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Instalaciones del hotel Dukes Dubai, a Royal Hideaway Hotel
Premios y Reconocimientos

Premios y reconocimientos

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map

Map and location

Palm Jumeirah   PO Box 120015 Dubai , United Arab Emirates    


Places of Interest

41.8 km Al Maktoum International Airport (DWC)

1.7 km Palm Jumeirah

8.8 km Mall of the Emirates

Guest reviews.

There is no better expert than a traveller.

Dukes The Palm, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 1704 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

63% Complete

1086

Very good

19% Complete

326

Average

9% Complete

160

Poor

4% Complete

69

Very poor

3% Complete

63

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    Round Indicators
    meercat2019 Skegness, United Kingdom. 07/17/2019 Couples

    “Very comfortable stay.”

    The staff tried to do everything possible to make our stay enjoyable, nothing was too much to ask. From checking in (early) to when we left, there was no complacency, the staff were always helpful and happy - Bijay the concierge is a gem. The hotel was immediately clean, food was excellent and rooms just right.
    Round Indicators
    sarahreal1 07/16/2019 Couples

    “Amazing hotel with friendly staff”

    Me and my partner stayed at the Dukes Dubai for 7 nights in July. From the moment we stepped foot in the hotel all the staff made you feel so welcome and provided such an amazing service. Was never a time when they didn’t want to make you feel welcome & see if you needed anything. The room was a good size with our own little balcony which we loved sitting out first thing in the morning looking out to the beautiful view of the Marina and the pool area. The pool/lazy river was amazing. The hotel definitely was everything and more than I expected from start to finish. Will definitely be returning next time we visit Dubai. X

    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
     Dear Sarah, Thank you for taking the time in sharing your experience with us! We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire reception team as we know it will be a great source of motivation to keep on going the extra mile. Thank you also for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We are also delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Once again, thank you for your wonderful review and we hope to welcome you again in the nearest future! Kind regards, General Manager

    Round Indicators
    752azinm Dubai, United Arab Emirates. 07/16/2019 Family

    “A great staycation ”

    We stayed at the Dukes for 2 nights to celebrate the birth of our newborn baby girl. As we could not leave the country, this was a perfect trip unwid. The hotel is beautiful, great breakfast offerings, and the steakhouse West 14th is one of the best I have ever been too. It was very nice of Head Chef Clive Pereira to meet with us on our first night at the Great British Restaurant and recommend the restaurant to us. Totally worth to visit and for sure baby friendly. Will be back soon

    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
     Dear Guest, Congratulations on the arrival of your newborn baby girl! Wow, thank you so much for choosing DUKES The Palm, a Royal Hideaway Hotel in celebrating a very special occasion for you. We are glad that you were able to enjoy and relax in our hotel. We also appreciate your enthusiasm towards our restaurants and we are delighted to know that you had a pleasant dining experience with us. We also have taken note of your comment regarding our Chef Clive and will make sure to pass on your kind words to him as we know that it will be big deal for him. Once again, thank you for a lovely review and recommendation. We hope to welcome you again soon for yet another great staycation! Kind regards, General Manager

    Round Indicators
    Fhzx9981 07/16/2019 Solo travel

    “Good”

    Im staying in dukes and i love this entire hotel .the service is excellent . The staff is very friendly. The housekeeping attendent manjil is very good in cleaning. I like the overall hotel and and i will be comming back again in this hotel❤️😍😍😍

    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
     Dear Guest, Thank you for the lovely review of your experience in our hotel! We are glad to know that our Team has made your stay special and that you liked your overall stay. We will not fail to convey your message to them, especially to Manjil, for we know it will be a great source of motivation for them in giving their best to each and every guest. Once again, thank you and we hope to welcome you again soon! Kind regards, General Manager

    Round Indicators
    Catrinel H 07/16/2019 Friends getaway

    “Relaxed day by the pool”

    I visited the hotel together with my friend for a relaxing pool day. I have to say that we received a very good service, pool water was cold, outlr pizza was delicious and the cocktails were perfecf. We enjoyed our day off and for sure will come again!

    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
     Dear Catrine, Thank you for taking the time in writing us a review of your visit in our hotel. We are glad to know that you had a relaxing day with us and it has been our pleasure to be of service. We are also glad that you have received a friendly and professional service from our Team who looks after our each and every guest. We hope to welcome you again for yet another relaxing day! Kind regards, General Manager

    EVALUATION

    Round Indicators

    • july 17 2019
    • Skegness, United Kingdom
    • Couples

    meercat2019

    “Very comfortable stay.”


    The staff tried to do everything possible to make our stay enjoyable, nothing was too much to ask. From checking in (early) to when we left, there was no complacency, the staff were always helpful and happy - Bijay the concierge is a gem. The hotel was immediately clean, food was excellent and rooms just right.


    EVALUATION

    Round Indicators

    • july 16 2019
    • Couples

    sarahreal1

    “Amazing hotel with friendly staff”


    Me and my partner stayed at the Dukes Dubai for 7 nights in July. From the moment we stepped foot in the hotel all the staff made you feel so welcome and provided such an amazing service. Was never a time when they didn’t want to make you feel welcome & see if you needed anything. The room was a good size with our own little balcony which we loved sitting out first thing in the morning looking out to the beautiful view of the Marina and the pool area. The pool/lazy river was amazing. The hotel definitely was everything and more than I expected from start to finish. Will definitely be returning next time we visit Dubai. X


    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
    Dear Sarah, Thank you for taking the time in sharing your experience with us! We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire reception team as we know it will be a great source of motivation to keep on going the extra mile. Thank you also for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We are also delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Once again, thank you for your wonderful review and we hope to welcome you again in the nearest future! Kind regards, General Manager

    EVALUATION

    Round Indicators

    • july 16 2019
    • Dubai, United Arab Emirates
    • Family

    752azinm

    “A great staycation ”


    We stayed at the Dukes for 2 nights to celebrate the birth of our newborn baby girl. As we could not leave the country, this was a perfect trip unwid. The hotel is beautiful, great breakfast offerings, and the steakhouse West 14th is one of the best I have ever been too. It was very nice of Head Chef Clive Pereira to meet with us on our first night at the Great British Restaurant and recommend the restaurant to us. Totally worth to visit and for sure baby friendly. Will be back soon


    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
    Dear Guest, Congratulations on the arrival of your newborn baby girl! Wow, thank you so much for choosing DUKES The Palm, a Royal Hideaway Hotel in celebrating a very special occasion for you. We are glad that you were able to enjoy and relax in our hotel. We also appreciate your enthusiasm towards our restaurants and we are delighted to know that you had a pleasant dining experience with us. We also have taken note of your comment regarding our Chef Clive and will make sure to pass on your kind words to him as we know that it will be big deal for him. Once again, thank you for a lovely review and recommendation. We hope to welcome you again soon for yet another great staycation! Kind regards, General Manager

    EVALUATION

    Round Indicators

    • july 16 2019
    • Solo travel

    Fhzx9981

    “Good”


    Im staying in dukes and i love this entire hotel .the service is excellent . The staff is very friendly. The housekeeping attendent manjil is very good in cleaning. I like the overall hotel and and i will be comming back again in this hotel❤️😍😍😍


    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
    Dear Guest, Thank you for the lovely review of your experience in our hotel! We are glad to know that our Team has made your stay special and that you liked your overall stay. We will not fail to convey your message to them, especially to Manjil, for we know it will be a great source of motivation for them in giving their best to each and every guest. Once again, thank you and we hope to welcome you again soon! Kind regards, General Manager

    EVALUATION

    Round Indicators

    • july 16 2019
    • Friends getaway

    Catrinel H

    “Relaxed day by the pool”


    I visited the hotel together with my friend for a relaxing pool day. I have to say that we received a very good service, pool water was cold, outlr pizza was delicious and the cocktails were perfecf. We enjoyed our day off and for sure will come again!


    DUKESDUBAI, General Manager at Dukes The Palm, a Royal Hideaway Hotel, responded to this review
    Dear Catrine, Thank you for taking the time in writing us a review of your visit in our hotel. We are glad to know that you had a relaxing day with us and it has been our pleasure to be of service. We are also glad that you have received a friendly and professional service from our Team who looks after our each and every guest. We hope to welcome you again for yet another relaxing day! Kind regards, General Manager

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.