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Facilities at the Occidental Madrid Este hotel
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Map and location

Julian Camarillo, 19-21   28037 Madrid ,   España  


Places of Interest

8 km Adolfo Suárez Madrid-Barajas Airport

9 km IFEMA Exhibition Centre

7 km El Prado & Thyssen & Reina Sofía Museums

9 km Olivar de la Hinojosa Golf Course

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Madrid Este

4.5/5 Round Indicators
| 1097 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

51% Complete

565

Very good

36% Complete

405

Average

7% Complete

80

Poor

2% Complete

26

Very poor

1% Complete

21

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    Round Indicators
    markbeakhouse 09/11/2019 Solo travel

    “Overnight Stay”

    It was an emergency lay over as a result of flight cancellation. I think it was basic, but adequate. The room was clean and the staff were welcoming and helpful. Tean/coffee in the room would have been good.

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear guest, Thank you very much for such a positive review of your stay. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Marina Solanas Montero Deputy Manager #BarceloStories @barcelohotelsresorts

    Round Indicators
    Anca Valentina P 07/25/2019 Business

    “Nice rooms and good quality service”

    The rooms are big and confortable, the hotel overall is very clean. If you want to visit Madrid, bear in mind that this is not a city center hotel but you cand get there in 15-20 min by car. Perfect for business trips if the office you need to go to is close.

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear guest, Thank you for reviewing your recent stay in our Occidental Madrid Este Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Marina Solanas Montero Deputy Manager #BarceloStories @barcelohotelsresorts

    Round Indicators
    peelerbrotravel 07/19/2019 Friends getaway

    “out of the way location”

    9th may 2019. recent build hotel, looks modern. room was quite large with great beds, a/c con did not work and window handle was broken so we swelted in the heat. No attempt by staff to help so a clothes hangar stuffed in window to keep it open. bar down stairs was ok, reasonable prices, good spot for little snacks. buffet breakfast was ok. location to city centre is poor. not much to see around the location other than modern day shopping, laundry mat was quiet a walk but do-able

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Madrid Este. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We have analysed guest usage to define a set of good environmental practices for our hotels, including the operating times and temperatures for the heating and air conditioning systems. We apologise if this measure interfered with your sleep, but we will take your comment into consideration to ensure the comfort of our guests. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best wishes, Marina Solanas Montero Deputy Manager #BarceloStories @barcelohotelsresorts

    Round Indicators
    Ushmendra H Auckland, New Zealand. 07/11/2019 Couples

    “Excellent place to stay”

    Very nice upscale hotel close to shopping malls etc. Rooms are big and very modern with quality amenities. Only downside is that it is out of the city. Breakfast is lovely with many choices. Staff are nice and friendly.

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear Guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We hope to welcome you back to our hotel in the near future for yet another great stay. Best regards, Marina Solanas Montero Deputy Manager #myBarceló @barcelohoteles

    Round Indicators
    vbath186577 07/09/2019 Couples

    “great stay”

    Stayed at the Occidental Este for a long weekend with my partner and we both really enjoyed it. The hotel is situated well for local bars and the metro and only 5 stops from the Wanda Metropolitano. The staff were very helpful and friendly and the room was great.

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear Guest, Thank you for sharing your feedback on your recent holiday experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely, as you have mentioned, are a credit to our hotel. Also, thank you for the wonderful description of the room we accommodated you in during your stay Again we thank you for this very kind review of our hotel and we look forward to seeing you again in your next visit to Madrid. Best wishes, Marina Solanas Montero Deputy Manager #myBarceló @barcelohoteles

    EVALUATION

    Round Indicators

    • september 11 2019
    • Solo travel

    markbeakhouse

    “Overnight Stay”


    It was an emergency lay over as a result of flight cancellation. I think it was basic, but adequate. The room was clean and the staff were welcoming and helpful. Tean/coffee in the room would have been good.


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear guest, Thank you very much for such a positive review of your stay. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Marina Solanas Montero Deputy Manager #BarceloStories @barcelohotelsresorts

    EVALUATION

    Round Indicators

    • july 25 2019
    • Business

    Anca Valentina P

    “Nice rooms and good quality service”


    The rooms are big and confortable, the hotel overall is very clean. If you want to visit Madrid, bear in mind that this is not a city center hotel but you cand get there in 15-20 min by car. Perfect for business trips if the office you need to go to is close.


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear guest, Thank you for reviewing your recent stay in our Occidental Madrid Este Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Marina Solanas Montero Deputy Manager #BarceloStories @barcelohotelsresorts

    EVALUATION

    Round Indicators

    • july 19 2019
    • Friends getaway

    peelerbrotravel

    “out of the way location”


    9th may 2019. recent build hotel, looks modern. room was quite large with great beds, a/c con did not work and window handle was broken so we swelted in the heat. No attempt by staff to help so a clothes hangar stuffed in window to keep it open. bar down stairs was ok, reasonable prices, good spot for little snacks. buffet breakfast was ok. location to city centre is poor. not much to see around the location other than modern day shopping, laundry mat was quiet a walk but do-able


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Madrid Este. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We have analysed guest usage to define a set of good environmental practices for our hotels, including the operating times and temperatures for the heating and air conditioning systems. We apologise if this measure interfered with your sleep, but we will take your comment into consideration to ensure the comfort of our guests. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best wishes, Marina Solanas Montero Deputy Manager #BarceloStories @barcelohotelsresorts

    EVALUATION

    Round Indicators

    • july 11 2019
    • Auckland, New Zealand
    • Couples

    Ushmendra H

    “Excellent place to stay”


    Very nice upscale hotel close to shopping malls etc. Rooms are big and very modern with quality amenities. Only downside is that it is out of the city. Breakfast is lovely with many choices. Staff are nice and friendly.


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear Guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We hope to welcome you back to our hotel in the near future for yet another great stay. Best regards, Marina Solanas Montero Deputy Manager #myBarceló @barcelohoteles

    EVALUATION

    Round Indicators

    • july 9 2019
    • Couples

    vbath186577

    “great stay”


    Stayed at the Occidental Este for a long weekend with my partner and we both really enjoyed it. The hotel is situated well for local bars and the metro and only 5 stops from the Wanda Metropolitano. The staff were very helpful and friendly and the room was great.


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear Guest, Thank you for sharing your feedback on your recent holiday experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely, as you have mentioned, are a credit to our hotel. Also, thank you for the wonderful description of the room we accommodated you in during your stay Again we thank you for this very kind review of our hotel and we look forward to seeing you again in your next visit to Madrid. Best wishes, Marina Solanas Montero Deputy Manager #myBarceló @barcelohoteles

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