Surroundings at the Occidental Playa de Palma hotel
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Occidental Playa de Palma

CL Fra Joan Llabrés, 16   07600 Playa de Palma, Palma de Mallorca (Mallorca) , Islas Baleares   España  


Places of Interest

6 km Son Sant Joan International Airport

7 km Son Antem Golf Course

200 m Palma beach

200 m Bus to Palma

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Playa de Palma

4.0/5 Round Indicators
| 1967 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

34% Complete

688

Very good

39% Complete

777

Average

16% Complete

333

Poor

5% Complete

107

Very poor

3% Complete

62

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    Round Indicators
    loveholidays642 London, United Kingdom. 07/12/2018 Family

    “NEED TO KNOW CHEFS NUMBER”

    There was a really pretty chef called Chema and he would smile and wink at me every day and it was so cute and I just wondered if anyone else had been here and seen him. Food was great and all in all great hotel but let’s be real I was pretty focused on the chef!!!
    Round Indicators
    cb1992 London, United Kingdom. 07/09/2018 Couples

    “Fab hotel - wish location was better”

    We arrived in the morning to find they only had a booking for 1 person (not 2) but they said to come back at 2pm which is usual check in time and when we did they had a room for us so panic over. We then didn't get any form of instruction as to where the room was or where anything was so had to ask again to find the room. However, when waiting in reception one day we watched while other people staying got the full works regarding welcoming. I cannot complain about food (stayed HB and the range was fantastic each meal). The entertainment staff put on activities such as aqua gym and water polo and Joshie was very friendly. I have reviewed the hotel only average because I felt at times English guests were not appreciated by certain staff - the staff taking the bills for dinner kept speaking in german to me even when I had said something in English. Nevertheless many staff were very friendly. For the England football match it should not be expected of the guests to have to go and ask numerous times to get the match put on off of a german channel when all the other matches were put on straight away. I also appreciate some pool music but from the hotel not german guests taking it upon themselves to play whatever they like on their boombox. I would say if you are looking for a peaceful, quiet stay this is not the place to be as the beach area is very loud and full of germans who are often rather drunk. We only ventured out to the beach right by the hotel once because it was not a very nice atmosphere. However we went to the end of the port (bus 25 gets you there in 3-4 stops) and although a busy beach it was a nicer atmosphere. Palma city centre is very beautiful (again bus 25 is faster than bus 15 to get you there and costs 1,50 euro each). The evening entertainment went on until about 11pm which was fine for us as we enjoyed it. Overall I liked the hotel and I would visit again if in another location.

    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
     Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Playa de Palma hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team We hope to welcome you in our hotel in your next stay in Mallorca, until then we send you kind regards. Guest Experience Manager

    Round Indicators
    LISA H 07/07/2018 Couples

    “Lovely quiet stay fab hotel. Only 2 British couples there as we were near beer Keller’s. Hundreds of Germans.”

    Lovely quiet stay amazing hotel. Food was gorgeous. Super clean. Only 2 British couples there as we were near beer Keller’s. Hundreds of Germans. Sometimes they took over pool area with their own music speakers that was the only downside. Great hotel would return for weekend.

    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
     Dear Guest, Dear guest, We are more than pleased to hear about your opinion in our Hotel Occidental Playa de Palma. Thank you very much for sharing your experience with this important community of Tripadvisor. We are working very hard to fulfill the expectations of our clients, and we are more than happy to hear, that we made it possible in your case. We are hope to have the opportunity to welcome you back in our hotel in the near future. Best regards from Mallorca, Guest Experience Manager

    Round Indicators
    cat0912 West Yorks. 07/06/2018 Couples

    “Ignore the bad reviews”

    Just returned and loved it. Was apprehensive after reading bad reviews about roudy, drunk germans but it honestly wasn't an issue for us. We stayed in a junior suit which was nice and quiet by the poolside so away from the main building. We couldn't have been more impressed with the hotel and friendly staff. It was lovely and clean and the choice of food every day was excellent. The only gripe we had was that not all the food at the poolside bar was included in all inclusive which is a bit strange so the choice there was very limited. We go all inclusive to avoid having to spend anything during the day. Would have rated it 5 stars if this hadnt let it down. You could, however eat in the restaurant at lunch instead which was far better food anyway and lots more choice, but if you just fancied a snack by the pool very little choice unless you are prepared to pay more. Only 5 mins walk to the main strip but don't let that put you off as you couldn't hear any noise at night. Some lovely beach front bars and restaurants too. Loved it and wish I was back there now.

    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
     Dear Guest, First and foremost we would like to thank you for choosing our Occidental Playa de Palma hotel for your visit in Mallorca and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We hope to have to opportunity to welcome you again in our hotel Occidental Playa de Palma. Kind regards from Mallorca Guest Experience Manager

    Round Indicators
    ChrisAld Reykjavik, Iceland. 06/25/2018 Couples

    “A very nice stay”

    The hotel is in a good location from the beach. The food was excellent, the staff was friendly and there is short distance to Palma. I think 80% of the guest were from Germany and they dominated the whole area.

    EVALUATION

    Round Indicators

    • july 12 2018
    • London, United Kingdom
    • Family

    loveholidays642

    “NEED TO KNOW CHEFS NUMBER”


    There was a really pretty chef called Chema and he would smile and wink at me every day and it was so cute and I just wondered if anyone else had been here and seen him. Food was great and all in all great hotel but let’s be real I was pretty focused on the chef!!!


    EVALUATION

    Round Indicators

    • july 9 2018
    • London, United Kingdom
    • Couples

    cb1992

    “Fab hotel - wish location was better”


    We arrived in the morning to find they only had a booking for 1 person (not 2) but they said to come back at 2pm which is usual check in time and when we did they had a room for us so panic over. We then didn't get any form of instruction as to where the room was or where anything was so had to ask again to find the room. However, when waiting in reception one day we watched while other people staying got the full works regarding welcoming. I cannot complain about food (stayed HB and the range was fantastic each meal). The entertainment staff put on activities such as aqua gym and water polo and Joshie was very friendly. I have reviewed the hotel only average because I felt at times English guests were not appreciated by certain staff - the staff taking the bills for dinner kept speaking in german to me even when I had said something in English. Nevertheless many staff were very friendly. For the England football match it should not be expected of the guests to have to go and ask numerous times to get the match put on off of a german channel when all the other matches were put on straight away. I also appreciate some pool music but from the hotel not german guests taking it upon themselves to play whatever they like on their boombox. I would say if you are looking for a peaceful, quiet stay this is not the place to be as the beach area is very loud and full of germans who are often rather drunk. We only ventured out to the beach right by the hotel once because it was not a very nice atmosphere. However we went to the end of the port (bus 25 gets you there in 3-4 stops) and although a busy beach it was a nicer atmosphere. Palma city centre is very beautiful (again bus 25 is faster than bus 15 to get you there and costs 1,50 euro each). The evening entertainment went on until about 11pm which was fine for us as we enjoyed it. Overall I liked the hotel and I would visit again if in another location.


    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
    Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Playa de Palma hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team We hope to welcome you in our hotel in your next stay in Mallorca, until then we send you kind regards. Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 7 2018
    • Couples

    LISA H

    “Lovely quiet stay fab hotel. Only 2 British couples there as we were near beer Keller’s. Hundreds of Germans.”


    Lovely quiet stay amazing hotel. Food was gorgeous. Super clean. Only 2 British couples there as we were near beer Keller’s. Hundreds of Germans. Sometimes they took over pool area with their own music speakers that was the only downside. Great hotel would return for weekend.


    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
    Dear Guest, Dear guest, We are more than pleased to hear about your opinion in our Hotel Occidental Playa de Palma. Thank you very much for sharing your experience with this important community of Tripadvisor. We are working very hard to fulfill the expectations of our clients, and we are more than happy to hear, that we made it possible in your case. We are hope to have the opportunity to welcome you back in our hotel in the near future. Best regards from Mallorca, Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 6 2018
    • West Yorks
    • Couples

    cat0912

    “Ignore the bad reviews”


    Just returned and loved it. Was apprehensive after reading bad reviews about roudy, drunk germans but it honestly wasn't an issue for us. We stayed in a junior suit which was nice and quiet by the poolside so away from the main building. We couldn't have been more impressed with the hotel and friendly staff. It was lovely and clean and the choice of food every day was excellent. The only gripe we had was that not all the food at the poolside bar was included in all inclusive which is a bit strange so the choice there was very limited. We go all inclusive to avoid having to spend anything during the day. Would have rated it 5 stars if this hadnt let it down. You could, however eat in the restaurant at lunch instead which was far better food anyway and lots more choice, but if you just fancied a snack by the pool very little choice unless you are prepared to pay more. Only 5 mins walk to the main strip but don't let that put you off as you couldn't hear any noise at night. Some lovely beach front bars and restaurants too. Loved it and wish I was back there now.


    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
    Dear Guest, First and foremost we would like to thank you for choosing our Occidental Playa de Palma hotel for your visit in Mallorca and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We hope to have to opportunity to welcome you again in our hotel Occidental Playa de Palma. Kind regards from Mallorca Guest Experience Manager

    EVALUATION

    Round Indicators

    • june 25 2018
    • Reykjavik, Iceland
    • Couples

    ChrisAld

    “A very nice stay”


    The hotel is in a good location from the beach. The food was excellent, the staff was friendly and there is short distance to Palma. I think 80% of the guest were from Germany and they dominated the whole area.


    Swimming pool at the Occidental Playa de Palma hotel
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