Interiores del hotel Occidental Hotel El Embajador
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Avda. Sarasota, 65. Ensanche Bella Vista   10110 Santo Domingo ,   República Dominicana  


Points of Interest

20 mi Las Américas International Airport

11 miles El Higuero International Airport

2 miles Downtown Center

4 mi Zona Colonial in Santo Domingo

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

El Embajador, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 134 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

76% Complete

103

Very good

15% Complete

21

Average

2% Complete

4

Poor

1% Complete

2

Very poor

3% Complete

5

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    Round Indicators
    francesco r 09/15/2018 Business

    “Great place, average food, good people”

    Spent there 2 months in a span of 90 days, being in business. Rooms are great, the outside pool and garden area spectacular. Food selection a bit limited. I had a few meals and drinks at the pool bar where I particularly appreciated the professionalism and great smile of Arelis,one of the attendants. She was always a good gentle chat after office hours for me and my colleagues. For me, best hotel in town.

    Anais P, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review
     Dear Mr. Francesco, Thank you very much for sharing this great review of your recent stay at El Embajador, a Royal Hideaway Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We are sorry to hear that our food selection was not completely at your liking, we have informed the Chef in order for them to verify and be able to offer more variety. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best Regards, Anais G. Peron Guest Experience Manager

    Round Indicators
    406nelsonm Dayton, Ohio. 09/10/2018 Friends getaway

    “Birthday Weekend in DR”

    By far is the best and most secured location in town. One of the most upscale neighborhood just few blocks away from the biggest park in the city and couple miles from the president house. This property offer easy access to Bondelic French Patisserie and excellent restaurant such as El Rincon Argentino just 25 feet from the property. By Enzo M.

    Anais P, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review
     Good morning Mr. Enzo M., Firstly we would like to thank you for the lovely review you shared following your recent visit at El Embajador, a Royal Hideaway hotel. We are delighted that you enjoyed your stay and our location. Our hotel is really located in a very strategic location which give you easy access to the main parts of the city. Thank you again for this review of your stay with us, we look forward to your next visit. Sincerely, Anais G. Peron Guest Experience Manager

    Round Indicators
    Ian C Santo Domingo, Dominican Republic. 09/09/2018 Friends getaway

    “Oasis in the Capital”

    I recently stayed here and attended a wedding. Everything was fantastic. All of the staff was friendly and helpful. The guest rooms were clean and well appointed. The included breakfast buffet was always delicious. I was particularly impressed with the wedding production and service. Top notch all around. Definitely will stay here again when I’m back in Santo Domingo.

    Anais P, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review
     Good afternoon Mr. Ian C. We really thank you for being so kind to share your impressions of El Embajador a Royal Hideaway Hotel. It is always a pleasure to know that we were able to provide our services and we exceed your expectations. We are happy to know the details of your stay with us, in particular, we thank you for highlighting our luxurious and remodeled rooms, our breakfast buffet and our event department, which is our pride. We are at your service for whatever you need and we really hope to see you soon, Best regards, Anais G. Peron - Guest Experience Manager

    Round Indicators
    Alexandra S 09/08/2018 Family

    “Excellent hotel and service”

    A very nice hotel with service to compliment the high end finishes. Had lunch at Jardin and served by Jesus. He was warm, hospitable and very attentive. Delicious food. Highly recommend for a high end experience.

    Anais P, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review
     Good afternoon Mrs. Alexandra S. We appreciate the time spent sharing your impressions of your recent stay at El Embajador Royal Hideaway. It was a privilege to have had the opportunity to serve you and meet all your needs, we are at your service. We are happy to know the details of your stay with us, and knowing that our staff, especially Jesus, exceed your expectations. Thank you for highlighting our gastronomic offer and our luxurious and remodeled rooms.. We hope to continue being your first lodging option every time you visit the city of Santo Domingo. Best regards, Anais G. Peron - Guest Experience Manager

    Round Indicators
    Lucila G 09/07/2018 Business

    “El Embajador Hotel”

    Very nice experience, looking foward to return soon. Hope we can get a Free Zone Rate that is attractive to our company I.C. Assemblies Caribe and our visiting customers. At this time we used a promotion sent to us but in other occassions we had to look for a better rate in other hotels, we love to keep using the Embajador for future stays.

    Anais P, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review
     Dear Mrs Lucila G. We appreciate the time spent sharing your impressions of your recent stay at El Embajador Royal Hideaway, and that this review is so detailed and positive. It is a privilege to have had the opportunity to serve you and meet all your needs, we are at your service. We are happy to know you would like to return and we would like you to write us a private message or an email at elembajador.guest@royalhideaway.com in order for us to be able to discuss with you the possibility of special rates. We hope to continue being your first lodging option every time you visit the city of Santo Domingo. Hoping to hear from you soon, we wish a wonderful day, Best regards Anais G. Peron - Guest Experience Manager

    EVALUATION

    Round Indicators

    • september 15 2018
    • Business

    francesco r

    “Great place, average food, good people”


    Spent there 2 months in a span of 90 days, being in business. Rooms are great, the outside pool and garden area spectacular. Food selection a bit limited. I had a few meals and drinks at the pool bar where I particularly appreciated the professionalism and great smile of Arelis,one of the attendants. She was always a good gentle chat after office hours for me and my colleagues. For me, best hotel in town.


    Anais P, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review
    Dear Mr. Francesco, Thank you very much for sharing this great review of your recent stay at El Embajador, a Royal Hideaway Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We are sorry to hear that our food selection was not completely at your liking, we have informed the Chef in order for them to verify and be able to offer more variety. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best Regards, Anais G. Peron Guest Experience Manager

    EVALUATION

    Round Indicators

    • september 10 2018
    • Dayton, Ohio
    • Friends getaway

    406nelsonm

    “Birthday Weekend in DR”


    By far is the best and most secured location in town. One of the most upscale neighborhood just few blocks away from the biggest park in the city and couple miles from the president house. This property offer easy access to Bondelic French Patisserie and excellent restaurant such as El Rincon Argentino just 25 feet from the property. By Enzo M.


    Anais P, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review
    Good morning Mr. Enzo M., Firstly we would like to thank you for the lovely review you shared following your recent visit at El Embajador, a Royal Hideaway hotel. We are delighted that you enjoyed your stay and our location. Our hotel is really located in a very strategic location which give you easy access to the main parts of the city. Thank you again for this review of your stay with us, we look forward to your next visit. Sincerely, Anais G. Peron Guest Experience Manager

    EVALUATION

    Round Indicators

    • september 9 2018
    • Santo Domingo, Dominican Republic
    • Friends getaway

    Ian C

    “Oasis in the Capital”


    I recently stayed here and attended a wedding. Everything was fantastic. All of the staff was friendly and helpful. The guest rooms were clean and well appointed. The included breakfast buffet was always delicious. I was particularly impressed with the wedding production and service. Top notch all around. Definitely will stay here again when I’m back in Santo Domingo.


    Anais P, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review
    Good afternoon Mr. Ian C. We really thank you for being so kind to share your impressions of El Embajador a Royal Hideaway Hotel. It is always a pleasure to know that we were able to provide our services and we exceed your expectations. We are happy to know the details of your stay with us, in particular, we thank you for highlighting our luxurious and remodeled rooms, our breakfast buffet and our event department, which is our pride. We are at your service for whatever you need and we really hope to see you soon, Best regards, Anais G. Peron - Guest Experience Manager

    EVALUATION

    Round Indicators

    • september 8 2018
    • Family

    Alexandra S

    “Excellent hotel and service”


    A very nice hotel with service to compliment the high end finishes. Had lunch at Jardin and served by Jesus. He was warm, hospitable and very attentive. Delicious food. Highly recommend for a high end experience.


    Anais P, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review
    Good afternoon Mrs. Alexandra S. We appreciate the time spent sharing your impressions of your recent stay at El Embajador Royal Hideaway. It was a privilege to have had the opportunity to serve you and meet all your needs, we are at your service. We are happy to know the details of your stay with us, and knowing that our staff, especially Jesus, exceed your expectations. Thank you for highlighting our gastronomic offer and our luxurious and remodeled rooms.. We hope to continue being your first lodging option every time you visit the city of Santo Domingo. Best regards, Anais G. Peron - Guest Experience Manager

    EVALUATION

    Round Indicators

    • september 7 2018
    • Business

    Lucila G

    “El Embajador Hotel”


    Very nice experience, looking foward to return soon. Hope we can get a Free Zone Rate that is attractive to our company I.C. Assemblies Caribe and our visiting customers. At this time we used a promotion sent to us but in other occassions we had to look for a better rate in other hotels, we love to keep using the Embajador for future stays.


    Anais P, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review
    Dear Mrs Lucila G. We appreciate the time spent sharing your impressions of your recent stay at El Embajador Royal Hideaway, and that this review is so detailed and positive. It is a privilege to have had the opportunity to serve you and meet all your needs, we are at your service. We are happy to know you would like to return and we would like you to write us a private message or an email at elembajador.guest@royalhideaway.com in order for us to be able to discuss with you the possibility of special rates. We hope to continue being your first lodging option every time you visit the city of Santo Domingo. Hoping to hear from you soon, we wish a wonderful day, Best regards Anais G. Peron - Guest Experience Manager

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