Barceló Hotel Pool  Jandía Playa
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Occidental Jandía Playa

Sancho Panza, s/n. Urbanización Playa del Jable   35625 Jandía, Pájara (Fuerteventura) , Islas Canarias   España  


Places of Interest

84 km Fuerteventura

400 m Jandía beach

45 km Las Playitas Golf Course

1 km Jandía Golf

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Jandía Playa

4.0/5 Round Indicators
| 6486 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

33% Complete

2178

Very good

40% Complete

2638

Average

16% Complete

1061

Poor

5% Complete

382

Very poor

3% Complete

227

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    Round Indicators
    Steven C 07/14/2018 Family

    “Great Food, rubbish entertainment ”

    The room is excellent except the air conditioning, struggled with it and it wasn’t very good. All the food was excellent, good choices and plenty. The bar, well it was rubbish, they mainly display the make makes like Baileys but give you the cheap makes to drink, the other ones cost. In the theatre, there can be almost 200 + in there but there is only 1 barman, 2 weeks, same every night and I was told by the barman, is normal. Downstairs has far less people and always had 2 bar staff. It can take 30 minutes to get served. The entertainment in that room is also really poor, the same 3 people becoming a different band each time, Queen, Bryan Adams then U2. Really poor singing. There were 2 guys with a guitar singing songs downstairs, much much better and good to listen too. Pool and getting sun-beds was excellent. Well tended grounds. Reception was really bad to talk too, mainly because it took ages to get to them, then they let other guests skip in.

    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Playa, responded to this review
     Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We are very sorry to read the disturbances caused by the air conditioning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our reception desk for anything we may do for you to fully enjoy your stay among us. We regret your disappointment regarding the extra charge for some drinks for our All Inclusive guests, although we would like to take the opportunity to point out that only a few Premium liquors are not included and subject to a reduced extra charge comparing to the prices charged for other types of meal plans in the hotel. We sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live shows in the evening, nevertheless we will make sure to discuss your comments with the head of entertainment for information and improvement. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards Guest experience Manager Occidental Jandia Playa****

    Round Indicators
    plsdeluno england. 07/13/2018 Couples

    “Good hotel apart from the waitress Sandra from the pool bar”

    Last day herewith. Good hotel with beautiful gardens. Food and drink very much like other all inclusiveseno worse no better. Plenty of sun beds and big pools. The only negative things about the hotel are that the beer is very weak and the waitress Sandra from the pool bar. All the staff are nice with the exception of her, she is in the wrong job, management please put her in the kitchen away from the guests. Her attitude and the way she is with guests gives a negative view of the hotel. Never smiles and bangs your drinks down with a look that could kill. Its obvious that she is not happy in her job which gives a negative vibe to the guests. I dreaded getting served by her as her attitude put a downer on the holiday. This is not just my opinion many other guests share my point of view regarding her. We had already made a reservation to return here in January before we came here, however because of the way that Sandra is we will change our reservation with the holiday company and go elsewhere. Its surprising the affect that one employees attitude can have on the hotel. Please change her job.
    Round Indicators
    kuzynki 07/11/2018 Couples

    “great time”

    We could spend great time at this hotel, eat delicious food, drink good alcohols. Hotel is big and it is a pleasure to go around because the garden is fantastic. The swimming polls are great! The view from the hotel is beautiful. We will come back to Occidental.

    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Playa, responded to this review
     Dear Guest, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. Moreover we are glad you enjoyed the beauty of our pool area as well as our garden. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards, Guest Experience Manager Occidental Jandia Playa****

    Round Indicators
    wrighty1994 Stoke-on-Trent, United Kingdom. 07/09/2018 Couples

    “Lovely hotel”

    You have to love what you get here for the price you pay, treated incredibly well and with just 5 minutes to walk to the beach and shops 3 minutes away you can never complain. Would recommend this hotel to anyone looking to go to furtaventura, perhaps the only negative is all the activities like the zoo etc are a little far away but you have regular transport to all the activities from the companies from what I have seen.
    Round Indicators
    Dollybop 07/09/2018 Couples

    “Not bad, could do better”

    Just got back from a 5 day, last minute stay and whilst we enjoyed it on the whole there are certain things that could be improved. First though the positives... the beds are fabulous, super king size with memory foam mattress toppers so really comfy. The staff are generally smiley and friendly with only one exception in the pool bar who didn’t say anything to us but chatted away to a French customer; found that a bit rude tbh. The location if great and only a 20 minute stroll to jandia town centre where there’s a great selection of shops and cafes etc. And the beach is seemingly endless and lovely. The negatives for us were: the hotel is located on a hill so there’s a slog up if you go out; if you’ve got mobility issues this isn’t the hotel for you. There’s also a noisy bar just below the sea view rooms which could be annoying for some if you’re wanting a peaceful break or have young children. There’s lots of little niggles that could be addressed to make it more like a 4 star... provide ashtrays in the rooms as standard, better to have one and not need it than to not have one; there’s cigarette buts everywhere to confirm this. Also try positioning planters filled with sand around the complex for smokers to extinguish their cigarettes.. will make the place look a lot better without discarded fag ends everywhere. More drink selections at dinner would be lovely, yes wine is lovely if you like it but that or beer ( in a wine glass) is your only option. The food though was good, sometimes not very hot but generally a positive experience; you are also seated so dining al fresco isn’t or wasn’t given as an option. Housekeeping on the first day was shocking for a four star hotel.. nothing was done, not the beds made, not teas or coffees replaced, the cups sorted, absolutely nothing apart from the bin was emptied. This was rectified the following day after a word at reception. There’s lots of other niggles that are easy fixes that could elevate this hotel to where it obviously should be and it’s frustrating. However the question is always whether you would go back again and on balance we would for a week it was really good value for what we paid.

    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Playa, responded to this review
     Dear Guest, At Occidental we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We are sincerely sorry to read your dissatisfaction with the cleaning of your room and outside areas, there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. We would like to let you know that we do empathize with you regarding our smoking guests, however we would like to inform you that we must adhere to Spanish law which entitles guests to smoke anywhere outside on our hotels premises, apart from near children´s play areas which appears not to have been the case during your stay and we apologize for any inconvenience this caused you. We are surprised by your comment related to the behavior of one of our bartenders and we will certainly be passing your comments directly to the management responsible, however we are pleased to read that with the majority of our team members you had positive interactions and felt well looked after at all times, which is our ultimate goal. We do our best to ensure that the noise levels always stay within the sensible limits so our guests are not disturbed by exterior traffic noise. Sometimes it is impossible to guarantee this as there are going to be moments during the early hours for instance where some traffic noise may be heard from the local municipality services, especially on our lowest road facing floors. We would like tosuggest to you, for a next time, to contact with our reception to inform about all the issues. We would also like to inform you that all trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. On the other hand we would like to thank you for your highlight on the comfort of our beds because we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Guest Experience Manager Occidental Jandia Playa****

    EVALUATION

    Round Indicators

    • july 14 2018
    • Family

    Steven C

    “Great Food, rubbish entertainment ”


    The room is excellent except the air conditioning, struggled with it and it wasn’t very good. All the food was excellent, good choices and plenty. The bar, well it was rubbish, they mainly display the make makes like Baileys but give you the cheap makes to drink, the other ones cost. In the theatre, there can be almost 200 + in there but there is only 1 barman, 2 weeks, same every night and I was told by the barman, is normal. Downstairs has far less people and always had 2 bar staff. It can take 30 minutes to get served. The entertainment in that room is also really poor, the same 3 people becoming a different band each time, Queen, Bryan Adams then U2. Really poor singing. There were 2 guys with a guitar singing songs downstairs, much much better and good to listen too. Pool and getting sun-beds was excellent. Well tended grounds. Reception was really bad to talk too, mainly because it took ages to get to them, then they let other guests skip in.


    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Playa, responded to this review
    Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We are very sorry to read the disturbances caused by the air conditioning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our reception desk for anything we may do for you to fully enjoy your stay among us. We regret your disappointment regarding the extra charge for some drinks for our All Inclusive guests, although we would like to take the opportunity to point out that only a few Premium liquors are not included and subject to a reduced extra charge comparing to the prices charged for other types of meal plans in the hotel. We sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live shows in the evening, nevertheless we will make sure to discuss your comments with the head of entertainment for information and improvement. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards Guest experience Manager Occidental Jandia Playa****

    EVALUATION

    Round Indicators

    • july 13 2018
    • england
    • Couples

    plsdeluno

    “Good hotel apart from the waitress Sandra from the pool bar”


    Last day herewith. Good hotel with beautiful gardens. Food and drink very much like other all inclusiveseno worse no better. Plenty of sun beds and big pools. The only negative things about the hotel are that the beer is very weak and the waitress Sandra from the pool bar. All the staff are nice with the exception of her, she is in the wrong job, management please put her in the kitchen away from the guests. Her attitude and the way she is with guests gives a negative view of the hotel. Never smiles and bangs your drinks down with a look that could kill. Its obvious that she is not happy in her job which gives a negative vibe to the guests. I dreaded getting served by her as her attitude put a downer on the holiday. This is not just my opinion many other guests share my point of view regarding her. We had already made a reservation to return here in January before we came here, however because of the way that Sandra is we will change our reservation with the holiday company and go elsewhere. Its surprising the affect that one employees attitude can have on the hotel. Please change her job.


    EVALUATION

    Round Indicators

    • july 11 2018
    • Couples

    kuzynki

    “great time”


    We could spend great time at this hotel, eat delicious food, drink good alcohols. Hotel is big and it is a pleasure to go around because the garden is fantastic. The swimming polls are great! The view from the hotel is beautiful. We will come back to Occidental.


    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Playa, responded to this review
    Dear Guest, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. Moreover we are glad you enjoyed the beauty of our pool area as well as our garden. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards, Guest Experience Manager Occidental Jandia Playa****

    EVALUATION

    Round Indicators

    • july 9 2018
    • Stoke-on-Trent, United Kingdom
    • Couples

    wrighty1994

    “Lovely hotel”


    You have to love what you get here for the price you pay, treated incredibly well and with just 5 minutes to walk to the beach and shops 3 minutes away you can never complain. Would recommend this hotel to anyone looking to go to furtaventura, perhaps the only negative is all the activities like the zoo etc are a little far away but you have regular transport to all the activities from the companies from what I have seen.


    EVALUATION

    Round Indicators

    • july 9 2018
    • Couples

    Dollybop

    “Not bad, could do better”


    Just got back from a 5 day, last minute stay and whilst we enjoyed it on the whole there are certain things that could be improved. First though the positives... the beds are fabulous, super king size with memory foam mattress toppers so really comfy. The staff are generally smiley and friendly with only one exception in the pool bar who didn’t say anything to us but chatted away to a French customer; found that a bit rude tbh. The location if great and only a 20 minute stroll to jandia town centre where there’s a great selection of shops and cafes etc. And the beach is seemingly endless and lovely. The negatives for us were: the hotel is located on a hill so there’s a slog up if you go out; if you’ve got mobility issues this isn’t the hotel for you. There’s also a noisy bar just below the sea view rooms which could be annoying for some if you’re wanting a peaceful break or have young children. There’s lots of little niggles that could be addressed to make it more like a 4 star... provide ashtrays in the rooms as standard, better to have one and not need it than to not have one; there’s cigarette buts everywhere to confirm this. Also try positioning planters filled with sand around the complex for smokers to extinguish their cigarettes.. will make the place look a lot better without discarded fag ends everywhere. More drink selections at dinner would be lovely, yes wine is lovely if you like it but that or beer ( in a wine glass) is your only option. The food though was good, sometimes not very hot but generally a positive experience; you are also seated so dining al fresco isn’t or wasn’t given as an option. Housekeeping on the first day was shocking for a four star hotel.. nothing was done, not the beds made, not teas or coffees replaced, the cups sorted, absolutely nothing apart from the bin was emptied. This was rectified the following day after a word at reception. There’s lots of other niggles that are easy fixes that could elevate this hotel to where it obviously should be and it’s frustrating. However the question is always whether you would go back again and on balance we would for a week it was really good value for what we paid.


    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Playa, responded to this review
    Dear Guest, At Occidental we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We are sincerely sorry to read your dissatisfaction with the cleaning of your room and outside areas, there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. We would like to let you know that we do empathize with you regarding our smoking guests, however we would like to inform you that we must adhere to Spanish law which entitles guests to smoke anywhere outside on our hotels premises, apart from near children´s play areas which appears not to have been the case during your stay and we apologize for any inconvenience this caused you. We are surprised by your comment related to the behavior of one of our bartenders and we will certainly be passing your comments directly to the management responsible, however we are pleased to read that with the majority of our team members you had positive interactions and felt well looked after at all times, which is our ultimate goal. We do our best to ensure that the noise levels always stay within the sensible limits so our guests are not disturbed by exterior traffic noise. Sometimes it is impossible to guarantee this as there are going to be moments during the early hours for instance where some traffic noise may be heard from the local municipality services, especially on our lowest road facing floors. We would like tosuggest to you, for a next time, to contact with our reception to inform about all the issues. We would also like to inform you that all trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. On the other hand we would like to thank you for your highlight on the comfort of our beds because we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Guest Experience Manager Occidental Jandia Playa****

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