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El Embajador, a Royal Hideaway Hotel

Avda. Sarasota, 65. Ensanche Bella Vista   10110 Santo Domingo ,   República Dominicana  


Points of Interest

20 mi Las Américas International Airport

11 miles El Higuero International Airport

2 miles Downtown Center

4 mi Zona Colonial in Santo Domingo

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

El Embajador, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 1207 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

737

Very good

24% Complete

301

Average

6% Complete

78

Poor

4% Complete

52

Very poor

3% Complete

39

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    Round Indicators
    renegonzalez San Juan, Puerto Rico. 07/16/2018 Couples

    “Consider Another Hotel for your stay in Dm Rep”

    Its kind of difficult to describe all the things that need to be taken care off. But if you can choose another hotel in Sto Domingo do so. At our arrival last Thursday July 12, 2018 there was a terrible smell at the lobby. Area carpets were all wet and nobody thought of removing them and taken them out for some sun. The room was extremely hot as the A/C was not on. Bathroom shower was broken and water came out of the shower every time you used it. The Pool area was the worst, service was terrible, the area was dirty with glasses and dishes all over the tables. We waited more than 2 hours for a sandwich after requesting the menu more than 5 times. People are allowed to bring their own music to the pool, making it difficult to sit down and relax. The breakfast restaurant was even worst. Service was ok but the kitchen was awful. Sometimes there were no glasses to pour some juice, no napkins, even plates for serving your food many times you had to wait for them as they did not had enough. We requested a couple of times to talk to the General Manager, he never showed up. Management did not care about service and the supervision of the employees and the areas was lacking. You could be at the pool trying to relax and they would have employees with pressure washers cleaning the area, something that should be done during the night or very early in the morning. At checked out I even ask for the Manager and again he did not showed up. So if you are thinking about staying at this hotel. Think twice. We will never stay here again.
    Round Indicators
    Francois D Orlando, Florida. 07/15/2018 Family

    “Awesome hotel, but.....”

    I could have rated 5 stars to this beautiful hotel. Rooms are superb, modern with nice bathrooms, Aqua di Parma amenities. The restaurant offers a good breakfast. Pool is nestled in a tropical garden. Hotel is closed to everything. Only downside: the housekeeping is below what you would expecting: underperforming cleaning, coffee not restocked, huge delay for clean towels supply.
    Round Indicators
    Patricia M 07/15/2018 Family

    “Best Experience ever !!”

    The service provided was one of excellence. the employees were very helpful and friendly. the food at breakfast is very good quality. However, they should improve the service in the pool area. For more than one occasion, I asked for the menu and several drinks, and after 1 hour I got the menu and wrong drinks, that I never asked for. They apologized and changed the waiter. Overall excellent service! I would go back again! The room was amazing !!

    Jyra Eloisa O, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
     Dear Mrs. Patricia M: We appreciate your comments and the time spent sharing your experience during your stay at El Embajador Royal Hideaway. We are pleased to know that we have met your expectations. It is an honor for us to have received and provided our services. We are sorry to know that your experience at the Pool Bar Las Cotorras was not to your liking. We thank you for letting us know your suggestion; we assure you this will be taken into account for future considerations. We are at your complete disposal of what you need. Best regards, Jyra Ozoria - Guest Experience Manager

    Round Indicators
    FlorGuzman Santo Domingo, Dominican Republic. 07/12/2018 Family

    “Excelentes!”

    The best city hotel experience I've had. I was impressed with the service, the kindness, how everything looks impecable, the confort and overall experience was simply unique. I had my wedding there I can only say that my venue had much to do with a day that was magical from beginning to end.

    Jyra Eloisa O, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
     Dear Mrs. Flor Guzman, We appreciate your comments and the time spent sharing your experience at El Embajador a Royal Hideaway Hotel. We are pleased to know that we have met your expectations. It is an honor for us to have received and provided our services. It fills us with joy to know that the staff offered 5-star hospitality, as they always care about the welfare of our clients. Each of us strives to meet their needs and ensure that they receive the best treatment, so we are proud that it was exactly what was offered. We are very glad to know that your wedding was as you required. We are at your complete disposal for whatever you need. Sincerely, Jyra Ozoria - Guest Experience Manager

    Round Indicators
    cedf05 07/10/2018

    “EL evento de Vento”

    Want a great place to go and relax must check this top notch hotel. Been to this hotel before it was remodeled and now that it has been finished. My experience was great, breakfast excellent restaurant classy, gym and spa very modern. Rooms excellent clean modern. It was a shaming having to leave this place to work.

    Jyra Eloisa O, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
     Good Morning Mr. Cedf05, We thank you for being so kind and share to the Tripadvisor readers your experience in this emblematic hotel in the city of Santo Domingo, El Embajador, a Royal Hideaway Hotel. For us it is a pleasure to serve always and of course be always at your disposal for what you need. We are pleased to know that you found more than what you were looking for, this lets us know that we exceed your expectations and that we gain your trust. We hope to see you soon. Best regards,

    EVALUATION

    Round Indicators

    • july 16 2018
    • San Juan, Puerto Rico
    • Couples

    renegonzalez

    “Consider Another Hotel for your stay in Dm Rep”


    Its kind of difficult to describe all the things that need to be taken care off. But if you can choose another hotel in Sto Domingo do so. At our arrival last Thursday July 12, 2018 there was a terrible smell at the lobby. Area carpets were all wet and nobody thought of removing them and taken them out for some sun. The room was extremely hot as the A/C was not on. Bathroom shower was broken and water came out of the shower every time you used it. The Pool area was the worst, service was terrible, the area was dirty with glasses and dishes all over the tables. We waited more than 2 hours for a sandwich after requesting the menu more than 5 times. People are allowed to bring their own music to the pool, making it difficult to sit down and relax. The breakfast restaurant was even worst. Service was ok but the kitchen was awful. Sometimes there were no glasses to pour some juice, no napkins, even plates for serving your food many times you had to wait for them as they did not had enough. We requested a couple of times to talk to the General Manager, he never showed up. Management did not care about service and the supervision of the employees and the areas was lacking. You could be at the pool trying to relax and they would have employees with pressure washers cleaning the area, something that should be done during the night or very early in the morning. At checked out I even ask for the Manager and again he did not showed up. So if you are thinking about staying at this hotel. Think twice. We will never stay here again.


    EVALUATION

    Round Indicators

    • july 15 2018
    • Orlando, Florida
    • Family

    Francois D

    “Awesome hotel, but.....”


    I could have rated 5 stars to this beautiful hotel. Rooms are superb, modern with nice bathrooms, Aqua di Parma amenities. The restaurant offers a good breakfast. Pool is nestled in a tropical garden. Hotel is closed to everything. Only downside: the housekeeping is below what you would expecting: underperforming cleaning, coffee not restocked, huge delay for clean towels supply.


    EVALUATION

    Round Indicators

    • july 15 2018
    • Family

    Patricia M

    “Best Experience ever !!”


    The service provided was one of excellence. the employees were very helpful and friendly. the food at breakfast is very good quality. However, they should improve the service in the pool area. For more than one occasion, I asked for the menu and several drinks, and after 1 hour I got the menu and wrong drinks, that I never asked for. They apologized and changed the waiter. Overall excellent service! I would go back again! The room was amazing !!


    Jyra Eloisa O, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
    Dear Mrs. Patricia M: We appreciate your comments and the time spent sharing your experience during your stay at El Embajador Royal Hideaway. We are pleased to know that we have met your expectations. It is an honor for us to have received and provided our services. We are sorry to know that your experience at the Pool Bar Las Cotorras was not to your liking. We thank you for letting us know your suggestion; we assure you this will be taken into account for future considerations. We are at your complete disposal of what you need. Best regards, Jyra Ozoria - Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 12 2018
    • Santo Domingo, Dominican Republic
    • Family

    FlorGuzman

    “Excelentes!”


    The best city hotel experience I've had. I was impressed with the service, the kindness, how everything looks impecable, the confort and overall experience was simply unique. I had my wedding there I can only say that my venue had much to do with a day that was magical from beginning to end.


    Jyra Eloisa O, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
    Dear Mrs. Flor Guzman, We appreciate your comments and the time spent sharing your experience at El Embajador a Royal Hideaway Hotel. We are pleased to know that we have met your expectations. It is an honor for us to have received and provided our services. It fills us with joy to know that the staff offered 5-star hospitality, as they always care about the welfare of our clients. Each of us strives to meet their needs and ensure that they receive the best treatment, so we are proud that it was exactly what was offered. We are very glad to know that your wedding was as you required. We are at your complete disposal for whatever you need. Sincerely, Jyra Ozoria - Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 10 2018

    cedf05

    “EL evento de Vento”


    Want a great place to go and relax must check this top notch hotel. Been to this hotel before it was remodeled and now that it has been finished. My experience was great, breakfast excellent restaurant classy, gym and spa very modern. Rooms excellent clean modern. It was a shaming having to leave this place to work.


    Jyra Eloisa O, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review
    Good Morning Mr. Cedf05, We thank you for being so kind and share to the Tripadvisor readers your experience in this emblematic hotel in the city of Santo Domingo, El Embajador, a Royal Hideaway Hotel. For us it is a pleasure to serve always and of course be always at your disposal for what you need. We are pleased to know that you found more than what you were looking for, this lets us know that we exceed your expectations and that we gain your trust. We hope to see you soon. Best regards,

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