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El Embajador, a Royal Hideaway Hotel

Avda. Sarasota, 65. Ensanche Bella Vista   10110 Santo Domingo ,   República Dominicana  


Points of Interest

20 mi Las Américas International Airport

11 miles El Higuero International Airport

2 miles Downtown Center

4 mi Zona Colonial in Santo Domingo

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

El Embajador, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 1166 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

60% Complete

707

Very good

25% Complete

294

Average

6% Complete

77

Poor

4% Complete

52

Very poor

3% Complete

36

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    Round Indicators
    indira94 Raleigh, North Carolina. 05/24/2018 Couples

    “Pleasant place to stay”

    Really enjoyed location and hotel, reasonably priced, safe, with good food options as well as pool and spa. Great customer service. Everyone was helpful and had a smile. Would highly recommend this hotel. It is also easy/ close to take a cab/uber to malls and Conde area
    Round Indicators
    RBouret Bronx, New York. 05/24/2018 Family

    “Exceptional!”

    The staff were friendly, approachable, and welcoming! The rooms are so comfortable and modern! The breakfast buffet was good. Wi-Fi service is excellent. Overall, we recommend your stay here and are returning soon.

    Jyra Eloisa O, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
     Good morning Mr. RBouret; For us it is a pleasure that you took the time to share your sincere opinion about El Embajador a Royal Hideaway hotel and how excelente was your stay with us. It fills us with joy to know that you received the best attention and that you enjoyed every moment, because this is our main motivation, to provide a memorable experience. We look forward to your soon return. Best regards, Jyra Ozoria - Guest Experience Manager

    Round Indicators
    iriding Orlando. 05/20/2018 Business

    “Superb hotel ”

    What a great hotel Steeped in history recent renovation beautiful rooms very well laid out lots of work space Excellent room service The only gripe I have is the service in the bars and around the public areas was very slow although the staff were pleasant enough they seem to have lack of dedication to actually servicing the clients. It was strange for such a well run operation. You had to literally attract there attention (it seemed they avoided eye contact)then once served a drink in the bar area neither the waitress nor the bartender checked up or offered another. Same at pool bar after a meeting I wandered out beautiful spot in the gardens three bartenders two waitress and Just me , each time I finished my beer I had to literally jiggle my glass on the bar to get their attention to get another don’t get me wrong they were very polite very professional but did not seem to grasp the concept of their position. It puzzled me Other than that this is hotel is superbly located and great value will stay again

    Jyra Eloisa O, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
     Distinguished Mr. Iriding. We thank you for expressing your opinion on TripAdviasor about your most recent experience at El Embajador a Royal Hideaway Hotel. It is an honor that you have taken the time to be honest with us. We are pleased to know that you felt comfortable in the recently renovated rooms, and that the quality of service of all the employees was to your liking. We greatly appreciate that you tell us in which aspects we should improve, and it is only thanks to comments like yours that we can achieve it. We are happy to have fulfilled your expectations and we hope that for your next visit, the agility in the waiters has progressed. It is our pleasure to serve you. Best regards,

    Round Indicators
    KristiDecriscio Detroit, Michigan. 05/18/2018 Business

    “Parrot Bar by the pool”

    I loved this place!!! Especially the bartenders Arelis and Ingrid! They’re are so friendly and their service is excellent! I never had to wait to ask for anything. They always came to me first and asked if they could get me something which is excellent customer service! In my opinion they’re the friendliest bartenders here and they always had a smile on their face!!! I’ve been a bartender before and it’s not the easiest job to do but these 2 ladies make it look easy and they honestly liove their job. When they were not there I had to wait for drinks or ask for water! I strongly recommend visiting them while you stay at El Embajador 😀😀 I will miss them! The bellboy Carlos is MUCHO FRIENDLY and since I do not speak very good espanol he was teaching me every morning! Noel on the embassador floor was also one of my favorites he is very nice and will jump up very fast just to assist you and he was also helping with my Spanish! These 4 people I mentioned were the best employees at the hotel and if you ever stay at the El Embajador(which I strongly recommend) you will be pleased with these 4 people but actually the whole staff is very friendly and they care about your stay at the hotel! I’ve been here for a month and it’s beautiful, I see something new everyday!!!!! Oh and the ladies in the salon are very special they take good care of you and my hair and nails look amazing

    Jyra Eloisa O, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
     Hello Mrs. Decriscio; For us it is a pleasure that all your requests are met and of course we agree with you when mentioning the quality in the service of our staff. The collaborators you mention will be very happy to know that you recognize them as the best. You are very attentive when mentioning all these details because it makes us very clear that we are doing a good job and we hope to continue serving you in this way. I reiterate your orders to any request you want. Best regards, Jyra Ozoria - Guest Experience Manager

    Round Indicators
    scr0ckett Melbourne, Florida. 05/12/2018 Business

    “Hotel Stay”

    It was a lovely hotel with friendly staff. The rooms were clean and nicely furnished. The outside patio and pool area were nice to hang out at and relax. The room service was quick and the order was easy to place.

    Jyra Eloisa O, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
     We apreciate very much the time you have spend sharing this review about your recent stay at El Embajador a Royal Hideaway Hotel. We thank you for such a positive comment you gave to us. Our mission is to provide a memorable experience, and it fills us with joy to know that you got the best service. It is a pleasure to serve you. Best regards, Jyra Ozoria - Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 24 2018
    • Raleigh, North Carolina
    • Couples

    indira94

    “Pleasant place to stay”


    Really enjoyed location and hotel, reasonably priced, safe, with good food options as well as pool and spa. Great customer service. Everyone was helpful and had a smile. Would highly recommend this hotel. It is also easy/ close to take a cab/uber to malls and Conde area


    EVALUATION

    Round Indicators

    • may 24 2018
    • Bronx, New York
    • Family

    RBouret

    “Exceptional!”


    The staff were friendly, approachable, and welcoming! The rooms are so comfortable and modern! The breakfast buffet was good. Wi-Fi service is excellent. Overall, we recommend your stay here and are returning soon.


    Jyra Eloisa O, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
    Good morning Mr. RBouret; For us it is a pleasure that you took the time to share your sincere opinion about El Embajador a Royal Hideaway hotel and how excelente was your stay with us. It fills us with joy to know that you received the best attention and that you enjoyed every moment, because this is our main motivation, to provide a memorable experience. We look forward to your soon return. Best regards, Jyra Ozoria - Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 20 2018
    • Orlando
    • Business

    iriding

    “Superb hotel ”


    What a great hotel Steeped in history recent renovation beautiful rooms very well laid out lots of work space Excellent room service The only gripe I have is the service in the bars and around the public areas was very slow although the staff were pleasant enough they seem to have lack of dedication to actually servicing the clients. It was strange for such a well run operation. You had to literally attract there attention (it seemed they avoided eye contact)then once served a drink in the bar area neither the waitress nor the bartender checked up or offered another. Same at pool bar after a meeting I wandered out beautiful spot in the gardens three bartenders two waitress and Just me , each time I finished my beer I had to literally jiggle my glass on the bar to get their attention to get another don’t get me wrong they were very polite very professional but did not seem to grasp the concept of their position. It puzzled me Other than that this is hotel is superbly located and great value will stay again


    Jyra Eloisa O, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
    Distinguished Mr. Iriding. We thank you for expressing your opinion on TripAdviasor about your most recent experience at El Embajador a Royal Hideaway Hotel. It is an honor that you have taken the time to be honest with us. We are pleased to know that you felt comfortable in the recently renovated rooms, and that the quality of service of all the employees was to your liking. We greatly appreciate that you tell us in which aspects we should improve, and it is only thanks to comments like yours that we can achieve it. We are happy to have fulfilled your expectations and we hope that for your next visit, the agility in the waiters has progressed. It is our pleasure to serve you. Best regards,

    EVALUATION

    Round Indicators

    • may 18 2018
    • Detroit, Michigan
    • Business

    KristiDecriscio

    “Parrot Bar by the pool”


    I loved this place!!! Especially the bartenders Arelis and Ingrid! They’re are so friendly and their service is excellent! I never had to wait to ask for anything. They always came to me first and asked if they could get me something which is excellent customer service! In my opinion they’re the friendliest bartenders here and they always had a smile on their face!!! I’ve been a bartender before and it’s not the easiest job to do but these 2 ladies make it look easy and they honestly liove their job. When they were not there I had to wait for drinks or ask for water! I strongly recommend visiting them while you stay at El Embajador 😀😀 I will miss them! The bellboy Carlos is MUCHO FRIENDLY and since I do not speak very good espanol he was teaching me every morning! Noel on the embassador floor was also one of my favorites he is very nice and will jump up very fast just to assist you and he was also helping with my Spanish! These 4 people I mentioned were the best employees at the hotel and if you ever stay at the El Embajador(which I strongly recommend) you will be pleased with these 4 people but actually the whole staff is very friendly and they care about your stay at the hotel! I’ve been here for a month and it’s beautiful, I see something new everyday!!!!! Oh and the ladies in the salon are very special they take good care of you and my hair and nails look amazing


    Jyra Eloisa O, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
    Hello Mrs. Decriscio; For us it is a pleasure that all your requests are met and of course we agree with you when mentioning the quality in the service of our staff. The collaborators you mention will be very happy to know that you recognize them as the best. You are very attentive when mentioning all these details because it makes us very clear that we are doing a good job and we hope to continue serving you in this way. I reiterate your orders to any request you want. Best regards, Jyra Ozoria - Guest Experience Manager

    EVALUATION

    Round Indicators

    • may 12 2018
    • Melbourne, Florida
    • Business

    scr0ckett

    “Hotel Stay”


    It was a lovely hotel with friendly staff. The rooms were clean and nicely furnished. The outside patio and pool area were nice to hang out at and relax. The room service was quick and the order was easy to place.


    Jyra Eloisa O, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
    We apreciate very much the time you have spend sharing this review about your recent stay at El Embajador a Royal Hideaway Hotel. We thank you for such a positive comment you gave to us. Our mission is to provide a memorable experience, and it fills us with joy to know that you got the best service. It is a pleasure to serve you. Best regards, Jyra Ozoria - Guest Experience Manager