Surroundings at the Occidental Playa de Palma hotel
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Occidental Playa de Palma

CL Fra Joan Llabrés, 16   07600 Playa de Palma, Palma de Mallorca (Mallorca) , Islas Baleares   España  


Places of Interest

6 km Son Sant Joan International Airport

7 km Son Antem Golf Course

200 m Palma beach

200 m Bus to Palma

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Playa de Palma

4.0/5 Round Indicators
| 1924 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

34% Complete

673

Very good

39% Complete

760

Average

16% Complete

326

Poor

5% Complete

106

Very poor

3% Complete

59

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    Round Indicators
    jellis1966 South Yorkshire, United Kingdom. 06/12/2018 Friends getaway

    “Excellent guest service”

    The hotel is in a brilliant location for access to the beach and bars, although a taxi ride or bus journey away from the centre of Palma there is plenty of action locally to entertain all ages. The hotel and area is predominantly full of German tourists and therefore mainly caters for this market, there is enough variety for all nationalities. The variety at breakfast was extensive. We stayed in a junior suite and had the extra option of using the roof terrace with jacuzzi which was quieter and more relaxing than the main pool area.
    Round Indicators
    Simon M 05/24/2018

    “Not a good start”

    I booked this hotel for 1 reason, they claim to have a heated indoor pool. Point 1 - the pool isn’t indoor, it’s got a retractable roof which is currently off. Point 2 - it’s not heated, it was freezing cold. There’s an outdoor pool and the temperatures are identical. Wish I’d gone for a different hotel with better facilities but I chose this purely based on having a heated pool for a visit in May :( Don’t bother staying here, they lie. The selection of all inclusive food and drink is also terrible, most of the items on the menu are cheaper if you book all inclusive but very few are truly included in the price.

    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
     Dear Simon, Although we sincerely regret reading that your stay at our Occidental Playa de Palma fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Regarding our pools, we deeply regret your disappointment however we would like to take the opportunity to point out that our pool is an inside one during the low season when the outside temperatures are not permitting to bath outside. Even though, once the temperatures are higher and the people request it, we open the ceiling. We regret your disappointment regarding the extra charge for some drinks for our All Inclusive guests, although we would like to take the opportunity to point out that only a few Premium liquors are not included and subject to a reduced extra charge comparing to the prices charged for other types of meal plans in the hotel We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Guest Experience Manager

    Round Indicators
    mapati London, United Kingdom. 05/16/2018 Family

    “Served the pursose”

    Good location, close but no on it. No soundproof Apartments Friendly Average breakfast (didn’t use others) Freezing pools (even for doing lines, let alone relaxing) Apartments great for young families with children as more room and home from home feel like TVs in both spaces with ports if you take connectors If you want privacy, forget it. Ground floor means your windows face a walk to other apartments, you can heard conversations from other apartments

    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
     Dear Guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success We read the comments about the insonorization talking good notes of it, i can assure you that we are already studied the subject with our management and we are working on it, in order to be able to provide a better quality of rooms and services in our hotel.We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards. Guest Experience Manager

    Round Indicators
    hrishikeshb2017 05/14/2018 Family

    “Location is close to Beach”

    Although the location is close to the beach but still the beach isn't clean and the property is close to dance bars and streets with all the smoking guys of young age and girls roaming here and there and personally I think that this property shouldn't be preferred by those who are travelling with family especially kids and old age parents as there are stairs between the main building and the rooms near the pool. Instead those with families should take the hotels near colonia Santa Jodi as the beach near this place is very clean and the place is also very decent although far away from the airport.

    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
     Dear Guest, We first would like to thank you for choosing our Occidental Playa de Palma hotel for your holidays in Mallorca and for sharing your comments on your experience among us. We understand that our hotel might not be the best location for your holidays, this is why we encourage you for a future occasion to visit the websites or to contact with the call center from where the agents will be able to offer you a personalized booking guidance to make sure you book the Barceló destination that can make all your dreams come true. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Guest Experience Manager

    Round Indicators
    hward2018 Swindon, United Kingdom. 05/03/2018 Friends getaway

    “Great short break”

    The hotel is well presented and clean. This is ideal for a relaxing break - everything is on hand and easily accessible. The pool area is well maintained, and the bar area by the pool is very handy. Food at all mealtimes is presented well, plenty of choice and the quality is very high. What stands out from this hotel, is the friendliness and professionalism of the staff - they were fantastic. The location is good, only a few minutes walk to the sea front, with the usual choice of restaurants/bars/shops. I would recommend this hotel to all age groups.

    EVALUATION

    Round Indicators

    • june 12 2018
    • South Yorkshire, United Kingdom
    • Friends getaway

    jellis1966

    “Excellent guest service”


    The hotel is in a brilliant location for access to the beach and bars, although a taxi ride or bus journey away from the centre of Palma there is plenty of action locally to entertain all ages. The hotel and area is predominantly full of German tourists and therefore mainly caters for this market, there is enough variety for all nationalities. The variety at breakfast was extensive. We stayed in a junior suite and had the extra option of using the roof terrace with jacuzzi which was quieter and more relaxing than the main pool area.


    EVALUATION

    Round Indicators

    • may 24 2018

    Simon M

    “Not a good start”


    I booked this hotel for 1 reason, they claim to have a heated indoor pool. Point 1 - the pool isn’t indoor, it’s got a retractable roof which is currently off. Point 2 - it’s not heated, it was freezing cold. There’s an outdoor pool and the temperatures are identical. Wish I’d gone for a different hotel with better facilities but I chose this purely based on having a heated pool for a visit in May :( Don’t bother staying here, they lie. The selection of all inclusive food and drink is also terrible, most of the items on the menu are cheaper if you book all inclusive but very few are truly included in the price.


    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
    Dear Simon, Although we sincerely regret reading that your stay at our Occidental Playa de Palma fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Regarding our pools, we deeply regret your disappointment however we would like to take the opportunity to point out that our pool is an inside one during the low season when the outside temperatures are not permitting to bath outside. Even though, once the temperatures are higher and the people request it, we open the ceiling. We regret your disappointment regarding the extra charge for some drinks for our All Inclusive guests, although we would like to take the opportunity to point out that only a few Premium liquors are not included and subject to a reduced extra charge comparing to the prices charged for other types of meal plans in the hotel We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 16 2018
    • London, United Kingdom
    • Family

    mapati

    “Served the pursose”


    Good location, close but no on it. No soundproof Apartments Friendly Average breakfast (didn’t use others) Freezing pools (even for doing lines, let alone relaxing) Apartments great for young families with children as more room and home from home feel like TVs in both spaces with ports if you take connectors If you want privacy, forget it. Ground floor means your windows face a walk to other apartments, you can heard conversations from other apartments


    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
    Dear Guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success We read the comments about the insonorization talking good notes of it, i can assure you that we are already studied the subject with our management and we are working on it, in order to be able to provide a better quality of rooms and services in our hotel.We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards. Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 14 2018
    • Family

    hrishikeshb2017

    “Location is close to Beach”


    Although the location is close to the beach but still the beach isn't clean and the property is close to dance bars and streets with all the smoking guys of young age and girls roaming here and there and personally I think that this property shouldn't be preferred by those who are travelling with family especially kids and old age parents as there are stairs between the main building and the rooms near the pool. Instead those with families should take the hotels near colonia Santa Jodi as the beach near this place is very clean and the place is also very decent although far away from the airport.


    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
    Dear Guest, We first would like to thank you for choosing our Occidental Playa de Palma hotel for your holidays in Mallorca and for sharing your comments on your experience among us. We understand that our hotel might not be the best location for your holidays, this is why we encourage you for a future occasion to visit the websites or to contact with the call center from where the agents will be able to offer you a personalized booking guidance to make sure you book the Barceló destination that can make all your dreams come true. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 3 2018
    • Swindon, United Kingdom
    • Friends getaway

    hward2018

    “Great short break”


    The hotel is well presented and clean. This is ideal for a relaxing break - everything is on hand and easily accessible. The pool area is well maintained, and the bar area by the pool is very handy. Food at all mealtimes is presented well, plenty of choice and the quality is very high. What stands out from this hotel, is the friendliness and professionalism of the staff - they were fantastic. The location is good, only a few minutes walk to the sea front, with the usual choice of restaurants/bars/shops. I would recommend this hotel to all age groups.


    Swimming pool at the Occidental Playa de Palma hotel
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