Habitación del hotel Occidental Nuevo Vallarta Resort
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Royal Level at Occidental Nuevo Vallarta

Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico 63732 , Nuevo Vallarta   Nayarit  


Punti di interesse

11,5 km Aeroporto internazionale Licenciado Gustavo Díaz Ordaz

100 m Spiaggia

Opinioni dei clienti

Nessun esperto è migliore di un viaggiatore.

Royal Level at Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 3765 Recensioni

VALUTAZIONE TOTALE

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VALUTAZIONE DETTAGLIATA

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Rapporto qualità-prezzo

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Ubicazione

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Qualità del sonno

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Camere

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Pulizia

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Servizio


PUNTEGGIO DEI VIAGGIATORI

Eccellente

51% Complete

1921

Molto buono

32% Complete

1213

Normale

9% Complete

373

Cattivo

3% Complete

148

Pessimo

2% Complete

110

Filtrare per

Ordinare per

    Round Indicators
    beachfun2018 Reno, Nevada. 06/17/2018 Viaggio con amici

    “Screaming soccer teams during stay”

    Overall nice stay. Beds were very hard. During our stay we had lots of soccer teams check in. They were screaming at all hours of the day down hallways. We tried to call the front desk but the phones were disconnected. We tried both rooms and after a certain time the phones didn’t ring. You heard everything in this hotel. Luigi ,Sergio,Humberto with events staff were great and we loved the water aerobics. Erik and Marslea were great in the buffet. Food was ok. Tokyo restaurant was amazing. The lady that made all the restaurant reservations was not friendly and was very short with her responses to questions. She probably should not be in that position.
    Round Indicators
    barnloves2travel Gatineau Quebec. 06/13/2018

    “Good little hotel!”

    Went for a week with family members - had looked at hotels in area - this one seemed to have a very nice beach so we opted for this. As a starter I would note to people that this is a time share hotel - First Club is what they call themselves. I am saying this as nowhere is this advertised and the Air Canada rep at the airport warned us before they dropped us off and indicated that they would be pushing us to buy. So - that never happened!!!! No one ever asked us anything or prompted us or lured us into any meeting or visit - so do not worry about that. I will note one thing and this is important - in looking for the hotel I of course looked at this site and other sites and saw rooms with balconies overlooking the pacific ocean and on certain sites they were advertised as 'club level room'. I did not dream this up and I researched this as I paid a bit more for a club room. On arrival as we had club level room we were taken to the 7th floor lobby and checked in easy as pie with a glass of champagne. Our concierge also booked us restaurants for the week and took note that we were celebrating a wedding anniversary and a birthday - Great - holidays off to a good start!!! We were given keys to our room and sent on our way to check them out - our luggage would follow. Then we opened the door to our room - while I will say the view was impressive - view of the pacific wonderful - balcony - NOT - non-existent - go over to my siblings room - same thing - disappointment for all. While I will not describe the back and forth I had with the Club concierge and the Hotel concierge - after a lot of discussion and a day later I was able to have us move to the first floor rooms where you have a patio door and a walk-out with either view of pool/ocean or garden - either one - they are very nice. What they did confirm is that yes there are rooms with balconies BUT they are only available for what they call 'owners' ie timeshare owners. Other than that we were off to a good start. The resort itself is small - about 300 rooms and I do believe we were in low season as there was very little people there. The rooms and the grounds are beautiful - everything is spotless. The food is very very good - very fresh - the food at the club restaurant was AMAZING both in presentation and in taste - I would recommend paying the extra fee for a club room - amenities are worth it - restaurant reservations - access to the club - its restaurant and the club bar at the pool was outstanding. Best places to order drinks! Buffet was great - good selection - always fresh. Italian restaurant was very good - Mexican was very good for lunch - ok for dinner - buffet always better. We ate at the Japanese restaurant - it was ok but not great. The hotel is rated from a 4 to a 4.5 at different sites - I would give it a 4. While the food was very very good - the drinks outside the Club bar leave somewhat to be desired and the wine is not very good - not at all. There is a wine list - half of wines listed were not available but again I believe it was low season. However the list is very very reasonably price but again when you go to an all inclusive I expect that they should have a decent house wine - this was not the case. Bubbly was good but sweet - but good - great for mimosas for the morning. It is a very nice little hotel - very very family oriented - lots of kids so great for families and the staff go out of their way to accommodate and ask if we need something. Highly recommend it!

    PachecoR, Gerente alle Occidental Nuevo Vallarta, ha risposto a questa recensione.
     Dear Guest, Thank you for your detailed review of your recent holiday experience at our Occidental Nuevo Vallarta hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. On other hand, we really appreciate your comments mentioning the areas that were to your liking as our beautiful grounds, delicious cuisine and of course our Royal Level Service. Thank you once again for making us your choice hotel and for your recommendation, we certainly look forward to have the pleasure of welcome you again at this your home Occidental Nuevo Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    John G 06/11/2018 In famiglia

    “I just can’t say enough good things about this resort!”

    The service is exceptional, and the food is fabulous for an all-inclusive resort. The specialty restaurants, especially Tokyo, are delicious and accommodating. The buffets have the tastiest and largest varieties of food of any all-inclusive I’ve ever seen. Several staff members are so deserving of recognition: Jocelin in First Club went out of her way several times to be sure that everything was perfect. Fernando (PeeWee Augustin Lotzo) at the pool bar was always bringing us specialty drinks and kept our cups full of delicious cocktails. Erik at the breakfast buffet, along with two other servers in both restaurants, Paol, and Perla, were efficient, friendly, and always smiling. The spa girls, Lupita and Daisy, give unbelievable massages! My family of six was so well-treated, and we can’t wait to go back! Thank you for a perfect vacation!

    PachecoR, Gerente alle Occidental Nuevo Vallarta, ha risposto a questa recensione.
     Dear John, We thank you very much for your kind sincerity about your experience and also for choosing Occidental Nuevo Vallarta as your home far away from home. Thank you for mentioning all those areas and services that were to your liking as the quality and variety of our buffets, it is a real pleasure to know that we were able to exceed your expectations. On the other hand, guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay, we will definitely congratulate to Jocelin, Fernando, Erik, Paola, Perla, Lupita and Daisy on your behalf for their contribution to your wellbeing whilst staying among us. It would honor us immensely to have the privilege to host you again at this always your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Zach S 06/10/2018 In famiglia

    “Loved the resort, friendly staff”

    My family and I are First Club members through Occidental and have travelled to many other Occidental properties in several countries. Puerto Vallarta is the best!!! Beautiful beaches, tons to do at the hotel, great excursions, etc. Jocelyn from First Club is the best to work with, always smiling and so helpful. Erik, his partner Paul, and Perla are the nicest restaurant staff, always working hard and so nice to talk to. They even let us practice our Spanish with them! The food and specialty restaurants are amazing. Great staff and a great hotel. Will definitely be back!

    PachecoR, Gerente alle Occidental Nuevo Vallarta, ha risposto a questa recensione.
     Dear Zach, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Nuevo Vallarta hotel with us and Tripadvisor readers. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them especially to Jocelyn, Erik, Paul and Perla and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. All our best, Rodolfo Pacheco General Manager / Gerente General Occidental Nuevo Vallarta

    Round Indicators
    Monsi1970 11/22/2017 In famiglia

    “Hotel bello con ottimo servizio”

    Week end lungo un questo splendido hotel, molto pulito, spettacolare spiaggia, piscine pulite, ottimo servizio. Ristoranti a buffet ben forniti e con personale attento e molto disponibile. Un grazie particolare a Mariela per il suo attento servizio e la simpatia verso nostra figlia Torneremo Stupendo Nuevo Vallarta riviera Nayarit

    Rodolfo P, General Manager alle Occidental Nuevo Vallarta, ha risposto a questa recensione.
     Caro signore Monsi1970 Li ringraziamo per lasciare questo meraviglioso commentario sopra la sua visita con noi, siamo felice di sapere che avete passato una stupenda vacanza qui in Occidental Nuevo Vallarta. Aspettiamo di poterle servile di nuovo sulla prossima vacanza. Saluti cordiali Rodolfo Pacheco Gerente Generale

    VALUTAZIONE

    Round Indicators

    • giugno 17 2018
    • Reno, Nevada
    • Viaggio con amici

    beachfun2018

    “Screaming soccer teams during stay”


    Overall nice stay. Beds were very hard. During our stay we had lots of soccer teams check in. They were screaming at all hours of the day down hallways. We tried to call the front desk but the phones were disconnected. We tried both rooms and after a certain time the phones didn’t ring. You heard everything in this hotel. Luigi ,Sergio,Humberto with events staff were great and we loved the water aerobics. Erik and Marslea were great in the buffet. Food was ok. Tokyo restaurant was amazing. The lady that made all the restaurant reservations was not friendly and was very short with her responses to questions. She probably should not be in that position.


    VALUTAZIONE

    Round Indicators

    • giugno 13 2018
    • Gatineau Quebec

    barnloves2travel

    “Good little hotel!”


    Went for a week with family members - had looked at hotels in area - this one seemed to have a very nice beach so we opted for this. As a starter I would note to people that this is a time share hotel - First Club is what they call themselves. I am saying this as nowhere is this advertised and the Air Canada rep at the airport warned us before they dropped us off and indicated that they would be pushing us to buy. So - that never happened!!!! No one ever asked us anything or prompted us or lured us into any meeting or visit - so do not worry about that. I will note one thing and this is important - in looking for the hotel I of course looked at this site and other sites and saw rooms with balconies overlooking the pacific ocean and on certain sites they were advertised as 'club level room'. I did not dream this up and I researched this as I paid a bit more for a club room. On arrival as we had club level room we were taken to the 7th floor lobby and checked in easy as pie with a glass of champagne. Our concierge also booked us restaurants for the week and took note that we were celebrating a wedding anniversary and a birthday - Great - holidays off to a good start!!! We were given keys to our room and sent on our way to check them out - our luggage would follow. Then we opened the door to our room - while I will say the view was impressive - view of the pacific wonderful - balcony - NOT - non-existent - go over to my siblings room - same thing - disappointment for all. While I will not describe the back and forth I had with the Club concierge and the Hotel concierge - after a lot of discussion and a day later I was able to have us move to the first floor rooms where you have a patio door and a walk-out with either view of pool/ocean or garden - either one - they are very nice. What they did confirm is that yes there are rooms with balconies BUT they are only available for what they call 'owners' ie timeshare owners. Other than that we were off to a good start. The resort itself is small - about 300 rooms and I do believe we were in low season as there was very little people there. The rooms and the grounds are beautiful - everything is spotless. The food is very very good - very fresh - the food at the club restaurant was AMAZING both in presentation and in taste - I would recommend paying the extra fee for a club room - amenities are worth it - restaurant reservations - access to the club - its restaurant and the club bar at the pool was outstanding. Best places to order drinks! Buffet was great - good selection - always fresh. Italian restaurant was very good - Mexican was very good for lunch - ok for dinner - buffet always better. We ate at the Japanese restaurant - it was ok but not great. The hotel is rated from a 4 to a 4.5 at different sites - I would give it a 4. While the food was very very good - the drinks outside the Club bar leave somewhat to be desired and the wine is not very good - not at all. There is a wine list - half of wines listed were not available but again I believe it was low season. However the list is very very reasonably price but again when you go to an all inclusive I expect that they should have a decent house wine - this was not the case. Bubbly was good but sweet - but good - great for mimosas for the morning. It is a very nice little hotel - very very family oriented - lots of kids so great for families and the staff go out of their way to accommodate and ask if we need something. Highly recommend it!


    PachecoR, Gerente alle Occidental Nuevo Vallarta, ha risposto a questa recensione.
    Dear Guest, Thank you for your detailed review of your recent holiday experience at our Occidental Nuevo Vallarta hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. On other hand, we really appreciate your comments mentioning the areas that were to your liking as our beautiful grounds, delicious cuisine and of course our Royal Level Service. Thank you once again for making us your choice hotel and for your recommendation, we certainly look forward to have the pleasure of welcome you again at this your home Occidental Nuevo Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    VALUTAZIONE

    Round Indicators

    • giugno 11 2018
    • In famiglia

    John G

    “I just can’t say enough good things about this resort!”


    The service is exceptional, and the food is fabulous for an all-inclusive resort. The specialty restaurants, especially Tokyo, are delicious and accommodating. The buffets have the tastiest and largest varieties of food of any all-inclusive I’ve ever seen. Several staff members are so deserving of recognition: Jocelin in First Club went out of her way several times to be sure that everything was perfect. Fernando (PeeWee Augustin Lotzo) at the pool bar was always bringing us specialty drinks and kept our cups full of delicious cocktails. Erik at the breakfast buffet, along with two other servers in both restaurants, Paol, and Perla, were efficient, friendly, and always smiling. The spa girls, Lupita and Daisy, give unbelievable massages! My family of six was so well-treated, and we can’t wait to go back! Thank you for a perfect vacation!


    PachecoR, Gerente alle Occidental Nuevo Vallarta, ha risposto a questa recensione.
    Dear John, We thank you very much for your kind sincerity about your experience and also for choosing Occidental Nuevo Vallarta as your home far away from home. Thank you for mentioning all those areas and services that were to your liking as the quality and variety of our buffets, it is a real pleasure to know that we were able to exceed your expectations. On the other hand, guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay, we will definitely congratulate to Jocelin, Fernando, Erik, Paola, Perla, Lupita and Daisy on your behalf for their contribution to your wellbeing whilst staying among us. It would honor us immensely to have the privilege to host you again at this always your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    VALUTAZIONE

    Round Indicators

    • giugno 10 2018
    • In famiglia

    Zach S

    “Loved the resort, friendly staff”


    My family and I are First Club members through Occidental and have travelled to many other Occidental properties in several countries. Puerto Vallarta is the best!!! Beautiful beaches, tons to do at the hotel, great excursions, etc. Jocelyn from First Club is the best to work with, always smiling and so helpful. Erik, his partner Paul, and Perla are the nicest restaurant staff, always working hard and so nice to talk to. They even let us practice our Spanish with them! The food and specialty restaurants are amazing. Great staff and a great hotel. Will definitely be back!


    PachecoR, Gerente alle Occidental Nuevo Vallarta, ha risposto a questa recensione.
    Dear Zach, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Nuevo Vallarta hotel with us and Tripadvisor readers. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them especially to Jocelyn, Erik, Paul and Perla and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. All our best, Rodolfo Pacheco General Manager / Gerente General Occidental Nuevo Vallarta

    VALUTAZIONE

    Round Indicators

    • novembre 22 2017
    • In famiglia

    Monsi1970

    “Hotel bello con ottimo servizio”


    Week end lungo un questo splendido hotel, molto pulito, spettacolare spiaggia, piscine pulite, ottimo servizio. Ristoranti a buffet ben forniti e con personale attento e molto disponibile. Un grazie particolare a Mariela per il suo attento servizio e la simpatia verso nostra figlia Torneremo Stupendo Nuevo Vallarta riviera Nayarit


    Rodolfo P, General Manager alle Occidental Nuevo Vallarta, ha risposto a questa recensione.
    Caro signore Monsi1970 Li ringraziamo per lasciare questo meraviglioso commentario sopra la sua visita con noi, siamo felice di sapere che avete passato una stupenda vacanza qui in Occidental Nuevo Vallarta. Aspettiamo di poterle servile di nuovo sulla prossima vacanza. Saluti cordiali Rodolfo Pacheco Gerente Generale

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