Facilities at the Occidental Madrid Este hotel
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Map and location

Julian Camarillo, 19-21   28037 Madrid ,   España  


Places of Interest

8 km Adolfo Suárez Madrid-Barajas Airport

9 km IFEMA Exhibition Centre

7 km El Prado & Thyssen & Reina Sofía Museums

9 km Olivar de la Hinojosa Golf Course

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Madrid Este

4.5/5 Round Indicators
| 1029 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

50% Complete

516

Very good

37% Complete

391

Average

7% Complete

76

Poor

2% Complete

26

Very poor

1% Complete

20

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    Round Indicators
    Trail19863949593 Amsterdam, The Netherlands. 05/05/2019 Business

    “Business stay”

    Hotel is well maintained. In fact they are so good that you don’t feel like going out of the room. Highly recommend. It is well connected with bus services though metro is 10 mins walk. I thoroughly enjoyed my stay here

    Félix L, Director General at Occidental Madrid Este, responded to this review
     Dear guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We also would like to thank you for pointing out the maintained of our hotel as we always strive to ensure the best pricing for our guests. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Yours faithfully, Félix López Pérez General Manager BarceloStories @barcelohotelsresorts

    Round Indicators
    daniel_wojcik Krakow, Poland. 04/22/2019 Business

    “Good stay”

    Clean room, comfortable bed. Taste breakfast. Room has effective electrically controlled curtain against the sun. Effective air conditioning. Some equipment needs to be repaired - shelves in wardrobe. TV did not always turn on.

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear Guest, Thank you for your excellent review and we hope to see you in a proper future. Best wishes, Marina Solanas Montero Deputy Manager #BarceloStories @barcelohotelsresorts

    Round Indicators
    Mike D Piddlehinton, United Kingdom. 04/14/2019 Couples

    “Great Value”

    The hotel price is very good. The reception efficient and very pleasant. The rooms are a generous size with very comfortable king size beds, the linen also is of a very good quality. We ate in the Lizarran restaurant at the hotel, and must say the food was very good. I would say if you are looking for a good hotel at a reasonable price look no further.

    Félix L, Director General at Occidental Madrid Este, responded to this review
     Dear guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We also greatly appreciate your comments on the quality and variety of our restaurante because our talented team strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Yours faithfully, Félix López Pérez General Manager BarceloStories @barcelohotelsresorts

    Round Indicators
    Fearless14134212881 Amsterdam, The Netherlands. 02/21/2019 Business

    “Occidental might need to work on 2C basics.... "Cleanness" and "Courtesy"”

    Room, Washroom are not cleaned, Staff attitude is horrible... Room 113. Reception been informed twice abt the clearness and nothing was done abt it. They don't seems to be sorry abt the incident .. What a shame...

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear Guest, Although we sincerely regret your disappointment with your stay in our Occidental Madrid Este Hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best wishes, Marina Solanas Montero Deputy Manager #myBarceló @barcelohoteles

    Round Indicators
    Shasa89 Washington DC, District of Columbia. 02/14/2019 Solo travel

    “Wash rags are important!”

    I literally just checked in and I’m already confused, disappointed and unimpressed. When I made the reservation for a “Superior King Room Room” the description boasted of “city views.” Yes, well if the city is a “La Plataforma De La Construccion” sign on a brick building, then mission accomplished. My room is blazing hot, which may have been okay if outside temperature was freezing and not a mild 50 degrees. The most annoying part thus far in my less than 2 hours here, WASH RAGS! After a long flight, I was looking forward to a relaxing shower, only to learn that they don’t carry wash rags and that hands are the way to go. Just ewww! Anyway, the lobby is as pictured and they have welcome snacks laid out for all who are big fans of communals. Thank you Roxana for cleaning my room and leaving the nice note and sweets, only good thing thus far.

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear Guest, Thank you for sharing a review of Occidental Madrid Este. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We understand that the Hotel might not be the best location for your holidays, this is why we encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance to make sure you book the Barceló destination that can make all your dreams come true. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best wishes, Marina Solanas Montero Deputy Manager #myBarceló @barcelohoteles

    EVALUATION

    Round Indicators

    • may 5 2019
    • Amsterdam, The Netherlands
    • Business

    Trail19863949593

    “Business stay”


    Hotel is well maintained. In fact they are so good that you don’t feel like going out of the room. Highly recommend. It is well connected with bus services though metro is 10 mins walk. I thoroughly enjoyed my stay here


    Félix L, Director General at Occidental Madrid Este, responded to this review
    Dear guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We also would like to thank you for pointing out the maintained of our hotel as we always strive to ensure the best pricing for our guests. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Yours faithfully, Félix López Pérez General Manager BarceloStories @barcelohotelsresorts

    EVALUATION

    Round Indicators

    • april 22 2019
    • Krakow, Poland
    • Business

    daniel_wojcik

    “Good stay”


    Clean room, comfortable bed. Taste breakfast. Room has effective electrically controlled curtain against the sun. Effective air conditioning. Some equipment needs to be repaired - shelves in wardrobe. TV did not always turn on.


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear Guest, Thank you for your excellent review and we hope to see you in a proper future. Best wishes, Marina Solanas Montero Deputy Manager #BarceloStories @barcelohotelsresorts

    EVALUATION

    Round Indicators

    • april 14 2019
    • Piddlehinton, United Kingdom
    • Couples

    Mike D

    “Great Value”


    The hotel price is very good. The reception efficient and very pleasant. The rooms are a generous size with very comfortable king size beds, the linen also is of a very good quality. We ate in the Lizarran restaurant at the hotel, and must say the food was very good. I would say if you are looking for a good hotel at a reasonable price look no further.


    Félix L, Director General at Occidental Madrid Este, responded to this review
    Dear guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We also greatly appreciate your comments on the quality and variety of our restaurante because our talented team strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Yours faithfully, Félix López Pérez General Manager BarceloStories @barcelohotelsresorts

    EVALUATION

    Round Indicators

    • february 21 2019
    • Amsterdam, The Netherlands
    • Business

    Fearless14134212881

    “Occidental might need to work on 2C basics.... "Cleanness" and "Courtesy"”


    Room, Washroom are not cleaned, Staff attitude is horrible... Room 113. Reception been informed twice abt the clearness and nothing was done abt it. They don't seems to be sorry abt the incident .. What a shame...


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear Guest, Although we sincerely regret your disappointment with your stay in our Occidental Madrid Este Hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best wishes, Marina Solanas Montero Deputy Manager #myBarceló @barcelohoteles

    EVALUATION

    Round Indicators

    • february 14 2019
    • Washington DC, District of Columbia
    • Solo travel

    Shasa89

    “Wash rags are important!”


    I literally just checked in and I’m already confused, disappointed and unimpressed. When I made the reservation for a “Superior King Room Room” the description boasted of “city views.” Yes, well if the city is a “La Plataforma De La Construccion” sign on a brick building, then mission accomplished. My room is blazing hot, which may have been okay if outside temperature was freezing and not a mild 50 degrees. The most annoying part thus far in my less than 2 hours here, WASH RAGS! After a long flight, I was looking forward to a relaxing shower, only to learn that they don’t carry wash rags and that hands are the way to go. Just ewww! Anyway, the lobby is as pictured and they have welcome snacks laid out for all who are big fans of communals. Thank you Roxana for cleaning my room and leaving the nice note and sweets, only good thing thus far.


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear Guest, Thank you for sharing a review of Occidental Madrid Este. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We understand that the Hotel might not be the best location for your holidays, this is why we encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance to make sure you book the Barceló destination that can make all your dreams come true. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best wishes, Marina Solanas Montero Deputy Manager #myBarceló @barcelohoteles

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

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    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

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