Reduced capacity in common spaces and leisure areas (subject to recommendations from the health authorities at all times). Unnecessary decorative elements (mainly stationery) will be removed from rooms. Staff wear protective equipment, and bed and bathroom linen are washed at temperatures above 60 ºC.

Buffet and snack services are available, although they are assisted by the kitchen and restaurant staff in some areas. There will still be 2 eating times (lunch and dinner). The Lobby Bar will continue to provide its services as usual, and the Pool Bar will be serving an assisted buffet. In both cases, it will be necessary to respect social distancing between guests, and as such, the tables will be arranged in each area to respect distancing of 2 metres.

Guests must wear a mask in the entire buffet area, and guests must bring their own masks.

We hereby inform you that as per the recommendations from our health and safety advisers, we have eliminated the requirement of wearing gloves in our buffet.

Specialists have indicated that the safest method is frequent disinfection with hydroalcoholic gel, which is mandatory whenever serving food from our buffet or coming into contact with any frequently touched surface. 

At Barceló Hotel Group, we are highly committed to sustainability, so we prefer not to generate plastic waste if not strictly necessary.

However, guests may continue to wear gloves voluntarily, if desired.

They are operating with reduced capacity and following the compulsory measures and recommendations from the health authorities at all times. 

The health authorities determine the use of masks at all times. Currently, mask usage is compulsory in outdoor spaces and an enclosed space whenever it is impossible to maintain a safe distance of at least 1.5 metres. Guests must bring their own masks.

There are no time slots for its use. It will be open as in previous years, but with a distance of at least 2 metres between groups of sun loungers. Sun loungers will be disinfected after every use. We will continue with our sun lounger service. However, as usual, it is not permitted to book them to guarantee their proper use.

We have designed a programme that includes the most suitable activities for children, teenagers and adults (mainly offered outdoors). Some activities may require advance registration in order to comply with the maximum capacity recommended by the health authorities. The evening leisure offering will take place mainly in outdoor areas.

Activities supervised by the entertainment staff will not include contact activities or activities that require sharing equipment (basketball, football etc.).

At present, the Government of the Canary Islands has made it obligatory to respect the minimum safe distance, both on the beach and the promenade, with fines being levied in cases of non-compliance.