Barceló Hotel Pool  Asia Gardens Hotel & Thai Spa
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Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Rotonda del Fuego, Terra Mítica   03502 Finestrat, Alicante ,   España  


Places of Interest

55.2 km Alicante–Elche Airport

1 km FGV Terra Mítica

2 km Cala Finestrat beach

25 km Guadalest Castle

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 2267 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

65% Complete

1477

Very good

21% Complete

477

Average

8% Complete

203

Poor

2% Complete

61

Very poor

2% Complete

49

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    Round Indicators
    ingalotta70 07/18/2018 Solo travel

    “Asian service-level in Europe”

    Stayed at Asia Gardens for a week in July: gorgeous and spacious gardens and pools, and absolutely excellent customer service. Every interaction with hotel staff was a pleasure. Room bright and clean and layout & style very calming. Have only been to the buffet restaurant Udaipur for breakfast, which had everything you could possibly want, and of the other restaurants I particularly enjoyed In Black where the food -and service!- was just a delight! I found the hotel to be surprisingly quiet during the week and it only got very busy on the weekend when a lot of Spanish families and couples arrived for a weekend of leisure. The hotel coped well, over night a lot of additional sun loungers appeared in the beautiful and well-maintained gardens, and the smaller adult-only pools helped to get some peace and quiet during the day for those who found the main pools too busy. The waiters from the Palapa bar came round a few times during the day to check whether drinks would be welcome. I flew into Alicante and the transfer by car took barely 40min. Altogether a very enjoyable stay!
    Round Indicators
    RNNeill County Down, United Kingdom. 07/16/2018 Couples

    “Zen paradise in Spain”

    Asia Gardens is simply an incredible hotel. The pools are the best of all of the hotels that we have visited and are beautiful, surrounded by lush and colourful gardens. We found that at the weekends, the many pool areas became very busy however during the week, they were much quieter, with lots of 'island' areas and hideaways with sunbeds. The gardens are worthy of a visit themselves, they're just incredible and the hotel's many restaurants cater for a wide variety of preferences. One small comment is that it would have been good to have an area for more 'snacking' options during the day, rather than just the Zen bar which was some distance away from the main pool area. The Spa was also a real highlight and the treatments exceptional. I visited three times and each time had a therapist called Rozinda (I think this is the spelling) - she was so professional and incredibly nice - and this is why I was encouraged to return back a number of times during our stay. Our room was also superb, with a huge balcony, and every night, a list of activities for the following day was dropped into the room, which was great and very informative (would so love to have had an nespresso machine in the room but this is a very small thing and perhaps I'm alone is loving a quick espresso first thing). Couple of small points: - you don't actually need to leave the resort but if so, there's not a lot close to the hotel to see / visit. Benidorm was close by but this wasn't for us and would seem to be completely at odds with the zen like qualities of the hotel. - a little shop in hotel where you could get basics such as additional toiletries, newspapers, magazines etc would be a welcome addition. - wine and beer prices are reasonable and in fact good value for money in a 5* hotel however spirit prices are very expensive. All in all this is an exceptional hotel - one of the best if not the best in Spain, and one which we hope to return soon.
    Round Indicators
    cynjunmar Birmingham, United Kingdom. 07/10/2018 Family

    “Perfect”

    Just absolutely brilliant, a wonderful place to visit, hotel and gardens just magical, couldn't ask for more, food excellent and a good choice in the Buffet dining room. Will be visiting again next year already looking forward to it.

    DireccionAsiaGardens, Subdirector at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, responded to this review
     Dear guest, Thank you for your recent stay at Asia Gardens and your valued feedback. We are very glad to read that we were able to exceed your expectations and make you stay a memorable one. Since we already know you are willing to be back, we will be more than happy to welcome you back soon in order to enjoy again our superb hotel. Best regards, Sergio Tamayo Hotel Manager

    Round Indicators
    Belinda F 07/06/2018

    “Lovely all around ”

    We came last year for a week and are back for 10 days. The gardens and pools are stunning. There is always a slight breeze so never too hot. Nice choice of restaurants. But most of all bravo to the hotel manager who has managed to get the concept of excellent service throughout the hotel. Gardners, cleaners, reception, life guards etc you name they all go out of their way ! No one ever says that’s not my job! A special thank you to Denitsa, for solving two small issues in a matter of minutes ! It is Asian service in an Asian atmosphere. We will be back.

    DireccionAsiaGardens, Subdirector at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, responded to this review
     Dear guest, Thank you very much for staying at Asia gardens and thank you again for kind words about our hotel. We are very glad to know that your last experience at Asia Gardens was so good that you repeated your experience with us again this year. We love nothing more than creating a top quality service and luxury atmosphere and we are very happy to read we have been successful in achieving this. We are thrilled to know you are willing to be back again and we look forward to your next visit. Best regards, Sergio Tamayo Hotel Manager

    Round Indicators
    Tomas P 06/29/2018

    “Strange feelings”

    Amazing garden. Beautiful rooms and reception building. Great location. Would say high price and 5* are justified, BUT Its a great underinvestment into staff. Its doesn’t mean, they are not smiling to you all the time. They just not professional enough for the ambition the place want to present. Just a few examples: - Majority of the staff outside reception almost do not speak English; - The food in restaurants is quite average; - Bartenders in the bar even don’t know how to do Aperol Spritz and gives you mixture of Aperol and soda. For 9€... - And the funniest one: staff is knocking in the door in the evening and giving to you a jacket (!?) packed in a bag by mentioning your surname (a right one) claiming its a gift. Questions on mistake possible (from our side) are not being accepted. Ok, we took it. As its a size S, I say to my daughter - its a gift for you. She is happy. After 20min, know to the door, where the staff guy is requesting to return a jacket ASAP! Nice, emotional moments...

    DireccionAsiaGardens, Subdirector at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, responded to this review
     Dear guest, First of all, thank you very much for taking the time to write about your recent experience at Asia Gardens. While it is great to read that you liked our facilities as well as our location, it is sadden to know that our staff did not meet your expectations and we do apologize for the inconveniences you may had during your stay. However, we would like to explain you that we make a huge invesment in our staff and we take special care training them on daily basis in order to reach the top quality service for which we are known for. We are looking forward to welcoming you back again in order to reinstate your confidence with us. Kind regards, Sergio Tamayo Hotel Manager

    EVALUATION

    Round Indicators

    • july 18 2018
    • Solo travel

    ingalotta70

    “Asian service-level in Europe”


    Stayed at Asia Gardens for a week in July: gorgeous and spacious gardens and pools, and absolutely excellent customer service. Every interaction with hotel staff was a pleasure. Room bright and clean and layout & style very calming. Have only been to the buffet restaurant Udaipur for breakfast, which had everything you could possibly want, and of the other restaurants I particularly enjoyed In Black where the food -and service!- was just a delight! I found the hotel to be surprisingly quiet during the week and it only got very busy on the weekend when a lot of Spanish families and couples arrived for a weekend of leisure. The hotel coped well, over night a lot of additional sun loungers appeared in the beautiful and well-maintained gardens, and the smaller adult-only pools helped to get some peace and quiet during the day for those who found the main pools too busy. The waiters from the Palapa bar came round a few times during the day to check whether drinks would be welcome. I flew into Alicante and the transfer by car took barely 40min. Altogether a very enjoyable stay!


    EVALUATION

    Round Indicators

    • july 16 2018
    • County Down, United Kingdom
    • Couples

    RNNeill

    “Zen paradise in Spain”


    Asia Gardens is simply an incredible hotel. The pools are the best of all of the hotels that we have visited and are beautiful, surrounded by lush and colourful gardens. We found that at the weekends, the many pool areas became very busy however during the week, they were much quieter, with lots of 'island' areas and hideaways with sunbeds. The gardens are worthy of a visit themselves, they're just incredible and the hotel's many restaurants cater for a wide variety of preferences. One small comment is that it would have been good to have an area for more 'snacking' options during the day, rather than just the Zen bar which was some distance away from the main pool area. The Spa was also a real highlight and the treatments exceptional. I visited three times and each time had a therapist called Rozinda (I think this is the spelling) - she was so professional and incredibly nice - and this is why I was encouraged to return back a number of times during our stay. Our room was also superb, with a huge balcony, and every night, a list of activities for the following day was dropped into the room, which was great and very informative (would so love to have had an nespresso machine in the room but this is a very small thing and perhaps I'm alone is loving a quick espresso first thing). Couple of small points: - you don't actually need to leave the resort but if so, there's not a lot close to the hotel to see / visit. Benidorm was close by but this wasn't for us and would seem to be completely at odds with the zen like qualities of the hotel. - a little shop in hotel where you could get basics such as additional toiletries, newspapers, magazines etc would be a welcome addition. - wine and beer prices are reasonable and in fact good value for money in a 5* hotel however spirit prices are very expensive. All in all this is an exceptional hotel - one of the best if not the best in Spain, and one which we hope to return soon.


    EVALUATION

    Round Indicators

    • july 10 2018
    • Birmingham, United Kingdom
    • Family

    cynjunmar

    “Perfect”


    Just absolutely brilliant, a wonderful place to visit, hotel and gardens just magical, couldn't ask for more, food excellent and a good choice in the Buffet dining room. Will be visiting again next year already looking forward to it.


    DireccionAsiaGardens, Subdirector at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, responded to this review
    Dear guest, Thank you for your recent stay at Asia Gardens and your valued feedback. We are very glad to read that we were able to exceed your expectations and make you stay a memorable one. Since we already know you are willing to be back, we will be more than happy to welcome you back soon in order to enjoy again our superb hotel. Best regards, Sergio Tamayo Hotel Manager

    EVALUATION

    Round Indicators

    • july 6 2018

    Belinda F

    “Lovely all around ”


    We came last year for a week and are back for 10 days. The gardens and pools are stunning. There is always a slight breeze so never too hot. Nice choice of restaurants. But most of all bravo to the hotel manager who has managed to get the concept of excellent service throughout the hotel. Gardners, cleaners, reception, life guards etc you name they all go out of their way ! No one ever says that’s not my job! A special thank you to Denitsa, for solving two small issues in a matter of minutes ! It is Asian service in an Asian atmosphere. We will be back.


    DireccionAsiaGardens, Subdirector at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, responded to this review
    Dear guest, Thank you very much for staying at Asia gardens and thank you again for kind words about our hotel. We are very glad to know that your last experience at Asia Gardens was so good that you repeated your experience with us again this year. We love nothing more than creating a top quality service and luxury atmosphere and we are very happy to read we have been successful in achieving this. We are thrilled to know you are willing to be back again and we look forward to your next visit. Best regards, Sergio Tamayo Hotel Manager

    EVALUATION

    Round Indicators

    • june 29 2018

    Tomas P

    “Strange feelings”


    Amazing garden. Beautiful rooms and reception building. Great location. Would say high price and 5* are justified, BUT Its a great underinvestment into staff. Its doesn’t mean, they are not smiling to you all the time. They just not professional enough for the ambition the place want to present. Just a few examples: - Majority of the staff outside reception almost do not speak English; - The food in restaurants is quite average; - Bartenders in the bar even don’t know how to do Aperol Spritz and gives you mixture of Aperol and soda. For 9€... - And the funniest one: staff is knocking in the door in the evening and giving to you a jacket (!?) packed in a bag by mentioning your surname (a right one) claiming its a gift. Questions on mistake possible (from our side) are not being accepted. Ok, we took it. As its a size S, I say to my daughter - its a gift for you. She is happy. After 20min, know to the door, where the staff guy is requesting to return a jacket ASAP! Nice, emotional moments...


    DireccionAsiaGardens, Subdirector at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, responded to this review
    Dear guest, First of all, thank you very much for taking the time to write about your recent experience at Asia Gardens. While it is great to read that you liked our facilities as well as our location, it is sadden to know that our staff did not meet your expectations and we do apologize for the inconveniences you may had during your stay. However, we would like to explain you that we make a huge invesment in our staff and we take special care training them on daily basis in order to reach the top quality service for which we are known for. We are looking forward to welcoming you back again in order to reinstate your confidence with us. Kind regards, Sergio Tamayo Hotel Manager

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