complete

2091

Very good

31% Complete

1282

Average

9% Complete

398

Poor

3% Complete

160

Very poor

3% Complete

128

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    Round Indicators
    jonmen07 09/18/2018 Couples

    “Staff is amazing ”

    Everyone at the hotel was great especially Larissa and Rocio at the front. Very attentive. Also the waiters and bartenders did an amazing job on making sure that we were taken care of. The food was buffet style so not to special but was still good. The gym was a bit small but was able to take care of the workouts I needed to get done. Overall great experience and we would definitely go back.
    Round Indicators
    waterparkdad Chicago, Illinois. 09/17/2018 Business

    “Conference on the Ocean”

    I stayed at the Occidental for a weeklong conference. The meeting space was perfect for our group (approx. 60) The hotel manager, David had the room ready every morning, stocked with drinks and snacks throughout the day. My hotel room was very clean and I received a small bottle of tequila as a gift in my room, a nice touch. The food is very good . The wait staff goes out of their way to attend to you. One waiter, Erik. learned my name by the 2nd day. From that day forward, he would have my juice and coffee ready to go in the morning and would set a table aside so that we could get going before the day's meetings. In the evenings, you can relax by the pool, overlooking the ocean. It really is a very nice hotel. It worked perfect for our conference.
    Round Indicators
    Evelyn A 09/17/2018 Family

    “Family Vacation stay”

    Well how can I start !! This was an amazing trip my family and I just came back from. Starting from a warm welcoming Everyone was so kind and cheerful, We had such great time the service was excellent but in special to Victor from getting us exactly what we wanted to experience in our tours. To everyone for giving us great service , Erick, Richard, Agustin I can go on and on to the amazing cooks, chefs. bartenders all I can say was Everyone was wonderful and made this vacation so relaxed and enjoy able. This hotel was worth our money. Having many different choices of food, to having so much fun entertainment and most of all being able to relax with no worries! I must say my family and I are very grateful to been able to enjoy our stay and make wonderful memories at a great place !! Keep up the great work, great service and great atmosphere. Until next time Vallarta Vivaaa México !!!
    Round Indicators
    541hernanl Monmouth Juction. 09/13/2018 Couples

    “Pleasurable Trip”

    Unfortunately I misplaced the names of those I wanted to leave this review for, but my Wife and I traveled to Occidental Nuevo Vallarta in May for my Birthday, we were disappointed at first because we are Grand Level Owners in Aruba, and our rom was very disappointing; however, after speaking with the Manger, he accomandated us a suite as a curtesy, needlessly to say, we were Pleased! I wish I had his name, but he was very professional and attentive . The staff, the waiters in the Royal Club Restaurant made my Birthday Special, the Hotel is Beautiful, we loved the Lobby area and the Private Pool Area! We enjoyed our stay.

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, First of all, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel for such a special day as your Birthday. Thank you for sharing your comments on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests and we are glad to read that we were able to meet all your needs. We would like to thank you for pointing out the aspects that were to your liking as the Royal Level pool, lobby and the kindness of our Staff. Again, we thank you for this very kind review of our hotel; it would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    norag2017 oklahoma, United States. 09/09/2018 Couples

    “Spa”

    BRENDA and Lupita best spa experience ever. Well worth it. Italian restaurant the best, sushi bar next. Mexican restaurant not as good, we eat out on Mexican restaurant night. Never miss Italian it’s great and service excellent.

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, We are pleased to receive comments like yours. We thank you for sharing your kind review about your recent stay at our Occidental Nuevo Vallarta hotel. We are delighted that you have enjoyed our services, especially our Spa and Italian restaurant. We are grateful for your compliments towards our staff, we will definitely congratulate Brenda and Lupita on your behalf for their contribution to your wellbeing whilst staying among us. Again, we thank you for this very kind review of our hotel and we look forward to serving you again at this your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • september 18 2018
    • Couples

    jonmen07

    “Staff is amazing ”


    Everyone at the hotel was great especially Larissa and Rocio at the front. Very attentive. Also the waiters and bartenders did an amazing job on making sure that we were taken care of. The food was buffet style so not to special but was still good. The gym was a bit small but was able to take care of the workouts I needed to get done. Overall great experience and we would definitely go back.


    EVALUATION

    Round Indicators

    • september 17 2018
    • Chicago, Illinois
    • Business

    waterparkdad

    “Conference on the Ocean”


    I stayed at the Occidental for a weeklong conference. The meeting space was perfect for our group (approx. 60) The hotel manager, David had the room ready every morning, stocked with drinks and snacks throughout the day. My hotel room was very clean and I received a small bottle of tequila as a gift in my room, a nice touch. The food is very good . The wait staff goes out of their way to attend to you. One waiter, Erik. learned my name by the 2nd day. From that day forward, he would have my juice and coffee ready to go in the morning and would set a table aside so that we could get going before the day's meetings. In the evenings, you can relax by the pool, overlooking the ocean. It really is a very nice hotel. It worked perfect for our conference.


    EVALUATION

    Round Indicators

    • september 17 2018
    • Family

    Evelyn A

    “Family Vacation stay”


    Well how can I start !! This was an amazing trip my family and I just came back from. Starting from a warm welcoming Everyone was so kind and cheerful, We had such great time the service was excellent but in special to Victor from getting us exactly what we wanted to experience in our tours. To everyone for giving us great service , Erick, Richard, Agustin I can go on and on to the amazing cooks, chefs. bartenders all I can say was Everyone was wonderful and made this vacation so relaxed and enjoy able. This hotel was worth our money. Having many different choices of food, to having so much fun entertainment and most of all being able to relax with no worries! I must say my family and I are very grateful to been able to enjoy our stay and make wonderful memories at a great place !! Keep up the great work, great service and great atmosphere. Until next time Vallarta Vivaaa México !!!


    EVALUATION

    Round Indicators

    • september 13 2018
    • Monmouth Juction
    • Couples

    541hernanl

    “Pleasurable Trip”


    Unfortunately I misplaced the names of those I wanted to leave this review for, but my Wife and I traveled to Occidental Nuevo Vallarta in May for my Birthday, we were disappointed at first because we are Grand Level Owners in Aruba, and our rom was very disappointing; however, after speaking with the Manger, he accomandated us a suite as a curtesy, needlessly to say, we were Pleased! I wish I had his name, but he was very professional and attentive . The staff, the waiters in the Royal Club Restaurant made my Birthday Special, the Hotel is Beautiful, we loved the Lobby area and the Private Pool Area! We enjoyed our stay.


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, First of all, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel for such a special day as your Birthday. Thank you for sharing your comments on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests and we are glad to read that we were able to meet all your needs. We would like to thank you for pointing out the aspects that were to your liking as the Royal Level pool, lobby and the kindness of our Staff. Again, we thank you for this very kind review of our hotel; it would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • september 9 2018
    • oklahoma, United States
    • Couples

    norag2017

    “Spa”


    BRENDA and Lupita best spa experience ever. Well worth it. Italian restaurant the best, sushi bar next. Mexican restaurant not as good, we eat out on Mexican restaurant night. Never miss Italian it’s great and service excellent.


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, We are pleased to receive comments like yours. We thank you for sharing your kind review about your recent stay at our Occidental Nuevo Vallarta hotel. We are delighted that you have enjoyed our services, especially our Spa and Italian restaurant. We are grateful for your compliments towards our staff, we will definitely congratulate Brenda and Lupita on your behalf for their contribution to your wellbeing whilst staying among us. Again, we thank you for this very kind review of our hotel and we look forward to serving you again at this your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

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