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Surroundings at the Occidental Playa de Palma hotel
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Map and location

CL Fra Joan Llabrés, 16   07600 Playa de Palma, Palma de Mallorca (Mallorca) , Islas Baleares   España  


Places of Interest

6 km Son Sant Joan International Airport

7 km Son Antem Golf Course

200 m Palma beach

200 m Bus to Palma

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Playa de Palma

4.0/5 Round Indicators
| 2868 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

39% Complete

1121

Very good

37% Complete

1076

Average

15% Complete

448

Poor

4% Complete

136

Very poor

3% Complete

87

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    Round Indicators
    jeanpepinster 02/11/2020 Friends getaway

    “Good cycling stay!”

    A good stay for cyclists again! Thanks to all the team! Maybe the french fries a bit warmer and fried a second time at thé restaurant for belgian guys like us ✌🏼 Thanks for the upgrading to! More confortable to prepare the cycling season thank you very much!
    Round Indicators
    Leszek P Zielona Gora, Poland. 02/06/2020

    “Leszek P”

    Bardzo dobry hotel.Blisko na lotnisko i do centrum.Jedzenie kontynentalne. Duży wybór dań. Obsługa bardzo miła.Codziennie sprzątany pokój. Polecam. Very good hotel. Close to the airport and to the center. Continental food. A large selection of dishes. Very nice service. Room cleaned daily. I would recommend.

    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
     Dear Leszek, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. It is good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind regards, Guest Experience Manager

    Round Indicators
    sbranfield england. 02/06/2020

    “poor”

    very noisy , large groups of same sex occupancy , 99.9 percent german occupancy hen party going on the second night food was always cold two nights we had entertainment 1st night was a very quite singer we couldn't hear due to a large amount of noisy drunk germans , the louder she sang the louder there noise become second was a saxophonist that suffered the same experience this is not the quite and relaxed holiday we had in mind

    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
     Dear Guest, Thank you for sharing a review of Occidental Playa de Palma. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention We have read your comment regarding the type of clientele we accommodate at our hotel, and would like to take the opportunity to clarify that Barceló welcomes all guests who book to stay with us regardless of their origin, skin tone, religion and age, and strongly believes that everybody has a right to a well-earned holiday.  All trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Guest Experience Manager

    Round Indicators
    MichelleCS1 Brighton, United Kingdom. 02/05/2020 Friends getaway

    “Great value for money”

    Went here with 9 friends to celebrate a 70th birthday. We arrived pretty late and was told the restaurant was closed but the staff had laid out some cold meats and cheeses for us which was very thoughtful. Rooms were a decent size but the walls were pretty thin! Luckily we were placed in five rooms next to each other so we could only hear the snoring and chatting of our friends so it wasn’t too bad. You could hear furniture being moved around by people upstairs but it was all bearable. The all inclusive food was delicious at breakfast with plenty to choose from, from breakfast staples of bacon and eggs, to bespoke omelettes while you waited, cold meats and cheeses, cakes, biscuits and cereals. Lunch too was delicious with good choices. Dinner I found to be a little less interesting but still nice. The bar staff were fantastic and friendly. The live entertainment was loud but good. We had the indoor pool to ourselves and it was clean with plenty of sun beds to lounge on. I am not sure if I would go here in high season but at the time we went it was very pleasant, staff were friendly and welcoming and the food great. I had a fantastic time

    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
     Dear Michelle, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Playa de Palma hotel and are delighted to read that we were able to match your expectations. We cannot be happier knowing that your stay has been so pleasant, this is mainly our goal, to make sure that each stay is an experience. Please come back soon, we would love to see you again, Warm regards Guest Experience Manager

    Round Indicators
    JandC2020 01/21/2020 Couples

    “Completely old building, not really clean, bad dinner, loud neighborhood”

    According to the pictures on the website, we expected a nice hotel. When we arrived, there was a nice lobby. However, once in the room you could see that is has not been renovated for decades. The floor was not properly cleaned, we found foot nails of previous guest. The dinner was more than bad, the atmosphere of the restaurant is mass market. Martini at the bar was ok. Outside, construction work next door. When we stayed there, the hotel was filled with sport groups who were completely loud during the whole night. This overall experience killed all positive vibes of our vacation. Checked out after 1 night, got refunded partially.

    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
     Dear Guest, First of all we would like to thank you for leaving your feedback on Occidental Playa de Palma, which helps us understand how to improve our service. We are truly sorry to read that your experience with us didn't meet your expectations and that we weren't able to provide you with a positive and memorable experience. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. We apologise if the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so guests feel comfortable. We will forward your comment to the management team because customer feedback helps us to improve, and we will keep it in mind for future infrastructure renovations. We look forward to seeing you again so we may regain your trust with a better experience. Kind regards, Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 11 2020
    • Friends getaway

    jeanpepinster

    “Good cycling stay!”


    A good stay for cyclists again! Thanks to all the team! Maybe the french fries a bit warmer and fried a second time at thé restaurant for belgian guys like us ✌🏼 Thanks for the upgrading to! More confortable to prepare the cycling season thank you very much!


    EVALUATION

    Round Indicators

    • february 6 2020
    • Zielona Gora, Poland

    Leszek P

    “Leszek P”


    Bardzo dobry hotel.Blisko na lotnisko i do centrum.Jedzenie kontynentalne. Duży wybór dań. Obsługa bardzo miła.Codziennie sprzątany pokój. Polecam. Very good hotel. Close to the airport and to the center. Continental food. A large selection of dishes. Very nice service. Room cleaned daily. I would recommend.


    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
    Dear Leszek, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. It is good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind regards, Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 6 2020
    • england

    sbranfield

    “poor”


    very noisy , large groups of same sex occupancy , 99.9 percent german occupancy hen party going on the second night food was always cold two nights we had entertainment 1st night was a very quite singer we couldn't hear due to a large amount of noisy drunk germans , the louder she sang the louder there noise become second was a saxophonist that suffered the same experience this is not the quite and relaxed holiday we had in mind


    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
    Dear Guest, Thank you for sharing a review of Occidental Playa de Palma. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention We have read your comment regarding the type of clientele we accommodate at our hotel, and would like to take the opportunity to clarify that Barceló welcomes all guests who book to stay with us regardless of their origin, skin tone, religion and age, and strongly believes that everybody has a right to a well-earned holiday.  All trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 5 2020
    • Brighton, United Kingdom
    • Friends getaway

    MichelleCS1

    “Great value for money”


    Went here with 9 friends to celebrate a 70th birthday. We arrived pretty late and was told the restaurant was closed but the staff had laid out some cold meats and cheeses for us which was very thoughtful. Rooms were a decent size but the walls were pretty thin! Luckily we were placed in five rooms next to each other so we could only hear the snoring and chatting of our friends so it wasn’t too bad. You could hear furniture being moved around by people upstairs but it was all bearable. The all inclusive food was delicious at breakfast with plenty to choose from, from breakfast staples of bacon and eggs, to bespoke omelettes while you waited, cold meats and cheeses, cakes, biscuits and cereals. Lunch too was delicious with good choices. Dinner I found to be a little less interesting but still nice. The bar staff were fantastic and friendly. The live entertainment was loud but good. We had the indoor pool to ourselves and it was clean with plenty of sun beds to lounge on. I am not sure if I would go here in high season but at the time we went it was very pleasant, staff were friendly and welcoming and the food great. I had a fantastic time


    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
    Dear Michelle, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Playa de Palma hotel and are delighted to read that we were able to match your expectations. We cannot be happier knowing that your stay has been so pleasant, this is mainly our goal, to make sure that each stay is an experience. Please come back soon, we would love to see you again, Warm regards Guest Experience Manager

    EVALUATION

    Round Indicators

    • january 21 2020
    • Couples

    JandC2020

    “Completely old building, not really clean, bad dinner, loud neighborhood”


    According to the pictures on the website, we expected a nice hotel. When we arrived, there was a nice lobby. However, once in the room you could see that is has not been renovated for decades. The floor was not properly cleaned, we found foot nails of previous guest. The dinner was more than bad, the atmosphere of the restaurant is mass market. Martini at the bar was ok. Outside, construction work next door. When we stayed there, the hotel was filled with sport groups who were completely loud during the whole night. This overall experience killed all positive vibes of our vacation. Checked out after 1 night, got refunded partially.


    GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this review
    Dear Guest, First of all we would like to thank you for leaving your feedback on Occidental Playa de Palma, which helps us understand how to improve our service. We are truly sorry to read that your experience with us didn't meet your expectations and that we weren't able to provide you with a positive and memorable experience. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. We apologise if the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so guests feel comfortable. We will forward your comment to the management team because customer feedback helps us to improve, and we will keep it in mind for future infrastructure renovations. We look forward to seeing you again so we may regain your trust with a better experience. Kind regards, Guest Experience Manager

    Swimming pool at the Occidental Playa de Palma hotel
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