Interior del hotel Occidental Granada
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Occidental Granada

Calle Alhamar 46   18004 Granada , Andalucía   España  


Places of Interest

19 km Granada Airport

2.6 km Albaicín

1.4 km The Alhambra

1 km Granada Conference and Exhibition Centre

Guest reviews.

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Occidental Granada

4.0/5 Round Indicators
| 731 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

35% Complete

257

Very good

34% Complete

252

Average

22% Complete

167

Poor

4% Complete

36

Very poor

2% Complete

19

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    Round Indicators
    anniemarie39 canada. 06/17/2018 Couples

    “Nice hotel, good location”

    This hotel is located within walking distance from the historic town of Granada; Plaza Nueva, Royal Chapel, Cathedral of Granada, Albaicín Quarter are all within 20 to 30 minutes walk which is very convenient. The hotel has a paid (Euros $18/day) underground parking, quite expensive but very convenient. The room was nice and spacious and the mattress very comfortable. No mini bar though even if it has the mini bar price list and a mini fridge that is not plugged in. I was really thirsty and I wanted to get some water but the receptionist told me I have to call for anything I want from the mini bar. I requested two bottles of water and somebody delivered 10 minutes later. Maybe the management can train the receptionist to let the clients know in advance if they need something there is no mini bar but room service. You also have to pay Euros $20 deposit for the safe. Again nobody told us anything about it at the check-in. It is ok, but I would like to know about all of these at the check-in, so I don’t have to waste my time calling or going to the reception. Breakfast was nice, good value for the money (Euro $10/person), but nothing exceptional.
    Round Indicators
    Bruce B Kiama, Australia. 06/14/2018 Friends getaway

    “Lovely pillows.”

    We stayed here for one night and had a great rest. The room was your average size and was neat and clean. You could open a large window for fresh air and had a view of the street below. The best part of the room was the comfortable bed and the lovely fluffy pillows. You even had a menu of three different types of pillow to suit individual needs. A very nice touch. The hotel was centrally located and close to shops and restaurants.

    Occidental g, Gerente at Occidental Granada, responded to this review
     Dear Bruce, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Granada was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also would like to thank you for your highlight on the comfort of our pillows because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses and pillows for our beds. Cristina Domínguez Directora Occidental Granada

    Round Indicators
    Carole L Valencia. 06/07/2018 Couples

    “Great overnight stay”

    This hotel was easily accessible from the motorway and in a nice area with restaurants and shops nearby, while also an easy walk from the centre. Staff were very helpful in advising about the area and the room was exactly what you expect from a hotel of this type - in a good way :-).

    Occidental g, Gerente at Occidental Granada, responded to this review
     Dear Carole, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Granada hotel and are delighted to read that we were able to match your expectations. We also regret your words about the situation, just in the center of Granada. This point it´s really apreciated by most of our guests, and you have all the main monuments in a really short walking distance. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Cristina Domínguez, Manager Occidental Granada

    Round Indicators
    Sylvia_Sharon Edmonton, Canada. 05/20/2018 Friends getaway

    “Nice Place To Stay!”

    Only spent one night there, but it's clean, quiet & close to a lot of things. The breakfast that's included with the room is fine, nothing fancy, but it does the trick. The staff are friendly & helpful.

    Occidental g, Director General at Occidental Granada, responded to this review
     Dear Sylvia, Thank you for reviewing your recent stay in our Occidental Granada hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cristina Domínguez Directora Occidental Granada ****

    Round Indicators
    Suzanne S Underhill, Vermont. 05/15/2018 Couples

    “Rude staff, poor service, amenities lacking”

    We stayed here two nights in a standard double room. Although the online listing noted that a minibar and safe were in the room, the mini-refrigerator was there (with a mini-bar order list) but it was empty. Likewise, there was a safe, but it was not usable. No alarm clock. Phone did not work (after we reported it, it took more than a day to repair). We asked about tapas and were told that they started serving in the bar at 8:00, so we came back around 8:00; others were drinking and being offered complementary tapas; we ordered a couple of mixed drinks and were offered tapas, but when they didn't arrive, we were told that for some unexplained reason, they only come with beer or wine (go figure?!) - and we were told that we couldn't even order some and pay for them - told there was no food for us (the restaurant was busy with the large buffet). The bartender was rude, and ended up bringing us beer nuts with gummy bears! The breakfast is large (and expensive 18 Euros per person), but really needs "sneeze screens" - I saw several children playing with the food and sneezing all over one section. The hotel is located in a rather dismal area, a ways from reasonable eating options and shopping.

    Occidental g, Director General at Occidental Granada, responded to this review
     Dear Suzanne, Although we sincerely regret your disappointment with your stay in our Occidental Granada, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We want to inform you that the tapas of our GastroBar Jamar are not served with cocktails. With the cocktails are served gummy bears and beer nuts. You could have asked our barman for all the tapas you wanted and, without a doubt, he would be happy to serve them. We also want to inform you that in the safe you have an informative form about its use. But if you have any doubt, you can consult it with reception. On our alarm clock, we want to inform you that we do not have a physical alarm, but we have an alarm system in our reception indicating the number of your room. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion. For a future occasion, please do not hesitate to contact the reception desk for anything to find an immediate solution for you. In reception we have all the information you need about all the services of our hotel. Both in the restaurant and on our official website we have the public prices of our services where the buffet breakfast costs € 10, we regret the confusion about the price. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Cristina Domínguez Directora Occidental Granada ****

    EVALUATION

    Round Indicators

    • june 17 2018
    • canada
    • Couples

    anniemarie39

    “Nice hotel, good location”


    This hotel is located within walking distance from the historic town of Granada; Plaza Nueva, Royal Chapel, Cathedral of Granada, Albaicín Quarter are all within 20 to 30 minutes walk which is very convenient. The hotel has a paid (Euros $18/day) underground parking, quite expensive but very convenient. The room was nice and spacious and the mattress very comfortable. No mini bar though even if it has the mini bar price list and a mini fridge that is not plugged in. I was really thirsty and I wanted to get some water but the receptionist told me I have to call for anything I want from the mini bar. I requested two bottles of water and somebody delivered 10 minutes later. Maybe the management can train the receptionist to let the clients know in advance if they need something there is no mini bar but room service. You also have to pay Euros $20 deposit for the safe. Again nobody told us anything about it at the check-in. It is ok, but I would like to know about all of these at the check-in, so I don’t have to waste my time calling or going to the reception. Breakfast was nice, good value for the money (Euro $10/person), but nothing exceptional.


    EVALUATION

    Round Indicators

    • june 14 2018
    • Kiama, Australia
    • Friends getaway

    Bruce B

    “Lovely pillows.”


    We stayed here for one night and had a great rest. The room was your average size and was neat and clean. You could open a large window for fresh air and had a view of the street below. The best part of the room was the comfortable bed and the lovely fluffy pillows. You even had a menu of three different types of pillow to suit individual needs. A very nice touch. The hotel was centrally located and close to shops and restaurants.


    Occidental g, Gerente at Occidental Granada, responded to this review
    Dear Bruce, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Granada was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also would like to thank you for your highlight on the comfort of our pillows because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses and pillows for our beds. Cristina Domínguez Directora Occidental Granada

    EVALUATION

    Round Indicators

    • june 7 2018
    • Valencia
    • Couples

    Carole L

    “Great overnight stay”


    This hotel was easily accessible from the motorway and in a nice area with restaurants and shops nearby, while also an easy walk from the centre. Staff were very helpful in advising about the area and the room was exactly what you expect from a hotel of this type - in a good way :-).


    Occidental g, Gerente at Occidental Granada, responded to this review
    Dear Carole, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Granada hotel and are delighted to read that we were able to match your expectations. We also regret your words about the situation, just in the center of Granada. This point it´s really apreciated by most of our guests, and you have all the main monuments in a really short walking distance. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Cristina Domínguez, Manager Occidental Granada

    EVALUATION

    Round Indicators

    • may 20 2018
    • Edmonton, Canada
    • Friends getaway

    Sylvia_Sharon

    “Nice Place To Stay!”


    Only spent one night there, but it's clean, quiet & close to a lot of things. The breakfast that's included with the room is fine, nothing fancy, but it does the trick. The staff are friendly & helpful.


    Occidental g, Director General at Occidental Granada, responded to this review
    Dear Sylvia, Thank you for reviewing your recent stay in our Occidental Granada hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cristina Domínguez Directora Occidental Granada ****

    EVALUATION

    Round Indicators

    • may 15 2018
    • Underhill, Vermont
    • Couples

    Suzanne S

    “Rude staff, poor service, amenities lacking”


    We stayed here two nights in a standard double room. Although the online listing noted that a minibar and safe were in the room, the mini-refrigerator was there (with a mini-bar order list) but it was empty. Likewise, there was a safe, but it was not usable. No alarm clock. Phone did not work (after we reported it, it took more than a day to repair). We asked about tapas and were told that they started serving in the bar at 8:00, so we came back around 8:00; others were drinking and being offered complementary tapas; we ordered a couple of mixed drinks and were offered tapas, but when they didn't arrive, we were told that for some unexplained reason, they only come with beer or wine (go figure?!) - and we were told that we couldn't even order some and pay for them - told there was no food for us (the restaurant was busy with the large buffet). The bartender was rude, and ended up bringing us beer nuts with gummy bears! The breakfast is large (and expensive 18 Euros per person), but really needs "sneeze screens" - I saw several children playing with the food and sneezing all over one section. The hotel is located in a rather dismal area, a ways from reasonable eating options and shopping.


    Occidental g, Director General at Occidental Granada, responded to this review
    Dear Suzanne, Although we sincerely regret your disappointment with your stay in our Occidental Granada, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We want to inform you that the tapas of our GastroBar Jamar are not served with cocktails. With the cocktails are served gummy bears and beer nuts. You could have asked our barman for all the tapas you wanted and, without a doubt, he would be happy to serve them. We also want to inform you that in the safe you have an informative form about its use. But if you have any doubt, you can consult it with reception. On our alarm clock, we want to inform you that we do not have a physical alarm, but we have an alarm system in our reception indicating the number of your room. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion. For a future occasion, please do not hesitate to contact the reception desk for anything to find an immediate solution for you. In reception we have all the information you need about all the services of our hotel. Both in the restaurant and on our official website we have the public prices of our services where the buffet breakfast costs € 10, we regret the confusion about the price. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Cristina Domínguez Directora Occidental Granada ****

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